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Process, Strategic, Functional, Implementation and deployment of ITSM tools and procedures
Technical, Training and Staff trained in best business practices such as ITIL
Professional Services Practice Optimization of services through analysis and trending
Groups
TeemBrains is a market leader in providing the Functional, Technical, Integration and Business Intelligence
ITG 360 Solution with PPM expertise needed to help BMC REMEDY users achieve faster ROI and service optimization. TeemBrains
and EAI practice and solutions BMC REMEDY practice staff has extensive experience in all phases of ITSM Implementation. Guiding the
Client’s IT Services Management and Asset Management teams in ITSM/ITIL advanced concepts is the key
Operations and clients across to achieving the most from you IT investment.
the US, Europe and South Asia
Functional Management Consulting
Development of a customized ITSM implementation approach that satisfies the client’s unique
business needs in:
Issue Tracking – quick closure with high customer satisfaction
Change Management –minimal disruption, optimal resource utilization
Asset Management – meet Sarbanes-Oxley requirements and manage return on investment
Motivate and mentor stakeholders so that they get the most out of ITSM product features.
TeemBrains expert work with:
ITSM 7 OVERVIEW CXO – How to leverage their investment and optimize work performance
Service Level Agreement Functional Area Management - To understand the management features of tool
Support Staff – Make them power users of new tools and how to simply their job
Help Asset Change
Desk Mgmt Mgmt Technical Consulting
Asset Discovery
Leveraging “best practices” learned during numerous ITSM implementations, TeemBrains technical
Network Monitoring consultants work with IT infrastructure and application implementation teams to rapidly deploy each
ITSM solution:
Network Monitoring – Automate
asset health status and generate Software Deployment - installation, customizations, troubleshooting, bug fixing, application
trouble tickets as necessary patching and software upgrades.
Asset Discovery – Automate Initial Configuration & Data Load – transform and load data from your existing ITSM application if
asset recognition required. Provide direction in gathering new information not previously managed in an ITSM
Help Desk - Track and work on solution i.e. external files paper or other software application.
break/fix incidents and small
move/add/change requests Enterprise Integration
Asset Management – The
repository for all aspects of the TeemBrains specializes in Activity Based Management; bring together all the various activities in your
asset life cycle organization by sharing data.
Change Management - Track and
work on medium to large Integration with Enterprise Applications
move/add/change requests Resource & Financial Management: PeopleSoft, SAP, Oracle; PPM – CA CLARITY
Service Level Agreement – Business Process & Data Integration strategy, architecture, design, and implementation using
Monitor and proactively manage TeemBrains proprietary Enterprise Application Integration tools.
customer expectations and
satisfaction
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IT Governance Activity Based Management for IT using BMC REMEDY
- managing IT as a business
WORK ORIGINATED
TEEMBRAINS BMC REMEDY All Requests are processed within the help desk system where they are identified to a
SOLUTIONS tracking number, a system or an asset, a client, a type, a category, and the work
ACHIEVING EXCELLENCE IN ITSM
performance group. Once approved, the Request is sent to the TeemBrains Workflow
Implementations across multiple verticals; Management Engine for processing in CA Clarity PPM.
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© TeemBrains, Inc. All Rights Reserved.
TeemBrains BMC REMEDY SOLUTIONS
STRATEGIC CONSULTING
* eXAM – ITSM Assessment and Roadmap – Five Day Intensive Fixed Price Option
* ITIL Assessment and Alignment Roadmap Fixed Price Option
IMPLEMENTATION SERVICES
* Remedy ARS 7 Platform Upgrade
* Remedy ITSM 7 Full Application Suite Installation
* Remedy ITSM 7 Helpdesk (Incident, Problem) Installation
* Remedy ITSM 7 Change Management (Change) Installation
* Remedy ITSM 7 Asset Management (Asset Management, CMDB) Installation
* Remedy ITSM 7 Application Upgrade Services
CUSTOM SOLUTION
* Activity Based Management/Chargeback Allocation Solution
INTEGRATION
* Remedy Custom Interface Development Fixed Price Option
* Remedy with PPM Applications Integration Fixed Price Option
* Remedy with MS SMS Integration (Advanced/Custom) Fixed Price Option
* Remedy Atrium CMDB Data Population & Integration (SMS, Tivoli, Altiris, etc)
PROFESSIONAL SERVICES
* Remedy System Administrators, Functional and Technical Consultants
* ITIL Certified ITSM Expert Implementers
Email: info@teembrains.com
Visit: www.teembrains.com
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© TeemBrains, Inc. All Rights Reserved.