NON-CONFORMANCE REPORT & CORRECTIVE ACTION REQUEST

Source: Internal Audit  Customer complaint  Material non-conformance  Other X Site Inspections

Prepared by: Timur Volkov, Date: 04.02.2020 CAR No. : E738.1-NCR-QSD024-03

QMS department
Project title: Steam to Power. Construction works, inspection / NCR recipient: Prokon
witnessing activities
FINDINGS DESCRIPTION / CLAUSE OF ISO 9001:2015, ISO 29001:2010:
During the site inspection (01.02.2020) were founded some non-compliances:
- A number of cracks were observed on top of turbine table concrete surface (see attachment 1). Prokon
immediately repaired some of them early in the morning without any notification (see attachments 2-4).
- The mentioned above action was not approved with our inspector was at site since 09:05 and ignored
procedure.

Possible impact to the project:

 Negative impact to budget;
 Damage to company reputation;
 Negative impact to STB TT concrete surface:

Following requirements were disrupted:

ISO 9001:2015 clause 5.1.2 Customer focus

Top management shall demonstrate leadership and commitment with respect to customer focus by
ensuring that:
a) customer and applicable statutory and regulatory requirements are determined, understood and
consistently met;
b) the risks and opportunities that can affect conformity of products and services and the ability to
enhance customer satisfaction are determined and addressed;
c) the focus on enhancing customer satisfaction is maintained.

ISO 9001:2015 clause 8.5.1 Control of production and service provision

The organization shall implement production and service provision under controlled conditions.
Controlled conditions shall include, as applicable:
c) the implementation of monitoring and measurement activities at appropriate stages to verify that criteria for
control of processes or outputs, and acceptance criteria for products and services, have been met;
e) the appointment of competent persons, including any required qualification;
g) the implementation of actions to prevent human error.

Prokon to conduct investigation to identify root cause, corrective and preventive actions and provide for
review and approval with further implementation. Date due is 14.02.2020

Form QSD-024
Rev.3
Date: 02/10/2018
Attachments:

FW Crack on STB TT concrete surface.msg

Form QSD-024
Rev.3
Date: 02/10/2018
 INVESTIGATION and ROOT CAUSE:

To be filled by Prokon

Foreman was irresponsible regarding his work

CORRECTIVE/PREVENTIVE ACTIONS / STATUS:

Actions Status
To be filled by Prokon

concrete cracks was corrected in accordance with “Concrete repairing procedure”

Name: Timur Volkov, Quality Specialist Date: 04.02.2020 Status: Open

Form QSD-024
Rev.3
Date: 02/10/2018