ABHISHEK MUKHERJEE

Phone No: + 91 – 9650866999

E-mail: abhishek_mukherjee41@yahoo.com

Objective:

To promote the goodwill of the company for better output through a disciplined,
organised and progressive ways with my sincere hard work and utmost endeavours in the
task entrusted to me.

SUMMARY

· Dynamic and result-oriented individual with 8.5+ years of business development

and marketing experience.
· Working closely with senior management (C-level) for business development,
strategy, business analytics & process implementation.
· Possess strong technical/business acumen and understanding of technical
requirements, implementing and executing them.
· Demonstrated understanding and application of complex sales techniques and
track record creating, negotiating and closing high value contracts.
· Working effectively with C-Level decision makers, i.e., CHRO, CTO, VPs and
Directors, to develop long term strategic relationships.
· Demonstrated effectiveness in prospecting and developing new business.
· Excellent analytical, written and verbal communication skills.
· Good organizational skills including prioritizing, scheduling, time management,
and meeting deadlines; detail oriented.
· Acting as a client servicing manager until the problem is resolved.
· Collaboration - Effectively build and maintain partnerships with clients, prospects
and people at all levels across the company. Contribute to team and company
success. Maintain flexibility and react to change appropriately. Communicate and
share information with candour that builds trust and enhances relationships.
 Experience

Adani Logistics Limited July’2015 – Present

Business & Sales Analyst | Sales Team Management (EXIM) | Key Account Manager
(KAM)

Chief Tasks Handled:

• Acting as a Business Analyst and data center, enabling senior management for sales strategy.
• Acting as a Key Account Manager for Shipping Lines (which are the key driving factor for
the company and current industry) and major revenue generating key accounts. Conducting
quarterly business review for business retention and expansion.
• Prepared Sales Management Process for managing EXIM sales team.
• Keeping track on Market Intelligence by measuring and evaluating competition data.
• Implementation of Business Process Transformation initiations – Terminal Operating
System (TOS), Customer Relationship Management (CRM), Quotation Management
• Assisting senior management for budgeting exercise.

Client Business Partner

Chief Tasks Handled:

• Build penetration of senior decision makers across client’s functional team.

• Develop and maintain client engagement and enable many to many relationships with client.
• Ensure that each client business question gets addressed with the best possible way and adds
maximum value to clients.
• Own the operating plan commitments on client accounts and ensure accountability from
respective BU leads.
• Identify new growth opportunities by ensuring that power of ALL services are leveraged in
best ways to the clients.
• Inculcate financial discipline within team and ensure relevant interventions where it is
necessary to bring back financial KPI’s to health.
• Through effective communication, creates an environment to manage big changes and
generates better acceptance of new ideas.
• Timely and orderly escalation of issues and support resolution plan with senior stakeholders
+ teams.
• Actively celebrate impact delivered and Reward and recognize teams
• Effectively communicating thought leadership, new solutions, innovations and anticipate
quality issues
• Identify and mentor key talent on the account to make them shine in their roles. Actively
groom them for bigger roles.
CareerBuilder India Jan’2014 – July’2015
Software as a Service (SaaS) Enterprise Account Manager

Plays a key role in developing the market for Software as a Service products in North India.
Presenting and educating C-level executives on the impact of technology in the human resource
field. Working extensively with directors and heads across departments for executing and
implementing software as per client requirements.

Chief Tasks Handled:

• Managed SMB and Mid-Market accounts on Software as a Service technology by utilizing

proactive selling techniques to C-level executives via presentations and software
demonstrations.
• Presented on-line and face to face sales presentations to decision makers which included
competitive analysis, contract negotiations, and cost/profit analysis.
• Developed and grew new corporate accounts while managing existing book of business
across multiple industries.
• Executed account strategies and customer penetration plans to drive revenue, improve
customer reference stats, increase retention and expand the relationship footprint for the
northern region.
• Help the onboarding implementation process by gathering information to help the build of
purchased products.
• Maintain client retention by providing excellent customer service; facilitate help for clients
with account changes, product support, billing updates, new products and general questions.
• Coordinate client relationships and product adoption through inbound/outbound calls, emails
and Webinars.
• Execute standard operating procedures and training programs for clients and Account
Managers.
• Identify opportunities to sell new products to existing clients to increase client satisfaction
and grow revenue.
• Present new products and how to optimize marketing campaigns
• Prove excellent time management at prioritizing multiple tasks and keeping track of
outstanding items.
• Working with the client's executive and management team to increase adoption throughout
their sales, marketing and product management organizations, help them achieve their
business objectives, advice, help train where needed, serve as the point of contact for issue
management, build strong working relationships and overall, help them achieve customer
success.
TeamLease Services Pvt. Ltd. March’2013 – Jan’2014
Business Development Manager

Playing a pivotal role in handling large sized and mid-sized corporates (privately and publicly
held companies) such as Harley-Davidson, Pitney Bowes, Everest Industries, etc. Actively
associated right from onboarding, account management to provide a smooth operating as far as
servicing is concerned.

Chief Tasks Handled:

· Identifying trendsetter ideas by researching industry and related events, publications, and
announcements; tracking individual contributors and their accomplishments.
· Locates or proposes potential business deals by contacting potential partners; discovering
and exploring opportunities.
· Develops negotiating strategies and positions by studying integration of new venture with
company strategies and operations; examining risks and potentials; estimating partners’
needs and goals.
· Updates job knowledge by participating in educational opportunities; reading
professional publications; maintaining personal networks; participating in professional
organizations.
· Constantly interacting with prospects and maintaining cordial business relationship with
key clients.
· Managing and retaining existing clients.

Kotak Mahindra Bank Limited Apr’12 – Feb’ 2013

Relationship Manager

Handled large sized corporate accounts and responsible for organics revenue generation and
growth.

Chief Tasks Handled:

· Originate/ develop new and expand existing High Net worth Customer relationships for
liabilities, specifically and across the range of Kotak Mahindra product offering.
· Source new bank customers through external individual efforts and acquisition channel.
· Develop data base for lead generation, identifies market segments, strategize with
acquisition channel.
· Ensure high level of customer service orientation and application of bank policy in
external staff.
· Build long term personal relationship with clients through relationship calling efforts and
social interaction.
· Cross sell existing bank products to customers.
· Plan and conduct special sales initiatives and events for prospective and existing clients.
 · Coordinate with other group companies to provide Bank customers with seamless access
to other group products.
· Record and respond to customer’s complaints, questions, problems.
· Maintain records for all acquisition figures and account up gradations.
· Track customer complaints/queries and turnaround times to ensure high level of customer
satisfaction and provide information for product and service enhancements.

Citibank N.A. Apr’10 – Apr’12

Universal Banker

Responsible to manage large sized corporates and act as a one point contact for various
corporates (HR and administration department). Conducted multiple levels of marketing activities
across corporates.

Chief Tasks Handled:

· Formulate, direct and coordinate marketing activities and policies to promote products
and services, working with advertising and promotion managers.
· Identify, develop, and evaluate marketing strategy, based on knowledge of establishment
objectives, market characteristics, and cost and markup factors
· Initiate market research studies and analyze their findings.
· Use sales forecasting and strategic planning to ensure the sale and profitability of
products, or services, analyzing business developments and monitoring market trends.
· Coordinate and participate in promotional activities, working with developers,
advertisers, and production managers, to market products and services.
· Customer-oriented and results-driven with the initiative to identify and develop new and
existing business relationships.
· Dependable individual with excellent interpersonal communication skills that contribute
to building and maintaining productive, long-lasting relationships with clients and
teammates.
· Develop and edit marketing materials; ensure content flows and appeals to audience’s
needs, characteristics and culture.
· Manage assigned industry targets in an organized and systematic fashion.
· Cross Sell / Up Sell existing clients, client retention and upgrade.

Maruti Suzuki India Ltd Jun’ 09 – Jul ’09

Summer Intern (Department: International Marketing)

Working closely with the International Marketing department to gain knowledge on the best
industry standards implemented by MSIL.

Chief Tasks Handled:

· Eight weeks training in Marketing, on a project titled “Impact of Global Slowdown on

the Indian Automobile Industry with reference to Maruti Suzuki”.
· Gained exposure on International Marketing procedures that are involved in International
Marketing
· Studied the policies that are used while dealing with International clients.
 · Handled policies used in adapting to International Market for MSIL while suggesting the
company on the potential for small cars in Australia.

SCHOLASTIC CREDENTIALS

2010 MBA (Marketing, International Business) from Amity International Business

School
2008. Bachelors in engineering (Computer Science) from Raipur Institute of
Technology.
2004. HSC from DPS RK Puram, New Delhi.
2002 SSC from DPS RK Puram, New Delhi.

PERSONAL INFORMATION

Name : ABHISHEK
Fathers’ Name : Mr. S K MUKHERJEE
Date of Birth : 19th February 1987
Sex : Male
Marital Status : Married
Address : Gurgaon
Email ID : abhishek_mukherjee41@yahoo.com

Assets

· Good Understanding of Human Behaviour

· Keen desire to achieve Success
· Self Discipline
· Good Planning Skills
· Spirit of Teamwork and Cooperation
· Adaptability and learning ability

(ABHISHEK MUKHERJEE)