Study Guide n10 007

CompTIA Network+ Certification (Exam N10-007) Study Guide Module 5 / Operations and Infrastructure
Course Orientation
Course Introduction
Unit
About CompTIA Network+ Certification • Course Outcomes • Target Audience and Course Prerequisites • About the
Course Material • Integrated Learning with Professor Messer Video Tutorials • Making a Study Plan • Using the Online
Study Resources • Preparing for the Exams • About CompTIA Certifications • Four Steps to Getting Certified •
CompTIA Career Pathway
Topics
This study guide is designed to help you complete the course and organize your study habits.
Each table lists the unit title and main topics plus the CompTIA objectives and content examples covered. For each
unit, there is a recommended study duration and the duration of the videos that accompany the text.
The recommended duration is based on an overall course duration of 40 hours. Do not feel that you have to follow it
precisely. It is there to illustrate which topics are most complex or important in terms of preparing for the exam. The
recommended duration for each unit includes the time you spend reading the text, watching the videos, making
notes, and completing the review questions.
The overall 40 hour duration does not include the practice question attempts. Plan on setting aside time to complete
follow-up study in topic areas where you did not get questions correct.
For each unit, fill in a study time and date. Use this notes area as a diary for your study habits - record any notes you
want to make about the course and how long you have actually spent studying each unit. Verify that you have
identified each CompTIA objective and content example in the notes and understand each one. Study as much (or as
little) as you like so long as you feel confident that you have done this; and can achieve a good score in the practice
tests.
Good luck!
Study Notes
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Module 1 / Local Area Networks
Unit 1.1 / Topologies and the OSI Model 120 mins 19 mins
Unit Recommended Duration Video Duration Study Time Date
Key Features of Networks • Network Topologies • The OSI Model • Physical Layer • Data Link Layer • Network Layer •
Transport Layer • Upper Layers • OSI Model Summary
Topics
Introduction to the OSI Model
Self-study Online Labs
1.2 Explain devices, applications, protocols and services at their appropriate OSI layers
Layer 1 (Physical) • Layer 2 (Data link) • Layer 3 (Network) • Layer 4 (Transport) • Layer 5 (Session) • Layer 6
(Presentation) • Layer 7 (Application)
1.3 Explain the concepts and characteristics of routing and switching
Properties of network traffic (Protocol Data Units)
1.5 Compare and contrast the characteristics of network topologies, types and technologies
Wired topologies (Logical vs. physical, Star, Ring, Mesh, Bus)
CompTIA Exam Domain Objectives
Study Notes

Unit 1.2 / Ethernet 120 mins 23 mins
Transmission Media • Media Access Control • Broadcast Domains • Ethernet Frames • Ethernet Deployment
Standards • MAC Addressing • Address Resolution Protocol (ARP) • Packet Sniffers
Topics
Properties of network traffic (Broadcast domains, CSMA/CD, CSMA/CA, Collision domains, MTU, Broadcast, Unicast) •
Segmentation and interface properties (ARP table)
2.1 Given a scenario, deploy the appropriate cabling solution
Ethernet deployment standards (100BASE-T, 1000BASE T, 1000BASE LX, 1000BASE SX, 10GBASE T)
5.2 Given a scenario, use the appropriate tool
Software tools (Packet sniffer, Command line {tcpdump, arp})
Study Notes

Unit 1.3 / Hubs, Bridges, and Switches 120 mins 28 mins
Hubs and Bridges • Switches • Switch Interface Configuration • Spanning Tree Protocol (STP) • Power over Ethernet
(PoE)
Topics
Configure Switching Concepts
Segmentation and interface properties (Port mirroring, Switching loops/spanning tree, PoE and PoE+ [802.3af,
802.3at], MAC address table)
2.2 Given a scenario, determine the appropriate placement of networking devices on a network and
install/configure them
Switch • Hub • Bridge
4.6 Explain common mitigation techniques and their purposes
Switch port protection (Spanning tree, Flood guard, BPDU guard, Root guard)
Study Notes

Unit 1.4 / Infrastructure and Design 60 mins 15 mins
Network Infrastructure Implementations • Planning an Enterprise Campus Network • Network Hierarchy and
Distributed Switching • Software Defined Networking • Planning a SOHO Network • TCP/IP Protocol Suite
Topics
Distributed switching • Software Defined Networking
Types (LAN, WLAN, MAN, WAN, CAN, SAN, PAN)
Study Notes

Unit 1.5 / Policies and Best Practices 90 mins 16 mins
Procedures and Standards • Safety Procedures • Incident Response Policies • Security and Data Policies • Password
Policy • Employee Policies
Topics
3.5 Identify policies and best practices
Privileged user agreement • Password policy • Onboarding/offboarding procedures • Licensing restrictions •
International export controls • Data Loss Prevention • Remote access policies • Incident response policies • BYOD •
AUP • NDA • System life cycle (Asset disposal) • Safety procedures and policies
Study Notes

Module 2 / IP Addressing
Unit 2.1 / Internet Protocol 120 mins 21 mins
IPv4 • IPv4 Address Structure • Subnet Masks • IP Routing Basics • ipconfig/ifconfig • ICMP and ping
Topics
1.1 Explain the purposes and uses of ports and protocols
Protocol types (ICMP, IP)
1.4 Given a scenario, configure the appropriate IP addressing components
Loopback • Default gateway
Software tools (Command line {ping, ipconfig, ifconfig})
Study Notes

Unit 2.2 / IPv4 Addressing 120 mins 49 mins
IPv4 Addressing Schemes • Classful Addressing • Public versus Private Addressing • Subnetting and Classless
Addressing • Planning an IPv4 Addressing Scheme • Public Internet Addressing • Variable Length Subnet Masks
(VLSM)
Topics
Network Services and Protocols - Part 1
Private vs. public • Loopback and reserved • Subnet mask • Subnetting (Classful [Classes A, B, C, D, and E], Classless
[VLSM, CIDR notation])

Study Notes
Unit 2.3 / IPv6 Addressing 90 mins 26 mins
IPv6 Address Format • IPv6 Addressing Schemes • IPv6 Address Autoconfiguration • Migrating to IPv6
Topics
Configure IPv4 and IPv6 Addressing
Properties of network traffic (Multicast) • IPv6 concepts (Addressing, Tunneling, Dual stack, Router advertisement,
Neighbor discovery)
Subnetting (Classless [IPv4 vs. IPv6]) • Address assignments (EUI-64)

Study Notes
Unit 2.4 / DHCP and APIPA 60 mins 20 mins

IPv4 Address Autoconfiguration • Configuring DHCP • DHCPv6
Topics
Protocols and ports (DHCP 67, 68)
Address assignments (DHCP, DHCPv6, Static, APIPA, IP reservations)
1.8 Explain the functions of network services
DHCP service (MAC reservations, Pools, IP exclusions, Scope options, Lease time, TTL, DHCP relay/IP helper)

Study Notes

Module 3 / Internetworking
Unit 3.1 / Routing 120 mins 23 mins
Routing Basics • Routing Algorithms and Metrics • Dynamic Routing Protocols • Administrative Distance and Route
Redistribution • IPv4 and IPv6 Internet Routing • High Availability Routing • Installing and Configuring Routers •
Routing Troubleshooting Tools
Topics
Routing Concepts and Protocols • Configure Gateway Redundancy Protocols
Routing (Routing protocols [IPv4 and IPv6], Distance-vector routing protocols [RIP, EIGRP], Link-state routing protocols
[OSPF], Hybrid [BGP], Routing types [Static, Dynamic, Default])
Virtual IP
Router
Software tools (Command line {tracert, traceroute, pathping, route})
Study Notes

Unit 3.2 / TCP and UDP 90 mins 17 mins
Transmission Control Protocol (TCP) • User Datagram Protocol (UDP) • TCP and UDP Ports • Port Scanners • Protocol
Analyzers
Topics
Network Services and Protocols - Part 2
Protocol types (UDP, TCP) • Connection-oriented vs. connectionless
3.3 Explain common scanning, monitoring and patching processes and summarize their expected outputs
Processes (Port scanning, Packet/traffic analysis)
Software tools (Port scanner, Protocol analyzer, Command line {netstat, nmap})
Study Notes

Unit 3.3 / Name Resolution and IPAM 120 mins 19 mins
Host Names and FQDNs • Domain Name System • Configuring DNS Servers • Resource Records • Name Resolution
Tools • IP Address Management (IPAM)
Topics
Install and Configure DHCP and DNS Servers
Protocols and ports (DNS 53)
DNS service (Record types {A, AAAA, TXT [SPF, DKIM], SRV, MX, CNAME, NS, PTR}, Internal vs. external DNS, Third-
party/cloud-hosted DNS, Hierarchy, Forward vs. reverse zone) • IPAM
Software tools (Command line {nslookup, dig})
Study Notes

Unit 3.4 / Monitoring and Scanning 90 mins 21 mins
Performance Monitoring • Network Monitoring Utilities • Logs and Event Management • Simple Network
Management Protocol • Analyzing Performance Metrics • Patch Management • Vulnerability Scanning
Topics
Install and Configure SNMP • Detecting System Bottlenecks and Log Management • Assess Network Vulnerabilities
and Threats using MBSA
Protocols and ports (SNMP 161)
3.3 Explain common scanning, monitoring and patching processes and summarize their expected outputs
Processes (Log reviewing, Vulnerability scanning, Patch management [Rollback], Reviewing baselines) • Event
management (Notifications, Alerts, SIEM) • SNMP monitors (MIB) • Metrics (Error rate, Utilization, Packet drops,
Bandwidth/throughput)
4.5 Given a scenario, implement network device hardening
Upgrading firmware • Patching and updates
Study Notes

Unit 3.5 / Network Troubleshooting 120 mins 21 mins
Troubleshooting Procedures • Identifying the Problem • Establishing a Probable Cause • Establishing a Plan of Action
• Troubleshooting Hardware Failure Issues • Troubleshooting Addressing Issues • Troubleshooting DHCP Issues •
Troubleshooting Name Resolution • Troubleshooting Services
Topics
Troubleshoot Internet Connection and DNS Issues • Troubleshoot Network Connectivity with Network Utilities
5.1 Explain the network troubleshooting methodology
Identify the problem (Gather information, Duplicate the problem, if possible, Question users, Identify symptoms,
Determine if anything has changed, Approach multiple problems individually) • Establish a theory of probable cause
(Question the obvious, Consider multiple approaches, Top-to-bottom/bottom-to-top OSI model, Divide and conquer)
• Test the theory to determine the cause (Once the theory is confirmed, determine the next steps to resolve the
problem, If the theory is not confirmed, reestablish a new theory or escalate) • Establish a plan of action to resolve
the problem and identify potential effects • Implement the solution or escalate as necessary • Verify full system
functionality and, if applicable, implement preventive measures • Document findings, actions, and outcomes
5.3 Given a scenario, troubleshoot common wired connectivity and performance issues
Duplex/speed mismatch
5.5 Given a scenario, troubleshoot common network service issues
Names not resolving • Incorrect gateway • Incorrect netmask • Duplicate IP addresses • Duplicate MAC addresses •
Expired IP address • Rogue DHCP server • Exhausted DHCP scope • Unresponsive service • Hardware failure
Study Notes

Module 4 / Applications and Security
Unit 4.1 / Applications and Services 90 mins 22 mins
TCP/IP Services • HTTP and Web Servers • SSL/TLS and HTTPS • Email (SMTP/POP/IMAP) • Voice Services (VoIP and
VTC) • Real-time Services Protocols • Quality of Service • Traffic Shaping • Bottlenecks and Load Balancing •
Multilayer Switches
Topics
Configure E-Mail Client Protocols
Protocols and ports (SMTP 25, HTTP 80, HTTPS 443, NTP 123, SIP 5060, 5061, SMB 445, POP 110, IMAP 143, H.323
1720)
Performance concepts (Traffic shaping, QoS, DiffServ, CoS)
NTP
VoIP endpoint
2.3 Explain the purposes and use cases for advanced networking devices
Multilayer switch • Load balancer • VoIP PBX • VoIP gateway
Latency • Jitter • Bottlenecks
Untrusted SSL certificate • Incorrect time

Study Notes
Unit 4.2 / Virtualization, SAN, and Cloud Services 90 mins 18 mins
Virtualization Technologies • Network Storage Types • Fibre Channel and InfiniBand • iSCSI • Cloud Computing •
Configuring Cloud Connectivity
Topics
Install Hyper-V • Introduction to Software as a Service (SaaS)
1.7 Summarize cloud concepts and their purposes
Types of services (SaaS, PaaS, IaaS) • Cloud delivery models (Private, Public, Hybrid) • Connectivity methods • Security
implications/considerations • Relationship between local and cloud resources
2.4 Explain the purposes of virtualization and network storage technologies
Virtual networking components (Virtual switch, Virtual firewall, Virtual NIC, Virtual router, Hypervisor) • Network
storage types (NAS, SAN) • Connection type (FCoE, Fibre Channel, iSCSI, InfiniBand) • Jumbo frame

Study Notes
Unit 4.3 / Network Security Design 120 mins 66 mins
Security Basics • Common Networking Attacks • Network Segmentation and DMZ • Virtual LANs (VLAN) • VLAN
Trunks • Network Address Translation (NAT) • Device and Service Hardening • Honeypots and Penetration Tests
Topics
Common Network Vulnerabilities • Configure Switching Features • Configure and Verify Switch Security Features •
Install OS Updates and Configure Security Policy
Segmentation and interface properties (VLANs, Trunking [802.1q], Tagging and untagging ports, DMZ) • NAT/PAT •
Port Forwarding • Access Control List
4.4 Summarize common networking attacks
DNS poisoning • ARP poisoning • Spoofing • VLAN hopping • Man-in-the-Middle • Exploits vs. vulnerabilities
4.5 Given a scenario, implement network device hardening
Changing default credentials • Avoiding common passwords • File hashing • Disabling unnecessary services • Using
secure protocols • Generating new keys • Disabling unused ports (IP ports, Device ports [physical and virtual])
Device hardening • Change native VLAN • Network segmentation (DMZ, VLAN) • Honeypot/honeynet • Penetration
testing
VLAN mismatch

Study Notes
Unit 4.4 / Network Security Appliances 120 mins 25 mins
Basic Firewalls • Stateful Firewalls • Deploying a Firewall • Configuring a Firewall • Deploying a Proxy • Intrusion
Detection Systems (IDS) • Denial of Service
Topics
Implement a Host-based Firewall
Firewall
IDS/IPS • Proxy server • UTM appliance • NGFW/Layer 7 firewall • Content filter
DoS (Reflective, Amplified, Distributed)
Signature management • File integrity monitoring • Restricting access via ACLs
Software tools (Command line {iptables})
Blocked TCP/UDP ports • Incorrect host-based firewall settings • Incorrect ACL settings

Study Notes
Unit 4.5 / Authentication and Endpoint Security 90 mins 57 mins
Authentication and Access Controls • Social Engineering • Authentication Technologies • PKI and Digital Certificates •
Local Authentication • RADIUS and TACACS+ • Directory Services • Endpoint Security • Network Access Control
Topics
Controlling VPN Access with RADIUS
Protocols and ports (LDAP 389, LDAPS 636)
AAA/RADIUS server
4.2 Explain authentication and access controls
Authorization, authentication and accounting (RADIUS, TACACS+, Kerberos, Single sign-on, Local authentication, LDAP,
Certificates, Auditing and logging) • Multifactor authentication (Something you know, Something you have, Something
you are, Somewhere you are, Something you do) • Access control (802.1X, NAC, Port security, MAC filtering, Captive
portal, Access control lists)
Social engineering • Insider threat • Logic bomb • Phishing • Ransomware • Brute force
Switch port protection (DHCP snooping) • Privileged user account • Role separation

Study Notes

Module 5 / Operations and Infrastructure
Unit 5.1 / Network Site Management 90 mins 42 mins
Network Cabling Solutions • Distribution Frames • Change and Configuration Management • Network Documentation
and Diagrams • Labeling • Physical Security Devices • Business Continuity and Disaster Recovery • Network Link
Management • Power Management • Backup Management
Topics
Network Management - Diagrams, Symbols and Documentation • Install and Configure Network Load Balancing •
Backup and Restore
Termination points (66 block, 110 block, Patch panel, Fiber distribution panel)
3.1 Given a scenario, use appropriate documentation and diagrams to manage the network
Diagram symbols • Standard operating procedures/work instructions • Logical vs. physical diagrams • Rack diagrams •
Change management documentation • Wiring and port locations • IDF/MDF documentation • Labeling • Network
configuration and performance baselines • Inventory management
3.2 Compare and contrast business continuity and disaster recovery concepts
Availability concepts (Fault tolerance, High availability, Load balancing, NIC teaming, Port aggregation, Clustering) •
Power management (Battery backups/UPS, Power generators, Dual power supplies, Redundant circuits) • Recovery
(Cold sites, Warm sites, Hot sites, Backups [Full, Differential, Incremental], Snapshots) • MTTR • MTBF • SLA
requirements
4.1 Summarize the purposes of physical security devices
Detection (Motion detection, Video surveillance, Asset tracking tags, Tamper detection) • Prevention (Badges,
Biometrics, Smart cards, Key fob, Locks)
Study Notes

Unit 5.2 / Installing Cabled Networks 90 mins 59 mins
Twisted Pair Cable (UTP/STP/ScTP) • Twisted Pair Connectors • Wiring Tools and Techniques • Cable Testing Tools •
Troubleshooting Wired Connectivity • Other Copper Cable Types • Fiber Optic Cable and Connectors • Transceivers
and Media Converters
Topics
Media types (Copper {UTP, STP, Coaxial}, Fiber {Single-mode, Multimode}) • Plenum vs. PVC • Connector types
(Copper {RJ-45, RJ-11, BNC, DB9, DB25, F-type}, Fiber (LC, ST, SC, APC, UPC, MTRJ} • Transceivers (SFP, GBIC, SFP+,
QSFP, Characteristics of fiber transceivers {Bidirectional, Duplex}) • Copper cable standards (Cat 3, Cat 5, Cat 5e, Cat 6,
Cat 6A, Cat 7, RG-6, RG-59) • Copper termination standards (TIA/EIA 568a, TIA/EIA 568b, Crossover, Straight-through)
Media converter
Hardware tools (Crimper, Cable tester, Punchdown tool, OTDR, Light meter, Tone generator, Loopback adapter,
Multimeter)
Attenuation • Crosstalk • EMI • Open/short • Incorrect pin-out • Incorrect cable type • Bad port • Transceiver
mismatch • TX/RX reverse • Damaged cables • Bent pins • Network connection LED status indicators
Study Notes

Unit 5.3 / Installing Wireless Networks 90 mins 56 mins
Wireless Standards (IEEE 802.11) • Wireless Network Topologies • Wireless Site Design • Troubleshooting Wireless
Connectivity • Wireless Security • Wi-Fi Authentication • Extensible Authentication Protocol • Troubleshooting
Wireless Security • Wireless Controllers
Topics
Wireless topologies (Mesh, Ad hoc, Infrastructure)
1.6 Given a scenario, implement the appropriate wireless technologies and configurations
802.11 standards (a, b, g, n, ac) • Frequencies (2.4 GHz, 5.0 GHz) • Speed and distance requirements • Channel
bandwidth • Channel bonding • MIMO/MU-MIMO • Unidirectional/omnidirectional • Site surveys
Wireless access point • Wireless range extender
Wireless controller
4.3 Given a scenario, secure a basic wireless network
WPA • WPA2 • TKIP-RC4 • CCMP-AES • Authentication and authorization (EAP [PEAP, EAP-FAST, EAP-TLS], Shared or
open, Preshared key, MAC filtering) • Geofencing
Rogue access point • Evil twin • War-driving • Deauthentication
Hardware tools (Spectrum analyzer) • Software tools (Wi-Fi analyzer)
5.4 Given a scenario, troubleshoot common wireless connectivity and performance issues
Reflection • Refraction • Absorption • Latency • Jitter • Attenuation • Incorrect antenna type • Interference •
Incorrect antenna placement • Channel overlap • Overcapacity • Distance limitations • Frequency mismatch • Wrong
SSID • Wrong passphrase • Security type mismatch • Power levels • Signal-to-noise ratio
Study Notes

Unit 5.4 / Installing WAN Links 90 mins 28 mins
Wide Area Networks (WAN) • Telecommunications Networks • Modern Telecommunications Networks • Local Loop
Services • Installing WAN Links • Wireless WAN Services • Internet of Things
Topics
Packet-switched vs. circuit-switched network
Technologies that facilitate the Internet of Things (IoT) (Z-Wave, ANT+, Bluetooth, NFC, IR, RFID, 802.11)
1.6 Given a scenario, implement the appropriate wireless technologies and configurations
Cellular (GSM, TDMA, CDMA)
Modems
2.5 Compare and contrast WAN technologies
Service type (ISDN, T1/T3, E1/E3, OC-3 to OC-192, DSL, Metropolitan Ethernet, Cable broadband, Dial-up, PRI) •
Transmission mediums (Satellite, Copper, Fiber, Wireless) • Termination (Demarcation point, CSU/DSU, Smart jack)
Software tools (Bandwidth speed tester})
Study Notes

Unit 5.5 / Configuring Remote Access 90 mins 22 mins
Remote Access Services (RAS) • MPLS and PPP • SIP Trunks • Virtual Private Networks (VPN) • SSL/TLS/DTLS VPNs •
IPsec • Internet Key Exchange/ISAKMP • Remote Access Servers • Remote Administration Tools • Managing Network
Appliances • Remote File Access
Topics
Network Services and Protocols - Part 3 • VPN Technologies and Services
Protocols and ports (SSH 22, SFTP 22, FTP 20, 21, TFTP 69, TELNET 23, RDP 3389)
VPN concentrator
2.5 Compare and contrast WAN technologies
Characteristics of service (MPLS, ATM, Frame relay, PPPoE, PPP, DMVPN, SIP trunk)
3.4 Given a scenario, use remote access methods
VPN (IPSec, SSL/TLS/DTLS, Site-to-site, Client-to-site) • RDP • SSH • VNC • Telnet • HTTPS/management URL • Remote
file access (FTP/FTPS, SFTP, TFTP) • Out-of-band management (Modem, Console router)
Study Notes

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CompTIA Network+ Certification (Exam N10-007) Study Guide Module 5 / Operations and Infrastructure

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