1/2/2020 SR Detail

SR 3-21943710191 : OAAM 11gR1 - Migration Strategy to OAAM 11gR2PS3

Severity 1-Critical Status Customer Working

Escalation Status Never Escalated Opened 30-Dec-2019 19:25 (Monday)
Last Updated 01-Jan-2020 04:45 (Wednesday)
Bug Reference No Related Bugs Attachments No Related Attachments
Related Articles No Related Articles Related SRs No Related SRs
Support Identifier 21758878
Account Name eHealth Ontario
Primary Contact Nilesh Degaonkar Alternate Contact
System Host No Related Hosts
ProductOracle Adaptive Access Manager
Product Version 11.1.1.5.0
Operating System Microsoft Windows x64 (64-bit) OS Version 2008 R2
We are planning to migrate the OAAM 11gR1 (11.1.1.5.0) to the latest version i.e. OAAM 11gR2 PS3 (11.1.2.3.x).
We have a roadmap planned in which we are not planning for in-place upgrade. We will be setting up the new
Servers with OAAM 11gR2PS3 version and then we wish to to migrate the configurations/data/etc.. from 11gR1 to
11gR2PS3. Also, the existing 11gR1 setup is on Windows and the new setup 11gR2 PS3 will be on linux servers as
Problem Description
we will be refactoring the platform as well.

We have some restrictions for the in-place upgrade as suggested by Oracle but can you please suggest if there is
an approach to migrate the configurations/date/etc. to 11gR2PS3 directly?

History
ODM Action Plan Oracle Support- 31-Dec-2019 11:11 (Tuesday)
Hi Himanshu,

I couldn't find any information regarding this so I can't confirm if this is supported or not.

This is part of the Test to Production procedure which is not supported across platforms. However, as the archives seem to contain some xml
files and a properties file, this individual step might work. I suggest you test it in a lower environment beforehand and I strongly advise taking
proper backups.

Please also review the following:

https://docs.oracle.com/cd/E15586_01/core.1111/e10105/testprod.htm

Kind regards,
Ruxandra
Global Software Support
Update from Customer NILESH.DEGAONKAR@EHEALTHONTARIO.ON.CA- 31-Dec-2019
10:27
(Tuesday)
Hi Ruxandra,

Can you please let me know if we can export/import "OAAM Snapshots ZIP" across different platforms with same version?

Regards,
Himanshu Gupta
ODM Action Plan Oracle Support- 31-Dec-2019 09:41 (Tuesday)
Hi Nilesh,

Here's the upgrade procedure from OAAM from 11.1.1.5 to 11.1.2.3:

https://docs.oracle.com/cd/E52734_01/core/IAMUP/upg_sev_oaam.htm#IAMUP3472

Unfortunately, I am not aware of any out of place upgrade procedure for OAAM, so I am afraid you might not be able to migrate your data.

Normally, snapshots could be used to migrate configurations (without runtime data), but this seems to be supported only across servers with
the same version, so it wouldn't be applicable to this case

https://docs.oracle.com/cd/E52734_01/oaam/AAMAD/snap.htm#AAMAD4277

"Replicate the system configuration for use with other servers--for example, from test to production environment, for production
troubleshooting, and others."

"OAAM Snapshot ZIP files will have the server version from which it was taken. When re-storing if the version is determined to be in-compatible
then the OAAM Snapshot restore fails."

"The OAAM Snapshot restore is checked by the server in which the restore was performed. If a server in a cluster is not compatible with the
OAAM Snapshot being restored, the server does not function since it is trying to read information from a database that it does not understand.
The database schema might be compatible, but servers could differ in interpretation of features/ column value."

I was thinking that you could try to clone the current environment and then upgrade the clone in place, however, the test to production
procedure doesn't seem to be supported across different platforms, so I think that this approach is not feasible either.

Kind regards,
https://support.oracle.com/epmos/faces/SrDetailPrint?sysmsg=true&_afrLoop=459219179300565&srNumber=3-21943710191&print=true&sortBy… 1/3
1/2/2020 SR Detail
Ruxandra
Global Software Support
Notes Oracle Support- 31-Dec-2019 09:28 (Tuesday)
As per https://www.ateam-oracle.com/upgrading-to-oim-11-1-2-3-an-overview

Direct upgrade refers to going directly from a previous version of OIM to 11.1.2.3.0. If your version of OIM is not supported for direct upgrade,
you will need to first upgrade to an intermediate older version, and then upgrade from there to 11.1.2.3.0.

We support direct upgrade from:

11gR2 patchset 2 (11.1.2.2.x aka R2PS2) – any bundle patch

11gR2 patchset 1 (11.1.2.1.x aka R2PS1) – any bundle patch – non-integrated environments only
11gR2 base release (11.1.2.0.x aka R2) – any bundle patch – non-HA/integrated environments only
11gR1 patchset 2 (11.1.1.7.x) – any bundle patch – non-HA/integrated environments only =======> it seems eHealth is running HA
11gR1 patchset 1 (11.1.1.5.x) – any bundle patch – non-integrated environments only

If eHealth is running HA or integrated products (OIM, OAM, OAAM) direct would not appear to be an option

Please review the document for complete details

First Contact Oracle Support- 31-Dec-2019 08:44 (Tuesday)
First Phone Contact Comments
--------------------------------------------------------
Hi Nilesh,

Thank you for using My Oracle Support portal. Your SR has been assigned and it is currently under review. We will get back to you as soon as
we have relevant information. Thank you for your patience.

Kind regards,
Ruxandra
Global Software Support
Notes Oracle Support- 30-Dec-2019 21:12 (Monday)
This SR is related to OAAM. I will have this routed to OAAM support group
Customer Problem Description NILESH.DEGAONKAR@EHEALTHONTARIO.ON.CA- 30-Dec-2019
19:25 (Monday)
Customer Severity 1 Details
---------------------------------------------------
Work 24x7 option has been deselected - you declined 24x7 services and agreed to receive support for this SR during normal business hours.

Severity 1 Contact Information

---------------------------------------------------
** Customer's Management contact name:
** Customer's Management contact number:
** Customer's Management E-mail Address:

** Primary Customer contact name: Nilesh Degaonkar

** Primary Customer contact number: +19526888152
** Primary Customer E-mail Address: nilesh.degaonkar@ehealthontario.on.ca
** Primary Customer Contact Method: Email

** Secondary Customer contact name:

** Secondary Customer contact number:
** Alternate Contact Number:
** Secondary Customer E-mail Address:

Customer Problem Description

---------------------------------------------------

Problem Summary
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OAAM 11gR1 - Migration Strategy to OAAM 11gR2PS3

Problem Description
---------------------------------------------------
We are planning to migrate the OAAM 11gR1 (11.1.1.5.0) to the latest version i.e. OAAM 11gR2 PS3 (11.1.2.3.x). We have a roadmap planned
in which we are not planning for in-place upgrade. We will be setting up the new Servers with OAAM 11gR2PS3 version and then we wish to to
migrate the configurations/data/etc.. from 11gR1 to 11gR2PS3. Also, the existing 11gR1 setup is on Windows and the new setup 11gR2 PS3
will be on linux servers as we will be refactoring the platform as well.

We have some restrictions for the in-place upgrade as suggested by Oracle but can you please suggest if there is an approach to migrate the
configurations/date/etc. to 11gR2PS3 directly?

Error Codes
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Problem Category/Subcategory
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3. Upgrade, Patching and Maintenance/Patch / Migration / Upgrade
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1/2/2020 SR Detail

Uploaded Files
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Global Problem Definition Details

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Question: Choose the area of your interest.
Answer: Upgrade

Question: Choose the area of your interest.

Answer: Upgrade - FAQ

Question: Choose from the list for the information, you are looking for.
Answer: OAAM and FMW products versioning logic and how to understand upgrade options

Diagnosis: Review the following document to troubleshoot this issue:

Read Note:1992318.1 OAAM and FMW Products Versioning Logic and How to Understand Upgrade Options

If the above solution does not resolve your issue, follow the steps detailed in the document below:

Read Note:2248376.1 SRDC - Collecting Diagnostic Data for Oracle Adaptive Access Manager

We recommend saving this session as a draft Service Request (SR). Once data gathering is complete, proceed with the next step to upload
requested data and submit SR.

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