ICTICT509 Gather data to identify business

requirements

ASSESSMENT TASK 2

Information Gathering Techniques and Review

ICT50115 Diploma of Information Technology

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ASSESSMENT ACTIVITY 2 COVER SHEET

Please ensure this form is fully completed prior to submitting.

This page should be on the front of your assessment and needs to be easily accessible.

Student Number:

Student Name:

ICTICT509 Gather data to identify business requirements

Subject:

ICT50115 Diploma of Information Technology

Course:

STUDENT DECLARATION
I hereby certify that:
1. This assessment task is my own work based on my personal study/research and not the work of
another student and/or source.
2. I have acknowledged all material and sources used to prepare this assessment task.
3. I have not plagiarised or copied any part of this assessment task from the work of any other student
or source either. (I know the penalties for plagiarism include $200 re-assessment fee)
4. This assessment task has not previously been submitted.
5. I am aware of the requirements set by my Trainer & Assessor.
6. I have retained a copy of this assessment task for my own records.
7. I have completed all my assessments, tasks & activities (on moodle®) successfully.

Student’s Signature: _______________________________ Date: 1 June 2020

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Student instructions

This assessment must be based on where you work (or have worked most recently).

This Assessment is designed to test the knowledge that you have acquired throughout the unit. Use the
following tips to help you answer the questions:

Read each question carefully. Check with your trainer or assessor if you are not sure what the question is
asking.

HINT: Use these questions as subheadings to create a business style report to answer your assessment

Your response to each question should aim to provide enough information to answer the question. In most
cases, this can be done with just a few paragraphs. Don’t forget to refer to attachments under the heading
(question) applicable, e.g. ‘See attached email’.

Important: Your assessment must contain this coversheet and your own coversheet (for your “report”)

Your answers & assessment submission must professional in style (Business), content and format. Maximum
font size 11 points: Font Arial or Times New Roman; single spacing; clear paragraphs with appropriate
punctuation, spellchecking and final submission will need to be proof-read. (i.e. few missing words or typo’s)

In particular:
- Use clear, non-discriminatory language
- Avoid the use of jargon
- Write clearly using plain English
- Consider your target audience
- Ensure that your responses meet the needs of the target audience (in this case your trainer or assessor).
All of your work must be original.

Performance Evidence

Evidence of the ability to:

 identify sources and gather information pertinent to the business requirements
 review and analyse business requirements based on business strategy and current and
future directions
 confirm the business critical factors with stakeholders
 prepare data for review
 document data analyse for review according to organisational standards.

Knowledge Evidence
To complete the unit requirements safely and effectively, the individual must:

 define the client business domain, so that the business needs are understood by project
team and client
 describe the current industry accepted hardware and software products, general features
and capabilities suited to the project
 outline the role of stakeholders and the degree of involvement in the process
 specify quality assurance practices required when determining the requirements
 examine the system's current hardware, software and communication functionality.

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Assessment Conditions

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the
workplace. Noise levels, production flow, interruptions and time variances must be typical of those
experienced in the general information and communications technology (ICT) industry, and include access to
a project brief and business documentation.

Assessors must satisfy NVR/AQTF assessor requirements.

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Marking and Criteria guide:  
 
Assessor and student must read this carefully before assessment. 
- All parts of the assessment must be completed successfully in accordance with the guidance provided
in the Marking guide for the student to achieve competence in this unit.
- Students & assessors must note that professionally critical aspects/concepts must be included (e.g. use
information gathering techniques to determine the clients requirements and review and analyse
documentation collected.).
- All parts (criteria) in the marking guide must be completed successfully for the student to achieve
competence in this unit
 
EDUCATOR to complete 
 
Observation/assessment  Satisfactory/not Comments 
Satisfactory 
All assessments, tasks & activities (on
Add Scale
Moodle®) successfully

ASSESSMENT Activity 2.1 – Identify Information Gathering Techniques

1. The student has prepared an interview agenda that includes:

i. The date, time and location
of when the interview will
take place.
i. The stakeholders that should
attend.
ii. A brief introduction of what
the interview is going to
cover. Add Scale
iii. A list of 5 questions that can
be used to kick off
discussion at the interview to
gather requirements
information.
iv. A closing statement to close
the interview off.

2. The student has created a

questionnaire that the stakeholders
can fill out. It should include at least
10 questions that contain a mixture Add Scale
of ranking type questions and
feedback type questions.

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ASSESSMENT Activity 2.2 – Review, analysis and document

1. Develop a Business Requirements Document (BRD) that contains:

ii. An overview of the
development project
v. A list of the stakeholders
who are involved in or
affected by the
development
vi. The scope of the project.
vii. The system components
that will make up the
system
viii. At least 5 functional
requirements
ix. At least 2 non-functional
requirements

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 Practical Checklist 
 
Assessor to complete: (circle) 
 
Did you observe the student? Choose an item.
  
Further comments required 
 
Assessor Comments 
 
________________________________________________________________ 
________________________________________________________________ 
 
Resubmission required Choose an item.
 
Date resubmission must be handed in:  ________________________ 
 
Assessor’s name and signature:  _______________________________ 
 
Date:  1 June 2020

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 Case Study

Detrick Designs Pty Ltd provides consultancy and installation services for kitchen designs within the greater
Sydney region to clients who require new kitchens or require their existing kitchens remodelled. They have
been in operation for 15 years.

They currently promote their services via their shop frontage on George Street, advertisements in house
magazines and on selected radio stations. They now wish to develop an e-commerce website to promote
their services, to diversify their marketing push and also to increase sales. They have no existing website or
online presence.

Detrick Designs works with a large number of kitchen providers, industry part suppliers, and in contact with a
number of contract plumbers, cabinet makers and electricians to undertake supplementary work when fitting
kitchens depending on the client’s needs.
The organisational structure chart of Detrick Designs Pty Ltd is provided below.

Barry Hart is the owner and CEO of the company. He has a keen interest in the project and was the person
who presented the idea to his team. He wishes to establish the system as quickly as possible, but it needs to
be designed properly before it is released. He has a keen interest in the design aspect of the website.

Tina Hopkins manages the kitchen builds including liaising with all third-party kitchen suppliers and
contractors. She co-ordinates the scheduling in relation to the clients’ jobs, ensuring that all required
components of the job are in place to service the client on the agreed date. She has a small team of
production staff to help with the production requirements.

Gina Hay manages the accounts for both the client and supplier payments. She is the lone accounts person
in the company. The suppliers invoice for services or goods provided, and Gina invoices the clients for jobs
completed. The clients are expected to pay a 50% deposit upfront when a job is booked. It ensures that
anything that has been used is paid for to the suppliers to protect the company financially, in case a client
cancels the job.

Tony Robbins is the IT administrator. There is no other IT staff. He handles the computer network and the
company’s database ensuring that they are maintained and serviced as and when required. Tony has some
web skills in HTML5 and CSS, but doesn’t know much about server-side programming languages. He will be
responsible for maintaining the e-commerce website when it is released.

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Details of the network that Tony manages are provided below:

 All staff have laptops running Windows 10.

 The laptops connect to a Windows Server 2012 R2 server for authentication and shared resources.

 A small SQL Server database is used as for recording customer and supplier details and for sales
purposes.

 MYOB is also used by the accounts team to balance the books.

 An intranet is used for company policies and forms.

Steve Perry is the sales manager and controls a small sales team. The sales team handle all sales enquiries,
and work closely with the production team to cost up the clients jobs. He is also in charge of producing the
sales collateral and developing the advertisements used for promotional purposes.

Barry Hart is the owner and CEO of the company and was the person who presented the idea of an e-
commerce website to his team. He wants to get it up and running as quickly as possible, but it needs to be
fully functional and tested before it is released. He has a keen interest in the design aspect of the website.

The Project

Barry really doesn’t have a business plan but he has identified the following critical issues that need to be
factored into the design of the website:

 Competition has been fierce between competitive companies in the last few years. So, the
identifications of what the competition is doing and how they are doing it is very important when
considering the design of the website.

 The expansion plans to further states to try and build a national brand.

 The website design is of critical importance because the company is designed based.

 A large number of payment options should be made available and be easy to use eg., Paypal, Credit
Card etc.,.

 The website should be used as a marketing tool to increase people’s awareness of the brand and to
ensure that the company has a loyal band of customers.

Barry wants a design software tool included in the website that allows customers to upload photos of their
current kitchens that can be altered using the software colours and additional components can be added. He
has found a company called “Bespoke Designs” which produces the software and his contact at that
company is Geoff Daniels who is the lead software designer. There are a number of requirements that must
be integrated into the design of the website to include the software.

Tony has researched third-party payment providers and their products that can be integrated into the website
to handle customer payments. He has selected what he thinks is the best product which is called “Speedy
Transactions”. This software is produced and managed by Easy Payments which is an Australian based
company. His contact at the company is Hugh Hansen, the lead software designer.

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 Assessment Task 2.1 – Identify Information Gathering Techniques

Based on the scenario and using a word processor:

1. Prepare an interview agenda that includes:

iii. The date, time and location of when the interview will take place.
x. The stakeholders that should attend.
xi. A brief introduction of what the interview is going to cover.
xii. A list of 5 questions that can be used to kick off discussion at the interview to gather
requirements information.
xiii. A closing statement to close the interview off.

Meeting
Agenda.docx

2. Create questionnaire that the stakeholders can fill out. It should include at least 10 questions that
contain a mixture of ranking type questions and feedback type questions.

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 Assessment Task 2.2 – Review, analysis and document

Based on the scenario and using a word processor:

1. Develop a Business Requirements Document (BRD) that contains:

iv. An overview of the development project

xiv. A list of the stakeholders who are involved in or affected by the development
xv. The scope of the project.
xvi. The system components that will make up the system
xvii. At least 5 functional requirements
xviii. At least 2 non-functional requirements

Included with your WIN Learning is a BRD-Template that you can fill out with the requirement to finish this
part of the assessment.

BRD-Template.docx

Specifications

What you have to submit/upload;

1. Agenda (included in this assessment)

2. Feedback for Stakeholders
3. BRD (Business Requirement Document - included in this assessment)

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