Curriculum Vitae

SABIR ALI
E-mail : sabir2ali@gmail.com
Contact no: +91-9987018586, 08859480518

CAREER OBJECTIVE:
With cultivated sense of quality and performance management, searching for the position of an After
Sales Manager in a automobile industry, where I can prove my potential at handling after sales
services and creation of loyal customer base to contribute towards sustainable development of
organization in the long run.

EDUCATIONAL QUALIFICATION:
EXAMINATION COLLEGE/SCHOOL UNIVERSITY/BOARD YEAR MARKS

MBA- Business Narsee Monjee Institute NMIMS- Distance (Pursuing-

Management of management & Studies Learning 2017-19)

B.Tech. (ME) Anand Engineering Uttar Pradesh Technical 2015 75.86%

College, Agra University

Intermediate(12th) Radha ballabh Inter UP BOARD 2011 79.6%

College, Agra
High school(10th) Vibhav H.S. School, UP BOARD 2009 68.16%
Agra

PROFESSIONAL QUALIFICATION:
 Certified Training in Designing AUTOCAD 2013, Creo 2.0, Lean Six Sigma (Yellow belt),
CNC Milling, Leadership Psychology and GD&T.

PROFESSIONAL EXPERIENCE:
1) Volvo Eicher Commercial Vehicle Ltd. as a Channel Service Manager (LMD & Bus-
Aftermarket) from 03-July-2017 to Onwards-
 Mapping customer care process and network & working for developing cost effective customer
support function.
 Developed & establishing a system for best after sales support coordination and also responsible
to implement EOR for dealership.
 Organized and monitored the performance of support operations and project installation services.
 Understanding of prevalent soft offers and bringing more Value for customers.
 Prepared support budgets and projections.
 Responsible for liaising with project team.
 Responsible to develop parts business management process inline to business strategy.
 Liable to establish systems and processes for smooth after sales operation.

2) International Tractors Limited (SONALIKA Tractors) as a Territory Manager-After Sales

(Customer Care-Service), from 22-Jun-2015 to 01-Jul-2017.
 Effectively prioritized and organized workloads in a constantly changing environment to meet
daily, weekly & monthly schedules.
 Created & presented an excellent image of the company and its after sales services to
customers, and coordinated & communicated well with dealers and management at all levels.
 Track record of providing high quality customer-focused service using in-depth knowledge of
products and processes resulting in enhanced customer retention .
 Customer Satisfaction, Ensuring timely delivery as per prescribed processes by ensuring
availability of parts, trained manpower and with proper estimation of cost and time frame.
 Assisting the dealers in conducting the service campaigns. Customer meets as per the
requirement and potential in the territory.
 Ensuring new product readiness at the dealership through training, parts & tools availability
and technology up gradation.
 Continuous monitoring of the performance of new products to provide feedback to the
manufacturing team.
 Ensuring pre-delivery service is undertaken by dealership to limit warranty costs.
 Audit the service processes to ensure compliance.
 Adoption and implementation of new technologies to facilitate faster turn around and good
customer experience.
 Continuous monitoring of customer satisfaction through post service feedback and taking
necessary actions.

TRAINING:
4 Weeks Summer Training at Aerial Delivery Research & Development Establishment, Agra
in 2014
 Training contained the Design mechanism of Hydraulic Shock Absorber.
 In this training we have designed several techniques and equation for deciding several processes
to improve shocks impact in any vehicle.
 Also attended trainings at Benara Udyog Ltd, Agra (About Mfg. of Bearings) and Prakash
diesel Ltd, Agra (About Mfg. of Generators)

FINAL YEAR PROJECT:

“Design & development of lock-pin arrangement of P-16 Heavy drop system”
Review- Designed several pattern to overcome failure in lock-pin arrangement of P-16 HDS and
also several theories are used for inspection, design is totally based on designing in software’s as
AutoCAD, Creo 2.0 & analysis has done by ANSYS software.

ACHIEVEMENTS:
 Member of INDIAN SOCIETY FOR TECHNICAL EDUCATION (ISTE)
 Have got Certificate of Excellence by NATIONAL INFORMATICS CENTRE
 Participated in AerotriX Super Challenge organized by AerotriX ASSOCIATION WITH
 CONSCIENTIA’14, IIST TRIVENDRUM.

EXTRA CURRICULAR ACTIVITIES:

 Have secured Second prize in presentation by DEPARTMENT OF TRAINING AND
DEVELOPMENT.
 Participated in college level events such as TECHCRAZE-2K13, TECHTRIX, SAMIKSHA,
TECHNATIUM (MODEL PRESENTATION), PRAGYAN’12, CEREBRUM 2K13,
INNOVATION DAY.
 MEMBER OF TECHNICAL & CAMPAIGINING COMMITTEE IN CEREBRUM
2K14(College fest).
 Participated in school level activities such as NATIONAL SERVICE SCHEME (NSS), ESSAY
WRITING, BHARTYA SANSKRITI GYAN PARIKSHA, BHARAT KO JAANO, KABIR
PEACE MISSION, and BHARAT VIKAS PARISHAD SANSKRITI & SAMARPIT,
QUEEN’S BATON RELAY 2010 ROAD PROGRAM.

KEY SKILLS:
 Strong communication and interpersonal abilities to lead a team.
 Market oriented understanding and abilities to offer result based performances.
 Expertise in strategic and tactical level management.
 Customer relationship management with highly developed technical performance.
 Administration and time management skills to accomplish the target based jobs.

PERSONAL PROFILE:
Name : Sabir Ali
Father’s Name : Late Hasim Ali
Mother’s Name : Zareena
Nationality : Indian
Date of Birth : 25-Mar-1993
Address : 17/523 New Abadi Rajnagar Lohamandi, Agra
Hobbies : Listening music, collecting sports data (Specific), playing online games
Languages Known : English, Hindi

DECLARATION:
I hereby corroborate that the above written information is accurate & true to the best of my
knowledge.

(SABIR ALI)