Yashpal
E-Mail yashgalley58@gmail.com
Phone No.: +91 7086087575
Targeting Customer Satisfaction through an challenging assignments
CORE COMPETENCIES
Internal Auditor ISO
Quality Assurance & Control
Channel Development
Spare Business Planning
Customer Satisfaction Index
SLA Improvement
Analysis competence through PFMEA ,
7 QC Tool , QC Story , SPC, Six Sigma
Project
SOP, WI, Technical Bulletin
Technical Handholding on PLC
Production Planning & Control
Manufacturing Operations
Material Planning & Inspection
Value Stream Engineering
Statutory Approvals & Clearances
Budgeting & Cost Optimization
Team Building & Leadership
ACADEMIC DETAILS
 B. Tech in Mechanical Engineering
from YCOE Campus of Punjabi
University Patiala. Bathinda.
Punjabin 2012 with 7.37 CGPA
 Diploma in Mechanical Engineering
from JCD Polytechnic Sirsa.
Haryanan, (AICTE) in 2009 with
74.57 %
ORGANISATIONAL EXPERIENCE
Since May’16 with Mahindra & Mahindra Ltd. (Mahindra Powerol) as Territory Manager-Retail Service
Key Result Areas:
 Channel Development
 GOEM/SERVICE DEALER handling with respect to customer complaint/spare availability & skill upgradation of
Service engineers.
 Corporate Customer handling in field by excecution of I & C jobs and schedule maintenance adherence.
PROFILE SUMMARY
 Mechanical Engineer with nearly 5.5 years of total experience in Retail
Service ,Quality Control & Assurance of Manufacturing & Assembly
and DG set industry with focus on First time right product & process
implementation and optimal utilisation of resources
 After sales service Channel development and handholding of Dealer
for profitability.
 CSI , SLA Improvement.
 Field Complaint analysis & rectification in new products.
 Expertise in handling the Complete Dg process from raw material
inspection to field including customer care after sales service support
with resource utilization, maintenance with demonstrated excellence in
spearheading engineering activities
 Excellent relationship management, analytical and negotiation skills with
deftness in swiftly ramping up production operations in coordination with
sales and marketing teams
 Comprehensive exposure in Product quality control & improvement
through an systematic approchs like as 7 QC tool , Six Sigma
Projects , Risk Analysis, PFMEA & in product development new Dg
endurance testing and validation from requirement analysis to
prototype development, cost benefit analysis, solution architecting &
project execution methodologies using tools, skilled in managing clients
& delivering innovative solutions for client’s business problems
processes
 Fair understanding of Quality Control/Assurance Plan making for new
manufacturing processes with in limited resources & also customer
support mechanisum. Technical knowledge about complete Dg set
inclusing Engine , Alt. & Control parts such controllers as DEEP SEA ,
PROCOM, SEDEMAC, PCC controllers , digital mechanical concepts,
technological advancements, regulations & statutory compliances
 Resourceful in quality inspection of the product with implementation
of TQM techniques such as Kaizen, 5S, Poka-Yoke & 7 QC tools
 Skilled in supervising the service engineers by providing technical
inputs.
 Functional expertise in quality for managing production operations with
key focus on top & bottom line profitability
 Possess effective communication, analytical and problem-solving
skills to work in multi-cultural environment in developing procedures
and service standards for commercial excellence
  Customer Complaint Handling in terms of technical problem through channels.
 Work for CSI (Customer Satisfaction Index)
 Work for SLA maintaining. (Service Level Agreement) & drag the SLA situation under limits.
 Free Service & Preventive Maintenance Adherence
 Installation & Commissioning Adherence.
 Validation of product like as DFSS & ORC’s.
 Validation of root cause & action against the field issues & incorporation in product.
 Providing spares to the service dealers.
 Training to service dealers for effective preventive checks periodically.
 MIS/PORTAL
 Work on Service Portal for claims & settlements / approvals.
 Help in customer care bulletin generation & information from field to HO through channel.
 Warranty terms & policy settlement with vendors.
 Site Visits for product assessment & customer inputs.
 Responsible for Early hour Complaint & CVL’s.
 Standard Mechanism preparation for complaint resolution.
 Trainings to Service engineers (on site , GOEM implant )
 Engine related problem resolution on site with service engineers.
 Work out with DEEP SEA / SEDEMAC / PROCOM Controllers.
 Preparation of Safety concentration while having a service in field. Analysis of service person safety w. r. t. DG set
servicing in field.
 Planning day-to-day strategies, budgets, schedules.
 Implementing TQM Techniques such as Kaizen, 5S, Poka-Yoke & 7 QC tools for ensuring reliable operations of the
Channel partners.
 Imparting training to the new Service engineers about the technology methods & concepts; providing engineering
support for failure analysis and establishing maintenance procedures.
 Generating reports on operational costs, profit and loss, and other overheads of Dealer
 Designing & developing acoustic enclosure along with testing & validation

JUN’15 –APR’16 with Jakson Ltd., as Senior Team Member – A & M Quality & Projects
Key Result Areas:
 Statistical quality assurance tools and technique implementation to control the manufacturing process like as; Shearing,
Bending & fabrication.
 In process quality control of Acoustic Enclosure/Control panel Fabrication such as on Shearing / Bending / Punching
operation.
 Process FMEA Construction/Analysis of RPN & prominent action against the same.
 In process quality control of ISMC Base frame & Fuel tank Fabrication.
 In process Data Gathering & monthly report submission with effective analysis of problem to which need to encounter
first.
 Case study against customer complaints related to the Fabrication.
 QC tool implementation at various stage defect data.
 MIS
 Fuel tank leakage testing under controlled air pressure with SOP.
 Operational knowledge of Punching , Bending & shearing m/c’s (TRUMPF)
 Dye Penetration (DP) Test.
 Weld Fillet/Throat inspection.
 Operational knowledge of MIG, ARC welding machine.
 Liquid painting quality check for Base frame & Fuel Tank.
 Worked as team member and managed new manufacturing unit and design & development of acoustic enclosures

Aug’12-Jun’15 with Perfect Generator Technologies Pvt. Ltd. As Assitant Manager-Quality Control (M&A)
Key Result Areas:
 INTERNAL AUDITOR (IMS) Integrated Management System certified from SGS.
 Updated with ISO 9001 :2015 (New revised Edison)
 Integration of Risk Management
 Conducting Surveillance Audits periodically.
 Document controls.
 Policy deployment.
 Nonconformance NC and CAR actions.
 Conduct MRM management review meeting periodically.
 Lead Auditee during Business Excellence & third party Audits.

 Daily Works Management & MIS.

 SOP/WI construction & monitoring its adherence.
  CTQ identification related to product.
 QAP quality assurance plan.
 CP Control Plan
 PF Process Flow
 PDCA
 SPC Construction & Monitoring at Critical processes.
 QC Story application on chronic problem.
 7 QC tool
 Preparation of new quality Standard & control.
 Incoming inspection of material.
 Supplier Quality Control.
 RPH repair per hundred gathering monitoring on monthly basis.
 DG set assembly quality check & control.
 Control Panel assembly quality check & control.
 Canopy Fabrication shop quality check & control.
 Handling Customer Complaints (Early Hour Complaint/CVL complaints)
 CAPA Analysis with 7 QC Tools on quality issues, which carried out from incoming inspection & in house process
control, customer complaints, IQS (Initial Quality Study) demerits.
 Also find out root cause & top contributors in rework, rejection & then make effective CAPA analysis on them for
overcoming the repetition of same issues.
 Generation of bulletins for changes/modification/new development related to product.
 Control on testing, DG testing parameters.
 New product development testing & validations.
 Product validation (Temp. trails/noise trials etc. technical work control)
 Project handling.
 Technical Support to customer.
 Customization of product against tender.
 Auditee in product inspection audit of corporate customer/govt. dept.
 Cost reduction program handling.

TRAININGS
ESCORT Agri Machinery Group, Faridabad. Haryana
 4 Week training in manufacturing of FARMTRAC Tractor of Escort unit.
 Studied the various processes used in manufacturing of Tractor.
MAHINDRA Service center at Gulzar Motors.
 4Week training in maintenance of MAHINDRA Tractor of Engine unit.
SUZUKI Powertrain India Limited, Manesar. Gurgaon
 4 Months industrial training in SPIL.

PROJECT DONE
 Business Excellence Mahindra Yellow Belt F18 for SLA Improvement. (pursuing)
 Retro fitment of new controller SEDEMAC in place of Procom in field and training to Service engineers.
 Technical feeback to Product development for 5 kva new launch.
 Case Study for Diesel tank air locking problem & actions done.(Customer Complaint)
 Time & Motion Study project done for reducing the Non value added activity from stuffing process & made effective
cycle time for production.
 Business Excellence Mahindra Yellow Belt F15 for Quality Improvement, Reduction in Repair Per hundred for
Supplier quality.
 Business Excellence Mahindra Yellow Belt F14 for Quality Improvement, Reduction in Foam Pasting improper.
 Development of 125/160/200 KVA CPCB-II DG set, Complete Testing & Validation.
 CRE projects on AVM Pad/Battery Charger/Canopy Compacted/Power cable etc.
 I have completed my training under Quality control dept. in the Casting plant of the SPIL. MY Project was CRE
Project :-To reduce the cost of the component by saving it from cutting (inspection process) or destructive testing,
with the help implementation of the Non Destructive Testing. And from implement this project company got cost
saving of 10-13 lacks per annum.

COMPUTOR PROFICIENCY
 MS Office & Mahindra Powerol Suvidha Portal
 Internet Applications
 Operating Systems: Windows 8 / 10

PERSONAL DETAILS
Date of Birth: 24th April 1991
Languages Known: Hindi, English & Punjabi
Address: H.No.13/123/2, M C Colony, Sirsa. Haryana (125055)
I hereby declare that the information given above is true to the best of my knowledge. DATE:- 01 st July 2018
(YASHPAL)