Nitin Vishwakarma

vishwakarma980@gmail.com
Permanent Address
49, Diamond Colony, Dharnaka
Mhow, Distt-Indore (M.P.)
Pin Code: 453441
Ph. No. +91-98062-39355

Carrier Objective
Seeking a challenging position in an esteemed organization. Where I can improve my knowledge and be a part
of the team that dynamically work for the growth and development of organization.

Qualification
 B.E. (Mechanical Engineering 68.6 % ) from Truba Collage of Engineering and Technology, Indore.
 Intermediate (PCM 66%) from Govt. Boys higher secondary school, Mhow.
 High School (73%) from Shri Vaishnav Bal Mandir High School, Mhow.

Working Experience (4 years)

 Working with Ashok Leyland Ltd. from October 2016.
Designation: Field Service Engineer
Department: Service (Technical Support & Service Marketing)
Reporting Person: Area Service Manager
Current Location: Gurugram/NCR (HR)

 Worked with VE Commercial Vehicle Ltd. from Sept 2014 to October 2016.
Designation: Field Service Expert
Department: Product Design & Development (Product Support)
Reporting Person: Deputy Manager
Location: Jaipur (Rajasthan)

 Responsibility & Activity

Ø Technical Activity
· Performing complex technical operations which involved planning and selecting appropriate
equipment’s, services and techniques to achieve desired results in an economical manner.
· Meeting with the customer regularly to ensure & maintain satisfaction of the customer
· Customer complaints and resolution
· BSIV performance establishment, BSIV technology awareness to customer, campaigns.
· Champion Safety, provide visible leadership and create a zero incident culture.
· To ensure quality service is provided to the customer
· Monitoring of customer satisfaction level by getting post service feedback
· Customer Driver Training for familiarization with product
· Awareness and training to customer for both BS-4 (SCR & EGR) vehicles.
· Competition vehicle Trials customer end & getting acknowledgment letter of
satisfaction from customer.
Ø Dealership Activity
· Skill mapping and training to dealer manpower
· To conduct audits on schedule basis to point out the Gaps & fulfil them.
· Safety promotional activities to increase awareness on road safety
· Perform emergency maintenance and attend field breakdown vehicle.
· Official visit at various authorized Dealerships in NCR Region and scheduled many programs
like Mechanic Training, Tools Audit and Tools Availability etc.

Ø Field Product Monitoring

· Product failure analysis investigation report to HO.
· Coordination with service team in HO for new Design parts & software installation in
field vehicle at customer end.
 · Conduct new product training to dealer mechanic and customer driver.
· Competition product survey.
· Monitoring product performance as compared to competition product performance.
· Providing support and solution to designer & marketing team for new project & field
related concerns.
Ø Service marketing activities
· To organize Free service campaigns
· Annual maintenance contract business
· Recon business
· Responsible for the Preventive service, installation & maintenance activities.
· Assist in the implementation of Best Practice - Report related repair costs & man hours,
both internal and external.
· BSIV vehicle performance tracking, Schedule services maintenance, back to back fuel trails and
calculate route operating cost.

 Professional Achievements
· Satisfaction letter provided by Mr. Balbeer Ji owner of New Jai Shankar Tpt. Co. for 2nos.
PRO6031 for vehicle performance resolved.
· Eicher 40.40 in Udaipur`s customer Mr. Babu Lal Ji and resolved the issue and got Satisfaction
Letter for it.

Internship/Training
 CNG bus training at DTI Burari, Delhi.
 BSIV (EGR & SCR) training at Ashok Leyland Plant, Alwar.
 Eton gear box, ZF gear box, H-6 engine training at DTI Burari Delhi.
 Major Industrial Training: 1) Gatiman Auto Pvt. Ltd. Pithampur (July2013)
2) AVTEC, Pithampur (July 2013)
 Minor Industrial Training: Diesel Shade Western Railway, Mhow (August 2012)
 Industrial Visit: Mahindra Two Wheelers, Cold Storage (Cooling process Of cold storage), Mahle Pvt.
Ltd.(Casting and Forging process).

IT Credentials
 Industrial Engineering Software: SAP DBM, DMS
 Software Packages: MS-Office (Word, Excel, and PowerPoint)

Academic Projects/Courses/Seminars
 Major Project (B.E.): Fabrication of Solar Refrigeration System (Produce Refrigeration effect with help
of Ethanol and Charcoal).
 Minor Project (B.E.): Design of Solar Refrigeration System (Produce Refrigeration effect with help of
Ethanol and Charcoal).
 Electromechanical JUNK YARD 2012.
 Participated in car manufacturing for BAJA SAE INDIA race (2010 to 2014).

Positions of Responsibilities
 Inter college Sports Coordinator.
 Volunteer BAJA SAE INDIA (2012-2013).
 Volunteer in College level Cultural Programmes.

Co-Curricular Activities
 Basic Computer Application 2007.
 PGDCA 2008.
 Participated in BHARTIYA SANSKRATI GYAN PARIKSHA-2008.
 Secured 3rd position in AKHIL BHARTIYA GYAN PARIKSHA -2010.
 Member of Indian society of Heating, Refrigerating and Air-Conditioning Engineers (ISHRAE).
 Personality Traits
 Quick Learner.
 Punctual for work and team.
 Eager to learn latest technologies.
 Leadership qualities and motivating forces to the team.
 Ability to mould oneself according to the needs of the organization.
 Excellent Industrial exposure with a good practical knowledge of working conditions in an industry.

Area of Interests
 Automobile Industry
 Travelling, Reading Novels
 Active in Social Media Network
 Singing and listening songs

Personal Details
 Date of Birth: 2nd December 1993
 Father’s Name: Mr. Gulab Chandra Vishwakarma
 Mother’s Name: Mrs. Rani Vishwakarma
 Gender: Male
 Marital Status : Single
 Nationality: Indian
 Language Known: English, Hindi

Declaration
I hereby certify that all the information provided here is correct to the best of my knowledge. I will make it my
earnest to discharge completely and carefully the duties you may be pleased to interest with me.

Date:

Place: 

NITIN VISHWAKARMA