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Helge F.R. Nuhn Andreas Wald , (2016),"Antecedents of team turnover intentions in temporary
organizations", International Journal of Managing Projects in Business, Vol. 9 Iss 1 pp. 194 - 213
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IJMPB
9,1
Antecedents of team
turnover intentions in
temporary organizations
194
Development of a research model
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Abstract
Purpose – The purpose of this paper is to shed light on the antecedents of team turnover intentions
in temporary organizations such as projects, programs, or temporary teams.
Design/methodology/approach – The authors systematically combine the findings from the
literature on the antecedents of turnover intentions in permanent organizations (PO) with
the characteristics of temporary organizations (TO) and develop a research model comprising
personal factors, job-related factors, and organization-related factors.
Findings – A research model consisting of testable propositions that the authors derived from both
specificities of TO and the antecedents of turnover intentions in PO.
Originality/value – The authors contribute to literature by identifying potential antecedents of
turnover intentions that are specific to TOs and those that also exist in POs but are adapted to
a temporary context. The research model allows future empirical research on turnover in TO to be
conducted in a systematic way and supports the development of theory.
Keywords Turnover, Project, Team, Turnover intentions, Permanent organization,
Temporary organization
Paper type Conceptual paper
1. Introduction
Temporary organizations (TO) such as projects, programs, or task forces are a
widely employed working mode within permanent organizations (PO) (Bakker,
2010). Although in practice the distinction between a TO and a PO is not always
clear-cut (Hanisch and Wald, 2014), the literature on TOs has carved out several
specificities which differentiate this organizational form from POs and require
further analysis in research (Bakker, 2010). One of these yet unconsidered
specificities lies within the quitting/staying behavior of employees that work within
these TOs. Similar to employees holding positions within POs, employees working
for a TO may develop the wish to work in another TO but to remain with the same
company nevertheless. Analyzing such employee behavior is important, because
turnover has detrimental effects: research on turnover in project teams found that
project turnover can negatively affect the motivation of project team members,
reduce project performance and prevent the project objectives from being met
(Parker and Skitmore, 2005; Hall et al., 2008; Scott-Young and Samson, 2008).
International Journal of Managing
Projects in Business For instance, members of a TO bear important knowledge, which is lost when they
Vol. 9 No. 1, 2016
pp. 194-213
prematurely leave the team (Lindner and Wald, 2011). It is therefore important to
© Emerald Group Publishing Limited
1753-8378
understand how turnover intentions in TO develop, in order to distinguish them
DOI 10.1108/IJMPB-10-2014-0067 from regular turnover intentions.
The aim of this paper is to develop a comprehensive research model that comprises Antecedents
different factors which influence turnover intentions in temporary organizations of team TITO
(TITO). We first elaborate on the characteristics of the TO before we review different
antecedents of turnover intentions revealed by empirical research that was conducted
in a PO context. Finally, we present a research model whose propositions are informed
by systematic combination of these two dimensions. The research model will allow
future empirical research on TITO to be conducted in a systematic way and support the 195
development of theory.
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2. Temporary Organizations
Goodman and Goodman (1976) define the TO as “A set of diversely skilled people,
working together on a complex task over a limited time period […].” More recently,
this definition has been refined by research that tried to carve out the characteristics
that distinguish TOs from POs (Lundin and Söderholm, 1995; Hobday, 2000; Mathieu
et al., 2008; Janowicz-Panjaitan et al., 2009; Bakker, 2010; Hanisch and Wald, 2014).
We build on this work and consider four main characteristics of TOs: team, task,
time, and context.
2.1 Time
Temporariness constitutes the most important characteristic of TOs. Literature
seems to widely agree on three main aspects of temporariness: first, the end may be
pre-determined (Turner and Müller, 2003); second, the organization is only in
existence for a relatively short time; and third, there is a collective awareness of the
impending termination ( Janowicz-Panjaitan et al., 2009). TOs are usually part of a
permanent surrounding organization (Bakker, 2010), which often implies that
members are part-time members only. It may thus be of importance how an
employee’s working time is divided between (potentially multiple) TOs and the PO.
Although temporariness is at the core of TOs, it yet remains an under-researched
aspect of TOs ( Janowicz-Panjaitan et al., 2009).
2.2 Team
Team aspects include team size, diversity, cohesion, personality, and other aspects like
leadership or team-member interactions (Bakker, 2010). TO teams are usually highly
skilled and display high degrees of heterogeneity and interdisciplinarity (Zwikael and
Unger-Aviram, 2010; Mello and Ruckes, 2006). TO teams may change their composition
over time (Kozlowski and Bell, 2003; Bakker, 2010) and, as opposed to teams in POs,
disperse upon termination of the TO (Chen et al., 2004).
2.3 Task
Tasks in a TO are usually new, unique, or complex (Bechky, 2006; Goodman and
Goodman, 1976). This causes higher degrees of uncertainty and risk (Atkinson et al., 2006;
Brockhoff, 2006). TOs are often employed to bring about change and therefore rely
less on standardized processes and routines than POs (Amabile et al., 1994; Hanisch
and Wald, 2014).
2.4 Context
Bakker (2010) adds context to the characteristics of the TO. He introduces this
perspective to suggest how POs can make use of TOs. From the point of view of the PO,
TO membership of employees may appear like a temporary part-time assignment.
IJMPB However, we consider how TOs relate to their context: as the context comprises usually
9,1 one or more companies, the context category should rather consider how TOs integrate
into their surrounding PO(s). To this end, the context of a TO is a set of rules and
boundaries (Hobday, 2000).
Yang et al. (2012) found a mismatch in perceptions about career opportunities and
career reality to be another important driver for turnover intentions which applies to all
employees in an organization. A company where such a mismatch prevails is very
likely to experience high-turnover rates. High-turnover rates may also increase
turnover intentions of employees who are currently still continuing in position.
Collective turnover is a phenomenon which only recently experienced increased
attention (Hancock et al., 2013; Hausknecht and Trevor, 2011). It focusses on a macro
level and studies which factors are causing turnover rates to rise. For TOs, the question
whether actual turnover rates affect the development of future turnover intentions
could be of interest.
All the effects mentioned above occur in a social system. Consequently, their
demographic properties are worth considering. Wiersema and Bird (1993) found that a
top management team’s demographic heterogeneity increases turnover from the team.
This finding can also be relevant for TOs, as they usually bring together very different
kinds of people (Bakker, 2010).
Harrison et al. (2003) suggest that familiarity of team members in a group helps the
group to produce a higher quality of work compared to other teams. This also affects
group-efficacy (Baker, 2001), which is the notion of collective ability to achieve in a
given task. This is obviously a problem for TOs, which usually comprise members that
are unfamiliar to each other (Bakker, 2010). As lengthier lifetimes help the development
of such familiarity within a TO (Kozlowski and Bell, 2003), we also assume members’
turnover intentions to decrease over time:
P6a. High degrees of familiarity within the TO decrease TITO.
P6b. As the age of a TO increases, its members’ TITO decreases.
4.7 Job factors and task aspects
Although research on the effects of task complexity on turnover intentions showed
mixed results, high degrees of complexity can reduce turnover intentions (Rosse,
1987). Because of the fact that TOs commonly work on complex tasks and experts
from different backgrounds are assigned to project teams for resolving complex
problems, task complexity in a TO can be assumed to increase the motivation of the
team members. Nevertheless, complexity may become a problem when there is only
limited time left to deal with it. We therefore expect complexity to decrease TITO also
for TOs, but we expect this effect to decrease as the time of termination arrives
(Bakker, 2010). Even more general, we already expect a short lifetime of a TO to have
such an effect:
P7a. Task complexity in TOs decreases TITO.
P7b. A short remaining lifetime moderates the effect of complexity on TITO.
P7c. A short lifetime of a TO moderates the effect of complexity on TITO.
To draw on from this, Man and Lam (2003) state that increased job complexity in the
presence of autonomy has been shown to cause higher levels of cohesion in groups.
A higher cohesion is apt to decrease individual turnover intentions (Mamman et al., 2012).
But also, autonomy needs to be present (Galletta et al., 2011) in order to be able to cope with
complexity under time pressure. As TOs grow in age, they seem to allow for more
autonomous behavior (Rekonen et al., 2013), thus decreasing TITO tendencies even further:
P7d. The effect of task complexity on TITO is moderated by autonomy.
P7e. The effect of autonomy on the relation between task complexity and TITO is
moderated by the lifetime of a TO.
4.8 Job factors and context aspects
Of all job-related antecedents of TI, compensation is probably the one most influenced
by contextual aspects of the TO. Usually, payment is administered by the PO and not
by the TO. Compensation problems arise when compensation is not bound to attaining Antecedents
TO goals, but is completely dependent on the working arrangements within the of team TITO
permanent surrounding organization (Dickinson, 2001). If increased overtime, need for
flexibility, and more exhausting working environments cannot be met by adequate
flexibility in compensation, TITO will arise (Ali, 2008; Seiler et al., 2012):
P8. The tighter payment is coupled to the performance within the TO, the more will
it reduce TITO. 201
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Companies will usually employ TOs in order to induce change within the company
itself (Lundin and Söderholm, 1995). Thus, TOs are not only influenced by the
surrounding organization, but also influence it themselves. Such change-related
endeavors are dependent on a high number of stakeholders – this in turn increases
complexity and uncertainty considerably, as these stakeholders may at times have
“clashing agendas” (Zaccaro et al., 2002). While the TO operates, members may
encounter resistance within the PO, even while receiving support by their direct
supervisor (i.e. the internal sponsor of the change project; Cho et al., 2009). While the
lack of organizational support itself may already cause turnover intentions
(Maertz et al., 2007), the additional inter-role conflict adds to the situation in a
negative sense (Hang-yue et al., 2005). Yet in addition, TO members who experience
such resistance may also feel to have lower chances of internal career advancement.
Impaired career opportunities cause turnover intentions (Yang et al., 2012),
but TO members can avoid such negative consequences by removing themselves
from the TO. Therefore, TOs with tasks that are likely to create conflicts within the
surrounding organization are more likely to cause TITO:
P12. Organizational support for the goal of the TO decreases TITO.
importance of TOs, we considered its characteristics and related them to the antecedents
of turnover intentions.
5.1 Theoretical contributions
We derived propositions on how the characteristics of TOs may influence turnover
intentions. Figure 1 integrates these propositions in a research model and shows the
postulated main effects along with moderating effects.
The developed propositions all base on the assumption that TOs specificities can
be captured in the dimensions “team,” “task,” “time,” and “context.” We paid special
attention to the effect of temporariness on turnover intentions in TOs (Janowicz-
Panjaitan et al., 2009). Therefore, a short duration and an impending ending of a TO
have received particular attention in our model. Whenever possible we have considered
a short perceived lifetime and an impending ending as two special properties, next
to temporariness.
Within the category of personal factors we identified several aspects whose nature is
in general positive, like trust, belief, commitment, and motivation. These factors will lead
autonomy+lifetime
Factors
Organizations
–9b
Transformational leadership –9a
–10b +9c
+10a
Related Factors
–11a –13b
Leader acceptance
–12
Figure 1.
Organizational support for TO Antecedents of
+13a
Simultaneous TO membership turnover intentions
change in
+14
leadership style
in TOs
PO work time proportion
IJMPB to decreased TITO as they would lead to TI in POs as well (Stanley et al., 2013; Roberson
9,1 and Williamson, 2012). Nevertheless, the importance of time is further reflected by
several propositions which take into consideration the future development of the TO.
In addition to that, commitment seems to be a major topic that deserves attention in
TO research. The time component is of special importance when TOs and POs compete
for commitment, identification, and citizenship behavior. Our research model may thus
204 help to explain the multitude of outcomes that may arise from conflicts regarding
multiple simultaneous TO memberships or simultaneous TO and PO membership.
For job-related factors, we assume permanent overtime and high dynamics to be
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primary drivers of TITO. Nevertheless, contingent factors may make up for dissatisfactory
job setting, for example, a nice team to work with as well as acknowledgment on sides of
the company.
Most of the organizational factors bear a potential for increasing TITO. Although they
influence how much an employee is prone to leave or stay, they were hardly considered in
the literature. Neither are we aware of best practices that help to cope with problems
like status inversion, high workloads, and overtime work. These subjects should
be tackled first, before turning to more complex topics like collective turnover from TOs.
(Oh et al., 2004; Smith and Harrington, 1994).
More recent research on TOs pointed out that the distinction between TO and PO can
be sometimes overdrawn and that POs can also feature characteristics of TOs and vice
versa. TOs and POs represent opposite poles along a continuum and organizations can be
located closer to the ideal type of a TO or a PO (Hanisch and Wald, 2014). This is reflected
by the recent discussion in organization theory on concepts like fluid organizations
(Schreyoegg and Sydow, 2010), and ambidextrous organizations (Raisch et al., 2009) which
refers to the fact that PO increasingly adopt temporary elements. Contrariwise, it can be
assumed that the longer the TO lasts, the more will it resemble a PO and function
accordingly. For example, concerning personal turnover factors, job satisfaction, and task
satisfaction may be different for short-living TOs, but nearly identical for long-living ones.
Further, we have to expand the meaning of the time aspect of teams acting as a TO.
As TOs are usually embedded in POs, it may be of importance to what percentage of time
a member works solely for the TO and not for the PO.
Although we elaborated on the temporariness and the (short) remaining lifetime of
TOs as important moderators of the antecedents of TITO, we did not make any
assumption on the relative importance of the different categories and of the different
antecedents itself. Therefore, our model seems to exhibit a rather linear logic. However,
we do not believe that all antecedents in our model are equally important but the current
state of research does not allow for a theory-based hypothesizing of potential differences.
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Further reading
Blau, G. (1985), “The measurement and prediction of career commitment”, Journal of Occupational
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Liu, D., Zhang, S., Wang, L. and Lee, T.W. (2011), “The effects of autonomy and empowerment on Antecedents
employee turnover: test of a multilevel model in teams”, Journal of Applied Psychology,
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of team TITO
Taylor, G.S. and Zimmerer, T.W. (1992), “Voluntary turnover among middle-level managers:
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the EBS Business School of the EBS Universität für Wirtschaft und Recht, Germany. His research
is focussed on human factors in temporary organizations.
Andreas Wald is a Professor of Strategy at the School of Business and Law of the University
of Agder, Kristiansand (Norway) and a Adjunct Professor at the EBS Business School of the EBS
Universität für Wirtschaft und Recht, Oestrich-Winkel (Germany). His research areas include
temporary organizations, leadership, organizational networks, and innovation. Professor
Andreas Wald is the corresponding author and can be contacted at: andreas.wald@uia.no
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