INDIAN RENEWABLE ENERGY DEVELOPMENT AGENCY LIMITED

(A Government of India Enterprise)

Corporate Office: 3rd Floor, August Kranti Bhawan, Bhikaji Cama Place, New Delhi-110066
Phone : 011-26717400-34, Fax: 91-11-26717416, Website: www.ireda.in

CITIZEN’S CHARTER
IREDA, in its continued and committed endeavour to provide prompt and quality services
to its valued c lients/ b orrowers, ha s introduced this C itizen’s C harter. T he C itizen’s C harter is
intended to provide information in respect of IREDA’s various activities to clients/borrowers (along
with the re dressal me thods), for the ir b enefit. This Citizen’s Cha rter no t on ly expla ins IREDA’s
commitment and responsi bilities but al so specifies the obligati ons on the par t of c lients/
borrowers for healthy and mutually satisfactory business relationship. It is not a legal document
creating rights and obligation.

1.0 MISSION:

Be a pioneering participant friendly and competitive institution for financing and promoting
self-sustaining investmen t in energy generation f rom re newable s ources, energy efficiency and
environment technologies for sustainable development.

2.0 SERVICES OFFERED:

IREDA’s “Renewable Energy - Energy Efficiency Financing Guidelines” is easily

available and accessib le to the g eneral p ublic and potential clie nts of IR EDA. The guidelines
covers de tails of sc hemes, typ e of projects fin anced unde r differ ent s ectors and terms and
conditions for financing the projects of New and Renewable Sources of Energy.

IREDA r eviews th e fina ncing gu idelines fro m tim e to time to respo nd to th e ch anging
business en vironment an d emerging ne eds of the re newable en ergy sector . The financing
guidelines a re also available at IRED A’s website at h ttp://ireda.in. Th e s ectors elig ible fo r
assistance are as under :

2.1 Sectors eligible for assistance :

o Small Hydro Power

o Medium & L arge H ydro Project above 2 5 MW (in Con sortium/Co-financing with o ther
banks/FIs)
o Wind Energy
o Bio -Energy
o So lar Energy
o Energy Efficiency & Energy Conservation
o B io-fuel/Alternate Fuel
o New & Emerging Technologies
o Developmental Activities/ New Initiatives

2.2 Types of Schemes :

2.2 (A) PROJECT FINANCING

i. Hydro Energy
i) Small Hydro upto 25 MW capacity
ii) Hydro above 25 MW(in consortium / co-financing with other Banks/FIs)
 ii. Wind Energy
Development & setting up of wind farms on ownership/lease basis including offshore
wind farm projects.

iii (a) Biomass Co-Generation & Industrial Co-generation

(a) Small scale co-generation (except sugar industry) upto 7.5 MW installed capacity
(b) Above 7.5 MW installed capacity (Both for Sugar and Non-Sugar Industry)
(Minimum applicable boiler pressure will be 63 Kg/cm2 )

(b) SDF supported Bagassed based Cogeneration Projects

Additional/Bridge Loan Scheme for SDF supported Bagasse based Co-
generation projects

a) N ew/Greenfield Sugar Unit

b) Existing, Profit Making Sugar Company, for last 3 Financial Years.

iv. Biomass Power Generation (Direct combustion mode)

1 MW to 10 MW (Minimum applicable boiler pressure will be 63 Kg/cm2 )

v. Solar PV / Solar Thermal Grid Connected Power Projects

vi. Energy Conservation/Efficiency Projects (including DSM) and Projects
implemented in ESCO mode.

vii. Waste To Energy

I. Recovery of Energy from Industrial Waste
II. Recovery of Energy from Urban and Municipal Wastes
III. Electricity through any technology

viii. Grid Inter-connection Facility for Eligible Utilities for Renewable Energy Power
Evacuation.

ix. Transmission/Distribution facility

(where Borrower uses not less than 50% of its electricity requirement from renewable
energy)

x. Bio Fuel
(a) Ethanol production through Biomass / Sugar juice / Molasses
(b) Bio- Diesel Production

xi. Fuel Cells

(Power applications / Vehicle applications)

2.2 (B) MANUFACTURING OF EQUIPMENT/FACILITIES RELATING TO:

i. Battery Powered Vehicles and Special Batteries for Battery Powered Vehicles/ SPV and
Electric Vehicles
 ii. Energy Conservation/ Efficiency Systems and Equipments
iii. Solar Thermal Systems
iv. Production of SPV Cell, Silicon ingots / Wafer for SPV, SPV modules and systems
v. Wind Energy
vi. Manufacturing of Kits to be used in Engines for using 10% or more ethanol and other bio-
fuel blends

2.2 (C) EQUIPMENT FINANCING:

i. Battery Powered Vehicles and Special Batteries for Battery Powered

Vehicles/SPV and Electric Vehicles
ii. Solar Thermal Systems
Direct
Domestic Users
Institutional users (not claiming 100% depreciation)
Industrial & Commercial users (Claiming 100% depreciation)

Intermediaries

Dom estic
Institutional (not claiming 100% depreciation)
Industrial & Commercial (Claiming 100% depreciation)

iii. Energy Conservation/ Efficiency Systems and equipments (including DSM)

iv. Biomass Fuel Processing Machines
(Only for IREDA funded biomass projects)

v. Bio-mass Gasification
(1000 kWth and above)

2.2 (D) FUNDING SPV UNDER MARKET DEVELOPMENT PROGRAMME

(a) Systems of all categories except Pumping

(i) All applications

(b) Wind – SPV Hybrid System

2.2 (E) MISCELLANEOUS SCHEMES

1. Infrastructure Loan under BDA Scheme

2. Renewable Energy/Energy Efficiency Umbrella Financing Scheme
3. Market Development Assistance (including Export Promotion)
4. Establishment of Energy Centres

a) A1 & A Cities
b) B1 and B2 cities
c) Other cities and District / Block /Taluk / Mandal/Tehsil / Headquarters
5. Electrification of Remote Villages (Projects implemented in ESCO model)
3.0 GENERAL ELIGIBILITY CONDITIONS :

General eli gibility conditions ar e given in t he Fina ncing Gui delines & Norms of IREDA.
Negative list of borrowers is also provided.

4.0 ACCESS TO INFORMATION:

“Financing Guidelines & Norms” of IREDA are available at IREDA Head Office, IREDA
Camp Offices and Business Development Associates located in the various parts of the country.

IREDA’s W ebsite at http://ireda.in contains “Renewable En ergy En ergy Efficiency

Financing Guidelines” a nd informa tion regard ing op erations of the organisation, finan cial
highlights and other important activities.

A “TOUCH SCREEN KIOSK” is plac ed in the visito r’s lou nge of IR EDA H ead Office
which contains detailed information about the business activities of IREDA etc.

5.0 COMMITMENT TOWARDS CLIENTS/ BORROWERS:

IREDA publishes financing g uidelines reviewed fro m time to time to resp ond to th e
changing requirement and emerging needs of the renewable energy sector.

IREDA m akes con tinuous efforts to mo tivate its staff an d inculcate in the m the spir it of
prompt and diligent servicing, aimed at secur ing clients/borrowers satisfact ion. IRED A will act
fairly and reasonably in all dealings with c lients/borrowers and shal l compl y w ith all r elevant
legislation, judicial d ecisions a nd other regulations which ar e a pplicable to IR EDA fro m time to
time.

This c harter not o nly expla ins IRE DA’s commitme nt an d r esponsibilities a long with the
redressal mechanism but als o spec ifies the obligations on the pa rt of clients /borrowers for
maintaining healthy and mutually satisfactory business relationship.

6.0 EXPECTATION FROM THE CLIENTS/ BORROWERS:

i. To furn ish c omplete an d c orrect inf ormation/ do cuments re quired for tak ing de cision b y th e
organization.

ii. To complete the project within time, cost schedule and adhere to conditions as sanctioned by
the organization and timely payment of dues including principal and interest.

iii. Loan Ap plication t o I REDA is to b e sub mitted in prescribed form. T he application for m i s
available free o f co st. Borrower ma y con tact I REDA in case of an y d ifficulty dur ing
submission of Loan Application.

iv. The entrepreneurs may also get in touch with State Level Nodal Agencies of Ministry of New
and Ren ewable Energ y, G overnment of Ind ia. IR EDA’s Busine ss Develo pment Ass ociates
(BDAs) may also be approached for assistance with regard to New and Renewable Source of
Energy (NRSE) Sectors and IREDAs financing details.

v. In order to achieve the mission, as aforesaid, IREDA expects highest standard of ethics from
the clie nts/ borrowers wh ile s ubmitting the p roject fo r the registration, sanction and
disbursement/s in the project. They are further expected to observe the highest standards of
ethics during execution of legal documents.
vi. Clients/borrowers shall not adopt any “corrupt practice” as well as “fraudulent practice”. The
terms set forth are as follows:

a “corrupt pr actice” means the o ffering, giving , receiving or soliciting o f a nything of

value to influence the decision of a public servant during the course of discharge of
lawful functions/ duties; and

b “fraudulent practice” m eans a misrepresentation of fa cts in or der to in fluence a

decision ta ken/to be ta ken by an o fficial in discharge of o fficial d uties and while
dealing with official transactions, so as to grant/derive, an unlawful gain to the party/s
and/or unlawful loss to the company.

7.0 GRIEVANCE REDRESSAL MECHANISM:

In case of any diffic ulty i n transacting bu siness, the c lients/ b orrowers may ap proach
Chairman (Grievance), IREDA. The grie vance shall, as far a s po ssible, b e r esolved to the
satisfaction o f the clie nts/ b orrowers e xpeditiously. Th e add ress o f Cha irman (Grievance) is as
follows:

Sh. A.A. Khatana,

Chief General Manager(PTS) /
Chairman (Grievance Redressal Committee),
IREDA,
3rd Floor, August Kranti Bhawan,
Bhikaji Cama Place, New Delhi-110066
Phone: 011-26717421, Fax: 91-11-26717416

8.0 COMPLAINTS:

The clients/ borrowers can approach the Chief Executive of IREDA and/or Chief Vigilance
Officer and/or Cen tral Vig ilance Commission to register a co mplaint. The addresses ar e as
follows:
Central Vigilance
Sh. Debashish Majumdar Sh. Ajay Aggarwala Commission
Chairman & Managing Director Chief Vigilance Officer Satarkta Bhavan, INA,
IREDA IREDA GPO Complex, Block-A,
3rd Floor, August Kranti Bhawan, 3rd Floor, August Kranti Bhawan, New Delhi –110023
Bhikaji Cama Place, Bhikaji Cama Place, Phone: 24651001-08
New Delhi-110066 New Delhi-110066 E-mail:
Phone: 011-26717414-15 Phone: 011-26717436 vigilance@hub.nic.in
Fax: 91-11-26717416 Fax: 91-11-26717413
E-mail: cmd@ireda.in E-mail: cvo@ireda.in

A Complaint Box has also be en placed at the Main Entry of IREDA office to enable the
clients/borrowers to make a written complaint, if any. In the Website of IREDA a separate column
has been created to make a complaint through e-mail, if any.

9.0 BUSINESS INTEGRITY:

IREDA shall not give o r r eceive, whether d irectly o r indir ectly, b ribes or other im proper
advantages for bu siness or fina ncial gain. No e mployee sh all o ffer, give or re ceive a ny gift or
payment, which is, o r may b e con strued a s be ing, a b ribe. An y demand for, or offer o f, a br ibe
must be rejected immediately and reported to management.
10.0 RIGHT TO INFORMATION ACT, 2005

IREDA has implemented Right to Information Act, 2005 by appointing Central Public Information
Officer ( CPIO) and Centr al Assis tant Pub lic Information Offic er ( CAPIO). Th e con tact de tails of
the officials are given as below :

Central Shri S K Bhargava, Central Astt. Public Shri A B Kiran,

Public General Manager (F & A) Information Officer Senior Manager (Law)
Information IREDA IREDA
Officer Tel. No. 26717425 (O) Tel. No. 26717400-34(O)
95-120-2622546 (R) Mobile No. 9871692911
Mobile No. 9810705376

Appellate Shri S P Reddi,

Authority Director(Finance)
IREDA
Tel. No. 26717417 (O)
95120-2580600 (R)
Mobile No. 9810562646

The public can submit their written request / application for information to th e CPIO and also file
appeal before Appellate Authority.

11.0 COMMUNITY INVOLVEMENT:

IREDA strives to be a trusted corporate citizen and, as an integral part of society, to fulfill
its responsibilities to the societies and communities in which it operates.

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