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Home Student Resources Chapter 11: Capacity planning and control Multiple-choice questions: B
Multiple-choice questions: B
Try the multiple choice questions below to test your knowledge of this chapter. Once you have completed the test,
click on 'Submit Answers for Grading' to get your results.
The server refuses to deal with a customer who is perceived as non-value adding.
The customer becomes frustrated with waiting and leaves the queue, thus refusing the service.
The number of customers in the queue is at a maximum and customers are turned away.
The customer decides not to join the queue because it’s too long.
Average output
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6/9/2020 Multiple-choice questions: B
Efficiency
Demand
Utilisation
If the long-term outlook is poor, but the short-term outlook is good, the operation
should:
Hire staff
Hire and make for inventory, start to recruit
If the long-term outlook is good and the short-term outlook is good, the operation
should:
Hire staff
Make for inventory/adopt short time
If the long-term outlook is normal but the short-term outlook is poor, the operation
should:
Adopt short time/idle time
Make for inventory/adopt short time
Hire staff
Hire and make for inventory, start to recruit
Lay off staff
Overtime/hire temporary workers
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6/9/2020 Multiple-choice questions: B
Encouraging growth in demand during periods of low demand and restraining it during periods of
high demand.
Expanding the operation at periods of high demand in order to yield more sales revenue.
Breakeven point
Master production schedule
Designed capacity
Economic order quantity
Production efficiency
Super Computers Ltd. have 10 staff who spend 40 hours per day making a total of 140
computers. By redesigning their manufacturing process, they increase output to 160
per day. What is the increase in productivity?
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6/9/2020 Multiple-choice questions: B
14.29%
8.26%
10.87%
12.50%
20.0%
Expert Electronics Ltd. have 5 staff who spend 40 hours per day making 150
computers. By redesigning their manufacturing process, they increase output to 160
per day. What is the increase in productivity?
6.66%
4.34%
6.06%
7.77%
5.97%
Answer choices in this exercise appear in a different order each time the page is loaded.
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