A SURVEY REPORT ON

“A Study on Customer Satisfaction Towards ROYAL

ENFIELD Bikes, In Mirzapur”.

SUBMITTED IN PARTIAL FULFILLMENT OF THE

REQUIREMENT FOR THE AWARD OF DEGREE OF
BACHELOR OF BUSINESS ADMINISTRATION
OF
MAHATMA GANDHI KASHI VIDYAPITH,
VARANASI
Under the Supervision of Submitted By

Miss. Simran Shaheen Mohd. Shahrukh Siddiqui

(Faculty, GBAMS, Mirzapur) BBA- 6th semester

Batch- 2017-2020

Roll number- 43618401031

Ghanshyam Binani Academy Of Management Sciences

Binani Chowk Bharuhana, Mirzapur 231001 (U.P.)

(Affiliated to MGKVP Varanasi And Approved by AICTE, College

Code- 436)
 DECLARATION

I hereby declare that this survey report titled “A STUDY ON CUSTOMER

SATISFACTION LEVEL REGARDING AFTER SALES SERVICES OF MAHINDRA

& MAHINDRA AT ARAWAL AUTO SELES MIRZAPUR ” has been submitted by

me for the award of certificate. This is result of original work carried out by me.

This report has not been submitted anywhere else for the award of any other

internship Certificate.

Date : Akbar Ali Khan

 ACKNOWLEDGEMENT

I Sincerely want to thank all the people helped me throughout the procedure of

my survey report. It really has been a learning experience for me.

I would also like to thank Dr. Meeraj Ahamad, my supervisor at GBAMS and

staff for giving me their precious time and for the guidance and he/she directed

me whenever I was in need of it. I am highly obliged for his/her assistance.

I would also like to appreciate the help given by the all faculty of

GBAMS for giving their valuable time sharing their experience with us, with

their valuable practical experience of their working life.

Akbar Ali Khan

Ref: GBAMS/BBA/VI Sem/RP/ Dated:

TO WHOM IT MAY CONCERN

Sub: Certificate of undertaking to Survey Report in semester VI BBA Course as

per University Curriculum (Paper Code: 607)

This is to certify that the following Survey Report has been Undertaken and

completed under my guidance as per University guidelines.

Survey Report Title Consumer Satisfaction towards Hero.

Name of the student Manish Dubey

Father’s Name Subhash Chandra Dubey

Roll No. 43618401030

Course/Semester BBA VIth Semester

Sign & Name of Supervisor Dr. Zeeshan Amir

Director