Problem 1:

Construct Pareto diagram using the following data as a part of the analysis related to
external failure costs for a wireless telephone manufacturer:

Type of Cost Dollars in (Thousands)

Customer complaints 20
Returned goods 30
Retrofit costs 50
Warranty claims 90
Liability costs 10
Penalties 5
Customer goodwill 25

Problem 2:

ABC Company decide to use ത and R charts to monitor and control the quality of product
Z. The diameter of certain part in mm among product Z specifications be monitored and
controlled. Data were collected in subgroup (sample) sizes of 6 and are given below.
Determine the trial central line and control limits. Assume assignable causes are fixed, find
the revised central line and control limits.
 Subgroup ഥ Subgroup ഥ
R R
Number Number
1 20.35 0.34 14 20.41 0.36
2 20.40 0.36 15 20.45 0.34
3 20.36 0.32 16 20.34 0.36
4 20.65 0.36 17 20.36 0.37
5 20.20 0.36 18 20.42 0.73
6 20.40 0.35 19 20.50 0.38
7 20.43 0.31 20 20.31 0.35
8 20.37 0.34 21 20.39 0.38
9 20.48 0.30 22 20.39 0.33
10 20.42 0.37 23 20.40 0.32
11 20.39 0.29 24 20.41 0.34
12 20.38 0.30 25 20.40 0.30
13 20.40 0.33

Problem 3:

Given the data (in kg) related to the first 25 samples, use Excel to:
1. Determine the ത and R charts central line and control limits.
2. The process capability
3. Determine the ௣ and ௣௞ (USL = 130 kg and LSL = 75 kg).

Sample Sample
No. No.
1 95 90 93 120 14 87 90 100 98
2 76 81 81 83 15 97 95 95 90
3 107 80 87 95 16 82 106 99 101
4 83 77 87 90 17 100 95 95 90
5 105 93 95 103 18 81 94 97 90
6 88 76 95 97 19 98 101 87 89
7 100 87 100 103 20 78 96 100 72
8 97 91 92 94 21 91 91 87 89
9 90 91 95 101 22 76 91 106 80
10 93 79 91 94 23 95 97 100 93
11 106 97 100 90 24 92 99 97 94
12 89 91 80 82 25 92 85 90 90
13 92 83 95 75
Problem 4:

Given the product weight (in kg) of the first 30 samples, use Excel to construct the ത and
R charts for the product weight.

Subgroup Subgroup
Number Number
1 6.01 6.01 5.97 16 6.00 5.98 6.02
2 5.99 6.03 5.99 17 5.97 6.01 5.97
3 6.00 5.96 6.00 18 6.02 5.99 6.02
4 6.01 5.99 5.99 19 5.99 5.98 6.01
5 6.05 6.00 6.00 20 6.01 5.98 5.99
6 6.00 5.94 5.99 21 5.97 5.95 5.99
7 6.04 6.02 6.01 22 6.02 6.00 5.98
8 6.01 5.98 5.99 23 5.98 5.99 6.00
9 6.00 6.00 6.01 24 6.02 6.00 5.98
10 5.98 5.99 6.03 25 6.00 5.99 6.02
11 6.00 5.98 5.96 26 5.97 6.02 5.99
12 5.98 5.99 5.99 27 6.00 5.96 6.01
13 5.97 6.01 6.00 28 5.99 6.02 5.98
14 6.01 6.03 5.99 29 5.99 5.98 5.96
15 6.00 5.98 6.01 30 5.97 6.01 5.98