Technical Handy Guide: MX-2640N MX-3140N MX-3640N

MX-2640N
MX-3140N
MX-3640N
Technical Handy Guide

FEBRUARY 2016 (AU/NZ)
CONTENT
Product Specification 2 Updated EEPROM Handling Procedure 35
Peripheral Specification 4 HDD Replacement Procedure 36
Product Options 5 MX-EB12N Mirroring Kit 38
Consumables 7 SD Card Replacement Procedure 42
Initial Setup 9 CF Card Replacement Procedure 43
Colour Calibration 12 Firmware & Print Driver Revision 44 Updated
Maintenance 14 Test Simulation 45 Updated
Operating System Support 18 Updated Trouble Codes 52
Electrical 19 Image Send Comm. Error Codes 55
Wireless LAN Setup 20 Sensor Location 61
Firmware Upgrade 25 Jam Cause Codes 63
Firmware Recovery 29 Repair Hints 65 Updated
E-Manual Update 31 Document Reference 70
Watermark Update 33 Notes 71
12/02/2016
Downloaded from www.Manualslib.com manuals search engine
PRODUCT SPECIFICATION SHARP
MX-2640N MX-3140N MX-3640N

GENERAL SPECIFICATION:
Original paper size: Max. A3
Printed Paper Size: Tray : A3-A5R, Bypass : A3W-A5R; Long Paper (Max. 1200mm x 320mm)
Standard Paper Capacity: 600 (500-sheet x 1, 100-sheet Multi bypass)
Maximum Paper Capacity: 6600 (100-sheet Multi bypass, 500-sheet x 1, 1150 + 850 tandem, 3500 LCC)
Paper Weight: Tray : 60g/m2-220g/m2 Bypass : 55g/m2-300g/m2
400-sheet (centre: STD)
Output Capacity:
Opt: MX-TR13N 100-sheet right tray
Warm-up Time: 18sec or less
Operation Panel: 10.1” Colour WVGA
9,600 (equivalent) x 600 dpi (Copy),
Resolution:
9,600 (equivalent) x 600 dpi or 1200x1200dpi (Printer)
Memory: SD Card: 4 GB (STD), CF Card 8GB (STD),
HDD Capacity: 320GB
Duplex: STD (60g/m2-220g/m2)
Dimensions (WDH): 608 x 659 x 834 mm 608 x 681 x 834 mm
Weight: Approx. 76 kg
Average Monthly Volume: 15-30K, Max 50K 15-45K, Max 60K 20-50K, Max 75K
ENVIRONMENTAL:
Power Consumption: Max. 1.84kW
TEC Value (Measured): 1.96 kWh 2.17 kWh 3.17 kWh
Operating: 54db, Operating: 55db, Operating: 56db,
Noise (Measured):
(Max 68db), (Max 69db), (Max 70db),
COPIER SPECIFICATION:
26 ppm (A4), 31 ppm (A4), 36 ppm (A4),
Copy Speed (Max.):
14 ppm (A3) 15 ppm (A3) 17 ppm (A3)
E-Sort / SOPM: Yes / Yes (Colour and B/W)
B/W: 5.9sec, B/W: 5.8sec, B/W: 5.2sec,
First Copy Time (OC):
Col 8.1sec Col 7.9sec Col 6.8sec
B/W: 9.1sec, B/W: 9.1sec, B/W: 8.1sec,
First Copy Time (RSPF):
Col 11.6sec Col 11.6sec Col 10.6sec
Continuous Copy: Max 999
Colour: 600 x 600 dpi, B/W: 600 x 300 dpi (Original Cover only)
Scan Resolution:
600 x 400 dpi / 600 x 600 dpi
Zoom Range: 25 - 400% (RSPF 25 - 200%)
Tandem Copy: Supported (with MX-2640/3140/3640N series only)
DOCUMENT FEEDER:
Type: STD: RSPF
Original Capacity: Max 100 sheets (80 g/m2)
Copy Mode: 50 opm (B/W), 36 opm (Colour)
Max Replacement Speed:
Image Send Mode: 50 opm (B/W), 50 opm (Colour)
DOCUMENT FILING:
Capacity: Up to 10GB (Quick Folder) + 95GB (Main/Custom Folder)
Quick Folder: Max: 10,000 pages or 1000 files
Quick/Main Folder:
Main/Custom: Max. 20,000 pages or 3,000 files
User Registrations: 1000
Preview Thumbnails: Supported (includes Advanced Edit Mode)
2
SHARP PRODUCT SPECIFICATION
MX-2640N MX-3140N MX-3640N
PRINTER SPECIFICATION
26 ppm (A4), 31 ppm (A4), 36 ppm (A4),
Print Speed (Max.):
14 ppm (A3) 15 ppm (A3) 17 ppm (A3)
PDL (Emulation): STD: PCL6, Adobe® PostScript®3, Opt: XPS [MX-PUX1]]
Interface: USB2.0, 10Base-T / 100Base-TX / 1000BaseT, Wireless LAN
Protocol: TCP/IP (IPv4, IPv6), IPX/SPX (Netware), Ether Talk
Windows® XP*/ Vista*, Windows® 7*, Windows® 8*/8.1*, Windows® 10*
Windows® Server 2003* / 2008* / 2008R2 / 2012 / 2012R2 (*32/64bit).
Supported OS:
Mac OSX 10.4.x, 10.5.x, 10.6.x, 10.7.x, 10.8.x, 10.9.x, 10.10.x, 10.11.x
XPS - Windows Vista only (Opt: MX-PUX1)
Bundled Utility Software Status Monitor
STD: JPEG, TIFF, PRN, PCL.PDF, Encrypted PDF & PS:
USB Direct Print (Pull):
XPS: MX-PUX1 is required.
Tandem Print: Supported (with MX-2640/3140/3640N series only)
Pantone Colour (LUT):: Supported
Airprint Support: Yes (from July 2013 R/C firmware)
Google Cloud Print: Supported (Special ROM only)
Sharpdesk Mobile: Supported
SCANNER [IMAGE SEND]:
Type: STD: Colour
Resolution: 100, 150, 200, 300, 400, 600 dpi
Mono: TIFF, XPS, PDF, PDF/A & Encrypted PDF,
Format: Colour: TIFF, JPEG, XPS, PDF, PDF/A & Encrypted PDF,
Opt: MX-EB11 Compact PDF
Desktop (Sharpdesk), FTP, E-Mail, SMB Folder, USB Memory, HDD,
Destination:
TWAIN / WIA compliant, I-Fax (SMTP)
User Registrations: Max 500 (one touch), 500 (group)
Bundled Utility Software: Network Scan Tool, Sharpdesk v3.3 (1 license)
WIRELESS LAN:
Requirement: STD
Compliant Regulation: IEEE802.11n/g/b
Transmission Method: IEEE802.11n/g: OFDM, IEEE802.11b: DSSS
Access Mode: Infrastructure mode, Software AP mode
WEP, WPA Personal, WPA Enterprise*, WPA2 Personal, WPA2 Enterprise*
Security:
* Not applicable to Software AP mode
Center Frequency/ Channel: IEEE802.11 n/g/b: 2.4 GHz / 1-13ch
IEEE802.11n max 150M bps, IEEE802.11g max. 54M bps,
Transmission Rate:
IEEE802.11b max 11 M bps
FACSIMILE:
Requirement: Opt: MX-FX11
Communication Formula: Super G3
Transmission Speed: 2sec.range(Super G3/JBIG) 6sec.range(G3/ECM)
Communication Line: PSTN
Dial Registration: Max 2000
Compression: MH,MR,MMR,JBIG
Inbound Routing: Yes (TIFF, XPS & PDF Format)
PC Fax: Yes (For Windows only)
3
PERIPHERAL SPECIFICATION SHARP
MX-LC11 – LARGE CAPACITY CASSETTE

Paper capacity (80 g/m2): 3500 sheets
Paper size: A4, B5
Paper weight: 60-105 g/m2
MXFN10 – SADDLE FINISHER

Paper size:- Non offset A3W to A5
Offset/Staple A3 to B5
Saddle A3, A4R, B4
2
Paper capacity (80 g/m ): Upper Tray 1,000 sheets (up to A4), 500 sheets (up to A3W)
Saddle Tray 1–5 sheets: 20 sets, 6–10 sheets: 15 sets, 11–15 sheets: 10 sets
Stapling capacity: Upper Tray 50 sheets (up to A4), 25 sheets (up to A3)
Saddle Stitch 15 sheets - (Booklet Front cover up to 256gsm)
Staple position: 3 locations (front, rear, or both)
Punch Unit: Opt: MX-PNX5A/B/C/D
Power requirements: Supplied by main unit
MXFN17 – INNER FINISHER

Paper size:- Non offset A3W to A5
Offset/Staple A3 to B5 *2
Paper capacity (80 g/m2): 500 sheets (up to A4), 250 sheets (up to A3W)
Stapling capacity: 50 sheets (up to A4), 30 sheets (up to A3)
Staple position: 3 locations (front, rear, or both)
Punch Unit: Opt: MX-PN11A/B/C/D
Power requirements: Supplied by main unit
Note: The above specification details are for guidance only -Please refer to the Peripheral Service
Manual for detailed paper type and weight specifications.
4
SHARP PRODUCT OPTIONS
Options
MX-PF10 MX-AM10 MX-FX11 MX-FWX1

Barcode Font Web Browsing Kit Fax Expansion Internet Fax Kit
MX-PUX1 MX-EB12N MX-EB11
XPS Expansion Mirroring Kit (HDD) PDF Compression Kit
MX-KB11N
Keyboard
MX-FR41U
MX-RB10N Data Security Kit
Paper Pass Unit
MX-TR13N
MX-FN10 Exit Tray Unit
Saddle Finisher (R)
MX-PNX5A/B/C/D
Hole Punch MX-LT10
Long Paper Feed
Tray
MX-FN17 MX-LC11
Inner Finisher LCC (3500 sheet A4)
MX-PN11A/B/C/D
Hole Punch
MX-DE12 MX-DE13 MX-DE14 MX-DE20

1 x 500 sheet Desk 2 x 500 sheet Desk 3 x 500 sheet Desk 1 x 500, 1 x 2000
sheet Tandem Desk
MX-AMX1 MX-UN01A / UN05A

Application Integration Module Sharp OSA-Network Scanner Tool (1 or 5 license kit)
MX-AMX2 MX-UN10A / UN50A
Application Communication Module Sharp OSA-Network Scanner Tool (10 or 50 license kit)
MX-AMX3 MX-UNHA
External Account Module Sharp OSA-Network Scanner Tool (100 license kit)
5
PRODUCT OPTIONS SHARP
MACHINE OPTIONS
Model Description Comment
MX-DE12 Stand/500x1 sheet paper drawer Cannot install with MXDE13/14/20
MX-DE20 Stand/500x1 & 2000 tandem sheet paper drawer Cannot install with MXDE12/13/14
MX-LC11 3,500 sheets large capacity tray
MX-TR13N Exit tray unit
MX-LT10 Long paper feeding tray For Main Unit Bypass Tray only
MX-RB10N Paper pass unit N
MX-FN10 Saddle finisher Requires MXRB10N
MX-PNX5 Punch module (A: 2, B: 3, C: 4, D: 4 wide) For MXFN10
MX-FN17 Inner finisher
MX-PN11 Punch module (A: 2, B: 3, C: 4, D: 4 wide) For MXFN17
MX-PUX1 XPS expansion kit
MX-PF10 Barcode font kit
MX-FX11 Facsimile expansion kit
MX-FWX1 Internet-Fax expansion kit
AR-SU1 Stamp unit
MX-EB11 PDF compression kit
MX-EB12N Mirroring kit N
MX-AM10 Web browsing kit
MX-KB11N Keyboard unit N
MX-AMX1 Application integration module
MX-AMX2 Application communication module
MX-AMX3 External account module
MX-FR41U Data security kit (Commercial version)
MX-USX1 Sharpdesk Additional license kit (1 license)
MX-USX5 Sharpdesk Additional license kit (5 licenses)
MX-US10 Sharpdesk Additional license kit (10 licenses)
MX-US50 Sharpdesk Additional license kit (50 licenses)
MX-USA0 Sharpdesk Additional license kit (100 licenses)
MX-UN01A Sharp OSA-Network Scanner Tool (1 license)
MX-UN05A Sharp OSA-Network Scanner Tool (5 licenses)
** Discontinued;
MX-UN10A Sharp OSA-Network Scanner Tool (10 licenses) MX-AMX2 is required:
MX-UN50A Sharp OSA-Network Scanner Tool (50 licenses)
MX-UN1HA Sharp OSA-Network Scanner Tool (100 licenses)
6
SHARP CONSUMABLES
CONSUMABLES MX2640N MX3140N MX3640N
Product Code Description Approx. Life
MX-36GTBA Black Toner Cartridge (A4 @ 5%) 24k
MX-36GTCA Cyan Toner Cartridge (A4 @ 5%) 15k
MX-36GTMA Magenta Toner Cartridge (A4 @ 5%) 15k
MX-36GTYA Yellow Toner Cartridge (A4 @ 5%) 15k
PROCESS UNIT:
MX-36GVBA Black Developer 120k* 135k* 150k*
MX-36GVSA Colour Developer Kit (CMY) 120k* 120k* 120k*
MX-36GUSA Drum Unit (Complete):-
MX-36GRSA OPC Drum
BK:120k* BK:135k* BK:150k*
Main Charge Kit:- CL: 120k* CL: 120k* CL: 120k*
 Main charge unit
MX-230MK
 Cleaning blade AR
 Cleaning gum AS
PTC Kit:-
MX-230CU 200k 200k 200k
 PTC unit.
Waste Toner Collector:-
MX-230HB 50k 50k 50k
 Includes LSU cleaner x 2
Ozone Filter Kit
MX-361FL 300k 300k 360k
 Ozone filter.
FUSING UNIT:
Fusing Belt Kit:-
MX-361FB  Fusing belt. 300k 300k 360k
 Meandering Suppress collar x 2.
Pressure Roller Kit:-
MX-230LH  Fusing roller. 200k 200k 240k
 Pressure roller.
Web Cleaning Kit:-
 Web roller.
MX-360WB  Web guide axis x 2. 200k 200k 200k
 Web pressure roller.
 Web pressure roller bearing x 2.
TRANSFER UNIT:
MX-230B1 Primary Transfer Belt Kit 200k 200k 240k
MX-230TL Primary Transfer Blade Kit 200k 200k 240k
MX-230B2 Secondary Transfer Belt Kit 300k 300k 360k
7
CONSUMABLES SHARP
PERIPHERALS: MX2640N MX3140N MX3640N

Product Code Description Approx. Life
MX-SCX1 Staple Cartridge (for MXFN10/FN17 Finisher) 5000 staples (x 3)
AR-SC3 Saddle Staple Cartridge (for MXFN10 Saddle Finisher) 2000 staples (x 3)
AR-SV1 Stamp Cartridge (for AR-SU1 Stamp Unit) 2 cartridges
SERVICE ROTATION:
MX-230U1 Primary Transfer Belt Unit
MX-230U2 Secondary Transfer Belt Unit For Service Rotation
MX-361FU Fusing Unit 230V
Notes:
* The consumable life is specified by 840K rotations therefore, the page count life indicated above is for
approx. guidance only.
Also, the consumable life may vary, depending on the document density, temperature, humidity and
machine operation.
8
SHARP INITIAL SETUP
DEVELOPER SET-UP
Sim 25-02 Auto Developer Adjustment - Select CMYK.
Toner Installation must be performed after Auto Developer Adjustment is
completed.
**For optimum image quality & performance, it is recommended to setup &
install developer at the customer site.
Clean LSU Dust Proof Glass.
TONER INSTALLATION & REPLENISHMENT

Install CMYK Toner Cartridges
Caution:
DO NOT open any Exterior Cover, Power OFF/ON or enter Simulation Mode
during Initial Toner Replenishment.
PRODUCT ACTIVATION & FIRMWARE UPGRADE

Activation of Optional Product(s):-
System Settings – Administrator Mode – Product Key.
Sim 22-05 Check Firmware version(s):- Upgrade to latest version.
INITIAL SETUP
Sim 26-01 Right Tray Installation Yes/No.

Sim 26-02 LCC Installation (Paper Size):- A4.
Sim 26-06 Machine Destination.
Sim 26-35 Set Multi Error Counter Set to 1 (Multi Count).
Sim 26-50 Long Paper Support (up to 1200mm), 0 = Disable, 1 = Enable.
Sim 26-52 Non Printed Paper Counter Set-up.
Sim 55-03 Process Mixed Size Pages (orientation) when Printing in Duplex:-
SSW 3-6, 0 = Disable, 1 = Enable.
Sim 55-03 Toner Remain Status Display: SSW 22-5, 0 = Disable, 1 = Enable.
System Settings: Adjust Date/Time (Inc. Daylight Saving setting).
Keyboard Language Setting (For Embedded & Optional Keyboards):-
System Settings – Default Settings – Keyboard Select: Set English(US)
Network Settings – Print Port Settings: Disable WSD.
Set cassette size by adjusting the guides in the cassette.
Paper Size & Type Setting:- System Settings – Paper Tray Settings.
9
INITIAL SETUP SHARP
PRINT IMAGE POSITION & MAGNIFICATION

Automatic Adjustment:-
Sim 50-28 BK MAG ADJ (Main Scan Mag).
SETUP/PRINT ADJ (Lead, Offset or All).
Manual Adjustment:-
Sim 50-10 BK MAG (inside dimension) to 240mm.
Sim 50-10 Image Off Centre Adjustment.
Sim 50-05 Printer Lead Edge & Void Adjust.
IMAGE SKEW & COLOUR REGISTRATION

Sim 61-04 Image Skew Adjustment (Black) Select A3 Paper.
Sim 50-22 Colour Registration/Skew & OPC Drum Phase Adjustment
Check/Adjust SKEW (CMY) so value is Close to 0 as possible
(Result=OK).
HALF TONE COLOUR CALIBRATION

Sim 46-74 Engine & Printer Colour Calibration Select FACTORY Mode.
COPY IMAGE QUALITY

Check Image Quality (Copy Mode) – Density, Magnification, Lead Edge & Void.
If NG, perform the following adjustments as required:-
Sim 46-01 Copy Density Adjust. (Colour).
Sim 46-02 Copy Density Adjust. (B/W).
Sim 46-09 SPF Copy Density Adjust.
Sim 50-28 OC ADJUST (Lead, Offset & Mag).
SPF ADJ:(Lead, Offset & Sub scan).
Manual Adjustment (Magnification, Lead Edge, Void, Off Centre etc).:

Sim 48-01 Magnification Adjustment (OC & SPF).
Sim 50-01 Lead/Rear Edge, Loss & Void Adjust.
Sim 50-12 OC & SPF Off Centre Adjust.
PRINT IMAGE QUALITY

Check Image Quality (Print Mode) – Density.
Sim 64-05 PCL Density Test Page
Sim 64-06 PS Density Test Page
10
SHARP INITIAL SETUP
PERIPHERAL / OPTION CONFIGURATION

FAX OPTION – MX-FX11
Sim 66-02 Fax SW Setting (Destination).
Sim 66-10 Fax Memory Clear (For Extended Memory).
Sim 66-39 Fax Destination Set.
FINISHER OPTION – MX-FN10, MX-FN17

Sim 03-10 Saddle Fold/Staple Position Adjustment [MX-FN10 only]
Sim 26-65 Finisher Alarm Mode:-
Limit number of Copies in staple mode (ON/OFF).
EXTERNAL ACCOUNTING MODULE – MX-AMX3

Sim 55-03 Auto clear function before Copy job execution:-
SSW 1-5 0 = Disable, 1 = Enable.
Sim 55-03 USB Card Reader detection control:-
Sim 55-03 Continuous print mode (job queuing for OSA):-
MFP DATA BACKUP
Sim 22-06 Data Simulation Print.

Device Clone & Storage Backup.
Sim 56-01 Backup EEPROM Data to HDD.
11
COLOUR CALIBRATION SHARP
Automatic Colour Calibration - FACTORY MODE

Note: When adjusting colour balance before or after routine maintenance, always use the
recommended paper (Mondi 90gsm or equivalent) for optimum image quality.
DEFAULT COLOUR BALANCE SETTING:

Sim 63-11 [for Engine]
Sim 67-26 [for Printer]
Def 1 Standard Colour Balance setting (Default).
Def 2 Colour balance with slightly strong cyan.
Def 3 Colour balance with the emphasis on Cyan.
COLOUR BALANCE ADJUSTMENT:

Sim 46-74 [Engine & Printer]
FACTORY MODE
Place printed test pattern onto glass for both Copy &
Printer modes.
Manual Colour Calibration – SERVICE MODE
HIGH DENSITY PROCESS CONTROL:

[Execute] Sim 44-06

SERVICE MODE
Printer modes.
MANUAL COLOUR DENSITY ADJUSTMENT:

Adjust CMYK (17 points) for Copy & Printer Modes.
12
SHARP COLOUR CALIBRATION
PRINTER DENSITY CHECK:

Sim 64-05 [PCL Printer]
Sim 64-06 [PS Printer]
SERVICE COLOUR TARGET SETTING:

Scan Test Pattern to Register Custom Service Target
DEFAULT SETTING (Service Mode):

To return machine to “Standard” setting:-
STANDARD SERVICE TARGET SETTING:

[Execute] Sim 63-08 [for Engine]

SERVICE MODE
Printer modes.
13
MAINTENANCE SHARP
Maintenance Indications:
Black Drum (Counter) has reached

DK Replace Black Drum
the specified life.
Cyan Drum (Counter) has reached
DC Replace Cyan Drum Process
the specified life.
Section
Magenta Drum (Counter) has reached
DM Replace Magenta Drum. (Drum)
the specified life.
Yellow Drum (Counter) has reached
DY Replace Yellow Drum.
the specified life.
Black Developer (Counter) has reached

VK Replace Black Developer.
the specified life.
Cyan Developer (Counter) has reached
VC Process
the specified life.
Section
Magenta Developer (Counter) has reached Replace Colour
VM (Developer)
the specified life. Developer Kit.
Yellow Developer (Counter) has reached
VY
the specified life.
Fusing Belt Print Counter has reached the Replace the Fusing
FK1
specified limit. Belt Kit.
Fuser Pressure Roller Print Counter has Replace the Pressure
FK2 Fuser
reached the specified limit. Roller Kit.
Section
Fuser Web Cleaner (Counter) has reached
Replace the
FK3 the specified limit
Web Cleaning Kit
(Pop Up FK3 Error – Web End Detected)
Primary Transfer Unit Counter has reached Replace Primary Transfer

TK1
the specified limit. Belt and Blade kits. Transfer
Secondary Transfer Unit Counter has Replace the Secondary Section
TK2
reached the specified limit. Transfer Belt Kit.
TA Maintenance [All] Counter has reached specified limit

CA Maintenance [Colour] Counter has reached specified limit
AA Maintenance [All] & [Colour] Counters have reached the specified limits
Starting Powder:
The following starting powder should be applied to the relevant consumable item during maintenance:-
Starting Powder OPC Drum Primary Transfer Belt

MX-2640N
UKOG-0312FCZZ CKOG-0345DS51
MX-3140N
[Stearic Acid] [Yellow Toner]
MX-3640N
Note: The Yellow Toner used for Start Powder (Primary Transfer Belt only) is the same as MX-31GTYA.
CAUTION:
Do not apply Stearic Acid (UKOG-0312FCZZ), Strontium Titanium (UKOG-0316FCZZ) or Titanium
Hydroxide (UKOG-0322FCZZ) starting powder to the Primary Transfer Belt.
14
SHARP MAINTENANCE
MAINTENANCE SCHEDULE:
MX2640N MX3140N MX3640N Description
Every Every Every Process Section – COLOUR:

120K 120K 120K (When the Colour maintenance counter has reached the life specified).
Replace Cyan, Magenta & Yellow Drum Units (MX-36GUSA x 3) or
 OPC Drum (MX-36GRSA x 3)
 Main Charge Unit (MX-230MK x 3)
Replace C, M, Y Developer (MX-36GVSA).
Sim 24-04 Clear Drum CTRG C, M, Y (Colour) Counters.
Clear Main Charger C, M, Y (Colour) Counters.
Clear Drum Blade C, M, Y (Colour) Counters.
Clear Maintenance [Colour] Counter.
Sim 25-02 Toner Concentration Auto Adjustment - Select C, M, Y.
Notes:  If ALL developer is replaced at the same time, select CMYK.
 When Sim 25-02 is executed, the Developer Counter
(Sim 24-05) is also cleared automatically.
Caution:
Ensure ALL toner cartridges are removed, prior to executing Sim 25-02.
Sim 44-27 Clear Half Tone Process Correction.
Every Every Every Process Section -MONOCHROME:

120K 135K 150K (When the Total / K maintenance counter has reached the life specified).
Replace Black Developer (MX-36GVBA).
Replace Black Drum Unit (MX-36GUSA) or
 OPC Drum (MX-36GRSA).
 Main Charge Unit (MX-230MK).
Check/Replace Waste Toner Collector (MX-230HB).
Sim 24-05 Clear Developer K (Black) Counter.
Sim 24-04 Clear Drum CTRG K (Black) Counter.
Clear Main Charger K (Black) Counter.
Clear Drum Blade K (Black) Counter.
Clear Maintenance [ALL] Counter.
Sim 25-02 Toner Concentration Auto Adjustment - Select K.
Notes:  If ALL developer is replaced at the same time, select CMYK.
 When Sim 25-02 is executed, the Developer Counter
(Sim 24-05) is also cleared automatically.
Caution:
Ensure ALL toner cartridges are removed, prior to executing Sim 25-02.
Image Quality Adjustments - ALL (After Replacement Described Above):
Sim 44-02 Image Density & Registration Sensor Adjustment.
Sim 50-22 Drum Position & Registration Adjustment - select ALL.
Sim 44-06 Process Control execution.
Sim 46-74 Automatic Colour Balance Adjustment (Copy & Printer).
Sim 46-01 Adjust Copy Exposure Density (Colour).
Sim 46-02 Adjust Copy Exposure Density (B/W).
15
MAINTENANCE SHARP
200K MAINTENANCE SCHEDULE:

Every Every Every Process Section:

200K 200K 200K In addition to Total/Colour/Fuser/Transfer maintenance if indicated:-
Replace PTC unit (MX-230CU).
Sim 24-04 Clear PTC Counter.
Paper Feed & Transport:
Check/Clean Paper Dust Removal Unit.
Check/Clean all Paper Path Sensors (including Duplex unit).
Check/Clean/Replace PF Rollers (check tray counter using Sim 22-09).
Sim 24-04 Clear PS Paper Counter.
General:
Clean all optics, CCD, and white reference plate.
Clean all RSPF sensors.
Fuser Section:
Replace Web Cleaning Kit (MX-360WB).
 Web Roller
 Web Guide Axis x2
 Web Pressure Roller
 Web Pressure Roller Bearing x2
Check & Clean Upper and Lower Thermistors.
Check & Clean Fuser Separator Pawls.
Sim 24-04 Clear Fusing Web Counter.
Every Every Every Transfer Section:

200K 200K 240K In addition to Total/Colour/Fuser maintenance if indicated:-
Replace Primary (Image) Transfer Belt Kit (MX-230B1).
Replace Primary Transfer Cleaning Blade Kit (MX-230TL).
Clean ID & Registration Sensors.
Sim 24-04 Clear TC1 Belt Counter.
Clear Trans Blade Counter.
Sim 50-22 Drum Position & Registration Adjustment - select ALL.
300/360K MAINTENANCE SCHEDULE:

Every Every Every Process Section:
Replace Ozone Filter Kit (MX-361FL).
Sim 24-04 Clear Ozone Filter Counter.
16
SHARP MAINTENANCE
300/360K MAINTENANCE SCHEDULE (CONT’D):

Every Every Every Fuser Section:

Replace Fusing Belt Kit (MX-361FB)
 Fusing Belt
 Meandering Suppress Collar x 2
Replace Pressure Roller Kit (MX-230LH)
 Pressure Roller
 Fusing Roller
Check & Clean Upper and Lower Thermistors.
Check/Clean/Replace Fuser Separator Pawls.
Sim 24-04 Clear Fusing Belt Counter.
Clear Fusing Roller Counter.
Clear Press Roller Counter.
Clear Fusing Load Counter.
Clear Separation Pawl Counter.
Clear Separation Plate Counter.
Clear Fusing Web Counter.
Transfer Section:
Replace Secondary Transfer Belt Kit (MX-230B2).
Sim 24-04 Clear TC2 Belt Counter.
17
OPERATING SYSTEM SUPPORT SHARP
WINDOWS OS WINDOWS SERVER APPLE OSX

MX-2640N
10 8, 8.1 7, Vista 2008(R2) 2012 2012R2 10.4 to
MX-3640N 10.11.x
32/64 32/64 32/64 32/64 64 64 10.10.x
PRINTER DRIVER:
SHARP ADVANCED
PRINTER LANGUAGE
PCL6        
WHQL WHQL WHQL WHQL WHQL WHQL
PS      
PPD        
UPD2      
XPS *V
WHQL
PC-FAX *1 *1 *1 *1 *1 *1

SAP Use SH1DN040 (PCL) or SH1HN040 (PS) Device Type
AIRPRINT [NATIVE]  
IMAGE SEND:
TWAIN SCAN      
SCAN TO FOLDER       *2 *2

SCAN TO FTP        
SHARPDESK V3.3:
SCAN TO DESKTOP   
COMPOSER   
UTILITY:
SRDM 04/16     
Notes:
*1 MX-FX11 is required.
*2 Supported on Mac OSX 10.4 to 10.8 therefore, operation is not guaranteed.
*V XPS Driver is only supported on Windows Vista (32/64bit) - MX-PUX1 is required.
18
SHARP ELECTRICAL
High Voltage Settings
Note: The adjustment value of each colour mode is specified on the information label attached to the
MC/DV High Voltage Power PWB.
Using Simulation 8-01 (DV Bias Setting) & Sim 8-02 (MC Grid Bias Setting), enter the values
specified, especially after replacing the PCU PWB, EEPROM or following U2 trouble.
DV BIAS VOLTAGE – SIMULATION 08-01

Actual Voltage
Item Mode Adjustment Range
MX2640/3140N MX3640N
K
C
Middle Speed DV Bias Voltage -450 +/- 5V -450 +/- 5V
M
Y
0-600
K -450 +/- 5V -450 +/- 5V
C -430 +/- 5V -430 +/- 5V
Low Speed DV Bias Voltage
M -430 +/- 5V -430 +/- 5V
Y -430 +/- 5V -430 +/- 5V
MAIN CHARGE GRID VOLTAGE – SIMULATION 08-02

Actual Voltage
Item Mode Adjustment Range
MX2640/3140N MX3640N
K
C
Middle Speed MC Grid Voltage -620V +/- 5V -625V +/- 5V
M
Y
150-850
K -610V +/- 5V -610V +/- 5V
C -590V +/- 5V -590V +/- 5V
Low Speed MC Grid Voltage
M -590V +/- 5V -590V +/- 5V
Y -590V +/- 5V -590V +/- 5V
19
WIRELESS LAN SETUP SHARP
For MX-2640/3140/3640N series, two connection methods are available for Wireless LAN:-
Infrastructure Mode:
Infrastructure mode allows for wireless communication between two client devices via a host (access
point). The MFP connects to an access point to obtain an IP address.
Simultaneous usage of Infrastructure mode and wired connection is prohibited.
Access Point Mode:

Access Point (Ad-Hoc) mode allows for direct wireless communication between two client devices.
Wireless devices acquire an IP address from the MFP directly, allowing Print/Scan features to be available
from mobile devices.
Simultaneous usage of Access Point mode and wired connection is allowed however, mobile devices will
not be able to connect to the intranet/internet when connected to the MFP Wireless LAN.
Wireless LAN Support:

For Wireless LAN specification information, please refer to the Machine Specification section [Wireless
LAN] within this guide.
Wireless LAN Supported Connections:
Wireless LAN Wireless LAN

Type Wired LAN Description
Infrastructure Mode Access Point Mode
Connections are only available using the
1  X X
conventional wired LAN connection.
Connections are only available using
2 X  X
Infrastructure Mode [Wireless LAN].
Connections are available either using wired
LAN or Access Point Mode [Wireless LAN].
3  X  When only Access Point Mode is required
and no wired LAN is used, please select this
connection type.
MFP Functionality - Access Point Mode:

Viewing of the MFP webpage (HTTP/HTTPS).
Printing (LPD / Raw / IPP / IPP-SSL / FTP push).
Scanning (Scan to FTP / SMB).
Remote Operation Panel.
Access to the SMB server.
mDNS communication.
20
SHARP WIRELESS LAN SETUP
Configuring Wireless LAN:
Before configuring the MFP device onto a customer network (using Infrastructure Mode), the following
information from the customer’s network will be required:-
SSID [Name of Wireless network].
Security Type [WEP, WPA, WPA2 etc].
Level of Encryption (if necessary) [AES or TKIP].
Wireless Password.
Procedure:
1. Press the Settings button on the Operation Panel to open System Settings menu:-
2. Select Administrator Login and enter the Administrator password:-.
3. Expand Network Settings and select the required connection type under Quick Settings menu.
Click Submit and reboot the MFP:-
21
4. Reopen the Settings menu and expand the Network Settings – Wireless Settings menu:-
Note: Administrator login will be required.
5. The current Wireless Settings will be displayed - select Setup to configure the Wireless Settings.
Note: To return the Wireless Settings back to factory default (prior to setup), select Initialize.
6. Configure the required Wireless Settings for Access Point Mode or Infrastructure Mode by
selecting the Access Point Mode or Infrastructure Mode tab:-
Note: Detailed information regarding Wireless Settings can be found on the following page.
Once configured, click Submit and reboot the MFP device for the new settings to be applied.
22
SHARP WIRELESS LAN SETUP
Wireless Settings:-
Name Infrastructure Mode Setting Access Point Mode Setting

SSID: Enter the SSID of the access point of the Enter the SSID to connect from client
MFP. devices.
Security Select the security type that is set for the Select the security type to use between
Type: access point:- mobile devices and MFP:-
1. None (Default). 1. None (Default).
2. WEP. 2. WEP.
3. WPA-Personal. 3. WPA-Personal.
4. WPA-Enterprise. 4. WPA2-Personal
5. WPA2-Personal.
6. WPA2-Enterprise
Encryption: Select an Encryption Type:- Select an Encryption Type:-
When the security type is set to [WEP], When the security type is set to [WEP], this
this setting is greyed out. When the setting is greyed out.
security type is set to [None], either When the security type is set to [None],
[WEP] or [None] can be selected for either [WEP] or [None] can be selected for
encryption. When [WPA-Personal], [WPA- encryption. When [WPA-Personal] or [WPA2-
Enterprise], [WPA2-Personal] or [WPA2- Personal] are set, either [TKIP] or [AES]
Enterprise] are set, either [TKIP] or [AES] encryption types can be selected.
encryption types can be selected.
Security Key: Enter the security key.
WEP 64 bit: 5 characters or a 10-digit hex number.
WEP 128 bit: 13 characters or a 26-digit hex number.
WPA/WPA2: 8～63 characters or a 64-digit hex number.
Show Change this setting to [ON] show the security key. The factory default is [OFF]
Security Key:
Device IP Not Shown. Set the IP address of the MFP.
Address: (Set a different segment from the IP address
for a wired LAN connection).
Channel: Not Shown. Set a channel for the usage of wireless LAN
Note: The channel used by the Access automatically or manually within the channel
Point is automatically selected. 1 to 14. (The number of channel available
varies depending on the regulation for each
country). Factory default is [6]
Transmission Not shown. Select a transmission level:-
Level: 1 (Low), 2 (Mid), 3 (High -Default).
Bandwidth: Not shown. This should be used if communication mode
is set to [11n]. Either 20MHz (Default) or
40MHz can be selected.
IP Address Not shown. Set the range of IP addresses to be assigned
Distribution to mobile devices. The values in the first
Range: three ranges of the device IP address are
automatically shown in the first three ranges
of the IP addresses to be assigned to mobile
devices.
Leasing Not shown Set the time to automatically release each of
Period: the IP address assigned to mobile devices.
Select 1 to 60 min (default is [15] min).
23
7. Once the Wireless LAN is enabled, a Wireless LAN connection status icon will appear on the upper
screen system bar (as shown):-
Wireless LAN Status Indication:-
Access Point
Currently Access Point Not
Not
Connected Standby Connected*
Connected
* Not connected due to connection failure of USB wireless module or operation failure.
(incorrect wireless LAN settings for example).
To View Wireless LAN Settings:-
In addition to viewing the Wireless LAN settings via System Settings (Network Settings – Wireless Settings
menu), the current Wireless LAN settings can also be displayed when the [▼] key in the system bar is
clicked.
Select Check Wireless LAN Settings to view the current settings for the Wireless LAN.
24
SHARP FIRMWARE UPGRADE
USB Device:
1. Insert a USB memory device containing the firmware file into the main USB Port.
2. Enter Simulation 49-01.

Note: “If no USB device is detected, an error message will be displayed.
3. Using the LCD screen, browse and select the updated engine firmware file (*.sfu):-
4. The current and the updated firmware versions will be shown within the display:-
5. Select the required firmware that requires updating - Press Execute & Yes to commence the
update.
Note: If all firmware (including peripherals) require updating, select ALL (as shown):-
25
FIRMWARE UPGRADE SHARP
6. Firmware update progress (and remaining time) should now be displayed:-
7. Once the firmware update has completed successfully, select OK (MFP should reboot).
Firmware update is complete.
26
SHARP FIRMWARE UPGRADE
Network (Web Page)
1. Open a web browser and enter the following URL :-

http://ipaddress/service_login.html or
http://ipaddress/service_account.html
Example: http://192.168.0.124/service_login.html
Note: If User Authentication (username & password) is enabled, open the device
webpage and “login” using the service username and password (as below):-
2. Select/Enter the “Service” Username and Password to access the Service Webpage and click
Login:-
Default Username: service
Password: service
3. When the service webpage opens, click Update of Firmware:-
27
FIRMWARE UPGRADE SHARP
4. Click Browse to navigate to the location of the updated firmware file and select Open:-
5. Press Execute to start the firmware update.

Note: Once the machine has entered “service download mode”, the update will commence
and the progress will be displayed.
6. When the firmware upgrade is complete, click Reboot to execute a remote restart of the
machine.
Firmware Upgrade is complete.
28
SHARP FIRMWARE RECOVERY
In the event of a power failure during a firmware update, the device may fail to “reboot” because of
corrupted firmware. Using the CN Update procedure described below, this function is used to
update/recover the firmware by transferring data to the MFP PWB, SCU PWB, PCU PWB, FAX PWB, and
various options by means of a USB memory.
MENU KEY REFERENCE:
The following five keys are used to perform firmware recovery mode. For MX-2640/3140/3640N series,
touch the LCD panel within the area shown below to select the desired key:-
[UP] [BACK]
[DOWN] [OK]
[MENU]
CN UPDATE - Firmware Recovery Procedure:-
1. Power off the MFP and remove the cabinet & MFP PWB cover.
2. Set the MFP PWB UPDATE DIP-SW to ON:-
Note: If a Boot failure has occurred, replace the SD Card.
3. Install the USB Memory containing the MX-2640/3140/3640N firmware into the USB slot:-
4. Power ON the MFP device - the UPDATE PROGRAM INIT PLEASE WAIT boot menu should appear
after approx 10 seconds, followed by VERSION CHECK CONFIG: information:-.
Update Prog Init Version Check

Please wait Conf: 00050000
29
FIRMWARE RECOVERY SHARP
5. Select FIRM UPDATE Mode by using the [Menu] & [Back] keys. Using the [UP] and [DOWN] keys,
navigate and select the required firmware SFU.
Firm Update Firm Update

From USB Memory > 0500A200.sfu
Note:
Use the [OK] key when a directory name is selected to browse through to the sub folder(s) or
the [BACK] key to return to the parent folder(s).
6. Press [OK] to commence Firmware Update. – It may take approx. 1-2 minutes to read the SFU file.
After reading is completed, the firmware update (writing) will commence automatically.
Firm Update Firm Update IcuM

Reading Data Writing Data
Note:
The abbreviated name/location of the firmware that is being updated will appear in the upper
right corner.
7. If the firmware upgrade completes successfully, RESULT OK will be displayed:-
Firm Update IcuM

Result : OK
8. Power off the MFP and return the MFP PWB UPDATE DIP-SW to OFF (Default):-
9. Power ON the MFP, and confirm that the machine boots up normally.
10. Power OFF the MFP and refit the cabinet & MFP PWB cover.
CN UPDATE - Firmware Recovery Procedure is now complete.
30
SHARP E-MANUAL UPDATE
1. Using a PC, copy the E-Manual Update onto the root of a USB memory device (as shown).
Note: The E-Manual firmware for MX-2640/3140/3640N series consists of 1 file (*.UAR).
2. Insert the USB memory device into a USB port on the machine and execute Simulation
49-03 [E-MANUAL UPDATE]:-
3. Select the Directory containing the update file - example shown = MANUAL.
(filename = manual_0110A200.uar):-
31
E-MANUAL UPDATE SHARP
4. The current and updated version should then be displayed:-
5. Press Execute to commence upgrade. Update File Checking and a progress of the update will
be displayed:-
6. Once the update is complete, press OK to exit simulation mode:-
E-Manual update is complete.
32
SHARP WATERMARK UPDATE
1. Using a PC, copy the Watermark Update firmware onto the root of a USB memory device:-
Caution: When copying the Watermark firmware/directories onto the USB drive,
do not change the folder hierarchy or files.
2. Insert the USB memory device into a USB port on the machine and execute Simulation 49-05
[WATER MARK UPDATE]:-
Note: “If no USB device is detected, an error message will be displayed.
3. Select the Directory containing the Watermark update files:-
33
WATERMARK UPDATE SHARP
4. The current and updated version should now be displayed. Press Execute to commence
upgrade:-
5. Update File Checking and a progress of the update will be displayed:-
6. Once the update is complete, press OK to exit simulation mode.
Watermark Update is complete.
34
SHARP EEPROM HANDLING PROCEDURE
WARNING:
Never execute Sim16 to clear U2 trouble WITHOUT investigating the root cause of U2 trouble by using
the following procedure:-
1. Ensure to follow ESD procedures (using an earth strap) while handling the PWBs as EEPROM data
may become corrupted due to static charge.
2. Never insert the EEPROM to the socket in reverse.
3. U2 trouble occurs 100% if the machine is turned on after inserting the EEPROM in reverse.
Execution of Sim16 to clear this U2 trouble will lead to corrupted data which cannot be fully
recovered in the field.
4. Make sure that PCU, MFP & SCAN EEPROMs are not switched - label each EEPROM for
identification purposes before removing from the PWB.
5. Please handle EEPROMs with care to prevent bending or damage of pins.
They will be broken if bent several of times. (This type of trouble has been reported many times.).
6. Do not use foamed styrol etc. for packing during the transportation of EEPROM.
Foamed styrol easily generates static charge. In some cases, EEPROM is damaged just by placing it
into foamed styrol.
7. Make sure to use black sponge (anti-static) for packing during transportation. The black sponge is
also used to pack EEPROM provided as service parts.
CAUTION:
Please note that counter data and machine adjustment values are recorded in the EEPROM. If the data in
EEPROM is corrupted, it is impossible to recover. In such cases, the only solution will be to initialise the
EEPROM therefore, counter data and adjustment values will be reset to “0” or “default”. Once all the
adjustment values are set to default, it will be necessary to readjust all the adjustment values (ie. perform
a complete run-up procedure).
Caution to prevent damage on EEPROM:

In case any trouble other than U2 occurs to the machine and the PWB has been replaced (eg. remove and
reinstall the EEPROM onto the replacement PWB for example) and U2 trouble occurs right after power
on, never execute Sim16 under this condition.
As previously mentioned, the data in EEPROM will be corrupted after Sim 16 execution therefore:-
 In such cases, EEPROM may have been inserted in reverse or MFP and PCU EEPROM may have
been switched.
 Turn off the machine without execution of Sim16, install the correct EEPROM into the proper
position (on the PWB), power on the machine again and then execute Sim16. This way, U2 trouble
should be cleared.
 Sim16 should only be executed to clear U2 trouble if it occurred without performing any repair or
maintenance as such.
As previously mentioned, execution of Sim16 won’t clear artificially-generated U2 errors. Instead, it may
actually damage the EEPROM, HDD storage and backup data.
35
HDD REPLACEMENT PROCEDURE SHARP
Most data that is stored on the HDD can be backed up and reinstalled following replacement or HDD
failure. If the HDD is operating normally before replacement, backup the data and then reinstall the data
onto the replacement HDD.
The HDD contains the following data:-

Reinstall
No. Data Backup Method Data Reinstall Method
Operator
1 e-Manual Cannot be backed up Sim49-03 Service
Sim56-02 / Device cloning Sim56-02 / Device cloning
2 Address book Service
/ Storage backup / Storage backup
Image Send registration
3 data (Sender’s information, Service
meta data, etc.)
User authentication
4 Sim56-02 Sim56-02 Service
Account management
5 Japanese FEP dictionary Not available —
6 Chinese FEP dictionary Not available —
7 JOB LOG Perform via WEB PAGE —
8 JOB completion list Not available —
9 New N/A (FSS) information Not available —
10 User font (Added) Not available Perform via WEB PAGE.
11 User macro Not available Perform via WEB PAGE Service or
User
Perform via WEB PAGE or
12 Document filing Perform via WEB PAGE
Sim56-03
13 System setting data Service
14 Watermark Cannot be backed up Sim49-5 Service
15 User colour profile Not available Perform via WEB PAGE Service
Mirroring information
(When the mirroring kit is Forcible rebuilding is
16 Not available Service
installed, the mirroring performed.
information is written.)
Individual setting
17 information for direct WEB Service
browsing
Cookie file for
18 Service
OSA application
Reinstallation of
19 eOSA application file Service
application
User file saved in the SMB
20 Service
server (NAS)
36
SHARP HDD REPLACEMENT PROCEDURE
HDD Replacement Procedure
1. Back up the HDD storage data before replacement:-
 Use SIM56-02 or device cloning/storage backup function to backup the Address book, Image
Send registration data and User authentication data to USB memory.
 When using the MFP Web Page, back up the Document Filing data, Font, Macro and JOB LOG
data to PC
Note: Document Filing data can also be backed up using SIM56-03
2. When there is FAX/Internet Fax received data present, use SIM66-62 to backup the image data to
USB memory (PDF file), and then provide the PDF data to the user. (This data cannot be restored
to the machine).
3. Replace the HDD.
4. Power on / Boot the MFP Device:-

 For new HDD (from service parts) only, Formatting is automatically performed.
 When using an HDD from another MFP Device, U2-05 trouble will be displayed. Use SIM16 to
cancel U2-05 trouble and then format the HDD using SIM62-01.
5. Clear the FAX/SCANNER image memory by executing SIM66-10:-

This memory must be cleared for all models equipped with FAX/I-FAX and Network Scanner in order to
keep compliance between the HDD data and the image related memory.
6. Install the E-Manual Data onto the HDD using SIM49-03.
7. Install Watermark data onto the HDD using SIM49-05:-

U2-60 trouble will be displayed when no Watermark data is present . After installing the
Watermark data, reboot the MFP and cancel U2-60 trouble by executing SIM16.
8. Import the storage data backed up in Step 1.

 Use SIM56-02 or device cloning/storage backup function to import the Address book, Image
Send registration data and User authentication data etc.
 Import the Document Filing data, User font and macro data - (The JOB LOG data can be backed
up but cannot be imported).
37
MX-EB12N MIRRORING KIT SHARP
When the mirroring kit is installed, the two HDD units are named HDD1 (RAID/Mirroring Kit HDD) and HDD2
(Standard Machine HDD). The status of the Mirroring Kit is displayed by one of the following UI Icons within the
operation panel:-
Mirroring Kit is installed.
Mirroring Kit / HDD Trouble.
Mirroring Kit / Rebuilding - Copying the whole contents of one HDD to the other HDD.
Troubleshooting:
Use SIM62-20 to check the HDD status, and refer to the following tables to confirm the relation between
the HDD status and possible remedy :-
Status & Trouble when is displayed:-
HDD2
SIM 62-20
OK NONE REBUILDING ERROR TROUBLE
OK – A – A A
NONE A – – – –
HDD1 REBUILDING – – – – –
ERROR A – – – –
TROUBLE A – – – –
Status & Trouble when E7-03 error message is displayed:-
HDD2
SIM 62-20
OK NONE REBUILDING ERROR TROUBLE
OK B B or C B B B
NONE B or C C C C C
HDD1 REBUILDING B C F F F
ERROR B C F F F
TROUBLE B C F F D or E
Cont’d
38
SHARP MX-EB12N MIRRORING KIT
Troubleshooting:
Case Trouble Cause Advice

One HDD status Replace the HDD & perform the replacement
is OK. Connection failure of the procedure of the mirroring kit HDD.
A connectors and harness of the  Replace the mirroring kit and perform the
One HDD status is mirroring kit replacement procedure of the mirroring kit
NG HDD.
 Replace the cable. Remove and connect.
 Communication trouble
 Replace the HDD which indicates other than
through the SATA harness of
OK and perform the replacement procedure
HDD.
of the mirroring kit HDD or standard machine
When at least one  Trouble of HDD which
B HDD.
HDD is OK. indicates the status other than
 Replace both of the HDD of the mirroring kit
OK.
and that of the machine. Perform the
 Broken data in HDD. replacement procedure of the mirroring kit
 RAID PWB trouble. HDD and standard machine HDD.
 Replace the cable. Remove and connect.
 Communication trouble  Check connection between the mirroring kit
through the SATA harness of and the HDD.
HDD.  Replace the HDD which indicates NONE.
 Connection failure between Perform the replacement procedure of the
When at least one
C the mirroring kit and the HDD. mirroring kit HDD or standard machine HDD.
HDD is NONE.
 HDD trouble.  Replace the mirroring kit. Perform the
 HDD SATA harness & replacement procedure of the mirroring kit
connector trouble. HDD or standard machine HDD.
 RAID PWB trouble.  Replace both of the HDD of the mirroring kit
and that of the machine.
 Replace the mirroring kit. Perform the
replacement procedure of the mirroring kit
HDD or standard machine HDD.
When in TROUBLE-  RAID PWB trouble
D  Replace both of the HDD of the mirroring kit
TROUBLE.  (Both or one) HDD trouble and that of the machine. Perform the
HDD and standard machine HDD.
 The mirroring kit is composed
When in TROUBLE- of HDD's that have different  Replace both of the HDD of the mirroring kit
TROUBLE. mirroring information. (eg. A and that of the machine. Perform the
E replacement procedure of the mirroring kit
(Occurring when HDD which has been used in
replacing the HDD) the mirroring kit of another HDD and standard machine HDD.
machine is installed.)
 Replace the mirroring kit. Perform the
HDD or standard machine HDD.
Other than cases B,  RAID PWB trouble.
F  Replace both of the HDD of the mirroring kit
C, D, and E  Both HDD’s trouble. and that of the machine. Perform the
HDD and standard machine HDD.
39
MX-EB12N MIRRORING KIT SHARP
HDD Replacement Procedure:
Where possible, backup the HDD storage data before replacement:-
• Use SIM56-02 or device cloning/storage backup function to backup the Address book, Image
Send registration data and User authentication data to USB memory.
• When using the MFP Web Page, back up the Document Filing data, Font, Macro and JOB LOG
data to PC
When there is FAX/Internet Fax received data present, use SIM66-62 to backup the image data to USB
memory (PDF file), and then provide the PDF data to the user. (This data cannot be restored to the
machine).
Confirm that the UI icon which indicates “HDD trouble” is displayed. Use SIM62-20 to confirm the HDD
status to determine which HDD is in trouble:-
If HDD1 is in trouble, replace the HDD of the mirroring kit.
If HDD2 is in trouble, replace the HDD of the machine.
Power off the MFP device (Primary power switch).
WHEN REPLACING THE MIRRORING KIT HDD ONLY:-
1. Using a new HDD unit from Service Spare Parts, replace the Mirroring Kit HDD.
2. Power on / Boot the MFP device:- Rebuilding is automatically executed.
3. Check that E7-03 trouble does not occur, and the UI icon which indicates rebuilding of the
mirroring kit is displayed. Use SIM 62-20 to confirm the status of the replaced HDD is displayed
as REBUILDING.
Note: It may take approx. three hours to complete HDD “rebuilding”.
4. Once REBUILDING is complete, use SIM62-20 to confirm that the HDD status is displayed as
HDD1/HDD2=OK/OK.
WHEN REPLACING BOTH THE MIRRORING KIT AND MACHINE HDDs TOGETHER:-
1. Using a new HDD units from Service Spare Parts, replace both HDD's (and RAID PWB if required).
2. Set DIPSW1 of the mirroring kit to ON:-
3. Power on the MFP device - Forcible rebuilding is executed.
40
SHARP MX-EB12N MIRRORING KIT
4. Check that E7-03 trouble does not occur, and the UI icon which indicates rebuilding of the
mirroring kit is displayed.
5. Execute SIM62-20 to confirm that the HDD status is displayed as HDD1/HDD2=OK/OK.
6. Power OFF the MFP device (Primary power switch) and set DIPSW1 to OFF.
7. Power ON the MFP Device
8. Clear the FAX/SCANNER image memory by executing SIM66-10:-

This memory must be cleared for all models equipped with FAX/I-FAX and Network Scanner in order to
keep compliance between the HDD data and the image related memory.
9. Install the E-Manual Data onto the HDD using SIM49-03.
10. Install Watermark data onto the HDD using SIM49-05:-

U2-60 trouble will be displayed when no Watermark data is present . After installing the
Watermark data, reboot the MFP and cancel U2-60 trouble by executing SIM16.
11. Import the storage data backed up in Step 1.

 Use SIM56-02 or device cloning/storage backup function to import the Address book, Image
Send registration data and User authentication data etc.
 Import the Document Filing data, User font and macro data - (The JOB LOG data can be backed
up but cannot be imported).
Caution:
• When replacing the HDD for the mirroring kit, ensure to use a new HDD unit.
• If an HDD that has been previously used for a mirroring kit is used to replace a HDD, the
operations and the data cannot be assured and E7-A5 trouble may occur.
• If an HDD that has been previously used for a mirroring kit is installed, the original data may be
erased.
• When removing the HDD after installing the mirroring kit, be sure to remove both HDD's
together.
• If only one HDD is removed and then reinstalled, the data of both HDD's may
not be identical, causing an error.
• When removing the HDD for maintenance reasons only, disconnect the HDD SATA connector of
the MFP PWB first, and then perform the required maintenance. With this procedure, both
HDD's are disconnected from the machine.
41
SD CARD REPLACEMENT PROCEDURE SHARP
Only limited data that is stored on the SD Card can be backed up and reinstalled following replacement or
SD card failure. If the SD Card is operating normally before replacement, backup the data (prior to
replacing).
The SD Card includes the following data:-
Data
Partition Backup
Stored Data Reinstall
Number Method
Method
SIM49-01
(BOOT
ICU firmware
L-201 ICU firmware - cannot be
data
installed
again.)
FAX reception
I-201 FAX/Internet Fax reception image data SIM66-62 -
data
Replacement Procedure:
When replacing the SD card, be sure to use the specified SD card supplied as a service part only.
The firmware required for booting the MFP device must be included on the SD card that is used in
this machine - Commercially available SD cards do not have this firmware data.
1. Use SIM56-02 to backup the SD card data to a USB memory device.

2. If the operation panel has HOME screen has been customised, backup the SD card data by using
the Device Clone function.
3. When there is FAX/Internet Fax data received, use SIM66-62 to back up the image data to the USB
memory (PDF file type), and then provide the PDF data to the user. (The data cannot be restored to
the machine.)
4. Replace the SD card with a new one.
5. Upgrade the firmware to the latest version.
6. Use SIM66-10 to clear the image send memory. (This is in order to obtain consistency between
the HDD data and the image related memory.)
7. Use SIM56-02 to restore the data backed up in step 1.
8. Restore the data backed up in step 2 by using Device Clone function.
Notes:
 If U2-40 or E7-07 trouble occurs and the error cannot be cancelled using SIM16, this may
indicate an issue or failure of the SD Card – replace the SD Card by following the procedure
detailed above.
Caution:
Data backed up using SIM56-02 must not be installed to another machine otherwise, the adjustment
data will be overwritten and trouble may be generated.
42
SHARP CF CARD REPLACEMENT PROCEDURE
Only limited data that is stored on the CF Card can be backed up and reinstalled following replacement or
CF card failure. If the CF Card is operating normally before replacement, backup the data and then
reinstall the data onto the replacement CF Card.
Data
Partition Backup
Stored Data Reinstall
Number Method
Method
SIM49-01
(BOOT
ICU firmware
L-101 ICU firmware (Including OS section) - cannot be
data
installed
again.)
Font - SIM49-01
Web help - SIM49-01
SPDL - SIM49-01
ICU firmware Option Font ROM - SIM49-01
S-101 fixed data (Pre- UI Action Script main program - SIM49-01
install) UI screen information (XML) - SIM49-01
Flash image - SIM49-01
Flash language data - SIM49-01
Flash guidance animation - SIM49-01
Setting value data file (System setting/SIM
S-102 System Data setting data (Image quality SIM56-02 SIM56-02
adjustment)/FAX Soft SW)
Replacement Procedure:
When replacing the CF card, be sure to use the specified CF card supplied as a service part only.
The firmware required for booting the MFP device must be included on the CF card that is used in
this machine - Commercially available CF cards do not have this firmware data.
1. Use SIM56-02 to backup the CF card data to the USB memory.

2. When the operation panel home screen has been customised, backup the CF card data by using
the device cloning function.
3. Replace the CF card with a new one.
4. Upgrade the firmware to the latest version.
5. Use SIM56-02 to restore the data backed up in procedure 1.
6. Restore the data backed up in procedure 2 by using the device cloning function.
Notes:
 If E7-A6 trouble occurs and the error cannot be cancelled, this may indicate an issue or failure of
the CF Card – replace the CF Card by following the procedure detailed above.
43
FIRMWARE & PRINT DRIVER REVISION SHARP
Engine Firmware [February 16]:
Firmware ROM
ICUM MAIN 05.00.A2.s0
ICUM SUB 05.00.A2.00
ICU MAIN 05.00.A2.00
ICU BOOT 01.01.A2.00
PCU 04.05.G2.00
SCU 02.00.A2.00
DESK 03.00.G1.00
DESK TANDEM [MX-DE20] 01.00.A2.00
UI CONTENTS 05.00.A2.00
LCC [MX-LC11] 01.00.A1.00
SADDLE FINISHER [MX-FN10] 01.15.02.00
INNER FINISHER [MX-FN17] 02.02.03.00
PUNCH 01.03.02.00
FAX MAIN [MX-FX11] 01.01.G1.00
DATA SECURITY KIT [MX-FR41U] 05.00.Ad.00
ACU [MX-EB11] 02.00.A2.00
WATERMARK 01.00.00.00
E-MANUAL 01.50.A2.00
Print Driver [February 16]:
Windows OS (32Bit) Windows OS (64Bit)

Driver
2008, 7, 8, 8.1, 10 2008(R2), 2012(R2), 7, 8, 8.1, 10
PCL6 10.01.06.50 [WHQL] 10.01.06.50 [WHQL]

PS 10.01.05.50 [WHQL] 10.01.05.50 [WHQL]
PPD 1.5.0.13 [WHQL] 1.5.0.13 [WHQL]
PC-Fax 3.8.17.23 3.8.17.23
TWAIN 3.01.024.000 [WHQL] 3.01.024.000 [WHQL]
XPS ** 01.04.42.01 [WHQL] 01.04.42.01 [WHQL]
Sharp UD2 02.05.13.06 [WHQL] 02.05.13.06 [WHQL]
Note: ** XPS driver supports Windows Vista only.

For the latest Firmware and Print Driver version(s), please refer to the SHARP Support Website.
44
SHARP TEST SIMULATION
The following pages contain information regarding test simulations. For a detailed description for each
test simulation, please refer to the MX-2640/3140/3640N Service Manual.
Simulation Entry Method:
1. Double-click the [HOME] key. (Total use quantity/Toner remaining quantity display mode screen
will appear):-
2. Touch the VER display section (as indicated below):-
3. Touch #   C 
* * keys:-
4. Enter a main SIM code with the 10-key pad then touch the START (MONO or COLOR) key or select
a main code from the SIM key list on the touch panel.
45
TEST SIMULATION SHARP
1 Scanner Self Test 9 Duplex Operation & Test

1 Scanner operations test 3 ADU load & output check
2 Scanner sensor check
5 Scanner unit and control circuit check 10 Toner Motor Operation & Test
1 Toner motor operation check
2 RSPF Self Test
1 SPF ageing test. 13 U1 Clear / Cancel
2 SPF sensor check -- Trouble cancel (U1 trouble).
3 SPF output check (motor, clutch, solenoid)
14 Clear / Cancel
3 Finisher Operation & Test -- Trouble cancel (excluding U2/PF trouble).
2 Finisher sensor check
3 Finisher output / load check 15 U6 Clear / Cancel
10 Finisher adjustment -- Trouble cancel (excluding U2/PF trouble).
4 LCC / Desk Operation & Test 16 U2 Clear / Cancel

2 LCC sensor check -- U2 trouble cancel
3 LCC output / load check
5 DTRC clutch operation check 21 Maintenance Cycle Configuration
1 Maintenance cycle setting
5 Lamp Operation & Test
1 LCD/LED operation panel test 22 Data Output & Check
2 Heater lamp load check
1 Counter data display
3 Scanner lamp control circuit check
2 Jam/trouble counter display
4 Discharge lamp control circuit check
3 Jam history data display
4 Trouble code history data display
6 System Load Operation & Test
5 ROM version display
1 Paper Feed output / load check 6 Data print mode
2 Fan control circuit check 8 RSPF & Scanner output counter display
3 Transport unit control circuit check 9 Paper feed counter display
6 Fuser pressure release operation check 10 Machine system display
90 Reset machine to factory setting (scanner 11 Fax counter display
mirror unit lock position execute). 12 RSPF jam history display
13 Process cartridge counter display
7 Device Aging Operation & Test 14 Toner cartridge use status
1 Ageing test setting 18 User data delete history
6 Interval ageing cycle timer set up 19 Image Send counter display
8 Warm up time display setting 25 Toner usage estimator data display
9 Printing colour select mode (colour) 40 Error code list display
12 Document reading setting (aging) 42 JAM/Trouble data check
43 JAM data details display
8 High Voltage Operation & Test 60 Utility counter mode history data display
1 Developer bias setting and output 90 System setting list print
2 MHV/Grid setting and output
6 Transfer setting and output 23 Data Print Mode & Check
2 Print jam/Trouble data print mode
9 Duplex Operation & Test 80 Data print mode (paper feed)
2 ADU sensor check
46
24 Data Counter & Clear 26 Device Configuration

1 Jam/trouble counter clear 73 Poster enlargement image loss adjustment
2 Paper feed counter clear 74 OSA trial mode setting
3 Document feed & output counter clear 78 Remote operation (VNC) password setting.
4 Maintenance counter clear 79 User data delete pop up display
5 Developer counter clear enable/disable
6 Copy Counter clear
9 Print & other counter clear 30 Sensor Operation & Test
10 Fax counter clear 1 Main unit sensor check
12 Document filing counter clear 2 Paper feed sensor check (main body)
15 Network scanner counter clear
25 Toner usage estimator counter clear 40 Bypass Operation & Adjustment
35 Toner cartridge use status clear 2 Bypass tray width adjustment
60 Utility counter mode history data clear 7 Bypass tray width detection manual setting
25 DV Auto Adjustment & Monitor 41 OSS Operation & Adjustment

1 Toner sensor monitor (Process drive) 1 Document sensor operation check
2 Auto developer adjustment setting 2 Document sensor output setup
4 Toner supply quantity data display 3 Document sensor output display
5 Toner density correction data display
43 Fuser Setting & Adjustment
26 Device Configuration 1 Fuser temperature setup for each mode
1 Right Tray setup 2 Fusing operation and preheating setup
2 LCC paper size setup 20 Fuser temperature. correction for low
3 Auditor setup temperature & humidity (L/L)
5 A3 Total/Maintenance counter set-up 21 Fuser temp correction for high
6 Destination set-up temperature & humidity (H/H)
7 Machine ID setting 24 Fuser temperature correction setting
8 Long paper mode counter setting 31 Fuser web operation check
10 Network scan trial mode set-up (MX-AMX1) 32 Force operation of web cleaning (job end)
18 Toner save operation 34 Fusing lower web cleaning motor operation
30 CE mark control setup check.
32 Fusing cleaning operation setting 35 Fusing NIP operation check
35 Trouble memory mode setting
38 Engine life over setting (Maintenance) 44 Process Control Data
41 Pamphlet mode AMS operation
1 Process control mode setting
49 Copy speed mode setup (Postcard)
2 Process control sensitivity adjustment
50 Function setting: (B/W reverse, Colour
4 Process control initial density setup
mode, Finisher, Long Size print etc).
6 High density process control correction
51 Serial port operation setting (for PCI)
9 Process control data display
52 Blank paper count mode setting (non
12 DM data, patch/base data display
printed paper – insert/cover page)
14 Fuser temp.& humidity output data
53 Enable/Disable auto colour calibration
15 OPC drum idle rotation setting
60 Utility counter mode setup
17 Process refresh execution
61 Coverage counter threshold setup
21 Half tone process control registration
65 Finisher staple alarm mode set-up
22 Half tone process control patch result
69 Toner near end setting
24 Half tone correction data result display
71 Web browsing trial mode setup
47
44 Process Control Data 46 Copy & Image Density Adjustment

25 Initial half tone correction data display 55 Drop out colour mode adjustment for
26 Half tone process control execution Image Send mode.
27 Half tone process control correction clear 58 Copy mode pseudo resolution setting
28 Process control timing (On/Off) setting (smoothing process).
29 Enable/disable half tone correction during 59 Copy mode pseudo resolution image
each job process adjustment.
31 OPC drum deflection adjustment/check 60 Sharpness adjustment (colour auto mode)
37 DV bias correction level setting for 61 Area separation recognition setting
continuous print mode. 62 ACS operating condition setting
43 DV unit installation identification check 63 Copy low density adjustment
62 Process control execution condition setting 65 Colour correction table setting.
66 Watermark adjustment for Copy/Printer
46 Copy & Image Density Adjustment 74 Copy colour balance adjustment
1 Colour copy density adjustment 90 Set process operation of high compression
2 B/W copy density adjustment PDF images
4 Colour scanner density adjustment 91 Adjust reproduction of black text.
5 B/W scanner density adjustment
8 Colour scanner balance adjustment RGB 48 Magnification & Motor Adjustment
9 Scan image density adjustment 1 Scan image magnification ratio adjust
10 Copy colour balance & gamma manual (Main scan)
adjustment 5 Scan image magnification ratio adjust (Sub
16 Monochrome copy density & gamma scan)
adjustment 6 Motor rotation speed adjustment
19 B/W auto exposure mode setup
21 Engine colour balance adjustment (All) 49 Firmware & E-Manual Upgrade
23 Enable/disable maximum density adjust. 1 Firmware Upgrade Program
24 Engine half tone auto adjustment 3 E Manual Update Program
25 Single colour mode colour balance set-up 5 Watermark Update Program
26 Single colour mode colour balance reset 10 ACU Firmware Update Program
27 Coefficient (Black edge) gamma set-up
30 Resolution adjust (sub-scan – copy mode) 50 Image Position Adjustment
32 Document background density adjust. 1 Lead edge/copy position adjustment
36 2-colour mode adjustment (Red, Black) 5 Printer lead edge adjustment (sub scan)
37 B/W image reproduction adjustment 6 DSPF Lead edge/copy position adjustment
38 Black component adjustment (Copy mode) 10 Print off-centre deviation adjustment.
39 Fax Image send sharpness adjustment 12 Original centre deviation adjustment.
40 Fax mode exposure adjust (All modes) 20 Manual colour registration adjust.
41 Fax mode exposure adjust (Normal) 22 Auto colour registration & drum adjust.
42 Fax mode exposure adjust (Fine Text) 24 Auto registration & drum data display
43 Fax mode exposure adjust (Super Fine) 27 Image loss adjustment (Fax/Scanner)
44 Fax mode exposure adjust (Ultra Fine) 28 Service adjustment (OC/SPF position)
45 Fax mode exposure adjustment (600dpi)
46 Fax mode exposure adjustment (RGP RIP) 51 Resist Roller Adjustment
47 JPEG compression rate setting
1 Secondary transfer voltage ON timing
51 Heavy paper mode gamma adjustment
adjustment
52 Heavy paper mode gamma default set
2 Resist roller adjustment
54 Half tone density adjustment (dither).
48
53 Document Feeder Adjustment 55 MFP Data Setting

6 RSPF document tray size adjustment 3 Controller soft switch setting:-
7 RSPF document tray size adjust value set. SW22-5 Display toner remaining (MFP
8 RSPF scanning position adjustment Status):-
9 RSPF dirt detection setting 0= Disabled,
10 RSPF dirt detection execution 1 = Enabled/Display
SW24-7 Continuous print mode for OSA
55 MFP Data Setting (job queuing for external
1 Engine soft switch setting accounting):-
SW9-2 Laser power adjustment control 0 = Job Queue Disabled
for Colour:- 1 = Job Queue Enabled
0 =Off, 1 = On (Default) SW24-8 OSA Offline Mode (for external
SW9-3 Laser power adjustment control accounting):-
for Monochrome:- 0 = Disabled,
0 =Off, 1 = On (Default) 1 = Enabled
2 Scanner soft switch setting SW25-7 Custom Envelope size (Printer).
3 Controller soft switch setting:- 0 = Disabled,
SW1-5 Auto clear function before copy 1 = Enabled
job execution:- SW26-1 Notification sound of finished
0 =Disabled, 1 = Enabled Copy job.
SW3-6 Process mixed original size 0 = Disabled, 1 = Enabled
printing for duplex mode:- SW26-2 Notification sound for Stop copy
0 =Disabled, 1 = Enabled when no original is present
SW3-7 HP Compatibility Mode:- 0 = Disabled, 1 = Enabled
0 =Disabled, 1 = Enabled SW27-8 Retain Scan to Desktop
SW4-5 Paper type simplification destination for a certain period
selection:- after a scan operation.
0 =Disabled, 1 = Enabled 0 = Disabled (Default)
SW4-7 Paper feed size entry:- 1 = Enabled
0 =Disabled, SW28-3 Single Email alert notification for
1 = Enabled customer.
SW6-1 Ethernet Speed Auto 0 = Disabled (Default)
negotiation:- 1 = Enabled
0 = Enabled, 1 = Disabled SW28-4 Envelop mode – automatically
SW6-2 Ethernet Link Speed:- change to size tab screen.
0 = 100Base TX, 1 = 10Base T 0 = Disabled (Default)
SW6-3 Ethernet Duplex Mode:- 1 = Enabled
0 = Full, 1 = Half SW28-6 Disable Multi Shot & Pamphlet
SW6-4 Ethernet 100/1000 Link Speed:- function when reprinting
0 = 100Base TX, 1 = 1000Base T retention data.
SW6-8 USB Card Reader detection 0 = Disabled (Default)
control 1 = Enabled
0 =Disabled, 1 = Enabled SW28-7 The [X] keys indicating
SW9-5 Maintenance notification setting determination of setting can be
by Printer MIB:- changed to [OK] keys
0 = Enabled, 1 = Disabled 0 = Disabled,
SW17-3 A3 / Postcard Counter Mode 1 = Enabled (Default)
0 = Disabled, 1 = Enabled
49
55 MFP Data Setting 62 HDD Operation & Test

3 Controller soft switch setting:- 11 Document filing data deletion
SW29-7 Disable Pop Up Message for Data 12 Enable/disable auto format for HDD
is being cleared (DSK) & Settings trouble.
of machine changed by Web 13 HDD format (manual area only)
page:- 14 Delete document filing management data
0 = Displayed (Default) 20 Check operation of mirroring hard disk
1 = Not displayed
SW30-3 Hold Image Send destination 63 CCD Operation & Adjustment
address function. 1 Shading correction data display
0 = Disabled, 2 Shading correction execution (force)
1 = Enabled (Default) 3 CCD gamma & colour correction adjust.
SW33-4 90 degrees rotate from the 4 SIT chart patch density list display
Bypass Tray when Size Input is 5 CCD gamma & colour correction reset.
set to "X=148 / Y=210 6 Print engine colour balance
0 = Disabled, 1 = Enabled 7 Standard target colour calibration set-up
10 Special Stamp setting (Taiwan only) 8 Standard scanner target reset (Service)
11 Colour Balance setting (Factory Mode).
56 MFP Data Import & Export
1 Transfer data execute (MFP/SD Card/SRAM 64 Self Test Print
& EEPROM) 1 Test print (Colour mode)
2 Export/Import EEPROM/SD Card/HDD data 2 Test print (B/W mode)
3 Document filing data backup to USB 4 Printer self print test
4 Job log data backup to USB 5 Printer self print test (PCL)
5 Export Adjustment & Settings data to USB 6 Printer self pint test (PS)
6 Output Jam/Trouble data 7 Adjustment pattern print (Sim46-21)
7 Export Syslog data to USB
65 LCD Operation & Adjustment
60 Memory Operation & Test 1 LCD touch panel adjustment
1 SDRAM read/write test (MFP PWB) 2 LCD touch panel adjustment result display
5 Operation panel key input test
61 LSU Writing Adjustment/Test
1 LSU test (Polygon & BD detection check) 66 Fax Control Settings & Adjustments
3 LSU power auto setup 1 Fax Soft SW setting:-
4 LSU position adjustment (CMYK) SW24 Communication Signal sending
11 LSU power correction (automatic) level (bits 1-8):-
12 LSU power manual correction Default Value (Australia/NZ)
13 LSU power correction value reset/clear 00001011
SW27-4 V.34 mode function (call
62 HDD Operation & Test arrival):-
1 HDD/SD Card format 0 = V.34 valid.
2 HDD partial read/write check 1 = V.34 invalid.
3 HDD read/write check (all areas) SW27-5 V.34 mode function (polling
6 Smart (HDD) self diagnostic test when calling):-
7 Smart (HDD) self diagnostic error log 0 = V.34 valid.
8 HDD/SD Card format (excluding system & 1 = V.34 invalid.
operation manual area)
10 Job completion list deletion (with job log)
50
66 Fax Control Settings & Adjustments 67 Printer Settings & Adjustments

1 Fax Soft SW setting:- 17 Printer NVRAM clear
SW27-6 V.34 mode function (manual 24 Printer half tone auto adjustment
communication):- 25 Printer half tone colour adjustment
0 = V.34 valid. 26 Standard target select of printer half tone
1 = V.34 invalid. auto adjustment
SW33-6,7 Transmission cable amplitude 27 Scanner target of printer calibration setup
equaliser:- (Service)
00 = 0dB 28 Standard target of printer colour
01 = 4dB calibration (Service)
10 = 8dB 31 Printer calibration data clear
11 = 12dB 33 Printer screen gamma adjust. (PCL/PS)
2 Country code default set (Fax) 34 Engine maximum adjustment mode for
3 Fax PWB controller memory check printer
4 Fax signal line check (Max level) 36 Adjust low density section
5 Fax signal line check (Soft SW setting level) 41 Threshold value setting for printing
6 Fax list print (confidential registration) judgement of the black colour in B/W
7 Fax memory printout (all data) printing or selected colour.
8 Fax sound message setup 42 Gradation setting amount for the black
9 Fax signal line check (Soft SW setting) colour in B/W printing or selected colour.
10 Fax all memory clear 43 Colour balance adjustment of fine B/W
11 Voice signal check (line/speaker 300bps) printing.
12 Voice signal check (line/speaker 300bps) 45 Printer image filter and trapping
13 Register dial number for Sim 66-14/15/16 adjustment.
14 Adjust/check the time dial pulse (10bps) 52 Printer default gamma check (PCL/PS)
15 Adjust/check the time dial pulse (20bps) 54 Printer colour balance adjustment
16 Adjust/check the send level DTFM signal
17 DTFM signal to send to line (Max level)
18 DTFM signal to send to line (Soft Sw level)
21 Print various registration information
22 Set the sound volume of the handset
24 Fast memory data clear
29 Fax address book clear
30 Tel/LIU sensor status check
31 ON/OFF setting of output port (Tel/LIU)
32 Received data check (comparison)
33 Busy Tone/CNG/CED/FNET detect check
34 Display time required for sending test data
36 Check Send/Receive from modem.
39 Check Destination saved in Fax EEPROM
42 Rewrite PIC program installed on Fax box
43 Write program & adjustment values to PIC
installed on Fax
61 Display FAX related soft switch (151-250)
62 FAX receive data export in PDF format.
51
TROUBLE CODES SHARP
A0 E7
01 PCU ROM abnormality 20 LSU laser detection error (K).
02 SCU ROM abnormality 21 LSU laser detection error (C).
04 ACU/ACRE expansion ROM error 22 LSU laser detection error (M).
10 Colour profile error 23 LSU laser detection error (Y).
11 Firmware discrepancy (MFP-PCU) 24 LSU LD driver error (K)
14 MFP-CPU firmware inconsistency 25 LSU LD driver error (C)
15 Incompatible DSK Boot and program 26 LSU LD driver error (M)
firmware version 27 LSU LD driver error (Y)
16 Data error of Energy Saving NIC firmware 28 LSU-PCU connection trouble
on SD card. 29 LSU-ASIC frequency abnormality.
17 UI data & CPU firmware inconsistency. 42 Image data trouble (ACRE - ASIC)
20 Firmware & EEPROM conflict (MFP) 46 Image data decode error ( ACRE)
21 Firmware & EEPROM conflict (PCU) 47 MFP & ACRE firmware inconsistency
22 Firmware & EEPROM conflict (SCU) 48 Scanner expansion PWB (ACRE) memory
error
C1 49 Watermark data error
10 Main charger trouble (Monochrome) 50 Firmware & PWB combination error
14 Main charger trouble (Colour) 55 PCU PWB information sum error
60 MFP combination error (Firmware/PWB)
61 MFP-PCU combination error
C4
65 MFP EEPROM sum check error
00 PTC trouble (TC high voltage) 80 MFP-SCU communication trouble.
89 Communication error between MFP PWB
CE & Energy Saving NIC controllers.
00 Network communication error 90 MFP-PCU communication trouble.
01 Network card is not installed or defective 91 Fax reception image data error
02 FTP or Mail server is not found 92 Copy image data error
03 Specified server does not correspond 93 Image data process error.
during transmission 94 Image data process error (import data)
04 Invalid account/password (FTP server) 95 Printer PWB DIMM memory check error.
05 Invalid directory entered (FTP server) 96 MFP PWB DIMM memory check error.
06 Specified mail server (POP3) is not found A0 LSU LD PWB EEPROM R/W error (K)
07 Invalid server account or password A1 LSU LD PWB EEPROM R/W error (C)
08 The specified mail server (POP3) suspends A2 LSU LD PWB EEPROM R/W error (M)
response A3 LSU LD PWB EEPROM R/W error (Y)
A5 Mirror kit HDD installation error
E7 A6 Compact Flash memory trouble
01 MFP image data trouble.

EE
02 HDD trouble when the mirroring kit is
installed. EC Auto DV adjustment trouble.
03 HDD trouble. EL Auto DV adjustment trouble (over toned).
04 HDD-ASIC error. EU Auto DV adjustment trouble (under toned).
07 SD Card error
10 Shading trouble (Black correction). F1
11 Shading trouble (White correction). 00 Finisher-PCU PWB communication error.
14 CCD-ASIC communication error. 03 Finisher exit roller lifting operation trouble
20 LSU laser detection error (K).
52
SHARP TROUBLE CODES
F1 F2
08 Finisher staple shift motor trouble. 76 Toner cartridge CRUM error (M)
10 Finisher staple operation trouble. 77 Toner cartridge CRUM error (Y)
11 Finisher grip operation trouble. 78 Image density registration sensor trouble
15 Finisher exit tray lift operation trouble. 91 High density process control high voltage
19 Finisher alignment operation trouble F. error (K)
20 Finisher alignment operation trouble R 92 High density process control high voltage
21 Finisher interface fan motor trouble. error (C)
31 Saddle Finisher folding sensor trouble. 93 High density process control high voltage
32 Finisher/Punch unit communication error. error (M)
33 Punch unit shift operation trouble. 94 High density process control high voltage
34 Punch operation trouble. error (Y)
36 Punch paper edge detection error
37 Finisher data backup RAM error. F3
38 Punch data backup RAM trouble.
12 Paper feed tray 1 lift up trouble
39 Punch paper dust sensor trouble. 22 Paper feed tray 2 lift up trouble
41 Saddle paper positioning trouble
43 Saddle alignment operation trouble.
F6
45 Saddle staple trouble.
47 Saddle paper transport motor trouble. 00 ICU-Fax communication trouble (ICU)
50 Finisher incompatibility trouble. 01 Fax EEPROM read/write error.
04 Fax modem operation trouble.
F2 21 LIU & Fax soft switch error (combination)
30 Access error to 1-chip on Fax board.
22 Discharge lamp trouble (K) 97 Fax Pwb compatibility trouble.
23 Discharge lamp trouble (C) 98 Improper Fax & Destination information.
24 Discharge lamp trouble (M)
25 Discharge lamp trouble (Y)
H2
39 Process temperature sensor trouble
40 Toner density sensor trouble (K) 00 Thermistor open trouble (TH_UM_AD2).
41 Toner density sensor trouble (C) 01 Lower thermistor open trouble (TH_LM).
42 Toner density sensor trouble (M) 02 Thermistor open trouble (TH_US).
43 Toner density sensor trouble (Y) 03 Thermistor open trouble (TH_UM_AD1)
45 Colour image density sensor trouble
49 LSU thermistor trouble H3
50 K drum phase sensor trouble 00 Fuser high temperature trouble (TH_UM).
51 CL drum phase sensor trouble 01 Fuser high temperature trouble (TH_LM).
58 Temperature/humidity sensor trouble 02 Sub thermistor fusing section high
(HUD_M/TH_M) temperature (TH_US).
64 Toner supply operation trouble (K)
65 Toner supply operation trouble (C) H4
66 Toner supply operation trouble (M)
67 Toner supply operation trouble (Y) 00 Fuser low temperature (TH_UM_AD2)
70 Improper toner cartridge detection (K) 01 Fuser low temperature (TH_LM)
71 Improper toner cartridge detection (C) 02 Sub thermistor fusing section low
72 Improper toner cartridge detection (M) temperature (TH_US)
73 Improper toner cartridge detection (Y)
74 Toner cartridge CRUM error (K) H5
75 Toner cartridge CRUM error (C) 01 5 continuous (POD1 not reach) jams
53
TROUBLE CODES SHARP
H7 U2
10 Fuser low temperature recovery error 00 MFP EEPROM read/write error
(TH_UM_AD2) 05 Erroneous detection of account
11 Fuser low temperature recovery error management data
(TH_LM) 11 MFP PWB EEPROM check sum error.
30 Serial number discrepancy (MFP – PCU)
L1 40 SD card system storage data error
00 Scanner feed trouble. 41 HDD system storage data area error
42 Machine adjustment data (system storage
area) error
L3
50 HDD user authentication data sum error
00 Scanner return trouble. 60 Watermark check error.
80 SCU PWB EEPROM read/write error.
L4 81 SCU PWB EEPROM check sum error.
02 Paper feed motor trouble 90 PCU PWB EEPROM read/write error.
03 Fusing motor trouble 91 PCU PWB EEPROM check sum error
04 DV motor trouble K
05 DV motor trouble CMY U6
06 Transfer unit lift trouble 00 PCU-Desk communication trouble
07 Transfer belt motor trouble 01 Desk Unit Tray 1 lift motor trouble
11 Shift motor trouble 02 Desk Unit Tray 2 lift motor trouble
12 Secondary transfer separation trouble 03 Desk Unit Tray 3 lift motor trouble
16 Fusing pressure release trouble 09 LCC lift motor trouble
30 Controller fan motor 10 Desk transport motor trouble
31 Paper exit cooling fan trouble 20 LCC communication trouble
32 Power source cooling fan 1 trouble 21 LCC transport motor trouble
35 Fusing cooling fan trouble 22 LCC 24v power abnormality
43 Paper exit cooling fan 2 trouble 50 Desk incompatibility trouble
50 Process fan trouble 51 LCC – Main unit combination trouble
51 Process fan 2 trouble 52 PCU PWB – Paper feed desk
communication trouble.
L6
10 Polygon motor trouble (LSU) U7
50 Communication trouble between main
L8 unit and vendor control
01 No Full wave signal 51 Vendor machine error
02 Full wave signal error
20 MFP PWB/LSU mother board U9
communication trouble 01 Touch panel trouble
PC UC
-- Personal counter not installed 02 CPT - ASIC error
20 DOCC ASIC error
U1
01 Battery trouble.
54
SHARP IMAGE SEND COMMUNICATION ERROR
COMMUNICATION REPORT MAIN CODE:
The communication report code is composed of the following: Communication Report: XX (XXXX);
The Upper 2 digits of the Communication Report Code:- Communication report code of 00 - 99
(Refer to communication report main code).
The Lower 4 digits of the Communication Report Code:- Refer to communication report sub code 1.
The Upper 2 digits:- Communication report sub code 1 (Refer to Communication report sub code 1).
The Lower 2 digits:- Communication report sub code 2 (Refer to Communication report sub code 2).
Notes:
1. The communication report sub code 1 and sub code 2 are in hexadecimal notation. (The others are in
decimal notation.)
2. The communication report sub code 1 is not used in these models.
Report Code Final Receive Signal (Send side) Final Receive Signal (Receive side)
0 Abnormal signal Abnormal signal
1 NSF, DIS (SID), (SUB), NSS, DCS
2 CFR (PWD), (SEP), NSC, DTC
3 FTT EOP
4 MCF EOM
5 PIP, PIN MPS
6 RTN, RTP PRI-Q
7 No signal, DCN DCN
8 PPR PPS-EOP
9 PPS-EOM
10 PPS-MPS, PPS-NULL
11 RNR RR
12 CTR CTC
13 ERR EOR-Q
14 PPS-PRI-Q
16 Abnormal signal Abnormal signal
17 NSF, DIS SID, SUB, NSS, DCS
18 CFR PWD, SEP, NSC, DTC
19 FTT PPS-EOP
20 MCF PPS-EOM
21 PIP, PIN PPS-MPS, PPS-NULL
22 RTN, RTP PRI-Q
23 No signal, DCN DCN
24 PPR
25 RNR RR
26 CTR CTC
27 ERR EOR-Q
28 PPS-PRI-Q
29 V.8 Phase-1 V.8 Phase-1
55
IMAGE SEND COMMUNICATION ERROR SHARP
Report Code
Result Displayed Communication Interruption Content
(Result)
Depends on the point of communication interruption. For 16 or later, V.34
0 - 31 Refer to “previous table”.
mode communication.
33 BUSY The calling side cannot establish connection with the remote party.
A communication interruption command is made during sending/receiving.
34 CANCEL The interruption key is pressed for interruption of input.
<Send/Receive/Polling/Bulletin board>
Power is failed during sending/receiving. <Send/Receive/Polling/Bulletin
35 NG35 XXXX
board>
36 No record paper
37 Record paper jam
Memory over during reception. <Receive/Polling>
38 MEM. FULL Print is not made during reception in acting reception inhibit.
<Receive/Polling>
39 No. of paper unmatched
40 Relay not received
The send data length of one page exceeds the limit (2m) in sending.
41 LENGTH OVER
<Send/Bulletin board>
42 LENGTH OVER The receive data length of one page exceeds the limit. <Receive/Polling>
43 Communication (OK) Speaking before data transmission
44 ORIGINAL ERROR A document jam occurs in direct sending. <Send>
45 Picture quality error
The FAX signal from the remote party is not detected within T1 time.
46 NO RESPONSE <Send/Polling> (When in recall, however, the recall setting in case of a
communication error is valid.)
47 TX DECODE ERROR A decode error occurs in the FAX board. <Send/Bulletin board>
OK Normal end of communication
48
OK REPLY RECEIVE OK in Internet FAX send with reception confirmation.
The called side does not have polling function in polling reception. <Polling>
49 NO RX POLL
The called side has no data to send. <Polling>
In polling reception, DCN is received for DTC. <Polling>
50 RX POLL FAIL
In polling sending, there is no send data. <Bulletin board>
In poling sending, the allow number is not matched. <Bulletin board>
51 PASS # NG
In polling sending, the system number is not matched. <Bulletin board>
In confidential sending, the remote party does not have confidential function.
No confidential function <Send> (Including other company's machines)
52
in remote party 1) The NSF signal has not "Confidential function" bit.
2) The NSF is not a Sharp machine.
53 Confidential not received In confidential sending, DCN is received for NSS. <Send>
In confidential reception, a confidential box number which is not registered is
54 Confidential BOX NO NG
specified.
In relay command sending, the remote machine has no relay function.
No relay function in <Send> (Including other company's machine)
55
remote party 1) The NSF signal has not "Confidential function" bit.
2) The NSF is not a Sharp machine.
1) In relay command sending, DCN is received for NSS. <Send>
2) In relay command reception, a remote station number which is not
56 NO REL RX registered is specified. <Receive>
3) In F code relay broadcasting, an F code relay command is
received.<Receive>
57 Relay ID unmatched In relay command reception, the relay ID does not match. <Receive>
56
Report Code
(Result)
In reception, data are sent from a remote machine of receive inhibit number.
58 REJECTED <Receive> (Not rejected in the bulletin board send or the F code bulletin
board send.)
In F code polling (calling), the remote machine has no DIS bit 47 (polling
59 RX NO F-CODE POLL function). <Polling> In F code polling (calling), the called side has no send
data. (DIS bit 9 is 0.)<Polling>
In F code polling (calling), DCN is received for SEP. <Polling>
60 NO F-CODE POLL
In bulletin board, there is no send data for SEP. <Bulletin board>
In bulletin board, the sub address (bulletin board number (SEP)) is not
61 RX POLL # NG
matched. <Bulletin board>
62 F POLL PASS # NG In bulletin board, the pass code (PWD) is not matched. <Bulletin board>
In F code sending, the remote machine has no DIS bit 49 (sub address
63 NO F FUNC
function). <Send> (Check that the remote machine conforms to F code.)
In F code sending : <Send>
1) DCN is received for SUB. --- Check the box number.
2) DCN is received for SID. --- Check the box number and pass code.
64 NO F-CODE
In F code receiving : <Receive>
"F code relay broadcasting" or "F code confidential reception" is "Inhibited
with soft SW."
67 F PASS # NG In F code receiving, the pass code (SID) is not matched. <Receive>
In F code reception, a box number which is not registered is specified. (SUB is
68 BOX NO. NG
not matched.) <Receive>
69 MEMORY OVER Memory over in quick online sending <Send>
70 JOB MEMORY OVER In PC-FAX reservation, the number of remote parties is exceeded. <Send>
71 NG71 XXXX *1 In PC-FAX reservation, data sent from PC includes some errors. <Send>
In department management setting on the machine side:
 In reservation from PC-FAX or PC-Internet FAX, a department number which
72 NG72 XXXX *1 is not registered on the machine side is specified. <Send>
 In reservation from PC-FAX or PC-Internet FAX, the department number is not
specified. <Send>
In reservation from PC-FAX or PC-Internet FAX, the use quantity limit is
73 NG73 XXXX *1
exceeded. <Send>
When reserving specified filing in document filing in PC-FAX or PC-Internet
FAX;
 The pass-code for the folder is set on the machine side and the pass-code
74 NG74 XXXX *1
from PC-XXX does not match with it. <Send>
 The pass-code for the folder is set on the machine side and no pass-code is
specified by PC-XXX. <Send>
 Reservation cannot be made due to machine busy. (Reservation of PC-FAX
75 NG75 XXXX *1 cannot be accepted.)
 When "PC-FAX or PC-internet FAX send inhibit" is set on the machine side.
Reserved with receive confirmation request in PC-Internet FAX, but the
76 NG76 XXXX *1
Internet FAX sender is not registered on the machine side. <Send>
In reserving specified filing in PC-FAX or PC-Internet FAX, the machine has no
77 NG77 XXXX *1
filing function.
The filing function is inhibited on the machine side when filing specification is
78 NG78 XXXX *1
reserved by PC-FAX or PC- Internet FAX.
79 NG79 XXXX *1 An authentication error occurs when PC-FAX or PC-Internet FAX is reserved.
57
Report Code
(Result)
NIC connect failure (network abnormality)
 Check for disconnection of cables.
 A network trouble (CE-XX) occurs.
 The port is set to DISABLE.
80 NG80 XXXX *1
 Authentication of the POP server is failed when POP before SMTP is
enabled.
 When an error other than the communication result code 93 or 94 in D-
SMTP send (including error response of 5XX)
In Internet FAX send, reply of receive confirmation of the remote machine is
not normal. (Including PC-Internet FAX).
81 NG REPORT  Error of the disposition-modifier.
 The disposition modifier is not in an error, and the disposition type is other
than displayed, dispatched, or processed.
In Internet FAX send, time-out occurs in waiting for receive confirmation
from the remote machine. (Including PC-Internet FAX).
 In a case where send confirmation wait time-out time is other than 0,
82 NO REPORT when send confirmation reply from an Internet FAX destination is not
received.
 Recalls of the set number of recalls are performed, but send confirmation
reply from an internet FAX destination is not received.
In E-mail/FTP, Internet FAX send, the send data size exceeds the upper limit
83 NG LIMIT
of send data.
In e-mail receive, a sender is registered in receive reject address/domain.
84 REJECTED
<Receive>
In e-mail receive, an error occurs in communication with POP3 server.
85 NG85 XXXX *1  Header acquisition error.
 Time-out during mail receive
In e-mail receive, an unsupported attached file is received. Only the TIFF-F
type is supported for attached files.
86 RECEIVED
 The TIFF-F type of the attached file cannot be recognized.
 There is no attached file.
In e-mail receive, an attached file cannot be stored in memory.
87 NG87 XXXX *1
* Memory over
In SMTP e-mail receive, an attached file cannot be stored in memory.
 Cannot be stored in memory.
88 NG88 XXXX *1
 The number of items of acting receive data is the maximum, and an
additional data cannot be stored.
In SMTP e-mail receive, an error occurs in communication with the mail
89 NG89 XXXX *1 server.
 Time-out occurs during e-mail receive.
After reservation by re-operation of document filing, conversion for image
90 NG90 XXXX *1
send cannot be made.
Data cannot be written to the memory device when Scan To USB is executed.
91 NG91 XXXX *1 *2  The memory device is disconnected during writing to the memory device.
 An error occurs due to a memory device trouble.
The USB device memory overflows during writing data into the memory
92 NG92 XXXX *1 *2
device when "Scan to USB" is executed.
When error in D-SMTP send (with recall):-
 An error response of 4XX occurs during communication with the SMTP
93 NG93 XXXX *1
server.
 Time out occurs after establishment of connection with the SMTP server.
When busy in D-SMTP send
94 NG94 XXXX *1
Time out occurs during establishment of connection with the SMTP server.
58
Report Code
(Result)
95 NG95 XXXX *1 When the path is too long in execution of Scan To USB.
96 NG96 XXXX *1 When the normal process is not executed in the secure mail sending.
98 NG98 XXXX *1 The copy inhibit pattern is detected when scanning a document.
99 NG99 XXXX *1 A document which is inhibited to be copied such as a banknote is scanned.
*1 For a job status result in "Display in the column of result, NG XXXX is displayed, is the
code number. For a communication result, Communication error (XXXX) is displayed.
*2 The error code of Scan To USB is specified only in the job log.
* When the communication result is OK, the communication sub code 1 and the communication sub
code 2 are 0000. Errors in ( ) are not used.
COMMUNICATION REPORT SUB CODE 1:

The communication report sub code 1 (upper 2 digits) are always indicated as 00.
COMMUNICATION REPORT SUB CODE 2:-

Report Code 2 Communication Interruption Content Send / Receive
00 When the conditions after 01 do not apply. Send/Receive
01 Send length over Send
02 EOL time up Receive
03 Carrier detection time up Receive
04 Time up of the communication start command from the machine side Receive
05 Time up in phase C (8 min) Send
06 Memory image decode error Receive
07 Memory image decode error Send
08 Time up between frames in phase C (Report code is 0 or 16.) Send/Receive
09 Not used —
10 Not used —
11 Polarity reversion detection Receive
12 Invalid command reception Receive
13 Time up (1-minute timer/6-second time) Receive
14 PUT error Receive
15 In V.34 mode, time up is generated when shifting from Primary to Control. Receive
16 In V.34 mode, time up is generated when shifting from Control to Primary. Receive
17 Command receive time-up from MFP controller Receive
18 Not used —
19 Not used —
20 Polarity reversion detection Send
21 Invalid command reception Send
22 Fall-back retry number over Send
23 Command retry number resend over Send
24 Time up (T5 timer) Send
25 Time up (T5 timer) in V.34 mode Send
26 In V.34 mode, time up is generated when shifting from Primary to Control. Send
27 In V.34 mode, time up is generated when shifting from Control to Primary. Send
When sending the FSK signal, no response of send completion is sent back from
28 Send
the MODEM chip within a certain time. (V.34, other than V.34)
59
Report Code 2 Communication Interruption Content Send / Receive

29 Not used —
A communication error is generated between MFP controller and
30 —
Modem controller. (Report code is 0 or 16.)
31 DC current not detected (busy) Send
32 Dial tone not detected (busy) Send
33 Busy tone detection (busy) Send
34 T0 time up (Remote machine not responding) Send
35 T1 time up (Remote machine not responding) Send
36 In dialling, polarity reversion detection (Remote machine not responding) Send
37 Calling is not made (busy)<Collision detected (including CNG detection)> Send
38 Not used —
60 In resend of document filed data, an error occurs in decoding or coding. Resend
In resend of document filed data, setting to inhibit resolution conversion is made.
61 Resend
(The resolution after resend is set to be Enlarged.)
In resend of document filed data, rotation setting is made for data which
62 Resend
cannot be rotated.
In resend of document filed data, data cannot be stored in HD
63 Resend
after conversion of resolution for resend.
In resending data of document file, during conversion for resending, the number Resend
64 of IMS management pages exceeds the upper limit (999). (IT occurs in OSA Scan to OSA Scan
FTP also, resulting in memory over.) To FTP
70 E-mail header acquisition error E-mail receive
71 Time out occurs during e-mail receive. E-mail receive
72 Receive reject occurs during e-mail receive. E-mail receive
73 Network communication cannot be made due to port disable. Network send
74 An authentication of the POP server is failed when POP before SMTP is enabled. Network send
In the setting of SSL communication, when SSL communication is tried but the
75 Network send
server side does not support SSL.
76 There is no image in network communication (transfer). Network send
80 There is no attached file in received e-mail. E-mail receive
81 The attached file of received e-mail is not of TIFF type which is supported. E-mail receive
82 The TIFF type of the attached file in received e-mail cannot be recognized. ID error E-mail receive
83 The TIFF type of the attached file in received e-mail cannot be recognized. E-mail receive
The TIFF type of the attached file in received e-mail cannot be recognized.
84 E-mail receive
Version error
85 E-mail receive
Tag data error
86 E-mail receive
Tag parameter error
87 E-mail receive
Header size error
88 E-mail receive
Data error
In e-mail receive; an attached file cannot be stored in memory. Memory over.
90 E-mail receive
Cannot be stored in memory.
In e-mail receive, an attached file cannot be stored in memory.
91 E-mail receive
The file size is too great to be stored in memory.
In SMTP e-mail receive; an attached file cannot be stored in memory.
92 E-mail receive
Cannot be stored in memory.
When sub code 2 is 08 or 30 and the communication report is OK, the report code is 00 or 16.
60
SHARP SENSOR LOCATION
MAIN ENGINE & RSPF:
61
SENSOR LOCATION SHARP
MX-DE14 DESK:
MX-DE20 DESK (TANDEM DRAWER):
MX-FN17 FINISHER
62
SHARP JAM CAUSE CODES
ENGINE & DESK

Code Description Code Description
APPD1_N APPD1 not-reached JAM POD3_S POD3 remaining JAM

PPD1 not-reached JAM
APPD1_S APPD1 remaining JAM PPD1_LCC
(LCC communication abnormality)
APPD2_N APPD2 not-reached JAM PPD1_N1
(Cassette 1 paper feed)
APPD2_S APPD2 remaining JAM PPD1_N2
CPFD1 not-reached JAM PPD1 not-reached JAM
CPFD1_N2 PPD1_N3
(Cassette 2 feed paper) (Desk 1 paper feed)
CPFD1_N3 PPD1_N4
(Desk 1 paper feed) (Desk 2 paper feed)
CPFD1_N4 PPD1_NA
(Desk 2 paper feed) (ADU paper feed)
CPFD1 remaining JAM PPD1 remaining JAM
CPFD1_S1 PPD1_S1
(Cassette 1 paper feed) (Cassette 1 paper feed)
CPFD1_S2 PPD1_S2
(Desk 2 paper feed) (Cassette 2 paper feed)
CPFD1_S3 PPD1_S3
CPFD1_S4 PPD1_S4
CPFD2 JAM PPD1 remaining JAM
CPFD2_DESK PPD1_SA
(Desk communication trouble) (ADU paper feed)
CPFD2 not-reached JAM PPD1 remaining JAM
CPFD2_N3 PPD1_SM
(Desk 1 paper feed) (Manual 2 paper feed)
CPFD2 Not-reached JAM PPD2 JAM
CPFD2_N4 PPD2_DRUM
(Desk 2 paper feed) (Detect DRUM Lock)
CPFD2 remaining JAM PPD2 JAM
CPFD2_S2 PPD2_FIN
(Cassette 2 paper feed) (Finisher communication error)
CPFD2 remaining JAM PPD2 not-reached JAM
CPFD2_S3 PPD2_N1
(Desk 1 feed paper) (Cassette 1 paper feed)
CPFD2 remaining JAM PPD2 not-reached JAM
CPFD2_S4 PPD2_N2
(Desk 2 feed paper) (Cassette 2 paper feed)
DPFD1 not-reached JAM PPD2 not-reached JAM
DPFD1_N4 PPD2_N3
DPFD1 remaining JAM PPD2 not-reached JAM
DPFD1_S3 PPD2_N4
DPFD1_S4 PPD2_NM
(Desk 2 paper feed) (Manual feed tray paper feed)
DPFD2_S4 PPD2_NA
(Desk 2 paper feed) (ADU paper feed)
Manual feed paper feed JAM PPD2 JAM
MFT PPD2_PRI
(MPFD not-reached) (Image preparation wait timeout)
PPD2 remaining JAM
POD1_N POD1 not-reached JAM PPD2_S1
PPD2 remaining JAM
POD1_S POD1 remaining JAM PPD2_S2
PPD2 remaining JAM
POD2_N POD2 not-reached JAM PPD2_S3
(Desk 1 paper feed)
PPD2 remaining JAM
POD2_S POD2 remaining JAM PPD2_S4
(Desk 2 paper feed)
PPD2 remaining JAM
POD3_N POD3 not-reached JAM PPD2_SA
(ADU paper feed)
63
JAM CAUSE CODES SHARP
ENGINE & DESK

Code Description Code Description
PPD2 remaining JAM
PPD2_SM TRAY3 Cassette 3 paper feed JAM
(Manual feed tray paper feed)
Cassette 1
TRAY1 TRAY4 Cassette 4 paper feed JAM
(CPFD1 not reached JAM)
Cassette 2 paper feed JAM
TRAY2
(CPFD2 not reached JAM)
LARGE CAPACITY CASSETTE
LCC paper feed JAM LCC remaining JAM
LCC LPFD_SL
(LPFD not-reached) (Side LCC paper feed)
DOCUMENT FEEDER
ICU_REQ ICU factor stop JAM SPPD3_S SPPD3 remaining JAM
P_SHORT Short size paper JAM SPPD4_N SPPD4 not-reached JAM

Paper JAM
SDFS_S SPPD4_S SPPD4 remaining JAM
(light quantity correction error)
SPPD1_N SPPD1 not-reached JAM SPSD_SCN Exposure start wait timeout
SPPD1_S SPPD1 remaining JAM SPPD2_NR SPPD2 reverse not-reached JAM
SPPD2_N SPPD2 not-reached JAM SPPD2_SR SPPD2 reverse remaining JAM

Emergency stop request JAM
SPPD2_S SPPD2 remaining JAM STOP_JAM
(Controller request)
SPPD3_N SPPD3 not-reached JAM
INNER FINISHER
FIN_TIME Finisher paper early JAM FPPD1_S Finisher inlet port remaining JAM
FPDD_S Bundle exit remaining JAM FSTPD_S Paper exit remaining JAM
Finisher inlet port not reached
FPPD1_N FSTPLJ Staple JAM
JAM
SADDLE FINISHER
FDRLMJ Paper exit roller lift motor JAM FPPD3_N Saddle paper exit not- reached JAM
FGMJ Gripper motor JAM FPPD3_S Saddle paper exit remaining JAM
Paper attribute data reception
FIN_PAOF FSDMJ Saddle motor JAM
overflow (16 sheets)
FIN_TIME Finisher paper early reaching JAM FSPTMJ Saddle paper transport motor JAM
FPATPD_S Saddle transport remaining JAM FSSMJ Stapler shift motor JAM
FPDD_S Bundle exit remaining JAM FSTPLJ Staple JAM
FPNCHJ Punch JAM PDPPD1_N Interface inlet port not- reached JAM
Finisher inlet port not- reached
FPPD1_N PDPPD1_S Interface inlet port remaining JAM
JAM
FPPD1_S Finisher inlet port remaining JAM PDPPD2_N Interface outlet port not- reached JAM
FPPD2_N Saddle section not- reached JAM PDPPD2_S Interface outlet port remaining JAM
FPPD2_S Saddle section remaining JAM
64
SHARP REPAIR HINTS
SPECIFICATION
Model Symptom Advice
Is it possible to Tandem
Tandem operation is only supported with
MX-2640/3640N series with another
MX-2640/3140/3640N series only.
MX colour device?
To enable this function, change,
ALL SIM55-03 SW30-3 from 0 (default) to 1.
Is it possible to retain the Destination
Once enabled, go to System Settings-Image Send
Address (Image Send Mode), once the
Settings-Operation Settings menu and enable the “Hold
current Scan operation is complete?
Address for a while after scanning is completed” option
for the relevant Image Send mode.
TROUBLE CODES
To prevent static discharge (change of bias voltages),
upgrade the PCU firmware to 04.04.G2.00 (or higher).
Also check the operation of the Drum Phase sensors
C4-00 and the clutches that change the position of the
Primary Transfer Belt . The belt may not be locking
ALL securely into the colour or BW position.
PG Section 51, item 20 (x2). PCLC-0373FCZ1
The latest Running Change firmware now supports
U2-00 cancellation therefore:-
U2-00
1. Upgrade the MFP Firmware to 03.00.A2 (or higher).
2. Clear U2-00 trouble by executing SIM16.
To support MX-2640/3140/3640N series, the ACU
MX-EB11 E7-47 trouble firmware version must be upgraded to 01.00.A2.
Use SIM49-10 to perform the ACRE firmware upgrade.
GENERAL / MISC
Error K, C, M, Y in Sim44-26 and/or
machine hangs in Sim46-74 when Check/replace CF card on the MFP PWB.
trying to print the calibration sheet.
Please ensure the CF Card is installed correctly.

MFP fails to boot (or keeps rebooting) Make sure it is seated all the way and "clicks" into
ALL place.
The above message can be displayed if the machine
power is turned OFF just before the lift up of Tray 3 or
No Output Tray Is Allowed error 4 is completed.
message To work around this issue, open & close Tray 3 or 4
when the message appears or upgrade the PCU
firmware to 04.01.G1 (or higher).
To support future models, the Transfer Motor SB
installed on the MXDE13 & MXDE14 desk unit has been
The MXDE13 or MXDE14 desk unit is
changed since June 2013 production therefore, when
MX-DE13 not recognised correctly (1 or 2
the current desk unit is installed onto an earlier
MX-DE14 drawers missing from the
machine for example, both PCU & Desk firmware must
configuration) after installation.
be upgraded to the latest version to ensure
compatibility.
65
REPAIR HINTS SHARP
PAPER FEED & TRANSPORT

Machine indicates Paper Out
condition (especially after recovering When experiencing the above phenomenon, upgrade
ALL from Pre Heat or Auto Shut Off the PCU firmware to Special ROM version 04.02.G2.a0
modes), even though paper is still
available in the cassette.
To increase the operating tolerance in duplex mode if
paper curl is present:-
1. Adjust the fusing temperature (SIM43-1) to reduce
paper curl.
APPD1_N Duplex jams or Corner of 2. Replace the ADU Gate Plate (PG 41-67) with a
ALL modified type LPLTP8560FCZ1 so that the Delivery
paper folding.
Gate is open to maximum position.
3. For a temporary workaround, remove the ADU right
upper cabinet and fix a paper clip onto the ADU
Base Plate to open the Right Delivery Gate to
Maximum position.
PRINT CONTROLLER
Update the MFP firmware to 05.00.A2 (or higher).
The MFP may intermittently hang Also, there is a Microsoft Hotfix available that may
(stops printing) with Rendering address this issue:-
displayed within the job status, only http://support.microsoft.com/kb/2996207/en-us
when printing from a Windows In addition, disabling mDNS within Network Settings-
environment. Services menu and WSD under Network Settings-Print
Port Settings has also resolved this issue in some cases.
Upgrade the MFP Firmware to 03.00.A2 (or higher) and
Unable to print using AirPrint ensure AirPrint is enabled:- Settings-Network Settings-
Printer Port Settings-AirPrint Settings
After upgrading from Windows 8 to This is caused by the OS upgrade.
8.1 or 2012 to 2012R2, “Features” If you change the Printer Name or change/reset the
information on the printer properties Port properties of the queue, the Features information
is not displayed. will return.
Using PC-Fax Preview function on When using PC-Fax driver on Windows 8.1 or 2012R2,
ALL Windows 8.1 or 2012R2, the preview set the FAX resolution setting to 200x200dpi,
image and sending result is incorrect 400x400dpi or 600x600dpi.
For additional security, OSX 10.8 Mountain Lion
implemented “Gatekeeper”, which can be set to
Unable to install OSX10.8 Drivers - restrict the installation of applications/drivers from a
Cannot be opened because it was not specific source (eg Mac App Store).
downloaded from the Mac APP Store From the Security & Privacy menu (System
error message Preferences), change the "Allow Applications
Downloaded From" setting to Mac App Store and
identified developers or Anywhere.
Printing multiple page reports from
different paper trays as separate files, Enable (check) the following setting change on the MFP
is it possible to stop the MFP device device:-
from bypassing jobs held when a System Settings - Operation Settings - Disabling of
paper out condition occurs, to prevent Bypass Printing
an out of sequence output/report?
66
SHARP REPAIR HINTS
IMAGE SEND MODE

When using the Address Book The Address Book Forward function is only supported
Forward function from Settings-Data with models from the same model series:-
Backup menu via the Operation Panel, Examples:-
the Address Book does not appear on MX2640/3140/3640N to MX2640/3140/3640N = OK.
the target machine. MX2640/3140/3640N to MXM365/465/565N = NG.
To prevent lines occurring due to optical contamination

when copying or scanning, shading correction is now
performed as default in-between each scan job (hence
Please Wait appears and the start button is greyed out
Please Wait message appears when for a very short period).
scanning multiple page jobs when However, you can disable this function (so that shading
using the document feeder. correction is only performed at the beginning of the
Image Send or Copy mode) by changing following
setting
Sim 53-09 - Change Item B
(SIDEA SCAN POSITION ET_JOB) from 1 to 0.
Check the following settings under Network Settings ->
Service Settings -> SMTP
Primary Server: smtp.office365.com
Port Number: 587
Reply Email Address: ****@onmicrosoft.com
How to scan to Office 365 email from SSL: ON
ALL Sharp MFP? SMTP Authentication: ON
User Name should be same as the Reply Email Address.
Note: IMAP is not supported on the current Sharp
MFPs therefore only SMTP protocol can be used.
The correct port for SMTP with SSL enabled is 587 for
Office 365 email.
As Microsoft will not accept any email that is not
RFC5322 compliant, the sending email must have a
name and valid email address in the header therefore,
Scan to Email fails when using
when configuring SMTP settings on the MFP, make sure
hotmail.com or outlook.com
to add a Name & Email Address in the Default Send Set
menu (under System Settings\Image Send
Settings\Scan Settings).
When BK Letter Emphasis is ticked in the destination

settings of the Address Book or in the Scan Settings
under System Settings\Image Send Settings, the scan
resolution on the operation panel will be locked at
Scan resolution is locked at 300dpi 300dpi and cannot be changed.
Similar to the situation above, when using the PDF
compression kit and the scan file type is selected as
Compact PDF, the scan resolution will also be locked at
300dpi.
67
REPAIR HINTS SHARP
IMAGE SEND MODE (CONT’D)

On some PABX, the line voltage may be low enough for
the machine to think that an extension phone is off
Unable to send Fax as the machine
hook - this is usually indicated with the telephone
MX-FX11 indicates extension phone off hook
symbol appearing on the display .
when using PABX.
Change Fax Soft Switch 114 , Bit 8 from 1 to 0 to
disable this detection.
DOCUMENT FILING / PUBLIC FOLDER

Unable to browse the NAS/Public
The NBT/WINS Port (Security setting) must be enabled
Folder, even though the Public
to use NAS/Public storage. For security measures, this
Folder/NAS settings are enabled
port setting is disabled as default.
ALL within the Network Settings menu.
Can you use Domain User Accounts to NAS/Public Folders support local accounts only
browse the NAS/Public Folders? (programmed on MFP)
EMAIL STATUS ALERTS

To enable single email alert notification for Customer
Is it possible to configure the MFP to Email address only, configure the following soft switch:-
send only a single email alert for each SIM 55-03 SW28-3 (change from 0 to 1).
alert condition? Note: For dealer email address, multiple email
notifications will still be received.
If you wish to receive toner low emails at a specific
toner remaining level, configure the MFP as follows:-
1. Enter Simulation 26-69.
ALL
2. Change Item F (Toner E-Mail Alert) from 1 to 0.
Configuring Toner Low Email alerts to 3. Set Item B (Remaining Toner Level) to the specified
be sent at a specific toner remaining level when the Email alert is sent:-
level Examples: 0= 5%, 1=10%, 2=15%, 3=20%, 4 = 25%
(Default), 5=30%.
Note: Depending on Model, the details within
Simulation 26-69 may differ therefore please refer to
the Service Manual for the relevant model series.
SHARPDESK MOBILE
Which additional options are required
for full functionality when using
None
Sharpdesk Mobile via the wireless
access point?
When using Office 365, you need to specify the
ALL
following information within Email Server Settings on
Unable to connect to Office 365 email Sharpdesk Mobile:-
account when using Sharpdesk Mobile
Hostname: m.outlook.com
v2.0
Port Number: 993
SSL: ON
68
SHARP REPAIR HINTS
DATA SECURITY KIT

To print to a specific folder without PIN, perform the
following setting changes:-
1. Settings - Security Settings - Other Settings -
When printing to a specific folder Disabling of Document Filing menu:-
MX-FR41U without PIN, Error 421 occurs - only Un tick Sharing Mode for Printer.
when DSK is installed. 2. User Control - Authority Group List - Add Authority
group Registration - Job Setting - Security -
Document Filing Approval Setting menu:-
Enable Sharing Mode.
SHARP OSA
When switching from Internal User
Control to External Accounting Mode Under User Control - Card Type / Card Reader Settings
(eg. Papercut), Unable to menu, uncheck "Use IC Card for Authentication" and
Communicate with Authentication power cycle the device.
ALL Server error message occurs.
Under External Account control (OSA),
Under User Control - Default Settings menu, enable
is it possible to lower the Automatic
Automatic Logout Setting and change to the required
Log Out (User) timer from 60
time (eg. 30 seconds).
seconds?
69
DOCUMENT REFERENCE SHARP
Operating System Support Reference:

GDI Graphic Display Interface.
SPLC Sharp Printer Language Control (GDI).
- Sharp Advanced Printing Language (GDI).
PCL Printer Command Language.
PS Postscript 3.
PPD Postscript Printer Description.
UPD2 Sharp Universal Printer Driver v2.
XPS XML Paper Specification (Page Description Language).
SRDM Sharp Remote Device Manager.
 Print Driver / Application / Operation are available and supported.
Print Driver / Application / Operation are not available or supported under Windows OS.
Print Driver / Application / Operation are not available or supported under Apple OSX.
Print Driver / Application / Operation are not available or supported under Linux.
Application / Operation are not available or supported under Apple iOS.
WHQL (Windows Hardware Quality Lab) Digitally Certified Print Driver for specified
WHQL
Windows Operating System is supported.
06/16 Current Release/Support Schedule - Month/Year [English only].
Note: Release schedule is subject to change without prior notice.
Useful Links (Web Addresses):
Website: http://www.sharp.net.au/
Technical Support Website:-
(Bulletins/Firmware) http://support.sharp.net.au/isgsupport/
Printer Drivers (Download): http://support.sharp.net.au/drivers/
Product Information:
(Document Solution Centre): - http://training.sharp.net.au/dsc/
Product Key Registration:- https://dse-pub.sharp.co.jp/key/
User Name: keyuser

Password: key000323
Information contained within this guide is subject to change without prior notice.
This Handy Guide is not a substitute for the official Sharp Service manuals.
It is for use by Sharp qualified service technicians with the intention of improving
the efficiency of Sharp MFP Devices.
All the latest fault finding information, firmware and printer drivers
can be found on the SHARP Support Website.
70
SHARP NOTES
Notes
71

Technical Handy Guide: MX-2640N MX-3140N MX-3640N

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MX-2640N

Technical Handy Guide

MX-2640N MX-3140N MX-3640N

MX-LC11 – LARGE CAPACITY CASSETTE

MXFN10 – SADDLE FINISHER

MXFN17 – INNER FINISHER

MX-PF10 MX-AM10 MX-FX11 MX-FWX1

MX-DE12 MX-DE13 MX-DE14 MX-DE20

MX-AMX1 MX-UN01A / UN05A

PERIPHERALS: MX2640N MX3140N MX3640N

Clean LSU Dust Proof Glass.

TONER INSTALLATION & REPLENISHMENT

PRODUCT ACTIVATION & FIRMWARE UPGRADE

Sim 26-01 Right Tray Installation Yes/No.

PRINT IMAGE POSITION & MAGNIFICATION

IMAGE SKEW & COLOUR REGISTRATION

HALF TONE COLOUR CALIBRATION

COPY IMAGE QUALITY

Manual Adjustment (Magnification, Lead Edge, Void, Off Centre etc).:

PRINT IMAGE QUALITY

PERIPHERAL / OPTION CONFIGURATION

FINISHER OPTION – MX-FN10, MX-FN17

EXTERNAL ACCOUNTING MODULE – MX-AMX3

MFP DATA BACKUP

Sim 22-06 Data Simulation Print.

Automatic Colour Calibration - FACTORY MODE

DEFAULT COLOUR BALANCE SETTING:

COLOUR BALANCE ADJUSTMENT:

Manual Colour Calibration – SERVICE MODE

HIGH DENSITY PROCESS CONTROL:

COLOUR BALANCE ADJUSTMENT:

MANUAL COLOUR DENSITY ADJUSTMENT:

PRINTER DENSITY CHECK:

SERVICE COLOUR TARGET SETTING:

DEFAULT SETTING (Service Mode):

STANDARD SERVICE TARGET SETTING:

COLOUR BALANCE ADJUSTMENT:

Black Drum (Counter) has reached

Black Developer (Counter) has reached

Primary Transfer Unit Counter has reached Replace Primary Transfer

TA Maintenance [All] Counter has reached specified limit

Starting Powder OPC Drum Primary Transfer Belt

Every Every Every Process Section – COLOUR:

Every Every Every Process Section -MONOCHROME:

200K MAINTENANCE SCHEDULE:

Every Every Every Process Section:

Every Every Every Transfer Section:

300/360K MAINTENANCE SCHEDULE:

300/360K MAINTENANCE SCHEDULE (CONT’D):

Every Every Every Fuser Section:

WINDOWS OS WINDOWS SERVER APPLE OSX

PC-FAX *1 *1 *1 *1 *1 *1

SCAN TO FOLDER       *2 *2

High Voltage Settings

DV BIAS VOLTAGE – SIMULATION 08-01

MAIN CHARGE GRID VOLTAGE – SIMULATION 08-02

Simultaneous usage of Infrastructure mode and wired connection is prohibited.

Access Point Mode:

Wireless LAN Support:

Wireless LAN Supported Connections:

Wireless LAN Wireless LAN

MFP Functionality - Access Point Mode:

Configuring Wireless LAN:

PC-FAX 1 1 1 1 1 1

SCAN TO FOLDER       2 2