Академический Документы
Профессиональный Документы
Культура Документы
Member Login
Email:
Blogs
Password:
Moderators
by Victoria Tran on 06/16/20 10:34:00 am
PROGRAMMING Compa
Post A Comment
ART
The following blog post, unless otherwise noted, was written by a member of Gamasutra’s community.
The thoughts and opinions expressed are those of the writer and not Gamasutra or its parent company.
AUDIO
DESIGN By Victoria Tran, Communications Director at Kitfox Games, an indie studio in Montreal. Currently working
on Boyfriend Dungeon, Lucifer Within Us and publishing Mondo Museum and Dwarf Fortress. This was
PRODUCTION originally written on their Medium blog.
BIZ/MARKETING
Sometimes, your community grows to a size where you can no longer reasonably keep track of it by
yourself — you need to sleep, go to conventions, do other work, etc. At this point, you’ll probably need a
Latest Jobs
mod or two.
View All RSS
And honestly?
June 16, 2020
Airship Syndicate So let’s talk about how I found Kitfox’s mods on Discord, what qualities I generally look for, and
Mid to Senior management techniques!
Programmer
innogames
Mobile Software
Engineer - iOS/Android -
Core Team
innogames
(Senior) Java Developer
Latest Blogs
View All Post RSS
5 tips for reducing stress At Kitfox, we have 6k+ Discord members, 6 mods, and a bot for general moderation. However, the
as a game company activity of the mods varies drastically on their own work schedules and/or life business. Our Discord is
owner pretty well behaved (I love them), the mod role is pinged infrequently, and we have steady streams of
Is It Really Worth to conversations everyday. I got our first mod in 2018, sometime after the Kickstarter of Boyfriend Dungeon.
Mesh-Bake Your Assets?
https://www.gamasutra.com/blogs/VictoriaTran/20200616/364383/Finding_Choosing_and_Managing_Moderators.php 1/5
16/6/2020 Gamasutra: Victoria Tran's Blog - Finding, Choosing, and Managing Moderators
I Asked Ian Deane I can’t say for certain when you’ll need a mod (I don’t know if there is a standard community size to mod
(Interview)
ratio), but variables for how many you need include: the time zones you need covered, how active your
mods are, how active — and not just how big — your game community is, strictness of the server, etc.
Press Releases So maybe my best advice is: when you feel overwhelmed or know an announcement is coming up that
June 16, 2020 will overwhelm you (e.g. a launch/new game announcement), look for mods! Preferably you will find
mods before you are overwhelmed, but sometimes these things creep up.
Games Press
Vertigo Arcades
Transitions To New
Seeing who is active, but respectful in your servers — that is, respectful of you/your time, other
Normal devs, the other players, and each other (there is always usually one, when your community grows
With... large enough to need them)
'SOMETHING ATE MY
Friends or fellow developers you trust (many caveats with this, but there are instances of servers
ALIEN' STEAM being successful with them)
SUMMER... Discord has some volunteer moderators for verified servers
Action Packed UEDI: Recommendations from current mods
Shadow of the Citadel Setting up a Google Form for people to volunteer to be mods
Demo...
About
Editor-In-Chief:
Kris Graft
Editor:
Alex Wawro
News Editor:
Alissa McAloon
Contributors:
Chris Kerr
Bryant Francis
Katherine Cross Overall, you can keep these things in mind:
Personality traits: Humble (or at least, no grandiose sense of ego that would probably go mad with
Contact Gamasutra
power), friendly, empathetic, gets along with other members
Report a Problem Has at least a vague sense of the emotional toll moderating can take (they can discover this later
and decide it’s not right for them, which is ok!)
Submit News If they have previous moderating experience (in other Discords, Reddit, etc.)
If needed, in a different timezone than you (or maybe they have a very bad sleep schedule but…
Comment Guidelines
they really should get some sleep…)
Blogging Guidelines Have they shown that they understand the rules and appropriate behaviour on a personal level?
Are they already bringing value? Do they make people laugh, help people out and make people feel
How We Work welcome?
Beware of backseat moderators. While it may look like a user with a willingness to contribute would
Download Media Kit be a great mod,you need to be careful they aren’t SO keen that they become some overzealous
moderator. Not saying you need to avoid them, just keep it in mind.
When it comes to approaching potential mods, I’ve always asked them via private messages listing out
why I’m asking them, why I appreciate their presence, mod expectations, and a clear statement that it is
not at all mandatory for them to accept. No pressuring/guilting anyone into becoming a mod! I also
Gama Network tend to reitierate that mod work can be quite draining, so if they try it out and decide it isn’t for them, no
If you enjoy reading this site, hard feelings ever.
you might also want to check
out these UBM Tech sites:
Knowing Your Mods
Game Career Guide As the defacto leader for your mods, you’re essentially in charge of your own team. And so, all the
responsibilities and leadership skills of a manager will be on you. That includes knowing the dynamics and
Indie Games personalities of your mods, taking ultimate responsibility for anything that happens, and ensuring their
wellbeing as much as you can. Mods are not volunteers you get to ignore.
Every mod has a different personality and moderation type — know how they interact with you,
each other, and the community
Some may have different ideas/styles of moderation than you — this is okay, as long as both of you
understand and respect this
For numerous reasons, they will often have different levels of activity and presence within the
community
Some mods do not have the personality type to be a mod!! It’s hard!! Don’t force them to stay as
one, or make them feel guilty if they ever want to stop.
https://www.gamasutra.com/blogs/VictoriaTran/20200616/364383/Finding_Choosing_and_Managing_Moderators.php 2/5
16/6/2020 Gamasutra: Victoria Tran's Blog - Finding, Choosing, and Managing Moderators
Managing Mods
Mods are still people with opinions, and often the times that call for mods will be instances that can be a
bit divisive. Maybe one mod thinks the person should get a warning, while the other mod wants a straight
ban. Either way, you need to be ready for things like this to crop up. Time to brush up on those leadership
skills.
Behaviour expectations
Your expectations for how the community will be handled
Internal rules and regulations
More specific guidelines on what warrants an instant ban, a warning, and what to do if they’re
unsure
How to report an offense
And while you’re at it, you should keep these questions in mind for yourself:
Keep in mind managing moderators isn’t just about handling arguments though, or telling them what to
do. You need to respect their time and concerns. After all, they’re the ones helping you out! For example:
Warn them in advance if you’re announcing something big/expect an influx of new members. Don’t
leave them in the dark about these things.
Check in on them proactively. Don’t just wait for them to come to you.
They have lives!! There will be times they can’t be as active, and that’s okay, so long as you set the
expectations for it!
BE OPEN TO FEEDBACK. This means if they have a criticism, do not immediately respond being
defensive, angry, or most of all, hurt. They need to feel safe telling you things.
These are specific situations, and you may find you need different rules for your own moderators. And
that’s good — every community is so different, you shouldn’t be purely copying/pasting rules. Morph them
to fit your situation.
By the way — don’t forget that in the end, you’re the one responsible for your mods. No throwing them
under the bus. And if one of them majorly messes up? That’s their bad as much as yours.
Be Thankful!
In a perfect world, we would be paying our moderators. But with indies, it’s not viable sometimes. That
doesn’t mean you shouldn’t actively be showing your mods that you’re grateful for their help because uh,
let’s face it, we’d perish without them.
I can’t say exactly what you can do — part of the whole thankfulness part is to give non-generic thanks,
in my opinion — but here are things I have done:
Given mods free keys (and maybe tried to force them to take them) (let me give you things for free
pleaseee)
Cards for New Years + gifts
Any merch we make is offered to the mods
https://www.gamasutra.com/blogs/VictoriaTran/20200616/364383/Finding_Choosing_and_Managing_Moderators.php 3/5
16/6/2020 Gamasutra: Victoria Tran's Blog - Finding, Choosing, and Managing Moderators
Tried to show thankfulness with small continual actions. Recorded birthday messages, random
messages in our mod channels, etc.
Conclusion
Mods are precious cinnamon rolls that must be protected, yet somehow they protect us. Once your
community grows large enough, they’re imperative to not only maintaining the rules of your community,
but also greatly contribute the overall positive atmosphere of it, if done right!
As community devs, we are in our own managerial positions, in a sense. Hint hint to people who
undervalue or misjudge how difficult soft skills are: you try doing this and try not to get demolished.
We need to be conscious of the the people we welcome into our communities and the ones that we choose
to help us. And together, you basically become the Voltron of a good community structure.
<3
If you found this article helpful, please consider donating or even signing a petition for the
Black Lives Matter movement.
Related Jobs
Health Scholars —
Westminster,
Colorado, United
HB Studios —
States
Lunenburg, Nova
[06.16.20]
Airship Syndicate — Airship Syndicate — Scotia, Canada
Technical Artist
Austin, Texas, United Austin, Texas, United [06.16.20]
States States Senior Game Designer
[06.16.20] [06.16.20]
Mid to Senior Senior VFX Artist
Programmer
Comments
https://www.gamasutra.com/blogs/VictoriaTran/20200616/364383/Finding_Choosing_and_Managing_Moderators.php 4/5
16/6/2020 Gamasutra: Victoria Tran's Blog - Finding, Choosing, and Managing Moderators
https://www.gamasutra.com/blogs/VictoriaTran/20200616/364383/Finding_Choosing_and_Managing_Moderators.php 5/5