COURSE DETAILS

Course Title Operations Management Session Start Date 13th May 2019
Course Code OM3020 Session End Date 20th September 2019
Credits 15 No. of Sessions/Weeks 35 sessions
Program BBA – Ace International Business Class Timing 7:00 am – 8:00 am Mondays/
School Wednesdays
Session Spring 2019
Semester VI

INSTRUCTOR DETAILS

Main Instructor Teaching Assistant

Name Nishant Gautam Name TBC
Email gautamnishant2044@gmail.com Email
Contact 9851159679 Contact no.
no.

AIM OF THIS COURSE:

In this course, you’ll learn to observe and analyze an organization from a system and process perspective. As you are
introduced to the production and delivery aspect of goods and services, it is believed that you will be able to relate the critical
importance of Operations Strategy, Analysis, Design and Planning & Control in order to gain competitive advantage. Your
familiarity with language, concepts, insights and tools of Operations Management will facilitate your ability to identify wide-
ranging operational issues that face todays managers and find efficient as well as effective solutions for them.

LEARNING ACTIVITIES:
To achieve the learning outcome, you are expected to attend all classes, complete assigned readings and activities, and participate in in
class discussions.

FORMAT OF THIS DESCRIPTOR:

Each learning outcome of this course and contributing components are detailed in individual tables in the pages that follow.
The pictorial depiction of each such individual table is presented below.

Page 1 of 7
Learning Outcome # 1:
This learning outcome expects you to be able to:

 Understand Operations environment for both manufacturing and service. Determine Productivity,
Productivity measurement and Productivity variables. Determine competitive advantage through
operations and Explain Strategic Operation Management Decision.

Contents Covered:
Introduction to Operations Management:
 Definition of OM and Role Functions/Scope of Operations Manager, Operations management in
manufacturing and service sector, Concept of productivity, calculations and managerial implication,
Competitive advantage through operations: differentiation, cost, response, strategic OM decisions

Learning Methods & Opportunities:

To achieve the expected learning outcome, you are required to complete the following:
 Pre-reading of “Operations Management at Hard Rock Café”- Heizer & Render, 2016, Pearson
 Attend lecture on the course matter
 Engaged participation indiscussion & review
 Tutorials on Numerical problem on Productivity
 Chapters/Section from Books
a. Chapter 1

Assessment Tasks Involved:

The following assessment tasks are compulsory and will be graded
 Numerical Problems will be provided as a Home assignment and the deadline for submission will be
announced on class.
 Multiple Choice Questions Class Assessments

Planned Session Dates:

Page 2 of 7
Learning Outcome # 2:
This learning outcome expects you to be able to:

 State main ideas of operations and supply chain strategies, while also being able to Analyze and Evaluate
them

Contents Covered:
Operations and Strategic Impact:
Supply Chain Strategic importance, Sourcing Issues: Make or Buy vs Outsourcing Decisions, Six
Sourcing Strategies, Risk in Supply Chain, Techniques for Evaluating Supply Chain, Evaluating Disaster
Risk in Supply Chain, Managing the Bullwhip Effect, Core Competencies in OM and Supply Chain
Management.
Learning Methods & Opportunities:
To achieve the expected learning outcome, you are required to complete the following:
 Pre-reading of “Darden’s Supply Chain Yields a Competitive Edge”-Heizer & Render, 2016, Pearson
 Attend lecture on the course matter
 Engaged participation in discussion & review
 Chapters/Section from Books
a. Chapter 11
b. Supplement 11
Assessment Tasks Involved:
The following assessment tasks are compulsory and will be graded (ref Assessment Specification for details):
 Group Assessment will be provided as a Home assignment and the deadline for submission will be announced
on class.
 Multiple Choice Questions Class Assessments

Planned Session Dates:

Learning Outcome # 3:
This learning outcome expects you to be able to:

 Demonstrate an Understanding of operations design and Evaluate importance of its relationship with
overall strategies of the organization.

Contents Covered:
Designing Operations:
Product & Service design: Idea generation, legal & ethical considerations, Human & Cultural factors,
Global Product & Service Design, Environmental factor of sustainability & other design considerations,
Phases in Product Design and Development, Designing for Production, Service Design, Operations
Strategy.

Capacity Planning for Products and Services: Definition of Capacity, Design and Effective Capacity,
Strategic nature of capacity decisions, Capacity Considerations, Managing Demands, Service Sector
Demand and Capacity Management, Use of Break-Even Analysis for Capacity Management

Page 3 of 7
 Process Selection, Layout and Location Analysis: Four Process strategies, Crossover Charts, Process
Analysis and Design, Service Process Design. The strategic importance of Layout decision, Types of
Layout, Fixed-Position Layout, Process-Oriented Layout, Repetitive and Product-Oriented Layout. The
Strategic Importance of Location, Factors That Affect Location Decision, Methods of Evaluating
Location Alternatives, Service Location Strategy
Learning Methods & Opportunities:
To achieve the expected learning outcome, you are required to complete the following:

 Pre-reading of “Product Strategy Provides Competitive Advantage at Regal Marine” -Heizer & Render,
2016, Pearson
 Pre-reading of “Repetitive Manufacturing Works at Harley Davidson” -Heizer & Render, 2016, Pearson
 Pre-reading of “McDonald’s Look for Competitive Advantage Through Layout” -Heizer & Render, 2016,
Pearson
 Pre-reading of “Location Provides Competitive Advantage for FedEx” -Heizer & Render, 2016, Pearson
 Attend lecture on the course matter
 Engaged participation in discussion & review
 Tutorials on
a. Numerical Problems on Break-Even Analysis for determining the capacity a facility must have to
achieve profitability
b. Numerical Problems on Designing a Process Layout and Assembly Line Balancing
c. Numerical Problems on Factor Rating Method & Location Cost Volume Analysis Method of
evaluating Location alternatives.
 Chapters/Section from Books
a. Chapter 5
b. Chapter 7 & Supplement 7
c. Chapter 8
d. Chapter 9

Assessment Tasks Involved:

The following assessment tasks are compulsory and will be graded (ref Assessment Specification for details):
 Numerical Problems will be provided as a Home assignment and the deadline for submission will be
announced on class.
 Multiple Choice Question Class Assessments
Planned Session Dates:

Learning Outcome # 4:
This learning outcome expects you to be able to:

 Demonstrate an Understanding of managing operations and Evaluate importance of its relationship with
overall strategies of the organization.

Contents Covered:

Page 4 of 7
Managing Operations:
Forecasting: Definition of Forecasting, Strategic Importance of Forecasting, Forecasting Approaches,
Forecast types, laws of forecasting, Selecting a forecasting method, Measures of forecast accuracy,
Forecasting in the Service Sector

Managing Inventory: Role of Inventory, Periodic, Continuous and Single Period inventory systems,
Inventory in the supply chain.

Aggregate Planning and Sales & Operations Planning (S&OP): S&OP in the planning cycle, Major
approaches to S&OP, organizing for and Implementing S&OP, Services Considerations.

Managing Production: Master Scheduling, Material Requirement Planning, Synchronising planning and
control across the supply chain, JIT/Lean Production: Lean perspective on waste and inventory, Recent
developments in Lean Thinking.

Learning Methods & Opportunities:

To achieve the expected learning outcome, you are required to complete the following:

 Pre-reading of “Forecasting Provides a Competitive Advantage for Disney”- Heizer & Render, 2016,
Pearson
 Pre-reading of “Inventory Management Provides Competitive Advantage at Amazon.com”- Heizer &
Render, 2016, Pearson
 Pre-reading of “Aggregate Planning Provides a Competitive Advantage at Frito Lay”- Heizer & Render,
2016, Pearson
 Pre-reading of “MRP Provides a Competitive Advantage for Wheeled Coach”- Heizer & Render, 2016,
Pearson
 Attend lecture on the course matter
 Engaged participation in discussion & review
 Tutorials on
a. Numerical Problems on Forecasting
b. Numerical Problems on Inventory Management: -EOQ, POQ and Quantity Discount Model,
Probabilistic Model and Safety Stock
c. Numerical Problems on Graphical and Mathematical Models of Aggregate Planning.
d. Numerical Problems on Master Production Schedule and Material Requirement Planning.
Additional Resources:
 Chapters/Section from Books
a. Chapter-4

b. Chapter-12

c. Chapter-13

d. Chapter-14

Assessment Tasks Involved:

The following assessment tasks are compulsory and will be graded (ref Assessment Specification for details):
 Numerical Problems will be provided as a Home assignment and the deadline for submission will be

Page 5 of 7
 announced on class.
 Multiple Choice Questions Class Assessments

Planned Session Dates:

Learning Outcome # 5:
This learning outcome expects you to be able to:

 Understand the importance of Quality Assurance and be able to Examine as well as Evaluate (make
informed judgements) about quality assurance approaches and practices of an organization.

Contents Covered:
Managing of Quality and Quality Control:
Introduction and evolution of QM, QM foundations and insights into QM, Total Cost of Quality, Quality
Awards and Certification, Quality and the Supply Chain: ISO 9000 family, Total Quality Management &
Six Sigma, Quality Tools and Operations Strategy.

Statistical Quality Control: Process capability and Control charts

Learning Methods & Opportunities:
To achieve the expected learning outcome, you are required to complete the following:
 Pre-reading of “Managing Quality Provides a Competitive Advantage at Arnold Palmer Hospital”-
Heizer & Render, 2016, Pearson
 Attend lecture on the course matter
 Engaged participation in discussion & review
 Tutorials on
o Numerical Problems on Control Charts
 Chapters/Section from Books
o Chapter 6
o Supplement- 6
Assessment Tasks Involved:
The following assessment tasks are compulsory and will be graded (ref Assessment Specification for details):
 Numerical Problems will be provided as a Home assignment and the deadline for submission will be
announced on class.
 Multiple Choice Question Assessments

Planned Session Dates:

Page 6 of 7
Texts & References:
 HEIZER, J, RENDER, B, 2016. Operations Management Sustainability and Supply Chain Management.
Pearson
 BOZARTH, C.C., HANDFIELD, R.B., 2008. Introduction to operations and supply chain
management. Pearson Prentice Hall.
 SLACK, N. and BRANDON-JONES, A., 2018. Operations and process management: principles and
practice for strategic impact. Pearson UK
 STEVENSON, W.J., 2015. Operations management. 12th Edition, McGraw-Hill Education, New York, USA..

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