Communicating for Impact :

“Overcoming your
Fear of Public Speaking ”

Brought to you by Alashanek Ya Balady in association with Vodafone

Before we start…

What are your

expectations?

How should we work

together?

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Today’s journey…

Preparation &
Introduction Delivery

Let’s go

Body
Language Break

Voice

Workshop

Important
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Considerations We’re done
 Introduction

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 Will I ever
need to do
public
speaking?

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 Introduction

Fear of Public
Speaking

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 Introduction

Some common symptoms of nervousness

• Shaking knees, shaking hands
• Palpitating heart
• Churning stomach
• Tight throat, unable to swallow
• Wet palms, feeling very hot
• Blushing
• Blank mind
• Stuttering
• Shortness of breath
• Nervous laugh
• Trembling voice

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 Introduction

It’s Normal
It happens cause you feel:

They
You'll never won't like
be as good you
as expected You may feel
They won't get what like a fool
you're trying to say
You
You may
may bebe
judged
judged by
by all
all those
those You might
People..
People.. make
and
and judged
judged badly
badly mistakes and
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lose your way
 Introduction

The Great Truth..

Everyone
suffers
from nerves..

Everyone is frightened of looking foolish

Public speaking is considered as the worst
pressure anyone can be put under
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 How did
they
make it?

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 Introduction

Nobody is…
a “BORN” speaker

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 Introduction

Factors which dominate a speaker’s effect on the

audience

Words
7%

Voice Visual
38% 55%

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 Introduction

How you speak

is often more important than
what you say!

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 Introduction

ALWAYS BE VISUAL
Visual Considerations
♦Appearance of the speaker
♦Facial expression
♦Body language and posture
♦Visual Aids/ Handouts
♦Room setup/ Lighting

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 Introduction

Powerfully speak
To powerfully speak is to
• Engage
• Inspire
• Capture
• Generate agreement

Be:
• Enthusiastic
• Sincere

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 Preparation
& Delivery

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 Preparation & Delivery

Prepare your speech

• Your objective
• Know your Subject
• Researching your Audience
• The Setting

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 Preparation & Delivery

Setting an Objective
• Why are you doing the presentation?
• What do you want your audience to gain from your
presentation?

Possible objectives:
Educating, persuading, motivating, entertaining or a
combination...

“If you don't know where you're going, you're

probably not going to get there!”
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 Preparation & Delivery

Know Your Subject

• It is imperative that you know your subject intimately.

• When you present you are often selling your ideas to your
audience

So you must be well informed

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 Preparation & Delivery

Mind Mapping
Creating a Map of Ideas . . .

Free your mind.

Think creatively.
• First, perform a brain dump

• Build it over several days

• Then create logical groups and links

• Select

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 Preparation & Delivery

Mind Mapping

Exercise
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 Preparation & Delivery

Researching Your Audience

• Background and experience

• Expectations
• Age and language
• Gender
• Dress code

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 Preparation & Delivery

The Setting

• Size
• Seating
• Temperature
• Distractions
• What do you need to
support you
– Microphone
– Data show
– White board

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 Preparation & Delivery

Building Your Talk

♦The Opening
♦The Body Attention Curve
♦The Close

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 Preparation & Delivery

Building Your Talk

1. The Opening

Your opening should contain the following elements:

A,B,C,D
• Attention
• Benefits
• Credentials
• Direction and destination

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 Preparation & Delivery

Building Your Talk

1. The Opening

Attention Grabbers:
• Question
• Quotation
• Anecdote
• Humour

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 Preparation & Delivery

Building Your Talk

2. The Body

• Give your listeners a framework

• Summarize after each of your points
• Select a structure

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 Preparation & Delivery

Building Your Talk

3. The Close
End on a positive
note
• Don’t make it sudden
• Summarize (“Finally, To sum up, In conclusion”)
• Don’t include any new material in the close

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 Preparation & Delivery

Delivery Techniques
1. Reading
This is the worst method of
delivery
It lacks
Enthusiasm & Sincerity
Why ?
• Limited eye contact
• Restricted body language
• Unnatural and insincere.
• Script dependence
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 Preparation & Delivery

Delivery Techniques
2. Memorizing

• Energy is inwards
• Mechanical
• What if you forget?

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 Preparation & Delivery

Delivery Techniques
Plan your talk
3. Speaking extemporaneously
This is the most effective Punchy beginning
delivery method.
Conclusive ending

Speak sincerely

Use a “safety net” to prompt

you

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 Preparation & Delivery

Delivery Techniques

Different forms of the Safety Net

• Script

• Confidence Cards

• Visual aids ?

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 Preparation & Delivery

Time for an Exercise!

Mind Mapping

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 Body
Language

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 Body Language

How can I give a good first impression?

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 Body Language

How can I give a good first impression?

I am happy to be here &

I am glad you are here too.
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 Body Language

•The Felt Smile

•The False Smile

•The Miserable Smile

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 Body Language

Eye Contact

The Importance

•Shows your interest in them

•Eye contact denotes authority/confidence
•Eye contact expresses emotion

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 Body Language

Avoid speaking
to a single person
during your talk.

•Avoid short, jerky glances.

•Practise looking at each person for at least 2 to 3
seconds.

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 Body Language

Hands

What NOT to do with your hands

•.Fiddling with : rings, watch, cuff, buttons, pens, elastic

bands, paper clips, coins, etc.

•Touching and Patting: Face or hair

•Scratching: any part of the body

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 Body Language

What to do with your hands

•Try to keep them empty

•Try to keep them still unless you are gesturing
•Gesturing begins at your shoulder
•Adopt a “Home” position

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 Body Language

Position and Posture

Avoid barriers

Standing vs. Sitting

DON’T sit. Standing gives you authority, makes you more visible, enables
you to breathe properly

Stand tall

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 Body Language

Avoid the following feet movements

•Taking a few steps forward and a few steps back

•Hopping from one foot to another
•Rocking to and fro
•Swaying from side to side
•Standing on the sides of your shoes.

Move naturally

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 Finding
Your Voice

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 Finding Your Voice

A Great Truth

Few people like

the sound of their
own voice

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 Finding Your Voice

What attributes are required of your voice ?

1.Volume
2. Clarity
3. Variety

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 Finding Your Voice

1. Volume

Your voice must be heard

A loud voice makes you sound more authoritative

•Don’t speak softly ..... You’ll strain your listeners

•Project your voice ..... Don’t shout

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 Finding Your Voice

In order to speak well

you must breathe well

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 Finding Your Voice

2. Clarity

Your voice must be understood

•Don’t speak with your teeth together
•Open up your mouth
•Try to pronounce every letter clearly

“She sells sea shells on the sea shore”

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 Finding Your Voice

3. Variety
Your voice must
be ‘colourful’

Vary the following elements of your voice:

• Volume
• Speed …Start slow
• Pitch …Start low
• Inflexion
• Emphasis
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 Finding Your Voice

Pauses

Pauses mean Power

But a pause is effective only if it is silent

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 Finding Your Voice

Varying Pitch

Nerves often cause your voice to go up a few

notes higher.

• Change between high and low pitch to

convey different moods.

• Raise your pitch as you ask a question

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 Finding Your Voice

News Extract

xxxxxx

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 Finding Your Voice

Other methods for achieving variety

a) Inflexion

“I have just lost my job” ‘Really’ (horror)

“Your work is exceptionally good.” ‘Really’ (pleasure)
“We will be finishing on time.” ‘Really’ (disbelief)
“Truelly I am looking forward
to working for him.” ‘Really’ (sarcasm)

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 Finding Your Voice

Other methods for achieving variety

b) Using Emphasis

“Are you coming with me?”

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 Time for an Exercise!
Voice & Body Language

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 Important
Considerations

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 Important Considerations

Controlling Your Nerves

1. Practise , practise, practise

2. Relax
3. Forget that you will forget
4. Visualize success
5. Think positively
6. Your audience want you to succeed
7. Focus on your subject
8. Focus on the audience rather than yourself
9. Welcome your anxiety
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 Important Considerations

Questions & Answers

Questions are important for

your audience to get a full
understanding of what you
are saying.

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 Important Considerations

Questions & Answers

When to allow questions?

a) During your talk
Appropriate for small groups

b) After your talk

Appropriate for large groups

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 Important Considerations

Questions & Answers

How to answer questions?

• Listen to the question

• Make sure you understand it
• Ask for the questioner’s name
• Restate the question for your
audience
• Answer it concisely

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 Important Considerations

Questions & Answers

What NOT to do when answering questions

• Don’t be defensive
• Don’t rush into your answer
• Don’t bluff
• Don’t embarrass the questioner
• Don’t get into a dialogue with one questioner
• Don’t answer questions which are irrelevant to
your talk, or uninteresting to your audience.

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 Important Considerations

Practicing & Rehearsing

Some experts recommend one hour of

preparation for every minute of
presentation.

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 Important Considerations

Practicing & Rehearsing

1.Practice alone:
use mirror, voice recorder, video camera

2.Practice with someone you trust

face a person, get feedback

3.Rehearse on site
Familiarize yourself with the place, eliminate the unexpected

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 Summary

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 Summary

Summary

• I can be a good speaker

• Seize every opportunity to present
• Prepare well
• Practise, Practise, Practise
• Use a safety net
• Speak sincerely
• Be enthusiastic
• Welcome your anxiety
• Be visual

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 Workshop

Now its your turn

☺

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 Workshop

How to give feedback

On Target Feedback
1. Its your perception / view of the world
2. Speak from the “I”
3. Use
I’ve noticed/observed
I feel
It’s important to me because
What I would like to suggest/request is…
4. Use the sandwich technique
Mention a positive
What can be improved
End with a positive
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 We’re done!!

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 Introduction

How People Listen . . .

Average Talking Speed 150 wpm

Average Brain
Processing Speed
500 wpm

Difference 350 wpm

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