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2015

CORPORATE TECHNICAL STANDARD


Written by the Engineering Service of ACCOR World

ECONOMIC / MIDSCALE / UPSCALE HOTELS

GENERAL GUIDELINES
ACH_CE_ING_GUI_030_0_GENERAL_GUIDELINES

This document is exclusively published by Accor for the realisation of its projects.
Its distribution or reproduction (even partial) for other purposes is forbidden.
3 CONSTRUCTION
3_1 Guidelines
3_1_1 Acoustic
3_1_2 Room Data Sheets
3_1_3 General Guidelines
3_2 Core & Shell
3_2_1 Core & Shell
3_3 Fitting out works
3_3_1 Fitting out works
3_4 MEP & lifts
3_4_1 Plumbing & drainage
3_4_2 Heating ventilation air conditionning
3_4_3 Electricity & lighting
3_4_4 Fire Detection & Alarm
3_4_5 Lifts
3_5 Technology & network
3_5_1 AccorHotels Cabling System
3_5_2 Telephone
3_5_3 Building Management System
3_5_4 IT
3_5_5 CCTV
3_6 F&B, Kitchens & Laundry
3_6_1 F&B & Kitchen
3_6_2 Laundry & Housekeeping
3_7 External works
3_7_1 External Works
3_8 Others
3_8_1 Swimming Pool
3_8_2 Internal carpark design guidelines

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CONTENTS

1 USAGE OF PRESENT DOCUMENT 4


2 THE ACCORHOTELS CRITERIA 4
2.1 REFERENCE TO ACCORHOTELS DOCUMENTS ........................................................................................ 4
2.2 INTERPRETATION OF THE ACCORHOTELS CRITERIA ................................................................................ 4
2.3 HOTEL CONSULTANCY APPOINTMENT .................................................................................................... 4
2.4 SUMMARY OF ESSENTIAL CRITERIA ....................................................................................................... 5
2.5 DIMENSIONS OF THE CONSTRUCTIONS .................................................................................................. 6
2.5.1 Areas (see definitions in appendix 2) 6
2.5.2 Heights 6
2.6 TECHNICAL SUPERVISION (BUILDING CONTROL) .................................................................................... 6
3 DESIGN OF HOTEL PROJECTS 6
3.1 PROJECT BRIEF (OR CLIENT BRIEF) ...................................................................................................... 6
3.2 DESIGN TEAM ..................................................................................................................................... 7
3.3 DESIGN PHASES .................................................................................................................................. 7
3.4 PRESENTATION OF DOCUMENTS ........................................................................................................... 7
3.5 CONSISTENCY OF DESIGN DOCUMENTATION .......................................................................................... 7
3.6 DETAILED SPECIFICATIONS, DESCRIPTIVE DATA SHEETS ......................................................................... 7
3.7 IMPORTANCE OF DRAWINGS ................................................................................................................. 8
4 EXECUTION OF THE WORKS 8
4.1 UPDATING FINAL DESIGN DOCUMENTS PRIOR TO STARTING EXECUTION ................................................... 8
4.2 HEALTH AND SAFETY ON SITE – FIGHTING UNDECLARED WORK (SEE APPENDIX 6) ................................... 8
4.3 QUALITY MANAGEMENT ....................................................................................................................... 8
4.4 SAMPLES AND PROTOTYPES ................................................................................................................ 9
4.5 MOCK-UP BEDROOM ON SITE (1ST ELEMENT OF “PRODUCTION LINE”) ........................................................ 9
4.6 SUSTAINABLE DEVELOPMENT AND PROTECTION OF THE ENVIRONMENT.................................................... 9
4.7 MANAGEMENT OF CLEANING AND WASTE DISPOSAL ............................................................................... 9
4.8 SITE SECURITY SERVICE .................................................................................................................... 10
4.9 CONTRACTORS' ALL RISKS INSURANCE ............................................................................................... 10
5 COMPLETION AND FORMAL ACCEPTANCE 10
5.1 OPERATIONS PRIOR TO FORMAL ACCEPTANCE (W ORKS “HAND-OVER” OR “PRACTICAL COMPLETION”) ... 10
5.1.1 Utility connections and standing charges 10
5.1.2 Programming and handover of rooms or areas 10
5.1.3 Quality controls, and compliance checking 11
5.1.4 As-built documentation 11
5.1.5 Inspections by authorities 11
5.2 FORMAL ACCEPTANCE AND HANDOVER ............................................................................................... 11
5.2.1 Conditions of formal acceptance 11
5.2.2 Taking of possession of the building 12
5.2.3 Checking and maintenance contracts 12
6 CONSTRUCTORS LIABILITIES AND INSURANCE 12
6.1 DEFECTS OF MINOR IMPORTANCE ....................................................................................................... 12
6.2 DEFECTS LIABILITY PERIOD ................................................................................................................ 12
6.3 MAINTENANCE OF THE LIFTS .............................................................................................................. 12
6.4 GUARANTEE OF PROPER OPERATION (SUBJECT TO LOCAL CODES AND REGULATIONS)............................ 13
6.1 TEN-YEAR GUARANTEE OF CONSTRUCTION (SUBJECT TO LOCAL CODES AND REGULATIONS) ................... 13
APPENDIX 1 TYPICAL LISTS OF DOCUMENTS 14
DOCUMENTS TO BE ESTABLISHED FOR EACH PROJECT ................................................................................... 14
APPENDIX 2 DOCUMENTS AT HAND OVER 15
TYPICAL SCHEDULE OF DOCUMENTS REQUIRED AT HAND OVER OF PROPERTY.................................................. 15
APPENDIX 3 DEFINITION OF SURFACE AREAS 16
APPENDIX 4 HOTEL EQUIPMENT – SPECIFICATION AND CLASSIFICATION 16
HOTEL EQUIPMENT ...................................................................................................................................... 17
APPENDIX 5 SITE EVALUATION SHEET (SUMMARY) 18
APPENDIX 6 HEALTH AND SAFETY / UNDECLARED WORK 19
CRISIS CONTACTS SHEET 22
CONSTRUCTION SITE ACCIDENT 22

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1 USAGE OF PRESENT DOCUMENT

The specifications or guidelines forming the present document shall be taken into account when preparing
the project design documents, specifications and conditions of contract to be applicable for the design team,
project management consultants and works contractors.

2 THE ACCORHOTELS CRITERIA

2.1 REFERENCE TO ACCORHOTELS DOCUMENTS

Construction or refurbishment projects should take into account the documents established by Accorhotels or
its Brands.
These documents, which specify the functional and performance criteria, are guides for the design and
construction of hotel buildings.
They are aimed at owners, designers (architects, interior designers, consulting engineers) and contractors,
who should take responsibility for designing and constructing in compliance with Accorhotels criteria
(functionality and levels of performance) and with local construction rules.

2.2 INTERPRETATION OF THE ACCORHOTELS CRITERIA

Hotels to trade under an Accorhotels brand should comply with the criteria to be taken into account by those
responsible for design and construction, in order to:
- to have full control over the coordination of functions and constraints (see essential criteria here
after);
- to value engineer every proposed technical design alternative.
Design and construction of hotels should also comply with local construction rules and local authority's
requirements. In particular, rules concerning health, fire safety and access for disabled persons should take
precedence.
In all locations, the Accorhotels criteria should be considered as a minimum, even if local regulations are less
demanding.
The architecture and all equipment should be designed to favour simplicity and efficiency, in particular:
- passive arrangements should be favoured (thermal inertia, fixed sun screens, easy to clean glazing,
passive fire protection)
- mechanical and electrical equipment with reduced routine maintenance and adapted to local
particulars.

2.3 HOTEL CONSULTANCY APPOINTMENT

For hotels owned or managed by Accorhotels, Accor Design and Technical Service division should be
appointed by the Owner as an hotel technical consultant (1), to give advice on:
- the selection/scope of services of the design team members, consulting engineers and other project
participants;
- the general concept design and functional links;
- compliance with the essential criteria (see article below);
- the hotel and specialist equipment.

1 See standard contract for Hotel Technical Services Assistance

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A preliminary meeting between designers, representatives of Accorhotels's D&TS and of the hotel brand
should be organised.
Well before they are completed, drawings and other design documents specifying the hotel project, its
architecture and its interior design should be submitted for comments to the Accorhotels's D&TS division, who
will coordinate with the hotel brand.
At each stage of the design (sketch design, scheme design, detail design), project reviews should be
organised with Accorhotels's D&TS division to allow them to comment on the design and technical
solutionsproposed.

2.4 SUMMARY OF ESSENTIAL CRITERIA

In addition to the architectural quality of the project and the environment of the hotel, the designers should
take care to make allowance for the essential criteria of hotel constructions for Accorhotels Group, which
should be analysed during project reviews.
(See Construction /Renovation Guidelines established by Accorhotels Brands and Accorhotels Construction
Standards)
Functionality and distribution of hotel areas for guests and service.
Architecture to match hotel category and its environment.
Environment particulars and risks of the site:
o earthquakes, tsunamis, hurricanes or cyclones, volcanic eruptions;
o floods, landslides, rockfalls, avalanches;
o forest fires, termites, radon.
(See APPENDIX 4 "Site evaluation" and standard ISO 14000)
Guests' comfort, in particular acoustic comfort (see the Accorhotels brand's Acoustic requirements).
Accessibility for disabled persons:
o wheelchair users;
o other people of reduced mobility;
o deaf and hard-of-hearing, blind and partially-sighted, intellectually disabled.
(See Accorhotels brand's Construction/Renovation Guidelines)
Fire safety: Right at the start of design work, a FIRE SAFETY DESIGN CONSULTANT SHOULD be appointed to prepare
a "fire safety master plan" specifying mainly:
o fire resistance of structures and partitioning;
o evacuation strategy (able-bodied and disabled people) in the event of a fire alarm;
o characteristics of escape routes;
o technical safety installations;
o operating instructions.
Safety in respect of the risk of vandalism: evaluation should be made of the level of threat, according to
the country, the site and social and political conditions.
Health and sanitary safety:
o risk of legionella
o asbestos, lead, radon, etc.
Sustainable development, in particular (2):
o thermal insulation;
o energy recovery and energy management;
o water management;
o use of locally adapted materials and processes.
Project economy:
o value engineering of areas to be built (see below);
o rational distribution of the investment allocated to the various areas or functions;
o building services systems sized and adapted to actual needs, without excess.
Economy in operation:

2 (see ACCORHOTELS Sustainable Development documents)

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o convenient arrangements for routine and occasional maintenance;
o energy savings;
o durability and low maintenance cost of the building.

2.5 DIMENSIONS OF THE CONSTRUCTIONS


2.5.1 AREAS (SEE DEFINITIONS IN APPENDIX 2)

The Construction/Renovation Guidelines for each brand indicates:


- the bedroom surface area;
- the ratio of total gross floor area built per bedroom.
The project brief should determine the areas of all rooms or areas to be taken into account in the design.
The total areas including corridors, staircases, lifts shafts at each floor, should determine the gross floor
area, which should be compared with the reference ratio for the brand.
There may be a difference, depending on the number of floors, as the space occupied by the stairs and the
lifts increases with the number of floors, but a rational layout should allow staying close to the reference
ratio.
It is important to check this factor, as excess built floor area may lead to a construction cost that is
incompatible with the budget as well as additional maintenance and operating costs.

2.5.2 HEIGHTS
Clear heights
The Construction/Renovation Guidelines for each brand indicate the required clear ceiling heights (or height
below false ceiling), provided that local rules do not require greater heights.

Storey heights
In order to determine the storey height, allowance must be made for ventilation ductwork and pipework
located below structural floors, above suspended ceilings.

2.6 TECHNICAL SUPERVISION (BUILDING CONTROL)


A technical supervisor, accredited by the insurers (preferably independent of the design team), should be
appointed to check compliance with construction regulations and norms over all phases of the project:
1/ design stage;
2/ contractors’ working drawings;
3/ execution of the works.
This appointment is recommended by Accorhotels, even when it is not required by local authorities.
The technical supervisor's final report, intended mainly for the insurers in respect of contractual or legal
guarantees, should certify compliance with construction regulations and norms and should contain no
reserved matters.

3 DESIGN OF HOTEL PROJECTS

3.1 PROJECT BRIEF (OR CLIENT BRIEF)

The project brief is the key departure point and should be prepared integrating possible initial sketch
designs, so as to visualise the specification of the hotel product, its insertion into the site and the various
proposed options.

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Project organisation: Phasing of activities from Project Brief to Concept Design" is essential for updating and
validating the project brief, taking into account the inevitable changes at preliminary design stage.
When the project brief, the scheme design and the budget are consistent and have been validated, the detail
design and construction should undergo no further significant modification.

3.2 DESIGN TEAM


The design team – architect, interior designer, consulting engineers, quantity surveyor, acoustics consultant,
lighting consultant, landscape architect and other consultants – must be put together according to the
nature, the complexity and the size of the project.
In addition, Accorhotels recommends the following duties to be carried out, even if they are not required
under local construction rules:
for sustainable development: environmental analysis of the site;
for fire safety: appointment of a fire safety design consultant.

3.3 DESIGN PHASES

Starting with the project brief and the evaluation of the site, the project should continue in several phases:
- sketch design;
- scheme design;
- detail design ;
- tender documents.
Each phase should be subject to a project review, updating and validation before the next phase is started.
The final design/tender documentation should take into account the comments made during the building
permit application period.
If the final design of the interior design/decoration and the internal fitting out is not finalised when tender
documents for the construction works are issued, a suitable budget allowance should be provisioned and the
project should be programmed so that works and equipment are compatible with the general programme.

3.4 PRESENTATION OF DOCUMENTS

Documents (drawings, schematics and written documents) presented by the designers at each design phase
should be sufficient and comprehensible by all participants.
They should also include elements of presentation (perspectives, computerised models, sample boards, etc.)
as many as necessary to obtain the design validation by the decision-makers.
Documents produced for the final design should allow contractors to submit tenders, enter into a contract for
a lump-sum price and carry out the works.
As soon as possible at design stage, an electronic internet based document management system should be put in place

3.5 CONSISTENCY OF DESIGN DOCUMENTATION

A project requires contributions from several professionals (architecture, interior design, mechanical and
electrical services, specialist equipment) and coordination of the consistency between drawings and written
documents of several origins is critical.
One of the members of the design team should be appointed to check all of the documents and to ensure
their coordination. This will include issuing lists of queries and organising ad-hoc coordination review
meetings.

3.6 DETAILED SPECIFICATIONS, DESCRIPTIVE DATA SHEETS

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Detailed specifications for works (usually organised per trade packages) must be complete, precise and
consistent.
They should take into account functional and performance criteria as specified in the Accorhotels documents.
For ease of location of works and design coordination, preparation of detailed room data sheets (including
schedule of works for all trade works and finishes) is highly recommended (3). All rooms or premises in the
project should be identified with reference numbers shown on the drawings (4).
These data sheets will be essential for ensuring that works to be carried out by trade contractors are
complete, coordinated and consistent, and to facilitate checks by the design and site supervision team.

3.7 IMPORTANCE OF DRAWINGS

On site, drawings are the main working tool for managing and carrying out works. The written specification
documents remaining in the site office.
Drawings should therefore provide all appropriate information and be easy to read, not just for the design
team, the engineers and the contractors' clerks, but also for the site foremen and workers.

4 EXECUTION OF THE WORKS

4.1 UPDATING FINAL DESIGN DOCUMENTS PRIOR TO STARTING EXECUTION


The final technical or price negotiations with contractors will generally lead to amendments to the project
design documentation.

The documentation must therefore be updated accordingly, with a full check on the consistency of the
alternatives and proposals accepted, in order to result in a set of contract documents that specifies a
complete and consistent project.

4.2 HEALTH AND SAFETY ON SITE – FIGHTING UNDECLARED WORK (SEE APPENDIX 6)
European norms regarding health and safety on construction sites, at design and at execution stages, shall be
respected.
Additionally, or outside Europe, the minimum rules set in Appendix 6 shall be implemented

Works and equipment installation contractors shall guaranty in writing that all their works will be carried out
using legally employed personnel, as applicable with codes and regulations applicable to the site location.
There shall be only one level of sub-contracting

4.3 QUALITY MANAGEMENT


Quality management should be implemented by contractors and site management teams with full
coordination with the design team.

It should cover several aspects:

a) During all the design and execution stages:


- Document management and archiving using an electronic internet based document management
system is required

b) During the site preparation period:


- working drawings preparation, control and approval;
- technical coordination between contractors;
- identification of critical items (example: bedroom service duct).  See Accorhotels’s “risk points”

3 Accor hotels recommends using detailed “room data sheets” and has produced typical sheets for that usage
4 Preferably use Accorhotels's standard numbering system

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c) During the execution of works:
- submission of samples and prototypes;
- quality controls during execution;
- acoustic tests;
- testing and commissioning

4.4 SAMPLES AND PROTOTYPES


Contractors should submit samples of materials and prototypes of repetitive works. Manufactured materials
should not be delivered to the site until the samples and prototypes have been validated.

4.5 MOCK-UP BEDROOM ON SITE (1ST ELEMENT OF “PRODUCTION LINE”)


A mock-up bedroom (5), including its associated service riser and a portion of corridor, should always be
constructed at the beginning of works on site, including entrance door and window, all finishes, equipment,
furniture and light fittings in working order and compliant to the final design specifications and approved
samples.

The adjoining bedroom should also be partitioned (including entrance door and window) so as to allow
acoustic measurements to be taken between bedrooms.

The ACCORHOTELS representatives should be invited to inspect it, and to formulate their comments.

For non-standardised hotel brands, it will be necessary to construct at design stage a preliminary mock-up
bedroom (off site) in order to validate the design.

4.6 SUSTAINABLE DEVELOPMENT AND PROTECTION OF THE ENVIRONMENT


Sustainable development specifications from ACCORHOTELS will have to be included in the project.

New build hotels under ownership of ACCORHOTELS shall be required to obtain a recognised environmental
certification for construction (Example : BREEAM, LEED, DGNB, HQE) achieving at least a « GOOD » credit or
superior

Site management: All contractors should comply with a charter, specifying a set of actions for the
management and the reduction of environmental nuisances, dealing with at three aspects:
Flows entering the site: machinery and equipment used on the site, materials and products used;
Works on the site: techniques used, management of waste, noise nuisances, dust, protection of water
courses and sewers, protection of vegetation, etc ;
Flows leaving the site: waste sorting and evacuation, nuisances caused to neighbours, cleanliness of roads,
etc.

4.7 MANAGEMENT OF CLEANING AND WASTE DISPOSAL


Unless otherwise specified, the cleaning of site, building and surrounding areas, and waste disposal using
selective sorting should be the responsibility of the main contractor until the works are taken over by the
client.

If equipment suppliers or personnel directly appointed by the client, not working under a contract with the
main contractor, have to work on the site before formal acceptance of the works, a specific agreement
should be signed between all relevant parties in order to clarify responsibilities in respect of site facilities,
cleaning, removal of packaging and waste. (see Accorhotels agreement template)

5 If applicable, several mock-up bedrooms or suites, if nature or size of the project dictates

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4.8 SITE SECURITY SERVICE
Unless otherwise specified in a written agreement with the client or hotel operator (refurbishment), the site
security service should be the responsibility of the main contractor up until the time when the works are
taken over by the client.

4.9 CONTRACTORS' ALL RISKS INSURANCE


"Contractors' all risks insurance" should always be taken out to cover risks of damage or theft affecting the
construction, the surrounding areas or the equipment, and also public liability to third parties.

This insurance should cover the whole period of the works, from commencement until formal acceptance,
and may be extended, if works remain to be carried out to lift reserves at formal acceptance.
This insurance shall also cover the equipment and furniture delivered to site by the client or his direct
suppliers.
When possible, it is recommended to use the insurance policies referenced or insurance brokers nominated by
the Accor Group.

Unless otherwise specified in the contract, this insurance should be the responsibility of the main contractor
on the site.

5 COMPLETION AND FORMAL ACCEPTANCE

5.1 OPERATIONS PRIOR TO FORMAL ACCEPTANCE (WORKS “HAND-OVER” OR “PRACTICAL


COMPLETION”)
5.1.1 UTILITY CONNECTIONS AND STANDING CHARGES

The permanent utility connections (water, sewer, gas, electricity, telephone etc.) should be programmed so
that they are operational for the testing/commissioning of systems prior to formal acceptance.
The utility supply agreements should be prepared in consultation with the hotel operator and should take into
account allocation of costs between periods before and after the handover of the building.
Unless otherwise specified in the construction contract, consumption of water, gas, electricity, telephone,
etc., relating to the works, and to test systems prior to formal acceptance, should be the responsibility of
the building contractors up until handover of the works or client taking possession of the building.

5.1.2 PROGRAMMING AND HANDOVER OF ROOMS OR AREAS


(See Accorhotels agreement template and standard documents)

Defect snagging operations prior to formal acceptance should begin in areas where works have been
completed and, depending on the size and complexity of the project, they may take from 2 weeks to 3
months before the date specified for formal acceptance.
Programming should also make allowance for early handover of selected areas:
- for installation of hotel equipment and furniture;
- for training of hotel staff.
Precise schedules of condition of these premises should be prepared, in order to identify who is responsible
for any possible damage. Agreement should be formalised between contractors and the client’s equipment
installers in order to state precise details.
The way in which hotel lifts should be used during this period, if applicable, should also be agreed by the
building contractors, the equipment installers and the hotel operator (in case of refurbishment works).
If the construction contract does not allow the early handover of premises, works concerned should be
delayed until after formal acceptance.

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5.1.3 QUALITY CONTROLS, AND COMPLIANCE CHECKING
These operations should be carried out by the design and project management team in presence of the
relevant contractors, and (if possible) hotel's maintenance engineer should also attend.
The operations should comprise:
 checking compliance with contract and proper finishing of overall works (fitting out of the rooms and
circulation areas, roofs, external walls and external areas);
 recording imperfections, defects, inadequacies and omissions;
 formal technical acceptance (tests and measurements of the levels of performance of the technical
installations);
 acoustic insulation checks;
 recording the removal of site installations and making good the areas occupied;
 writing and distributing snag lists;
 action by contractors to remove snag lists;
 exhaustive recording of the snag lists closing;
 gathering and checking the as-built documents (see § 5.14).

5.1.4 AS-BUILT DOCUMENTATION

As-built documentation should be updated to match the works as actually carried out, and documents
checked, classified and listed.
They need to be produced in an electronic format (AutoCAD and PDF) on 2 CD-ROM and 1 USK key, with 2
paper copies.
The set of as-built documentation should comprise:

A Operational documents, as necessary for the operation of the hotel (fire safety register and its associated
documents, certificates of compliance, guarantee certificates, operation and maintenance instructions,
etc.).
 These documents should be submitted before the inspections by the authorities.

B Record copies of all final construction documents (designers' and contractors' drawings and written
documents).
 These documents may be submitted after formal acceptance, in view of the time needed to bring
them up to date, check them, list them and classify them.

5.1.5 INSPECTIONS BY AUTHORITIES


Local authorities (authorities or organisations appointed under local codes: fire safety, accessibility for the
disabled, sanitary protection, energy sources, electrical safety, etc.) should inspect the establishment in
order to issue the certificates of compliance with regulations.
One or two weeks before the anticipated formal acceptance date, and depending on the progress of the snag
lists, the inspection date should be agreed with the authorities.
As-built documents, in particular those concerning fire safety, should be available for submission at the time
of these inspections.
Comments made during inspections should be taken into account by the constructors in order to obtain the
certificates that allow opening to the public.

5.2 FORMAL ACCEPTANCE AND HANDOVER


5.2.1 CONDITIONS OF FORMAL ACCEPTANCE
Formal acceptance should be granted for the whole construction under the following conditions:
- Works should be complete and should no longer be subject to major reserves;
- Local authorities should have issued the certificates enabling opening to the public;

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- As-built documents should have been submitted to the hotel management;
- Technical supervisor's final report should no longer include reserves.
Operations prior to formal acceptance should allow these conditions to be met.
If not, formal acceptance, which comprises the starting point of contractual guarantees, should be deferred.

5.2.2 TAKING OF POSSESSION OF THE BUILDING

Taking possession of the building by the owner/operator should take place globally, for the whole
establishment, when formal acceptance has been granted.
Up until that time, contractors should retain custody and responsibility for the building. After that date,
responsibility should be transferred to the owner.
When partial handover of the premises is specified, this should be subject to schedules of condition (see §
5.12).

5.2.3 CHECKING AND MAINTENANCE CONTRACTS

Constructors should submit to the operator all useful documents and information to take out checking and
maintenance contracts, depending on nature of the technical installations in the establishment and the
regulations in force.

6 CONSTRUCTORS LIABILITIES AND INSURANCE

6.1 DEFECTS OF MINOR IMPORTANCE

If formal acceptance contains minor reserved matters or defects that do not prevent the opening of the
hotel, contractors should rectify them within a mutually-agreed period of time after hand-over (usually 2 to 4
weeks)
In this case, the working days and hours should be specified and agreed with the hotel operator and the
contractors should take all necessary steps to prevent their works from interfering with the operation of the
hotel or disturbing hotel guests.
Clearance of defects must be recorded in writing with the Contractors and project manager

6.2 DEFECTS LIABILITY PERIOD


For one year following formal acceptance, the relevant contractors should:
- Correct defects or inadequacies identified at formal acceptance;
- Check operation and performance of mechanical and electrical systems and equipment (air-
conditioning in particular, depending on date of Hand-over) and provide any required adjustments.
During this period, the hotel operator will record possible defects he might find and may request immediate
remedial work in order to correct defects that represent an inconvenience or a risk for the hotel operation.
Eleven months after the formal acceptance of works, the building will be inspected by representatives of the
contractors and of the owner (hotel operator usually in witness), in order to draw up the defect list identified
during the defect liability period.
Before the end of the one-year defect liability period, contractors should clear outstanding defects and a
final completion certificate will be issued when all defects are cleared.
If this is not the case, the one-year period may be extended until final clearance of defects.

6.3 MAINTENANCE OF THE LIFTS


The lift contractor should provide full routine maintenance of the lifts, free of charge, for one year from
formal acceptance.

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After this period, a routine maintenance contract will be agreed by the operator with that contractor or with
another of his choice.

6.4 GUARANTEE OF PROPER OPERATION (SUBJECT TO LOCAL CODES AND REGULATIONS)


Building services installations and doors and winows or other parts of building equipment may be subject to a
specific guarantee (2 years in France),

6.1 TEN-YEAR GUARANTEE OF CONSTRUCTION (SUBJECT TO LOCAL CODES AND REGULATIONS)


Such guarantee will be required for hotel buildings developed under ownership of Accorhotels (Inherent
Defect Guarantee)
Outside this case, guarantees will have to be adapted to local codes and regulations and to owner’s
requirements

The construction should remain the responsibility of the CONSTRUCTORS (design and execution consultants and
contractors), and should be contractually guaranteed by them, for at least 10 years with effect from formal
acceptance.
The 10-year guarantee should cover the stability and the durability of the building and of its essential
functions:
- Solidity of structural elements
- air- and water-tightness of roof s and building envelope
- technical installations forming an integral part of the construction (option)
Participants in the design and construction should provide evidence that their liability is covered by an
adequate insurance, appropriate amount and with cover guaranteed for the period of the liability.

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APPENDIX 1 TYPICAL LISTS OF DOCUMENTS

DOCUMENTS TO BE ESTABLISHED FOR EACH PROJECT


Documents Content Comments
 Schedule of order of priority of the "construction"  "Project particulars " should always be Nb 1
Priority of documents
documents on the list

 Project particulars: List of elements agreed


between the parties and not detailed in the
project documents or in the Brand/Accorhotels
standards; or accepted alternatives to these  Include the "Site evaluation" report (as
Project particulars documents standard Accorhotels document)
 Extent of works and equipment (Detailing split of
responsibilities between works contractors and
owner’s direct suppliers)

 Project brief
 Environmental studies
 Geotechnical and hydrological reports
 Topographical surveys of the site
 Acoustic site survey
 Building permit  Include all technical documents specifying
 Architect's drawings the project and/or the liabilities of the parties.
Project documents
 Building envelope and external works drawings  The schedule of areas should also include a
and specifications table of the gross floor area for each floor
 Detailed schedule of areas
 Construction contract and all administrative or
other associated documents
 Contract price breakdown
 Contract time schedule

 It is recommended to attach these


documents in appendix to the designers’
ACCORHOTELS  Hotel brand Construction/renovation guidelines
appointments and to construction contracts,
Reference documents  ACCORHOTELS Construction Standards
in order to guarantee that Accorhotels
performance requirements are included in full

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APPENDIX 2 DOCUMENTS AT HAND OVER
TYPICAL SCHEDULE OF DOCUMENTS REQUIRED AT HAND OVER OF PROPERTY

 Completion/Taking Over Certificate


 Chlorination certificate (Including any interim or partial certificates)
 Electrical Test Certificates (Including any interim or partial certificates)
 Fire Alarm Test certificate, as build and operation documents
 Emergency Lighting Certificate
 Commissioning results of mechanical and control systems (incl. copies of draft reports with
commissioning data)
 Full Schedule of Conditions and final outstanding Snagging Lists.
 Plan of action with dates for remedial works to clear all outstanding Defects and Snags.
 Completion Notice from Building Inspector/Authority or report of completion visit by Building Inspector
with associated list of comments.
 Completion of Party Wall works as appropriate
 Draft edition of Operation and Maintenance Manuals
 Draft edition of As Built Drawings.
 BMS operation manual with draft as build documents
 Utility Meter readings.
 Copies of acoustic tests (Window Performance within Specifications).
 Confirmation of Air Pressure Test Results & Certification on all Safety Valves and Pressure Systems.
 Closed Circuit Chemical Dosing Certification
 Lifts tests and commissioning certificates
 Copies of services drawings and schematics in each plant room
 Copies of electrical schematics in each distribution panel or electrical room
 Copies of control schematics in each distribution control panel
 All documents required under applicable regulations
 The Fire and Safety Registers pertaining to the Fire Detection & Alarm Systems must be completed by
the Installer as follows:
- Fire Alarm System Details Of Installation
- Fire Alarm System Location Of Call Points
- Fire Alarm System Location Of Detector Heads
- Emergency Lighting System Details Of Installation
- Emergency Lighting System Location Of Luminaires / Lamps
- Emergency Lighting Test Record Sheets

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APPENDIX 3 DEFINITION OF SURFACE AREAS

A. DEFINITION OF BEDROOM SURFACE AREA

Mesure de la surface d’une chambre Bedroom surface area measurement

Area = Y x Z

Surface chambre = largeur intérieure x longueur intérieure (Gaine Technique incluse)

Bedroom area = Internal width x internal length (Technical riser shaft included)

B. DEFINITION OF THE OVERALL HÔTEL BUILT AREA

SHOT: Surface Hors Œuvre Totale TGFA: Total Gross Floor Area (External)
(Définition Standard Accorhotels mondiale) (Standard Accorhotels Worldwide definition)
Surface mesurée à l’extérieur des murs extérieurs, incluant Is to be Measured to outside of external walls, including all
toutes zones (locaux publics, locaux de service ou du personnel, areas (front of house, back of house, staff areas, plant rooms,
locaux techniques fermés, gaines techniques, escaliers intérieurs & shafts, internal & external stairs… of all floors including
extérieurs de tous les niveaux y compris des sous-sols); mais basements); but excluding car parks (and associated plant rooms,
excluant les parkings (et locaux associés tels que locaux techniques stairs, ramps…), balconies, open galleries
dédiés, escaliers, rampes…), balcons, galeries ouvertes.

La SHOT doit être mesurée pour chaque niveau du bâtiment et


The TGFA must be measured for each floor of the building and
indiquée sur les documents du projet dans un tableau indiquant la
displayed on project documents in a table showing each floor
SHOT pour chaque niveau, le total SHOT de l’hôtel et le ratio SHOT
TGFA, the hotel total TGFA and the total hotel TGFA divided by
hôtel divisé par le nombre de clefs (Ratio à la clef ou « par
the bedroom number of keys (Room ratio).
chambre”)

Ratio de surface à la clef (« par chambre ») : Bedroom Surface Area Ratio: m2/per key (“per room”)
Surface Totale Hors Œuvre de l’hôtel divisée par le nombre Total Gross External Area of the hotel divided by the
de clefs. (SHOT / Nb clefs) number of keys. (TGFA / nb of keys)

Tableau à remplir par l’architecte du projet :


Hôtel brand name

Date: Nbre Chambres (clefs) / Bedroom Nbr (keys) = y

Dimension trame chambre (interne) x ---> m2 =


Bedroom bay dimensions (internal)

Levels Niveaux SHOT/TGFA


Level - 2 Niveau - 2
Level - 1 Niveau - 1
Level 0 - GF Niveau 0 - GF
Level 1 Niveau 1
Level 2 Niveau 2
Level 3 Niveau 3
Level 4 Niveau 4
Level 5 Niveau 5
TOTAL SHOT TGFA x
Ratio m²/Ch m²/Rm x/y

APPENDIX 4 HOTEL EQUIPMENT – SPECIFICATION AND CLASSIFICATION

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HOTEL EQUIPMENT
The hotel equipment should be divided into three categories:

1 FF&E Furniture, Fixtures and Equipment


2 OS&E Operating supplies and equipment
3 EQS Specialist equipment

1 FF&E Furniture, fixtures and equipment

 All decorative fixtures, furniture, furnishings and equipment used in, or held in storage for use in or, if the context so dictates, required in
connection with, the operation of the Hotel, including, without limitation: Mobile or removable furniture to public areas and to bedrooms,
curtains and tracks, blinds, internal signage, mobile decorative fixtures and artwork, towel rails, coat hooks, toilet paper holders, mobile
lighting fittings, heated towel rails.

2 OS&E Operating supplies and equipment

 All professional fixtures, furniture, furnishings and equipment used in, or held in storage for use in or, if the context so dictates, required in
connection with, the operation of the Hotel, including, without limitation: safes, in-room safes, mini-bars or in-room fridges, ironing boards
or trouser press, tea-coffee making facilities, beds, bedding, duplicating and office equipment, linen, loose furniture to back of house areas
including staff areas and administration offices, small operating equipment for kitchens, bars, restaurants, cleaning equipment,
maintenance equipment, crockery, glassware and uniforms

3 EQS Specialist equipment

 All specialist equipment such as external brand signage, kitchen equipment, fridges, freezers and cold stores, laundry equipment, IT
systems including front office and points of sales equipment as well as back office computers, telephone systems (PBX, call loggers &
associated equipment), telephone sets, mobile telephone systems, public address systems, audio systems, video systems, TV systems
and TV sets, Pay-TV systems, car park access systems

Building technical equipment (EQT)

 In order to keep the budgets on a similar basis, the building and technical equipment in connection with the works, referred to as "EQT",
such as the sanitary fittings, hand showers, WC seats, fixed light fittings, prefabricated bathroom pods, doors, windows, locks,
ironmongery, automatic doors or gates, wall and floor coverings, including carpets, etc., are NOT part of the Hotel Equipment (whoever
supplies them), but form part of the construction. This is important to ensure fixed perimeter for budget identification purposes.
 Subject to final agreement in contracts, the EQT may be supplied by:
o the owner;
o or included in the packages of contractors works.

In either case, the EQT should be installed by the contractors who carry out the works.

 The value of the EQT supplies should be included in the value on which the construction insurances are based.

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APPENDIX 5 SITE EVALUATION SHEET (SUMMARY)

The information in the analysis sheet hereafter should be provided before the project is presented to the BRIEF COMMITTEE.

For purchase
(or lease or concession) of a
BUILDING SITE

SITE ASSESSMENT SYNTHESIS


HOTEL NEW CONSTRUCTION PROJECT
Country Town Hotel Brand
X Y v
Done by Date Result Commentaires
Note: See document ACC_WE_KA021 for details Y/ N name mmm - yy OK or ?
Stage A - DEVELOPMENT Phase - Assembly of Information, Project/Site Requirements
A1 Site plans & infos. Photos. Topographic survey. Urbanistic rules.,,
A2 Site access , existing site or to create (plans)
A3 Servitudes, rights of ways (public or private)
A4 Connections to utilities (Preliminary infos )
A5 Legal: Existing contracts, Administrative requirements; Third party rights,,,
A6 Site constraints : Noise, Security; Occupants on site

Stage B - ENVIRONMENTAL Survey ("Due Diligence") To b e carried out b y specialist consultants


B1 Site history and desk top document analysis
Site occupation history; Natural or industrial risks; Geology; Archeology,,,
B2 Health or comfort nuisance or risks
Constraints for infrastructure, roads, below ground services,
B3
drainage - Existing items
B4 Site tests; Soil surveys; Pollution Surveys

Stage C - DESIGN Phase - ARCHITECTURAL Analysis


The appointed architect must take into account information from Stages A & B and should complement them as necessary
C1 Detailed urbanistic requirements incl, building envelopes & setting out
C2 Climate data
C3 Connections to utilities (Particulars, reliability, tariffs )
C4 Constraints for infrastructure, roads, below ground services, drainage
C5 Other constraints : Solar o rientation; Existing items to be preserved
C6 Constraints & impacts regarding sustainable development (¤)
C7 Opportunities regarding sustainable development (¤)
(¤) Energies; Drinking w ater; Rain w ater; Drainage; Sew age; Building matérials; Natural features / Biodiversity / Planted areas

To fill in the SITE EVALUATION sheet and the Summary,


Please use the Excel format documents (on request from Accorhotels).

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APPENDIX 6 HEALTH AND SAFETY / UNDECLARED WORK

ACCORHOTELS HEALTH AND SAFETY RULES:


 Accorhotels recommends to comply with the European norms or directives, in particular Directive 92/57/CEE dated 24-6-
1992 and/or its transcriptions in relevant European countries.
 In addition, or outside the European Union, the following minimum criteria shall be included by all participants in hotel
construction or renovation projects under an Accorhotels brand.
 The client shall appoint an experienced Health and Safety Consultant (HSC) to specify and control health and safety
protection plans at design stage and at construction stage.
 The present document should be attached as an appendix to the appointment contracts of the design team consultants,
project/site management consultants/supervisors, and building or equipment installation contractors

Execution
General specification Control
Designation specification & putting
to be establish by: by :
into place by :
INDIVIDUAL PROTECTIVE EQUIPMENT :
Wearing IPE – Hats, shoes, gloves, glasses,
harnesses … Design Team or Health
All contractors (principal or HSC or
(Minimum always required = Hats, shoes, & Safety Consultant sub-contractor) Site Supervisor
gloves) (HSC)
Hats, shoes compulsory for site visitors
Health and Safety on site booklet with clear General contractor or Main HSC or Site
indication of specific site rules and procedures
Design Team or HSC contractor (to be named) Supervisor
Induction of all personnel (+ Individual
signature of induction register) General contractor or Main HSC or
Display in site huts of site H&S rules and
Design Team or HSC contractor (to be named) Site Supervisor
procedures
Working positions well lit HSC or
Work at high level : Ladders not acceptable, All contractors (principal or Site Supervisor
use of fixed scaffolding or electric gantries,
Design Team or HSC sub-contractor)
with balustrades

ACCESS and CIRCULATION


Fenced site with all access points for
pedestrian or vehicles shown on specific
drawings and permanently manned or
General contractor or Main HSC or
monitored. Gates closed outside working Design Team or HSC contractor (to be named) Site Supervisor
hours
Access not allowed to the public and restricted
to authorised people
Car parking : Only allowed in designated General contractor or Main HSC or
areas with regulated access
Design Team or HSC contractor (to be named) Site Supervisor
Site access : Pedestrian access must be
through a revolving safety gate operated with General contractor or Main HSC or
an electronic individual badge bearing a photo
Design Team or HSC contractor (to be named) Site Supervisor
of the holder
Individual badges : (plastic protective finish,
including at least :
- Name of principal contractor General contractor or Main HSC or
- Name of sub-contractor (if applicable)
Design Team or HSC contractor (to be named) Site Supervisor
- Name + Photo of card holder
- Validity Date
Notes : Contractors must submit their requests for issue of badges to their staff on a company letter head with all details to be
shown on badge + copy of ID/passport individual document
Wearing of badge is required at all times

Access control : The main site access


gate must be associated with a guard General contractor or Main HSC or
Design Team or HSC contractor (to be named) Site Supervisor
house with human presence to:
- Visual control

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- Recording staff & vehicles
movements
- Visitors registry / badge issuing.
-
Pedestrian pathways and vehicle routes :
Should, if possible be separated and General contractor or Main HSC or
Design Team or HSC contractor (to be named) Site Supervisor
materialised
Directional signage to be put in place
Construction vehicles : Must be under the
monitoring of a traffic control officer, in
General contractor or Main HSC or
charge of planning and coordinating Design Team or HSC contractor (to be named) Site Supervisor
deliveries and refuse evacuation with
each contractor
HEALTH
Health protection and staff welfare : To
include furnished dining area, lockers General contractor or Main HSC or
Design Team or HSC contractor (to be named) Site Supervisor
washrooms (with adequate heating or
cooling)
When permanent living accommodation is
required: The site accommodation /
General contractor or Main HSC or
stationing units must be placed on a contractor (to be named) Site Supervisor
separate site or area with specific fencing
and access control
SITE SAFETY SIGNAGE
Location and emergency plans displayed General contractor or Main HSC or
Design Team or HSC contractor (to be named) Site Supervisor
on all floors
CRANAGE AND SCAFFOLFING
A. Specification, sizing notes and
calculations, setting up in place, A.HSC or
management Site Supervisor
General contractor or Main
contractor (to be named) B.Building
Design Team or HSC Or specific contractors (to Inspector
be named) (Checking and
B . Testing before putting into service approving

ELECTRICITY
Site lighting : All internal and external site
circulation routes including stairs must be
General contractor or Main HSC or
appropriately lit Design Team or HSC contractor (to be named) Site Supervisor
(Each contractor remains responsible for
the lighting of its work stations)
Electrical power : Site power distribution Dedicated
panels compliant with applicable electrical
regulations. General contractor or inspector
Design Team or HSC electrical contractor
Nbr of distribution panels adequate to (appointed by
serve all needs and avoid using cable electrical
leads of more than 25m contractor)
Works in hotels remaining in operation :
Before any works start the electrical Site Supervisor
Electrical contractor.
contractor shall supply its certificate of Or hotel staff
isolation of electrical circuity

FIRE SAFETY
All site accommodation areas (living
areas, offices, meeting rooms, changing General contractor or Main HSC or
Design Team or HSC
rooms …) must be equipped with portable contractor (to be named) Site Supervisor
extinguishers
No open fire shall be allowed within the General contractor or Main HSC or
Design Team or HSC contractor (to be named) Site Supervisor
perimeter of the site
Works in hotels remaining in operation : By relevant contractor Site Supervisor

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A fire work certificate shall be issued by or hotel staff
the site safety officer prior to any such
works
Storage of flammable or dangerous
products must be organised in a General contractor or Main HSC or
Design Team or HSC contractor (to be named) Site Supervisor
dedicated and locked area, outside the
building under construction
Procedures for works with open flame General contractor or Main
HSC or
(Blowtorch…) Design Team or HSC contractor or specific
Site Supervisor
contractors (to be named)
COLLECTIVE PROTECTION
Installing and maintaining protective
equipment to areas such as open flat General contractor or Main
HSC or
roofs or terraces, outside wall openings, Design Team or HSC contractor or specific
Site Supervisor
floor reservations, trenches, vertical contractors (to be named)
shafts
A contractor needing to move temporarily
a protection element shall be responsible Relevant contractors Site Supervisor
to put it back in place immediately

SITE CRISIS MANAGEMENT


Large sites: A sick bay shall be provided Design Team or HSC
All contractors Site Supervisor
Presence of first-aid trained personnel consultant spécialisé
Accès des secours : définir le point de General contractor or Main
rencontre commun à l’ensemble des Design Team or HSC contractor or specific Site Supervisor
entreprises contractors (to be named)
Taking into account the Accorhotels General contractor or Main
« Site crisis sheet » (in appendix to Site Supervisor contractor (to be named) Site Supervisor
present document) or site supervisor

PERIODIC CONTROLS
Recording comments, notices, actions
required in weekly site management To be carried out by the Site Supervisor
meeting notes.
Periodic visits (Usually monthly) to check
implementation of health and safety HSC (appointed directly
Client NA
protection measures + issuing a report by the Client)
with recommendations

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CRISIS CONTACTS SHEET
CONSTRUCTION SITE ACCIDENT
(NEW CONSTRUCTION, REFURBISHMENT IN HOTEL UNDER OPERATION OR CLOSED)

Field of application:
Any event on a construction site involving action from local authorities or emergency services

(Major technical incident such as fire, damage to adjacent property and/or accidents with serious injuries)

In such situations, it is required to immediately report information to the Owner’s representative


and to the Accorhotels management.

Worksite name: ....................................................................


Address: ...............................................................................
Country: ...................................................................................
Name & mobile nbr of the main contractor in charge of the worksite: ...................................................
……………………………………………….

IMPORTANT
1) This document must be permanently kept on the worksite in the supervisor's office
2) The people to contact vary with the type of worksite, depending on whether it is:

1. The construction of a new hotel


Building owner or representative: .................................
Mobile.: .................................................. Email: ...............................................
Accor project manager:
Mobile.: .................................................. Email: ...............................................
If Accor PM not available, alert the regional Accor Technical Department:
Name: ...................................................................
Mobile.: ........................................................ Email: ................................................

2. or a hotel renovation
Name of the Building owner or Project manager: .......................................
Mobile.: ................................................. Email: ........................................................;
Name of the Hotel General Manager (who will refer to the Accor “APACHE Worksite Accident"
emergency procedure to report internally within Accor): .............................................................
Mobile.: ................................................ Email: .............................................
What to do initially:
 Protect any injured people and provide first aid.
 Alert the emergency services Tel.: ..................
 Secure the site of the accident and take any relevant safety action.
If necessary, mark out a security perimeter to avoid subsequent accidents & to simplify action by emergency services.
 Alert the authorities
 Immediately alert a supervisor of the company responsible of the worksite
 Inform other workers (and staff in the event of renovation) that a serious accident has occurred.

Even if pressured by the media, defer all interviews & stick to the message below until you receive instructions from the
relevant Communication department.
"Emergency measures have been taken and first aid was supplied. We are now gathering information on this
incident. We cannot further comment at this stage."
- Instruct all site personnel not to communicate with the media.
- If necessary, provide an appropriate and specific area to receive the media.

ACCORHOTELS

RULES TO AVOID UNDECLARED WORK :

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Designation Specification Responsibility of Control
established by: putting in place : by :
Before start of construction works, supply
All project participants
to the Client a formal written commitment
Design Team (Tender or and site contractors for
from each contractor that they will only
Contract conditions their own employees Site Supervisor
employ personnel under legally valid
documents) and for their
contracts in full compliance with local
subcontractors
rules and regulations
All contractors will be required to submit
their proposed sub-contractors (with list
and references) for formal acceptance by
Design Team (Tender or
the client All project participants
Contract conditions Site Supervisor
Only one level of sub-contracting shall be and site contractors
documents)
accepted (except specific and limited
works to be formally approved by the Site
Supervisor)
Access points to the site (pedestrians or
et vehicles) shall be monitored with Design Team or General contractor or Main
Site Supervisor
individual badge (see “Access and Site Supervisor contractor (to be named)
circulation” above)

The present document should be attached in appendix to the Site Supervisor contract and to the
construction contracts of building contractors or installers of equipment

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