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GENERAL GUIDELINES
ACH_CE_ING_GUI_030_0_GENERAL_GUIDELINES
This document is exclusively published by Accor for the realisation of its projects.
Its distribution or reproduction (even partial) for other purposes is forbidden.
3 CONSTRUCTION
3_1 Guidelines
3_1_1 Acoustic
3_1_2 Room Data Sheets
3_1_3 General Guidelines
3_2 Core & Shell
3_2_1 Core & Shell
3_3 Fitting out works
3_3_1 Fitting out works
3_4 MEP & lifts
3_4_1 Plumbing & drainage
3_4_2 Heating ventilation air conditionning
3_4_3 Electricity & lighting
3_4_4 Fire Detection & Alarm
3_4_5 Lifts
3_5 Technology & network
3_5_1 AccorHotels Cabling System
3_5_2 Telephone
3_5_3 Building Management System
3_5_4 IT
3_5_5 CCTV
3_6 F&B, Kitchens & Laundry
3_6_1 F&B & Kitchen
3_6_2 Laundry & Housekeeping
3_7 External works
3_7_1 External Works
3_8 Others
3_8_1 Swimming Pool
3_8_2 Internal carpark design guidelines
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CONTENTS
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1 USAGE OF PRESENT DOCUMENT
The specifications or guidelines forming the present document shall be taken into account when preparing
the project design documents, specifications and conditions of contract to be applicable for the design team,
project management consultants and works contractors.
Construction or refurbishment projects should take into account the documents established by Accorhotels or
its Brands.
These documents, which specify the functional and performance criteria, are guides for the design and
construction of hotel buildings.
They are aimed at owners, designers (architects, interior designers, consulting engineers) and contractors,
who should take responsibility for designing and constructing in compliance with Accorhotels criteria
(functionality and levels of performance) and with local construction rules.
Hotels to trade under an Accorhotels brand should comply with the criteria to be taken into account by those
responsible for design and construction, in order to:
- to have full control over the coordination of functions and constraints (see essential criteria here
after);
- to value engineer every proposed technical design alternative.
Design and construction of hotels should also comply with local construction rules and local authority's
requirements. In particular, rules concerning health, fire safety and access for disabled persons should take
precedence.
In all locations, the Accorhotels criteria should be considered as a minimum, even if local regulations are less
demanding.
The architecture and all equipment should be designed to favour simplicity and efficiency, in particular:
- passive arrangements should be favoured (thermal inertia, fixed sun screens, easy to clean glazing,
passive fire protection)
- mechanical and electrical equipment with reduced routine maintenance and adapted to local
particulars.
For hotels owned or managed by Accorhotels, Accor Design and Technical Service division should be
appointed by the Owner as an hotel technical consultant (1), to give advice on:
- the selection/scope of services of the design team members, consulting engineers and other project
participants;
- the general concept design and functional links;
- compliance with the essential criteria (see article below);
- the hotel and specialist equipment.
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A preliminary meeting between designers, representatives of Accorhotels's D&TS and of the hotel brand
should be organised.
Well before they are completed, drawings and other design documents specifying the hotel project, its
architecture and its interior design should be submitted for comments to the Accorhotels's D&TS division, who
will coordinate with the hotel brand.
At each stage of the design (sketch design, scheme design, detail design), project reviews should be
organised with Accorhotels's D&TS division to allow them to comment on the design and technical
solutionsproposed.
In addition to the architectural quality of the project and the environment of the hotel, the designers should
take care to make allowance for the essential criteria of hotel constructions for Accorhotels Group, which
should be analysed during project reviews.
(See Construction /Renovation Guidelines established by Accorhotels Brands and Accorhotels Construction
Standards)
Functionality and distribution of hotel areas for guests and service.
Architecture to match hotel category and its environment.
Environment particulars and risks of the site:
o earthquakes, tsunamis, hurricanes or cyclones, volcanic eruptions;
o floods, landslides, rockfalls, avalanches;
o forest fires, termites, radon.
(See APPENDIX 4 "Site evaluation" and standard ISO 14000)
Guests' comfort, in particular acoustic comfort (see the Accorhotels brand's Acoustic requirements).
Accessibility for disabled persons:
o wheelchair users;
o other people of reduced mobility;
o deaf and hard-of-hearing, blind and partially-sighted, intellectually disabled.
(See Accorhotels brand's Construction/Renovation Guidelines)
Fire safety: Right at the start of design work, a FIRE SAFETY DESIGN CONSULTANT SHOULD be appointed to prepare
a "fire safety master plan" specifying mainly:
o fire resistance of structures and partitioning;
o evacuation strategy (able-bodied and disabled people) in the event of a fire alarm;
o characteristics of escape routes;
o technical safety installations;
o operating instructions.
Safety in respect of the risk of vandalism: evaluation should be made of the level of threat, according to
the country, the site and social and political conditions.
Health and sanitary safety:
o risk of legionella
o asbestos, lead, radon, etc.
Sustainable development, in particular (2):
o thermal insulation;
o energy recovery and energy management;
o water management;
o use of locally adapted materials and processes.
Project economy:
o value engineering of areas to be built (see below);
o rational distribution of the investment allocated to the various areas or functions;
o building services systems sized and adapted to actual needs, without excess.
Economy in operation:
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o convenient arrangements for routine and occasional maintenance;
o energy savings;
o durability and low maintenance cost of the building.
2.5.2 HEIGHTS
Clear heights
The Construction/Renovation Guidelines for each brand indicate the required clear ceiling heights (or height
below false ceiling), provided that local rules do not require greater heights.
Storey heights
In order to determine the storey height, allowance must be made for ventilation ductwork and pipework
located below structural floors, above suspended ceilings.
The project brief is the key departure point and should be prepared integrating possible initial sketch
designs, so as to visualise the specification of the hotel product, its insertion into the site and the various
proposed options.
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Project organisation: Phasing of activities from Project Brief to Concept Design" is essential for updating and
validating the project brief, taking into account the inevitable changes at preliminary design stage.
When the project brief, the scheme design and the budget are consistent and have been validated, the detail
design and construction should undergo no further significant modification.
Starting with the project brief and the evaluation of the site, the project should continue in several phases:
- sketch design;
- scheme design;
- detail design ;
- tender documents.
Each phase should be subject to a project review, updating and validation before the next phase is started.
The final design/tender documentation should take into account the comments made during the building
permit application period.
If the final design of the interior design/decoration and the internal fitting out is not finalised when tender
documents for the construction works are issued, a suitable budget allowance should be provisioned and the
project should be programmed so that works and equipment are compatible with the general programme.
Documents (drawings, schematics and written documents) presented by the designers at each design phase
should be sufficient and comprehensible by all participants.
They should also include elements of presentation (perspectives, computerised models, sample boards, etc.)
as many as necessary to obtain the design validation by the decision-makers.
Documents produced for the final design should allow contractors to submit tenders, enter into a contract for
a lump-sum price and carry out the works.
As soon as possible at design stage, an electronic internet based document management system should be put in place
A project requires contributions from several professionals (architecture, interior design, mechanical and
electrical services, specialist equipment) and coordination of the consistency between drawings and written
documents of several origins is critical.
One of the members of the design team should be appointed to check all of the documents and to ensure
their coordination. This will include issuing lists of queries and organising ad-hoc coordination review
meetings.
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Detailed specifications for works (usually organised per trade packages) must be complete, precise and
consistent.
They should take into account functional and performance criteria as specified in the Accorhotels documents.
For ease of location of works and design coordination, preparation of detailed room data sheets (including
schedule of works for all trade works and finishes) is highly recommended (3). All rooms or premises in the
project should be identified with reference numbers shown on the drawings (4).
These data sheets will be essential for ensuring that works to be carried out by trade contractors are
complete, coordinated and consistent, and to facilitate checks by the design and site supervision team.
On site, drawings are the main working tool for managing and carrying out works. The written specification
documents remaining in the site office.
Drawings should therefore provide all appropriate information and be easy to read, not just for the design
team, the engineers and the contractors' clerks, but also for the site foremen and workers.
The documentation must therefore be updated accordingly, with a full check on the consistency of the
alternatives and proposals accepted, in order to result in a set of contract documents that specifies a
complete and consistent project.
4.2 HEALTH AND SAFETY ON SITE – FIGHTING UNDECLARED WORK (SEE APPENDIX 6)
European norms regarding health and safety on construction sites, at design and at execution stages, shall be
respected.
Additionally, or outside Europe, the minimum rules set in Appendix 6 shall be implemented
Works and equipment installation contractors shall guaranty in writing that all their works will be carried out
using legally employed personnel, as applicable with codes and regulations applicable to the site location.
There shall be only one level of sub-contracting
3 Accor hotels recommends using detailed “room data sheets” and has produced typical sheets for that usage
4 Preferably use Accorhotels's standard numbering system
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c) During the execution of works:
- submission of samples and prototypes;
- quality controls during execution;
- acoustic tests;
- testing and commissioning
The adjoining bedroom should also be partitioned (including entrance door and window) so as to allow
acoustic measurements to be taken between bedrooms.
The ACCORHOTELS representatives should be invited to inspect it, and to formulate their comments.
For non-standardised hotel brands, it will be necessary to construct at design stage a preliminary mock-up
bedroom (off site) in order to validate the design.
New build hotels under ownership of ACCORHOTELS shall be required to obtain a recognised environmental
certification for construction (Example : BREEAM, LEED, DGNB, HQE) achieving at least a « GOOD » credit or
superior
Site management: All contractors should comply with a charter, specifying a set of actions for the
management and the reduction of environmental nuisances, dealing with at three aspects:
Flows entering the site: machinery and equipment used on the site, materials and products used;
Works on the site: techniques used, management of waste, noise nuisances, dust, protection of water
courses and sewers, protection of vegetation, etc ;
Flows leaving the site: waste sorting and evacuation, nuisances caused to neighbours, cleanliness of roads,
etc.
If equipment suppliers or personnel directly appointed by the client, not working under a contract with the
main contractor, have to work on the site before formal acceptance of the works, a specific agreement
should be signed between all relevant parties in order to clarify responsibilities in respect of site facilities,
cleaning, removal of packaging and waste. (see Accorhotels agreement template)
5 If applicable, several mock-up bedrooms or suites, if nature or size of the project dictates
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4.8 SITE SECURITY SERVICE
Unless otherwise specified in a written agreement with the client or hotel operator (refurbishment), the site
security service should be the responsibility of the main contractor up until the time when the works are
taken over by the client.
This insurance should cover the whole period of the works, from commencement until formal acceptance,
and may be extended, if works remain to be carried out to lift reserves at formal acceptance.
This insurance shall also cover the equipment and furniture delivered to site by the client or his direct
suppliers.
When possible, it is recommended to use the insurance policies referenced or insurance brokers nominated by
the Accor Group.
Unless otherwise specified in the contract, this insurance should be the responsibility of the main contractor
on the site.
The permanent utility connections (water, sewer, gas, electricity, telephone etc.) should be programmed so
that they are operational for the testing/commissioning of systems prior to formal acceptance.
The utility supply agreements should be prepared in consultation with the hotel operator and should take into
account allocation of costs between periods before and after the handover of the building.
Unless otherwise specified in the construction contract, consumption of water, gas, electricity, telephone,
etc., relating to the works, and to test systems prior to formal acceptance, should be the responsibility of
the building contractors up until handover of the works or client taking possession of the building.
Defect snagging operations prior to formal acceptance should begin in areas where works have been
completed and, depending on the size and complexity of the project, they may take from 2 weeks to 3
months before the date specified for formal acceptance.
Programming should also make allowance for early handover of selected areas:
- for installation of hotel equipment and furniture;
- for training of hotel staff.
Precise schedules of condition of these premises should be prepared, in order to identify who is responsible
for any possible damage. Agreement should be formalised between contractors and the client’s equipment
installers in order to state precise details.
The way in which hotel lifts should be used during this period, if applicable, should also be agreed by the
building contractors, the equipment installers and the hotel operator (in case of refurbishment works).
If the construction contract does not allow the early handover of premises, works concerned should be
delayed until after formal acceptance.
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5.1.3 QUALITY CONTROLS, AND COMPLIANCE CHECKING
These operations should be carried out by the design and project management team in presence of the
relevant contractors, and (if possible) hotel's maintenance engineer should also attend.
The operations should comprise:
checking compliance with contract and proper finishing of overall works (fitting out of the rooms and
circulation areas, roofs, external walls and external areas);
recording imperfections, defects, inadequacies and omissions;
formal technical acceptance (tests and measurements of the levels of performance of the technical
installations);
acoustic insulation checks;
recording the removal of site installations and making good the areas occupied;
writing and distributing snag lists;
action by contractors to remove snag lists;
exhaustive recording of the snag lists closing;
gathering and checking the as-built documents (see § 5.14).
As-built documentation should be updated to match the works as actually carried out, and documents
checked, classified and listed.
They need to be produced in an electronic format (AutoCAD and PDF) on 2 CD-ROM and 1 USK key, with 2
paper copies.
The set of as-built documentation should comprise:
A Operational documents, as necessary for the operation of the hotel (fire safety register and its associated
documents, certificates of compliance, guarantee certificates, operation and maintenance instructions,
etc.).
These documents should be submitted before the inspections by the authorities.
B Record copies of all final construction documents (designers' and contractors' drawings and written
documents).
These documents may be submitted after formal acceptance, in view of the time needed to bring
them up to date, check them, list them and classify them.
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- As-built documents should have been submitted to the hotel management;
- Technical supervisor's final report should no longer include reserves.
Operations prior to formal acceptance should allow these conditions to be met.
If not, formal acceptance, which comprises the starting point of contractual guarantees, should be deferred.
Taking possession of the building by the owner/operator should take place globally, for the whole
establishment, when formal acceptance has been granted.
Up until that time, contractors should retain custody and responsibility for the building. After that date,
responsibility should be transferred to the owner.
When partial handover of the premises is specified, this should be subject to schedules of condition (see §
5.12).
Constructors should submit to the operator all useful documents and information to take out checking and
maintenance contracts, depending on nature of the technical installations in the establishment and the
regulations in force.
If formal acceptance contains minor reserved matters or defects that do not prevent the opening of the
hotel, contractors should rectify them within a mutually-agreed period of time after hand-over (usually 2 to 4
weeks)
In this case, the working days and hours should be specified and agreed with the hotel operator and the
contractors should take all necessary steps to prevent their works from interfering with the operation of the
hotel or disturbing hotel guests.
Clearance of defects must be recorded in writing with the Contractors and project manager
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After this period, a routine maintenance contract will be agreed by the operator with that contractor or with
another of his choice.
The construction should remain the responsibility of the CONSTRUCTORS (design and execution consultants and
contractors), and should be contractually guaranteed by them, for at least 10 years with effect from formal
acceptance.
The 10-year guarantee should cover the stability and the durability of the building and of its essential
functions:
- Solidity of structural elements
- air- and water-tightness of roof s and building envelope
- technical installations forming an integral part of the construction (option)
Participants in the design and construction should provide evidence that their liability is covered by an
adequate insurance, appropriate amount and with cover guaranteed for the period of the liability.
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APPENDIX 1 TYPICAL LISTS OF DOCUMENTS
Project brief
Environmental studies
Geotechnical and hydrological reports
Topographical surveys of the site
Acoustic site survey
Building permit Include all technical documents specifying
Architect's drawings the project and/or the liabilities of the parties.
Project documents
Building envelope and external works drawings The schedule of areas should also include a
and specifications table of the gross floor area for each floor
Detailed schedule of areas
Construction contract and all administrative or
other associated documents
Contract price breakdown
Contract time schedule
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APPENDIX 2 DOCUMENTS AT HAND OVER
TYPICAL SCHEDULE OF DOCUMENTS REQUIRED AT HAND OVER OF PROPERTY
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APPENDIX 3 DEFINITION OF SURFACE AREAS
Area = Y x Z
Bedroom area = Internal width x internal length (Technical riser shaft included)
SHOT: Surface Hors Œuvre Totale TGFA: Total Gross Floor Area (External)
(Définition Standard Accorhotels mondiale) (Standard Accorhotels Worldwide definition)
Surface mesurée à l’extérieur des murs extérieurs, incluant Is to be Measured to outside of external walls, including all
toutes zones (locaux publics, locaux de service ou du personnel, areas (front of house, back of house, staff areas, plant rooms,
locaux techniques fermés, gaines techniques, escaliers intérieurs & shafts, internal & external stairs… of all floors including
extérieurs de tous les niveaux y compris des sous-sols); mais basements); but excluding car parks (and associated plant rooms,
excluant les parkings (et locaux associés tels que locaux techniques stairs, ramps…), balconies, open galleries
dédiés, escaliers, rampes…), balcons, galeries ouvertes.
Ratio de surface à la clef (« par chambre ») : Bedroom Surface Area Ratio: m2/per key (“per room”)
Surface Totale Hors Œuvre de l’hôtel divisée par le nombre Total Gross External Area of the hotel divided by the
de clefs. (SHOT / Nb clefs) number of keys. (TGFA / nb of keys)
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HOTEL EQUIPMENT
The hotel equipment should be divided into three categories:
All decorative fixtures, furniture, furnishings and equipment used in, or held in storage for use in or, if the context so dictates, required in
connection with, the operation of the Hotel, including, without limitation: Mobile or removable furniture to public areas and to bedrooms,
curtains and tracks, blinds, internal signage, mobile decorative fixtures and artwork, towel rails, coat hooks, toilet paper holders, mobile
lighting fittings, heated towel rails.
All professional fixtures, furniture, furnishings and equipment used in, or held in storage for use in or, if the context so dictates, required in
connection with, the operation of the Hotel, including, without limitation: safes, in-room safes, mini-bars or in-room fridges, ironing boards
or trouser press, tea-coffee making facilities, beds, bedding, duplicating and office equipment, linen, loose furniture to back of house areas
including staff areas and administration offices, small operating equipment for kitchens, bars, restaurants, cleaning equipment,
maintenance equipment, crockery, glassware and uniforms
All specialist equipment such as external brand signage, kitchen equipment, fridges, freezers and cold stores, laundry equipment, IT
systems including front office and points of sales equipment as well as back office computers, telephone systems (PBX, call loggers &
associated equipment), telephone sets, mobile telephone systems, public address systems, audio systems, video systems, TV systems
and TV sets, Pay-TV systems, car park access systems
In order to keep the budgets on a similar basis, the building and technical equipment in connection with the works, referred to as "EQT",
such as the sanitary fittings, hand showers, WC seats, fixed light fittings, prefabricated bathroom pods, doors, windows, locks,
ironmongery, automatic doors or gates, wall and floor coverings, including carpets, etc., are NOT part of the Hotel Equipment (whoever
supplies them), but form part of the construction. This is important to ensure fixed perimeter for budget identification purposes.
Subject to final agreement in contracts, the EQT may be supplied by:
o the owner;
o or included in the packages of contractors works.
In either case, the EQT should be installed by the contractors who carry out the works.
The value of the EQT supplies should be included in the value on which the construction insurances are based.
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APPENDIX 5 SITE EVALUATION SHEET (SUMMARY)
The information in the analysis sheet hereafter should be provided before the project is presented to the BRIEF COMMITTEE.
For purchase
(or lease or concession) of a
BUILDING SITE
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APPENDIX 6 HEALTH AND SAFETY / UNDECLARED WORK
Execution
General specification Control
Designation specification & putting
to be establish by: by :
into place by :
INDIVIDUAL PROTECTIVE EQUIPMENT :
Wearing IPE – Hats, shoes, gloves, glasses,
harnesses … Design Team or Health
All contractors (principal or HSC or
(Minimum always required = Hats, shoes, & Safety Consultant sub-contractor) Site Supervisor
gloves) (HSC)
Hats, shoes compulsory for site visitors
Health and Safety on site booklet with clear General contractor or Main HSC or Site
indication of specific site rules and procedures
Design Team or HSC contractor (to be named) Supervisor
Induction of all personnel (+ Individual
signature of induction register) General contractor or Main HSC or
Display in site huts of site H&S rules and
Design Team or HSC contractor (to be named) Site Supervisor
procedures
Working positions well lit HSC or
Work at high level : Ladders not acceptable, All contractors (principal or Site Supervisor
use of fixed scaffolding or electric gantries,
Design Team or HSC sub-contractor)
with balustrades
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- Recording staff & vehicles
movements
- Visitors registry / badge issuing.
-
Pedestrian pathways and vehicle routes :
Should, if possible be separated and General contractor or Main HSC or
Design Team or HSC contractor (to be named) Site Supervisor
materialised
Directional signage to be put in place
Construction vehicles : Must be under the
monitoring of a traffic control officer, in
General contractor or Main HSC or
charge of planning and coordinating Design Team or HSC contractor (to be named) Site Supervisor
deliveries and refuse evacuation with
each contractor
HEALTH
Health protection and staff welfare : To
include furnished dining area, lockers General contractor or Main HSC or
Design Team or HSC contractor (to be named) Site Supervisor
washrooms (with adequate heating or
cooling)
When permanent living accommodation is
required: The site accommodation /
General contractor or Main HSC or
stationing units must be placed on a contractor (to be named) Site Supervisor
separate site or area with specific fencing
and access control
SITE SAFETY SIGNAGE
Location and emergency plans displayed General contractor or Main HSC or
Design Team or HSC contractor (to be named) Site Supervisor
on all floors
CRANAGE AND SCAFFOLFING
A. Specification, sizing notes and
calculations, setting up in place, A.HSC or
management Site Supervisor
General contractor or Main
contractor (to be named) B.Building
Design Team or HSC Or specific contractors (to Inspector
be named) (Checking and
B . Testing before putting into service approving
ELECTRICITY
Site lighting : All internal and external site
circulation routes including stairs must be
General contractor or Main HSC or
appropriately lit Design Team or HSC contractor (to be named) Site Supervisor
(Each contractor remains responsible for
the lighting of its work stations)
Electrical power : Site power distribution Dedicated
panels compliant with applicable electrical
regulations. General contractor or inspector
Design Team or HSC electrical contractor
Nbr of distribution panels adequate to (appointed by
serve all needs and avoid using cable electrical
leads of more than 25m contractor)
Works in hotels remaining in operation :
Before any works start the electrical Site Supervisor
Electrical contractor.
contractor shall supply its certificate of Or hotel staff
isolation of electrical circuity
FIRE SAFETY
All site accommodation areas (living
areas, offices, meeting rooms, changing General contractor or Main HSC or
Design Team or HSC
rooms …) must be equipped with portable contractor (to be named) Site Supervisor
extinguishers
No open fire shall be allowed within the General contractor or Main HSC or
Design Team or HSC contractor (to be named) Site Supervisor
perimeter of the site
Works in hotels remaining in operation : By relevant contractor Site Supervisor
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A fire work certificate shall be issued by or hotel staff
the site safety officer prior to any such
works
Storage of flammable or dangerous
products must be organised in a General contractor or Main HSC or
Design Team or HSC contractor (to be named) Site Supervisor
dedicated and locked area, outside the
building under construction
Procedures for works with open flame General contractor or Main
HSC or
(Blowtorch…) Design Team or HSC contractor or specific
Site Supervisor
contractors (to be named)
COLLECTIVE PROTECTION
Installing and maintaining protective
equipment to areas such as open flat General contractor or Main
HSC or
roofs or terraces, outside wall openings, Design Team or HSC contractor or specific
Site Supervisor
floor reservations, trenches, vertical contractors (to be named)
shafts
A contractor needing to move temporarily
a protection element shall be responsible Relevant contractors Site Supervisor
to put it back in place immediately
PERIODIC CONTROLS
Recording comments, notices, actions
required in weekly site management To be carried out by the Site Supervisor
meeting notes.
Periodic visits (Usually monthly) to check
implementation of health and safety HSC (appointed directly
Client NA
protection measures + issuing a report by the Client)
with recommendations
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CRISIS CONTACTS SHEET
CONSTRUCTION SITE ACCIDENT
(NEW CONSTRUCTION, REFURBISHMENT IN HOTEL UNDER OPERATION OR CLOSED)
Field of application:
Any event on a construction site involving action from local authorities or emergency services
(Major technical incident such as fire, damage to adjacent property and/or accidents with serious injuries)
IMPORTANT
1) This document must be permanently kept on the worksite in the supervisor's office
2) The people to contact vary with the type of worksite, depending on whether it is:
2. or a hotel renovation
Name of the Building owner or Project manager: .......................................
Mobile.: ................................................. Email: ........................................................;
Name of the Hotel General Manager (who will refer to the Accor “APACHE Worksite Accident"
emergency procedure to report internally within Accor): .............................................................
Mobile.: ................................................ Email: .............................................
What to do initially:
Protect any injured people and provide first aid.
Alert the emergency services Tel.: ..................
Secure the site of the accident and take any relevant safety action.
If necessary, mark out a security perimeter to avoid subsequent accidents & to simplify action by emergency services.
Alert the authorities
Immediately alert a supervisor of the company responsible of the worksite
Inform other workers (and staff in the event of renovation) that a serious accident has occurred.
Even if pressured by the media, defer all interviews & stick to the message below until you receive instructions from the
relevant Communication department.
"Emergency measures have been taken and first aid was supplied. We are now gathering information on this
incident. We cannot further comment at this stage."
- Instruct all site personnel not to communicate with the media.
- If necessary, provide an appropriate and specific area to receive the media.
ACCORHOTELS
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Designation Specification Responsibility of Control
established by: putting in place : by :
Before start of construction works, supply
All project participants
to the Client a formal written commitment
Design Team (Tender or and site contractors for
from each contractor that they will only
Contract conditions their own employees Site Supervisor
employ personnel under legally valid
documents) and for their
contracts in full compliance with local
subcontractors
rules and regulations
All contractors will be required to submit
their proposed sub-contractors (with list
and references) for formal acceptance by
Design Team (Tender or
the client All project participants
Contract conditions Site Supervisor
Only one level of sub-contracting shall be and site contractors
documents)
accepted (except specific and limited
works to be formally approved by the Site
Supervisor)
Access points to the site (pedestrians or
et vehicles) shall be monitored with Design Team or General contractor or Main
Site Supervisor
individual badge (see “Access and Site Supervisor contractor (to be named)
circulation” above)
The present document should be attached in appendix to the Site Supervisor contract and to the
construction contracts of building contractors or installers of equipment
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