2020 PERFORMANCE SCORECARD

Name Employment Number

Role Version
Business Unit Date

Objective Weighting Measure and Target Rating Monthly Comments

(1-5)
Core Responsibilities 80%
(Managing the Business)
Project the Frolgate TECHNICAL:
Technology’s bottom line by I. Implement projects within timelines and budget
ensuring that the area of II. Documentation of customer projects
responsibility is fulfilled. (30%) III. Customer support
IV. Identify customer requirements
V. Responsible for meeting growth expectations for add-on sales and services

Improved Customer CUSTOMER AND FIELD:

experience through excellent I. Excellent communication with customers
turnaround times (30%) II. Product/ customer presentations to clients
III. Coordinate closely with internal sales and technical service resources by
communicating project status and success metrics
IV. Weekly and monthly reports and monthly SLA reports
V. Manage customer SLA and scheduled maintenances

Improved risk and operational RISK AND OPERATIONS:

environment through I. Adhere to all laid down processes and procedures at all times.100%
adherence to process. (10%) compliance.
II. Backups
III. Filling of documentation
IV. Project Management
Improved performance PEOPLE AND CULTURE:
through multi-skilling in the I. Compliment other teams within the department and across.
department and working as a II. Availability to assist or complement avoiding complaints from other team
team. (10%) members.
III. Improved overview of the department.
IV. In house system administration
Leadership Behaviour and 20%
Continuous development
Behaviours, Values and I. Demonstrate the FTGians leadership behaviours and values (Openness, Trust,
training (20%) Collaboration, No Ego, Transparency and Accountability)
II. Dress code and etiquette
III. Punctuality
IV. Certifications
Total 100% Overall Rating

EMPLOYEE’S SIGNATURE:_____________________ DATE________________________ MANAGER’S SIGNATURE_________________________ DATE__________________________________