OS Urban Land Dev't & MGT Sup Opt L2

Federal Democratic Republic of Ethiopia
OCCUPATIONAL STANDARD
URBAN LAND DEVELOPMENT AND

MANAGEMENT SUPPORT OPERATION
NTQF Level II
Ministry of Education
January 2012
Introduction
Ethiopia has embarked on a process of reforming its TVET-System. Within the

policies and strategies of the Ethiopian Government, technology transformation – by
using international standards and international best practices as the basis, and,
adopting, adapting and verifying them in the Ethiopian context – is a pivotal element.
TVET is given an important role with regard to technology transfer. The new
paradigm in the outcome-based TVET system is the orientation at the current and
anticipated future demand of the economy and the labor market.
The Ethiopia Occupational Standards (EOS) is the core element of the Ethiopian
National TVET-Strategy and an important factor within the context of the National
TVET-Qualification Framework (NTQF). They are national Ethiopian standards,
which define the occupational requirements and expected outcome related to a
specific occupation without taking TVET delivery into account.
This document details the mandatory format, sequencing, wording and layout for the
Ethiopia Occupational Standard which comprised of Units of Competence.
A Unit of Competence describes a distinct work activity. It is documented in a

standard format that comprises:
 Occupational title and NTQF level
 Unit title
 Unit code
 Unit descriptor
 Elements and Performance criteria
 Variables and Range statement
 Evidence guide
Together all the parts of a Unit of Competence guide the assessor in determining
whether the candidate is competent.
The ensuing sections of this EOS document comprise a description of the

occupation with all the key components of a Unit of Competence:
 chart with an overview of all Units of Competence for the respective level
including the Unit Codes and the Unit Titles
 contents of each Unit of Competence (competence standard)
 occupational map providing the technical and vocational education and training
(TVET) providers with information and important requirements to consider when
designing training programs for this standards and for the individual, a career path
Ministry of Education Urban Land Development and Management Support Operation Version 1
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Copyright Ethiopian Occupational Standard January 2012
UNIT OF COMPETENCE CHART
Occupatio Occupational Standard: Urban Land Development and Management Support
Operation
Occupational Code: EIS LSO
NTQF Level II
EIS LSO2 01 0112 EIS LSO2 02 0112 EIS LSO2 03 0112

Conduct Basic Land Operate Computing Perform Basic Map
Surveys Package Reading

Perform Basic Aerial Identify Land and Collect Spatial and
Photography and Property Boundaries Socio-Economic
Image Interpretation Data

Maintain Information Draw Basic Property Register Land
Record System Units Resource Asset

Install Street Sign Maintain Effective Work in Team
Post/Plaque and Relationship with Environment
House Numbering Client/Customers

Participate in Develop Business Apply Continuous
Workplace Practice Improvement
Communication Processes (Kaizen)
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Occupational Standard: Urban Land Development and Management Support
Operation Level II
Unit Title Conduct Basic Land Surveys
Unit Code EIS LSO2 01 0112
Unit Descriptor This unit covers the knowledge, skills, attitudes and
professional code ethics required to conduct basic
land/boundary surveys, make accurate computation and neat
drafting, basic proper field procedures.
Element Performance Criteria
1. Prepare for the 1.1 Equipment Check Lists, Field books, and Maps of the
conduct of land area to be surveyed are prepared.
surveys 1.2 Equipment is checked as to operational according to
manufacturer’s specifications and organizational
guidelines.
1.3 Scope of work is checked and clarified following the
standards and procedures and types of land survey to
be conducted.
1.4 Notices are delivered to the lot claimants and adjacent
owners to appear on the ground on dates specified.
1.5 Participants for the survey activity are mobilized
following the given schedule.
2. Perform land 2.1. Tape, angle measurement, run level, Compass and
surveying traverse are made.
2.2. Land survey activities are conducted according to the
job specifications following existing rules and regulations
on land surveys.
2.3. GPS is operated, and measurement is made using
handheld GPS.
2.4. Field notes are accomplished and submitted to the
Geodetic Engineer or Surveying and Mapping Manager.
2.5. OHS requirements and quality assurance are adhered to
throughout the conduct of the survey work.
3. Prepare survey 3.1 Data gathered from survey sites conducted are checked
returns for correctness, completeness, errors and mistakes are
eliminated and proper field reports/ documents are
prepared.
3.2 Survey returns are prepared and submitted to Geodetic
Engineer or Surveying and Mapping Manager for
evaluation.
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Variable Range
Land Surveys may  Lot Survey
include but are not  Boundary Survey
limited to:  Original Survey
 Subdivision
 Resurvey
 parcel and building survey
Equipment may  Theodolite, Level Total Station/ EDM
include:  Hand held GPS
 Prism/Target
 Tripod
 Surveyors Compass
 Measuring Tape
 Data logger
 Staff
 Ranging pole
 Taping arrow
 Ground plate
 Pocket calculator
 Barometer
Standards and  Field Operations Manual
procedures may  Policies and guidelines
include but are not  Rules and regulations for cadastral surveys
limited to:  Department Administrative Orders
 Memorandum Circular
 Instrument manuals
 Field book
 Team Charter
 Equipment Check List
Land survey  Establishing legal boundaries for properties
activities may  Locate and relocate boundary/property corners
include but are not  Measuring shape, location, and dimensions /Area of land
limited to: or land features
 Calculating relative positions, heights, property lines and
other characteristics of terrain
 Conducting ground surveys to establish baselines,
elevations and other measurements
 Establishing fixed points for use in making maps, etc.
Data may include  Traverse data
but is not limited  Computations and adjustments/Observed /Measured,
to: Computed and Adjusted Data
 Lot data
 Distance, Angle/Bearing, Coordinate , Area and Height
data
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Evidence Guide
Critical Aspects of Assessment requires evidence that the candidate:
Competence  evaluated data gathered necessary for survey works in
accordance with applicable standards and procedures,
and existing rules and regulations on land surveys
 prepared for the conduct of land surveys following the
standards and procedures
 performed land and property surveying according to the
job specifications and existing rules and regulations on
land surveys
 performed proper packaging, transportation, handling of
equipments and accessories and kept clean
 performed accurate, computations, neat sketch, drafting,
and field note keeping
 applied safety practices and quality assurance in the
workplace
 communicated effectively with team members
Underpinning Demonstrate knowledge of:
Knowledge and  standards and procedures
Attitudes  understand survey process and methods
 regulatory requirements in conducting land surveys
including lot sketching and monumenting
 data collection and gathering
 PIS
 survey measurements
 specifications and uses of surveying equipment
 values and attitudes
 patience and tactful in dealing with clients
 neat and accurate note keeping and drafting
 professional code of ethics
Underpinning Demonstrate skills of:
Skills  establishing project control
 operating and setting up of equipment
 reading and recording field data including measurements
 using compass, tape, theodolite, level, EDM, GPS, etc
 accomplishing survey works and PIS
 analyzing data and information (e.g. survey returns,
accurate calculations and measurements)
 coordination skills and communication skills
 calculation skills
 working in team
 geometry and trigonometry
 error and mistake elimination/isolation capability
 finding and locating marks for property in question
 understanding law of land and property
 minor instrument adjustment
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Resources Access is required to take place real or appropriately
Implication simulated situations, including work areas, materials and
equipment, and to information on workplace practices and
OHS practices.
Methods of Competence may be assessed through:
Assessment  Interview / Written Test/ Project evaluation
 Observation / Demonstration and Oral Questioning
Context of Competence may be assessed in the work place or in a
Assessment simulated work place setting
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Operation Level II
Unit Title Operate Computing Packages
Unit Descriptor This unit covers the knowledge, attitudes and skills required to
be able to identify, select and correctly operate three desktop
applications (Ms-window, Ms-word and basic Ms-excel) for a
range of purposes
Elements Performance Criteria
1. Use 1.1 Software appropriate to perform activity is selected.

appropriate 1.2 Software is used to produce required outcome using a
software range of features related to the activities.
1.3 Documents are saved in appropriate directories/folders.
2. Access, 2.1 Files are selected and accessed.
retrieve and 2.2 Files are amended and saved according to
manipulate requirements.
data
2.3 Documents and files that meet organizational needs are
produced.
2.4 Files are saved in appropriate directories/folders.
2.5 Software is exited correctly without loss of data.
3. Access and 3.1 The help resources available for basic difficulties are
use help identified with the Software.
functions within 3.2 User helps documentation and other resources are
each accessed for basic difficulties with the software.
application
4. Use keyboard 4.1 OHS standards and regulations are followed to avoid
and equipment injury or illness.
4.2 Wrist rests and document holders are used where
appropriate.
4.3 Monitor anti-glare and radiation reduction screens are
used where appropriate.
4.4 Ensure user equipment is maintained and free from
defects that could cause injury.
4.5 Records are kept and updated to ensure validity and
accessibility.
4.6 Contractual procurement rights for goods and services
including contracts with relevant people are negotiated
and secured as required in accordance with the business
plan.
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4.7 Options for leasing/ownership of business premises are
identified and contractual arrangements completed in
accordance with the business plan.
5. Review 5.1 Review process is developed and implemented for
implementation implementation of business operation.
process 5.2 Improvements in business operation and associated
management process are identified.
5.3 Identified improvements are implemented and monitored
for effectiveness.
Variable Range
Resources  staff
 money
 time
 equipment
 space
Business goals  sales targets
 budgetary targets
 team and individual goals
 production targets
 reporting deadlines
Problem solving  gaining additional research and information to make better
techniques informed decisions
 looking for patterns
 considering related problems or those from the past and
how they were handled
 eliminating possibilities
 identifying and attempting sub-tasks
 collaborating and asking for advice or help from additional
sources
Time  prioritizing and anticipating
management  short term and long term planning and scheduling
strategies  creating a positive and organized work environment
 clear timelines and goal setting that is regularly reviewed
and adjusted as necessary
 breaking large tasks into smaller tasks
 getting additional support if identified and necessary
Internal and  staff and colleagues
external sources  management, supervisors, advisors or head office
 relevant professionals such as lawyers, accountants,
management consultants
 professional associations
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Evidence Guide
Critical Aspects of A person must be able to demonstrate:
Competence  ability to identify daily work requirements and allocate work
appropriately
 ability to interpret financial documents in accordance with
legal requirements
Knowledge and  Federal and Local Government legislative requirements
Attitudes affecting business operations, especially in regard to
occupational health and safety (OHS), equal employment
opportunity (EEO), industrial relations and anti-
discrimination
 technical or specialist skills relevant to the business
operation
 relevant industry code of practice
 planning techniques and time management to establish
realistic timelines and priorities
 identification of relevant performance measures
 quality assurance principles and methods
 relevant marketing, management, sales and financial
concepts
 methods for monitoring performance and implementing
improvements
 structured approaches to problem solving, idea
management and time management
Skills  literacy skills to interpret legal requirements, company
policies and procedures and immediate, day-to-day
demands
 communication skills including questioning, clarifying,
reporting, and giving and receiving constructive feedback
 numeracy skills for performance information, setting
targets and interpreting financial documents and reports
 technical and analytical skills to interpret business
documents, reports and financial statements and
projections
 ability to relate to people from a range of social, cultural
and ethnic backgrounds and physical and mental abilities
 problem solving skills to develop contingency plans
 using computers and software packages to record and
manage data and to produce reports
 evaluation skills for assessing work and outcomes
 observation skills for identifying appropriate people,
resources and to monitor work
Resources Assessment is required to take place in real or appropriate
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equipment, and information on workplace practices and OHS
practices.
Methods of Competency may be assessed through:
Assessment  Interview / Written Test
 Observation / Demonstration with Oral Questioning
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Operation Level II
Unit Title Perform Basic Map Reading
be able to interpret maps. It requires basic cartographical skills
and knowledge and the ability to apply them.
1. Apply 1.1 Purpose, application and scope of cartography are

understanding applied in the context of the project objective.
of cartography 1.2 Different types of maps are identified and described.
principles
1.3 Cartographic conventions used on maps are identified.
1.4 Skills and knowledge are updated to accommodate
changes in cartographic requirements.
2. Apply basic 2.1 Major elements and features on maps are identified.
cartographical 2.2 Spatial reference systems are used to measure, locate
practical skills and plot features on maps.
2.3 Sound OHS practices are applied at all times according to
organizational policies.
2.4 Quality assurance principles are observed under the
direction of relevant personnel.
Variable Range
Project objectives May include
 acquiring intellectual property
 aims of project and targets
 evaluation criteria
 milestones and performance indicators
 quality standards
 return on investment
 risk management
Maps May include:
 hard copy
 softcopy
Features May refer but not limited to:
 any item on a map represented by:
 line work
 a mark
 a name
 a symbol
 Block
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 Road
 Parcel
 Building
 Tree
Spatial reference May include:
systems  Absolute:
 map orientations
 mapping coordinate systems
 Relative
 contours
 map scale
Cartographical May include application of:
design  map symbols
principles  color
 contours
 hachuring
 line work
 Shading.
Project Refer to:
specifications  detailed technical descriptions of the survey data
 its requirements
OHS May include:
 taking prescribed breaks from concentrated work
 development of site safety plan
 identification of potential hazards
 inspection of work sites
 training staff in OHS requirements
 Use of equipment and signage.
Organizational May include:
policy  code of ethics
 company policy legislation relevant to the work or service
function
 manuals
 OHS policies and procedures
 personnel practices and guidelines outlining work roles and
responsibilities
Quality assurance May include:
 internal and external
 product or service measurement against set criteria
 standard verification
 Target monitoring.
Relevant May include:
personnel  Socio-economic interviewers/land management and
development operators.
 Socio-economic supervisors.
 Cartographer/spatial technicians.
 Proprietor/owner.
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Evidence Guide
Critical Aspects of Demonstrates skills and knowledge in:
Competence  read and record data accurately
 undertake basic manual computations on maps
 accessing and interpreting information to identify the
components to be measured and monitored
 Identifying and interpreting Unique Property Identification
Number.
 Performing measurements.
 cartographic conventions used on maps
 information on maps and how to extract it
 performance evaluation procedures and safe work
practices
Underpinning Demonstrates knowledge of:
Knowledge and  relevant legislation from all levels of government that affects
Attitudes  cartographic conventions used on maps
 information on maps and how to extract it
 performance evaluation procedures
 safe work practices
 spatial information principles and their application
 apply understanding of height, depth, breadth, dimension
and position to actual operational activity and virtual
representation
Underpinning Demonstrates skills to:
Skills  communicate in a clear and concise manner in both written
and verbal modes
 asses and use workplace information
 process workplace documentation
 read and record data accurately
 Undertake basic computations manually.
 process customers routine needs
practices.
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Operation Level II
Perform Basic Aerial Photography and Image
Unit Title
Interpretation
Unit Descriptor This unit of competence covers the knowledge, skills, and
attitudes required to interpret information from various types of
image data. It requires the ability to identify, and interpret
image data to fulfill project requirements.
1. Apply 1.1 Basic principles of image data are applied in the context
understanding of the project objective and project survey area.
of basic 1.2 Possible sources of image data are identified.
principles of
image data 1.3 Properties of different types of image data are identified.
1.4 Constraints of different types of image data are identified.
1.5 Spatial reference systems are accessed as required.
1.6 Skills and knowledge are updated to accommodate
changes in spatial reference systems.
2. Identify 2.1 Scale of digital and hard copy image data are determined.
Features from 2.2 Problems involving acquired image data are solved
image data according to organizational policies and principles.
3. Interpret image 3.1 Information from acquired image data is used to fulfill
data project objectives.
3.2 Data image problems are resolved where possible.
4. Document 4.1 Required documentation is completed according to
activity organizational policies.
Variable Range
Image Data May include:
 digital
 hard copy
Project Objective May include:
 acquiring intellectual property
 aims of project
 evaluation criteria
 milestones
 performance indicators
 project implementation
 quality standards
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 return on investment
 risk management
 targets
Project survey May include:
area.  aerial photographs
 other forms of digital data in the horizontal or vertical plane
Constraints May include:
 resource availability
 specific survey requirement
 time
Acquired Image May include:
Data  aerial photographs
 digital
 hard copy
 imagery
 Other remote sensed images.
Organizational May include:
Policies and  code of ethics
Principles  legislation relevant to the work or service function, including
equal employment opportunity (EEO)
 manuals
 OHS practices, policies and procedures
 personnel practices and guidelines outlining work roles and
responsibilities
 Quality assurance principles.
Required May include:
Documentation  final product report
 project reports
Evidence Guide
Critical Aspects of A person who demonstrates competency in this unit must be
Competence able to provide evidence of:
 accessing and interpreting information to identify the
components of image data to be measured and monitored
 managing quality processes
 planning basic resources
 performing measurements
 writing reports and completing documentation
Underpinning  data formats (basic)
Knowledge and  image data (basic)
Attitudes  information management
 organizational policies and guidelines
 quality assurance principles
 planning
 relevant industry requirements and standards
 safe work practices
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 spatial reference systems
 surveying requirements for capturing various sources of
data (basic)
Underpinning  prepare and administer documentation
Skills  priorities activities to meet contractual requirements
 quality assurance skills
 spatial skills to:
 interpret basic data imagery
 perform spatial data archival and retrieval
 perform spatial data management and manipulation
 solve basic problems relating to height, depth, breadth,
dimension, direction and position in actual operational
activity and virtual representation
 understand implications of height, depth, breadth,
dimension and position to actual operational activity and
virtual representation
 time management skills
Resources Resource implications for assessment include access to:
Implication  assessment instruments, including personal planner and
assessment record book
 assignment instructions, work plans and schedules, policy
documents and duty statements
 registered training provider of assessment services
 relevant guidelines, regulations and codes of practice
 suitable venue and equipment
 Access must be provided to appropriate learning and
assessment support when required.
 Where applicable, physical resources should include
equipment modified for people with disabilities.
Methods of  Demonstrated over a period of time and observed by the
Assessment assessor (or assessment team working together to conduct
the assessment).
 Demonstrated competency in a range of situations, that
may include customer/workplace interruptions and
involvement in related activities normally experienced in the
workplace.
 Obtained by observing activities in the field and reviewing
induction information. If this is not practicable, observation
in realistic simulated environments may be substituted.
Context of  Holistic: based on the performance criteria, evidence guide,
Assessment range statement, and required skills and knowledge.
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Operation Level II
Unit Title Identify Land and Property Boundaries
Unit Descriptor This unit covers the knowledge, skills and attitudes required
to perform routine activities of parcel split and merge in case of
land related operations like: updating base map, leasing part of
land, inheritance, land needed for development activities,
parcel boundary updating and splitting due to court order. It
also deals with delineating administrative tiers boundaries.
Element Performance criteria
1. Perform 1.1 The entity/business process responsible for conducting

parcel sub- parcel sub division/consolidation is identified and the
division and authority to act on the case is established.
consolidation 1.2 The case for parcel sub division and consolidation
issue is clearly specified and articulated in relation to the
pertinent land laws and regulations. .
1.3 The parcel subdivision and neighboring parcels and right
of ways are clearly identified by the responsible operator
for obtaining ample information by overlaying accessed
layers: aerial photograph, satellite image, and base map.
1.4 Field verification is conducted and measuring is
performed through surveying for parcel sub-division and
consolidation.
1.5 Field sketch is performed for the parcel sub-division and
consolidation according to the template sketch standard
operation for later integration of the sketch in Cad/GIS
software.
2. Update parcel 2.1 The aerial photograph/satellite image of the area is
sub-divisions opened on GIS software preferably (and if not available
and on cad).
consolidation 2.2 The updated parcel sub-division and consolidation sketch
on GIS/Cad are entered on GIS software preferably (and if not
software available on Cad).
2.3 Standardized Unique Parcel Property Identification
Number (UPIN) is given for the updated parcel with other
personnel staff members in line with national standard
of UPIN.
2.4 The sketch of the area is scanned and entered on digital
form for later verification in case of land auditing and
synchronization operation.
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3. Procedures for 3.1 Appropriate legislations and delineation rules are obtained
performing for administrative boundary delineation.
land boundary 3.2 Representative of local administrative is consulted
delineation regarding boundary delineation.
3.3 Appropriate Map is printed by spatial service
technician/administration.
3.4 Boundary is delineated on the map together with local
government staff.
3.5 The sketch of the delineated boundary is submitted to
Legal Registry and Land Management information System
technician for producing maps.
Variable Range
Parcel sub May include the following cases but not limited to:
divisions  Inheritance.
 Parcel boundary dispute.
 Court order.
 Regularization and adjudication.
 Leasing part of land
 Plan Implementation
 Land development.
Parcel May include the following cases but not limited to:
consolidation  In case of land reclaiming for renewal areas.
 Real estate development.
 Public institutions development activities.
 Condominium housing development.
 Plan Implementation
Local City, Sub-city, Wereda
administrative
Layers May include but not limited to:
 Ortho- photo map
 Topography map
 Local Development Plan.
 Structural Plan
 Previous cadastral map.
 Town Control Network
Personnel staff May include but not limited to:
members  LMIS Service Technique/ Technicians
 LMIS Service Administrators.
 Land Management and Development Operators.
 Land management and Development Mangers.
 Cadastral Survey and Mapping Technicians
 Legal Registry and land Management Information System
Technicians
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Evidence guide
Critical Aspects of Competency must provide evidence of:
Competence  Familiarity with Basic terminologies of GIS and remote
sensing.
 Familiarity with simple and basic visual identification of
features from satellite and/or aerial photograph images.
 Surveying activities are performed using tape, Surveyors
compass, theodolite, hand held GPS
 Interpret and read maps.
 Perform real property based field sketch.
 Draw/digitize real property based field sketch in GIS and
AutoCAD software.
 Familiarity with basic surveying knowledge and skill.
Underpinning Demonstrate knowledge in:
Knowledge and  Understanding visual identification and interpretation of
Attitudes features from images.
 Understanding basics of surveying terminologies..
 Understanding basics of GIS/remote sensing terminologies.
 Understanding basics of site drawing.
 Understanding map reading principles.
 Understanding ethics.
Underpinning Demonstrate skills to:
Skills  Interpret images for features identification.
 Perform surveying using tape Surveyors compass,
theodolite, hand held GPS and Planimetry
 Perform sketch on the field.
 Operate GIS and CAD software for data entry and
updating.
Resources Access is required to take place real or appropriately simulated
Implication situations, including work areas, materials and equipment, and
to information on workplace practices and OHS practices.
Context of Competency may be assessed in the work place or in a
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Operation Level II
Unit Title Collect Spatial and Socio-Economic Data
Prepare for interview, conduct interview, review and and
correlate information through interview. It requires the ability in
gathering information through interviews that leads to the formal
record of interview in the legal sense. Interviews are conducted
in urban and peri-urban area
1. Prepare for 1.1 The need for an interview is determined, and the context
interview and requirements are established in accordance with
organizational and legislative requirements.
1.2 Interview planning is undertaken to ensure the desired
outcomes are achieved.
1.3 Interview arrangements are made in accordance with
legislative and organizational requirements.
1.4 Materials to be used during the interview are prepared as
required.
1.5 Advice is obtained as required on legislative or
administrative issues relating to the conduct of the
interview.
1.6 Delineating the enumeration areas are given for individual
enumerators.
2. Conduct 2.1 Commencement of the interview is undertaken following
interview organizational protocols and complies with legislative
requirements.
2.2 Interview is conducted in a planned manner, with the
sequence evident to others who may use the outcomes.
2.3 Questions that are relevant, comprehensive, appropriate to
the situation and the interviewee are selected, used and
adhered to the rules of evidence.
2.4 Problem solving skills are used to test, compare and
contrast information as it is provided to influence the
direction of further questions.
2.5 Information is recorded in accordance with organizational
policy and procedures.
2.6 The cadastral map is prepared as conventional accepted
pertinent scale.
2.7 Personal conduct is maintained in accordance with legal
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and organizational requirements and takes account of
cultural and ethical issues.
3. Review and 3.1 Information is reviewed and clarified to ensure its relevance
correlate and sufficiency prior to concluding the interview.
information 3.2 Information is transcribed if necessary and sensitive
information is dealt with in accordance with organizational
policy and procedures.
3.3 Detailed analysis is conducted, and incomplete and
irregular information is identified and noted or followed up in
accordance with the nature of the interview and
organizational requirements.
3.4 Behavioral characteristics of significance to the purpose of
the interview are confirmed.
3.5 Post-interview activities are undertaken as required.
Variable Range
Contexts May include but not limited to:
 formal interviews
 interviews against set criteria
 interviews to assess applications
 initial investigation of complaints
 intelligence gathering
 threat assessment
 security vetting
Requirements May include but not limited to:
 In the field in urban and peri urban area.
 private home
 Cadastral index map at pertinent scale of 1:1500 to 1:500.
 personnel present:
 senior staff
 colleagues
 interpreter
 support persons
 method of recording:
 hand written
 typewritten/word processed
 file notes
 equipment:
 electronic equipment
 recording equipment
 computer equipment
 availability of interviewee
Organizational May include but not limited to:
and legislative  urban and rural jurisdiction
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requirements  organizational policy, procedures and guidelines
 cross-jurisdictional protocols
 organization’s strategic objectives
 national strategic objectives
 security constraints
 public sector codes of conduct/ethics
 confidentiality requirements
Cadastral map Cadastral map should provide information on:
 Unique Property Identification Number
 North arrow
 Parcel index map.
 Road
 Building foot prints.
Pertinent scale  The standard map scale(1:1000 to 1:2500) for identifying
cadastral unit for interview
Enumeration  Delineated cadastral/base map block for enumeration.
areas
Interview May include but not limited to:
planning  purpose
 structure
 context
 expectations
 intended/desired outcomes
 criteria for assessment
 risk management considerations
 key questions in sequential order, highlighting main points
 assessing sources of information
 interview strategies appropriate to the situation and
 purpose of the interview, such as:
 direct questioning
 empathetic questioning
 investigative interviewing
 exclusion of leading questions
 avoidance of cross-examination
 safety requirements for interviewer, interviewee and
 others present
Materials May include but not limited to:
 paper-based and electronic documents, including:
 maps
 photographs
 videotapes
 physical objects and materials
 audiotapes
Commencement May include but not limited to:
protocols  introductions
 producing identification/authority
 explaining the purpose, process and recording
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 requirements
 confirming confidentiality of information, if appropriate to
 the interview purpose
Questioning  summarizing
techniques  re-phrasing
 paraphrasing
 open and closed questions
 cognitive interviewing
 using silence
 active listening
 using and recognizing body language
 identifying and overcoming barriers to communication
 investigative interviewing techniques
Recording  hand written record of interview
 typewritten record of interview
 audiotapes
 videotapes
Dealing with May include but not limited to:
sensitive  information security procedures
Post-interview May include but not limited to:
activities  interview report
 interview assessment report
 informal judgment
 recommendations with supporting reasons/evidence
 suggesting solutions to problems encountered during
interview
 informing stakeholders of outcome of interview
 providing briefings on outcomes
Evidence Guide
Critical Aspects Assessment must show that the candidate:
of Competence  dealt with a range of communication/information at one time
 made constructive contributions in workplace issues
 sought workplace issues effectively
 responded to workplace issues promptly
 presented information clearly and effectively written form
 used appropriate sources of information
 identified properties lying on enumeration areas
 conducted field supervision
 interpreted basic terminologies of land management,
development, utility and infrastructure
 asked appropriate questions
 provided accurate information
Knowledge and  Application of map interpretation knowledge.
Attitudes  application of legislation to interviewing including privacy,
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ethics, confidentiality and freedom of information
 organizational policies and guidelines relating to interviews
questioning techniques
 legal and ethical considerations for conducting interviews
 cultural awareness in the context of interviewing
 Procedures for using interpreters.
 Knowledge of basic terminologies for land management,
development, utility and infrastructure.
 legal and organizational requirements for documentation
 legal requirements relating to recording of information
 relating to interviews Effective verbal communication
methods and techniques
Skills  Using maps and visual symbols for identification of interview
unit.
 Providing Unique Property Identification Number (UPIN) for
each interview format leaf.
 using interviewing techniques to suit a range of situations
and interviewees
 engaging in exchanges of sometimes complex oral
information
 varying style and language structure to suit a range of
interviewees
 using techniques to deal with difficult interview situations
 using a range of communication techniques that include
establishing rapport, listening, probing, reflecting,
negotiation, conflict resolution
 responding to diversity, including gender and disability
 using critical analysis, evaluation and deductive reasoning
 using problem solving and decision making related to
interviewing
 using judgment to test the veracity of information, and
variety of questions and interviewing techniques
 preparing interview documentation requiring accuracy of
expression and formality in structure and format
 operating technical and electronic equipment, where
necessary
 applying public sector standards and legislation such as
occupational health and safety and environment in the
context of interviewing
equipment, information on workplace and OHS practices.
Assessment  Interview / Written Test, Project evaluation
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Operation Level II
Unit Title Maintain Information Records System
Unit Descriptor This Unit covers creating new files, removing files that are no
longer active and maintaining the enterprise’s filing system.
1. Assemble new 1.1 Information to be incorporated in new file is collected

files and collated.
1.2 New files are established in an accurate and up-to-date
manner.
1.3 New file is placed on file recording system.
1.4 New files are indexed.
2. Identify and 2.1 Files are sorted by appropriate codes.
process 2.2 Inactive and dead files are identified and removed
inactive and and/or relocated.
dead files
3. Record 3.1 Movement of all documentation is recorded.
documentation 3.2 Overdue records and documentation are identified and a
movements system for their return implemented.
Variable Range
New files  New owner
 New client
 New tenancy agreement.
 New title provision or deed register.
 New Minutes.
 Encumbrance or title defect
 New project
 New time period (e.g. New financial year)
 Reorganizing material from an existing file
 Responding to a new file request form from an internal
client
Establishing new  creating or assigning a name or number to the file
files  creating a client folder in accordance with enterprise
procedures
 creating an index card for the new file
 documenting the new file in a file register or data base
A file recording  a paper-based file register
system  a computerized file database
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 a card index system
Types of indices  a card index
 a paper index
 an image-based index (micro-fiche)
 an electronic index/database
Indexing new files  determining logical sequence of the document/file
 indexing by subject
 indexing by alphabetical order
 indexing by numerical order
Appropriate codes  a file number
 a logical keyword
 a relevant subject area
 a color
Inactive files  files which contain information that is no longer used but
may be needed in the future (e.g. past client information,
workplace safety incident report)
Dead files  closed files which are no longer used but must be kept for
legal or reporting purposes (e.g. tax, records, accounting
records)
 closed files which are to be archived for historical or
research purposes.(e.g. photographs, back issues of
enterprise publications
Evidence Guide
Critical Aspects of Critical evidence of knowledge and skills include:
Competence  enterprise policies and procedures are understood and
followed
 information to be incorporated in new file is relevant and
appropriate; and collected and collated within designated
timelines
 new file is created according to enterprise policies and
procedures; and documented in file register or database
 new file is classified according to enterprise policies and
procedures; and incorporated into the filing system in a
logical and correct manner
 files are sorted correctly by appropriate codes
 inactive and/or dead files are correctly identified
 inactive and/or dead files are removed from the working
filing system and filed in secondary storage if appropriate
according to enterprise policies and procedures
 all records are stored in an environment free from extreme
temperatures, dust, sunlight and water
 archived, compressed electronic and other files are
retrieved from secondary storage as necessary
 file movement is recorded according to enterprise policies
and procedures
 the procedure for accessing restricted files is understood
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and adhered to and the movement of these files is
accurately recorded
 overdue files are followed up according to enterprise
policies and procedures
 lost files are reported to appropriate person and follow up
procedure is undertaken
 problems are identified and solutions are implemented with
assistance if necessary
Knowledge and  file recording system
Attitudes  indexing system
 procedures for classifying and sorting files
 difference between inactive and dead files
 understanding the nature of restricted files
 application of enterprise policies and procedures required
across the full range of tasks covered
Skills  literacy: follows and interprets enterprise policies and
procedures; sorts and classifies information by alphabet,
numbers, date, or other established principles; identifies
obsolete files
 writes clear sequenced written instructions, e.g. how to use
filing system, record document movement
 research: identifies correct procedures for creation of new
files
 numeracy: indexes, codes and sorts files numerically;
cross-references information and files where appropriate
 technology: uses appropriate technological materials in
order to establish and maintain filing system
 Communication: listens to clear sequenced instructions of
several steps to complete task; questions to clarify status
of file; gives oral instructions, e.g. where to locate file;
negotiates and consults with colleagues regarding
information
 problem solving: identifies problems and implements
solutions according to enterprise procedures and prior
knowledge; checks precedence for collating and filing
information
Resource The following resources must be provided:
Implications  Work plans and schedules, policy documents and duty
statements instruments like personal planner and record
book relevant guidelines, regulations and codes of suitable
venue and equipment.
Assessment  Interview/Written Test
Context for Competence may be assessed in the workplace or in
Assessment simulated work of assessment based on the performance
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criteria
Operation Level II
Unit Title Draw Basic Property Units
Unit Descriptor This unit of competency specifies the outcomes required to use
basic computer-aided design (CAD) program functions and
features to produce drawings of 2d features of cadastral
property. It requires the ability to operate computer applications
correctly in order to perform the required tasks of sketching and
designing focusing on property such as parcel, building, road,
and building setback. Functions would be carried out under
supervision and within organizational guidelines.
1. Determine 1.1 Property mark updates are accessed, read and interpreted
drafting to prepare for basic drafting/drawing.
requirements 1.2 Entities and attributes are used to display spatial
information assisting in the delivery of spatial information
services.
1.3 Drafting requirements are confirmed and clarified with
relevant personnel according to organizational
guidelines.
1.4 Hardware and software are set up according to operating
procedures.
1.5 Basic property related digitized information that is relevant
to the project is identified and retrieved.
1.6 Computer hardware equipment is used to meet functional
speed and accuracy requirements according to OHS
requirements.
1.7 Skills and knowledge are updated to accommodate changes
in drafting procedures.
2. Gather 2.1 Critical dimensions and data for the required design of
object property mark are established.
parameters 2.2 Requirements in relation to accuracy and tolerances are
and identified.
measuremen
ts 2.3 Basic property drawing tools available within cad software
are used to draw the sketch of the site and store it in
Computer Aided Drawings.
2.4 Spatial overlay techniques specified by relevant personnel
are used to generate results pertaining to the sketching
real property.
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2.5 Cartographic integrity is tested and validated to ensure
accuracy and quality.
3. Prepare 3.1 Basic CAD functions and features are accessed according
plots or to operating instructions.
drawings 3.2 Equipment required for the project is accessed.
3.3 Preliminary drawings are reviewed with relevant personnel.
3.4 Legal and ethical requirements are adhered to according to
organizational guidelines.
4. Check 4.1 Designs are checked against project objectives and
drawings specifications.
and save 4.2 Adjustments to designs are made following consultation with
files relevant personnel.
4.3 Data files are stored according to organizational guidelines.
Variable Range
Property mark May include but not limited:
 Digital property(parcel, building, road, easement/right of
ways, building setback)
 hard copy property(parcel, Building, road, easement/right of
ways)
 Administrative boundaries.
 text
Entities May include :
 single items created on the screen such as:
 arcs
 circles
 dimensions
 hatch
 lines
 points
 text
Attributes May refer to:
 properties associated with an entity such as:
 color
 layer or level
 line type
 line width
 text
Spatial Refers to:
information  virtual data related to the location of objects on the earth
Spatial Involve:
information  virtual data that is:
services  analyzed
 collected
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displayed
manipulated
stored
virtual images used for planning and implementing the
efficient administration and development of natural and
built resources
Relevant May include but not limited to:
personnel  colleagues
 staff or employee representatives
 Land management Development operators.
 supervisors or line managers
 suppliers
 Users
Organizational May include but not limited to:
guidelines  code of ethics
 company policy
 legislation relevant to the work or service function, including
equal employment opportunity (EEO)
 manuals
 OHS policy and procedures
 personnel practices and guidelines outlining work roles,
responsibilities and delegations
Hardware May include but not limited to:
 mobile devices such as personal digital assistants (PDAs) or
data loggers
 multi-media devices and peripherals
 networked systems
 personal computers
 printers
 scanners
Software May include but not limited to:
 commercial software application
 communication packages and presentation functions
 CAD
 graphic
 internet
 organizational
 presentation applications:
 Autodesk’s AutoCAD
 Surveying
Digitized May include but not limited to:
information  creative objectives
 scope for making adjustments
 technical objectives
OHS May include:
requirements  identification of potential hazards
 safety plan
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 safe use of:
 computing equipment
 mobile equipment
 regulated equipment
 screen-based equipment
 workstations
Basic property  Dimension
drawing tools  Area and Distance
 Coordinate and Boundary
 Hatch
 Explode
 Trim and extend
 Text
Sketching real May include:
property  administration (e.g. postcodes, suburbs, and federal and
state electoral counties)
 information
 property asset
 land ownership tenure system
 administrative boundary marking
 location-based services
 mapping facilities
 survey marks
Validated Validated means reflecting the true state of a test result,
including tests for systematic distortions such as:
 confounding bias
 information/data bias
 observational bias
 recall bias
 selection bias
CAD functions May include:
and features  drawing features such as:
 poly lines
 texts
 drawing tools
 edit functions
 isometrics and perspectives
 instructions as to how CAD works in an integrated
 plotting and printing
 entering coordinates
 working with layers
Equipment May include but not limited to:
 plotters
 printers
 scanners
Ethical May include but not limited to:
requirements  access to personnel records
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 confidentiality
 privacy
Evidence Guide
Critical Aspects Assessment requires evidence that the candidate be able to:
of Competence  use basic features of a CAD program to produce drawing
cadastral features such as parcel, building, road
 organize own workload
 participate in team work
 use a variety of desktop applications
 use a variety of features available within a spatial information
system
Underpinning Demonstrates the knowledge of:
Knowledge and  CAD applications (basic)
Attitudes  Basic sketch preparation.
 OHS principles and responsibilities, such as ergonomic
principles and practices to avoid muscle strain
 Operation of Computer Aided Drawing software packages
 organizational policies and guidelines (basic)
 security management guidelines
 technical terminology in relation to reading help files and
prompts
Underpinning Demonstrates the skills of:
Skills  ability to relate to people from a range of social, cultural and
ethnic backgrounds and with a range of physical and mental
abilities
 Ability to measure and sketch property drawing on the field.
 Ability to store the sketch of property using Computer Aided
Drawing.
 communicate in a clear and concise manner in both written
and verbal modes
 computer skills (technical user level)
 literacy skills to:
 Assess and use workplace information
 locate legislation and other written documentation
 research and access routine sources of spatial data
 use basic workplace documents and user manuals
 load spatial data into a mapping application
 low level decision making in relation to a limited range of
routine areas
 manage files
 numeracy skills to:
 accurately record and collate
 undertake basic computations
 spatial skills to:
 apply understanding of height, depth, breadth,
dimension and position to actual
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Resource The following resources must be provided:
Implications  planner and assessment record book
 assignment instructions, work plans , schedules, policy
documents and duty statements
 registered training provider of assessment services
 relevant guidelines, regulations and codes of practice
 Suitable venue and equipment
Context of Competence may be assessed in the workplace or in simulated
Assessment work of assessment based on the performance criteria, evidence
guide, range statement, and required skills and knowledge
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Operation Level II
Unit Title Register Land Resource Asset
Unit Descriptor Comply with the registration format template for land asset
registration on land resource book and provision of deed
register complying with the requirement standard formats. It is
also planned to prepare report according to external and
internal request if and only if the information is available on
land book.
1. Use standard 1.1 Tabular skeleton is prepared for proper registration of land
asset resource asset on land book or else registration of
registration infrastructure/utility record.
formats 1.2 The format is checked whether it complies with the given
land and infrastructure/utility asset registration formats
template.
1.3 A template of tabular skeleton is approved for registration
of land resource asset or infrastructure/utilities for its
compliance with the asset registration format template
for land book.
2. Prepare 2.1 Sample deed register document format is prepared based
sample Deed on requirement standard.
register format 2.2 The deed register format is approved by the registrar.
2.3 The deed register is provided for each legal owners for
certifying tenure right.
3. Scanning legal 3.1 Deed register document is screened from the file.
document 3.2 Deed register document is scanned.
3.3 A unique code is given for the scanned document for
integrating later with the corresponding legal cadastre
related record.
3.4 Deed register document and scanned document are
made ready to be entered other system.
4. Prepare report 4.1 Summary report is prepared based on the internal or
external request.
4.2 The details of the recorded land resource are assessed
and summarized.
4.3 Reports are prepared regarding the information of internal
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and external request.
Variable Range
The registration  The registration format template should provide
format information on the following cases in detail
 Property/ownership information.
 Property information.
 Encumbrances or title defect.
 Condominium details.
 Lease information.
 Land reports.
 Other land resource report.
The Requirement The requirement standard template for deed register
standard containing the following information:
 Property information.
 Proprietor information
 Encumbrance or defect on title deed transfer.
The registrar The registrar is:
 The registrar of the land book.
 The higher officials authorizing the deed registry format.
Report The ad-hoc report may include but not limited to:
 Inventory turnover analysis
 Asset register
 Spreadsheets
 Ownership report
 Property Transaction report
 Land market report
 Court order report.
 Mortgage report.
 Condominium detail report.
 Tax and rent potential report.
 Lease report.
 Tenure status report
Evidence Guide
Critical Aspects of Competence provides evidence that the candidate:
Competence  familiar with the terminologies of land management,
development
 familiar with the preparations of template for registration of
land resources for land book
 has thorough knowledge of reporting external and internal
request for land book
 familiar with scanning and organizing legal document
 knowledge of organization procedures for land resource
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asset registration
 familiar with deed register
 familiar with the requirement standard template for register
 ability to use relevant data entry and office equipment
 can perform reconciliation processes
Knowledge and  Knowledge on basic terminologies of land management
Attitudes and development.
 Knowledge on cataloguing and archiving.
 Knowledge on record management.
 Organizational procedures for land registry for land book.
 Knowledge on giving unique code or identification for the
record of land books.
 Knowledge on interpretation of land book register.
 Information systems including basic spreadsheets.
 Knowledge on types and theories of scanning
methodologies.
Underpinning Demonstrate skill in
Skills  Scanning and organizing legal document.
 In organizing land book register formats.
 reporting
 Processing spreadsheet data.
practices, also include:
 Scanner
 Mili-graph paper
 Paper
 Flip chart.
 Permanent marker.
 Archive ledger.
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Operation Level II
Unit Title Install Street Sign Post/Plaque and House Numbering
Unit Descriptor This unit describes the competency required to install/update
street sign post and plaques, and perform house numbering
based on distance from the beginning of street. The street sign
post and plaque work is performed based on street addressing
system sign post and plaque regulations specified by street
addressing body.
1. Follow street 1.1 The organization that is performing street sign post and
addressing plaque is identified and their authority to act is established
procedures in accordance with street addressing body.
1.2 Street map is printed indicating the street address,
code/name of street and the location spot for installing
street sign post and plaques.
1.3 Street sign post and plaques are emplaced on the squares
as specified by street addressing body.
1.4 Based on street address, perform tachometer (numbering
entryways corresponding to their distance from the
beginning of the street) measuring and decide on the
unique code of housing.
1.5 Unique code for housing initiating is provided from the
street address.
1.6 Plaques and street sign post are emplaced on the street
and house as specified by street addressing body.
2. Prepare 2.1 A Street addressing equipment details are decided whether
resources, the equipment detail is enamel or metal post or painted
materials and metal or woods.
equipment 2.2 Entry way numbering is decided whether a metal or painted
on house.
2.3 A bid is prepared for procurement of street equipment as
specified by Street Addressing Body
2.4 A bid selects the manufacturer supplying street addressing
equipment.
2.5 A Street addressing equipment is purchased as specified by
Street Address Body.
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2.6 The approximate cost of street address is established per
entryway.
2.7 Personnel required are established to efficiently conduct
street mapping and street plaques and sign post.
2.8 Tools and equipment required to efficiently conduct the
street sign post and plaques are deployed.
Variable Range
Street addressing May include but not limited to:
body  Land management and development operators.
 Manufacturer.
 Spatial service administrators.
 Land management and development Manger.
 Street addressing managing unit.
 Proprietors.
Street address It is a method of identifying the location of street or building
Personnel May include but not limited to:
 Land management and development operator
 Tachometric
 Surveyor
 Street Addressing Staff
Evidence Guide
Critical Aspects of Competence must be provide evidence of:
Competence  map reading skill of street map
 numbering entryways corresponding to the distance from the
beginning of street
 implanting streets sign post and plaques on the specific site
 basic definitions of street address terminologies
 interpret street address numbering system
Underpinning Demonstrate knowledge in:
Knowledge and  In reading and understanding street map.
Attitudes  Understanding tachometer principles.
 Reading and interpreting sign post and plaques.
 Understanding providing code initiating from the beginning
of street.
 Read and understand street addressing and naming
principles.
Underpinning Demonstrate skills to:
Skills  Interpret and apply distance measurement from the
beginning of street based on street address
 Placing sing post and street plaques.
 Interpret and read street address map.
 Writing house number by measuring distance and linking
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with the corresponding street address.
Resources Access is required to take place real or appropriately simulated
Implication situations, including work areas, materials and equipment, and
to information on workplace practices and OHS practices.
Assessment Competence may be assessed through:
Methods  Interview / Written Test
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Operation Level II
Unit Title Maintain Effective Relationship with Client/Customers
Unit Descriptor This unit covers the knowledge, skills and attitudes and values
required in building and maintaining an effective relationship
with clients, customers and the public.
1. Maintain a 1.1 Uniform and personal grooming is maintained to assignment

clean and requirements.
hygienic 1.2 Personal presence is maintained according to employer
environment
standards.
1.3 Visible work area is kept tidy and uncluttered.
1.4 Equipment is stored according to assignment requirements.
2. Meet client/ 2.1 Client requirements are identified and understood by
customer referral to the assignment instructions.
requirements 2.2 Client requirements are met according to the assignment
instructions.
2.3 Changes to client’s needs and requirements are monitored
and appropriate action is taken.
2.4 All communication with the client or customer is made clear
and complied with assignment requirements.
3. Work as a 3.1 Effective and appropriate forms of communications are used
team and interactions are undertaken with team members who
member contribute to known team activities and objectives.
3.2 Effective and appropriate contributions are made to
complement team activities and objectives, based on
individual skills and competencies and workplace context.
3.3 Observed protocols are used in reporting using standard
operating procedures.
3.4 Contribution is used to the development of team work plans
based on an understanding of team’s role and objectives and
individual competencies of the members.
4. Build 4.1 Client expectations for reliability, punctuality and appearance
credibility are adhered to.
with 4.2 Possible causes of client/customer dissatisfaction are
customers/
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clients identified, dealt with recorded according to employer policy.
4.3 Client is fully informed of all relevant security matters in a
timely manner and according to agreed reporting procedures.
Variable Range
Personal May include:
Presence  Stance
 Posture
 Body Language
 Demeanor
 Grooming
Client May include:
Requirements  Assignment Instructions
 Post Orders
 Scope to modify instructions/orders in light of changed
situations
Assignment May conveyed in:
Instructions  Writing
 Verbally
 Electronically
Client Needs May be detected by:
and  Review of the client brief and/or assignment instructions
Requirements  Discussion with the client/customer
Appropriate May include:
Action  Implementing required changes
 Referral to appropriate employer personnel
 Clarification of client needs and instructions
Customers May include:
 All members of the public
Evidence Guide
Critical Aspects Assessment requires that the candidate:
of Competence  Maintained a professional image.
 Interpreted client/customer requirements from information
contained in the client brief and/or assignment instructions.
 Dealt successfully with a variety of client/customer
interactions.
 Monitored and acted on changing client or customer needs.
 Met client/customer requirements.
 Built credibility with customers/clients
Knowledge and  Uniform and personal grooming requirements f the employer
Attitude and the client
 Occupational health and safety requirement for the
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assignment
 Assignment Instructions
Skills  Attention to detail when completing client/employer
documentation
 Interpersonal and communication skills required in client
contact assignments
 Customer service skills required to meet client/customer
needs
 Punctuality
 Customer Service
 Telephone Technique
 Problem Solving and Negotiation
 Maintaining Records
practices.
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Operation Level II
Unit Title Work in Team Environment
Unit Descriptor This unit covers the skills, knowledge and attitudes to identify role
and responsibility as a member of a team.
1. Describe 1.1 The role and objective of the team are identified from
team role available sources of information.
and scope 1.2 Team parameters, reporting relationships and responsibilities
are identified from team discussions and appropriate external
sources.
2. Identify own 2.1 Individual role and responsibilities are identified within the
role and team environment.
responsibility 2.2 Roles and responsibility of other team members are identified
within team and recognized.
2.3 Reporting relationships are identified within team and
external to team.
3. Work as a 3.1 Effective and appropriate forms of communications are used
team and interactions undertaken with team members who
member contribute to known team activities and objectives.
3.2 Effective and appropriate contributions are made to
complement team activities and objectives based on
individual skills and competencies and workplace context.
3.3 Observed protocols are used in reporting using standard
operating procedures.
3.4 Contribution is made to the development of team work plans
based on an understanding of team’s role and objectives and
individual competencies of the members.
Variable Range
Role and  Work activities in a team environment with enterprise or
objective of specific sector
team  Limited discretion, initiative and judgment maybe
demonstrated on the job, either individually or in a team
environment
Sources of  Standard operating and/or other workplace procedures
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information  Job procedures
 Machine/equipment manufacturer’s specifications and
instructions
 Organizational or external personnel
 Client/supplier instructions
 Quality standards
 OHS and environmental standards
Workplace  Work procedures and practices
context  Conditions of work environments
 Legislation and industrial agreements
 Standard work practice including the storage, safe handling
and disposal of chemicals
 Safety, environmental, housekeeping and quality guidelines
Evidence Guide
Critical Aspects Assessment requires evidence that the candidate:
of Competence  Operated in a team to complete workplace activity
 Worked effectively with others
 Conveyed information in written or oral form
 Selected and used appropriate workplace language
 Followed designated work plan for the job
 Reported outcomes
Knowledge and  Communication process
Attitude  Team structure
 Team roles
 Group planning and decision making
Underpinning Demonstrate skills of :
Skills  Communicating appropriately, consistent with the culture of
the workplace
practices.
Context of Competence may be assessed in the work place or in a simulated
Assessment work place setting
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Operation Level II
Unit Title Participate in Workplace Communication
Unit Descriptor This unit covers the knowledge, skills and attitudes required to
gather, interpret and convey information in response to workplace
requirements.
1. Obtain and 1.1 Specific and relevant information is accessed from

convey appropriate sources.
workplace 1.2 Effective questioning, active listening and speaking skills are
information used to gather and convey information.
1.3 Appropriate medium is used to transfer information and
ideas.
1.4 Appropriate non- verbal communication is used.
1.5 Appropriate lines of communication with supervisors and
colleagues are identified and followed.
1.6 Defined workplace procedures are used for the location and
storage of information.
1.7 Personal interaction is carried out clearly and concisely.
2. Participate in 2.1 Team meetings are attended on time.
workplace 2.2 Own opinions are clearly expressed and those of others are
meetings listened to without interruption.
and
discussions 2.3 Meeting inputs are made consistent with the meeting
purpose and established protocols.
2.4 Workplace interactions are conducted in a courteous
manner.
2.5 Questions about simple routine workplace procedures and
matters concerning working conditions of employment are
asked and responded to.
2.6 Meetings outcomes are interpreted and implemented.
3. Complete 3.1 Range of forms relating to conditions of employment is
relevant completed accurately and legibly.
work related 3.2 Workplace data is recorded on standard workplace forms
documents and documents.
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3.3 Basic mathematical processes are used for routine
calculations.
3.4 Errors in recording information on forms/ documents are
identified and properly acted upon.
3.5 Reporting requirements to supervisor are completed
according to organizational guidelines.
Variables Range
Appropriate  Team members
sources  Suppliers
 Trade personnel
 Local government
 Industry bodies
Medium  Memorandum
 Circular
 Notice
 Information discussion
 Follow-up or verbal instructions
 Face to face communication
Storage  Manual filing system
 Computer-based filing system
Protocols  Observing meeting
 Compliance with meeting decisions
 Obeying meeting instructions
Workplace  Face to face
interactions  Telephone
 Electronic and two way radio
 Written including electronic, memos, instruction and forms,
non-verbal including gestures, signals, signs and diagrams
Forms  Personnel forms, telephone message forms, safety reports
Evidence Guide
Critical Aspects Assessment requires evidence that the candidate:
of Competency  Prepared written communication following standard format of
the organization
 Accessed information using communication equipment
 Made use of relevant terms as an aid to transfer information
effectively
 Conveyed information effectively adopting the formal or
informal communication
Knowledge and  Effective communication
Attitudes  Different modes of communication
 Written communication
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 Organizational policies
 Communication procedures and systems
 Technology relevant to the enterprise and the individual’s
work responsibilities
Underpinning Demonstrates skills to:
Skills  Follow simple spoken language
 Perform routine workplace duties following simple written
notices
 Participate in workplace meetings and discussions
 Complete work related documents
 Estimate, calculate and record routine workplace measures
 Basic mathematical processes of addition, subtraction,
division and multiplication
 Ability to relate to people of social range in the workplace
 Gather and provide information in response to workplace
Requirements
Resource Assessment is required to take place in real or appropriate
Implications simulated situations, including work areas, materials and
practices. It includes:
 fax machine
 telephone
 writing materials
 internet
 Observation/Demonstration with Oral Questioning
Context of Competency may be assessed individually in the actual
Assessment workplace or through accredited institution
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Operation Level II
Unit Title Develop Business Practice
Unit Descriptor This unit specifies the outcomes required to establish a business
operation from a planned concept. It includes researching the
feasibility of establishing a business operation, planning the
setting up of the business, implementing the plan and reviewing
operations once commenced
1. Identify 1.1 Business opportunities are investigated and identified.

business 1.2 Feasibility study is undertaken to determine likely
opportunities business viability.
1.3 Market research on product or service is undertaken.
1.4 Assistance with feasibility study of specialist and
relevant parties is sought as required.
1.5 Impact of emerging or changing technology including e-
commerce, on business operations is evaluated.
1.6 Practicability of business opportunity is assessed in line
with perceived risks, returns sought and resources
available.
1.7 Business plan is completed for operation.
2. Identify 2.1 Financial and business skills available are identified by
personal taking into account when business opportunities are
business researched.
skills 2.2 Personal skills/attributes are assessed and matched
against those perceived as necessary for a particular
business opportunity.
2.3 Business risks are identified and assessed according to
resources available and personal preferences.
3. Plan for 3.1 Business structure and operations are determined and
establishment documented.
of business 3.2 Procedures are developed and documented to guide
operation operations.
3.3 Financial backing is secured for business operation.
3.4 Business legal and regulatory requirements are identified
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and complied.
3.5 Human and physical resources required are determined
to commence business operation.
3.6 Recruitment strategies are developed and implemented.
4. Implement 4.1 Marketing of business operation is undertaken.
establishme 4.2 Physical and human resources are obtained to implement
nt plan business operation.
4.3 Operational unit is established to support and coordinate
business operation.
4.4 Monitoring process is developed and implemented for
managing operation.
4.5 Legal documents are carefully maintained and relevant
records are kept and updated to ensure validity and
accessibility.
4.6 Contractual procurement rights are negotiated and
secured as required for goods and services including
contracts with relevant people in accordance with the
business plan.
4.7 Options are completed for leasing/ownership of business
premises identified and contractual arrangements in
accordance with the business plan.
5. Review 5.1 Review process for implementation of business operation
implementati is developed and implemented.
on process 5.2 Improvements in business operation and associated
management process are identified.
5.3 Identified improvements are implemented and monitored
for effectiveness.
Variable Range
Resources may  staff
include:  money
 time
 equipment
 space
Business goals  sales targets
may include:  budgetary targets
 team and individual goals
 production targets
 reporting deadlines
Problem  gaining additional research and information to make better
solving informed decisions
techniques  looking for patterns
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may include:  considering related problems or those from the past and how
they were handled
 eliminating possibilities
 identifying and attempting sub-tasks
 collaborating and asking for advice or help from additional
sources
Time  prioritizing and anticipating
management  short term and long term planning and scheduling
strategies may  creating a positive and organized work environment
include:  clear timelines and goal setting that is regularly reviewed and
adjusted as necessary
 breaking large tasks into smaller tasks
 getting additional support if identified and necessary
Internal and  staff and colleagues
external  management, supervisors, advisors or head office
sources may  relevant professionals such as lawyers, accountants,
include: management consultants
 professional associations
Evidence Guide
Critical Aspects A person must be able to demonstrate:
of Competence  ability to identify daily work requirements and allocate work
appropriately
 ability to interpret financial documents in accordance with
legal requirements
Knowledge and  Federal and Local Government legislative requirements
Attitudes affecting business operations, especially in regard to
occupational health and safety (OHS), equal employment
opportunity (EEO), industrial relations and anti-discrimination
 technical or specialist skills relevant to the business operation
 relevant industry code of practice
 planning techniques to establish realistic timelines and
priorities
 identification of relevant performance measures
 quality assurance principles and methods
 relevant marketing, management, sales and financial
concepts
 methods for monitoring performance and implementing
improvements
 structured approaches to problem solving, idea management
and time management
Skills  literacy skills to interpret legal requirements, company policies
and procedures and immediate, day-to-day demands
 communication skills including questioning, clarifying,
reporting, and giving and receiving constructive feedback
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 numeracy skills for performance information, setting targets
and interpreting financial documents and reports
 technical and analytical skills to interpret business documents,
reports and financial statements and projections
 ability to relate to people from a range of social, cultural and
ethnic backgrounds and physical and mental abilities
 problem solving skills to develop contingency plans
 using computers and software packages to record and
manage data and to produce reports
 evaluation skills for assessing work and outcomes
 observation skills for identifying appropriate people, resources
and to monitor work
Resource The following resources should be provided:
Implications  Access to relevant workplace documentation, financial
records, and equipment
 Observation/Demonstration with Oral questioning
Context for Competence may be assessed in the workplace or in a simulated
Assessment work environment
Page 51 of 58
Operation Level II
Unit Title Apply Continuous Improvement Processes (Kaizen)
Unit Descriptor This unit of competence covers the exercise of good workplace
practice and effective participation in quality improvement
teams. Personnel are required to ensure the quality and
integrity of their own work, detect non-conformances and work
with others to suggest improvements in productivity and
quality.
1. Satisfy quality 1.1 Access information on quality system requirements for

system own job function
requirements in 1.2 Record and report quality control data in accordance with
daily work quality system
1.3 Follow quality control procedures to ensure products,
or data, are of a defined quality as an aid to acceptance
or rejection
1.4 Recognize and report non-conformances or problems
1.5 Conduct work in accordance with sustainable energy
work practices
1.6 Promote sustainable energy principles and work
practices to other workers
2. Analyze 2.1 Compare current work practices, procedures and
opportunities for process or equipment performance with requirements
corrective and/or and/or historical data or records
optimization 2.2 Recognize variances that indicate abnormal or sub-
action optimal performance
2.3 Collect and/or evaluate batch and/or historical records to
determine possible causes for sub-optimal performance
2.4 Use appropriate quality improvement techniques to rank
the probabilities of possible causes
3. Recommend 3.1 Analyze causes to predict likely impacts of changes and
corrective and/or decide on the appropriate actions
optimization 3.2 Identify required changes to standards and procedures
actions and training
3.3 Report recommendations to designated personnel
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4. Participate in the 4.1 Implement approved actions and monitor performance
implementation following changes to evaluate results
of recommended 4.2 Implement changes to systems and procedures to
actions eliminate possible causes
4.3 Document outcomes of actions and communicate them
to relevant personnel
5. Participate in the 5.1 Review all relevant features of work practice to identify
development of possible contributing factors leading to sub-optimal
continuous performance
improvement 5.2 Identify options for removing or controlling the risk of sub-
strategies optimal performance
5.3 Assess the adequacy of current controls, quality methods
and systems
5.4 Identify opportunities to continuously improve
performance
5.5 Develop recommendations for continual improvements of
work practices, methods, procedures and equipment
effectiveness
5.6 Consult with appropriate personnel to refine
recommendations before implementation of approved
improvement strategies
5.7 Document outcomes of strategies and communicate
them to relevant personnel
Variable Range
Quality control Quality control procedures may include:
procedures  standards imposed by regulatory and licensing bodies
 enterprise quality procedures
 working to a customer brief or batch card and associated
quality procedures
 checklists to monitor job progress against agreed time,
costs and quality standards
 preparation of sampling plans
 the use of hold points to evaluate conformance
 the use of inspection and test plans to check compliance
Methods for Methods for statistical analysis may include:
statistical analysis  means
 median
 mode
 ranges
 standard deviations
 statistical sampling procedures
Problem solving Problem solving techniques may include:
techniques  identifying inputs and outputs
Page 53 of 58
 sequencing a process
 identifying and rectifying a problem step
 root cause analysis
 implementing preventative strategies
Quality Quality improvement tools and techniques may include:
improvement tools  run charts, control charts, histograms and scattergrams
and techniques to present routine quality control data
 plan, do, check, act (PDCA)
 Ishikawa fishbone diagrams and cause and effect
diagrams
 logic tree
 similarity/difference analysis
 Pareto charts and analysis
 force field/strength weakness opportunities threats
(SWOT) analysis
Sustainable energy Sustainable energy principles and work practices may
principles and work include:
practices
examining work practices that use excessive electricity
●
switching off equipment when not in use
●
regularly cleaning filters
●
insulating rooms and buildings to reduce energy use
●
recycling and reusing materials wherever practicable
●
minimizing process waste
●
Relevant personnel Communication to relevant personnel may involve:
● supervisors, managers and quality managers
● administrative, laboratory and production personnel
● internal/external contractors, customers and suppliers
Reporting Reporting may include:
● verbal responses
● data entry into laboratory or enterprise database
● brief written reports using enterprise proformas
Quality Quality improvement opportunities could include improved:
improvement ● production processes
opportunities ● hygiene and sanitation procedures
● reductions in waste and re-work
● laboratory layout and work flow
● safety procedures
● communication with customers
● methods for sampling, testing and recording data
Occupational health OHS and environmental management requirements:
and safety (OHS) ● all operations must comply with enterprise OHS and
and environmental environmental management requirements, which may be
management imposed through regional or federal legislation - these
requirements requirements must not be compromised at any time
● all operations assume the potentially hazardous nature of
samples and require standard precautions to be applied
● where relevant, users should access and apply current
industry understanding of infection control issued by the
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Ministry of Health
Evidence Guide
Critical Aspects of Assessors should ensure that candidates can:
Competence ● use the enterprise's quality systems and business goals
as a basis for decision making and action
● apply all relevant procedures and regulatory requirements
to ensure the quality and integrity of the products/services
or data provided
● apply and promote sustainable energy principles and work
practices
● detect non-conforming products or services in the work
area
● follow enterprise procedures for documenting and
reporting information about quality
● contribute effectively within a team to recognize and
recommend improvements in productivity and quality
● apply effective problem solving strategies
● implement and monitor improved practices and
procedures
Knowledge and  specifications for laboratory products and services in the
Attitudes candidate's work area
 quality requirements associated with the individual's job
function and/or work area
 scientific and technical knowledge underpinning the
processes, procedures, equipment and instrumentation
associated with the candidate's work tasks and duties
 workplace procedures associated with the candidate's
regular technical duties
 sustainable energy principles
 relevant health, safety and environment requirements
 layout of the enterprise, divisions and laboratory
 organizational structure of the enterprise
 lines of communication
 role of laboratory services to the enterprise and customers
 methods of making/recommending improvements
 Standards, procedures and/or enterprise requirements
Underpinning Skills Demonstrates skills to:
 applying problem solving techniques and strategies
 applying statistical analysis and statistical sampling
procedures
 detecting non-conforming products or services in the work
area
 documenting and reporting information about quality
 contributing effectively within a team to recognize and
recommend improvements in productivity and quality
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 implementing and monitoring improved practices and
procedures
 organizing, prioritizing activities and items
 reading and interpreting documents describing
procedures
 recording activities and results against templates and
other prescribed formats
 working with others
Resources Access may be required to:
Implication  workplace procedures and plans relevant to work area
 specifications and documentation relating to planned,
currently being implemented, or implemented changes to
work processes and procedures relevant to the candidate
 documentation and information in relation to production,
waste, overheads and hazard control/management
 reports from supervisors/managers
 case studies and scenarios to assess responses to
contingencies
 enterprise quality manual and procedures
 quality control data/records
 customer complaints and rectifications
Methods of Competence in this unit may be assessed by using a
Assessment combination of the following to generate evidence:
 demonstration in the workplace
 suitable simulation
 case studies/scenarios (particularly for assessment of
contingencies, improvement scenarios, and so on)
 verified reports of improvements suggested and
implemented by the candidate individually
Those aspects of competence dealing with improvement
processes could be assessed by the use of suitable
simulations and/or a pilot plant and/or a range of case studies
and scenarios.
In all cases, practical assessment should be supported by
questions to assess essential knowledge and those aspects
of competence which are difficult to assess directly.
Assessment simulated workplace setting / environment.
Page 56 of 58
Sector: Economic Infrastructure
Sub-Sector: Urban Land Development
Page 57 of 58
Acknowledgement
We wish to extend thanks and appreciation to the many representatives of business,

industry, academe and government agencies who donated their time and expertise
to the development of this occupational standard.
We would like also to express our appreciation to the Experts of Ministry of

Construction and Urban Development (MoCUD), Addis Ababa City Administration,
integrated land information management project coordination office, Ministry of
Education (MoE) Engineering Capacity Building Program (ecbp), and Ethiopian
Mapping Agency (EMA), who made the development of this occupational standard
possible
This occupational standard was finalized and approved on January 2012 at Addis
Ababa, Ethiopia.
Page 58 of 58

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Federal Democratic Republic of Ethiopia

URBAN LAND DEVELOPMENT AND

Ethiopia has embarked on a process of reforming its TVET-System. Within the

A Unit of Competence describes a distinct work activity. It is documented in a

The ensuing sections of this EOS document comprise a description of the

EIS LSO2 01 0112 EIS LSO2 02 0112 EIS LSO2 03 0112

EIS LSO2 04 0112 EIS LSO2 05 0112 EIS LSO2 06 0112

EIS LSO2 07 0112 EIS LSO2 08 0112 EIS LSO2 09 0112

EIS LSO2 10 0112 EIS LSO2 11 0112 EIS LSO2 12 0112

EIS LSO2 13 0112 EIS LSO2 14 0112 EIS LSO2 15 1012

Element Performance Criteria

Elements Performance Criteria

1. Use 1.1 Software appropriate to perform activity is selected.

Elements Performance Criteria

1. Apply 1.1 Purpose, application and scope of cartography are

Element Performance Criteria

Element Performance criteria

1. Perform 1.1 The entity/business process responsible for conducting

Elements Performance Criteria

Elements Performance Criteria

1. Assemble new 1.1 Information to be incorporated in new file is collected

Elements Performance Criteria

Elements Performance Criteria

Element Performance Criteria

Elements Performance Criteria

1. Maintain a 1.1 Uniform and personal grooming is maintained to assignment

Elements Performance Criteria

Elements Performance Criteria

1. Obtain and 1.1 Specific and relevant information is accessed from

Elements Performance Criteria

1. Identify 1.1 Business opportunities are investigated and identified.

Elements Performance Criteria

1. Satisfy quality 1.1 Access information on quality system requirements for

We wish to extend thanks and appreciation to the many representatives of business,

We would like also to express our appreciation to the Experts of Ministry of

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