aspenONE InstCtfgV8 - 8 PDF

aspenONE V8.
8, AspenTech’s
Web-Based User Interface
Installation, Configuration, and Implementation

Version Number: V8.8
May 2015
Copyright (c) 2011-2015 by Aspen Technology, Inc. All rights reserved.
Aspen Data Source Architecture, Aspen HYSYS, Aspen Plus, aspenONE, aspenONE Platinum, aspenONE Process
Explorer, aspenONE Simulation Services, and the aspen leaf are trademarks or registered trademarks of Aspen
Technology, Inc., Bedford, MA.
One or more of the components listed in the enclosed THIRDPARTYREADME file may be included in this program.
Any such component is subject to the notices, license agreement, and terms and conditions applicable to such
component set forth in the THIRDPARTYREADME file.
All other brand and product names are trademarks or registered trademarks of their respective companies.
This document is intended as a guide to using AspenTech's software. This documentation contains AspenTech
proprietary and confidential information and may not be disclosed, used, or copied without the prior consent of
AspenTech or as set forth in the applicable license agreement. Users are solely responsible for the proper use of
the software and the application of the results obtained.
Although AspenTech has tested the software and reviewed the documentation, the sole warranty for the software
may be found in the applicable license agreement between AspenTech and the user. ASPENTECH MAKES NO
WARRANTY OR REPRESENTATION, EITHER EXPRESSED OR IMPLIED, WITH RESPECT TO THIS DOCUMENTATION,
ITS QUALITY, PERFORMANCE, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE.
Aspen Technology, Inc.

20 Crosby Drive
Bedford MA 01730
USA
Phone: (1) (781) 221-6400
Toll Free: (888) 996-7100
URL: http://www.aspentech.com
Contents
1 Introduction ........................................................................................................5
About aspenONE ..............................................................................................5
About this Document ........................................................................................5
Related Documentation .....................................................................................6
Accessing aspenONE Documentation ..................................................................6
Technical Support ............................................................................................7
2 Installation Requirements ...................................................................................9

V8.8 Minimum Requirements for Dedicated Virtual or Physical Machine ...................9
Software Requirements................................................................................... 10
V8.8 aspenONE Web Server Supported Platforms ..................................... 10
3 Planning Your Deployment ................................................................................13

aspenONE Search Security .............................................................................. 14
aspenONE Enterprise Server ............................................................................ 14
aspenONE Simulation Service .......................................................................... 15
aspenONE Plant Data Service........................................................................... 15
4 Installing aspenONE...........................................................................................17
Overview....................................................................................................... 17
Migrating Data from aspenONE 8.6 and Earlier to aspenONE V8.8 ........................ 17
Upgrading from aspenONE V8.7 to V8.8 ............................................................ 18
Installing Using One-Click ............................................................................... 22
Before You Begin.................................................................................. 22
Installing aspenONE Using the Standard Installation ........................................... 28
Installing Pre-requisites for an aspenONE Standard Installation.................. 28
Before You Begin.................................................................................. 30
Installing Additional Simulation Services ........................................................... 39
Scanning Folder ............................................................................................. 44
Overview............................................................................................. 44
Post Installation Tasks .................................................................................... 44
Launch and Activation Permissions for the aspenONE Service Account ........ 45
Registering Applications for aspenONE Suite ............................................ 45
Rules for aspenONE Ports and Applications for Firewall Configurations ........ 46
5 Using the Configuration Utility ...........................................................................47

Overview....................................................................................................... 47
Managing aspenONE Servers ........................................................................... 48
Managing the User Directory Servers and Accounts ............................................ 48
Managing User Directory Advanced Settings ...................................................... 50
Managing Windows Services ............................................................................ 51
Managing Mail Services ................................................................................... 52
Contents iii
Managing a Database Server and Account ......................................................... 52
Diagnostics.................................................................................................... 53
Backup or Restore .......................................................................................... 54
6 Using aspenONE ................................................................................................57
7 Maintaining aspenONE ......................................................................................59

Adding and Removing Adapters from aspenONE Simulation Services for Aspen Plus
and HYSYS .................................................................................................... 59
Changing Idle Session Timeout ........................................................................ 60
8 Administration App ...........................................................................................61
9 Uninstalling aspenONE ......................................................................................63
10 Troubleshooting ...............................................................................................65
Problems and potential solutions ...................................................................... 65
Index ....................................................................................................................67
iv Contents
1 Introduction
About aspenONE
aspenONE is a unified web and mobile environment for searching, sharing,
viewing, interacting, and collaborating using the content produced by Aspen
Tech’s engineering, manufacturing, and supply chain products. Using
aspenONE, your organization has anywhere anytime access to plans,
schedules, simulations, and production performance information to
collaborate effectively. Anytime anywhere access also provides access from
any device connected to your network, and lets you do your work when you
are not at your desk.
The aspenONE Web interface provides easy access to Aspen Tech’s products
from a web browser, anywhere, anytime. With aspenONE applications for
Simulations, PIMS Platinum, and aspenONE Process Explorer, you can find
and run simulations, view and execute plans, view schedules and compare
with plans, see real-time plant data, save your work at any point, and pick up
where you left off on another device without having to install additional
software on your computer.
About this Document

This guide details the aspenONE processes applicable to users with
Administrative rights:
• Planning a deployment.
• Installation Requirements
• Installing aspenONE using either the One-Click installation which installs
all the required software or the Standard installation which requires
manual installation of the prerequisites and lets you the specify
configuration options.
• Configuring the aspenONE Enterprise environment
• Adding users to roles and granting permissions for aspenONE.
• Managing passwords.
• Using aspenONE and performing additional maintenance
• Uninstalling aspenONE and third-party software.
• Troubleshooting information
1 Introduction 5
Related Documentation
In addition to this document, the following documents are provided to help
users learn and use aspenONE.
• aspenONE Release Notes
• Aspen InfoPlus.21 Product Family Installation Guide
AspenInfoPlus21FamilyV8_8-Inst.pdf
• Aspen Petroleun Supply Chain Installation Guide AspenPIMSFamilyV8_8-
Inst.pdf
Accessing aspenONE
Documentation
Documentation can be found in the following ways:
• Installation Guides and Release Notes can be found by clicking the
corresponding link on the first page of the Installation Browser.
• Context-sensitive help can be accessed by:
o Selecting the Help icon on the aspenONE ubar.
o Selecting Quick Reference from the User Info menu on the
aspenONE ubar.
• Additional documents in PDF format can be accessed by:
o Clicking the Online Documents link in the online Help. This opens the
Online Documentation Center from which you can view and download
the product-specific documents.
o Logging onto the AspenTech Customer Support site and browsing the
Documentation page.
o Downloading all of the available documentation from the Customer
Support website by downloading the zip file that contains the
documentation.
Note: The aspenONE Documentation DVD is no longer included in the DVD

package.
6 1 Introduction
Technical Support
AspenTech customers with a valid license and software maintenance
agreement can register to access the online AspenTech Support Center at:
https://support.aspentech.com
This Web support site allows you to:
• Access current product documentation
• Search for tech tips, solutions and frequently asked questions (FAQs)
• Search for and download application examples
• Search for and download service packs and product updates
• Submit and track technical issues
• Send suggestions
• Report product defects
• Review lists of known deficiencies and defects
• Registered users can also subscribe to our Technical Support e-Bulletins.
These e-Bulletins are used to alert you to important technical support
information such as:
o Technical advisories
o Product updates and releases
Customer support is also available by phone, fax, and email. The most up-to-
date contact information is available at the AspenTech Support Center at
https://support.aspentech.com.
1 Introduction 7
8 1 Introduction
2 Installation Requirements
This chapter describes the hardware and software requirements for

aspenONE. For aspenONE Process Explorer and PIMS Platinum, see the
respective installation and configuration guides.
V8.8 Minimum Requirements

for Dedicated Virtual or
Physical Machine
Desktop System Requirements
Computer and Processor: Intel Core-i5 family 2.8 gigahertz (GHz) or faster
Memory (RAM): 8 GB 1
Free Hard Disk Space: 80 GB 1
Display: Graphics card / monitor supports 1280 x 1024 or higher resolution

Network: 100 MB/second
or
Server System Requirements
Computer and Processor: Dual Intel Wolfdale-DP family 2.66 gigahertz (GHz)
(4 cores) or faster 2/3
Memory: 16 GB or more 2/3
Free Hard Disk Space: 300 GB 2/3
Display: Graphics card / monitor supports 1280 x 800 or higher resolution

Network: 100 MB/second or above, Gigabyte network recommended.
Notes:
• For standalone deployments of Engineering products, the following is
sufficient:
o Intel Core-i5 family 2.8 gigahertz (GHZ) or faster, 8 GB of RAM,
and 150 GB of free hard disk space.
• For aspenONE Server and Aspen Properties Enterprise Server, the
following is recommended:
o Quad Intel Wolfdale-DP family 2.66 GHZ (8 cores) or faster, 32
GB of RAM, and 500 GB free hard disk space.
2 Installation Requirements 9
o SLM (Software License Manager), AFW (Aspen Framework
Security), and Infrastructure machines follow the same
hardware requirements as Engineering.
Software Requirements
The following software is required to run aspenONE. Detailed instructions for
installing all prerequisites are included in this guide.
V8.8 aspenONE Web Server Supported

Platforms
Supported Operating Systems

Windows 8.1 Update Professional & Enterprise (64-bit)
Windows 7 SP1 Professional & Enterprise (32- and 64-bit)
Windows Server 2012 R2
Windows Server 2008 R2 SP1
Supported Web Browsers
Internet Explorer 10 or 11
Google Chrome 26 or higher
Safari (native version for iOS 8)
Tablet support: iOS 8.x on iPad or Windows 8.1 on Microsoft Surface Pro
Required Runtimes
.NET Framework 4.5.1
.NET Framework 3.5 (for SLM)
Java JDK 1.6.0_39 (Included in installation kit)
10 2 Installation Requirements
Supported Database Servers
Microsoft SQL Server 2012 SP1 Standard, Enterprise, Express
Microsoft SQL Server 2008 R2 SP2 Standard, Enterprise, Express
Supported Web Servers

IIS 8.5 and IIS 7.5
Supported Java App Servers

TomCat 7.0.57
Supported Virtualization
Microsoft Hyper-V
Important Note: For the procedures in the following chapters, you must log
into the server using the installation Administration account. This account is a
domain account that is a member of the Administrators group of the
aspenONE server.
2 Installation Requirements 11
12 2 Installation Requirements
3 Planning Your Deployment
The installation and configuration of the aspenONE system is best suited to

someone familiar with the Information Systems in your company. The
following diagram illustrates the components involved in the topology of the
aspenONE system:
aspenONE Deployment
In an aspenONE Deployment, aspenONE includes the following components:
• aspenONE Enterprise Server (required)
• Simulation Service for aspenONE (optional)
• aspenONE PIMS Platinum, aspenONE Process Explorer, or both must be
installed on different machines and configured as integrated apps for
aspenONE. (optional)
3 Planning Your Deployment 13

aspenONE Search Security
The scanning service uses a domain account (the Installation Administrator
account), which must have read access to all the files and folders in the file
shares being scanned. When users search for items, the Windows Active
Directory security system is in effect; aspenONE uses Windows Authentication
to identify a user, and it returns search results only for items users have
permission to read. When the security settings of a model or file are changed,
the item must be rescanned. If you have configured Schedule Manager for
incremental scanning of files, the system automatically reprocesses the file
the next time the scanning Job executes and any change is then in effect. If
the scanning Job is manual, then the system administrator should run the Job
again.
aspenONE Enterprise Server

The aspenONE Enterprise Server provides the backbone to the aspenONE
solution. The aspenONE Enterprise server is the host and contact point for
aspenONE, and contains the:
• web server
• web applications
• search server
• messaging broker
• service endpoints
• resource tracking for the entire system
The installation for the Enterprise Server is only available as a 64-bit
installation.
14 3 Planning Your Deployment

aspenONE Simulation Service
The aspenONE Simulation Service provides the aspenONE solution with the
ability to execute simulation requests. You can install this service on a
separate machine in order to expand the number of simulations available to
the system. If aspenONE Simulation Service is not installed on the same
machine as the Enterprise Server, you must know the name of the machine
where the Enterprise Server is installed. You also must configure the
aspenONE Simulation Service machine for the maximum number of
simultaneous Aspen Plus and Aspen HYSYS simulations.
The installation for aspenONE Simulation Service for aspenONE is available as
a 64-bit or 32-bit installation.
aspenONE Plant Data Service

Plant Data service available from Simulation allows users to map simulation
variables with plant data and compare results with real time or historic plant
data. To enable the plant date service, you must install aspenONE Process
Explorer.
The aspenONE Process Explorer server provides plant data information to
aspenONE users.
3 Planning Your Deployment 15

16 3 Planning Your Deployment
4 Installing aspenONE
Overview
This chapter provides information and instructions for installing aspenONE
Enterprise Server and Simulation Service. aspenONE provides the following
installations:
• Installing using the One-Click installation — Requires minimum
configuration information and installs all the software required to run
aspenONE from a single machine.
• Installing using the Standard installation — Allows you to specify
configuration information to run aspenONE in a distributed environment.
The Standard installation is required if you want to deploy more than one
Simulation service machine.
For information about configuring aspenONE, refer to Chapter 5, Using the
Configuration Utility, Chapter 8, Administration App, and the Admin App Help.
Migrating Data from aspenONE

8.6 and Earlier to aspenONE
V8.8
For versions V8.6 and earlier of aspenONE, you must use the aspenONE
Migration utility to back up the data that was in SharePoint and restore it into
aspenONE V8.8.
Important: If you want to install aspenONE V8.8 on a machine that has V8.6
or earlier versions installed, you must run the migration executable first to
preserve the data on the machine with the earlier versions of aspenONE.
The process to migrate and restore aspenONE data includes the following:
• Running the aspenONEMigration.exe program on a machine that has
V8.6 or earlier version installed.
• Copying all of the folders and files created by the
aspenONEMigration.exe to a new machine with aspenONE V8.8.
• Run the aspenONE Configuration Utility to restore the data.
Note: To run aspenONEMigration.exe to backup aspenONE data, you must

be an administrator for the machine.
4 Installing aspenONE 17
To create a backup of aspenONE data:
1 Copy the MigrationTools folder from V8.8 DVD a1 located in the:
\aspenONE_Web_Quick_Install\ folder to the V8.6 or earlier
aspenONE server.
2 Right-Click and then Run as Administrator the
aspenONEMigration.exe program to begin the migration process. The
migration process creates several folders in the MigrationTools folder.
3 Copy the MigrationTools folder including all the files and subfolders to
the aspenONE V8.8 machine where you want to restore the data.
To restore data to an aspenONE V8.8 machine

1 From the aspenONE V8.8 machine where you want to restore the data, go
to the C:\Program Files\AspenTech\aspenONE\Utility folder and run
the aspenONEConfiguration Utility.
2 From the Configuration window, select Backup or Restore.
3 In the Specify the backup directory field, enter the path of the copied
MigrationTools folder you copied (including the MigrationTools folder)
4 Click Restore to back up the data to you V8.8 machine.
Important: All previous aspenONE V8.8 data on the machine where
aspenONE V8.8 is installed is deleted.
Upgrading from aspenONE V8.7

to V8.8
If you want to upgrade from V8.7 to V8.8, you can use the Upgrade or
repair existing products option.
The upgrade process uses the values you provided when you performed the
previous installation. These values are automatically applied during the
upgrade.
If you are installing aspenONE for the first time, or if you want to change any
values you used in the previous installation, you must follow the full
installation procedure. Before you begin the upgrade, read Chapters 1
through 4.
18 4 Installing aspenONE
1 From the V8.8 aspenONE Engineering DVD, run setup. When the
Welcome to the aspenONE Installer screen appears, select Upgrade
or repair existing products.
2 On the license agreement screen, check the I accept license agreement
checkbox and click Next.
3 On the Specify Licensing & Security window, enter the name of the
License Server you are using and click Add Server.
4 The Verify your installation appears. Click Install Now
Installing Using One-Click

The One-click install steps you through the aspenONE installation and
requires minimum input from the user. After installing aspenONE using the
One-Click installation, users can immediately access Aspen HYSYS and Aspen
Plus models from the Scanning folder.
Before You Begin
Windows Service account requirements

Before running the V8.8 installation, ensure the following regarding your
Windows Service account:
• A domain account with administrative permissions on the local machine to
be used for installation is required.
• A domain account is required and the policies must allow the windows
services account to log on as a service, and read access to all files and
folders in the file share to be scanned.
• The account password cannot include a quotation (“) mark character.
To enable e-mail notifications in aspenONE when a new model is available for
sharing, you must configure your anti-virus software to allow the email
service full permissions before installing aspenONE. If you do not configure
this software, the Mail Server validation fails during the aspenONE v8.8
installation. See your anti-virus software documentation for details.
See Also: See the Knowledge Base article “aspenONE v8.8 Antivirus
Configuration for Mail Service Validation” for details about how to disable the
McAfee anti-virus software.
To install aspenONE using the One-Click install

1 On the aspenONE V8.8 DVD1a, browse to the folder
aspenONE_Web_Quick_Install and double click on the
aspenONE_Web_Quick_Install.exe to start the installation.
2 Read the license agreement, select I accept the terms of this agreement,
and click Next.
3 On the Choose a file location tab, accept the default location or specify
a location and then click Next.
Note: The installation requires 11.2 GB plus the equivalent amount of

RAM, for example if your machine has 12 GB of RAM the requirement is
23.2 GB of available drive space. If that amount is not available, an error
message displays and the Next button is disabled. aspenONE requires
40GB of free Disk space to operate.
4 On the Specify Licensing & Security window, enter the name of the
License Server you are using and click Add Server.
5 On the Simulation Service Configuration window, enter the login
credentials of the installation administration account and optionally enter
information about the Mail Server used to send notifications when a new
model is available for sharing.
For… Do the following…

Specify User Account • Domain name and the User Name
of the Installation Administrator
will be provided, and are not editable.
For example, domain\User Name.
• Enter the Password of this account.
For Mail Server and Port Optionally enter the Mail Server and Port
number to use for sending email notifications
when a shared model is available.
The default port for the mail server is 25,
however, you can change the port.
6 Click Next. The Verify your installation window verifies that you want
to install aspenONE.
7 On this window, you can click:

o Back to return to previous windows to change information.
o Install Now when you are ready to install aspenONE.
After the installation completes, a browser opens and displays the aspenONE
Home page.
The aspenONE installation creates a Scanning folder on your local computer.
This folder includes five sample Aspen HYSYS models and five Aspen Plus
models that users can use immediately. Users with the appropriate
permissions can use this Scanning folder to add, remove and edit, files to
aspenONE.
For more information, see Scanning Folder
Installing aspenONE Using the

Standard Installation
This section provides information and instructions for installing aspenONE
Enterprise Server and Simulation Service using the standard install. The
standard installs allow you to specify custom configuration options.
Installing Pre-requisites for an aspenONE

Standard Installation
Before running the V8.8 installation, you should install the following pre-
requisite software:
• Microsoft SQL Server 2012 Express
• Microsoft .NET Framework 4.5.1
• IIS 7.5
Installing Microsoft Server Software Pre-

requisites for aspenONE
This section provides instructions to install the Microsoft Server prerequisites
of aspenONE. This section includes:
• Installing Microsoft SQL Server 2012 Express
• Installing Microsoft .NET Framework 4.5.1
Installing Microsoft SQL Server 2012 Express
Notes:
• If you already have and are planning to use SQL Standard or Enterprise
Edition, you do not need to install SQL Server Express.
• During the installation of SQL Server Express, you might see a message
about IIS not being installed. This message resolves later.
1 Go to the DVD and navigate to the folder \3rd Party
Redistributables\Microsoft SQL Express 2012 SP1.
2 Launch the SQL Server 2012 SP1 Express installation by double-clicking
SQLEXPR_x64_ENU.exe. The installation extracts its content to a
temporary location and launches the Installation Center.
3 If the User Account Control dialog box appears, click Yes to allow the
program to make changes to the computer.
4 If a dialog box appears, prompting you to enable the .NET Framework
Core role, click OK.
5 Click New SQL Server standalone installation or add feature to an
existing installation to start the installation wizard.
6 Follow the directions of the wizard using the default selections except for
the following:
License terms Accept the license agreement

Feature Selection Verify all options are selected
Instance Configuration Accept the defaults for the fields on this screen
Record the name of the instance selected as you
need to provide this information during the
aspenONE installation.
Database Engine Select Mixed Mode for Authenticate Mode on
Configuration the Server Configuration tab.
The system automatically creates an account for
the SQL Server System Administrator with
the username sa.
Continue with the installation and use the default values.
7 After the installation completes, close the installation wizard and the SQL
Server Installation Center.
Installing Microsoft .NET Framework 4.5.1

You must install version 4.5 of Microsoft .NET on your aspenONE Enterprise
server machine. Microsoft .NET 4.5 can be found on the V8.8 Aspen
Engineering DVD 1a.
To install .NET 4.5.1:

1 In the folder \3rd Party Redistributables\Microsoft .NET Framework
4.5.1, launch the .NET framework installation by double-clicking
NDP451-KB2858728-x86-x64-AllOS-ENU.exe.
2 If the User Account Control dialog box appears, select Yes to allow the
program to make changes to the computer.
3 Accept the license agreement and then select Install to start the
installation.
4 Select Finish to complete the installation.
Adding Features and Roles for Internet
Information Services (IIS)
After installing .NET Framework, you must enable Internet Information
Services and World Wide Web Services. To enable these services, open
the Windows Control Panel, navigate to Programs and Features, select
Turn Windows features on or off, and enable the Role: Internet
Information Services (IIS) (Web Server (IIS) on Windows 2008 R2 and
select the following features:
• Application Development – select all subfeatures
• Security – select all subfeatures
• Performance – select the feature Static Content Compression
• Management Tools – select all subfeatures
• On Windows 8.1 and 2012 server select HTTP and Non-HTTP
Activation under .NET Framework 4.5.1.
Install the selected features on your operating system.
Before You Begin
Windows Service account requirements

Before running the V8.8 installation, ensure the following regarding your
Windows Service account:
• A domain account with administrative permissions on the local machine to
be used for installation is required.
• A domain account is required and the policies must allow the windows
services account to log on as a service, and read access to all files and
folders in the file share to be scanned.
• The account password cannot include a quotation (“) mark character.
To enable e-mail notifications in aspenONE when a new model is available for
sharing, you must configure your anti-virus software to allow the email
service full permissions before installing aspenONE. If you do not configure
this software, the Mail Server validation fails during the aspenONE v8.8
installation. See your anti-virus software documentation for details.
See Also: See the Knowledge Base article “aspenONE v8.8 Antivirus
Configuration for Mail Service Validation” for details about how to disable the
McAfee anti-virus software.
Installing Aspen Engineering Software
On the aspenONE server machine, log into the server as the Installation
Administrator.
1 From the V8.8 Aspen Engineering DVD 1a, run setup. The Welcome to
the Aspen Engineering V8.8 Installer window appears.
Note: If the installation detects that Aspen products have been previously
installed and require updates, the Upgrade or repair existing products
option is available. aspenONE V8.6 or earlier cannot be upgraded to
aspenONE V8.8. See Migrating Data from aspenONE 8.6 and Earlier to
aspenONE.
2 Select Install aspenONE products. The license agreement window
opens.
3 On the Read the aspenONE Software License Terms window, read or
save the agreement and select accept the terms of the agreement and
click Next. The Choose the aspenONE products you want to install
window opens.
4 Choose the aspenONE products you want to install. You must choose
aspenONE Web Server and Process Modeling (Aspen HYSYS) or
Process Modeling (Aspen Plus). If you select Process Modeling
(Aspen HYSYS) both Aspen HYSYS and Aspen Plus are installed.
Note: Process Modeling (Aspen Plus) and Process Modeling (Aspen

HYSYS) are selected by default.
When you click Next, the installation verifies that the required
prerequisite software is installed, and the Prerequisite validation
window appears.
If all the prerequisite software is not installed, you must address any
missing prerequisites. Select Back, and then Next to recheck the
prerequisites. If all the prerequisite software is installed, the Specify
licensing & security window opens.
5 On the Specify licensing & security window, you provide licensing
information. Click Next after you enter your licensing information.
License server Add or Remove the servers for your installation.

A standalone license file aspenONE does not work with a standalone
license file
Note: If a license server is not available, you can use the SLM
Configuration wizard (Start | All Programs | AspenTech | Common
Utilities | SLM Configuration Wizard (64-bit)) after the installation.
6 On the aspenONE Service Configuration window, enter the login
credentials of the installation administration account and optionally enter
information about the Mail Server used to send notifications when a new
model is available for sharing.
Note: The user name will auto fill with current, logged in user and this is
not editable.
Specify User Account Enter the
• Domain name and the User Name
of the Installation Administrator
will be provided, and are not editable.
For example, domain\User Name.
• Enter the Password of this account.
For Mail Server and Port Optionally enter the Mail Server and Port
number to use for sending email notifications
when a shared model is available.
The default port for the mail server is 25,
however, you can change the port.
7 On the aspenONE Enterprise Server Database Configuration window,
select the Database server instance created during the SQL Server
Express installation or an existing SQL database and then click Next. The
Verify your installation window opens.
8 On the Verify your installation window, select Install Now.
9 After you select Install Now, the installation begins, and the aspenONE
installation progress window opens.
10 When the installation completes, the aspenONE installation complete
window appears and requests that you restart your computer. After
restarting, you are prompted to update aspenONE with recent patches. If
no prompt is shown, you must, run Setup.exe, and select Update
Patches to view any available patches.
Installing Additional Simulation
Services
Installing Pre-requisites for Simulation Services
Adding Features and Roles for Internet Information

Services (IIS)
After installing .NET Framework, you must enable Internet Information
Services and World Wide Web Services. To enable these services, open
the Windows Control Panel, navigate to Programs and Features, select
Turn Windows features on or off, and enable the Role: Internet
Information Services (IIS) (Web Server (IIS) on Windows 2008 R2 and
select the following features:
• Management Tools – select all subfeatures
To install Simulation Services separately:

1 From the V8.8 Aspen Engineering DVD 1a, run setup. The “Welcome to
the Aspen Engineering Installer” window appears. Select Install
aspenONE products.
2 On the Read the aspenONE Software License Terms window, read or save
the agreement and select accept the terms of the agreement and click
Next. The Choose the aspenONE products you want to install window
opens.
3 On the Choose the aspenONE products you want to install window,

select the Simulation Service you want to install under Server
Products and Tools, aspenONE Simulation Service (32-bit) or
aspenONE Simulation Service (64-bit) and click Next. The Specify
licensing & Security window opens.
4 On the Specify licensing & Security window you must provide licensing
information.
License server Add or Remove the servers for your installation.

A standalone license file Browse to the file and select a license file.
Note: If a license server or license file is not available, you can use the
SLM Configuration wizard (Start | All Programs | AspenTech |
Common Utilities | SLM Configuration Wizard (64-bit)) after the
installation.
6 After providing licensing information, click Next. The aspenONE Service
Configuration window opens.
Note: The user name will auto fill with current, logged in user and this is
not editable.
7 On the aspenONE Service Configuration window, enter the install
administrator password, and the Enterprise Server you want to point to,
then click Next.On the Verify your installation window, select Install
Now.
Note: This screen might be slightly different depending on which products

you installed.
8 After you select Install Now, the installation begins and the aspenONE
installation progress window appears. When the installation completes,
the aspenONE installation complete window appears.
Scanning Folder
Overview
aspenONE creates a Scanning folder on your local computer that includes five
sample HYSYS models and five sample Aspen Plus models that users can use
immediately.
The Scanning folder provides model authors with an easy way to share
models with other users.
Users with the appropriate permissions can use this Scanning folder to:
• Add, remove, and edit files.
• Share files with other users.
After the installation completes, a shortcut for the Scanning folder is created
on the desktop. When you want to add a file to the Scanning folder, you can
drag the file from Windows Explorer to the Scanning Folder shortcut.
A user’s permissions for the Scanning folder are the same as the permissions
for the drive on which the folder was created. The Scanning folder
permissions determine who can access the Scanning folder and the tasks they
can perform.
To share files in the Scanning Folder, the permissions on the files must be set
to allow other users to view the files, access the files in HYSYS or Aspen Plus,
and modify and save the files to the Scanning folder.
A system Administrator can use the Properties of the Scanning folder to
manage who can access and modify files.
Files in the Scanning Folder are:
• Automatically and incrementally scanned every minute. Files that have not
changed are not scanned again.
• Files in the scanning folder are re-scanned when modified.
• Ingested into the search engine and appear in the Search results.
• Deleted from the index when removed from the folder.
Note: The Scanning folder is not deleted when aspenONE is uninstalled.

For information about configuring aspenONE, refer to Chapter 5, Using the
Configuration Utility, Chapter 8, Administration App, and the Admin App Help.
Post Installation Tasks

This section provides information about post-installation tasks you must
perform to support and assure aspenONE features and functionality.
• Granting launch and activation permission for the aspenONE service
account.
• Rules for aspenONE Ports and Applications for Firewall.
• Registering applications for use in aspenONE Suite.
Launch and Activation Permissions for the
aspenONE Service Account
The aspenONE service account must have Launch and Activation
permissions for Component Services. If this account does not have these
permissions, you might receive a COM error or message when you activate
Simulation services.
Adding Launch and Activation Permissions
To add permissions:
1 Run dcomcnfg.exe. The Component Services configuration panel
opens.
2 Navigate to Component services | Computers | My Computer.
3 Select Properties.
4 Click Edit Default for Launch and Activation Permission and verify
that the aspenONE service account has Launch and Activation
permissions.
5 If the aspenONE service account does not have these permissions, select
Allow for all of the permissions for the aspenONE service account and
click OK to grant these permissions.
Registering Applications for aspenONE

Suite
To use aspenONE Process Explorer or aspenONE PIMS Platinum applications in
aspenONE Suite, these applications must be registered with aspenONE. To
register these applications, the application Administrator uses the aspenONE
Core Registration utility. For details about registering these applications,
see the guide:
• Aspen InfoPlus.21 Product Family Configuration Guide for aspenONE
Process Explorer
• Aspen Petroleum Supply Chain Installation Guide for aspenONE PIMS
Platinum.
After an application is registered, the following happens:
• A user group is created and appears in the Permission tab of the
aspenONE Administration application.
• A job is also created and added to the Scanning Process table in the
Schedule Manager tab of the aspenONE Administration application.
• The applications icon displays in the aspenONE Home workspace.
aspenONE administrators and users who are in the application user group
can view the icon.
Rules for aspenONE Ports and Applications
for Firewall Configurations
Overview
During the aspenONE installation, several rules are set up. The following rules
specify how to configure ports, protocols, and applications.
AspenONEWebsocket
The AspenONEWebsocket rule is an application rule. It specifies that the
following application should have access to any network protocol:
C:\Program Files\AspenTech\aspenONE\aspenWebsocket\AspenONEWebsocket.exe
AspenONESearchSitePort
The AspenONESearchSitePort rule specifies that inbound connections and
traffic be allowed on port 80 using the TCP protocol.
erl
There are two erl rules. Both rules are for the following application:
C:\Program Files\erl5.9.1\bin\erl.exe.
One rule specifically allows UDP connections and traffic, and the other rule
allows TCP connections and traffic.
Erlang
There are three Erlang rules. These rules open ports 5672, 5673, and 55672
for TCP connections and traffic.
Java
There are two Java rules. Both rules are for:
<path>\java.exe.
One rule allows UDP connections and traffic, and the other allows TCP
connections and traffic.
Tomcat7Port
The Tomcat7Port rule specifies that inbound connections be allowed on port
8080 using the TCP protocol.
5 Using the Configuration
Utility
Overview
The aspenONE Configuration Utility provides an aspenONE Administrator with
a way to configure and manage information in the aspenONE environment
using a single application.
For information about configuring and managing other components of the
aspenONE environment, see the aspenONE Admin Help.
An administrator can use the Configuration Utility to configure and manage
the following:
• aspenONE Server — Manages the aspenONE Server Administration
Account used to provide access protection to the aspenONE search
environment.
• User Directory Server — Manages Active Directory account used to
access Domains and LDAP servers.
• User Directory Advanced — Manages advanced communication
protocols for the User Directory configuration.
• Windows Services Settings — Manages automated tasks and services.
• Mail Services — Specify the email server to use for email notifications
when a new model is available.
• Diagnostic Settings — Used to enable logging for specific components.
• Backup or Restore —Lets you specify a location for backing up and
restoring aspenONE information that you would want to restore if a
system failure occurs.
Important: To run the Configuration Utility, the user must be an

Administrator.
5 Using the Configuration Utility 47

The initial window includes a Continue button that opens the aspenONE
Server tab.
The other windows include the following buttons:
Revert Resets the values to the original values and overwrites the
values you entered.
Save Saves the values in the current tab.
Close Closes the Configuration Utility.
Managing aspenONE Servers

The aspenONE Server account protects the aspenONE search engine and the
processing of search content from unauthorized access and provides access
protection for the:
• Apache Tomcat server
• Enterprise Service Bus
• Schedule Manager application
The aspenONE server account is an internal account of the aspenONE server
and is not an Active Directory account.
To manage access to the aspenONE search environment, you must create an
Administration Account that includes a Username and a Password.
To configure the aspenONE Server Account:

1 From the aspenONE server, run the aspenONE Configuration Tool from
Start | All Programs | AspenTech | aspenONE | aspenONE
Configuration Tool
or
C:\Program Files\AspenTech\aspenONE\Utility\aspenONEConfiguration.exe
2 On the main window, select aspenONE Server if not already selected.
3 Enter a Username and Password.
4 Click Save to save your entries and Close to close the window.
Managing the User Directory

Servers and Accounts
The Active Directory account is used to access Domains and LDAP servers. On
the User Directory Server tab, you can manage this account to access the
Active Directory and the LDAP server configuration. The left side of the tab
displays a list of domains that have been configured to access aspenONE. The
tab also includes a Specify Access Account and Specify Server
48 5 Using the Configuration Utility

Information section. If domains were configured, information displays in
these sections for the selected domain.
Information entered on this tab is used to:
• Add domains
• Add and modify Access Accounts
• Add and modify LDAP Servers
• Delete domains.
To configure the User Directory Server:

Start | All Programs | AspenTech | aspenONE | aspenONE Configuration Tool
or
2 On the main window, select User Directory Server.
To… Do the following…

Add a Domain Click the + sign above the domain list box. The required
fields for the new domain appear in red.
To add a new Domain, enter:
• A Username for the new Domain.
• The new Domain Name.
• The LDAP URL and Port number used to access
the LDAP server. These values should identify the
location and port in your company’s environment.
By default this value is 389, and Aspen Tech
recommends accepting the value.
• The LDAP Base. This value should identity the
hierarchical structure of your company.
• A Connect Timeout value in milliseconds. The
default value is 5000. Aspen Tech recommends
not setting the value below 5000.
• A Read Timeout value in milliseconds. The
default value is 5000. Aspen Tech recommends
not setting the value below 5000.
These values determines how long you want the
server to wait to connect to the server and how
long it takes to read information from the server
before a timeout occurs.
Note: These timeout values should only be made

under the supervision of an AspenTech support
engineer.
Delete a Domain Select the Domain in the list box and click the X. The
domain is deleted immediately.

Specify Active Enter a Username and Password, and confirm the
Directory Access password for this account.
Accounts
Specify Server To modify an existing Domain, enter:
Information for the • The Username for the new Domain.
LDAP server • The new Domain.
• The URL and Port number used to access the
LDAP server. The value should identify the location
and port for your company.
• The LDAP Base. This value should identity the
hierarchical structure of your company
• Connect Timeout and Read Timeout. These

values control how long you want the server to wait
for a connection to be made and how long it takes
to read information from the database.
Values are in milliseconds and the default values
are 5000.
Note: These timeout values should only be made

under the supervision of an AspenTech support
engineer.
Managing User Directory

Advanced Settings
User Directory Advanced Settings are used to specify values for
communications protocols used by the Active Directory. These values might
need to be specified for companies that require unique parameters for their
networks. These parameters are related to:
• Groups
• Connections
• Ping Settings
• Cache Settings
To configure Advanced Settings for the User Directory

Server:
or
2 On the main window, select User Directory Advanced.

3 From the Domain list, select the Domain you want to configure.
To specify values for… Do the following…

Group Enter a value for:
• Group Query Retry — Number of times to retry group
permission queries if the bulk fetch fails.
• Group Refresh — Period in minutes to refresh the
group structure cache.
Connection • Enter a value for Batch Size — Batch operation size.
For Active Directory, the default size is 1000.
• Check Enable Connection Refresh to control usage of
the connection refresh capability.
• Enter a value for Connection Refresh — Connection
refresh period.
Ping Settings • Check Enable Ping to control the usage of the LDAP
server ping.
• Enter a value for Ping frequency.— LDAP server ping
period in seconds.
• Enter a value for Ping User — User identification to use
for the LDAP ping.
Cache Settings Check Enable Cache Refresh to control the usage of the
search system cache refresh capability.
Enter a value for:
• Cache Refresh — Search system cache refresh period
in minutes.
• Username —
• Cash Refresh Query Command — Fully qualified
query string to use to perform a query for the user.
Managing Windows Services

aspenONE uses a Windows Services account to run automated tasks and
services. Tasks and services are run under an Active Directory account
maintained by the company’s IT department.
Window Services accounts allow the administrator to specify a domain
account to run the following services:
• Apache Tomcat
• RabbitMQ
• aspenONEAgentService
• sql express
All services must run under the same domain account. If this account
password changes, specify the new password here.
The Windows Service account requires read permission for any local or
network share that aspenONE needs to use and must be an:
• Administrative account for the machine.
• Active Directory account

To configure a Windows Services Account:
Start | All Programs | Program Files | AspenTech | aspenONE | aspenONE
Configuration Tool
or
2 On the main window, select Windows Services.
3 Enter values for Username and Password, and confirm the Password.
Note: This account must be an administrator account for the machine.
Managing Mail Services

The email server is used to send email notifications when a new model is
available for sharing.
To configure a Mail Service:

Start | All Programs | AspenTech | aspenONE | aspenONE
Configuration Tool
or
2 On the main window, select Mail Services.
3 Optionally enter the following:
Server Name Name of the Mail Server.

Server Port Port number for the Mail Server. The default value
for the port is 25. You can change this value.
Managing a Database Server

and Account
aspenONE creates and uses a SQL database to view and manage user
information. The database and tables are created during the aspenONE
installation. After the aspenONE installation completes, use the Configuration
Utility to view and configure database information, and to create an account.
The account can be internal to the SQL server or an Active Directory Domain
account. By default, the database configuration created by aspenONE is
internal to the SQL server. For more information, contact your database
administrator.

To configure a Database Server and Account:
or
2 On the main window, select Windows Services.
3 Enter values for Username and Password, and confirm the Password.
Note: This account must be an administrator account for the machine.
Diagnostics
aspenONE provides a number of logs that an administrator can use to
troubleshoot issues. When working with technical support, an administrator
can enable specific logs to view when trying to resolve issues.
Use the Diagnostic tab to select the logs you want to generate and specify the
location where you want to save the logs. When working with someone from
technical support, you can generate all or selected logs to help resolve issues.
The format for the logs can be different, and you should view the logs with
the appropriate viewer for each log.
On this tab you can also create and initialize a new aspenONE database if one
does not already exists on the SQL Express 2012 server
To use Diagnostics to view and generate logs:

Start | All Programs | AspenTech | aspenONE | aspenONE Configuration
Tool
or
2 On the main window, select Diagnostics.
3 Select the logs you want to generate, specify the Log Files Location, and
click Save. The logs are dynamically generated and saved to the location
you specified.
Note: Aspen Tech recommends that you use the same location to save all
the log files.

To create a new database:
Create Database is used when an existing administrators credentials are no
longer available.
or
3 Click Create New Database. A window opens and prompts you for the
Username and Password for the new database instance.
4 Click Create to create the database. The window closes and returns you
to the Diagnostics tab.
To initialize an existing database:

Initialize Database is used to reset an existing database.
or
3 Click Create New Database. A window opens and prompts you for the
Username and Password for the new database instance.
4 Click Create to create the database. The window closes and returns you
to the Diagnostics tab.
Backup or Restore
The Backup or Restore feature lets you specify a location for backing up and
restoring aspenONE information that you would want to restore if a system
failure occurs or when you want to restore information to a clean computer.
The information backed up can include the following:
• All user accounts.
• Workspace items for all users.
• System configuration information.
• User Role information.
• Simulation Adapter configuration
• Integrating apps configuration
• The Search Index: all files ingested by the Search engine
Note: The backup might include additional information.

To backup or restore to/from an aspenONE server:
or
2 Click Continue.
3 On the Backup Or Restore tab, do the following:

Specify the backup Specify the directory where you want to
directory backup files to or from where you want
to restore files.
Use Browse to select a folder or create a
new folder.
Backup Click to back up the files in the specified directory.
Restore Click to restore files from the specified directory.

6 Using aspenONE
To login to aspenONE:
Type the URL for the aspenONE home page in the browser’s URL field.
This takes the form
http://<aspenONE Server Name>
for example,
http://MyaspenONEServer. Depending on the browser settings, you may be
prompted for domain account credentials or automatically logged in.
The user can create a bookmark for this site for quick access.
6 Using aspenONE 57
58 6 Using aspenONE
7 Maintaining aspenONE
This chapter describes administrative Tasks to optimize the performance of

aspenONE. The following topics are covered:
• Removing Specific Types of Items from the System
• Changing the Idle Session Timeout
Adding and Removing Adapters

from aspenONE Simulation
Services for Aspen Plus and
HYSYS
You can control the number of Aspen Plus and HYSYS adapters that the
aspenONE Simulation Service uses. The AgentConfiguration.xml file
includes three variables that control the number of adapters available in the
aspenONE Simulation Service:
• ResourcePoints – the total number of adapters to run .
• Start – number of simulation instances (adapters) of an adapter type
(HYSYS or Aspen Plus) available.
To add adapters:
1 Edit the file: C:\Program
Files\AspenTech\aspenONE\SystemAgent\AgentConfiguration.xm
l.
2 Change the value in the resourceCost tag to be the total number of
adapters to run.
3 Change the value of the Start tag for each simulator to the number of
adapters available.
4 Open the Services administrative tool for Windows and restart the
AspenTechSystemAgentService.
Note: Restarting the service does not stop any running adapters.
To remove adapters:
1 Open the Services administrative tool for Windows and stop the
AspenTechSystemAgentService
7 Maintaining aspenONE 59
2 Edit the SystemAgent\AgentConfiguration.xml file located in
C:\Program Files\AspenTech\aspenONE\.
3 Change the value in the resourceCost tag to the total number of
adapters to run.
4 Restart the machine.
Changing Idle Session Timeout

When a user logs into aspenONE using a web browser, an aspenONE license is
checked out. From within aspenONE, users can activate services including
Aspen Plus or Aspen HYSYS simulations and plant data services. These
services check out the corresponding tokens while the service is running.
When a user closes the browser, the aspenONE session and any active
services are stopped and all tokens are returned.
If a user leaves the browser open and does not interact with the application,
the session is automatically logged off after an idle session timeout period.
This default timeout is 30 minutes and can be configured by the
administrator.
To change the idle session timeout period:

1 Open the Services administrative tool for windows and stop the
aspenONEAgentService.
2 Stop aspenONEWebsocket.exe*32 process from Task Manager
3 Using Notepad, edit the aspenONEWebSocket.exe.config file on the
server in folder: C:\Program
Files\AspenTech\aspenONE\aspenWebsocket
4 Look for the <add key="Timeout" value="30"/> element and change
the value to the desired number of minutes. To disable the timeout value,
change the value to 0, or delete the element.
5 Save the file and restart the aspenONEAgentService.
60 7 Maintaining aspenONE
8 Administration App
An administrator can use the Admin App to view, monitor, and manage the
aspenONE environment. Using the Admin App, an administrator can view
and manage:
• Permissions — Add and remove users or groups to and from specific
roles to control access to aspenONE and integrated applications
• System Monitor — Monitor and manage System Resources and
Simulation services for multiple servers in the enterprise environment that
are connected to aspenONE.
• User Administration — Manage active user sessions and reset profiles.
• Configuration Manager — View information about integrated
applications.
• Scheduled Manager — Manage the processes for scanning content.
For more information about using the Admin App, click the Help (Life
Saver) on the uBar.
8 Administration App 61
62 8 Administration App
9 Uninstalling aspenONE
Uninstall aspenONE by clicking Start | All Programs | AspenTech | Uninstall

AspenTech Software.
9 Uninstalling aspenONE 63
64 9 Uninstalling aspenONE
10 Troubleshooting
Problems and potential

solutions
Problem Description
When user clicks download on a Check that the user has read access to the
file, nothing happens. They do not folder and file on the file share that he or she
see a dialog for downloading or is trying to download.
opening the file.
Timing issues between the LDAP To correct this issue, use the configuration
server and the search server tool to adjust the settings.
prevent the system from running
properly.
These issues are related to connect
and read timeouts. You should only
adjust these values when exception
errors appear in the log files.
RabbitMQ stops handling data due The RabbitMQ ESB used by aspenONE requires
to insufficient disk space. a certain amount of free disk space to run. If
Symptoms include: free disk space drops below this threshold,
• Upon startup, no adapters are RabbitMQ stops handling data until it has
available. enough space to continue running.
• If a running system drops below This threshold is equal to the amount of RAM
the threshold, the adapters stop in the system.
receiving requests and appear to Clean up any temp files or logs on the server
be unresponsive. to free up enough disk space for the system to
• You receive an error, “The run.
aspenONE server is not
If there is sufficient space on the server,
available, please contact your
restart the AspenTechResourceManager
administrator.”
service.
Aspen Plus simulations fail with the Reduce the number of adapters running on
following error: Error opening the system or install additional adapters on
simulation case: Failed to another system.
create COM object
Apwn.Document.27.0
Resources are not available for See the “Administration App chapter and
users. the Administration application online Help.
aspenONE server does not Restart the aspenONE server. It should
recognize license server change. recognize the license server change.
10 Troubleshooting 65
Problem Description
When a license server has not been Configure the license server.
configured, the denial page
displays the incorrect message
"You are not currently a registered
member of this aspenONE
server...."
66 10 Troubleshooting
Index
A
Adapters M
AgentConfiguration.xml 59 Microsoft SQL server
aspenONE Simulation Services SQLEXPR_x64_ENU.exe 28
59
controlling number of 59
W
variables for controlling number
of 59 Web browser
AspenTech support idle session timeout 60
help desk 7
C
Customer support 7
D
Documentation
related 6
E
e-bulletins 7
H
Help desk 7
I
Idle session timeout
Timeout value 60
Installation
License file 34
licensing and security 34
One-Click install 22
Standard install 28
Installing aspenONE Enterprise
Server
Tomcat Port Number 42
Username and password 42
Index 67

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aspenONE V8.

Installation, Configuration, and Implementation

Aspen Technology, Inc.

2 Installation Requirements ...................................................................................9

3 Planning Your Deployment ................................................................................13

5 Using the Configuration Utility ...........................................................................47

6 Using aspenONE ................................................................................................57

7 Maintaining aspenONE ......................................................................................59

8 Administration App ...........................................................................................61

9 Uninstalling aspenONE ......................................................................................63

About this Document

Note: The aspenONE Documentation DVD is no longer included in the DVD

This chapter describes the hardware and software requirements for

V8.8 Minimum Requirements

Free Hard Disk Space: 80 GB 1

Display: Graphics card / monitor supports 1280 x 1024 or higher resolution

Free Hard Disk Space: 300 GB 2/3

Display: Graphics card / monitor supports 1280 x 800 or higher resolution

V8.8 aspenONE Web Server Supported

Supported Operating Systems

Supported Web Browsers

Supported Web Servers

Supported Java App Servers

The installation and configuration of the aspenONE system is best suited to

3 Planning Your Deployment 13

aspenONE Enterprise Server

14 3 Planning Your Deployment

aspenONE Plant Data Service

3 Planning Your Deployment 15

Migrating Data from aspenONE

Note: To run aspenONEMigration.exe to backup aspenONE data, you must

To restore data to an aspenONE V8.8 machine

Upgrading from aspenONE V8.7

Installing Using One-Click

Before You Begin

Windows Service account requirements

To install aspenONE using the One-Click install

Note: The installation requires 11.2 GB plus the equivalent amount of

For… Do the following…

7 On this window, you can click:

Installing aspenONE Using the

Installing Pre-requisites for an aspenONE

Installing Microsoft Server Software Pre-

Installing Microsoft SQL Server 2012 Express

License terms Accept the license agreement

Installing Microsoft .NET Framework 4.5.1

To install .NET 4.5.1:

Before You Begin

Windows Service account requirements

Note: Process Modeling (Aspen Plus) and Process Modeling (Aspen

For… Do the following…

License server Add or Remove the servers for your installation.

Adding Features and Roles for Internet Information

To install Simulation Services separately:

3 On the Choose the aspenONE products you want to install window,

License server Add or Remove the servers for your installation.

Note: This screen might be slightly different depending on which products

Note: The Scanning folder is not deleted when aspenONE is uninstalled.

Post Installation Tasks

Adding Launch and Activation Permissions

Registering Applications for aspenONE

Important: To run the Configuration Utility, the user must be an

5 Using the Configuration Utility 47