Академический Документы
Профессиональный Документы
Культура Документы
MINAKSHI KAURA
Objective:
Aspirant enough to take over any challenge and determined to exceed the expectations of the Employer by
Continuous improvement, learning and handwork.
Career Summary
Result proven management professional with computer proficient total having 12 years Experience and with
Banking and Finance industry 08 year 09 month. Experience
Professional Experience
Working as a Customer Service Manager in (Capri Global Housing Finance limited) from July 2018 to till
date
Job & Responsibility
Handling customer service standard with strong problem solving ability within TAT
Collection and set up repayment /part payment of loan
Customer retention with best solution like Product, ROI, loan Tenure, Charges etc.
Issuance of LOD, FCL, interest certificate,
Handling walking customer day to day for their loans and interest part
Coordinate with sales and collection team for proper MIS.
Professional Experience
Worked as a Branch Manager in (MUTHOOT FINCORP LTD.) from June 2012 to july 2018
Job &Responsibility
Calling on the date base of allocated branches
Handling the cross sell of call-center
Prepare daily MIS
Coordinated with B.D.E. for the log-in and disbursal of loan file
Interacting with client on daily bases for the log-in and the closer of the day
Worked as a Sr. Customer service Associate (Team Leader) in Intelenet Global Service Pvt. Ltd. from July
2007 to October 2010.
ACADEMIC QUALIFICATION
Professional Qualification
Personal Detail:
DOB : 12thOctober 1981
Sex : Female
Husband Name : Mr Ajay Kaura
Language Known : English, Hindi
Marital Status : Married
( MinakshiKaura )