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To say that products are differentiated is to say that the products may be
(more or less) good substitutes, but they are not perfect substitutes. For an
example of a monopolistically competitive "industry" we may think of the
hairdressing industry. There are many hairdressers in the country, and most
hairdressing firms are quite small. There is free entry and it is at least
possible that people know enough about their hairdressing options so that
the "sufficient knowledge" condition is fulfilled. But the products of
different hairdressers are not perfect substitutes. At the very least, their
services are differentiated by location. A hairdresser in Center City
Philadelphia is not a perfect substitute for a hairdresser in the suburbs --
although they may be good substitutes from the point of view of a customer
who lives in the suburbs but works in Center City. Hairdressers' services
may be differentiated in other ways as well. Their styles may be different;
the decor of the salon may be different, and that may make a difference for
some customers; and even the quality of the conversation may make a
difference.
What we are pretty sure of is that product variety is important. But we have a lot to learn
about how the market system creates product variety, and whether it creates too much,
too little, or just about enough. Perhaps one of the readers of this book will discover the
answer to that question.
Product Differentiation
the word "industry" was put in quotes, when it referred to a group of firms
with product differentiation. That's because the boundaries of the industry
become much more vague when we talk about product differentiation. A
hairdresser in Center City Philadelphia and another in a Philadelphia suburb
may be pretty close substitutes -- but the Philadelphia hairdresser's service
will be a very poor substitute for the services of a hairdresser in Seattle! Are
they in the same industry? Or should we think of hairdressing industries as
localized, so that Philadelphia hairdressing is a different industry than
Seattle hairdressing? And, too: barbers may cut women's hair, and
hairdressers may cut men's hair. Are hairdressers and barbers part of the
same industry, or different industries? There really is no final answer to this
question, and some economists have avoided any reference to industries in
dealing with monopolistic competition. Instead they talk about "product
groups." A product group is a group of firms selling products that are
"good," but not necessarily "perfect" substitutes. And, of course, a product
group is not unique, since it depends on how "good" we require the
substitutes to be, so there will be broader and narrower product groups. Coke
and Pepsi are both members of the product group "cola drinks," while Coke,
Dr. Pepper, Sprite and Squirt are members of the broader product group
"carbonated soft drinks."
And what about "free entry?" For monopolistic competition, that means free
entry into the "product group." Again, let's think of hairdressers as the
example. If a hairdresser is especially successful with a Seattle-punk style at
a certain location in Center City Philadelphia, there is nothing to prevent
other hairdressers from setting up at a nearby location, and cutting in a
similar style. In that sense, there is "free entry" into the product group. In
general, when one monopolistically competitive firm is quite profitable, we
may expect that other firms will set up in business producing similar
products, and established firms may change the characteristics of the
products they produce, to make those products more similar to the successful
one. In that sense, there is free entry into the monopolistically competitive
product group.
We see that, as usual in monopoly analysis, the marginal revenue is less than
the price. The firm will set its output so as to make marginal cost equal to
marginal revenue, and charge the corresponding price on the demand curve,
so that in this example, the monopoly sells 1000 units of output (per week,
perhaps) for a price of $85 per unit.
But this is just a short run situation. We see that the price is greater than the
average cost (which is $74 per unit, in this case) giving a profit of $11,000
per week. We remember too that this is economic profit -- net of all implicit
as well as explicit costs -- so this profitable performance will attract new
competition in the long run. What that means is that new firms will set up,
and existing firms will change their products, so that there will be more, and
closer, substitutes in the long run. That will shift the demand for this firm's
profits downward, and perhaps cause the cost curves to shift upward as well,
squeezing the profit margins.
In this example, the firm can break even by selling 935 units of output at a
price of $76 per unit. The profit -- zero -- is the greatest profit the firm can
make, so profit is being maximized (as usual) with the output that makes
MC=MR.
Zero (economic) profit is also the condition for long run equilibrium in a p-
competitive industry. But this equilibrium is not the ideal that the long run
equilibrium in a p-competitive industry is. Many economists feel that the
long run equilibrium in a monopolistic industry has some problems:
Inefficiency
Notice that, either in the long run or in the short, the price is greater
than marginal cost. But the condition for efficient production is that
price is equal to marginal cost. Thus, an individual firm's output is
less that would be efficient, according to the traditional standard.
Excess capacity
We see that, in the long run, the firm is not producing at the bottom of
its long run average cost curve. Instead, it is operating on a scale that
is smaller and less efficient -- the firm has a capacity to produce more
at a lower average cost. To put it a little differently, each firm is
serving a market that is too small, and there are too many firms, so
that the product group as a whole has the capacity to serve more
customers than there are -- excess capacity.
Advertising and nonprice competition
A firm in a p-competitive industry will not advertise at all. Why
should they? The p-competitive firm can sell all it wants to sell,
without cutting its price, so why spend money to get more customers?
But the monopolistically competitive firm cannot sell all it wants
without cutting its price, and advertising to get more customers may
be more profitable than cutting price. Thus, economists expect to see
monopolistic competition associated with advertising. Moreover,
advertising seems to go along with differentiated products, and as a
profitable firm attracts more competition, with more substitutes and
closer substitutes for their product, the firm may feel that it needs to
spend more on advertising. (That's why the cost curve could be higher
in a long run equilibrium). In this context, advertising is seen as
wasteful.
Inefficiency
Excess capacity
How does "increasing the differentiation of the product" work in the model
of monopolistic competition? Thinking back to the section on elasticity, we
recall
• The more and the closer substitutes there are for a product, the more
elastic the demand for that product is.
Figure 3
In the figure, the firm has succeeded in further differentiating its product,
(starting from the long-run equilibrium we saw before) without losing any of
their customers. This substitutes the lighter green New Demand curve for the
old demand curve D. As a result, referring to the new marginal revenue
curve (which is not shown, to keep this complicated diagram from being any
more complicated) the firm will maximize profits by selling 642.5 units at
$110 each for profits somewhat over $70,000 at an average cost of $90 per
unit. That compares with zero profits in the long run equilibrium on demand
curve D
But, of course, it is still a short run gain. In the long run, the new product
type will attract new competition, and profits will again be eroded. That's
life in a competitive business. Profits in the short run beats no profits at all.
Figure 4
Now we see zero profits on the new demand curve, with sales of 610 units at
a price of $99 per unit. Comparing the two long run equilibria, we see that in
this case, nonprice competition has increased the price and cost from $76 per
unit to $99 per unit, while production has been cut back from 935 units to
610 units. This doesn't look very good for monopolistic competition.