Академический Документы
Профессиональный Документы
Культура Документы
Jan 85%
Feb 85%
Mar 85%
Apr 85%
May 85%
Jun 85%
Jul 85%
Aug 85%
Sep 85%
Oct 85%
Nov 85%
Dec 85%
YTD
Average #DIV/0!
Performance
KPI Analysis
Customer Satisfaction Index CSI 20
2012/2013 Vs 2013/2014 90%
90% 80%
85% 85%
80%
70%
70%
60%
60%
50%
50%
40%
40%
30%
30%
20% 20%
10% 10%
0% 0%
2012/2013 2013/2014 Jan Feb Mar Apr May Jun
KPI Definition
Customer Satisfaction
Customer TBD Monthly Reflects how customers are satisfied regarding our sales
Index
KPI Profile
Direction Unit
Maximize Percentage
Legend Recommendations
Calculated KPI Data
2013/2014
(Do not change)
85% Trend
85%
85% 2013/2014
85%
85%
85% Action Plan
85% 1-……………………………………………………….…………………………
85% 2-……………………………………………………….…………………………
85% 3-………………………………………………………………………………….
85% 4-………………………………………………………………………………………
5-……………………………………………………………………………………
#DIV/0! 6-……………………………………………………………………………………
1000%
800%
600%
400%
200%
0%
Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
ALUE!
/2014 (%)