Amarjeet Singh

: getamar@yahoo.com : 099209 85402

Executive Summary
 A visionary executive having 23 + years of experience in IT industry.
 Program Management for Cloud transition and service setup to support managed
services operations from offshore countries.
 Partner /vendor relationship management, Contract negotiations.
 Project Management: Handling various transition projects for managed service
customers.
 Formed a project management office for customer offshoring contract which included
complete service setup.
 Infrastructure Management - Lead - Strategic planning, design, implementation and
operations of Enterprise IT infrastructure, office infrastructure, Datacenters etc.
 Service delivery /account management- End to End orchestration of service,
Accountable for P&L of contracts, Meeting BSC Targets for People, Innovation,
Customer and Finance.
 Processes and Standards: Certified ITIL V3 Expert level, developed internal
processes for ISO 20K, part of ISO 27k team.
 Strong understanding of business technology with a P&L mindset proven to drag
benefits for organization.
 Developing IT strategy from concept to pragmatic stage aligned to business goals.

Education
 Diploma in computer engineering from Maharashtra Board of Technical examination. 1993
 Bachelor of science in information technology from Sikkim Manipal University – Yr 2005
 MBA in marketing & systems from Sikkim Manipal University – Yr 2007

Rewards & Recognition:

 Reward for Best service delivery manager for customer accounts.

 Reward for managing programs related to transition of cloud to India.
 Recognition for extensive cost saving to the organization with redefined network
topology.
 Reward for excellence in pune common wealth youth games for managing the IT
infrastructure.
 Award for the Best change Agent across support groups for implementing
individual identity based login at Reliance
 Reward for being a core team member for ISO 27K certification achievement for
the organization.

Professional certifications
 Certified - ITSM V3 Expert Level;
o Modules – service operations, continual service improvement, release
control and validation, service offering and agreement, planning protection
and optimization & managing across life cycle.

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 Lead Auditor for ISO 27K. (Expired)

 Successfully completed training for PMP course. (Expired)
 Certified CCNA,MCSE,CNE and ASE (Expired)
 Lean champion

Career Journey:
a) Name of the Company: Atos Global Services. (Aug 2007 till Date)

Designation – General Manager, Role: Program Manager.

Brief Company Profile – Atos is a European organization and a global player in s/w dev., App.
maintenance & managed services. It has presence in 40 countries with an employee base of
90K + .

Key Deliveries at Atos India:

 Program Manager for Atos Cloud Infrastructure.: Deployment of cloud

infrastructure, Hardware Refresh, Life cycle management planning and execution,
accepting cloud products from engineering for operational readiness. Reporting line
of 6 deployment / project managers and various architects.
o Transition projects for offshoring support for Cloud infrastructure services
from Lead country to offshore country.
 Complete Service setup for cloud offshoring and operational readiness.
o Program management for complete IT services offshoring of a semiconductor
giant.
 8 support countries, 11 Factories, 250+ staff across globe.
 Complete planning of service setup of Service Desk, DB , Server,
Network Management to various offshore countries
 Complete Service setup to operate the services from offshore countries

 Sr. Service delivery Manager:

o Responsible for BSC – 4 quadrants customer, finance, people and innovation.
o Define and lead change / incident and problem management processes to drive
operations.
o Define governance model for meetings at all level - operational/ tactical and
strategical
o Match expectation of customer contract / business needs and technical teams.
o Review, Monitor, Track and take corrective and preventive actions
o Define / Design KPIs for performance measurement
o Accountable to customer relationship management.
o Setting up standards and process maturity for transition teams to bring more
offshore from countries.
o Responsible for customer satisfaction score and conducting surveys.
o Accountable for all service escalations and ensuring improvement plans to fix
issues.

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o Defining and designing continuous service improvements.
o Plan and define production management activities.
o Helped delivery units in setting up processes and procedures to deal with
complex situations. Own large changes which involve movement of
datacenter or large migration

 IT infra – Network and Security head:

o To implement industry standard best practices / processes to manage IT
infrastructure. MIS for infrastructure and drive improvement projects.
o Documented SOP’s, IT contingency plans, policies, processes for IT
infrastructure has helped achieve customer satisfaction & optimize change
management procedures.
o Have undertaken several improvement projects to improve on service levels of
IT infrastructure.
o Radical transformation of Atos IT infrastructure to cater to growth and
provide mobility to operations.
o Complete Ownership of transition and merger of technology infrastructure of
an AO acquired organization in Bangalore
o Design, build & implemented offshore delivery centers in Vikhroli as well as
Pune.
o Robust, scalable and redundant infrastructure with integrated security
approach
o Design and build of virtualization platform for server consolidation
o Architect the solution for bandwidth management and shaping
o Architect the security layer – from Perimeter to end points.
o Design & deployed the WAN network for all facilities of Atos on MPLS
platform with service provider
o Achieved redundancy using internet gateways for continuous service delivery.
o Deployed VoIP services across organization to cut cost & enhance
productivity
o Deployed wireless LAN infrastructure with Cisco ACS

b) Name of the company - Reliance Infostreams Pvt Ltd (Oct 2002 to July 2007)

Designation – Manager Technology – (Cadre - L2, Senior Level)

Brief Company Profile – BPO arm of Reliance communication, serves all Reliance
ADAG group of companies. Erst while Reliance Infocomm.

Key Deliveries at Reliance:

 Design & sized the complete IT infrastructure requirements for organization
 Deployed the information security boxes which include strategic implementation of
NIDS, HIDS, Cisco PIX & Vulnerability scanners.
 Design & deployed data network of multi-location centers of approx 6000 seats facility.
More than 180 L2 & 6 L3 switches

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 Project head for design of Microsoft ADS infrastructure for Contact Center with approx
6000 seats.
 Project head for International business process outsourcing IT infrastructure deployment.
Concept to Bill of material to final implementation and Handover.
 Process In charge for IT operations and service desk function.
 Responsible for service delivery to internal organization .

c) Name of the company – Supreme Tele-communication systems (Nov -2001 to Sept 2002)

Designation – Manager New Technology (Enterprise Networking Division)

Brief Company Profile – Global Player in Telecom & Datacom for network solutions.
Founder of a new division called New Technologies along with other colleagues to build
solutions and bring it to market.

Key Deliveries at Supreme.

 Designed new solution on GPRS platform for online lottery terminals.
 Build Proof of concepts to build solutions for banks on Mobile ATM’s.

d) Name of the company - Global Tele-Systems Ltd. (Apr-99 to Nov 2001)

Designation – Sr. Manager Technology (Enterprise Networking Division)

Brief Company Profile – GTL was in to the business of Enterprise network solutions , Internet
data Centers, ISP , Software delivery center.

Key Deliveries at GTL limited.

 Responsible for Network Design & Implementation for Clients.
 Managing a team of Eng. to implement solution for internal as well as external
customer
 Interacting with Principles & vendors for different technologies.
 Building solution for Campus Wide Network.

e) Name of the company - Unicorp Overseas Ltd. (Jan 1998 to April 1999)

Designation – Senior Customer support Engineer

Brief Company Profile – Compaq distributor & Network solution Provider

Key Deliveries at Unicorp Overseas.

 Setting up servers for government organizations & banks like: - State Bank of
India, Bank of India, Reserve bank of India. Building Novell Netware etc..

Before this - Savex computers Ltd, (Sept. 1995 to Jan. 1998) and Span computers Ltd. (Oct.
1993 to Sept 1995.) as Customer Support Engineer.

Personal Details:
 Date of Birth : 13th April 1974

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