Service Information 3-1, Shinchi, Fuchu-cho, Aki-gun

Hiroshima 730-8670, Japan

TEL : 81(82)287-5323
FAX : 81(82)287-5220

Category Ref. No. Page

T Repair Guidance R044/15L 1 of 6
Coverage Date Issued
Distributor only Please inform your dealers June 3, 2015
Please convey this information to your Director General Manager Date Revised
Warranty Dept. Parts Dept. Training Dept. Field Rep. November 8, 2018
Applicable Model Applicable Countries or Specifications
Mazda2 (DJ), Mazda3 (BM/BN), Mazda6 (GJ/GL),
CX-3 (DK), CX-5 (KE/KF), CX-9 (TC) and MX-5 North America
(ND) with Mazda Connect Infotainment System
[REVISED]
Revision Note:
• All sections have been updated for Ver. 70.00.100A.

Subject: Updated Software release for MAZDA CONNECT

DESCRIPTION
New software update Ver. 70.00.100A has been released.
NOTE:
For CX-9 with version older than 59.00.441, before proceed to the repair please explain to the
customer that the tachometer function on the active driving display is to be removed by this
update.
NOTE: 70.00.100A IS A MANDATORY UPDATE FOR ALL MODELS BELOW 59.XX.XXXX.
IT MUST BE INSTALLED and RUN FIRST BEFORE UPDATING to 70.00.352B or NEWER.
SYMPTOMS
The following changes have been made or the symptoms can be solved by the latest software
(Ver. 70.00.100A).

• When playing certain BT audio device, “Unknown” is displayed for track, artist and album
names.

• When in a call, an interrupting call came within 30 seconds will not be displayed on the
screen.
• On certain vehicles equipped with Multi Information Display in the speedometer, inactive
customization item ”Sync Average and Trip A” is not grayed out and looks active.
• When using certain mobile device, sender name for a SMS message appears differently
from the contact list (phonebook). (First and last names appear in reverse order.)
• When playing music with a play list in a USB memory device, the play list does not
appear if the play list consists of more than 50 tracks and includes a title longer than 128
characters.
• When pressing the volume knob to mute, any audio source will not pause. (With the
improved software, CD, USB memory device or BT audio will pause.)
• When returning to the Fuel Economy Monitor, it does not remember the previously
displayed page, Control Status or Fuel Consumption.
• When playing audio using an Android device via USB connection, it suddenly skips to
other track.
• When playing audio files in a USB memory device, it stops playing and will not go to next
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track.
• When playing mp4 audio files in an Android device via USB connection, they are not
displayed nor played. (With the improved software, mp4 audio files can be displayed and
played. Mp4 video files are still not applicable.)
• When playing a play list for mp4 audio files in a USB memory device, they are not
displayed nor played.
• [V59.00.502 and later] Shuffle play for a USB memory device will not play all tracks.
• Play list shuffle play for a USB memory device will not resume correctly and repeat
playing the first track several times.
• [V59.00.502 and later] Album art may not appear correctly.
• [V59.00.502 and later] Play list in a USB memory device will not show all tracks if the
data with invalid file path in it exceeds 100 tracks.
• [V59.00.502 and later] When playing audio files in a USB memory device, it plays the
same track twice with a slight delay in between.
• In the Fuel Economy Monitor, Average Fuel Economy History shows data in wrong order.
• [V59.00.502 and later] It shows the home screen and will not move to other screen.
• When receiving an interrupting call while in a call via BT hands-free, selecting “Hold +
Answer” results in the black screen. The call is still active but the screen will not recover
until turning ignition switch to off.
• After using voice recognition on an iPhone via BT connection, the center display
continues showing own phone number and will not return to the previous screen.
• [V59.00.502 and later] After updating CMU, the contact list (phonebook) and the call
history for an iPhone will not appear.
• While driving, it freezes, reboots or continues rebooting.
• [V59.00.502 and later] BT connected iPhone shows the pop up screen prompting to
download the “Navibridge” application.
• [Canada] If failed to reset using the trip meter switch after the oil maintenance monitor
reset operation on the center display, it leads to these concerns.
- The wrench mark (Oil Change Due message) will not be cleared by the reset menu.
- The wrench mark (Oil Change Due message) will be displayed even if it is before the
oil change due.

(From previous)
• When playing a BT audio device, album art is now available when it is found in
Gracenote® database in CMU.
• Speed limit shows up on the navigation screen even on some narrower roads.
• An Android 8.0 device is not recognized via USB connection.
• [Only vehicles without Active Driving Display] Traffic Sign Recognition System (TSR)
does not keep the alert threshold setting value when performing Factory Reset.
• Wrong caller name is displayed for incoming calls.
• Fuel Economy Monitor may display wrong unit and/or draw bars multiple times instead of
once a minute.
• Cell phone screen may flickers when connected via USB.
• Traffic Sign Recognition System (TSR) alerts wrongly for speed limit alert like at +6 mile
for +10 mile setting.
• [V59.00.544 only, except 2017-2018 Mazda3 (Mexico built)] When using Driving Position
Memory, a beep sound may not be heard when the driving position adjustment is
completed. Display settings for navigation guidance on Active Driving Display may not be
kept for the seat position memory.
• Brightness settings for the rear view monitor have been changed.
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• When Pandora® is connecting to the vehicle, the screen color and the logo have been
changed.

• Warning Guidance “i-ELOOP Charging” in the center display has been removed.
• i-Pod nano 5th gen will not play.
• [Only vehicles equipped with the Forward Sensing Camera] Warning Guidance message
to clear foggy windshiled is shown even if it is not foggy. (The message has been
changed.)
• Fuel Economy Monitor may draw bars twice a minute instead of once a minute.
• [Canada and Mexico] Some vehicles in Fixed engine oil maintenance mode may
experience that the remaining mileage may not decrease.
• [USA] Some vehicles in Flexible engine oil maintenance mode may experience that the
remaining mileage may return to 1000 km from less than 1000 km.
• [CX-9] Speed limit display in the center display has been disabled if the active driving
display is equipped.
• The customize function is limited even if the engine is running.The setting tab works as if
the vehicle is in ACC mode.
• System stability and response of CMU has been improved
- Reduced unexpected reboot, blank screen or freeze
- Faster start up
- Faster operational response
• Connectivity and stability for BT device has been improved
- Improved stability of connection
- Reduced connection error with internet radio applications
• Stability for USB audio device has been improved
- Faster response when many tunes are being read out of USB audio devices
• Connection stability and functionality with iPhone has been improved
- Device name can be displayed not only via BT connection but also via USB connection
- improved stablity when iPhone is connected via both BT and USB
• [Only 2014-2015 Mazda3 equipped with SCBS, LDWS and CMU ver.
59.00.441/443/445]
During IG is on, in Warning Guidance screen “SCBS Unavailable” (see sample below) or
“LDWS Unavailable” message may be found due to false error detection by CMU. Actually
SCBS and LDWS work fine, no DTC is stored in memory and no message appears in
Multi-information display in instrument cluster.
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• On Mazda2, SCBS turns off when IG is turned on.

• DTC U0100:00 [CONNECTIVITY MASTER UNIT] (communication error with PCM) is
stored in memory.
• On CX-3 with LDWS (w/o HBC), warning guidances are displayed both for LDWS and
HBC.
• On CX-9, improper OFF selection in the Setting Interval menu under Oil Change.
• On CX-9, resetting with “Fixed” data will not reset “Flexible” data.
• On Canadian spec units, Oil change notice turns off after sleep.
• Navigation or other screen freezes or is rebooted.
• Failure with an USB device such as when starting playing, resuming and displaying
music info.
• Failure with a BT audio device such as when starting playing, resuming and connecting.
• Resistered BT device will not connect. Removing operation of the resitered BT device
results in endless “Deleting” message.
• Some street names in Canada are not displayed.
• Navigation does not allow to set certain cities as destination.
• Navigation does not announce voice guidance for street names.
• Navigation turns to a black screen remaining the task bar.
• Turn-by-Turn navigation guidance on the active driving display (ADD) is not operative.
(For vehicles with ADD and the CMU with Ver. 55.00.750)
• Every time Navigation is turned on, the vehicle position starts from the location (Dealer)
where the CMU was updated from Ver. 55.00.650 to 55.00.750.
(For vehicles that the CMU has been updated from Ver55.00.650 to 55.00.750.)
• Cannot play a data file with the extention .wma (WMA Lossless).
• Does not recognize USB/SD card.
• Rear view monitor does not show up on screen.
• Some menu of music source selection is grayed out.
• Text information of HD radio is not displayed when switching music source.
• When asking for current location through voice recognition saying “Where am I?”, the
system does not response correctly saying “Your location is comma.”
• When making a call by operating call button of Cellar, the call sound is short.
• Navigation turns to a black screen remaining the task bar.
• Favorites disappear.
• Vehicle current position is not accurate enough.
• Contact information cannot be loaded correctly from phones other than iPhone.

NOTE: Mazda is working to make further improvements to the Mazda Connect Infotainment　
System software, and may issue future software updates to improve system operation and
performance. Software version updates can be found on MS3 under IDS/Infotainment.
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SUBJECT VIN & PRODUCTION DATE RANGE

Mazda3
MY VIN Range Production Date Range
2014-2016
JM1 BM**** ** 100047 - 355940 Jun. 11, 2013 - Jun. 23, 2016
(Japan Build)
2014-2016
3MZ BM**** ** 100134 - 330142 Dec. 4, 2013 - Sep. 3, 2016
(Mexico Build)
2017-2018
JM1 BN**** ** 100017 - 999999 Jun 27, 2016 - TBD
(Japan Build)
2017-2018
3MZ BN**** ** 100013 - 999999 Sep. 1, 2016 - TBD
(Mexico Build)
Mazda2
MY VIN Range Production Date Range
2016-2019 3MD DJ**** ** 100050 - 999999 Dec. 19, 2014 - TBD
CX-5
MY VIN Range Production Date Range
2013-2016
JM3 KE**** ** 100063 - 921726 Dec. 15, 2011 - Dec. 21, 2016
2017 (Mexico)
2017 (US)
JM3 KF**** ** 100044 - 999999 Dec. 27, 2016 - TBD
2018-2019
Mazda6
MY VIN Range Production Date Range
2014-2016 JM1 GJ **** ** 100027 - 488592 Oct. 25, 2012 - Jun. 30, 2016
2017-2018
JM1 GL **** ** 100017 - 999999 Jun. 13, 2016 - TBD
2019 (Mexico)
CX-3
MY VIN Range Production Date Range
2016-2019 JM1 DK **** ** 100037 - 999999 Mar. 9, 2015 - TBD
MX-5
MY VIN Range Production Date Range
2016-2019 JM1 ND**** ** 100033 - 999999 Apr. 20, 2015 - TBD
CX-9
MY VIN Range Production Date Range
2016-2019 JM3 TC **** ** 100053 - 999999 Feb. 11, 2016 - TBD

REPAIR PROCEDURE
When you encounter a customer complaint on this concern, update the software version of the
CMU to Ver. 70.00.100A or later using the MAZDA CONNECT Update Instructions on MGSS.
NOTE:
For Mazda3 and Mazda2, first check for SSP98 status.
• If SSP98 is OPEN, perform it and submit the claim using the SSP98 warranty information.
• If SSP98 is CLOSED, repair and submit claim according to this Service Information.
• If the vehicle is NOT SUBJECT for SSP98, repair and submit claim according to this Service
Information.
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WARRANTY INFORMATION
NOTE:
• This warranty information applies only to verified customer complaints on vehicles
eligible for warranty repair.
• This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
• Additional diagnostic time cannot be claimed for this repair.

Symptom Code 61
Damage Code 9W
Causal Part No. 5555 RP CMU
Q’ty 0
Operation No. XX701AFX
Labor Hours 0.3 H
Period Covered Normal Warranty Period

Kimiaki Inooka
Manager, Technical Information Gr.
Technical Service Dept.
Mazda Motor Corporation
1H62322910 (MC Internal Use)