Mail Communication 1

From:
To:
Cc:
Subject: FW: Response required by COP Monday 11 January 2016 - FOI 153-09
Date: 05 May 2016 15:24:50
Hi

Please see the email trail below regarding your new request.

Just to confirm the DCP team came under the commercial business in the Area 3 Mac contract
was my line manager back then) All commercial files held in the portacabin were
destroyed as per below.

also authorised the removal of the portacabin, so he will also be able to confirm

Hope that Helps

Many thanks

DCP Manager

Kier Services I Highways I Damage to Crown Property, M3 Junct 5 Motorway Compound, Hook,
Hampshire, RG27 9AA
M: I E: I www.kier.co.uk

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Kier Group I Registered in England No. 2708030
Registered Office: Tempsford Hall, Sandy, Bedfordshire, SG19 2BD

From:
Sent: 05 May 2016 15:05
To:
Cc:
Subject: RE: Response required by COP Monday 11 January 2016 - FOI 153-09

Once they were empty and redundant, gave us the permission.

From:
Sent: 05 May 2016 15:05
To:
Cc:

That’s Fine

I’ll notify the H.E

Out of curiosity who in the H.E. gave us permission to remove the cabins?

I can give them that name as confirmation as well.

Thanks

DCP Manager

Hampshire, RG27 9AA



From:
Sent: 05 May 2016 15:03
To:
Cc:

Hi

No sorry everything was destroyed.

Where the boxes had been in the water for so long and the condensation that formed around
the building itself everything was mouldy and virtually like mulch.

The cabins are no longer there, as the HE gave us permission to remove them.

Sorry that there is nothing left at all.

We had shred-it come to site on authorisation and everything was shredded there and
then.

Kind Regards,

From:
Sent: 05 May 2016 14:56
To:
Cc:

Hi Thanks

I think they (DCP claims) would have been labelled as final accounts which the commercial team
also do as well.

So are there still files in Ower?

If so I will take a drive down there to have a look at whats left

DCP Manager

Hampshire, RG27 9AA



From:
Sent: 05 May 2016 14:54
To:
Cc:

Hi

· The extent of the water damage - How many records were destroyed? And
what period of time did they cover? – There were no claims records
destroyed, it was all Commercial files
·
· Also, that the leak was discovered in December 14 and all water damaged
records were subsequently destroyed in May/June 15? – this was due to
waiting for all the insurance to be sorted and photographed etc., and the
green light given from Commercial.
·
· Were all the damaged records relating to green claims or were they a mix
of records? We only destroyed Commercial files which was authorised by
as they were all final accounts boxes that were finished with.
I was not aware of any DCP files.

I hope this helps you.

Kind Regards,

From:
Sent: 05 May 2016 14:49
To:
Cc:
Subject: FW: Response required by COP Monday 11 January 2016 - FOI 153-09

HI

Hope you can help, can you provide me with any answers to The H.E.’s question below regarding
the leaking portacabin in Ower?

Many thanks

DCP Manager

Hampshire, RG27 9AA



From:
Sent: 05 May 2016 14:46
To:

You’ll recall you helped look for some information in January and advised it was
water damaged.

The Information Commissioner’s Office are now involved and I require some
further information.

Can you confirm:

· The extent of the water damage - How many records were destroyed? And
what period of time did they cover?
· Also, that the leak was discovered in December 14 and all water damaged
records were subsequently destroyed in May/June 15?
· Were all the damaged records relating to green claims or were they a mix
of records?

I’m sorry to ask but a swift response would be appreciated.

Best regards,

8912 during next week please?
Thanks again
From:
Sent: 04 January 2016 10:29
To:
Cc: Area3CustomerEnquiries
Morning
Good News & Bad news ,
Good News, I think I have managed to identify the claim you are talking about. For your
information our reference is EMGC 8912
Bad News, unfortunately this claim is one that was opened and closed under our old paper filing
system as it was closed, was not transferred into an electronic format for me to vie on our
newer storage system.
All our paper records were moved to one of the depots for storage so I will need to take a trip
down there to see if the information is still there, unfortunately the depot is Ower and about 40
miles away from my current location!
I won’t be able to go there this week as I am preparing our month end reports but should be able
to have a look early next week if ok?
Many thanks
DCP Manager
Hampshire, RG27 9AA
T: + I M: I E: I www.kier.co.uk
From:
To:
Cc:
Hello
Thanks for looking at this.
The Highways Agency’s reference to the case is HA 112/003/123.
Regards
From:
To:
Cc:
Hello
Please see below the email from DCP Manager.
Can you please provide Dan with any further details specific to the claim?
Kind regards,
Customer Enquiries Coordinator, Area 3 ASC

Kier Services I Highways I Hazel Grove Lodge, Old Portsmouth Road, Hindhead, Surrey, GU26
6BQ
I www.kier.co.uk

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