11

Organization and
Management
Quarter 1 – Module 1
ABM- GRADE 11 Organization and Management
Alternative Delivery Mode
1st Quarter – Module 1: Functions, roles, and skills of a manager
First Edition, 2020

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 Grade 11

Organization and
Management
Quarter 1 – Module 1:
Functions, Roles and Skills of a
Manager
Introductory Message
For the facilitator:

Welcome to the Organization and Management Grade 11 Alternative Delivery

Mode (ADM) Module on ( Functions, Roles and Skills of a Manager) !

This module was collaboratively designed, developed and reviewed by educators

both from public and private institutions to assist you, the teacher or facilitator in
helping the learners meet the standards set by the K to 12 Curriculum while
overcoming their personal, social, and economic constraints in schooling.

This learning resource hopes to engage the learners into guided and independent
learning activities at their own pace and time. Furthermore, this also aims to help
learners acquire the needed 21st century skills while taking into consideration
their needs and circumstances.

In addition to the material in the main text, you will also see this box in the body of
the module:

Notes to the Teacher

As a facilitator, you are expected to orient the learners on how to use this module.
You also need to keep track of the learners' progress while allowing them to
manage their own learning. Furthermore, you are expected to encourage and assist
the learners as they do the tasks included in the module.

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For the learner:

Welcome to the Organization and Management Alternative Delivery Mode (ADM)

Module on ( Functions, Roles and Skills of a Mnager) !

This module was designed to provide you with fun and meaningful opportunities
for guided and independent learning at your own pace and time. You will be
enabled to process the contents of the learning resource while being an active
learner.

This module has the following parts and corresponding icons:

What I Need to Know This will give you an idea of the skills or
competencies you are expected to learn in
the module.

What I Know This part includes an activity that aims to

check what you already know about the
lesson to take. If you get all the answers
correct (100%), you may decide to skip this
module.

What’s In This is a brief drill or review to help you link

the current lesson with the previous one.

What’s New In this portion, the new lesson will be

introduced to you in various ways; a story, a
song, a poem, a problem opener, an activity
or a situation.

What is It This section provides a brief discussion of

the lesson. This aims to help you discover
and understand new concepts and skills.

What’s More This comprises activities for independent

practice to solidify your understanding and
skills of the topic. You may check the
answers to the exercises using the Answer
Key at the end of the module.

What I Have Learned This includes questions or blank

sentence/paragraph to be filled in to
process what you learned from the lesson.

What I Can Do This section provides an activity which will

help you transfer your new knowledge or
skill into real life situations or concerns.

Assessment This is a task which aims to evaluate your

level of mastery in achieving the learning
competency.

Additional Activities In this portion, another activity will be given

to you to enrich your knowledge or skill of

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 the lesson learned.

Answer Key This contains answers to all activities in the

module.

At the end of this module you will also find:

References This is a list of all sources used in

developing this module.

The following are some reminders in using this module:

1. Use the module with care. Do not put unnecessary mark/s on any part of
the module. Use a separate sheet of paper in answering the exercises.
2. Don’t forget to answer What I Know before moving on to the other activities
included in the module.
3. Read the instruction carefully before doing each task.
4. Observe honesty and integrity in doing the tasks and checking your
answers.
5. Finish the task at hand before proceeding to the next.
6. Return this module to your teacher/facilitator once you are through with it.
If you encounter any difficulty in answering the tasks in this module, do not
hesitate to consult your teacher or facilitator. Always bear in mind that you are
not alone.

We hope that through this material, you will experience meaningful learning
and gain deep understanding of the relevant competencies. You can do it!

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 What I Need to Know

This module was designed and written with you in mind. It is here to help you
master the nature of Organization and Management. The scope of this module
permits it to be used in many different learning situations. The language used
recognizes the diverse vocabulary level of students. The lessons are arranged to
follow the standard sequence of the course. But the order in which you read them
can be changed to correspond with the textbook you are now using.

Content Standard

The learners have an understanding of basic concepts and theories of

management

Performance Standard

The learners shall be able to apply management theories & concepts in solving
business cases

Most Essential Learning Competencies

Explain the functions, roles and skills of a manager

After going through this module, you are expected to:

1. identify the functions, roles and skills of a manager
2. explain the functions, roles and skills of manager

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 What I Know

Choose the letter of the best answer. Write the chosen letter on a separate sheet of
paper.

1. What management function involves influencing others to engage in the work

behaviors necessary to reach organizational goal?
A. Motivating C. Controlling
B. Leading D. Staffing
2. Which manager’s skills are knowledge and proficiency in a specific field necessary?
A. Human skills B. Technical skills
C. Conceptual skills D. Leadership skills.
3. What role a manager gives guidance to employees, using formal and informal
networks?
A. Decision making role C. Informational role
B. Interpersonal role D. Intrapersonal role
4. What do you call the process of influencing and supporting others to work
enthusiastically toward achieving objectives?
A. Organizing C. Leadership
B. Planning D. Managing
5. Technical skills are most important for which of the following?
A. First line managers C. Middle managers
B. Top managers D. Vice president production

6. Which part of the management process includes measuring results, comparing

results to expectations, and taking corrective action to bring results in to line?

A. Planning C. leading
B. organizing D. controlling

7. How are top level managers different from managers at other levels?

A. They hold the most responsibility for setting the overall direction of the
entire company
B. They have the most personal interaction with the general workforce
C. They are most responsible for implementing plans to achieve organizational
goals
D. They only set goals for individual areas of the company

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8. When Mark the manager communicates his department's resource needs to
company headquarters, which interpersonal role is he fulfilling?

A. Liaison C. Figurehead
B. Disseminator D. Leader

9. Managers use which of the following to achieve organizational goals?

A. Resources and Power C. People and Equipment

B. People and Resources D. Power and Discipline
E. People, Power, and Resources

10. Which category of roles does Sara the store manager use when she makes up
the weekly schedule for her employees?

A. Informational C. Directive
B. Decisional D. Interpersonal

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 Lesson
Functions, Roles and Skills of a
2 Manager
Organization is a collection of people working together to achieve a
common purpose. It is a means used by people to achieve certain
objectives
Organizations need their managerial skills and abilities more than ever in
these uncertain, complex, and chaotic times.
Managerial skills and abilities are critical in getting things done.
The quality of the employee/supervisor relationship is the most important
variable in productivity and loyalty.

What’s In

In the last module, you study what management means and who are
the manager that gives you an idea of the different levels of
management. Before you proceed to the lessons of the next module,
take time to read the following major concepts on the differences
among managers:
Who managers are?
Someone who coordinates and oversees the work of other people in order to
accomplish organizational goals.

Why Study Management?

• The better you can work with people, the more successful you will be
in both your personal and your professional lives.
– Employers want to hire employees who can participate in
managing the firm.
– Even non managers are being trained to perform management
functions.
–
Differences Among Managers
1. The Three Levels of Management
 Top managers
 CEO, president, or vice president
 Middle managers
 Sales manager, branch manager, or department head
 First-line managers
 Crew leader, supervisor, head nurse, or office manager

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 Non management operative employees
 Workers in the organization who are supervised by first-line managers

Activity 1. Identify the levels of management of the following

managerial position:
1. Branch manager ______________________ 5. Head nurse____________
2. Department head_____________________ 6. Office manager________
3. President __________________________ 7. CEO _____________
4. Supervisor __________________________ 8. Crew leader _______

Notes to the Teacher

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 What’s New

Activity 2 Word Search

Find the hidden words below.

1. Planning 6. Interpersonal
2. Organizing 7. Informational
3. Controlling 8. Decisional
4. Leading 9. Technical
5. Skills 10. Functions

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 What is It

The management Functions

Planning and decision making: determining courses of action
Planning means setting an organization's goals and deciding how best to
achieve them.
Decision making, a part of the planning process, involves selecting a course
of action from a set of alternatives.

Organizing: Coordinating activities and resources

Organizing is grouping activities and resources in a logical fashion.

Leading: Managing people

Leading is the set of processes used to get people to work together to
advance the interests of the organization.

Controlling: Monitoring and evaluating activities

Controlling is monitoring the progress of the organization as it works toward
its goals to ensure that it is effectively and efficiently achieving these goals.

Managerial roles
Interpersonal roles
A figurehead attends activities to represent the organization.
A leader encourages employees to improve productivity and shows them
how to do it.
A liaison coordinates the activities of two or more people, groups of people,
or organizations.

Informational roles
A monitor actively seeks information that may be of value to the
organization.
A disseminator transmits information to others in the organization.

A spokesperson transmits information about the organization to people

outside the organization.

Decisional roles

An entrepreneur develops new ideas and initiates changes in the

organization.

A disturbance handler handles problems that arise such as strikes,

copyright infringements, and energy shortages.

A resource allocator determines who should receive the available resources

and who should have access to the manager's time.

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 A negotiator represents the organization in a negotiation setting such as
collective bargaining for a union contract or developing an agreement with a
consultant.

Managerial skills

Technical skills are the skills necessary to accomplish or understand tasks

relevant to the organization.

Interpersonal skills are the ability to communicate with, understand, and

motivate individuals and groups.

Conceptual skills are the ability to think in abstract terms and the mental
capacity to understand the "big picture" or the overall workings of the
organization and its environment.

FUNCTIONS, ROLES, AND SKILLS OF A MANAGER

Functions Roles Skills
Planning Interpersonal Interpersonal
Organizing Informational Technical
Leading Decisional Decision-making
Controlling
Roles
Interpersonal Informational Decisional
The “figurehead” The monitor The entrepreneur
The leader The disseminator The disturbance handler
The liaison The spokesperson The resource allocator
The negotiator
Managerial Skills

Technical Skills
 “Business skills”
 Using methods and techniques to perform a task.
 Keeping up with the latest technology in your job.
Interpersonal Skills
 “People skills”
 Your relationships with all individuals and groups
 Understanding
 Communicating
 Motivating
 Resolving conflict

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  Working as a team member
 “It’s not what you know, it’s who you know.”
 Ethics
Decision-making/Conceptual Skills
 Select alternatives to solve problems
 Take advantage of opportunities
 Be able to conceptualize, diagnose and analyze
 Use math skills
 Manage time

What’s More

Activity 1.1 Understanding Management/managerial Words

There are two ways you can understand some managerial words better. One
way is by defining the word in context. The way the word is used gives you a
clue as to its meaning. Another way is by looking at the parts that make up
the word. Each word part can give you a clue as to the meaning of the whole
word.
Learning the Skill: Defining Words in Context
1. First, read to see if the word is defined directly in the sentence.
2. If the word is not defined directly, read several sentences beyond the
one in which the word first appears. These sentences may provide
information about the definition of the word.
3. If possible, define the word based on your own past knowledge. You
may have learned the word in an earlier grade, or you may be familiar
with it because you hear it everyday.
4. Figure out the meaning of the word by how it is used in the sentence
and by the sentences around it.
Find the definitions of the italicized words.
1. Resolving conflict
2. Working as a team member
3. Take advantage of opportunities
4. Be able to conceptualize, diagnose and analyze
5. Working as a team member

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 What I Have Learned

Activity 3. Exit Tickets/Reflect

Exit tickets are short prompts that provide instructors with a quick student
diagnostic. These exercises can be collected on 3”x5” cards, small pieces of
paper, or online through a survey or course management system.

1. Reflect on what you have learned.

“Based on the readings for class today, what is your understanding of
the functions, roles, and skills of a manager?”

What I Can Do

1. Activity 4. Interview
Find one individual in your community that you may
describe as a good manager and why you feel he/she
deserves this title.
Some of the choices are:
A. Store manager
B. Sk Chairman
C. Former classroom president
D. School Organization president

2. Choose one of the functions of management in relation to

your responsibilities as a student. Write it on the space

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 provided below.
______________________________________________________
_______________________________________________________
___________________________________________________
________________________________________________________

Assessment

Activity 5. Identify the following. Choose the correct letter on the box
below.
1. _______Management functions that set objectives and determine
how they will be met.
2. _______It is also called “people skills”, the relationship of
management with all individuals or group.
3. _______A managerial skills that take advantage to all opportunities,
and able to conceptualize and analyzed it.
4. _______What skills of a manager that comprehensively select
different alternatives to solve the problems?
5. _______ What function of management that monitor the progress of
the organization as it works toward its goals to ensure that it is
effectively and efficiently achieving these goals?

A. Controlling
A. Controlling B. Technical
B. Technical skillsskills
C. Interpersonal
C. Interpersonal skillsskills D. Leading
D. Leading
E. Conceptual
E. Conceptual skillsskills F. Decision
F. Decision making
making skillsskills

Additional Activities

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Make an advance reading on the different management theories.
https://www.google.com/search?
ei=edviXuWpIJDmwQOYh6uoBw&q=management+theories&oq=management+&gs_lcp=CgZwc3ktY
WIQARgHMgUIABCRAjIFCAAQkQIyBwgAELEDEEMyBAgAEEMyBwgAELEDEEMyBwgAELEDEEMyBAgA
EEMyBAgAEEMyBAgAEEMyBAgAEEM6BwgAEEcQsAM6BggAEA0QHjoGCAAQFhAeOgIIADoFCAAQsQ
M6CAgAELEDEJECOg4IABDqAhC0AhCaARDlAjoFCAAQgwE6BwgAEIMBEENQmjFYzGtgqokBaAJwAHg
AgAGUA4gBsSmSAQoxLjIwLjcuMi4xmAEAoAEBqgEHZ3dzLXdperABBg&sclient=psy-ab

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 Answer Key

Assessment What's More What I Know

1. A 1. A 1. B
2. B 2. 2. C
3. 3. 3. C
4. 4. 4. C
5. 5. 5. A
6. D
7. A
8. A
9. B
10. C

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References

https://www.brown.edu/sheridan/teaching-learning-resources/teaching-resources/classroom-
practices/active-learning/interactive

http://courses.washington.edu/inde495/leca.htm#:~:text=Management%20is%20a%20set%20of,an
%20efficient%20and%20effective%20manner.
https://www.google.com/search?
ei=edviXuWpIJDmwQOYh6uoBw&q=management+theories&oq=management+&gs_lcp=CgZwc3ktY
WIQARgHMgUIABCRAjIFCAAQkQIyBwgAELEDEEMyBAgAEEMyBwgAELEDEEMyBwgAELEDEEMyBAgA
EEMyBAgAEEMyBAgAEEMyBAgAEEM6BwgAEEcQsAM6BggAEA0QHjoGCAAQFhAeOgIIADoFCAAQsQ
M6CAgAELEDEJECOg4IABDqAhC0AhCaARDlAjoFCAAQgwE6BwgAEIMBEENQmjFYzGtgqokBaAJwAHg
AgAGUA4gBsSmSAQoxLjIwLjcuMi4xmAEAoAEBqgEHZ3dzLXdperABBg&sclient=psy-ab

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