Import Permit - NPPO - Quick Steps Guide

MAURITIUS TRADELINK (NPPO)
Quick Steps Guide for the Applicant
for
Online Application for Plant

Import Permit and Delivery Allowed
to the
National Plant Protection Office

(NPPO)
Version 1.0 September 2018

Mauritius Tradelink (NPPO) : Online Application for NPPO Plant Import
Permit & Delivery Allowed – Quick Steps Guide (Applicant) September 2018
Contents
1. INTRODUCTION ................................................................................. 3
2. GETTING STARTED ............................................................................ 3
SYSTEM REQUIREMENTS ....................................................................... 3
USER REQUIREMENTS ............................................................................. 4
3. ACCESSING SYSTEM ......................................................................... 4
LOGIN/AUTHENTICATION PROCESS................................................. 5
4. APPLY FOR PLANT IMPORT PERMIT ........................................... 9
5. REQUEST FOR PERMIT APPLICATION CANCELLATION ..... 36
6. REQUEST FOR DELIVERY ALLOWED (‘CLEARANCE

APPLICATION’)........................................................................................ 38
7. SUMMARY OF APPLICATION/REQUEST STATUS ................. 55
8. DASHBOARD LINKS ........................................................................ 67
9. STATEMENT OF ACCOUNT ............................................................. 71
10. MAINTENANCE OF IMPORTER DETAILS LIST .................... 72
11. LOCKING MECHANISM CONTROL ........................................... 75
Mauritius Network Services Ltd Ver 1.0 Page 2

1. INTRODUCTION
The National Single Window, Mauritius TradeLink platform for NPPO also
known as TradeLink in this document, is a web-based system designed to
implement a simplified and convenient system for the application, processing and
issue of electronic Plant Import Permits and Delivery Allowed (‘Clearance’) by the
National Plant Protection Office of the Ministry of Agro Industry and Food
Security and also known as NPPO in this document.
NPPO is one of the Other Government Agencies (OGAs) in the republic of

Mauritius to issue permits and/or delivery allowed. Other OGAs which are already
connected to the TradeLink platform are the Ministry of Industry and Commerce,
Trade Division (Imports and Exports), the Mauritius Standards Bureau, the Film
Classification Board, the Radiation Protection Authority and the Ministry of
Fisheries (Import/Export Unit). And those OGAs which will be connected to the
TradeLink platform in the future (in a phase wise approach) will be specific import
divisions from the Ministry of Health and also the Division of Veterinary Services.
This system maintains confidentiality of all the information provided by the end
users and will allow access to authorized end users only.
The importers or their representatives (also known as Applicants) who will be

using the system to secure Import Permits and Import Clearances from NPPO, are
referred in this manual as “You”.
2. GETTING STARTED
This section provides you information about the various requirements and steps
to access the TradeLink.
SYSTEM REQUIREMENTS

Before using the system, you must ensure that your computer meets the
following requirements:
 Internet connection, preferably a broadband connection.
 Any of the following Web browsers with the latest version :
 Mozilla Firefox
 Google Chrome
Internet Explorer version 11 and Edge can also be recommended though

some issues may appear on version 11.
All these web browsers should have auto-updates enabled.
NOTE: The hardware requirements depend on the web browser that you are
using. You must refer to your web browser's manuals to verify this information.
USER REQUIREMENTS
To access the system, you must have an account with the Mauritius Network
Services Ltd (MNS). Registered users are provided with valid USER I D
(Mailbox ID) and P a ss w or d .
NOTE: Please contact the representatives from MNS Customer Service for further
details in setting an account.
3. ACCESSING SYSTEM
This section provides the necessary information on how to access TradeLink.

Detailed information is available including images of the actual screens.
The MNS TradeNet Portal is your only gateway to access the TradeLink
Homepage
(URL : https://tradenetmns.mu).

LOGIN/AUTHENTICATION PROCESS
The Authentication screen of the [TradeNet Portal] serves as the security

control of the system.
This is where you need to provide your U s e r I D and P a ss w o rd for the

identification and authentication process or most commonly referred as Login
process.
To begin with the login process you need to:
(1) Enter your U s er ID .
(2) Enter your Pa s s wo r d.
(3) Click L ogi n .
By clicking on the login button, you are agreeing to the MNS NSA
"By signing in I agree to the MNS NSA"
Upon successful login, you will be greeted by the TradeNet Portal’s [License
Message Screen]. You need to indicate your acceptance on the Terms and
Conditions stipulated under the MNS agreement.

The screen below shows the welcome page you are redirected to upon login.
You will be directed to the [TradeNet Homepage] after clicking the <Ok>
button. Announcements from the governing bodies or from MNS are available in
this page.
Depending on your account type, you will have the menu bar which enables you
to access a specific online application system. The screenshot that follows shows
the announcement screen and the menu bar.

Select {Mauritius TradeLink} from the menu bar to access import

permit/import clearance applications. You will be redirected to the homepage of
TradeLink as shown in the following screenshot.
You will have a welcome greeting with your user ID to TradeLink.

The homepage of TradeLink consists of the dashboard which provides a quick
overview on the count of NPPO import permit applications and requests for
Delivery Allowed (‘clearance applications’) under different application/request
status and consists of the menu bar that enables you to navigate through the
TradeLink system.
On the top right hand side, the login icon shows the user Id logged in the
system. When you place your cursor over the icon, you will have your account
details as shown below:
To logout from TradeLink simply click on the "Logout" link and you will be
logged out from the online system.
NOTE:
For security purposes the system will automatically log you out if left idle within a
specified period. An error message will appear once you try to access the system
(Please refer to screenshot below).

4. APPLY FOR PLANT IMPORT PERMIT
This document will describe the main steps to electronically apply for a Plant
Import Permit with NPPO.
An application for plant import permit (‘NPPO permit application’) will belong to a
given category of commodities (i.e. Plant/Plant Parts/Products of Plant Origin) and will
contain a single or multiple Hs Codes with one or many lines of item.
The electronic plant import permit application form will therefore replace the
current manual plant import permit application (PIP) form.
4.1. New Permit application
To apply for a new Import permit, go to the {Permit Application} on the menu
bar and select {New Permit} and then {Import} as shown in the screenshot
below.
The application for plant import permit screen is as follows:

The application for permit form is explained briefly below :
Header information
The header part provides your account details i.e. your applicant name, TAN
and balance amount in MUR (if any), in read-only format which you cannot
modify at any time of your import permit process.
Since a MNS fee (also known as ‘single window application fee’) will be
automatically deducted from your MNS prepaid account only on submission of a
new NPPO permit application, it is recommended that you check the balance
amount of your MNS prepaid account (and eventually refill the account if the
need arises) before proceeding with the creation/submission of a new application
for import permit.
Your applicant email is provided in an editable mode for any modification since
the time of your registration in TradeLink with MNS. It is very important to ensure
the correct and valid email address is provided at the time of creation of an
import permit application for all notifications regarding your application will be
sent on the same.

You must then choose a Transaction Type from the List.
Importer details
You must input either your Importer BRN (Business Registration Number for
corporates or individuals who have a BRN) or Importer NID (National Identity
Card for individuals with mauritian citizenship who do not have a BRN) or
Importer Other ID (Other Identity for individuals without mauritian citizenship
or for overseas corporates, who do not have a BRN).
You may refer to section 10. Maintenance of Importer details List with
regards to creation of different type of importers.
NOTE :
The textbox with labels with are compulsory fields that need to be filled in order to
complete the creation of the import permit application.
Line(s) of HS Code
You need to input the corresponding HS Code(s) for NPPO controlled commodities
that you would like to import.
NOTE : you can click on the link Custom Tariff to refer to the Custom Tariff document (in
pdf format) for Hs Codes that you wish to import. However the document might not be up
to date and not all Hs Codes being listed in the Custom Tariff document are configured in
TradeLink because not all Hs Codes require an import permit from NPPO.
For each HS Code line, you need to select its related Product Code.
NOTE : Product Code is defined by MRA Customs IT for example to distinguish between
controlled and non controlled commodities of a basket item Hs Code or to distinguish
between a controlled new and used commodity.
For most NPPO Hs Codes, the corresponding product code will be NA (Not Applicable) by
default.
Below is an example of a filled application for permit (‘main’ application).

The allows you to delete a row of HS code.
The only active command control buttons in the newly generated application
forms are:
(1) <Save>: Allows you to save changes.
(2) <Next>: Allows you to navigate to the next section of the import
permit form.
( 3 ) <Cancel>: Allows you to cancel the changes made to your form.
Click on <Save> button to save your values for your new permit. If your permit
form has no errors and all the mandatory fields have values, your permit will be
successfully saved. A unique application number also known as ‘main
application number’ (i.e. P2018051002462MNSADMIN) will be generated for your new
application for permit form and you will get a success message.
After the generation of your application number, you will have the following active
commands button:
(1) <Save>: Allows you to save changes

(2) <Next>: Allows you to navigate to the next section of the import
permit form
(3) <Cancel>: Allows you to cancel the changes made to your form.
(4) <Delete>: Allows you to delete the application.
Automatic generation of specific NPPO application(s) for import permit depending

on the categories of controlled products
Click on <Next> button to continue with your import permit.
You will be redirected to the next section of the permit application form which is
specific to NPPO with header, items and attachments sections.
The specific NPPO import permit application form being automatically generated
will be identified by a unique generated NPPO application number (i.e.
P2018040300963NPPO). You can refer to this number to communicate with other
stakeholders such as NPPO, ‘Recommender’ agencies (i.e. AMB or NAPRO) and
MNS with regards to your NPPO permit application.
NOTE :
- If you input several lines of Hs Code for products controlled by NPPO, one or several
NPPO import permit application(s) which contains the appropriate Hs Codes, will be
generated by the system based on the categories of products and/or whether
‘recommender’ agencies are involved.
For example,
 A SPECIFIC NPPO PERMIT APPLICATION WILL BE GENERATED FOR HS
CODE/PRODUCT CODE COMBINATION(S) OF PLANT/PLANT PARTS/PRODUCTS
OF PLANT ORIGIN WHICH DOES(DO) NOT REQUIRE RECOMMENDATION FROM ANY
RECOMMENDER SUCH AS AMB OR NAPRO.
 ANOTHER SPECIFIC NPPO PERMIT APPLICATION WILL BE GENERATED FOR HS

OF PLANT ORIGIN WHICH REQUIRE RECOMMENDATION FROM AMB.
 ANOTHER SPECIFIC NPPO PERMIT APPLICATION WILL BE GENERATED FO R HS

OF PLANT ORIGIN WHICH REQUIRE RECOMMENDATION FROM NAPRO.

If different NPPO permit application forms are created (as in above example), then
each form will have its own header, item section and buttons.
Header and items can differ depending on the permit category and also on
‘recommending’ agency for some cases.
A specific NPPO permit application containing Hs Code(s)
Header & Item sections
More details on a given Item line

For each line of item, you will have to input the item description, country of
origin, total quantity to import, the Common Name, its corresponding
Botanical/Other Name and also to which Sub Category the item belongs to.
Guideline for Common Name, Botanical/Other Name, Sub Category
If the need arises, you can click on the link guideline in order to view the List of
Common Name, Botanical/Other Name, Sub Category that has been pre-
defined by NPPO as illustrated in the example below :-

This guideline can therefore help you identify the related Botanical/Other Name
and Sub Category for a given Common Name (in english or French in some
cases).
Common Name (applicable only for permit category : Plant/Plant

Parts/Products of Plant Origin)
You will have to input the Common Name.
Botanical/Other Names (applicable only for permit category : Plant/Plant

Parts/Products of Plant Origin)
You will have to input the Botanical/Other Name for the given item line by
choosing a Botanical/Other Name (which is already defined by NPPO) from the
predefined List as follows :-

In this case you cannot modify the chosen Botanical/Other Name.
However if the Botanical/Other Name has not yet been defined by NPPO (i.e.
for a new plant & plant product), you will first have to inform NPPO accordingly.
Note : some commodities of plant origin such as wooden furniture are not related
to a ‘botanical name’. In this case, the term ‘other name’ is more appropriate.
Sub Category
You will have to input the Sub Category for the given item line by choosing a
Sub Category (which is already predefined by NPPO for statistical purposes) from
the predefined List as follows :-
Expandable sections
When you click on the icon , the form will expand as shown in the screenshot
below.

The icon will indicate that the form is in an expanded form. Click on the icon if
you wish to hide the details.
At this step you will have only the following active commands button:
(1) <Save>: Allows you to save changes.
(2) <Cancel Changes>: Allows you to cancel the changes made to your
application.
(3) <Back>: Allows you go back to previous section to view and modify
any editable values.
The application status will be "Incomplete" at this point of time.

All mandatory fields indicated with a will need to be filled prior to saving your
application as "Complete".
Upload Attachments to the NPPO permit application

Attachment section in the import permit form will allow you to attach documents
solely in PDF format only to support your import permit application.

If NPPO already predefined individual file(s) or files from a single bundle file that are
mandatorily required by NPPO for the given application item Hs Codes, You will
therefore have to upload these file(s) from your local computer drive.
You can also optionally upload any other individual attachment(s) under the label
‘Other Documents’. You should however each time save the uploaded attachment
under this label in order to attach another one under the same label.
Save and Submit the NPPO permit application form

Once you have filled up the form with all mandatory fields and insert at least one
line of item and then save the changes, the application status will be changed
from "Incomplete" to "Completed". You will have the <Submit> button active
on page reload with a success message.
When you have verified all the details input in your import permit application and
your application does not require further modifications, you can proceed with the
submission of your permit application to NPPO for processing and approval by the
officers. Remember that once the form is submitted, you cannot do any further
modifications on your application form.
MNS fee

On submission of a new NPPO permit application, the system will automatically
check for available funds (balance amount of your pre-paid account with MNS)
for payment of the MNS fee due (also known as ‘single window application fee’).
If there are insufficient funds, the submission will not be successful and you will
have to replenish your account.
If there are sufficient funds, the submission will be successful and the system will
automatically deduct the MNS fee amount due from the available funds. Your
balance amount will thus be updated after deduction.
Upon successful submission, the status of your permit application will be changed
from "Completed" to "Submitted" and a confirmation message will appear as
follows:
Your import permit application will be updated with the status "Submitted" and
date submitted will be generated.
The dashboard Link "Number of submitted permit applications:" will be

incremented by 1 (whereas the Link "Number of complete permit applications:"
will be reduced by 1).
You can click on the link and you will have list of your submitted permit
applications. Since the status reads "Submitted", the import permit application
will be loaded in read-only format.

4.2. Retrieve & Print a Permit application
You can also monitor the status of your import permit approval process from your
dashboard on your homepage or by retrieving same using the "Retrieve Permit"
search page from the menu bar under {Permit Application}.
To retrieve from the dashboard, click on the dashboard link with the
corresponding application status and choose the agency : National Plant
Protection Office.

To retrieve from the search page, click on {Permit Application} on the menu
bar and then select {Retrieve Permit}.
{Retrieve permit} directs you to the search page of permit applications.
The following shows a search using the Date of Submission as example.

All permit applications (for NPPO and/or for other agencies such as MFISH,
MICCP, FCB, MSB etc…) will be displayed for the given period of submission.

You can refine your search using the various search criteria given and click on
<Search> button. Depending on your application status, you will have the
following icons :-
 VIEW ICON (YOU CAN ONLY VIEW TH E APPLICATION)

 EDIT ICON (YOU CAN MODIFY THE APPLICATION)
 DELETE ICON (YOU CAN DELETE THE A PPLICATION)
 LOCK ICON (APPLICATION BEING ED ITED BY ANOTHER USER WHIC H

YOU CAN ONLY VIEW BUT NOT MODIFY)
 REQUEST FOR CANCELLATION ICON (YOU CAN SUBMIT A REQUEST FOR

CANCELLATION OF PERMIT APPLICATION)
and so on.
The <Clear> button enables you to clear your search criteria entered and launch
a fresh search.
The <Print> button enables you to print the permit application/issued permit.
If the permit application status is ‘Approved’, the item lines which are not
approved shall not appear on the printout.
Else for any other permit application status, all the item lines should appear on
the printout.

Example of a Plant Import Permit printout with attached specific Conditions of Import for the
permit items being printed at the end of the report.


4.3. Duplicate a Permit application
You can choose a facility provided by TradeLink to duplicate the same information
while applying a new permit so that you can make minor changes and save time
while applying several applications.
To do so click on {Permit Application} on the menu bar and then select

{Duplicate Permit}.
{Duplicate permit} directs you to the search page of permit applications.
You can search either by the application number (‘main application’) or by the
importer name.
Then choose the reference application number to duplicate, from the results list of
all applications which can be duplicated, by clicking on the Duplicate icon under
Actions.

A new application for permit form is automatically generated with a generated
application number (‘main application number’).
The form contains duplicate data (same data as the reference application
number) for Application section, Importer Details section & HS Code section and
for NPPO Header section & Items section but without duplicate data for
Attachments section, Remarks section, General Conditions section and for Specific
Conditions pdf attachment.
On the main page (1st page), you can edit all the input fields in the Application
section and Importer Details section and can add/remove HS Code from the HS
Code section.
On the NPPO page (Next page), you can edit all the input fields in NPPO header
and Item details sections. You can also upload attachments in the Attachments
section.
You can then save and submit the form which may now contain duplicate data
that has been modified.
NOTE: the action buttons are be similar to those which appear in a new application that
was created from scratch.
4.4. NPPO vetting and processing of the Permit application
The officer at NPPO will first vet and then process your NPPO import permit
application.
You (and optionally the importer also if you applied on his behalf) will be notified
by email of specific vetting/processing actions during the approval process by
NPPO.
In-Error

During vetting, your permit application can be set to "In Error" status by NPPO
due to anomalies noted in some data fields.
When the status is changed to ‘In-Error’, You will receive an email notification
containing the NPPO Application Number with status ‘In-Error’.
In this case, you will have to response to the ‘in-error’ by retrieving the
application (either from the dashboard or the search page), then view the
Anomalies / Remarks sections and make corrections to the application, save and
submit it again to NPPO.

The header section of a permit application with status ‘In-Error’. Most fields are
editable.
The editable item details section of a permit application with status ‘In-Error’.

List of Anomalies/Remarks from NPPO on the given permit application
You can do the following actions on the given application :-

 MODIFY THE EDITABLE HEADER DATA FIELDS
 MODIFY/ADD/REMOVE THE ITEM LINES FOR A GIVEN HS CODE
 MODIFY/ADD UPLOADED ATTACHMENTS
You cannot do the following actions on the given application :-

 MODIFY THE MAIN APPLICATION DETAILS, THE APPLICANT DETAILS , THE
IMPORTER DETAILS, THE NPPO APPLICATION NUMBER, THE PRODUCT CATEGORY ,

THE DATE SUBMITTED AND THE NPPO APPLICATION STATUS
 ADD NEW HS CODE(S)
 MODIFY/ADD/REMOVE THE LINES OF REMARKS
 MODIFY/ADD/REMOVE THE LINES OF ANOMALIES

Under Query
During vetting, your permit application can be set to "Under Query" status by
NPPO due to missing or wrong attachments noted.
When the status is changed to ‘Under Query’, You will receive an email
notification containing the NPPO Application Number with status ‘Under Query’.
In this case, you will have to response to the query by retrieving the application
(either from the dashboard or the search page) and view the Remarks section.
You can then only upload the correct attachments to the application, save and
submit it again.
NOTE: apart from upload attachments, you cannot modify other fields on the
form.
Query by NPPO’s ‘Recommender’ agency

NPPO is the main permit approving agency for controlled plant commodities.
However some plant commodities also require control from another agency (such
as the Agricultural Marketing Board - AMB or the National Agricultural Products
Regulatory Office - NAPRO) at permit level. In this case, that agency acts as a
‘recommender’ to NPPO.
For wrong/missing attachments that are required by the ‘recommender’ agency

(i.e. proforma invoice from NAPRO), the latter will send a query directly to you.
You will thus receive an email notification containing the NPPO Application
Number with status ‘Under Query’ and with indication that this ‘recommender’
agency has put the application ‘Under Query’.
In this case, you will have to response to the query by retrieving the NPPO permit
application (either from the dashboard or the search page) and view the ‘Remarks
entered by recommender’.

You can then only upload the correct attachments to the application, save and
submit it again.
Under Process
During vetting/processing, your permit application status will become "Under
Process" once the application has been viewed for the first time by NPPO (either
for a new application that has been submitted or for an application that has been
re-submitted in response to an in-error or under query from NPPO).
After successful vetting, the application will be ‘accepted’ by NPPO (with remarks
for acceptance). The NPPO application status will remain “Under Process”.

When NPPO has ‘accepted’ the application, You will receive an email notification
containing the NPPO Application Number with status ‘Under Process’. In this case,
you can retrieve the NPPO permit application either from the dashboard or from
the search page.
Under Process by NPPO’s ‘Recommender’ agency

NPPO is the main permit approving agency for plant commodities. However some
plant commodities also require control from another agency (such as the
Agricultural Marketing Board - AMB or the National Agricultural Products
After successful vetting by the ‘recommender’ agency, the NPPO permit

application will be ‘accepted’ by the ‘recommender’ agency (with their remarks for
acceptance). The NPPO application status will remain “Under Process”.
When the ‘recommender’ agency has ‘accepted’ the application, You will receive
an email notification containing the NPPO Application Number with application
status ‘Under Process’ and with indication that this ‘recommender’ agency has put
the application ‘Under Process’. In this case, you can retrieve the NPPO permit
application either from the dashboard or from the search page.
Rejection
During vetting or processing, your permit application status can become
"Rejected" if NPPO decided to reject it (with remarks for rejection).
When the status is changed to ‘Rejected’, You will receive an email notification
containing the NPPO Application Number with status ‘Rejected’. In this case, you
can retrieve the NPPO permit application only from the search page.
Rejection by NPPO’s ‘Recommender’ agency


After acceptance and processing, the NPPO permit application will be ‘rejected’ by
the ‘recommender’ agency (with remarks for rejection). The NPPO application
status will also become “Rejected” because TradeLink will automatically reject the
application without NPPO’s action.
When the ‘recommender’ agency has ‘rejected’ the application, You will receive an
email notification containing the NPPO Application Number with application status
‘Rejected’ and with indication that this ‘recommender’ agency has ‘Rejected’ the
application. In this case, you can retrieve the NPPO permit application only from
the search page.
Cancellation
During vetting or processing, your permit application status can become
"Cancelled" if NPPO cancelled it (with remarks for cancellation) based on receipt
of your electronic request for cancellation of the permit application.
When the status is changed to ‘Cancelled’, You will receive an email notification
containing the NPPO Application Number with status ‘Cancelled’. In this case, you
Approval
During vetting or processing, your permit application can be approved by NPPO
(with remarks for approval). On approval, the NPPO application status will
become "Approved" and a permit number (i.e. NPPO201800106I) will be generated
automatically together with a permit issue date and expiry date.
Your permit application will also contain line(s) of NPPO general conditions of
import and can also contain a pdf file with lines(s) of NPPO specific conditions of
import for the given permit items. Each line of general condition will be identified
by a condition code (i.e. GN0001, GN0002 etc… for general condition code).

General Conditions of Import (preconfigured by NPPO)
Specific Conditions of Import (a pdf attachment)
When the status is changed to ‘Approved’, You will receive an email notification
containing the NPPO Application Number with status ‘Approved’. In this case, you
Approval by NPPO’s ‘Recommender’ agency

After internal acceptance and processing by the ‘recommender’ agency, the NPPO
permit application will then be ‘approved’ by the ‘recommender’ agency (with
remarks for approval). The application status will remain “Under Process”.

When the ‘recommender’ agency has ‘approved’ the application, You will receive
an email notification containing the NPPO Application Number with application
status ‘Under Process’ and with indication that this ‘recommender’ agency has
‘Approved’ the application. In this case, you can retrieve the NPPO permit
application only from the search page. When viewing the application, you can also
view any attachments that have been uploaded by the ‘recommender’ agency.
5. REQUEST FOR PERMIT APPLICATION

CANCELLATION
To request for cancellation of a given permit application (with or without a permit

number), you will need to retrieve the given permit application, from the Permit
Application Search page.
On Actions column, you should click on icon to trigger a Request For

Cancellation.
The system will ask you to confirm whether you would like to submit the request
for cancellation of permit application to NPPO.

The system will allow submission of the cancellation request to NPPO only if :-
 THE PERMIT IS NOT AL READY CANCELLED OR E XPIRED (WHERE APPLICABLE).
 ITS RELATED NPPO REQUEST FOR DELIVERY ALLOWED (IF ANY) HAS NOT
ALREADY BEEN GIVEN ‘FINAL’/‘PROVISIONAL’ CLEARANCE NOR BEEN
‘REJECTED’ NOR BEEN GIVEN ‘FINAL RELEASE ’/‘NOT RELEASED’.
Upon receipt of your electronic request, NPPO will have to proceed with the
cancellation.

6. REQUEST FOR DELIVERY ALLOWED

(‘CLEARANCE APPLICATION’)
6.1. New request for Delivery Allowed
To request for clearance by NPPO (and independently by AMB/NAPRO, where

applicable) on shipment of your consignment, you will need to electronically apply
for a NPPO delivery allowed/clearance.
The electronic request for Delivery Allowed form will therefore replace the current
manual certificate of inspection (CI) form.
To create your NPPO request for Delivery Allowed (‘clearance application’), click
on the {Clearance/Delivery Allowed} on the menu bar and then click on
{New Clearance/Delivery Allowed} as shown below.
You will be redirected to the following page, where you will have to specify the
agency (choose ‘National Plant Protection Office’ from the dropdown list) for
which you are applying for delivery allowed, to proceed further.

You will then get the following screen where you will have to input your NPPO
plant import permit number and click on Search button to search for
corresponding permit.
And then click on icon to Apply for clearance based on the permit number
under column Actions.
If the permit number you have input is valid (i.e. not expired nor cancelled nor
related to a NPPO clearance application whose status is already ‘approved’ or
‘approved pending agency control’ or ‘rejected’ or ‘final release’ or ‘not released’),
you will be redirected to the new NPPO request for Delivery Allowed form with
values pre-populated from your import permit application.
The NPPO request for Delivery Allowed form will contain all the information found
in your permit application. At this time you will have only the following active
buttons:
(1) <Save>: Allows you to save changes to your form.
(2) <Delete>: Allows you to delete your form.

( 3 ) <Cancel Changes>: Allows you to cancel the changes made to your
form.
( 4 ) <Print>: Allows you to print your form on screen/printer.
Header level
Applicant Email address is provided with editable mode allowing you to re-enter
your email address if there has been any change.

You can input the actual shipment date (which is optional), Bill of Lading No /
Airway Bill No (which is optional) and vessel name/carrier flight no (which is
optional).
Item level
For each line of item, You will be required to input the actual quantity value
(which is mandatory).
The actual country of origin for a given line of item will, by default, be the same
as the permit country of origin. However if the country is different, You can
change it by choosing from the predefined list of country of origin.
Attachment level
You will have to upload all mandatory supporting documents solely in pdf format
{that might already been pre-defined by NPPO and configured in TradeLink for
the related Hs Code(s)} in order to support your request for Delivery Allowed.
You can either upload any required mandatory individual pdf attachments (i.e.
commercial invoice, bill of lading/airway bill, phytosanitary certificate) or any
mandatory bundle pdf attachment (i.e. CITES permit, certificate of origin) from
your local computer drive.
You can also optionally upload any other individual attachment(s) under the label
‘Any Other Documents’.

Save the NPPO request for Delivery Allowed form
Click on <Save> button to save your request for Delivery Allowed form. The
page reloads with the success message and error message if the mandatory fields
have not been filled.
The error message can be due to the fact that you have not attached the
mandatory pdf files (i.e. commercial invoice, bill of lading/airway bill,
phytosanitary certificate) and/or not input the item actual quantity for each line of
item. Hence the application is saved as incomplete.
If no mandatory field is left blank (already input) and all required mandatory
attachments (if any) have been uploaded, you will be able to save your request
for Delivery Allowed form with clearance status "Completed".
When your request for Delivery Allowed status changes to "Completed", the
following active buttons are available:
(1) <Save>: Allows you to save changes
( 2 ) <Cancel Changes>: Allows you to cancel the changes made to your
request for Delivery Allowed form.
( 3 ) <Submit>: Allows you to submit your request for Delivery Allowed form
for processing.
( 4 ) <Delete>: Allows you to delete your request for Delivery Allowed form.
( 5 ) <Print>: Allows you to print your request for Delivery Allowed form.
Submit the NPPO request for Delivery Allowed form
Click on <Submit> button to submit your request for Delivery Allowed form to be
processed by NPPO. You will have the message that your request form has been
successfully submitted with status ‘Submitted’.
Other independent control agency involved (AMB or NAPRO)

If the commodities contained in the NPPO clearance application form (i.e.
) also require an independent control from another agency (i.e.
AMB or NAPRO), upon successful submission of the NPPO clearance application
form, TradeLink will automatically generate a new clearance application (with
same header/item/attachment data as the NPPO clearance application form) for
that control agency (i.e. AMB clearance application form or NAPRO clearance
application form). The generated application form for that control agency will be
uniquely identified by a clearance application number (i.e. and a
clearance request ID (i.e ).
NOTE : the clearance request ID will be used in communications between You and MRA
Customs.
6.2. Retrieve & Print a request for Delivery Allowed
When your clearance status reads "Submitted", you can view your request form
in read-only mode with a <Print> button that will enable you to print a layout of
your request form. At the bottom of your request form, you will have the [Back
to Dashboard] link to navigate to the dashboard on your homepage.
6.2.1. Retrieve from the dashboard
The dashboard provides you with a quick overview of requests for Delivery
Allowed under your account with their status.

You can click on the link provided to browse your request for Delivery Allowed for
a specific status.
For example :- Dashboard link for NPPO clearance applications with status ‘Under
Process’ :-
Retrieve an independent AMB clearance application (based on same related

NPPO permit number):-

NOTE : the same principle for retrieval applies for independent NAPRO clearance
applications.
6.2.2. Retrieve from the menu bar
Alternatively, you can retrieve your request for Delivery Allowed using the
retrieve clearance screen from the menu bar.
Select {Clearance/Delivery Allowed} from the menu bar and go to {Retrieve

clearance/ Delivery Allowed}
You will be redirected to the following screens.
6.2.2.a. Retrieve a NPPO clearance application (based on related NPPO permit

number):-
Choose National Plant Protection Office.
Insert your search criteria and click on <Search> button. You can input various
search criteria to narrow your search.

<Clear> button enables you to reload a fresh search.
NOTE : The column Clearance Request ID displays, where applicable, the related
independent AMB/NAPRO clearance application (for the same NPPO permit number).
When viewing the NPPO clearance application form :-

<Print> button enables you to print the request for Delivery Allowed.
If the request status is ‘Approved’ or ‘Final Release’, the item lines which are not
Else for any other request status, all the item lines should appear on
the printout.
Example of a NPPO request for Delivery Allowed (‘clearance application’) – an ‘extract’ only

6.2.2.b. Retrieve an independent AMB clearance application (based on same

related NPPO permit number):-
Choose Agricultural Marketing Board.

Insert your search criteria and click on <Search> button. You can input various
search criteria to narrow your search.
<Clear> button enables you to reload a fresh search.
NOTE : The column Clearance Request ID displays the generated AMB clearance request
ID. In MRA Customs in-house system CMS, the customs officer will retrieve the AMB
clearance application by its clearance request ID.
When viewing the AMB clearance application form :-

<Print> button enables you to print the request for Delivery Allowed.
If the request status is ‘Approved’ or ‘Final Release’, the item lines which are not
Else for any other request status, all the item lines should appear on
the printout.
Example of an AMB request for Delivery Allowed (‘clearance application’) – an ‘extract’ only

NOTE : the same principle for retrieval applies for independent NAPRO clearance
applications.
6.3. NPPO vetting and processing of the NPPO request for

Delivery Allowed
The officer at NPPO will first vet and then process your NPPO request for Delivery
Allowed.
Under Process
During vetting, your request status will become "Under Process" once the
request has been viewed for the first time by NPPO (either for a new request that

has been submitted or for a request that has been re-submitted in response to an
under query from NPPO).
Under Query
During vetting, your request can be set to "Under Query" status by NPPO due to
missing or wrong attachments noted.
notification containing the NPPO Clearance Application Number with status ‘Under
Query’.
In this case, you will have to response to the query by retrieving the request
(from the dashboard or the search page), view the Remarks section and then
upload the correct attachments to the request and submit it again.
NOTE: apart from upload attachments, you cannot modify other fields on the
form.
Rejection
During vetting or processing, your request status can become "Rejected" if NPPO
decided to reject it (with remarks for rejection).
containing the NPPO Clearance Application Number with status ‘Rejected’.
Cancellation
It is only upon successful cancellation of the related NPPO permit application by
NPPO officer that the request for Delivery Allowed will automatically be cancelled
with status ‘Cancelled’.
containing the NPPO Clearance Application Number with status ‘Cancelled’.
‘Final’ approval/clearance by NPPO
When the NPPO officer gives approval on your request for Delivery Allowed
(following any required consignment inspection), the status changes to

"Approved" (‘final’ delivery allowed/clearance granted by NPPO) allowing you to
take physical delivery of your consignment (only after MRA Customs has given its
clearance on the related customs declaration).
containing the NPPO Clearance Application Number with status ‘Approved’.
‘Provisional’ approval/clearance by NPPO for consignment which requires control

from NPPO after Customs clearance
It is to be noted that for some NPPO products which require control by NPPO (i.e
sample LAB analysis, Quarantine) most often outside the Custom’s compound
after clearance by Customs, NPPO officer will instead give a ‘provisional approval’
on your request for Delivery Allowed (on a case to case basis and following any
required consignment inspection).
The status changes to "Approved Pending Agency Control" (‘provisional’

delivery allowed/clearance granted by NPPO) allowing MRA Customs to give its
clearance on the related customs declaration (subject also to approval from
AMB/NAPRO received on AMB/NAPRO clearance application, where applicable).
When the status is changed to ‘Approved Pending Agency Control’, You will
receive an email notification containing the NPPO Clearance Application Number
with status ‘‘Approved Pending Agency Control’.
Then after NPPO’s control (i.e. at your warehouse, cold room, lab, quarantine site
etc…) following Customs clearance, the NPPO officer will be in a position to either
give a ‘final release’ on your request for Delivery Allowed (allowing you to take
physical delivery of your consignment) or give a ‘no release’ on your request for
Delivery Allowed (for the consignment to be either destroyed or re-exported). You
will receive an email notification accordingly with the corresponding change of
status.
6.4. AMB/NAPRO independent vetting and processing of the

AMB/NAPRO request for Delivery Allowed

Where applicable, the officer at AMB or NAPRO will first vet and then process your
AMB or NAPRO request for Delivery Allowed.
Under Process
During vetting, your request status will become "Under Process" once the
request has been viewed for the first time by AMB or NAPRO, where applicable.
(either for a new request that has been submitted or for a request that has been
re-submitted in response to an under query from AMB or NAPRO).
Under Query
During vetting, your request can be set to "Under Query" status by AMB or
NAPRO, where applicable, due to missing or wrong attachments noted.
notification containing the AMB/NAPRO Clearance Application Number and
Clearance Request ID with status ‘Under Query’.
In this case, you will have to response to the query by retrieving the request
(from the dashboard or the search page), view the Remarks section and then
upload the correct attachments to the request, save and submit it again.
Rejection
During vetting or processing, your request status can become "Rejected" if AMB
or NAPRO, where applicable, decided to reject it (with remarks for rejection).
containing the AMB/NAPRO Clearance Application Number and Clearance Request
ID with status ‘Rejected’.
Cancellation
It is only upon successful cancellation of the related NPPO permit application by
NPPO officer that the AMB/NAPRO request for Delivery Allowed, where applicable,
will also automatically be cancelled with status ‘Cancelled’.

ID with status ‘Cancelled’.
‘Final’ approval/clearance by AMB or NAPRO
Where applicable, when the AMB or NAPRO officer gives approval on your request
for Delivery Allowed (following any consignment inspection), the status changes
to "Approved" (‘final’ delivery allowed/clearance granted by AMB or NAPRO)
allowing you to take physical delivery of your consignment (only after MRA
Customs has given its clearance on the related customs declaration).
ID with status ‘Approved’.
‘Provisional’ approval/clearance by AMB or NAPRO for consignment which requires

control from AMB or NAPRO after Customs clearance
Where applicable, it is to be noted that for some AMB or NAPRO products which
require control by AMB or NAPRO (i.e. sample LAB analysis) most often outside
the Custom’s compound after clearance by Customs, AMB or NAPRO officer will
instead give a ‘provisional approval’ on your request for Delivery Allowed (on a
case to case basis and following any consignment inspection).
The status changes to "Approved Pending Agency Control" (‘provisional’

delivery allowed/clearance granted by AMB or NAPRO) allowing MRA Customs to
give its clearance on the related customs declaration (subject also to approval
from NPPO received on NPPO clearance application).
When the status is changed to ‘Approved Pending Agency Control’, You will
receive an email notification containing the AMB/NAPRO Clearance Application
Number and Clearance Request ID with status ‘‘Approved Pending Agency
Control’.

Then after AMB or NAPRO control (i.e. at your warehouse, LAB, cold room, etc…),
the AMB or NAPRO officer will be in a position to either give a ‘final release’ on
your request for Delivery Allowed (allowing you to take physical delivery of your
consignment) or give a ‘no release’ on your request for Delivery Allowed (for the
consignment to be either destroyed or re-exported). You will receive an email
notification accordingly to the corresponding change of status.

7. Summary of application/request status
Status Description
1. Application for permit (also known as ‘main’ application, identified by a

generated application number i.e. P2018050702061MNSADMIN).
Created The newly created application for permit either does not contain
any related specific NPPO import permit applications or contains
related specific NPPO import permit applications which have not yet
been submitted to NPPO.
You can retrieve the application for permit (from the dashboard link
only provided it does not contain a related specific NPPO import
permit application). You can either delete or modify the application.
You can for example change the importer BRN, add or remove
line(s) of Hs Code.
After modification, you can either delete the application or save the
application or proceed to the next step (auto generate the related
specific NPPO import permit application).
Locked The newly created application for permit contains a related specific
NPPO import permit application which has already been submitted
to NPPO.
You cannot retrieve the application for permit (neither from the
dashboard nor from the search page) and cannot delete nor modify
it.
2. NPPO application for import permit (also known as specific NPPO permit
application, identified by a generated NPPO application number i.e.
P2018050702326NPPO).
The NPPO permit application is automatically generated on clicking on the ‘Next’

button from the main page.

NPPO officers can retrieve, vet and process specific NPPO permit applications.
Incomplete The generated NPPO permit application contains either mandatory

data fields which have not yet been input or no item line(s) or no
uploaded mandatory attachment(s).
You can retrieve the permit application (from the dashboard link or
from the search page). You can then modify it.
After modification, you can delete the application or save the

application to Incomplete or to Complete.
Completed The generated NPPO permit application contains ALL mandatory

data fields which have been input and at least one input item line
and ALL uploaded required mandatory attachment(s).
from the search page). You can then modify it.
After modification, you can either delete the application or save the
application to Incomplete/Complete and/or submit the application
to NPPO.
Submitted The NPPO permit application has been successfully submitted to

NPPO for vetting and processing.
from the search page) for viewing and printing. But you cannot
modify it.
While being ‘Submitted’ and if the need arises, You can submit an
electronic request for cancellation of the permit application to NPPO
(for the latter to cancel the permit application).
Under The NPPO permit application that was submitted for the first time or
Process re-submitted (in response to in-error or under query) has been
viewed at least once by NPPO.
from the search page only) for viewing and printing. But you cannot
modify it.

While being ‘Under Process’ and if the need arises, You can submit
an electronic request for cancellation of the permit application to
NPPO (for the latter to cancel the permit application).
Note :
- if NPPO officer gave his ‘acceptance’ on the permit application after

vetting but before processing, you can view the acceptance remarks.
- You will receive an email notification with status ‘Under Process’ when
NPPO officer accepts the permit application.
- If following NPPO application’s acceptance, the application is then

processed by the ‘recommender’ agency (AMB or NAPRO), you will also
receive an email notification when the ‘recommender’ agency’s officer
either queries or accepts or approves or rejects the application.
In Error The NPPO permit application has been set ‘in-error’ (with reasons of
in-error) by NPPO during vetting because NPPO officer noticed some
anomalies on the application.
from the search page) for viewing and printing.
While being ‘In Error’ and if the need arises, you can still submit an
electronic request for cancellation of the permit application to NPPO
(for the latter to cancel the permit application).
You should read the list of anomalies and remarks for in-error that
have been input by the NPPO officer and then modify the
application by correcting the anomalies noted. After corrections,
you should then save and/or submit the application again to NPPO.
NOTE :- You will receive an email notification with status ‘In Error’ when
NPPO officer sets the permit application in-error.
Under Query The NPPO permit application has been put under query by NPPO
(with reasons of query) during vetting or during processing because
NPPO officer noticed some missing or wrong required attachments
on the application.

from the search page) for viewing and printing.
While being ‘Under Query’ and if the need arises, you can still
submit an electronic request for cancellation of the permit
application to NPPO (for the latter to cancel the permit application).
You should read the query remarks that have been input by the
NPPO officer and then upload the correct attachments. However you
cannot modify the other data fields. After the upload of
attachments, you should then save and/or submit the application
again to NPPO.
NOTE :- You will receive an email notification with status ‘Under Query’
when NPPO officer puts the permit application under query.
Cancelled EITHER
The NPPO permit application (without a permit number) has been
cancelled by NPPO (with reasons of cancellation) either during
vetting or during processing, based on a request for cancellation of
the permit application which was successfully submitted by you.
You can retrieve the permit application (from the search page only)
for viewing and printing. But you cannot modify it.
OR
The already issued NPPO permit (with a permit number) has been
cancelled by NPPO (with reasons of cancellation), based on a
request for cancellation of the permit which was successfully
submitted by you.
You can retrieve the permit (from the search page only) for viewing
and printing. But you cannot modify the permit.
NOTE :- You will receive an email notification with status ‘Cancelled’ when
NPPO officer cancels the permit application.
Rejected The NPPO permit application has been rejected by NPPO (with
reasons of rejection) either during vetting or during processing,
based on NPPO officer’s own decision.

NOTE : where applicable, for permit applications requiring prior approval

by a ‘recommender’ agency (i.e. AMB or NAPRO), if the ‘recommender’
agency rejected the application, TradeLink automatically rejects the
application.
You can retrieve the permit application (from the search page only)
for viewing and printing. But you cannot modify it.
NOTE :- You will receive an email notification with status ‘Rejected’ when
NPPO officer or TradeLink rejects the permit application.
Approved The NPPO permit application is approved by NPPO (with reasons of

approval) during processing, based on NPPO officer’s own decision.
When the status becomes ‘Approved’, a unique permit number

(i.e. NPPO201800483I) is automatically generated (with an issue date
and an expiry date).
You can retrieve the issued import permit (from the search page
only) for viewing and printing. The permit can contain general
conditions of import and any specific conditions of import. But you
cannot modify the permit.
NOTE :- You will receive an email notification with status ‘Approved’ when
NPPO officer approves the permit application.
3. NPPO Request for Delivery Allowed (also known as NPPO Clearance

application, identified by a generated Clearance Number i.e.
C2018050700471NPPO).
A NPPO request for Delivery Allowed is created based on a NPPO permit number.
The request contains the NPPO permit data fields as well as specific data fields
(‘actual shipment date’ and other shipping details, ‘inspection required’ flag, actual
country of origin, actual quantity) and specific attachments that are required by
NPPO at time of consignment arrival such as commercial invoice, bill of
lading/airway bill and phytosanitary certificate.
NPPO officers can retrieve, vet and process NPPO requests for Delivery Allowed.

Incomplete The generated request for Delivery Allowed contains either

mandatory data fields which have not yet been input or no
uploaded mandatory attachment(s).
You can retrieve the request for Delivery Allowed (from the
dashboard link or from the search page). You can then modify it.
After modification, you can delete the request or save the request
to Incomplete or to Complete.
Completed The generated request for Delivery Allowed contains ALL mandatory
data fields which have been input and ALL uploaded required
mandatory attachment(s).
You can retrieve the request (from the dashboard link or from the
search page). You can then modify it.
After modification, you can either delete the request or save the
request to Incomplete/Complete and/or submit the request to
NPPO.
Submitted The request for Delivery Allowed has been successfully submitted to
NPPO for vetting and processing.
search page) for viewing and printing. But you cannot modify it.
Under The request for Delivery Allowed that was submitted or re-
Process submitted (in response to an under query) has been viewed at least
once by NPPO.
NOTE :- You will receive an email notification with status ‘Under Process’
when NPPO officer views the new request for Delivery Allowed that was
submitted by you for the first time.
Under Query The request for Delivery Allowed has been put under query by NPPO
(with reasons of query) during vetting or during processing because
NPPO officer noticed some missing or wrong required attachments
on the request.

search page) for viewing and printing.
NPPO officer and then upload the correct attachments. However you
cannot modify the other data fields. After the upload of
attachments, you should then save and/or submit the request again
to NPPO.
NOTE :- You will receive an email notification with status ‘Under Query’
when NPPO officer puts the request under query.
Cancelled The request for Delivery Allowed is automatically cancelled only

upon successful cancellation by NPPO officer of its related NPPO
permit number.
You can retrieve the request for Delivery Allowed (from the search
page only) for viewing and printing. But you cannot modify it.
Rejected The request for Delivery Allowed has been rejected by NPPO (with
reasons of rejection) either during vetting or during processing,
You can retrieve the request (from the search page only) for
viewing and printing. But you cannot modify it.
NOTE :- You will receive an email notification with status ‘Rejected’ when
NPPO officer rejects the request.
Ready For If NPPO applied fee(s) on the request for Delivery Allowed, the
Payment status becomes ‘Ready For Payment’ when the officer gives ‘final’ or
‘provisional’ clearance.
NOTE :- You will receive an email notification with status ‘Ready For
Payment’ when NPPO officer ‘final’ or ‘provisionally’ approves the request.
Approved The request for Delivery Allowed is given ‘final’ clearance (‘delivery
allowed’) by NPPO (with reasons of clearance) during processing,
NOTE 1 : where applicable, the status becomes ‘Approved’ only if the

payment of any applicable NPPO total fees has been recorded in TradeLink.

NOTE 2 : You will receive an email notification with status ‘Approved’ when
NPPO officer ‘final’ approves the request without applying any fees.
NOTE 3 :-
- NPPO officer might not approve all item hs code lines when giving ‘final’
clearance.
- You can take delivery of the consignment after MRA Customs has cleared
the related Customs declaration.
Approved The request for Delivery Allowed is given ‘provisional’ clearance

Pending (‘delivery allowed (pending control)’) by NPPO (with reasons of
Agency clearance) during processing, based on NPPO officer’s own decision.
Control
NOTE 1 : where applicable, the status becomes ‘Approved Pending Agency
Control’ only if the payment of any applicable NPPO total fees has been
recorded in TradeLink.
NOTE 2 : You will receive an email notification with status ‘Approved

Pending Agency Control’ when NPPO officer ‘provisionally’ approves the
request without applying any fees.
NOTE 3 :-
- NPPO gives ‘provisional’ clearance on a case to case basis (for

commodities which require control from NPPO in order to allow MRA
Customs clear the consignment but under NPPO seal. After Customs
clearance, NPPO will then proceed with its control before giving its final
release or no release.
- You cannot take physical delivery of the consignment, at this point.
Final Release The request for Delivery Allowed was initially given ‘provisional’
clearance/approval by NPPO for MRA Customs to clear the goods
and has already been controlled by NPPO.
The request has been given final release by NPPO.

NOTE 1 : You will receive an email notification with status ‘Final Release’
when NPPO officer final releases the request.
NOTE 2 :-
- NPPO officer might not approve all item hs code lines when giving ‘final
release’.
- You can now take physical delivery of the consignment.
Not Released The request for Delivery Allowed was initially given ‘provisional’
clearance/approval by NPPO for MRA Customs to clear the goods
and has already been controlled by NPPO).
The request has not been given final release by NPPO.
NOTE 1 : You will receive an email notification with status ‘Not Released’
when NPPO officer gives a no release on the request.
NOTE :
- You cannot take physical delivery of the consignment. The latter will be
eventually destroyed or re-exported.
4. AMB/NAPRO Request for Delivery Allowed (also known as AMB/NAPRO

Clearance application, identified by a generated Clearance Number i.e.
C2018050700471AMB, C2018050700472NAPRO and a Clearance Request ID i.e.
AMBCLR00002I, NAPROCLR00002I).
An AMB/NAPRO request for Delivery Allowed is automatically generated upon

successful submission of its related NPPO request for Delivery Allowed.
The AMB/NAPRO request contains the NPPO permit data fields as well as specific
data fields (‘actual shipment date’ and other shipping details, ‘inspection required’
flag, actual country of origin, actual quantity) and specific attachments that are

required by NPPO at time of consignment arrival such as commercial invoice, bill of
lading and phytosanitary certificate.
AMB/NAPRO officers can retrieve, vet and process their own requests for Delivery
Allowed.
NOTE : AMB/NAPRO in this case means either AMB or NAPRO, where applicable.
Submitted The AMB/NAPRO request for Delivery Allowed has been generated
as ‘Submitted’ for independent vetting/processing by AMB or
NAPRO upon successful submission of its related NPPO request for
Delivery Allowed.
Under The request for Delivery Allowed that was submitted or re-
Process submitted (in response to an under query) has been viewed at least
once by AMB/NAPRO.
NOTE :- You will receive an email notification with status ‘Under Process’
when AMB/NAPRO officer views the new request for Delivery Allowed that
was generated.
Under Query The request for Delivery Allowed has been put under query by
AMB/NAPRO (with reasons of query) during vetting or during
processing because AMB/NAPRO officer noticed some missing or
wrong required attachments on the request.
NOTE : You will receive an email notification with status ‘Under Query’
when AMB/NAPRO officer puts the request under query.
search page) for viewing and printing.
AMB/NAPRO officer and then upload the correct attachments.
However you cannot modify the other data fields. After the upload
of attachments, you should then save and/or submit the request
again to AMB/NAPRO.

Cancelled The request for Delivery Allowed is automatically cancelled only

upon successful cancellation by NPPO officer of its related NPPO
permit number.
Rejected The request for Delivery Allowed has been rejected by AMB/NAPRO
(with reasons of rejection) either during vetting or during
processing, based on AMB/NAPRO officer’s own decision.
NOTE : You will receive an email notification with status ‘Rejected’ when
AMB/NAPRO officer rejects the request.
You can retrieve the request (from the search page only) for
viewing and printing. But you cannot modify it.
Ready For If AMB/NAPRO applied fee(s) on the request for Delivery Allowed,
Payment the status becomes ‘Ready For Payment’ when the officer gives
‘final’ or ‘provisional’ clearance.
NOTE : You will receive an email notification with status ‘Ready For
Payment’ when AMB/NAPRO officer gives ‘provisional’ or ‘final’ clearance on
the request.
Approved The request for Delivery Allowed is given ‘final’ clearance (‘delivery
allowed’) by AMB/NAPRO (with reasons of clearance) during
processing, based on AMB/NAPRO officer’s own decision.
NOTE 1 : where applicable, the status becomes ‘Approved’ only if the

payment of any applicable AMB/NAPRO total fees has been recorded in
TradeLink.
NOTE 2 : You will receive an email notification with status ‘Approved’ when
AMB/NAPRO officer ‘final’ approves the request without applying any fees.
NOTE 3 :-
- AMB/NAPRO officer might not approve all item hs code lines when giving
‘final’ clearance.

- You can take delivery of the consignment after MRA Customs has cleared
the related Customs declaration.
Approved The request for Delivery Allowed is given ‘provisional’ clearance

Pending (‘delivery allowed (pending control)’) by AMB/NAPRO (with reasons
Agency of clearance) during processing, based on AMB/NAPRO officer’s own
Control decision.
NOTE 1 : where applicable, the status becomes ‘Approved Pending Agency

Control’ only if the payment of any applicable AMB/NAPRO total fees has
been recorded in TradeLink.
NOTE 2 : You will receive an email notification with status ‘Approved

Pending Agency Control’ when AMB/NAPRO officer ‘provisionally’ approves
the request without applying any fees.
NOTE 3 :-
- AMB/NAPRO gives ‘provisional’ clearance on a case to case basis (for

commodities which require control from AMB/NAPRO in order to allow MRA
Customs clear the consignment but under AMB/NAPRO seal. After Customs
clearance, AMB/NAPRO will then proceed with its control before giving its
final release or no release.
- You cannot take physical delivery of the consignment, at this point.
Final Release The request for Delivery Allowed was initially given ‘provisional’
clearance/approval by AMB/NAPRO for MRA Customs to clear the
goods and has already been controlled by AMB/NAPRO.
The request has been given final release by AMB/NAPRO.
NOTE 1 : You will receive an email notification with status ‘Final Release’
when AMB/NAPRO officer gives final release on the request.
NOTE 2 :-
- AMB/NAPRO officer might not approve all item hs code lines when giving
‘final release’.

- You can now take physical delivery of the consignment.
Not Released The request for Delivery Allowed was initially given ‘provisional’
clearance/approval by AMB/NAPRO for MRA Customs to clear the
goods and has already been controlled by AMB/NAPRO.
The request has not been given final release by AMB/NAPRO.
NOTE 1 : You will receive an email notification with status ‘Not Released’
when AMB/NAPRO officer gives a no release on the request.
NOTE 2 :-
- You cannot take physical delivery of the consignment. The latter will be
eventually destroyed or re-exported.
8. Dashboard Links
The Dashboard contains some useful links for a quick retrieval of permit applications or
requests for Delivery Allowed (‘clearance applications’) which either have not yet been
processed or are being processed by NPPO (and where applicable, by AMB or by
NAPRO).
Applications which are already approved, rejected or cancelled cannot be retrieved from
the dashboard but can be retrieved from the menu search page.
Since the TradeLink interface allows you to apply either for an import permit or for an
export permit, you will therefore retrieve permit applications separately for imports and
for exports.

NOTE : The Registration TAB (which is the TAB being displayed by default) is not
applicable for NPPO controlled commodities.
You should therefore click either on the Permit TAB or on the Clearance / Delivery
Allowed TAB.
For the Permit TAB, choose IMPORT and click on the following dashboard links
:-
Number of created applications : to get a list of newly created applications for

permit (‘main’ applications) which you can still modify and save or delete.
However the given applications should not yet contain any related specific NPPO
import permit applications.

Number of incomplete permit applications : to get a list of specific NPPO import
permit applications, not yet submitted to NPPO, which you can still modify and
save or delete.
Number of complete permit applications : to get a list of specific NPPO import

permit applications, not yet submitted to NPPO, which you can still modify, save
and submit or delete.
Number of submitted permit applications : to get a list of new specific NPPO

import permit applications, already submitted to NPPO, which you can only
request for cancellation, view or print.
Number of permit applications in error : to get a list of specific NPPO import

permit applications, for which NPPO set ‘in-error’ due to anomalies, and which
you can view, print, make corrections and submit again to NPPO. You can also
view or print or request for cancellation.
Number of permit applications under query : to get a list of specific NPPO import
permit applications, for which NPPO sent a query for missing or wrong
attachments, and which you can only upload attachments & save them and
submit the application again to NPPO. You can also view or print or request for
cancellation.
Number of permit applications under query from recommender : to get a list of

specific NPPO import permit applications which require vetting/processing by the
‘recommender’ agency (i.e. AMB or NAPRO) prior to approval by NPPO, for which
the ‘recommender’ agency sent a query for missing or wrong attachments, and
which you can only upload attachments & save them and submit the application
again to the ‘recommender’ agency. You can also view or print or request for
cancellation.
Number of permit applications under process : to get a list of specific new NPPO
import permit applications which have already been viewed by NPPO (following
their submission), and which you can only view or print or request for
cancellation.
Number of permit applications requiring amendment :

NOT APPLICABLE for NPPO !!!

For the Clearance/Delivery Allowed TAB, choose IMPORT and click on the
following dashboard links :-
Number of incomplete Clearance applications : to get a list of requests for

Delivery Allowed not yet submitted to NPPO, which you can still modify and save
or view or print or delete.
Number of complete Clearance applications : to get a list of requests for Delivery

Allowed not yet submitted to NPPO, which you can still modify, save and submit
or view or print or delete.
Number of Clearance applications Under Query : to get a list of requests for

Delivery Allowed, for which NPPO sent a query for missing or wrong attachments,
and which you can only upload attachments & save them and submit the request
again to NPPO. You can also view or print.
Number of Clearance applications Under Process : to get a list of new requests

for Delivery Allowed which have already been viewed by NPPO (following their
submission), and which you can only view or print.

Number of Submitted Clearance applications : to get a list of new requests for

Delivery Allowed, already submitted to NPPO, which you can only view or print.
9. Statement Of Account
You can verify your statement of account with MNS through TradeLink.
To retrieve the statement of account, go to {Report} on the menu bar as shown

in the screenshot below.
Then select {Statement Of Account} as shown in the screenshot below.
Your statement of account will contain, for a given period, the updated balance
amount as at today (available funds in MNS pre-paid account) and all the
transactions (deposits received and payment of single window application fees).

An example of your Statement Of Account screen is shown below :-
Permit application account details
When viewing an application for import permit, you can also expand your
account’s accordion details to check your current balance (Balance MUR) before
creating/submitting an application for permit.
Below is an example of your account’s accordion details :-
NOTE : the amount shown in the above examples are just ‘dummy’ amounts used for
testing purposes only.
10. Maintenance of Importer Details List
10 .1 . C R E A T E A N E W I M P O R T E R
In order to create new applications for import permit in TradeLink either for
yourself (as a self-importer for you and if required for your sister companies) or
on behalf of importers (as a representative/agent for importers), you will first
have to define the importer details in MNS TradeNet Portal.

To create a new importer, go to {Maintenance Importer/Exporter} on the
TradeNet Portal menu bar and choose Importer/Exporter for Permit
Application as shown in the screenshot below.
Then click on New button to open the form for input of importer details as shown
below.
You can define three type of importers :-
a. C R E A T E A N I M P O R T E R W H I C H H A S A V A L I D BR N ( B U S I N E S S
R E G I S T R A T I O N N U M B E R ) A N D T A N (MR A T A X A C C O U N T N U M B E R ) .

If the importer is a corporate or an individual who does have a local BRN and a
TAN and would like to import controlled commodities (i.e. regularly for sales on
local market etc…), you should input both a valid BRN and TAN. The system will
check whether the combination of BRN/TAN that you input does exist in MRA
database.
b. C R E A T E A N I M P O R T E R W H I C H H A S A NI D I N V A L I D F O R M A T .
If the importer is a citizen of Mauritius who does not have a BRN/TAN but would
like to import controlled commodities (i.e. occasionally purchase from the
Internet or import personal belongings as a returning resident etc…), you should
instead input his NID (National Identity Card number) in 14 characters long (i.e.
G2305724572532).
c. C R E A T E A N I M P O R T E R W H I C H H A S A N O T H E R I D.
If the importer is not a citizen of Mauritius who does not have a BRN/TAN/NID but
would like to import controlled commodities (i.e. occasionally purchase from the
Internet etc…) or an overseas corporate who does not have a local BRN/TAN, you
should instead input his Other ID (i.e. passport number, overseas corporate ID
etc…).
10 .2 . R E T R I E V E A N E X I S T I N G I M P O R T E R
In order to view or update an existing importer details, you will have to

retrieve the given importer.
To retrieve an existing importer, go to {Maintenance Importer/Exporter} on

the TradeNet Portal menu bar and choose Importer/Exporter for Permit
Application to open the search page as shown in the screenshot below.

Then input a search criteria (i.e. Importer/Exporter Name) or a combination of

search criterias and click on Search button to get the search results list.
Then select the corresponding row from the search results list and click on the
icon to open the form for viewing/editing of importer details as shown

below.
11. Locking Mechanism Control

For a given session (initial session), you can work on a given application for
permit/application for clearance (‘request for Delivery Allowed’) as follows :-
• input data fields in a new application.
• edit data fields in an existing application.
• save the application.
At this point, the application is automatically ‘locked’.
If a new session is opened by another user (of same MNS account as yours), that
user will see the application marked as locked from the list of applications (locked
icon).
That user can only view and eventually print the given ‘locked’ application in
that new session.
When the application for permit that has been ‘locked’ in the initial session is
successfully submitted or if you click on the link Back to dashboard, the locking
mechanism is automatically removed.
Unlock Application (‘Reset’)

If a user would like to edit a given application which is still locked (i.e. session
timeout), that user can remove the locking mechanism by ‘resetting’ the
application.
Permit (‘main’ Applications)

Delivery Allowed (clearance application)
To reset a given locked application, go to {Maintenance} on the TradeNet Portal

menu bar and choose Reset Permit or Reset Delivery Allowed.
Then select the given application number (main application number for permit or
clearance application number for Delivery Allowed) from the list and click on
Reset button.
For permit, the main application and its related sub applications (permit
applications) will be reset.
For delivery allowed, the clearance application will be reset.

Import Permit - NPPO - Quick Steps Guide

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Import Permit - NPPO - Quick Steps Guide

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MAURITIUS TRADELINK (NPPO)

Quick Steps Guide for the Applicant

Online Application for Plant

National Plant Protection Office

Version 1.0 September 2018

2. GETTING STARTED ............................................................................ 3

SYSTEM REQUIREMENTS ....................................................................... 3

USER REQUIREMENTS ............................................................................. 4

3. ACCESSING SYSTEM ......................................................................... 4

4. APPLY FOR PLANT IMPORT PERMIT ........................................... 9

5. REQUEST FOR PERMIT APPLICATION CANCELLATION ..... 36

6. REQUEST FOR DELIVERY ALLOWED (‘CLEARANCE

7. SUMMARY OF APPLICATION/REQUEST STATUS ................. 55

8. DASHBOARD LINKS ........................................................................ 67

9. STATEMENT OF ACCOUNT ............................................................. 71

10. MAINTENANCE OF IMPORTER DETAILS LIST .................... 72

11. LOCKING MECHANISM CONTROL ........................................... 75

Mauritius Network Services Ltd Ver 1.0 Page 2

NPPO is one of the Other Government Agencies (OGAs) in the republic of

The importers or their representatives (also known as Applicants) who will be

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 Internet connection, preferably a broadband connection.

 Any of the following Web browsers with the latest version :

Internet Explorer version 11 and Edge can also be recommended though

All these web browsers should have auto-updates enabled.

This section provides the necessary information on how to access TradeLink.

Mauritius Network Services Ltd Ver 1.0 Page 4

The Authentication screen of the [TradeNet Portal] serves as the security

This is where you need to provide your U s e r I D and P a ss w o rd for the

To begin with the login process you need to:

(1) Enter your U s er ID .

(2) Enter your Pa s s wo r d.

(3) Click L ogi n .

"By signing in I agree to the MNS NSA"

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Select {Mauritius TradeLink} from the menu bar to access import

You will have a welcome greeting with your user ID to TradeLink.

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4. APPLY FOR PLANT IMPORT PERMIT

4.1. New Permit application

The application for plant import permit screen is as follows:

Mauritius Network Services Ltd Ver 1.0 Page 9

The application for permit form is explained briefly below :

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You must then choose a Transaction Type from the List.

Below is an example of a filled application for permit (‘main’ application).

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The allows you to delete a row of HS code.

(1) <Save>: Allows you to save changes.

( 3 ) <Cancel>: Allows you to cancel the changes made to your form.

(1) <Save>: Allows you to save changes

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(4) <Delete>: Allows you to delete the application.

Automatic generation of specific NPPO application(s) for import permit depending

RECOMMENDER SUCH AS AMB OR NAPRO.

 ANOTHER SPECIFIC NPPO PERMIT APPLICATION WILL BE GENERATED FOR HS

 ANOTHER SPECIFIC NPPO PERMIT APPLICATION WILL BE GENERATED FO R HS

Mauritius Network Services Ltd Ver 1.0 Page 13

A specific NPPO permit application containing Hs Code(s)

Header & Item sections

More details on a given Item line