Re: Not able to login Jump server - Network level... https://mail.notes.na.collabserv.com/livemail/0/6...

From: Yakub A Mohammad/India/IBM@IBMIN

To: Chaya Devi1/India/IBM@IBMIN, Sundaresan Venkataraman/India/IBM@IBMIN
Cc: Caroline Selvaraj/India/IBM@IBMIN, Chaitanya B Sherla/India/IBM@IBMIN, Dheeraj Nayak/India/IBM@IBMIN,
Mukesh Kumar Ojha/India/IBM@IBMMail, Nelson B Peter/India/IBM@IBMIN, Sundaresan Venkataraman/India
/IBM@IBMIN, Srinivas R Mandarapu1/India/IBM@IBMIN, imi_td_wintel@in.ibm.com,
imi_td_wintel@wwpdl.vnet.ibm.com, Jebakumar Ramasamy/India/IBM@IBMIN, Kuldeep Pandey14/India
/IBM@IBMIN

Date: Friday, May 29, 2020 05:45PM

Subject: Re: Not able to login Jump server - Network level authentication

Hi Team,

Please find below steps to login to server (do not use PIN to authenticate)

Step 1:

Step 2: click on More choices

1 of 7 29/05/20, 6:45 pm
Re: Not able to login Jump server - Network level... https://mail.notes.na.collabserv.com/livemail/0/6...

Step 3: enter your domain credentials and click OK

Thanks & Regards

Yakub Ali Mohammad
(M): 9110732014

----- Original message -----

From: Chaya Devi1/India/IBM
To: Chaitanya B Sherla/India/IBM@IBMIN
Cc: Caroline Selvaraj/India/IBM@IBMIN, Dheeraj Nayak/India/IBM@IBMIN, Mukesh Kumar Ojha/India/IBM@IBMMail,
Nelson B Peter/India/IBM@IBMIN, Sundaresan Venkataraman/India/IBM@IBMIN, Yakub A Mohammad/India
/IBM@IBMIN
Subject: Re: Not able to login Jump server - Network level authentication
Date: Fri, May 29, 2020 4:11 PM

Hello Chaitanya,

2 of 7 29/05/20, 6:45 pm
Re: Not able to login Jump server - Network level... https://mail.notes.na.collabserv.com/livemail/0/6...

We are following the provided steps, still we are getting the below error.

Regards
Chaya
IBM Security

----- Original message -----

From: Chaitanya B Sherla/India/IBM
To: Chaya Devi1/India/IBM@IBMIN, Sundaresan Venkataraman/India/IBM@IBMIN
Cc: Caroline Selvaraj/India/IBM@IBMIN, Dheeraj Nayak/India/IBM@IBMIN, Mukesh Kumar Ojha/India/IBM@IBMMail,
Nelson B Peter/India/IBM@IBMIN, Sundaresan Venkataraman/India/IBM@IBMIN, Yakub A Mohammad/India
/IBM@IBMIN
Subject: Re: Not able to login Jump server - Network level authentication
Date: Fri, May 29, 2020 3:58 PM

Hi Chaya/Sundaresan

Kindly follow the below procedure to login

Enter the PIN ( same as windows 10 KVM pin)

3 of 7 29/05/20, 6:45 pm
Re: Not able to login Jump server - Network level... https://mail.notes.na.collabserv.com/livemail/0/6...

Then use the credential for jump server.

4 of 7 29/05/20, 6:45 pm
Re: Not able to login Jump server - Network level... https://mail.notes.na.collabserv.com/livemail/0/6...

Regards,
Chaitanya
RMI Infra.

-----Chaya Devi1/India/IBM wrote: -----

To: Chaitanya B Sherla/India/IBM@IBMIN
From: Chaya Devi1/India/IBM
Date: 05/29/2020 02:40PM
Cc: Caroline Selvaraj/India/IBM@IBMIN, Chaitanya B Sherla/India/IBM@IBMIN, Dheeraj Nayak/India/IBM@IBMIN,
Mukesh Kumar Ojha/India/IBM@IBMMail, Nelson B Peter/India/IBM@IBMIN, Sundaresan Venkataraman/India
/IBM@IBMIN
Subject: Re: Not able to login Jump server - Network level authentication

Hello Chaitanya,

Even we are facing the same issue, we are unable to do RDP to our servers. Please check and confirm. I have attached
the screenshot of the error below.

5 of 7 29/05/20, 6:45 pm
Re: Not able to login Jump server - Network level... https://mail.notes.na.collabserv.com/livemail/0/6...

EPO server IP: 10.113.102.147, 10.113.102.148

RDP server: 10.217.45.83

Thanks and Regards

Chaya
IBM Security

----- Original message -----

From: Sundaresan Venkataraman/India/IBM
To: Chaitanya B Sherla/India/IBM@IBMIN
Cc: Caroline Selvaraj/India/IBM@IBMIN, Mukesh Kumar Ojha/India/IBM@IBMMail, Nelson B Peter/India/IBM@IBMIN,
Chaya Devi1/India/IBM@IBMIN, Dheeraj Nayak/India/IBM@IBMIN
Subject: Re: Not able to login Jump server - Network level authentication
Date: Fri, May 29, 2020 2:29 PM

++ Chaya and Dhreej

Thanks & Regards,

Sundaresan Venkataraman ( Sundar )

MTP, G1 - Block Nagawara Outer ring Road, India.
Email: sundarve@in.ibm.com

----- Original message -----

From: Chaitanya B Sherla/India/IBM
To: Sundaresan Venkataraman/India/IBM@IBMIN
Cc: Mukesh Kumar Ojha/India/IBM@IBMMail, Caroline Selvaraj/India/IBM@IBMIN, Nelson B Peter/India
/IBM@IBMIN
Subject: Re: Not able to login Jump server - Network level authentication
Date: Fri, May 29, 2020 12:15 PM

Hi SUndar,

Iam working on this.

6 of 7 29/05/20, 6:45 pm
Re: Not able to login Jump server - Network level... https://mail.notes.na.collabserv.com/livemail/0/6...

I will get back to you once I get the update.

Thanks,
Chaitanya.

-----Sundaresan Venkataraman/India/IBM wrote: -----

To: Chaitanya B Sherla/India/IBM@IBMIN
From: Sundaresan Venkataraman/India/IBM
Date: 05/29/2020 12:09PM
Cc: Mukesh Kumar Ojha/India/IBM@IBMMail, Caroline Selvaraj/India/IBM@IBMIN, Nelson B Peter/India
/IBM@IBMIN
Subject: Not able to login Jump server - Network level authentication

Hi Team,

We could not able to login the SEPM console due to Network level authentication issues on Jump server.

It was working fine upto yesterday, suddenly getting below error message. Please check and let us know if
anything else.

Thanks & Regards,

Sundaresan Venkataraman ( Sundar )

MTP, G1 - Block Nagawara Outer ring Road, India.
Email: sundarve@in.ibm.com

7 of 7 29/05/20, 6:45 pm