FirstName LastName

LinkedIn Profile
Email ID | Mobile Number
Profile Summary
• 5 years IT consulting and solution management for Energy, Logistics and Shipping clients in Europe
• Expertise in people management, project management, technology consulting, business analysis and pre-sales

Professional Experience (6 Years 5 Months)

CapGemini India Pvt Ltd. ( Oct 2013 – Oct 2019) Consultant/Project Lead
• Managed 100+ applications on invoicing content and collaboration platforms for Energy, Logistics and Shipping firms
while leading a cross-geographical team of 9 members.
Technology Consulting
• Pioneered automation to reduce application support costs of disk housekeeping and services by ~48 hours.
• Developed project induction manuals & artefacts saving ~100 person-hours annually, while on boarding new members
• Reduced costs of USD 100K by creating knowledge database for recurring issues saving 10 daily man hours
• Standardised information exchange protocol among vendors reducing issues by 60% under SLA adherence > 90%
• Documented “Root Cause Analysis” and “Problem Incidents” bringing down the errors and recurrent issues by 60%
• Awarded Xtra Mile Reward for outstanding performance and lasting contribution in Infra Services.
Business Analysis/ Pre-Sales
• Provided technology support for RFPs and thus helped improve the conversion rate by 10%
• Coordinated with service delivery teams to provide response to RFP related to Data Archiving & Purging Solution
Project Management
• Managed end to end IT life cycle of agricultural goods procurement, energy & gas bill invoicing and logistics database
• Experienced in change & release management on install & DB refresh, standard upgrade & hotfix in production
• Bridged the gap between client and other technology vendors by acting as tech coordinator. Maintained SLA over 90%
• Awarded Project Star Reward for outstanding performance and lasting contribution in Infra Services.
People Management
• Led global team of 9 to manage 100+ apps on invoicing content & collaboration platform with 21K L2 issues annually
• Responsible for project pricing/costing estimations, resource allocations in logistics account worth 3 Mn GBP
• Handled team of 15 members to carryout patching activity in around 1200 servers for 36 continuous hours during
“WannaCry ransomware attack, 2017” crisis and prevented any damage in client’s servers.
• Responsible for end-to-end resolution of critical incidents & problem solving with a success rate of 95%

Academic Projects at IMT

• <List of academic projects (submissions as part of various courses you have done), live projects, short term projects,
project during immersion etc. which bring out your interest and experience in area you are applying for>

Certifications
• ITIL Certified (ITILv3): 2014 Foundation certificate in Information Technology Service Management

Academic Background
Degree Institute CGPA / %age Completion Year
PGDM – Executive Fulltime IMT Ghaziabad, India Pursuing 2020
B. Tech Mechanical VSSUT Burla, (formerly UCE Burla) 7.13 2013
12th Science Balasore College, Sovarampur 59.2% 2009
10th Science St. Vincent Convent School 80% 2007

Extra-curricular Activities
• <Include any clubs that you are a part of in IMT>
• <Include B-School competitions you have won>
emplacement@imt.edu
FirstName LastName
LinkedIn Profile
Email ID | Mobile Number
• <Bring out the extra dimensions in your life here to add new flavours to your resume>

emplacement@imt.edu