LusailRealEstateDevelopmentCompany
Health,Safety,Security,Environment,Logistics&Quality
Department















STANDARD OPERATION PROCEDURE – Incident & Event Reporting

AndInvestigation

AmendmentRecord
DocumentNo LUSHSEWG3446004.03  Rev 3
    
UncontrolledCopy   ControlledCopy x  Date 29Nov15

COMPANYPROPRIETARYINFORMATION

Prior to use, ensure this document is the most recent revision by checking the Master Document List. To request a change,
submit a Document Change Request to the Document Control Representative. Master copy of this document will be
maintainedbytheLREDCQA/QCManager.Notcontrolledifprinted.

LusailRealEstateDevelopmentCompany HSE–Incident&EventReportingandInvestigation


This document is reviewed to ensure its continuing relevance to the systems and process that it describes. A
recordofcontextualadditionsoromissionsisgivenbelow:

Rev .No Description / Comments Prepared By Checked By Approved By Issue Date

(Pg. 1) Company Propriety st
HSE Working 1 April
1 Information – Not controlled if Michael Ford Uwe Krueger
Group 2015
printed has been added.

(Pg. 2) Revised Amendment HSE Working Michael Ford 1st April

1 Uwe Krueger
Table Group 2015

Review document – document

23 August
2 refers number were required to Bruce Bester Michael Ford Uw
U
Uwe
we Krueger
Krrue
K e
2015
be up dated
3 Review entire document Bruce Bester Michael Ford Uw
U
Uwe
we Kr
K
Kruger
ruge 29 Nov 15


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LusailRealEstateDevelopmentCompany HSE–Incident&EventReportingandInvestigation


CONTENTS           

1.0 PURPOSE&SCOPE................................................................................................................................4
2.0 DEFINITIONS.........................................................................................................................................4
3.0 RESPONSIBILITIES..................................................................................................................................7
4.0 TYPESOFINCIDENTS.............................................................................................................................7
5.0 INCIDENTREPORTING...........................................................................................................................7
5.1 FIRSTAIDINCIDENTS.....................................................................................................................................7
5.2 INJURYREQUIRINGMEDICALTREATMENTBEYONDFIRSTAID.................................................................................7
5.2.1 IncidentReportingProtocol............................................................................................................8
5.2.2 Fatality............................................................................................................................................9
5.2.3 Majorinjury.....................................................................................................................................9
5.2.4 Over3DayLightOrRestricted/ModifiedCase.............................................................................9
5.2.5 SpecifiedDisease.............................................................................................................................9
5.2.6 DangerousOccurrence....................................................................................................................9
5.3 OCCUPATIONALILLNESS...............................................................................................................................10
5.4 VEHICLEACCIDENTS....................................................................................................................................10
5.5 PROPERTYDAMAGEINCIDENTS.....................................................................................................................11
5.6 HAZARDOUSMATERIALSSPILL/DISCHARGE/RELEASE.........................................................................................11
6.0 INCIDENTINVESTIGATION...................................................................................................................11
7.0 POSTINCIDENTBRIEFING(PIB)............................................................................................................12
8.0 TRAINING&DOCUMENTATION...........................................................................................................13
9.0 REFERENCES........................................................................................................................................13










        









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LusailRealEstateDevelopmentCompany HSE–Incident&EventReportingandInvestigation


1.0 PURPOSE&SCOPE

LREDC is committed to a “Zero Incident Performance” policy. Only through thorough investigation,
understanding, and response to incidents which occur in the LREDC workplace will employees proactively
eliminateorminimizeincidentoccurrenceinthefuture.
Incidentreportingandinvestigationisintendedtoprovidemanagementwithaclearunderstandingofwhyand
howanincidentoccurred.Thisincludesidentifyingtheprimaryor“root”cause(s),andcontributingfactorsofthe
incident. From this understanding, management and staff can identify and implement the actions which are
necessaryatboththemanagementandoperationallevelstopreventasimilaroccurrencefromoccurringagain.
A comprehensive incident reportingand investigation programprovides multiple benefits toLREDCemployees
and stakeholders.  Aside from the avoidance or minimization of human pain and suffering, prevention of
incidents serves to minimize overall company loss resulting from elevated operational costs, lost productivity,
decreaseinworkermorale,scheduledelay,andcostsassociatedwithincidentcasemanagement,medicalcare,
insurances,retrainingorrecruitmentfornewemployeesetc.
This Incident Reporting and Investigation Procedure applies to all personnel, all General Service Contractors /
employees, Consultants, and Subcontractors / employees working at or visiting the LREDC site. Personnel who
aredirectlyinvolvedinorwitnesstoanemployeeinjuryorillness,hazmatspill,propertyorequipmentdamage,
or“nearmiss”incidentarerequiredtoconformtotheguidelinespresentedinthisProcedure.

2.0 DEFINITIONS 

JobHazardAnalysis(JHA) Aprocessusedtoidentifythehazardsorpotentialhazardsassociatedwitheachstepof
a job or work plan to uncover hazards and then eliminate, control, or remove them
beforetheworkisstarted.
DesignFailure Failure resulting from poor or improper engineering, or failure by management to
constructperdesignspecifications
Discharge A planned and uncontrolled release or spill of a substance into the air, water or on
land.Generallyreferstohazardoussubstancesdischarges.
EMT EmergencyMedicalTechnicianresponders
MajorPropertyDamage Is damage to, or the destruction of, public or private property, caused either by a
 person,equipment,accidentorbynaturalphenomenaoverthevalueofQAR250,000
MinorPropertyDamage Is damage to, or the destruction of, public or private property, caused either by a
person, equipment, accident or by natural phenomena over the value between QAR
10,000andQAR249,000
Explosion Rapid expansion of  gases generally coupled with fire resulting in damage to all
materialswithintherangeoftheexplosion’senergy
Event UsedinterchangeablywithIncident
ThePrinciple LusailRealEstateDevelopmentCompany
LREDCRepresentative SupervisoryConsultant,PMCMandorLREDCHSEDepartment
ContractorRepresentative Supervisory ConsultantandorContractor’semployee
Contractor A person or entity that enters into a contract/agreement with LREDC.Also known as
SupportServiceProvider.
Onsite Treating Medical Thehealthprofessionalthatinitiallyassessesandtreatstheinjuredorillworker.
Professional


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LusailRealEstateDevelopmentCompany HSE–Incident&EventReportingandInvestigation


FirstAid(FIA) FirstAidinjuriesareinjuriesthatcanbetreatedbyFirstAidanddonotrequirefollow
upmedicaltreatment.
Examplesinclude:
• Using a nonprescription medication at nonprescription strength (formedications
available in both prescription and nonprescription form, a recommendation by a
physician or other licensed health care professional to use a nonprescription
medicationatprescriptionstrengthisconsideredmedicaltreatment).
• Administering tetanus immunizations (other immunizations such as Hepatitis B
vaccineorrabiesvaccineareconsideredmedicaltreatment).
• Cleaning,flushingorsoakingwoundsonthesurfaceoftheskin.
• Usingwoundcoveringssuchasbandages,BandAids,gauzepadsetc.;orusingglue
orbutterflybandagesorSteriStrips(otherwoundclosingdevicessuchassutures;
staplesetc.areconsideredmedicaltreatment).
• Usinghotorcoldtherapy.
• Using any nonrigid means of support, such as elastic bandages, wraps, nonrigid
back belts etc. (devices with rigid stays or other systems designed to immobilize
partsofthebodyareconsideredmedicaltreatmentforrecordkeepingpurposes).
• Usingtemporaryimmobilizationdeviceswhiletransportinganaccidentvictim(e.g.
splints,slings,neckcollars,backboardsetc.).
• Drillingofafingernailortoenailtorelievepressure,ordrainingfluidfromablister.
• Usingeyepatches.
• Removingforeignbodiesfromtheeyeusingonlyirrigationoracottonswab.
• Removingsplintersorforeignmaterialfromareasotherthantheeyebyirrigation,
tweezers,cottonswabsorothersimplemeans.
• Usingfingerguards.
• Usingmassages(physicaltherapyorchiropractictreatmentareconsideredmedical
treatmentforrecordkeepingpurposes)
• Drinkingfluidsforreliefofheatstress.
This is a complete list of all treatments considered first aid for record keeping
purposes.
Note – The treatments listed here are to be reported as first aid regardless of the
professionalstatusofthepersonprovidingthetreatment.
MedicalTreatmentbeyond Injuriesthatrequireactivemedicaltreatment(otherthandiagnosisorinvestigation)by
FirstAid a physician that could not be undertaken by a suitable trained first aid officer or
 paramedic.(PleasenoteinvestigationbyaDoctorwithoutspecifictreatmentisNOTa
medicaltreatmentcase)
RestrictedWorkInjury Anyinjurysustainedbyaworkerthatpreventsthemfromundertakingalltheirnormal
Cases dutiesundertheirclassification.(Dutiesmodifiedduetoeffectsofinjury,butstillable
toworkinsomecapacity)


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LusailRealEstateDevelopmentCompany
MajorInjuries
LostTimeInjury(LTI)
HealthandSafetyIncident
HSE
Incident
SignificantIncident
IncidentOwner
Supervisor
InjuryIncident
IncidentReviewBoard
DangerousOccurrence
NearMissIncident
Release
StructuralFailure
DocumentNo:LUSHSEWG3446004.03

HSE–Incident&EventReportingandInvestigation

Definedinjury,whichrequiresimmediatenotificationtoMinistryofLabor.(Qatar)
Specifically:
x Anyfracture,otherthantothefinger,thumbortoe
x Anyamputation
x Dislocationoftheshoulder,hip,knee,orspine
x Lossofsight(whethertemporaryorpermanent)
x Achemicalorhotmetalburntotheeyeorpenetratinginjurytotheeye
x Any injury resulting from an electric shock or electric burn, leading to
unconsciousness or requiring resuscitation, or admittance to hospital for more
than24hours
Anyotherinjury:
x Leadingtohypothermia,heatinducedillnessortounconsciousness
x Requiringresuscitation
x Requiringadmittancetohospitalformorethan24hours
x Lossofconsciousnesscausedbyasphyxiaorbyexposuretoaharmfulsubstance
orbiologicalagent
x Acute illness or loss of consciousness resulting from the absorption of any
substancebyinhalation,ingestionorthroughtheskin
x Acuteillness whichrequiresmedicaltreatmentwherethereisreasontobelieve
that this resulted from
exposuretoabiologicalagentoritstoxinsorinfectedmaterial.
An Injury not being a major injury that results in a person either missing 3 or more
consecutivedaysfromwork(notcountingthedayoftheaccident)orbeingunableto
fulfilhis/hernormaldutiesfor3ormoreconsecutivedays,includingnonworkingdays
i.e.weekends
Asystemfailurewhichhasorcouldhaveledtoafatality,injury,occupationalillness,
loss of containment, OHS public complaint, OHS legal claim or any other OHS
nonconformance (including improvement and prohibition notices). Is an unplanned
eventthatinterruptsthecompletionofanyactivity,andthatmayormaynotinclude
injuryorpropertydamage
HealthSafety&Environment.ForpurposesofthisProcedure,HSEreferstotheLusail
HealthSafety&EnvironmentalDepartment.
Anyeventwhichisunforeseenandunplannedwhichresultsinanyformofmaterialor
monetarylosstotheClient,Contractor,Consultant,employeeorvisitor.
Anyoccurrencethathasactuallyresultedinorhadthepotentialtoresultinoutcomes
classifiedasSignificant.
TheLineManagerresponsiblefortheworkareainwhichtheincidentoccurred.
Refers to the person in charge of the person involved in the incident. A supervisor’s
actualjobtitlemaychangedependingontheinvolvedperson’slevel,andmayinclude
frontlineSupervisors,
Anyincidentresultingininjurytoaworkerwhichrequiresmedicaltreatmentbeyond
firstaid.
A detailed in person review of the incident summary to identify cause. From cause
determination panel identifies corrective measures required to be implemented for
preventionoffuturesimilarincidents.
An unplanned and undesired occurrence (incident) which has the potential to cause
injury and which may or may not cause damage to property, equipment or the
environment.
Any occurrence, event, or situation having the potential to cause injury, illness,
exposure, property damage, etc.; which did not result in injury, illness, property
damage,etcthisparticularinstance.
Afailureofcontainmentorconfinementsystem(s),oraplanneddischargeresultingin
anuncontrolledspillofasubstanceintotheair,wateroronland
Structureasconstructedunexpectedlyfailsduetopoororimproperdesign,improper
construction,materialdefectordamage

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LusailRealEstateDevelopmentCompany HSE–Incident&EventReportingandInvestigation


VehicleAccident Anyincidentinvolvingwheelortrackmountedlightandheavyvehiclesorequipment
wherecollision,rollover,fire,orsimilarhasoccurred.
RIDDOR TheReportingof Injuries,DiseasesandDangerousOccurrencesRegulations

3.0 RESPONSIBILITIES

The Contractor is fully responsible for the preplanning, development of Method Statements, Job Hazard
Analysis,overallsafeworkplanningandimplementation.TheContractor’sProjectManagementisresponsiblefor
the assuring that all work is planned and conducted according to the preplanning document, Contractor and
LusailHealthSafety&Environment(HSE)proceduresandtheQatarConstructionSpecifications.Shouldaconflict
occurbetweenprocedures,standardsorrequirements,themorestringentshallapply.

TheContractorshallconductinvestigationsintoanyincidentthatoccurswithintheirareaofresponsibilityand
shallallowthePrincipal/LREDCRepresentativestoattendinvestigationsasrequired.

4.0 TYPESOFINCIDENTS

TheContractorshallimplementallpertinentrequirementsofthisProcedurewhenanyofthefollowingtypesof
incidents occur on the LREDC Project, or during offsite performance of work activities directly related to the
ContractorsscopeofworkundertheirContract.ThefollowingincidenttypesarecoveredbythisProcedure:
x DangerousOccurrence
x WorkRelatedInjuries
x HeatRelatedIllness
x OccupationalExposures(NotHeatRelated)
x Fires(AnySize)
x MinorEnvironmental(asaresultofanincident/accident)
x MajorEnvironmental(asaresultofanincident/accident)
x MinorProperty/EquipmentDamageorLoss
x MajorProperty/EquipmentDamageorLoss
x RoadAccident(MVA)

5.0 INCIDENTREPORTING

5.1 FirstAidIncidents

Therearevaryingdegreesoffirstaidtreatment.Inmanyinstances,aworkerwillsimplyobtainanitemfrom
thesitefirstaidboxandthenreturntowork.Somefirstaidcasesrequireavisittotheclinicorhealthcentre
tobetreatedbyanurseorphysician.Whateverthelevelofresponsecalledfor,allfirstaidcaseshavethe
potentialtoexacerbateovertimeifnotproperlyreportedandcaredfor.
Therationaleisthatminorinnocuouscuts,scrapes,etc,ifnotproperlycaredfor,canworsentoaseverecase
ofinfectionorothermedicalconditionresultinginMedicalTreatmentbeyondFirstAidorLostTimeCases.
Giventhis,allFirstAidInjuriesshallbereportedtotheirsupervisor/managerandregisteredontheFirstAid
Registerregardlessofseverity.
WhereFirstAidcasesarereferredtotheContractor’ssiteclinic,thephysicianshallberequiredtomaintaina
detailedCareLog.
RefertoSOP08“OccupationalHealthPlanminimumRequirements”,foradditionalproceduresandguidelines
formanagementoffirstaidinjurycases.

5.2 InjuryRequiringMedicalTreatmentBeyondFirstAid

Responseto injuryincidentsrequiringMedicalTreatmentbeyondFirstAidshall be managedinaccordance

withSOP14EmergencyResponse”,andthe“LREDCOccupationalHealthManagementProgram.”
WheretheSiteMedicalProfessionaldeterminesthatimmediateadvancedmedical(EMT)careisrequired,the
LusailControlandCommandCentre(LCCC)mustbenotifyviatheLREDCEmergencyNumberat44977666.


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Contractors / employees are advised to contact the LCCC instead of calling the Qatar Emergency number
“999”, as calls through the LREDC system are handled by the LREDC Security Department and emergency
servicesproviders’responsetimeswillbefaster.
Injury incidents require immediate verbal notification to the LREDC Representatives. This is regardless of
injuryseverityortimeofday.
Contractors / employees shall document the injury using form LUSHSEFM4453001 “LREDC Incident
Notification Report”. The completed written incident notification report shall be submitted to the LREDC
Representativeswithintwelve(12)businesshoursofincidentoccurrence.
ThestaffatContractorMedicalClinicsonsitewillbeprovidedwithadditionalinjuryreportingformsbythe
LREDCHealthAdvisor.Specifically,formLUSHSEFM4453001“LREDCIncidentNotificationReport”shallbe
completedforallpersonnelreceivingmedicaltreatmentatsitemedicalclinics.
The Contractor / employee shall make every effort to ensure that comparable medical reports and/ or
discharge documentation is acquired from the physicians where cases are treated at external clinics or
hospitals.CopiesofthesedocumentsshallbeincludedintheContractors/employeesIncidentInvestigation
Report.
All notified accidents shall be entered in the accident book including all employees, contractors /
stakeholders,visitorstositeandaccidentstomembersofthepublic.
Specifically,theContractorormanagershalltrack:
x Totalincidents
x Incidentsbytype
x Incidentsinvolvingmedicaltreatment
x Incidentsinvolvingaworkrestriction
x Incidentsinvolvinglosttime
TheContractorshallmaintainuptodaterecordsofallincidentsandmakeallrecordsavailableforreviewby
LREDCHSSELQREPRESENTATIVE.InadditiontheContractorwillprovideaLusailMonthlyHSEReportingForm
Records(LUSHSEFM4443005)onorbeforethe3rdofeverymonth.
The records must be sent to archive at the end of the contract with the rest of the contract documents.
Lessonslearnedandcorrectiveactionsplannedfollowingincidentinvestigationsmustbesharedwithallsite
personnel and implemented in all work areas where similar activities are occurring.  A safety alert will be
promulgatedand sent out by the CommunicationsDepartment when its necessaryto share certain lessons
learntcases.

5.2.1 IncidentReportingProtocol

The flowchart below indicates how and who you report and incident that requires outside emergency
agenciestoattendonLREDCsite,itisimportantthatthe“FirstPoint”ofcontactistheLCCCsotheycan
liaise, meet and lead in emergency services to where the incident is and to avoid any time delay or
confusion.  On no account are the emergency services to be called “Directly” as this will cause a
breakdown of communications and perhaps leadto emergency services not finding the correct location
andpossibledelayontreatingcasualtiesorthesituationinworsening.


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InaccordancewithQatarConstructionSpecifications,thefollowingmustbereportedimmediatelytothe
appropriateQatarEnforcingAuthority(EA)bythequickestpracticalmethod(usuallybytelephone)anda
reportsubmittedontheapprovedformwithin10days:
x Fatalitiesandmajorinjuries
x Injuriesresultinginincapacityformorethanthreedayswhenlinkedtocertainworkactivities
x Specifieddiseases
x Dangerousoccurrences.

AdescriptionofthelistedincidenttypeswhicharereportabletotheQatarEAhavebeenprovided
below:

5.2.2 Fatality

Thedeathofanyperson,whetherornottheyareatwork,ifitresultsfromanaccidentarisingoutoforin
connectionwithwork.

5.2.3 Majorinjury

Definedinjury,whichrequiresimmediatenotificationtoEnforcingAuthorityundertheReportingof
Injuries,DiseaseorDangerousOccurrence(RIDDOR).Specifically:
a) Anyfracture,otherthantothefinger,thumbortoe
b) Anyamputation
c) Dislocationoftheshoulder,hip,knee,orspine
d) Lossofsight(whethertemporaryorpermanent)
e) Achemicalorhotmetalburntotheeyeorpenetratinginjurytotheeye
f) Anyinjuryresultingfromanelectricshockorelectricburn,leadingtounconsciousnessor
requiringresuscitation,oradmittancetohospitalformorethan24hours
g) Anyotherinjury
i. Leadingtohypothermia,heatinducedillnessortounconsciousness
ii. Requiringresuscitation
iii. Requiringadmittancetohospitalformorethan24hours
iv. Lossofconsciousnesscausedbyasphyxiaorbyexposuretoaharmfulsubstanceor
biologicalagent
v. Acuteillnessorlossofconsciousnessresultingfromtheabsorptionofanysubstance
byinhalation,ingestionorthroughtheskin
vi. Acuteillnesswhichrequiresmedicaltreatmentwherethereisreasontobelievethat
thisresultedfromexposuretoabiologicalagentoritstoxinsorinfectedmaterial.

5.2.4 Over3DayLightOrRestricted/ModifiedCase

AnInjurynotbeingamajorinjurythatresultsinapersoneithermissing3ormoreconsecutivedaysfrom
work(notcountingthedayoftheaccident)orbeingunabletofulfilhis/hernormaldutiesfor3ormore
consecutivedays,includingnonworkingdaysi.e.weekends.

5.2.5 SpecifiedDisease

WhereanypersonsuffersfromanyoftheoccupationaldiseasesspecifiedinRIDDORandtheirwork
involvesoneoftheactivitiesnoted.Allinstanceswhereitissuspectedthatitmaybenecessarytoreport
anOccupationalDiseaseshouldbereferredtotheLREDCHSSELQDept.

5.2.6 DangerousOccurrence

Anoccurrence,whicharisesoutoforinconnectionwithworkandcontainedinRIDDOR,specificallyfor
constructionworks,thiswouldinclude:


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a) Thecollapseofoverturningof,orthefailureofanyloadbearingpartofanylift,hoist,crane,derrick,
MEWP,accesscradle,excavator,piledrivingframeorrig(over7minheight)orforklifttruck.
b) Anyunintentionalincidentinwhichplantorequipmentcomesintocontactwithorcausesan
electricaldischargebycomingintonearproximityofanoverheadelectricallineexceeding200volts
c)Electricalshortcircuitoroverloadattendedbyfireorexplosionandstopstheplantformorethan24
hoursorhasthepotentialfordeath.
d) Collapseof:
i. Scaffoldingover5minheight
ii. Scaffoldingerectedneartowater,whichcouldhaveresultedinadrowningincident
iii. Thesuspensionarrangementsofanyslungscaffold
iv. Incidentsinvolvingpipelinesorpipelineworksincludingunintentionalescapes,damage,etc.
e) Collapseof:
i. Abuildingorstructureunderconstruction,alteration,demolitionetcthatinvolvesthefallof
morethan5tonsofmaterial.
ii. Anyfloororwallofabuildingusedasaworkplace
iii. Anyfalsework
f) Theescapeofflammablesubstances,includingspecificquantitiesofliquidsorgas
g) Theescapeofanysubstancesinsufficientquantitiestodeathormajorinjuryordamagetohealth.

5.3 OccupationalIllness

Response to suspected or known occupational illnesses or exposures shall be managed in accordance with
SOP04“EmergencyResponse”,andthe“LREDCOccupationalHealthManagementProgram.”
TheContractor/managermustalwayssuspectthatillnessmaybeattributabletooccupationalexposuresor
stressors. An initial assessment of the ill worker (question and answer) and workplace area must be
conductedtoidentifypotentialsources/causesoftheillness.
Regardless of the known or suspected cause(s), Contractors / employees shall provide ill workers with the
necessary medical treatment, either at the site clinic or from outside sources. Where the Site Medical
Professional Representative determines that immediate advanced medical (EMT) care is required, the
Contractor/managershallnotifytheLCCCat44977666.
Incidentsinvolvingworkerillnessduetooccupationalexposures,eitherknownorsuspected,shallwarrantan
immediateverbalnotificationtotheLREDCRepresentative.
TheContractor/managershallfollowuptheverbalnotificationbycompletingtheLREDCIncidentNotification
Report LUSHSEFM4453001 Incident Notification Report. The completed report shall be submitted to the
LREDCRepresentativewithintwelve(12)businesshours.
AMedicalReport,preparedbythetreatingnurse/physicianshallbecompletedandattachedtotheIncident
Notification(wherepossible)andtheIncidentInvestigationReport.
The Contractor shall make every effort to ensure that comparable medical reports and/ or discharge
documentationisacquiredfromthephysicianswherecasesaretreatedatexternalclinicsorhospitals.Copies
ofthesedocumentsshallbeincludedintheContractors/employeesIncidentInvestigationReport.
Occupational Diseases have to be reported to the appropriate Enforcing Authority on the approved form.
(FormF100A).

5.4 VehicleAccidents

ResponsetovehicleaccidentsshallbemanagedinaccordancewithSOP04“EmergencyResponse.”Whereitis
determined that immediate advanced medical (EMT) care is required for injured motorists, the Contractor
shallnotifytheLCCCat44977666.
Vehicle accidents require an immediate verbal notification to both the LREDC Representative. This is
regardlessofseverityortimeofday.


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Contractors/employeesshallalsoverballynotifytheLCCCat44977666forallvehicleaccidentswhichhave,
or will, impact the flow of site traffic. Vehicle accidents resulting in damage to traffic controls, signs, etc.
warrantimmediatenotificationtoLCCC.
The Contractor shall provide LREDC Representative with written notification of the vehicle accident using
formLUSHSEFM4453001,“LREDCIncidentNotificationReport.”Thecompletedreportmustbesubmitted
withintwelve(12)businesshoursofincidentoccurrence.
Contractors / employees shall be prepared to clear site roads of immobilized vehicles when necessary.
Abandonmentofdamagedvehiclesalongsiteroadswillnotbepermitted.

5.5 PropertyDamageIncidents

This section shall include all incidents resulting in property damage belonging to the Contractor, Client,
Supervising Consultant, or public; including fires, explosions, structural and design failures, and general
damagetositefacilities,structuresandinfrastructure.
AllfiresandexplosionswarrantimmediateverbalnotificationtotheLCCCat44977666.Thisisregardlessof
sizeoffire/explosionandwhetheranythingremainsburning.
Contractors / employees shall provide immediate verbal notification to the LREDC Representative of all
property damage incidents. Notification shall be followed up in writing using form LUSHSEFM4453001
“LREDC Incident Notification Report.” The completed report shall be submitted to the LREDC HSSELQ
Departmentwithintwelve(12)businesshours.
Structural or design failures, or property damage affecting structural stability or integrity will warrant an
immediate response by the Contractor, and in some cases, external agencies. Response actions necessary
should be taken per guidelines provided in SOP 04 “Emergency Response” and SOP14 “Crisis And Disaster
Management”.

5.6 HazardousMaterialsSpill/Discharge/Release

AllContractors/employeeswhoplantouse,handle,and/orstorehazardousmaterialsontheLREDCProject
site shall be required to have a comprehensive spill response plan or program. This information may be
containedintheContractorsEmergencyResponsePlanorSpillPreventionControl&CountermeasuresPlan.
Responseactionsrequiredfollowinganincidentinvolvingspill,dischargeorreleaseofoneormorehazardous
materialsintotheair,water,orsoilshallbeconductedpertheContractorsinternalspillresponseplan.Should
theContractorhavenotmettherequirementforsuchaplan,theContractorshallperformspillresponseper
guidelinesspecifiedinSOP04&SOP014“EmergencyResponse”andCrisisDisasterManagement.
Spills, discharges and releases of hazardous materials occurring on the LREDC Project warrant immediate
verbalnotificationtotheLREDCRepresentative.Spills,discharges,orreleasesintowaterways,harbours,and/
orlagoonsoftheStateofQatarwarrantanimmediatenotificationtotheLCCCat44977666.
Depending upon the specifics of the spill, LREDC shall notify the Qatar Ministry of Environment (MOE) per
Ministryrequirements,seeSOP11“EnvironmentalOilSpillProcedure”.
TheContractorshallprovidetheLREDCRepresentativeinwrittennotificationofthespillusingformLUSHSE
FM4453001,“LREDCIncidentNotificationreport”,orsimilarinternalreport.Thecompletedreportmustbe
submittedwithintwelve(12)businesshoursofincidentoccurrence.

6.0 INCIDENTINVESTIGATION

Contractors/employeesshallimmediatelyprovideverbalnotificationtoLREDCRepresentativeforallincidents,
accidents,injuries,illnesses,andnearmissincidents.Contractors/employeesshallfollowupwithdocumented
notification to all aforementioned entities within twelve (12) hours. Where warranted due to the severity or
natureoftheincident,CONTRACTORshall completeallrequirednotificationsandreportstostatutoryentities.
Workshallbehaltedatincidentscenes,wherenecessary,inordertobegintheincidentinvestigationinanun
tamperedenvironment.


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Contractors/employeesshallperformacomprehensivepostincidentinvestigationprocesstoidentifyalldetails
oftheincident,determinetherootcause,contributingcausesprimaryandtoidentifyactionsorcontrols,which
arenecessary tomitigatethedeterminedcause(s).Highriskworkrelatedtoanyincidentshallbesuspended
untilariskassessmenthasbeendoneandappropriatecontrolsimplemented.
Contractors / employees are required to submit a complete incident investigation report using form LUSHSE
FM4453003 “LREDC Incident Investigation Report”, or similar internal form, to the LREDC Representative per
“LUSHSEWG3Draft”.Thecompletedreportshallcontainallwitnessstatements,medicalreports,incidentscene
photos,andsupportingdatadocumentingtheinvestigationprocesstaken.
The incident investigation process shall begin immediately following the incident. The HSSELQ Representative
shallmakethedecisionwhethertheincidentscenerequiresclosureandquarantinetosupporttheinvestigation
process.Thisdeterminationdecisionshalloccurforallincidentsofanyseverity.
Wheretheincidentscenehasbeenclosedandquarantined,theinvestigationprocessshallincludethegathering
offactssuchasworkerplacement,toolsinuseandtheircondition,lighting,housekeepingconditions,placement
ofequipment,etc.Allfactsaboutthescenemayprovecriticalindeterminationofincidentcause(s),aswellas
identifyingwhereliabilitiesexist.
The LREDC Representative shall ensure that only those persons qualified to conduct incident investigation are
engaged in this process. Statements shall be gathered as soon as possible from personnel involved in the
incident,allwitnesses,areasupervisors,andmanagementresponsiblefortheactivitiesandmeninthisarea.All
statementsshallbedocumentedandlateraddedtotheinvestigationreport.
In cases where new or modified information relating to an incident is identified following submittal of the
investigationreport,theContractorshallberequiredtoresubmitarevisedincidentinvestigationreportwhich
containsall updated/ revised/ new information.Investigationreport revisions shall be submitted to theLREDC
Representative within seventy two (72) business hours following identification of updated/ revised/ new
information.
The goal of incident investigation is to prevent the same incident from occurring again. A comprehensive
investigationprocesswillsuccessfullyidentifyrootcauseandcontributingcauses.Fromcauseidentification,the
Contractor can identify the changes in process, equipment, administration, etc. which are necessary to ensure
theincidentdoesnotrepeat.
Contractors / employees are required to implement identified corrective measures with the utmost urgency.
Completiondatesforallidentifiedcorrectivemeasuresshallbeprovidedontheinvestigationreport.Personnel
responsibleforcompletionoftheidentifiedcorrectivemeasuresshallalsobeindicatedinthereport.
The Contractor / Project Manager / Office Manager (whichever applies) shall participate in the incident
investigationprocess.Budgetandresourcesmustbemadeavailabletoimplementthenecessarychangestowork
activitiesorprocessesidentifiedduringtheinvestigationprocess.Onlywiththeirinputandsupportwillidentified
correctivemeasuresbesuccessfullyimplementedintheworkareainthetimeframenecessary.
Following implementation of corrective measures in the work area(s), Contractor Management, at some pre
determined time interval, shall reassess the effectiveness of corrective measures at prevention of the target
incident(s)andmodifywherenecessary.

7.0 POSTINCIDENTBRIEFING(PIB)

LREDC requires a Post Incident Briefing(s) (PIB) for all incidents / accidents. This is intended to assist the
Contractorinpostincident/accidenttaskassignment,informationcollatingandtheanalysationthereofinorder
toidentifyingcontributingcauses,rootcauseandtoformulaterobustcorrectivemeasuresnecessaryforprevent
reoccurrence.ThebriefingisnotintendedtoplaceblameonanyContractororemployee,norisittodegradethe
personsinvolvedintheincident.
The Contractor shall schedule and conduct a PIB within twenty four (24) hours or as early as reasonably
practicable(atthediscretionofLREDC)followingtheincidentoccurrence.Personnelinvitedtothemeetingsshall
include(butnotlimitedto):
x ContractorProjectManager
x ContractorsHSEManager
x AreaSupervisor/Foreman


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LusailRealEstateDevelopmentCompany HSE–Incident&EventReportingandInvestigation


x PersonnelInvolvedinIncident
x Witnesses(all)
x LREDCRepresentatives
During the PIB the parties involved will appoint and establish an investigation team and team leader. The
appointed Investigation Team Leader (normally the Contractors HSE Manager) will assign responsibilities as
requiredtoensureallnecessaryinformation/evidencecanbecollated.
It is necessary to collate the evidence to build up a picture of the incident and its causes. This is often an
interactiveprocess,betweenevidencegatheringandthedevelopmentofcauses,andmayinclude:
x Evaluate what actions have been taken or are needed to be taken to ensure the safety and / or the
protectionofthearea,meetinganylegislativerequirements.
x Reviewtheinitialnotification
x Takestatements,andinterviewstaffasrequired.
x Takemeasurementsandphotos.
x Submitphotosandanyotherdocumentationasrequired
x Collationofallevidencesourcesinchronologicalorder;
x Constructionofatimelinediagramtoorganisetheevidenceshowingchronologicalinterrelationships;
x Ensure the investigation goes far enough into the historical period prior to the incident so that all
contributoryfactorsarecovered;
x Crosscheckevidencetofindanytimegaps,lackofevidence,orareasofinconsistency;and
x Reintervieworrecheckevidencewheredisagreementorinconsistencyoccurs.

Note–someoftheaboveactivitiesmaynotberequiredforLevel1incidents
Form LUSHSEFM4443001 “HSE Minutes of Meeting Form” will be used to document the PIB(s) and all
informationshared.
TheLREDCRepresentativewillchairtheinitialPIBuntilanIncidentTeamLeaderhasbeenappointed,thereafter
he/shewillbeupdatedontheprogressoftheinvestigationandattendanyadditionalPIBattheirdiscretion.

8.0 TRAINING&DOCUMENTATION

TheProjectManagerand/orLREDCRepresentativeshallensurethatonlythosepersonstrainedandqualifiedby
the Contractor to participate in incident reporting and investigation programs are tasked with such. Incident
preventionhingesonproperincidentinvestigationbytrainedandqualifiedinvestigators.
TheContractormustdocumentallincidentreportingandinvestigationtrainingprovidedtostaff.Trainingrecords
must be retained in sitefiles for the durationof the project and archived for a minimum retention timeof 10
yearsfromcreationdate.

9.0 REFERENCES

QatarConstructionSpecifications


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