Warren D.

Emore
777-777-7777 WDEmore54@gmail.com
Highly skilled Sr. Field Service Engineer with 14 years’ experience.

Qualifications Summary:
 Quality focused IT professional with 14 years of experience as system technician and
software/hardware support specialist.
 Administering, supporting, troubleshooting and maintaining of computer hardware for international law
firm with 12 offices and 1400+ employees.
 Maintaining a stellar reputation for quality and efficiency in customer satisfaction, communication, and
problem resolution.
 Proven ability to create and deliver solutions that meet objectives tied to business and technology
performance and standards while working with a wide range of platforms and in a fast-paced
environment.
Professional Experience:
2004 - PRESENT: Sr. Field Service Engineer IV
SomeWhere LLP Administering, maintaining, supporting and troubleshooting 400+ workstations
CertainCity, CA including desktop units, notebooks, laptops, monitors, Blackberries, local and
networked printers, network and other communication devices associated with all
desktop hardware.
 Promoted from Field Service Engineer III to IV within 4 months of being hired.
 Resolving 100% of over 4,500 second level help desk support calls in six years.
 Following-up and analyzing 250+ service level agreements.
 Completing all aspects of new workstation preparation on over 1,400 desktops
and laptops including setup and imaging workstations using Ghost software and
Altiris. Includes data migration and quality assurance testing on all.
1999 – 2004: Field Service Engineer III
SomePlace Else LLP Supporting over 700 employees in 5 offices including support-related training and
Somecity, CA assistance of Firm supported hardware and software. Administering, operating and
trouble-shooting audio, video and presentation equipment for user community.
 Maintaining good working knowledge and usability of over 11 models of Dell
PCs, 8 models of Dell laptops, and 7 Blackberry cell phone models.
 Designing and maintaining inventory database created in Access to store
inventory of hardware and software for 700+ user workstations using an Access
Database.
 Coordinating, acquiring and managing over 50 outsourced repair services.
1994 - 1999: Desktop Support Specialist
SomeWhere Else LLP Troubleshooting, diagnosing and resolving issues with PC and laptop configurations,
AnotherPlace, CA network connectivity, printers and peripherals and providing second level support.
 Providing support to over 800 end-users and successfully troubleshooting issues
for all models of laptops and desktops.
 Completing all aspects of new workstation preparation including setting up and
imaging workstations using Ghost software. Performing data migration and
quality assurance testing.

Core Competencies:  New & Emerging Technology  Testing & Troubleshooting

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 Warren D. Emore
777-777-7777 WDEmore@gmail.com

 Systems & Network Upgrades  Blackberry Admin\Support

 Network Connectivity Issues
 Supervisory \ Management
Skills
 Telecom\Video Conference
Support
 All Windows Platforms
 User Training & Support Skills
 Application Administration
 Systems Integration/Migration
 Problem Identification/Analysis

Hardware:  DELL PC’s (GX1, GX110, GX150, GX240, GX260, GX270, GX280, GX620
GX745, GX755 & GX760)
 DELL Laptops (L400, C400, C600, C610, D600, D610 D620 & D630)
 Gateway
 Compaq
 All models of computers
 All Blackberry models (Ex: 6200, 7230, 7290, 8700, 8800, The Curve & The
Pearl)
 iPhones
 All Android phones

Software:  Excel  Elite Enterprise

 Word  Summation Blaze
 PowerPoint  IPMaster
 Windows  WordPerfect
 Citrix  Hummingbird DM
 Windows  Blackberry Manager
 Avaya  Ghost 8.0
 Access  Altiris

Certification: A+ Certification

Education: Acertain College: 2008 – Present

ABC High School, Someplace, CA

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