CASA SOFEA HOTEL MINUTES OF MEETING

I. CALL TO ORDER

Team Management Meeting

Name
Location Google Meet (via Online)
Date 23rd June 2020
Time 2:00 – 3:00 P.M.
Attendees 1) Chairman : Ms Linda Banchemin [CE 160091]
2) Human Resource Manager :Mr. Kong We Chun [AE160092]
3) Food & Beverage Manager : Ms. Iesvariya A/P Kalimuthu [CE160030]
4) Marketing/Sales Manager : Mr. Raja Ahmad Lutfi B Raja Kamarul
Shahrin [CE170095]
5) Customer Service Manager : Mr. Muhammad Nur Salam Bin Zolkepli
[CE170024]
6) Housekeeping Manager : Mr. Muhammad Zaim Bin Zaidi Ong
[CE170003]

II. MAIN AGENDA

NO ACTIONS
AGENDA
. By Whom By When
1.0 Introduction

1.0 Greetings and introduction by Chairman and

short briefing about the meeting proposed.
2.0 Current Situation

II.1Chairman
 The discussion about drop in occupancy rates,
and discuss the ways of improving the sales in
the market, short-term and long-term plans to
overcome the problems with the top
 management team due to COVID-29
pandemic.

II.2Sales Department Manager

 Uncertainty in economic conditions - the
constant changes in marketing trends.
 Following the old marketing practices.

II.3Food & Beverage Department Manager

 The storage of old food and beverage stock
with zero profit.
 Workers doesn’t have any duties.
 There is significant loss of skilled employees
which affect the performance of the service of
the company.


II.4Human Resource Manager


II.5House Keeping Manager

II.6Customer Service Manager

 Price rate per night for room is little bit
expensive compared to other hotels.
 Cleanliness is not satisfied, especially for the
room.

3.0 Upcoming Plan Implementation

3.1 Sales Department Manager

 Marketing strategies is to form partnerships
with other local businesses that allow to offer
added value to guests as people who often
 look for the option that gives the most return
for the least investment.
 By creating different partnerships for
travelers with different interests is an
effective way to ensure the entire tourism
market is covered. 
 Online marketing strategy by engaging our
guests on social media, messaging apps,
upgrading, and improving our website to be
more user friendly and more intuitive.

3.2 Food & Beverage Department Manager

 The food and beverage are sold out of the
hotel which helps the increases sales by 30%.
 The flexible schedules must be implemented
and offer to employees.

 The extra workers that mostly free on their

duty time should be transfer to other
departments such as housekeeping. This will
reduce the number of recruiting new
employees.

3.3 Human Resource Manager

3.4 House Keeping Manager

 3.5 Customer Service Manager
 Housekeeping department will pay more
attention about cleanliness issues.
 The survey about the customer’s satisfaction
will be taken in order to make the
improvement.

4.0 Other Matters

4.1 The resignation of restaurant staff
4.2 Other branches state

III. CLOSING REMARKS

Prepared By:

1. LINDA A/P BANCHEMIN [CE 160091]

2. KONG WE CHUN [AE160092]
3. IESVARIYA A/P KALIMUTHU [CE160030]
4. RAJA AHMAD LUTFI B RAJA KAMARUL SHAHRIN [CE170095]
5. MUHAMMAD NUR SALAM BIN ZOLKEPLI [CE170024]
6. MUHAMMAD ZAIM BIN ZAIDI ONG [CE170003]