Maytag Mah9700aw 27 Inch Front Load Washer Service Manual

Service
This manual is to be used by qualified appliance

technicians only. Maytag does not assume any
responsibility for property damage or personal
injury for improper service procedures done by
an unqualified person.
27” Front Load

Washer This Base Manual covers general information.
Refer to individual Technical Sheet
for information on specific models.
This manual includes, but is
not limited to the following:
MAH9700AW*
16025909
March 2005
©2005 Maytag Services
Important Notices for Servicers and Consumers
Maytag will not be responsible for personal injury or property damage from improper service procedures. Pride and
workmanship go into every product to provide our customers with quality products. It is possible, however, that
during its lifetime a product may require service. Products should be serviced only by a qualified service technician
who is familiar with the safety procedures required in the repair and who is equipped with the proper tools, parts,
testing instruments and the appropriate service information. IT IS THE TECHNICIANS RESPONSIBLITY TO
REVIEW ALL APPROPRIATE SERVICE INFORMATION BEFORE BEGINNING REPAIRS.
! WARNING
To avoid risk of severe personal injury or death, disconnect power before working/servicing on appliance to avoid
electrical shock.
To locate an authorized servicer, please consult your telephone book or the dealer from whom you purchased this
product. For further assistance, please contact:
Customer Service Support Center
CAIR Center
Web Site Telephone Number
WWW.MAYTAG.COM ............................................. 1-800-688-9900
CAIR Center in Canada ........................................... 1-800-688-2002
Recognize Safety Symbols, Words, and Labels
! DANGER
DANGER—Immediate hazards which WILL result in severe personal injury or death.
! WARNING
WARNING—Hazards or unsafe practices which COULD result in severe personal injury or death.
! CAUTION
CAUTION—Hazards or unsafe practices which COULD result in minor personal injury, product or property
damage.
2 16025909 Rev. 0 ©2005 Maytag Services

Important Information .................................................... 2
Important Safety Information ......................................... 4
General Information
Model Identification .................................................... 8
Serial Label Location ................................................. 8
Model Nomenclature .................................................. 9
Troubleshooting
Troubleshooting General Symptoms ......................... 10
Component Testing Information
Component Testing Information ................................. 21
Disassembly Procedures
Top Removal ............................................................. 26
Water Level Sensor .................................................. 26
Reactor Removal ...................................................... 27
EMI Filter .................................................................. 27
Water Valve Removal ................................................ 28
Dispenser Removal ................................................... 28
Console Removal ...................................................... 29
Door Removal ........................................................... 29
Front Panel Removal ................................................. 31
Boot Removal ........................................................... 32
Heater Removal ......................................................... 32
Motor Removal .......................................................... 33
Drain Pump Removal ................................................. 35
Outer Tub/Spinner Removal ...................................... 36
Appendix A
Installation Instructions ............................................. 41
Appendix B
Use And Care ........................................................... 49
©2005 Maytag Services 16025909 Rev. 0 3

Important Safety Information
when required. Do not do it yourself unless you know
how!
• To reduce the risk of fire, clothes which have traces
To reduce the risk of fire, electric shock, serious injury
of any flammable substances such as vegetable oil,
or death to persons when using your washer, follow
cooking oil, machine oil, flammable chemicals,
these basic precautions:
thinner, etc. or anything containing wax or chemicals
such as in mops and cleaning cloths, must not be
• Read all instructions before using the washer. put into the washer. These flammable substances
• Refer to the Grounding Instructions in the Installation may cause the fabric to catch on fire by itself.
Manual for the proper grounding of the washer. • Do not use fabric softeners or products to eliminate
• Do not wash articles that have been previously static unless recommended by the manufacturer of
cleaned in, washed in, soaked in, or spotted with the fabric softener or product.
gasoline, dry-cleaning solvents, or other flammable or • Keep your washer in good condition. Bumping or
explosive substances as they give off vapors that dropping the washer can damage safety features. If
could ignite or explode. this occurs, have your washer checked by a qualified
• Do not add gasoline, dry-cleaning solvents, or other service person.
flammable or explosive substances to the wash • Replace worn power cords and/or loose plugs.
water. These substances give off vapors that could • Be sure water connections have a shut-off valve and
ignite or explode. that fill hose connections are tight. Close the shut-off
• Under certain conditions, hydrogen gas may be valves at the end of each wash day.
produced in a hot water system that has not been • Loading lid must be closed any time the washer is in
used for two weeks or more. Hydrogen gas is operational fill, tumble, or spin. Do not attempt to
explosive. If the hot water system has not been used bypass the loading lid switch by permitting the
for such a period, before using a washing machine or washer to operate with the loading lid open.
combination washer-dryer, turn on all hot water • Always read and follow manufacturer’s instructions
faucets and let the water flow from each for several on packages of laundry and cleaning aids. Heed all
minutes. This will release any accumulated hydrogen warnings or precautions. To reduce the risk of
gas. The gas is flammable, do not smoke or use an poisoning or chemical burns, keep them out of the
open flame during this time. reach of children at all times (preferably in a locked
• Do not allow children to play on or in the washer. cabinet).
Close supervision of children is necessary when the • Always follow the fabric care instructions supplied by
washer is used near children. This is a safety rule for the garment manufacturer.
all appliances. • Never operate the washer with any guards and/or
• Before the washer is removed from service or panels removed.
discarded, remove the lid to the washing • Do not operate the washer with missing or broken
compartment. parts.
• Do not reach into the washer if the wash tub is • Do not bypass any safety devices.
moving. • Failure to install, maintain, and/or operate this
• Do not install or store the washer where it will be washer according to the manufacturer’s instructions
exposed to water and/or weather. may result in conditions which can produce bodily
• Do not tamper with the controls. injury and/or property damage.
• Do not repair or replace any part of the washer, or NOTE: The Warnings and Important Safety Instructions
attempt any servicing unless specifically appearing in this manual are not meant to cover
recommended in the User-Maintenance instructions all possible conditions and situations that may
or in published user-repair instructions that you occur. Common sense, caution and care must
understand and have the skills to carry out. be exercised when installing, maintaining, or
• To reduce the risk of an electric shock or fire, do not operating the washer.
use an extension cord or an adapter to connect the
washer to the electrical power source.
• Use your washer only for its intended purpose, Always contact your dealer, distributor, service agent or
washing clothes. the manufacturer about any problems or conditions you
• Always disconnect the washer from electrical supply do not understand.
before attempting any service. Disconnect the power
cord by grasping the plug, not the cord.
• Install the washer according to the Installation
Instructions. All connections for water, drain,
electrical power and grounding must comply with
local codes and be made by licensed personnel
4 16025909 Rev. 0 ©2005Maytag Services
Important Safety Information About Ground Wires
In the event of an electrical short circuit, a ground wire
reduces the risk of electric shock by providing an escape
wire for the electric current.
Standard accepted color coding for ground wires is green
To avoid personal injury or death from improper servicing,
or green with a yellow stripe.
make sure you read and understand the descriptions and
Grounding wires and wires colored like grounding wires
meaning of various safety symbols, words and labels
are NOT to be used as current carrying conductors.
used in this manual, before attempting any procedures
described in the manual. Failure to understand and
comply with safety information may result in severe
personal injury or death. To reduce the risk of fire, electric shock, serious injury
or death, all wiring and grounding must conform with
the latest edition of the National Electric Code, ANSI/
General Information NFPA 70, or the Canadian Electrical Code, CSA
This Service Manual describes the operation, C22.1, and such local regulations as might apply. It is
disassembly, troubleshooting, and repair of the Compact the customer’s responsibility to have the wiring and
washer. It is intended for use by authorized technicians fuses checked by a qualified electrician to make sure
who troubleshoot and repair these units. your home has adequate electrical power to operate
the washer.
NOTE: It is assumed that users of this manual are
familiar with the use of tools and equipment used
to troubleshoot and repair electrical, and
mechanical systems; and understand the
terminology used to describe and discuss them.
Related Publications To avoid risk of personal injury or death due to

This is a base service manual, covering a range of similar electrical shock:
models. It is intended to be used in conjunction with the • Observe all local codes and ordinances.
Parts Manual and Technical Sheet covering the specific • Disconnect electrical power to unit before servicing.
model being serviced. • Ground appliance properly.
• Check with a qualified electrician if you are not sure
Electrical Service Information this appliance is properly grounded.
• DO NOT ground to gas line.
Proper Grounding and Polarization of • DO NOT ground to cold water pipe if pipe is
120 Volts Wall Outlets interrupted by plastic, nonmetallic gaskets, or other
For the safety of our customers and the Service insulating (nonconducting) materials.
Technician ALL appliances have a three–prong power cord • DO NOT modify plug on power cord. If plug does not
and MUST be connected to a properly polarized AND fit electrical outlet, have proper outlet installed
grounded wall outlet. by qualified electrician.
This information was written for those who do not • DO NOT have a fuse in the neutral or ground circuit.
understand grounding and polarization of a wall outlet. A fuse in the neutral or ground circuit could result in
A 120 volt wall outlet must always be wired as shown an electrical shock.
below. • DO NOT use an extension cord with this appliance.
• DO NOT use an adapter plug with this appliance.
Ground • DO NOT pinch power cord.
L1 Neutral
Neutral
side
115±12 0
V.A.C. V.A.C.
Round
115±12
grounding V.A.C.
prong
©2005Maytag Services 16025909 Rev. 0 5

Explanation
Polarization–This means that the larger slot must be
neutral and the small slot must be at line voltage.
Mispolarized–The outlet is incorrectly wired so that the
larger slot is at line voltage and the smaller slot is neutral.
Grounded–This means the round hole connection is con-
nected to earth ground through a connection to the main
power panel.
Ungrounded–The round hole connection is not complete to
earth ground and/or the main power panel.
Grounding Instructions
• To avoid the risk of electrical shock or death, do not

alter the plug.
• Do not remove grounding prong when installing
grounded appliance in a home that does not have
three wire grounding receptacle. Under no condition
is grounding prong to be cut off or removed. It is the
personal responsibility of the consumer to contact a
qualified electrician and have properly grounded three
prong wall receptacle installed in accordance with
appropriate electrical codes.
• To avoid the risk of electrical shock or death, this
equipment must be grounded.
This equipment MUST be grounded. In the event of an

electrical short circuit, grounding reduces the risk of
electric shock by providing an escape wire for the electric
current. This unit is equipped with a cord having a
grounding wire with a grounding plug. The plug must be
plugged into an outlet that is properly installed and
grounded.
Consult a qualified electrician or technician if grounding
instructions are not completely understood, or if doubt
exists as to whether the equipment is properly grounded.
Do not use an extension cord. If the product power cord
is too short, have a qualified electrician install a three-slot
receptacle. This unit should be plugged into a separate 60
hertz circuit with the electrical rating as shown in the
appropriate drawing. Models operate with a supply voltage
of 120 Volts.


General Information
Model Identification
Complete registration card and promptly return. If
registration card is missing:
• For Maytag product call 1-800-688-9900 or visit the
Web Site at www.maytag.com
• For product in Canada call 1-866-587-2002 or visit the
Web Site at www.maytag.com.
When contacting provide product information located on
rating label. Record the following: Service
Model Number: ___________________ Keep a copy of sales receipt for future reference or in
Manufacturing Number: ___________________ case warranty service is required. To locate an authorized
Serial or S/N Number: ___________________ technician:
Date of purchase: ___________________ • For Maytag call 1-800-462-9824 or visit the Web Site at
Dealer’s name and address: ___________________ www.maytag.com.
Warranty service must be performed by an authorized
technician. We also recommend contacting an authorized
technician, if service is required after warranty expires.
Parts and Accessories

Purchase replacement parts and accessories over the
phone. To order accessories for your product call:
• For Maytag product call 1-800-462-9824 or visit the
Extended Service Plan

We offer long-term service protection for this new washer.
• Dependability PlusTM Extended Service Plan is

specially designed to supplement Maytag’s strong
warranty. This plan covers parts, labor, and travel
charges.
Call 1-800-925-2020 for information.
Serial Label is locatedon the back of the unit and the

front behind the door.

General Information
Washer Nomenclature
M A H 9 7 0 0 A Y W
Color
Brand W White
M= Maytag M Platinum
Product Type Listing

AH= Automatic W 120V-60hz
Horizontal Y 240V-60hz
Z Canada 240V-60hz
Y 220-240 V / 50-60 Hz
Marketing Code
Feature Content This identifies which
9700 Feature Package version of production the
unit is.
Trouble Shooting and Diagnostic Guide is

located behind the unit taped to the back.

Troubleshooting Procedures
! WARNING
To avoid risk of electrical shock, personal injury or death, disconnect power to unit before servicing, unless testing
requires power.
Place washer into Service Mode and check for diagnostic codes. See Technical Data Sheet taped to rear
panel.
Will Not Start CN9 pins 1 & 3 = 11.6ohms ±7%,
• Plug cord into live electrical outlet. Check for Pins 1 & 2 = 11.6ohms ±7%,
proper voltage. Pins 2 & 3 = 11.6 ohms ±7%
• Check fuse or reset circuit breaker. • Faulty Main Control Board.
• Push any key to turn on the clothes washer. • Faulty motor.
Push the rotary selector knob to start the
washer. Will Not Spin
• Close door and push the rotary selector knob • Check to make sure the door is fully closed.
to start the clothes washer. • Check for water left inside the washer. If
• Check to see if the washer is in a pause or present, see Will Not Drain.
soak period in the cycle. Wait briefly for • Perform Board Output Test or Quick Spin
machine to start. (If washer is in suds period, Test. (Before test, make sure that the tumbler
“SUDs” will display instead of remaining time. is empty.) If it doesn’t tumble after the test
• Check for restricted drain system. During an above, check unbalanced load scenario, Main
electrical drain problem, “nd” error will occur Control Board, and motor.
after 15 minutes. • Check for loose connections at Machine
• Check water supply is working. Control Board, Pressure Switch, Motor, Tach
• Check water valve connections are good. Harness and Motor Control. (CN8, CN9, CN3)
• Check the line filter and water valve filter. Refer to the component testing procedure.
• Check the machine control board terminal • Check motor winding resistance
connections CN5, CN6 for good connections. CN9 pins 1 & 3=11.6ohms ±7%,
• Replace console control board. Pins 1 & 2=11.6ohms ±7%,
Pins 2 & 3=11.6ohms. ±7%.
Leaking
• Check dispenser hose to outer tub for No Water Fill
obstructions or restrictions. • Test water fill. Perform Board Output Test.
• Make sure inlet hose connections are not • Check to make sure water supply is turned on
leaking. Check for rubber gasket damage due fully.
to over-tightening of faucet couplers. • Check electrical circuit and connections at the
• Check standpipe for leak. Wrap a dry rag Water Valve, and Pressure Switch.
around the standpipe opening. If rag becomes • Check for kinks in inlet hoses.
wet, leak is fault of home plumbing. Be sure • Check for clogged inlet screens.
the standpipe is capable of accepting the • Visually check hot, cold, bleach and softener
incoming flow of water from the washer. water valves separately for fill.
• Make sure end of drain hose is correctly • Check for low water pressure. May be
inserted and secured to drain standpipe. dependent on pressure entering home.
• Check internal hose connections (fill, drain Variations may occur due to usage in the
systems, dispenser hoses & clamps). home at the time machine is used.
• Check rubber boot. Remove, reposition and • Check for frozen pipes and hoses.
reinstall, if necessary. • Check resistance of Water Valve coils.
• Check for possible kinked dispenser to outer (Normal 1.18Kohms; Check resistance of
tub hose. Hot water pressurization may force water valve coils. Check Pin #1 of CN5 and
door open. Pin # 1,2,3,4 of CN10.
• Check for loose connections at the Pressure
No Tumble Switch or on the Machine Control Board,
• Start normal cycle with an empty machine and CN3. (Refer to the component Testing
allow a fill to check tumble. procedure).
• Perform Board Output Test, or Quick Spin
Test (Before test, make sure that the tumbler Tub Full of Suds
is empty.) • Check for restricted drain system. See Will
• Check for loose connections at Machine Not Drain and Will Not Spin.
Control Board, Pressure Switch, Motor, Tach • Check for loose wire connections at Control
Harness and Motor Control. (Refer to the
component testing procedure)
• Check motor windings resistance.
! WARNING
requires power.
Board and pump. If LO is displayed, Main Control Board and
• Perform Board Output Test. Door Lock Switch should be checked.
• Use high efficiency or low sudsing detergent • Place washer into Service Mode and check
specially formulated for front load washers. for diagnostic codes 4,18 & 22.
• Reduce detergent amount for that specific • Check electrical connections at lock switch
load size and soil level. Towel loads have a assembly and Machine Control Board (CN10).
minimal amount of soil present and typically (Refer to the component Testing procedure.)
create more suds. • Perform Board Output Test. Check door
• Run the clothes washer through another lock system for loose connections.
complete cycle using the coldest water, • Perform Board Output Test. Check door
tablespoon of salt and no detergent. lock system. Check the output voltage of Door
Wet Clothes Lock Coil If 120V present change door Lock
• Very small clothes loads can cause switch, If not present, change Main Control
unbalanced loads. Add additional towels. Board. (Refer to the component Testing
• Excessive suds may have been present, due procedure.)
to not using High-Efficiency detergent.
Reduce amount of detergent usage. Will Not Drain
• See Will Not Spin. • Check for restricted drain system.
• Low Spin Speed or Drain Only was selected. • In cold climates check for frozen drain hose.
• Check for 120 VAC at the pump when a spin
Will Not Lock cycle is selected.
• Door not all the way closed or not properly • Check pump motor winding resistance. (14.2
aligned. Possible laundry load is too large to ±7% ohms)
close door. • Check that the machine control correctly
• Place washer into Service Mode and check senses the water level in the washer. See
for diagnostic codes 4,18 & 22. Board Input Test.
• Perform Board Output Test. Check door • Go to Board Output Test and perform Pump
lock system. Check the output voltage of Door Out Test.
Lock Coil. If normal, change door Lock • Check the Machine Control Board
switch, If not normal, change Main Control connections at CN10 (Pin 6) for the pump.
Board. (Refer to the Component Testing Should see 110-120VAC.(Refer to the
procedure.) component testing procedure).
• Check electrical connections at lock switch • Check tub to pump hose for twist in hose.
assembly and machine control board (CN5
and CN9). (Refer to the Component Testing Wrong Water Temperature
procedure.). • Check that both faucets are turned on fully.
• Make sure water heater is set to deliver a
Will Not Unlock minimum of 120°F (49°C) hot water at the
• Push door closed to make sure nothing from tap. Also check water heater capacity and
inside is pressing against it, which may keep it recovery rate.
from unlocking. • If the water heater is located a long distance
• Door locked from water level too high. from washer, the water line may need to be
Opening door will result in water draining from purged prior to starting wash cycle.
door opening. • Too Hot/Too Cold: This washer uses a
• Check for water remaining in the tub. Check reduced amount of water, while the control
the temperature inside the drum is higher board meters the incoming flow to regulate
than 50°C/122°F. If water is present inside the actual temperature of the water in the tub.
drum, refer to “Will not drain”, If there is no This may appear to be significantly
problem with temperature, check wiring of warmer/cooler than expected.
Main Control Board and Door Lock Switch. • Make sure the temperature selection is
• Drain manually by removing drain hose correct.
clamp.
• Display shows LO. Press power Off Key to
turn off the washer and unplug and reconnect
washer. Press any key to turn on the washer.
! WARNING
requires power.
• Disconnect inlet hoses from the Water Valve Consumer Information Codes
and clean the valve screens of any debris. If the consumer observes codes on display, see table
below.
Noisy and/or Vibration/Walking LED Description Diagnostic
• Check if the washer was properly leveled and Display code
the locking nuts are securely tightened up The water level
against the base frame of the washer. fails to drop
• Check and determine all four of the shipping below the Low
bolts and spacers have been fully removed nd Water level reset 1
from the rear panel of the washer. within 15
• Check for proper load size and distribution. If minutes, before a
clothes load is too small, add a few towels to spin begins.
balance the clothes load better. Door failed to
• Check the tightness of the rear pulley bolt. LO unlock after 3 2
Tighten if necessary. attempts.
• Clean floor and bottom side of washer feet. Continuous fill of
Check clearance. Refer to the back of 12minutes. Total 3
nF
machine and Installation Instruction. fill of 14minutes.
Rubber Feet Leaving Marks on Floor Door failed to
FL lock after3 4
• Use a pencil eraser to remove mark.
attempts.
• Walk washer into location, do not drag.
Water sensor
LE 8
Additive Cups Full of Water level fault.
• Small amount of water in bottom of additive A fault is
cups is normal. detected in the
• Remove and wash Dispenser Tray, water level
removable Cup, and Rinse Cap. sensor. Data
• Level washer. OE (frequency) E
Buttons do not Respond shows the water
• Option and Function buttons respond level is at or
differently according to each cycle. above the
overflow level.
• Child Lock feature has been selected. To
disable feature press and hold Wash/Rinse Detected a key
Temp and Spin Speed simultaneously until a pressed more
beep is heard. than 30seconds,
E2 15
• When display shows "End", only the Power the key will be
Off button will function. Press Power Off and assumed to be
make new cycle selections. stuck.
Never exceeded
400rpm due to
dc 10
an unbalanced
load.
The door has not
been opened
after two
complete wash
od cycles. Door 17
switch was not
seen open since
the last two final
spins.

! WARNING
requires power.
LED Description Diagnostic of any wash cycle without interrupting the cycle.
Display code While in Service Mode, the technician can cancel the
current cycle, set a continuous running mode, start a
Open door lock variety of special service tests and view diagnostic
dL switch with motor 18 displays.
running.
Door switch is
Enter / Exit Service Mode
read as open and
To enter Service Mode press the Chime and Extra
dS the door locked 22
Rinse keys for three seconds or until the control
switch is read as
beeps.
locked.
NOTE: The washer must be on before Service Mode
Motor tach signal can be entered.
bE exists without 25
motor running. The motor speed will be displayed when started
Abnormal (motor not running display will be 0). The present
high/low temp or state of the machine will not be changed (i.e., the
tE 29 current cycle in progress will not be interrupted and
ohm resistance
seen. only the display will change). All LED’s will be turned
Machine control off except the “Door Lock” LED. It will continue to
is attempting to display the condition of the door lock.
drive the motor
but is not seeing To exit:
any tach 1) Press Chime and Extra Rinse keys for 3 seconds
E3 2E again, or
response. Visual
check shows 2) Press Off, or
motor is not 3) Unplug the machine. Pressing the Rotary Selector
moving. (Locked, knob while running a test will pause the individual
Hall Sensor fault) test, while remaining in Service Mode.
The following table summarizes special tests and
System Relay features available in Service Mode, along with
Sr 34
failure. methods of activation and cancellation.
Heater Relay Access Service Tests and Diagnostic Features
Hr 36
failure. while in Service Mode.
Over Current is Test or Display
3E detected. Motor 3E Press LED to Press LED to
won't turn. Start Cancel
Voltage for motor Quick Spin Press Delay Press Delay
control bus is Test Start and start and
2E 91
over specified Rinse&Spin Rinse&Spin
limit. Press Off (exits
Voltage for motor Service Mode)
control bus is Hold Quick Press Rotary Press Rotary
2E 92
under specified Spin Step Selector Selector
limit. (holds (during test) (cancels hold &
predefined resumes next
Service Mode RPM) step)
Service Mode enables service personnel to verify the

operation of the washing machine and diagnose
problems. Service Mode can be entered in the middle

1
! WARNING
requires power.
Test or Display Test or Display

Press LED to Press LED to Press LED to Press LED to
Start Cancel Start Cancel
Fast Press Press Power All Diagnostic Rotate Cycle N/A
Time- Temperature Off Codes Selector either
Down / to start test. direction
Advance Press Cycle Count Press and hold Release Rotary
to Next Temperature No. for Rotary Selector
Step during cycle to Diagnostic Selector, while (returns to
advance. diagnostic code diagnostic code
Code
Quick Press Press Off (also is displayed display)
# Service Temperature exits Service Clear All Press Delay
Cycle and Soil Level Mode) Diagnostic and Chime
Hold Quick Press Press Codes together while
Service Cycle Rinse&Spin Rinse&Spin displaying
Step and Spin Only and Spin Only diagnostic
together to resume codes
Press Delay for Press Off twice Display Press Soil Press Soil
rd
3 seconds (then after starting Software Level. Press 2 Level a 3 time
individual test Version times for
buttons to test) displays with
LED/Switch Rotate Cycle only 2 character
Test Selector positions.
clockwise, the Cycle Count Press Chime
LED’s around it
will be toggled.
Quick Spin Test
Rotate
While in Service Mode, press Delay and
counterclockwis
Rinse&Spin keys to start a Quick Spin Test.
e, the7-
Quick Spin test steps are as follows:
segment LED’s
toggle. Press • Start spinning and after reaching a
Rotary Cycle maximum spin speed.
Selector, all of • stay at maximum spin speed for 2
the LED’s minutes and stop Quick Spin Test.
around the
Rotary Cycle Hold Quick Spin Step
Selector will be If the Rotary Selector key is pressed during
toggled. the Quick Spin test, the machine will hold at
the next highest index speed for up to 10
IN
Board Press Spin Press Spin minutes. At the end of 10 minutes, the
Input Only Only machine will resume and finish the Quick
Test Spin test. To cancel the Hold and allow the
Board Press Spin Press Off Spin Test to continue, press the Delay and
Output Speed Rinse&Spin keys.
Test /
System Check
Press Rinse& Press
Spin – displays Rinse&Spin
“d” again
Diagnostic
Code Display
(Initial)

! WARNING
requires power.
Fast Time Down Test The “SC” in the display will blink as an indication of
¤ While any test or cycle is running in

Service Mode, pressing the Temperature
key will advance the program to the next
failure, and continue blinking until the quick service
cycle test has reached the end. Any diagnostic code
logged during this test will result in failure of the test,
cycle stage. but will not necessarily stop the test. During the Quick
Service Cycle, pressing the Spin Speed key will
Cycle stages are located at key locations in the advance to the next step. Pressing
machine operation. As the program is advanced it the Rinse&Spin and Spin Only
will index as follows: The end of each fill (the keys will suspend the machine at
same as the beginning of a tumble session for the current step for up to 10 minutes or until Delay
Wash, or Rinse); at the beginning of a drain Start and Chime are pressed again. All LED’s should
session; at the beginning of a spin session (at this flash on and off while the system is suspended or on
position, check the water level, if over reset level, hold.
drain first before entering the spin function); at the
beginning of a fill session; at the beginning of LED/Switch Test
Bleach fill; at the beginning of Fabric Softener fill; While in Service Mode, press the Delay key to start a
and every 3 minutes during the tumble sessions LED/Switch check. All the LED’s can be toggled or
(Wash, and Rinses). slewed by pressing the key associated with the LED
or set of LED’s. All keys (including the OFF button)
#
Quick Service Cycle must be pressed within 5 minutes for this test to pass.
While in Service Mode, pressing the “PA” will be displayed for five (5) seconds once all
Temperature and Soil Level key for keys have been pressed and the test is completed.
3seconds will start a Quick Service Cycle. Following 20seconds of inactivity at any point, this test
This will be a quick check of all systems. If display will exit without any display. The Power Off switch
shows od then open and close door. Pressing pad must be pressed twice within 30 seconds to
Spin Speed will advance to the next cycle. The cancel this test.
following steps are performed: Display shows
“SC”.
1. Hot water for 5 seconds and then turn off. Switch Action
2. Cold water for 5 seconds and then turn off. Delay Start Press once
3. Bleach valve for 5 seconds and then turn off. Chime Press 3 times
4. Dispenser softener using cold water and Extra Rinse Press once
bleach water for 5 seconds and then turn off. Soil Level Press 4 times
5. Turn on Cold valves until the control detects Spin Speed Press 5 times
proper water level. During this time, tumble at Temperature Press 5 times
45 rpm for 5seconds in a clockwise direction, Rinse&Spin Press once
pause for 2seconds, tumble at 45 rpm for 5 Spin Only Press once
seconds in a counterclockwise direction, Prewash Press once
pause for 2 seconds. Continue pattern until Extended Spin Press once
the water level is detected. Minimum time for Selector Knob Rotate 1 full revolution clockwise
this segment to be 5 seconds. After water Selector Knob 1 position counterclockwise
height is achieved, continue tumble pattern
Start Pause Press once
for another 14 seconds. If the washer is
Selector Knob Press once
equipped, turn on heater for first 5 seconds of
Power Off Press once
this tumble pattern. Advance the washer to
next step if water is not connected to
machine. Board Input Test
6. Drain and spin to maximum speed. Machine • While in Service Mode, pressing the Spin
will achieve maximum speed using the safest, IN Only key will begin the Board Input Test.
fastest method. This test turns on a specified output after
7. Display a “PA” (Passed) continuously for 5 a key press. Pressing the Spin Only key
seconds I no diagnostic codes were logged again cancels the test.(Display shows
during the test. Washer will return to the
normal Service Mode at the end of the 10
second period.

2
! WARNING
requires power.
in).While in Service Mode follow chart to check

respective function. While in Service Mode follow chart to check
• When the “Rotary Cycle Selector” is set to respective function.
“Super Wash” and the “Rotary Cycle Selection Function Display
Selector” is pressed, the door position will be Rotary cycle Door position “OP” or “CL”
displayed: “OP” if open, “CL” if closed. selector set to
• When the “Rotary Cycle Selector” is set to Super Wash. Press
“Normal” and the “Rotary Cycle Selector” is Rotary Selector
pressed, the Lock position will be displayed: Knob.
“UL” if unlocked, “LO” if locked. Rotary cycle Lock state “UL” or “LO”
• When the “Rotary Cycle Selector” is set to selector set to
“Whites ”and the “Rotary Cycle Selector” is Normal. Press
pressed, the High water level will be Rotary Selector
– – Knob.
displayed: “ 0” if below level, “ 1” if above –
Rotary cycle High water “ 0” if below
level. The High water level is defined as the
selector set to level –
over flow water level. level. “ 1” if
Whites. Press
• When the “Rotary Cycle Selector” is set to Rotary Selector above level.
“Wrinkle Control” and the “Rotary Cycle Knob.
Selector” is pressed, the Medium water level Rotary cycle Medium
will be displayed: “-0” if below level, “-1” if “—0” if below
selector set to water level level. “—1” if
above level. The Medium water level is Wrinkle Control.
defined as the minimum water level needed to above level.
Press Rotary
turn the heater on. Selector Knob.
• When the “Rotary Cycle Selector” is set to Rotary cycle Low water “_0” if below
“Colors” and the “Rotary Cycle Selector” is selector set to level level. “_1” if
pressed, the Low water level will be displayed: Colors. Press above level.
“_0” if below level, “_1” if above level. The Rotary Selector
Low water level is defined as the reset water Knob.
level. Rotary cycle Tub balance “UC” Balanced
• When the “Rotary Cycle Selector” is set to selector set to “UO”
“Hand Wash” and the “Rotary Cycle Hand Wash. Press Unbalanced
Selector” is pressed, the level of Tub Rotary Selector
unbalance will be displayed: “UC” if balanced, Knob.
“UO” if unbalanced. “U0” will be displayed Press Delay switch Water Degrees F
during the time when the machine is pad. temperature
correcting for the unbalance; e.g. slowing Rotary cycle Water Degrees C
down to redistribute the load or to get to a selector set to temperature
lower spin speed. Once the situation has Delicates. Press
been corrected (i.e. the load has begun Rotary Selector
tumbling or the lower speed has resulted in an Knob.
acceptable amount of balance); “UC” will
once again be displayed. Board Output Test
• When the “Delay” switch pad is pressed, the While in Service Mode, pressing the Spin
water temperature will be displayed in Speed key will begin the Board Output Test.
Degrees F. This test turns on a specified output after a
• When the “Rotary Cycle Selector” is set to key press. Pressing the Spin Speed key again
“Delicates” and the “Rotary Cycle Selector” cancels the test. Only one output can be “on” at any
is pressed, the water temperature will be time. All outputs will be turned off after five (5)
displayed in degrees C (Celsius). minutes of inactivity.
While in Service Mode follow to check respective
function.
• When the “Rotary Cycle Selector” is set to
“Super Wash” and the “Rotary Cycle
16 2 16025909 Rev. 0 ©2005 Maytag Services

! WARNING
requires power.
• Selector” button is pressed, the Main relay the “Chime” button. This output will attempt to
will be toggled (either from “on” to “off” or unlock one time, if safe to do so.
from“ off” to “on”). • Pressing the “Temperature” switch pad will
• When the “Rotary Cycle Selector” is set to lock the door and all the Temperature LED’s
“Normal” and the “Rotary Cycle Selector” will turn ON. Pressing the “Chime” button will
button is pressed, the hot water valve will be unlock the door and the all the Chime LED’s
turned on. This output will remain on until the will turn ON.
“Rotary Cycle Selector” button is pressed • When the “Rotary Cycle Selector” is set to
again to turn off the output. The control will “Colors” and the “Rotary Cycle Selector” is
not allow the machine to fill past the High pressed, the bleach valve and the cold water
water level. valve will be turned on to check the fabric
• When the “Rotary Cycle Selector” is set to softener fill. This output will remain on until
“Wrinkle Control” and the “Rotary Cycle the “Rotary Cycle Selector” button is
Selector” button is pressed, the cold water pressed again to turn off the output. The
valve will be turned on. This output will remain control will not allow the machine to fill past
on until the “Rotary Cycle Selector” button is the High water level.
pressed again to turn off the output. The • When the “Rinse & Spin” keypad is pressed,
control will not allow the machine to fill past the Heater will be turned on if the water level
the High water level. is above the Heater Safety Level. If the water
• When the “Rotary Cycle Selector” is set to level is below the Heater Safety Level, a
“Delicates” and the “Rotary Cycle Selector” warning beep will be given and the heater will
button is pressed, the bleach valve will be not be turned on. The Heater output will
turned on. This output will remain on until the remain on until the “Rinse & Spin” keypad is
“Rotary Cycle Selector” button is pressed pressed again to turn off the output.
again to turn off the output. The control will Selection Component Function
not allow the machine to fill past the High Rotary cycle selector
water level. set to Super Wash. On to Off or
Main Relay
• When the “Rotary Cycle Selector” is set to Press Rotary Off to On
“Hand Wash” and the “Rotary Cycle Selector Knob.
st
Selector” button is pressed, the pre wash Rotary cycle selector 1 press valve
valve will be turned on. This output will remain set to Normal. Press Hot Water on. 2nd press
on until the “Rotary Cycle Selector” button is Rotary Selector Valve valve off.
pressed again to turn off the output. The Knob.
st
control will not allow the machine to fill past Rotary cycle selector 1 press valve
nd
the High water level. set to Wrinkle on. 2 press
Cold Water
• When the “Rotary Cycle Selector” is set to Control. Press
Valve
valve off.
“Quick Wash” and the “Rotary Cycle Rotary Selector
Selector” button is pressed, the drain pump Knob.
st
will be turned on. This output will remain on Rotary cycle selector 1 press valve
nd
until the “Rotary Cycle Selector” button is set to Delicates. on. 2 press
Bleach Valve
pressed again to turn off the output. Press Rotary valve off.
• Pressing the “Delay” switch pad will turn on Selector Knob.
st
the motor and the “Delay” LED. This output Rotary cycle selector 1 press valve
and the LED will remain on until the “Delay” set to Hand Wash. Pre Wash on. 2nd press
switch pad is pressed again to turn off the Press Rotary Valve valve off.
output. When activated, the machine will Selector Knob.
tumble for 5 seconds in the CW direction,
pause for 2seconds, tumble in the CCW
direction for 5 seconds, pause for 2 seconds;
repeating this pattern until “ Delay” button is
pressed again to turn off the tumbling. Note
that all tumble speeds are assumed to be 45
rpm.
• Pressing the “Chime” switch pad will unlock
the door and turn on the all the LED’s above

! WARNING
requires power.
Selection Component Function A code generated during the current cycle will be
Rotary cycle 1st press displayed with the Spin Indicator LED turned “ON”. If
selector set to Drain Pump no cycle is currently running, a code generated during
Quick Wash. Press Drain Pump on. 2nd press the previous cycle will be displayed with the Spin
Rotary Selector Drain Pump Indicator LED turned “ON”.
Knob. off.
Press Delay switch 1st press Cycle Count Since A Diagnostic Code
pad Motor on. 2nd Occured/Clearing Diagnostic Codes
Motor
press Motor While a diagnostic code is displayed, if the Rotary
off. Selector is pressed and held, the machine will display
Press Chime 1 Attempt to the number of cycles since the diagnostic code
Door Lock
switch pad unlock occurred. To clear the diagnostic list press the Delay
Press Temperature Lock Door and Chime keys for 3 seconds while viewing the list.
Door Lock
switch pad
Rotary cycle 1st press
selector set to Bleach Valve Fabric Diagnostic Codes
Colors. Press and Cold Softener fill. Diag. Description Trigger Action to be
Rotary Selector Water Valve 2nd press Code taken
Knob. valves off
The water
Press Rinse & Spin 1st press level fails to
switch pad heater on. 2nd drop below Displays "nd"
Heater
press heater the Low Go to "Will Not
off. 1 No Drain Water level Drain"
reset within Troubleshooting
Display Diagnostic Codes 15 minutes, Section
The diagnostic code display can be before a spin
toggled on and off from Service begins.
Mode by pressing the Rinse&Spin The door Door failed to Displays "LO" Go to
key and rotating the cycle select knob. The display will fails to unlock after "Will Not Unlock"
show a “d”. Rotating the Cycle Selector knob in either 2
unlock 3attempts Troubleshooting
direction will cycle through the list of codes one code Section
at a time with no wrap. Once an initial direction is
Continuous fill
selected by the user (either Clockwise or Displays "nF"
of 12
Counterclockwise), subsequent movements of the Go to "No Water
minutes.
knob in the same direction will show older codes. If 3 No Fill Fill"
Total fill of
the user changes direction and turns the knob in the Troubleshooting
14minutes.
opposite direction, the more recent code will be Section
displayed. If rotation is continued to the limits of the
Door failed to Displays "FL" Go to
list, the display will remain at the top or the end of the The door
lock after 3 "Will not lock"
list. A pair of dashes “- -” will be displayed at the end 4 fails to lock
attempts Troubleshooting
of the list of codes, when the control reaches the top,
Section.
it will again show “d”. A code generated during the
current cycle will be displayed with the Spin Indicator
LED turned “ON”. If no cycle is currently running, a 5-7 Not Used
code generated during the previous cycle will be
displayed with the Spin Indicator LED turned “ON”.
Access Other Features While a diagnostic code is
displayed, if the Rotary Selector is pressed and held,
the machine will display the number of cycles since
the diagnostic code occurred. To clear the diagnostic
list press the Delay and Chime keys for 3 seconds
while viewing the list.

! WARNING
requires power.
Diag. Description Trigger Action to be Diag. Description Trigger Action to be

Code taken Code taken
Input signal A key is Display "E2". Go to
from water sensed to be "Membrane Pad
level Sensor pressed more Check" Check
is out of Displays "LE" than 30 connection of
Water level 15 Stuck Key
8 range, Go to “No water fill seconds, the keypad to control
sensor fault.
Washer will Troubleshooting”. key will be board. Replace
beep and assumed to LED Board if
pause the be stuck necessary.
wash cycle. The door has
not been
9 Not Used Door switch opened after
was not two complete
Will display "od" If
Unbalance seen open wash cycles.
17 door open sensing,
detected since the last Door switch
Never will cleared.
during final LED – Will display three final was not seen
exceeded spins open since
spin, which “dc”
400rpm due the last two
10 prevented Go to "Wet Clothes
to an final spins
the spinner "Troubleshooting
unbalance Check for loose
from Section"
load. wire connections
exceeding
400 rpm Clear the diagnostic
Water level in Detected code and recheck;
the machine door lock Open door if reoccurs, perform
is believed to switch open lock switch Diagnostic
18
be above the during cycle with motor Motor/Machine
overflow level. when not running. Control Board test
When this expected. Check for faulty
condition is First check to see motor relay on the
Water detected, the that water valve is machine control
E sensor level machine will not stuck. If water board.
fault. automatically valve is OK, check
begin water level sensor 19-21 Not Used
pumping
water out of
the machine Door switch is
Door switch
until it falls detected open Go to "Door Lock
detected
below the and the door Test"
22 open during
overflow level. locked switch Troubleshooting
cycle (when
Go to "Clear is read as Section
not paused).
diagnostic codes" locked.
Disconnect and
reconnect the 23-24 Not Used
Will not
Difficulty in washer power cord
remember
11 reading at power supply
machine
memory outlet.
settings
If condition still
exists, replace
machine control
board.
12-14 Not Used

! WARNING
requires power.
Diag. Description Trigger Action to be Diag. Description Trigger Action to be

Code taken Code taken
Tach signal Heater Relay Display "Hr".
Heater relay
exists without 36 Check signal Replace Machine
failure.
Motor tach torque not sensed. Control Board.
signal exists command or Displays " bE". Displays
25 without when not Replace Machine Over Current "3E".Check the
motor expected Control Board. Motor failure
is detected. motor windings, the
running. (Abnormal 3E (Over
Motor won't speed sensor,
condition current)
turn. wiring connections,
only). or Control Board.
26-28 Not Used 40-49 Not Used
Abnormal Displays " tE". Voltage for

Sump Voltage for Display
high/low temp - Loose or pinched motor control
thermistor motor control "2E".Replace
29 or ohm wires 91 bus is over
failure bus is over Machine Control
resistance - Bad sump specified
(Optional) limit Board.
seen thermistor limit
Voltage for Voltage for Display
30-33 Not Used motor control motor control "2E".Replace
92
specified bus is under Machine Control
Machine Display “E3” limit specified limit Board.
control is Evaluate wire Exit Service Mode
attempting to harness for loose or To exit:
drive the unhooked
Motor Drive 1) Press Chime and Extra Rinse keys for
motor but is connections. If
failure 3seconds again, or
2E not seeing machine has
(Locked, Hall 2) Press Off, or
any tach separate motor
sensor fault) 3) Unplug the machine. After five (5) minutes of
response. control, perform self
inactivity (user key presses) in Service Mode,
Visual check diagnostic motor
the machine will exit the Service Mode and
shows motor test. See “Board
resume normal operations. Pressing the Off
is not moving. Output Test” key will completely exit Service Mode. If a
Machine cycle is running, cancel the cycle. Pressing
control does Display "Sr". the Rotary Selector knob while running a test
System
34 not see relay Replace machine will pause the individual test, while remaining
Relay failure
open when it control board. in Service Mode. A power loss during Service
should. Mode will cancel this mode.
35 Not Used

! WARNING
requires power.
Illustration Component Test Procedure Results

Thermistor Unplug harness connector and test
from wire insertion side.
Pin #6 and Pin #3 of CN3 13000 ohms @ 70F (2.5V DC)
Door Switch Unplug harness connector and test
Pin #7 of CN5 and Pin #3 of CN9 60 ohms

Pin #8 of CN5 and Pin #3 of CN9 60 ohms
Water Sensor Check voltage at Pin #6 and Pin #7 of

CN3. Reset water level = 2.5V DC, 25.8 KHz
Check voltage at Pin #6 and Pin #8 of

CN3. Reset water level = 2.5V DC, 25.8 KHz
Sump Sensor Check voltage at Pin #4 and Pin #2 of

CN8. 0V DC or 3.75V
Check voltage at Pin #4 and Pin #3 of

CN8. 0V DC or 3.75V
Motor Unplug harness connector and test
Pin #1 and Pin #2 of CN9 11.6 ohms

Drain Pump During drain check voltage at Pin #1 of

CN5 and Pin #6 of CN10 120V AC
Water Valves Unplug harness connector and test

(Hot valve) Pin #2 of CN5 and Pin #2

of CN6 1100 ohms
(Pre valve) Pin #3 of CN5 and Pin #2
of CN6 1100 ohms
(Bleach valve) Pin #4 of CN5 and Pin
#2 of CN6 1100 ohms
(Main valve) Pin #1 of CN5 and Pin #2
of CN6 1100 ohms
Heater Relay During water heat check voltage at Pin

#1 of CN5 and Pin #2 of RY9 120V AC
AC Power Check voltage at Pin #1 and Pin #3 of
CN5 120V AC
Check voltage at Pin #1 of CN5 and

Pin #1 of CN6 120V AC
Reactor Unplug harness connector and test
from wire insertion side. Less than 1 ohm

! WARNING
requires power.
9 1
CN3
CN6 3 1
4 1 CN9
CN8
8 5 CN7
3 1
CN10 4 1 RY9
1 2
1 3
1 4 2
1 8 1 3
9
2 1
4 1
ATC Control When hot wash is selected, the heater will turn on if the
When ATC cold wash is selected, the Heater turns on if water temperature in the tub is below 120 degrees F. The
the water temperature in the tub is below 60 degrees F. heater turns off when the water temperature is above 130
The heater turns off when the water temperature is above degrees F. or or time has expired for the wash cycle. The
70 degrees F or time has expired for the wash cycle. The cycle time will not be extended to reach the desired
cycle time will not be extended to reach the desired temperature.
temperature.
When ATC warm wash is selected, the heater turns on if When the Sanitary Cycle is selected, the heater turns on
the water temperature in the tub is below 95 degrees F. if the water temperature in the tub is below 141 degrees
The heater will turn off when the water temperature is F. The heater turns off when the water temperature is
above 105 degrees F or time has expired for the wash above 151 degrees F. The wash cycle will be extended to
cycle. The cycle time will not be extended to reach the achieve the temperature of 151 degrees F.
desired temperature.
Note: The heater will not turn on more than once in a
wash cycle (no reheating). ! WARNING
requires power.
Water flow through dispenser during Wash fill
WASH
FILL /
COOLING / SUB
DRAIN Rotation of (HEATING) WASHING
DISENTANGLE TOTAL
Spinner

! WARNING
requires power.
Water flow through dispenser during Rinse 1 fill

RINSE 1
DISENTANGLE
FILL /
MIDTERM / FILLING TO SUB
DRAIN Rotation of RINSE
SPIN REMOVE TOTAL
Spinner
SUDS

! WARNING
requires power.
Water flow through dispenser during Rinse 2 fill

RINSE 2
FILL / DISENTANGLE
MIDTERM SUB
DRAIN Rotation of RINSE / FILLING TO
SPIN TOTAL
Spinner REMOVE SUDS

!
To avoid risk of electrical shock, personal injury or
WARNING death; disconnect power to unit before servicing.
Top Removal
1. Disconnect power supply to unit.
2. Remove 2 10mm screws from washer back.
3. Slide Top Cover towards the rear to clear the screw

head from flange on the bottom side of the Top
Cover.
Water Level Sensor Removal

2. Remove Top Cover.
3. Remove harness plug.
4. Remove Pressure Hose.
5. Remove single attachment screw.

! WARNING death; disconnect power to unit before servicing.
NOTE: The reactor coil is wired in series with line 1

internally in the Control Board. An open coil or
loose electrical connection would result in a
“dead” board complaint. A resistance check
across the coil leads should indicate less than 1
ohm.
EMI Filter Removal

3. Loosen 13mm acorn nut and slide EMI Filter out of
bracket.
Reactor Removal
3. Remove single attachment screw on cross brace.
4. Twist Reactor counterclockwise to remove.
NOTE: Mark the wire locations on the EMI before

removing the terminals.

!
Water Valve Removal

3. Remove two screws each hot and 3 valve combo cold
valve.
Combo Cold Valve Hot Valve
4. Remove hose clamps and hoses.

4. Remove clamps and hoses from dispenser.
NOTE: The hose circuitry is marked on the Dispenser

top.
Dispenser Removal
2. Depress the release tab and slide drawer from Pre Main Bleach
Main
washer. Hot Cold
Wash
NOTE: The hose circuitry is marked on the Dispenser

top.
5. Remove attachment screws and lift dipenser to
expose fill hose.

! WARNING death; disconnect power to unit before servicing.
5. Roll Console down and lift away from washer.

6. Remove Reactor wire harness from wire clip.
7. Remove Reactor wire harness connector from the

PCB Board.
8. Remove five screws from PCB Housing to access the
LED Circuit Board.
6. Remove fill hose clamp and hose.
Door Removal
2. Remove four screws to remove door from Front
Panel.
Console Removal
3. Remove Dispenser Drawer.
4. Remove five screws attaching Console.

!
3. Remove hinge retainer plate. 6. Remove the glass retainer.
7. Remove glass.
4. Remove door from hinge posts.
8. Remove external viewing window.

5. Remove Screws around the perimeter of the glass
retainer.

!
Front Panel Removal

3. Remove Console.
4. Open door and remove Boot Retainer Clamp. Expand
the Boot Clamp Spring located at the 6 o’clock
position.
6. Remove four screws attaching the front to the

cabinet.
7. Disconnect the wire connectors to the Door Lock.

5. Pull the boot from the lip formed into the front
opening.

!
8. Lift Front Panel from bottom brackets. NOTE: When installing the boot align the index tabs on
the boot with the screws on either side of the Fill
Tube.
Heater Removal
3. Remove Console.
4. Remove Front Panel.
5. Remove Thermistor and Heater wiring connectors.
Boot Removal
3. Remove Console.
5. Loosen boot clamp at the 12 o’clock position.
6. Loosen 10mm nut on Heater and remove Heater

Element.
NOTE: Install Heater Element on top of metal bracket.

!
Motor Removal
2. Remove two screws attaching Back Cover and slide
cover up and lift bottom edge out of retaining slots.
4. Rotate the Spinner to locate a slot. Insert a rubber

handled tool or equivelent object to lock the Spinner
while removing the Motor nut.
3. Remove either vent tube from the outer Tub.

!
5. Remove 19mm nut . 7. Depress and release latch to remove motor wiring
connectors.
8. Remove the six 10mm bolts securing stator coil to the

NOTE: When reinstalling Motor torqe nut to 32-47 ft. lbs. tub.
6. Grasp the Rotor at 3 and 9 o’clock while pulling Rotor
from shaft.
CAUTION: The rotor contains powerful magnets. Use
caution during handeling and installation. DO
NOT place fingers between rotor and
windings during installation.
NOTE: There are alignment pins for the Stator

reinstallation. Use caution during removal and
installtion, the stastor will not hang from the
alignment pins. Start a screw while supporting
the Stator with the other hand.
7. Depress and release latch to remove motor wiring

connectors.

!
5. Remove wiring connector.
Drain Pump Removal

2. Remove Back Cover.
6. Remove three 13mm bolts securing Drain Pump to
3. Remove clamp and Drain Hose.
base.
4. Remove clamp and Pump Hose.
7. Remove screw securing Drain Pump to bracket.

Twist Drain Pump clockwise to remove.

!
Outer Tub and Spinner Removal

3. Remove Console.
5. Remove Back Cover.
6. Remove Pump Hose.
7. Remove the Drain Hose
8. Remove the two 13mm bolts securing the Rear Struts
to the base.
NOTE: Torque bolts to 11-22 ft lbs. during installtion.

11. Remove wire harness connectors for the heater,
Themistor and ground.
12.Remove two 13mm bolts securing the Front Struts to
base and rotate up against the bottom of the tub.
13.Insert a board or boards across the bottom of the
washer frame to use as a support when removing the
tub assembly.
9. Rotate the struts up against the bottom of the tub to

ease removal of the tub assembly.
1x12 - 32” long
NOTE: The rear struts can be identified by the green

sleeve.
10.Remove two each side 13mm bolts securing Counter
Weights.

!
16. Remove the Pressure Hose.
14.Remove fill hose.
17. Remove ground wire.
15.Remove Pressure Switch harness connector.

!
18.Remove left and right Vent Hoses.
19.Lift Suspension Spring from keeper in cabinet.

Repeat for the opposite side and let Outer Tub rest
on support board. 21.Remove remaining screws securing Back Guard to
cabinet.
22.Grasp the front and rear of the tub and slide out. Use
a blanket or rug to protect the floor
20.Remove two screws securing Center Brace to Back

Guard.

!
NOTE: Torque tub bolts to 6-11 ft. lbs.
25. Separate the front and rear halves of the Outer Tub.
23.Set the tub on the floor. Position 4" wood blocks or

equivalent around the spinner shaft. Roll the tub to
the upright position and rest it on the blocks.
24.Remove the 10mm screws around the perimeter of

the tub.
26. Tub Gasket can be replaced after tub halves are split.

!
28.Remove screw and release tab to remove Baffles
27.Lift Spinner to access Wave Washer.

Appendix A

DC68-02032B
101504

! WA RNING

To Avoid The Possibility Of Water Damage:
• Have Water Faucets Easily Accessible
• Turn Off Faucets When Washer Is Not In Use.
DRAIN FACILITY
Recommendedheight of the standpipe is 18”. The drain hose must be routed through the drain hose clip to
the standpipe. Standpipe must be large enough to acceptthe outside diameter of the drain hose. The drain
hose is attachedat the factory.
FLOORING
For best performancethe washer must be installed on a solidly constructed floor. Wood floors may need to
be reinforced to minimize vibration and/or unbalancedload situations. Carpeting and soft tile surfaces are
contributing factors in vibration and/or tendency for a washer to move slightly during the spin cycle. Never
install the washer on a platform or weakly supported structure.
LOCATION CONSIDERATIONS
It is recommendedthe washer never be installed in areas where water may freeze since the washer will
always maintain some water in the water valve, pump and hose areas. This can cause damageto belts,
pump, hoses and other components.Operating temperature should be above 60°F.
ALCOVE OR CLOSET INSTALLATION

MINIMUM CLEARANCES FOR CLOSET AND ALCOVE INSTALLATIONS:
Sides – 0 in / 0 mm Rear – 1 in / 25 mm
Top – 2 in / 51 mm Closet Front – 0 in / 0 mm
The closet front must have a total unobstructed air opening of 72 in 2. / 465 cm2 minimum, if both washer and
dryer are installed together. A louvered door with equivalent air opening is acceptable.Washer alone does
not require specific air opening.

Before using the washing machine, you must remove the four shipping bolts

Appendix B

T ROUBLESHOOTING
I NFORM ATION CODES

Information codes may bedisplayed to help you better understand what is occurr ing with the washer.
Code
Sy mbol M eani ng Sol ut io n
Unbalanced loadprevented the washer from Redistr ibute the load,pr ess the Cy cl e S el ector
spinning. dial.
Pr ess Powe r Of f padthen r estart the cycle. If the
D oor is unlocked when washer is running. code r eappear s, call for ser vice,see below.
D oor is openwhen washer is running. Close the door tightly and restart the cycle.
If the code r eappear s, call for ser vice,see below.
The washer failed to lock the door. Close the door tightly and restart the cycle.
W ater temperatur e control problem. Call for service,see below.

(Heater Control problem)
The washer has tr ied to fill but has not r eached Call for ser vice,see below.
the proper water level.
The door will not unlock. Make sur e the door is firmly closed.
Push the P ow er Of f padto turn off the washer, and
then turn it on using any pad.If the code r eappear s,
call for ser vice,see below.
Motor not running properly. Restar t the cycle pressing the Cy cl e S el ect or dial.
The washer is not dr aining. SeeTro ubleshooting “The washer does not dr ain
and/or spin”, page 13. If problem continues, call for
ser vice,see below.
The washer has tr ied to fill but was unsucce

ssful. Make sur e the water faucets are openall the way.
Checkfor kinked hoses.
Checkinlet scr eens on fill hoses.
Problemwith control. Call for service, see below.
Electric ser vicewas lost when washer was Restar t the cycle by pressing the Cy cl e S elect or
running. dial.
For any codes not lis ted above,call MaytagCustomer Ser viceat 1-800-688-9900 USA or 1-800-688-2002 Canada.


Maytag Mah9700aw 27 Inch Front Load Washer Service Manual

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Maytag Mah9700aw 27 Inch Front Load Washer Service Manual

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Service

This manual is to be used by qualified appliance

27” Front Load

Customer Service Support Center

CAIR Center in Canada ........................................... 1-800-688-2002

Recognize Safety Symbols, Words, and Labels

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©2005 Maytag Services 16025909 Rev. 0 3

Related Publications To avoid risk of personal injury or death due to

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• To avoid the risk of electrical shock or death, do not

This equipment MUST be grounded. In the event of an

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Parts and Accessories

Extended Service Plan

• Dependability PlusTM Extended Service Plan is

Serial Label is locatedon the back of the unit and the

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Product Type Listing

Trouble Shooting and Diagnostic Guide is

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Service Mode enables service personnel to verify the

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Test or Display Test or Display

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¤ While any test or cycle is running in

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in).While in Service Mode follow chart to check

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Diag. Description Trigger Action to be Diag. Description Trigger Action to be

12-14 Not Used

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Diag. Description Trigger Action to be Diag. Description Trigger Action to be

26-28 Not Used 40-49 Not Used

Abnormal Displays " tE". Voltage for

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Illustration Component Test Procedure Results

Pin #7 of CN5 and Pin #3 of CN9 60 ohms

Water Sensor Check voltage at Pin #6 and Pin #7 of

Check voltage at Pin #6 and Pin #8 of

Sump Sensor Check voltage at Pin #4 and Pin #2 of

Check voltage at Pin #4 and Pin #3 of

Pin #1 and Pin #2 of CN9 11.6 ohms

Drain Pump During drain check voltage at Pin #1 of

Water Valves Unplug harness connector and test

(Hot valve) Pin #2 of CN5 and Pin #2

Heater Relay During water heat check voltage at Pin

Check voltage at Pin #1 of CN5 and

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Water flow through dispenser during Rinse 1 fill

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Water flow through dispenser during Rinse 2 fill

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3. Slide Top Cover towards the rear to clear the screw

Water Level Sensor Removal

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NOTE: The reactor coil is wired in series with line 1

EMI Filter Removal