Manuel Maria A Guedes A Pedrosa SCSB17323

1. How does the following legislation relate to you when managing workplace relationships?

Answer may include, but is not limited to

Equal Opportunity Act The objectives of these Act is to encourage identification and elimination
2010 (Cwlth) of discrimination, sexual harassment and victimisation and their causes,
and to promote and facilitate the progressive realisation of equality.
Hence, by understanding these law, all of staff or worker could be
prevented from any of harmful act which explain above.
Anti-discrimination The objective of these Act is to prohibits discrimination in employment on
Age Discrimination Act the basis of age which applies to young and older workers alike.
2004 (Cwlth)

Disability Discrimination The objective of these Act is to prevent disability people to be treated
Act 1992 unfairly.

Human Rights and Equal The objective of these Act is to make provision in relation to human
Opportunity Commission rights and in relation to equal opportunity in employment.
Act 1986

Racial Discrimination Act The objective of these Act is to make it unlawful to discriminate against a
1975 person because of his or her race, colour, descent, national origin or
ethnic origin, or immigrant status
Sex Discrimination Act The objective of these Act is to make it prohibits discrimination on the
1984 basis of sex, marital or relationship status, actual or potential pregnancy,
sexual orientation, gender identity, intersex status or breastfeeding in a
range of areas of public life.

2. Case study

Proposal for Systems, Policies and Procedures to support the development of work relationship:

A. Communication

Objective
The policy is to create a productive and satisfying work environment that operates efficiently and
effectively. The Company believes clear, respectful, accurate, coordinated and timely workplace
communication between the Management, Manager/Supervisor and staff is very important. This
policy is intended to provide a framework for good communication within the work environment of
the Company, hence, it will create a effective work relationship.

Policy
- The Company will ensure that Management, Supervisor and staff are fully and accurately
informed in a timely way of all relevant activities, policies, issues and plans to enable them to be
as effective as possible in their role.
- The Company will ensure that Management, Supervisor and staff are aware of their
responsibility to develop and maintain good communication practice.
- The Company will monitor and improve as necessary its procedures for what, to whom, how
and when information is disseminated or discussion is undertaken.
- The principle of a two way flow of information and discussion will conducted in communication
procedures, providing for feedback and sharing of opinions.
- Workplace communication will be conducted free of discrimination, harassment and bullying.

Page 1 of 5
Manuel Maria A Guedes A Pedrosa SCSB17323

Procedure
- Provide information through: report, regular staff meeting, forum, one to one meeting, email,
phone messaging, handbook and instruction manuals.
- Give preference to face to face communication or the telephone as the main means of
Communication.
- When taking messages:
a. Repeat the information to make sure it is correct
b. Note the time, the message details, the sender’s name, phone number, position, email or
address as appropriate
c. Provide or forward the message to the recipient as soon as possible
- Confirm important information and decisions in writing for the record and/or so that the
information can be referred to from time to time.
- Prepare the Company’s policy and procedure book and distribute them among all staff.

B. Consultation

Objective
This policy affirms the Company’s commitment to effective consultation as a means to create the
effective work relationships of all workers.

Policy

A person conducting a business or undertaking must consult with workers when:

- Identifying assessing risk arising from work
- Making a decision to eliminate the identified risk
- Making decisions about procedures for consulting with workers; monitoring the conditions at the
workplace and providing information for workers.

A Worker must consult with their Supervisor when:

- Identifying any problem/issues/risks that need to be settle immediately
- Certain misconduct toward act or law or policies and procedures which related to the effective
work relationship
- Significant input or feedback or suggestion for the improvement of the Company

Procedures:

- Consultation needed if certain condition involves:

a. sharing relevant information
b. giving workers a reasonable opportunity to express their views, raise issues and contribute
to decision making.
c. taking workers’ views into account
d. when proposing changes or making decisions that may affect workers
- The consultative process may be supported by email, hardcopy communication, discussion, a
working group, individual forum or discussion. Manager/Supervisor will identify the meeting and
make sure all of worker are given information about it.
- The result of consultation must be readily accessible to all worker and all relevant position. The
result can be distributed through newsletters, notice boards, intranet, email etc
Review must be conducted by Manager/Supervisor whether the result needed to be improved or
need to be redistributed, etc.

3. Personal Assessment and Self Reflection

Page 2 of 5
Manuel Maria A Guedes A Pedrosa SCSB17323

3a. You are to identify and list what you believe are some of the key factors in a professional work situation
on gaining and maintaining the trust and confidence of colleagues and others.

- Well listening to what other workers said

- Respect each other opinions
- Allow the feedback, input and suggestion from collegues
- Well understanding about others’ situations
- Do not talk back about other’s people mistake/errors/what we thought they are doing
- Do not involve on gossip or dirty office politic
- Do the roles and responsibility well
- Tell the critics or suggestion in well manner

3b. Assess yourself against these factors and where possible provide an example from a work situation that
you may have experienced

I have a Supervisor in which I have a difficult situation to communicate with her. In order to communicate
well with her, I need to really well listening to what she needed, respect her opinion, described the issues or
matter in a very clear way and good manner. In stead of talk back behind her, I rather to talk directly to her
about the problem or issues.

3c. Australia is a multi-cultural country and its effective functioning requires respectful communication. What
adjustments did you make?

a. While I need to give input/feedback or explaining somethings or issues to my coworkers, I need to

adjust my communication style to be:
- Well description of matters
- Before giving input/feedback, give the compliment first before jump to the input/feedback
- Straight forward to be issues/matters

b. Before asking some-one/co-worker to do something for me, I will end my sentence with “Please” as
it is a habit or polite manner on the working environment.

3d. From your personal experience of a work environment describe how you could guide and support a work
team in adjusting to a diverse cultural and ethical environment

So, based on my personal experience on work team, I need to clearly understand the job description in
which all of the roles, responsibility and issues and the objectives of the goals or team work. Hence, I will be
able to support the team. If there is any issues or problem, I will discuss it immediately to PIC or Supervisor
hence, I will not waste the time by confusing them myself. If I have any dispute with other team member, I
will resolve them immediately hence it will not effect the team work.

4. Develop a Code of Conduct

Page 3 of 5
Manuel Maria A Guedes A Pedrosa SCSB17323

Code of Conduct for a workplace

a. Integrity and impartiality
- be committed to the highest ethical standard;
- accept the value our duty
- show respect towards all persons
- be committed to honest, fair and respectful engagement with the community.

b. Accountability and transparency

- are committed to exercising proper diligence, care and attention;
- are committed to using public resources in an effective and accountable way;
- are committed to managing information as openly as practicable within the legal framework;
- value and seek to innovate and continuously improve performance; and;

c. Support each other

- strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion,
veteran status, national origin, ancestry, pregnancy status, sex, gender identity or expression,
age, marital status, mental or physical disability, medical condition, sexual orientation, or any
other characteristics protected by law.
- a violence-free work environment, and we will not tolerate any level of violence or the threat of
violence in the workplace.

d. Respect company rules

- Work within the require working hours
- Use the proper cloth, shoes and other equipment which required by the company
- Perform the job which described based on the roles and responsibility

e. Accountability
- use equipment, facilities and funds for the primary purpose of undertaking organisational duties
- maintain confidentiality of all organisation and personal information obtained during employment
and other formal engagement with the organisation
- maintain organisation and personal records in accordance with legislative and organisational
policy requirements
- ensure all decisions made in the course of duties are transparent and align with organisational
policy and procedures
- understand and comply with organisation policies and procedures

5. Networking

a. Describe the formal and informal networks within a workplace, and how they can impact on
planning team outcomes. (50-100 words)

Networks within the organisations is usually carried out on two main levels:

- The first is the formal (official) level, which usually involves letters, orders, enquiries, tenders,
etc
- The second is the informal (unofficial) level, which usually runs as general conversation (phone
or face-face) or a light hearted email.
By planning the networks and understanding how the network work will impact to the team outcome.
For example, by having the dinner or lunch together among the team, which will increase the trust
and communication among the team. Hence, among the teamwork, the communication will be fluent
and well as the trust has been build among the team member.

Page 4 of 5
Manuel Maria A Guedes A Pedrosa SCSB17323

b. Describe 3 networking activities you are intentionally involved with - that is - networks you actively
schedule time to participate in. For each activity, describe its benefit. (Consider team meeting,
social networking, social media groups, professional associations etc.)

- Linked in
On linked in, we can discuss any professional issues, policies, procedures, meet the new
professional member, etc.
- Certified Professional Accountant (CPA’s member)
The professional program is being design for the professional Accountant, in which, by joining
their member, we can discuss any updated regulation toward accounting, the implication of the
new regulation, discuss the affect, discuss the new updated, etc.
- Amazon’s trading training
This is one of the event held on Sydney which provide the training for the new beginner trading
on market platform online on Australia. In these training, they will teach how to do the online
trading or sales on Amazon Australia and we can share our knowledge and adding the social
networking.

c. What activities can you schedule and undertake to ensure that effective internal and external
workplace relationships are developed and maintained?

I can arrange the forum discussion or one on one meeting with my Supervisor/Manager or
Coworker to discuss about any issue or problem that needed to be fix immediately which related to
the internal and external workplace relationships. We can assess any issue or problem by carefully
observe the team work, the result, the report, issues/dirty politic which recently happened among
the coworkers or team work.

Page 5 of 5