TCS iON Digital Glass Room

TCS iON Digital Glass Room
User Manual
Index
Introduction .......................................................................................................................................... 4
Login and Forgot Password ............................................................................................................... 6
My Communities.................................................................................................................................. 7
1.1. Community .................................................................................................................... 8

3.1 Collaboration Enablers .......................................................................................................... 10
1.1 Enabler Features .......................................................................................................... 12

1.2 Share Levels ................................................................................................................ 12
1.3 Add Link .......................................................................................................................13
1.4 Add to Topics ............................................................................................................... 14
1.5 Get From Global Repository......................................................................................... 14
2. Enabler Tools............................................................................................................................... 15
2.1 Byte ..............................................................................................................................15

2.2 Blog ............................................................................................................................. 16
2.3 Media............................................................................................................................ 17
2.4 Question ...................................................................................................................... 18
2.5 Idea .............................................................................................................................. 19
2.6 Event ........................................................................................................................... 20
2.7 Debate ......................................................................................................................... 20
2.8 Userpoll ....................................................................................................................... 22
2.9 Survey.......................................................................................................................... 23
2.10 Quiz ............................................................................................................................. 24
3. Administrator Responsiblities(Only for Admin Users).......................................................... 25
Invite Users ........................................................................................................................................ 26
3.1 How to post a Comment ...............................................................................................31

3.2 How to edit post .......................................................................................................... 32
3.3 How to delete post....................................................................................................... 32
3.4 How to clone a post ......................................................................................................33
3.5 How to notify users .......................................................................................................33
3.6 How to get Permalink .................................................................................................. 34
3.7 How to add to favourites.............................................................................................. 34
3.8 How to add post to featured ........................................................................................ 34
3.9 How to add post to Global Repository.......................................................................... 35
3.10 How to remove post from Global Repository ............................................................... 35
2 Copyright @ 2020 Tata Consultancy Services Limited

3.11 How to report abuse .................................................................................................... 35
3.12 How to download Survey/Quiz/Userpoll report ............................................................ 36
3.13 How to submit responses to a Survey .......................................................................... 36
3.14 H ow to vote in Userpoll ............................................................................................... 36
3.15 How to submit answers to a Question ........................................................................... 37
3.16 How to publish answers/results ..................................................................................... 37
3.17 How to vote for a post................................................................................................... 37
3.18 How to rate a post......................................................................................................... 37
4. Design Community Page(Only for Admin Users) ................................................................ 38
4.1 Configuring Home page display components .............................................................. 39

4.2 Managing Menu ........................................................................................................... 40
4.3 Managing Banner ........................................................................................................ 42
4.4 Removing Banner ........................................................................................................ 42
4.5 Managing Static Page .................................................................................................. 42
4.6 Managing In-Focus/Announcements ........................................................................... 43
4.7 Creating and Saving Announcement as a Draft ............................................................ 44
4.8 Publishing Announcement ........................................................................................... 45
4.9 Editing, Deleting and Archiving Announcement .......................................................... 46
4.10 Managing Featured Posts ............................................................................................ 46
Additional Help .................................................................................................................................. 47

Introduction
Education is one of the pivotal aspect of our lives, and for ages, our society
has not only emphasised on the importance of education, but also, taken
evolutionary steps towards its betterment.
Universities and schools have invested countless years and great amount of
money to facilitate a conducive environment for students and teachers.
Over the last few decades, our education system has come a long way.
And now, the ever evolving technology and the sheer size of the
information available today, has compelled our society to look at
innovative ways of passing the relevant knowledge in an optimal way.
Today, the focus of the educational institutions is not just on the curriculum,
but also on the ways in which it can be delivered faster and with utmost
convenience.
Educational institutes are now adopting a hybrid method of traditional

classroom and online platforms to enhance the teaching as well as the
learning experience.
This has led to the advent of distance learning and digital pedagogy,
where the geographical and demographic are no longer a restriction for
the students to access universities and other educational institutions.
Distance learning enables students to enrol for a course without having to
physically attend a traditional classroom. It offers a flexibility that many
students find appealing.
However, with every ground-breaking idea, comes its share of challenges

and distance learning is not an exception. Distance learning classes can
present problems for students in number of areas which make
conducting/attending a course challenging.
These challenges could be in terms of:
• Engagement: Learning is a Social Process. The lack of face-to-face

interactions between students, teachers and other classmates may
cause students to feel isolated and become discouraged from
enrolling in to an online course, especially if a student has never
enrolled for one.
• Content: If distance learners are being sought, they will need to be
provided with similar or better pedagogical resources than that
received by on-campus students. This can be particularly

challenging if the Universities do not engage in using the right kind of
tools.
• Commitment: A traditional classroom environment carries with it, a
certain level of social pressure: the teacher and other classmates
expect each student to come to class every week, complete the
assignments answer the teacher's questions and actively participate
in group projects. In a distance learning class, these behaviours are
expected as well, but the social pressure to comply is absent.
Students must possess or learn to develop the selfdiscipline required
to organize their time effectively and participate fully in the learning
process.
To overcome these challenges, TCS iON developed a collaborative

platform — TCSiON Digital Glass Room — that integrates the comfort of an
online learning with the efficiency of a traditional classroom, all the while
allowing social interaction around content or events. Using the different
features available on the platform, any university or any other educational
institution can engage geographically dispersed students in various
learning activities and assess them as well.

Please follow the steps below to log on to TCSiON Digital Learning and explore.
Login and Forgot Password

Launch the following URL and enter the iON Credentials received.
a. URL: https://www.tcsion.com/LX/login#lx
b. Login ID: <Login ID provided by TCS iON Team to be entered here>
c. Password: <Password provided by TCS iON Team to be entered here>
d. If user forgets password, click Forgot Your Password? and follow the
instruction on screen below.

My Communities
User can access various Communities through My Communities.
a. Community details like Community Name, User Role, Date of Joining

and Number of Members in the community are viewed on the
screen.
b. User can view the posts of Community Members, Share files, Vote,
Comment, Add to favourite, Copy link, Share, Rate the post and so
on.

1.1. Community
Organizations can create communities for organization members relating to
common interest areas, departments, geography, goals, targets or learning
area. You can form social, professional, cultural, learning and skill
development communities for your organization members.
There are two main types of communities:
• Organization community is the core community, wherein all members of

the organization can access TCSiON DL as members. Post
announcements, updates, events, notices applicable to entire
organization in this community.
• Other communities are created by inviting selected organization
community members on a need and goal basis. External users can also
be invited into chosen communities. Some selected communities that
can be created are listed below:
• Expert Led Community to talk to experts
• Course Specific Community in an educational institution or a Continual
Learning/Skill Development community in a corporate organization
• News Community to share news headlines general knowledge or
organization specific communities

• Departmental Communities specific to educational departments such as
Computer Sciences Community or Communities specific to corporate
organization departments such as HR communities
• Alumni Communities for Campus Alumni for consulting and other help
such as resale of books and utilities
• Other Communities: You can form communities for any group of people
that you can think for, for example, Travelogues, Cultural, Sports Club, Fine
Arts Club, Awards and Recognition Community, Event Communities,
Counselling Community, Corporate Social Responsibility Activity
Communities, Stress/Health Management Communities, Knowledge
Sharing communities, etc.
In a community you can:
• Leverage role based access to ensure security and control
• Share posts for collaboration with organization members and view post
on your timeline
• Leverage communication features (Banner, Multiple In-Focus/Notice-

board items, and Notify collaboration item via Email to members) to

engage and inform members, as communication is a critical aspect for
an organization
• Leverage community design features (Logo, Banner) to beautify the

community and create interest amongst the members
• Leverage External Invitation feature to engage with experts/learners

outside your organization
• Leverage Global Repository to save and reuse posts for debate,

questions, quiz, survey and userpoll
3.1 Collaboration Enablers

User can collaborate with Community Members through 10 different enablers.
i. Blog: To share experiences, best practices.

ii. Byte: To express quick thoughts. The Administrators can share a Byte as
an email notification for critical communications.
iii. Debate: To start a discussion in the organization to find out pros and cons
of a decision.
iv. Event: To post event of organization to list in the calendars of
community/course Members.
v. Idea: To share the ideas for innovation and improvement in organization.
vi. Media: To share various videos, audios, photo albums, documents,
policies and circulars.
vii. Questions: To ask peers and seniors about queries, if any.
viii. Quiz: To conduct a quiz with single/multiple choice and true/false
questions.
ix. Survey: To create a survey to get a feedback from the stakeholders.
x. Userpoll: To take a userpoll to know the public opinion.
a. User can select all or some of the enablers for collaboration in the
community/course.
b. User can save posts, such as surveys, to Global Repository for future use
in a course or another community.

c. About displays Community Overview, like Administrator, Moderator,
Summary and Description of the Community.
d. User can view the Calendar for various activities held on the Community.

1.1 Enabler Features
Enablers, as the name indicates, “enable” members to interact in a number of
different ways to discuss, ideate and debate in a learning context.
Enabler Posts are communication tools that help manage sharing of

information and promote interactions between Community/Course members.
As discussed earlier, with the help of enablers in TCSION DL, you can:
• Communicate small pieces of information in byte posts such as news

headlines.
• Create a blog to share detailed information on a topic such as articles,
research papers.
• Share your innovative ideas with other Community/Course members to
simplify their tasks.
• Start a debate on a topic with Community/Course members.
• Ask members to fill up a survey to help you take decisions
• Start a userpoll to find opinion of other members.
• Ask a question to gather inputs from peers and instructors.
• Post a quiz to analyse skills of others.
• Share a media/album in the timeline with other members
• Create an event to be listed in calendars of other members.
For these “enablers” some additional features are available to make the
collaboration more meaningful. These are described below:
1.2 Share Levels

Within a chosen community or course, an enabler post can be shared with all
or selected members only. This is useful, when in certain instances you want to
share information only with some people and not all. For instance, you might
want to talk only to the teacher or a group leader for a project.
Thus, you can use the share levels for post classification and access control on
the post/content of your Community/Course. Following share levels are
allowed in TCSION DL:
• Private: Post/Content is visible and accessible to author only.

• Public: Post/Content in a Community/Course is visible to all members of the
Community/Course.

• Profiles: Post/Content is visible and accessible to selected profiles only.
• User Groups: Post/Content is visible and accessible to selected usergroups
only.
Tip:
You can restrict access to sensitive information using share levels. You can use User
Groups to create remedial resources or content for students who need help.
Note: You cannot select more than one type of Share Levels. For example, if you select to share
with selected profiles, then you can select the profile for sharing only, you cannot choose to share
with user groups also for the post.
1.3 Add Link

People like to have a lot of resources when they are studying. Often references
add a lot value to the artifact being taught – they give a varied perspective,
and depth to the content. To this end, collaboration enablers in TCSION DL
allow you to give relevant links to additional readings, complementary
material, research or blog articles and so on.
While creating a post there is a provision to add reference links in the post. You
can choose to add reference link to other enabler posts.
Tip:
This helps you to share information available at other sources.

1.4 Add to Topics
Let us say there are hundreds of members in a given community or course. If
there are multiple interactions, it becomes difficult to identify that post or
discussion you want to go to. To address this challenge, TCSION DL has a Topics
feature that helps categorize the posts for searching. For example there are
500 posts in a timeline, out of which 10 are tagged to Health topic. You can
use topic Health to filter 10 posts out of 500 on the timeline. While creating a
post, if you want it to be categorised under a specific umbrella, you can
leverage this feature.
1.5 Get From Global Repository

TCSION DL offers a repository feature that allows reuse of content across
various communities. This is useful for teachers and students as a resource bank
that facilitates learning across the organisation and adds value to
collaboration as reference for various discussions.
LS Global repository is a collection of posts/enablers, that can be reused

elsewhere within your organisation. For example, you created a survey in
Mechanics Community and want to use the same in Robotics Community.
Then you simply add the survey to global repository from Mechanics
Community and call it in Robotics Community! Global repository feature is
available for Debate, Media, Question, Quiz and Survey.
You can choose to create an enabler post using an existing post from Global
Repository. Posts in Global Repository are shared across all Communities of an
organisation depending on the share level selected while adding the post to
Global Repository.
Authors can add a post to Global Repository by using Add to Global Repository
option while viewing the post. Further, you can use an existing post from Global

repository using Get From Global Repository button while creating a post. All
the posts of same enabler type are displayed as per share level from Global
Repository for selecting and creating a new post. You can preview, select a
post from listing and update it to create a new post. For example, if you are
creating a survey, you can view only survey posts from the repository.
2. Enabler Tools
2.1 Byte
A byte is similar to a news byte or a micro-blog. Jot down your thoughts or
feelings in 140 characters or less. You can post a byte to communicate about
news headlines, weather, reminders, notices etc.
How to post a Byte
To post a Byte:
1. Go to My Communities>> Particular Community/Course >> +Post.

2. Click Byte.
3. Share the text in WRITE YOUR THOUGHTS in 140 characters or less.
4. To add link for reference click Add Link .
5. Select the topic for the post. To select the topic start typing in ADD TO
TOPICS, if the topic is not in the existing list, then write the full name of the
topic and click ADD in the dropdown. You can filter the post on timeline
with this topic, using the filter for topics.
6. Select the people who will be able to view the byte in SHARE WITH.
7. Click Byte! to post.
The Byte is shown on timeline.
Tip:
Use Byte for quick, critical communications. For instance exam date, postponement of important
events, sudden emergency, etc.

2.2 Blog
A blog is a small journal where any topic of interest can be posted. You can
write and article, your research or other detailed information in a blogpost.
How to post a Blog
To post a Blog:
1. Go to My Communities >> Particular Community/Course >> +Post.

2. Click Blog.
3. Write title for the blog in TITLE FOR YOUR BLOGPOST.
4. Select posts in Add link if any for reference. Click ADD LINK, all posts will be
listed in a dropdown. Select the post and click on Click to add to the right
of the post. To view the filtered posts select the type of posts from ALL POSTS
dropdown.
6. Select the people who will be able to view the post in SHARE WITH.
7. Write the content of blog in DESCRIBE YOUR BLOG.
8. Click Blog.
The Blog will be shown on the community/course timeline. The user will be
able to view first 150 characters of the Blog. After 150 characters the user will
view the More link, clicking on which the user will view the whole Blog in a
new page. The user will be able to add the blog to favorites by clicking on
favorite icon.
Tip:
Is there an article you want to share or a research paper? Or want to give detailed
information of a topic of interest? Then the blog is for you. You can share a subject for
discussion and seek inputs from students to add value to it.

2.3 Media
Media is what drives learning today. Videos, audio and images make for
immersive learning experience and enrich the quality of collaboration. TCSION
DL allows you to collaborate using multiple types of media formats.
You can upload multiple files under one title which can run as an album. For
example, you can have a media album for “Learning Behaviour” that can
include multiple videos of experts talking on this topic.
Multiple images of a maximum size of 100Mb or a single video of maximum size

100Mb can be uploaded. Supported file formats are - pdf, doc, docx, txt, rtf,
xls, xlsx, html, jpeg, gif, png, zip, xzip, gz, gtar, tgz, swf, avi, flv, wmv, exe, psd,
fla, cp, cptx, webm, ogv, mp3, mp4, ogg, mpeg. Add in flv format for online
viewing. Any member of the course/community can rate the post and
comment on the same.
You can upload maximum 10 images/files each of a maximum size of 100Mb

or a single video/file of maximum size 100Mb.
Note: PDF files will convert to flash files, when you upload a pdf file and select
Allow Download option as No.
How to post a Media
To post a media:

2. Click Media.
3. Specify Tittle of post/album.
4. Click Get From Global Repository to select a survey for create its clone.
5. Click on Add files (Select files to upload). The total file size should not
exceed 500 mb.
6. Alternatively, drag and drop files from desktop.
7. Select Add Description for each media file to add details about the
media file.
8. Select the topic for the media. To select the topic start typing in
Topics/Album, if the topic is not in the existing list, then write the full name
of the topic and click ADD in the dropdown. You can filter the post on
timeline with this topic, using the filter for topics.
10. Select whether the download of media will be allowed or not.

11. Click Upload.
The media uploaded will be shown on the community/course timeline in an

album view. The first media from post is displayed in a frame. The description
and comments are displayed if there is only one media in post.
Tip:
Media is the lifeblood of collaboration! You can upload videos related to lesson being taught
in class. You can upload pictures, albums. You can ask students to record a video of any
project and submit it. Or ask them to share albums of project related images or drawings.
2.4 Question
Asking questions is a simple and effective way of learning. Questions help us to
teach as well as to learn. Members of community or course can ask questions
to gather information from other members. Other members of the
course/community can reply to the questions.
How to post a Question
To post a Question:

2. Click Question.
3. Click Get From Global Repository to select a question to create its clone.
4. Specify question in WRITE YOUR QUESTION.
5. Select posts in Add link if any for reference. Click ADD LINK, all posts will be
listed in a dropdown. Select the post and click on Click to add to the right
of the post. To view the filtered posts select the type of posts from ALL POSTS
dropdown.
6. Add details about the question in DESCRIBE YOUR QUESTION.
topic and click on ADD in the dropdown. The post can be filtered on the
9. Click Ask.

The question posted will be shown on the community/course timeline. Click
Answer button to add answer to the Question. In answer, clicking on More link
to view the post.
Tip:
Question could be used for a Pop test, a Q&A session with an expert
2.5 Idea
An idea can be posted that might interest others in the community or to record
an idea for future reference by posting it as a private idea. The idea can be
shared on the restricted or public access as per selection of share level.
How to post an Idea
To post an Idea:

2. Click Idea.
3. Specify topic of idea in WRITE YOUR IDEA.
4. Select posts in Add link if any for reference. Click ADD LINK, all posts will
be listed in a dropdown. Select the post and click on Click to add to the
right of the post. To view the filtered posts select the type of posts from
ALL POSTS dropdown.
5. Provide a detailed description of idea in DESCRIBE YOUR IDEA!
topic and click on ADD in the dropdown. The post can be filtered on the
8. Click Ideate!
The idea posted will be shown on the community/course page.

2.6 Event
Members of community or course can post events which get tagged to
calendar. The events will be visible to all members.
How to post an Event
To post an Event:
1. Go to My Communities >> Particular Community >> +Post.

2. Click Event.
3. Write the name of event in NAME OF YOUR EVENT.
be listed in a dropdown. Select the post and click on Click to add to the
right of the post. To view the filtered posts select the type of posts from ALL
POSTS dropdown.
5. Write about the event in DESCRIBE YOUR EVENTS.
6. Select Yes or No in Is It a Full Day Event.
7. Select date and time if event is not a full day event.
9. Select whether the event needs to be repeated on Daily, Weekly,
Monthly, Yearly or Never basis.
10. Specify location of the event in Location.
12. Click Schedule to post the event.
The event posted will be shown on community/course page and calendar.
2.7 Debate
A debate is an argument on a topic. The proposition of the members for or
against the topic can be posted in the debate and members can read the
opinions of others. You do not need to take positions; you can post for and/or
against in a debate.
How to post a Debate

To post a Debate:

2. Click Debate.
3. Specify topic of debate in YOUR DEBATE PROPOSITION.
be listed in a dropdown. Select a post and click on Click to add to the
right of the post. To view the filtered posts select the type of posts from ALL
POSTS dropdown.
5. Write about the debate topic in BACKGROUND OF YOUR PROPOSITION.
7. Specify FOR/AGAINST PROPOSITION for the debate topic.
8. Select date till when members can vote in debate in DEBATE OPEN TILL.
10. Click Debate to post.
The debate posted will be shown on community/course page. You can vote
for or against the topic and comment on the topic.

2.8 Userpoll
Userpoll is a single question survey where users can add their own options while
responding. Userpoll provides public opinion of members about the question
being surveyed. For example, if you want to survey about the favourite color
of members, you can start with five options, Black, White, Red, Green and Blue.
While responding if a user wants to add other colors such as Yellow, he can
select the option of Add My Own Option and add Yellow as an option to
Userpoll.
How to create a Userpoll
To create a Userpoll:

2. Click Userpoll.
3. Click Get From Global Repository to select a userpoll to create its clone.
4. Specify your question in WRITE YOUR QUESTION.
5. Provide a detailed description of question in BACKGROUND OF YOUR
PROPOSITION (optional).
6. Select the topic of the post in ADD TO TOPICS. If the topic does not exist,
type the topic and click ADD in the dropdown. Topics help in filtering the
posts while searching.
7. Specify the options for the poll (Minimum two options and maximum ten
options). Click Add to add more options.
9. Click Start Userpoll.
The userpoll will be shown on community/course page. Member can submit

their responses to userpoll. They can create their own options while responding.
You can publish the results of userpoll to display results to other members.
Tip:
You can use this UserPoll for opinions. For example, opinion on dress code, fee
structure, policy decisions etc as a means for referendum.

2.9 Survey
A survey is a method to collect information that represents the opinion of the
community or group. Survey is a set of questions that help the investigator to
gather information from other members. Objective of a survey can be to
• Determine need for new program or learn new ideas.

• Help design new program.
• Evaluate existing program or get feedback.
• Uncover the answers to make decisions.
• Evoke discussion.
• Base decisions on objective information or Compare results.
How to create a Survey
To create a survey:

2. Click Survey.
3. Click Get From Global Repository to select a survey for create its clone.
4. Specify topic of survey in QUIZ TITLE.
5. Specify detailed description about the survey in BACKGROUND OF YOUR
PROPOSITION!
6. Click Add Question and select one of the following question types from
dropdown:
• Single Choice Question: Questions with one option as the correct
answer.
• Multiple Choice Question: Questions with more than one option as
correct answer.
• True/False: Questions with only two options True and False.
7. Short Answer Question: Questions with no options, answers to be
submitted in text.
8. Specify the question and options. Select the correct option for answer
and click Save for each question.
10. Click Publish Survey!
The survey will be posted on community/course page. You can publish results
for Survey when all responses are collected.

2.10 Quiz
A quiz is a form of an informal assessment or game in which the members
attempt to answer questions correctly. You can create quizzes for general
interest or for testing domain knowledge. Any member can create a quiz for
peers. Members can then respond to quiz questions. The results of the quiz are
visible when published by author.
How to create a Quiz
To create a Quiz:

2. Click Quiz.
3. Click Get From Global Repository to select a quiz to create its clone.
4. Specify topic of quiz in QUIZ TITLE.
5. Specify detailed description about the quiz in BACKGROUND OF YOUR
PROPOSITION!
6. Click Add Question and select one of the following question types from
dropdown:
• Single Choice Question: Questions with one option as the correct
answer.
• Multiple Choice Question: Questions having multiple options as
correct answer.
• True/False: Questions with only two options True and False.
7. Specify the question and options. Select the correct option for answer
and click Save for each question.
9. Click Publish Quiz.

The quiz will be posted on the community/course page. You can Publish
Answers for the quiz when all responses are collected.
Tip:
You can use this for an impromptu test, which need not be graded. You can use it to assess
how much a student has learnt at the end of a class. You can simply also use quiz for
shared interests such as Cricket World Cup, History etc.
3. Administrator Responsiblities(Only for Admin Users)

All the action that can be Taken by an admin are mentioned in the below URL :
https://g01.tcsion.com/dotcom/iONHelp/LearningExchange/SolutionConfiguration/Organisation%20Ad
ministration.html.
Also see screenshot below:

As a part of Glassroom offering here are few specific actions which the
Admin can perform to manage communitites created for them.
Manage Invitations in a Community

The Invitations menu in Community/Course administrator panel provides links
to perform invitation and enrollment tasks for communities and courses. You
can send invitations to organisation members to join a Community or Course,
if you are an administrator of the Community or Course.
Invitations sent to organisation members need to be accepted by users for

joining the Community/Course. Invitations can also be forceful; such
invitations do not require approval. On sending forceful invitation to
organisation members, the members are notified about enrollment to the
Community/Course, but no approval is required.
Below is the procedure to invite Users.
Invite Users
An administrator of a Community/Course with permissions to access Invite
Users link in Manage, can invite users to join the Community/Course. You can
choose to send forceful invitations where users need not accept the
invitation in order to join the Community/Course.
To send the invitations you can select users using:

1. Quick Add: You can select users using auto-lookup, which searches the
users as you type.
2. Search and Add: You can search and select for the users using search
screen.
3. Upload User-list CSV: You can invite users in bulk, using the csv file.
Procedure: Invite Users
To invite users:
1. Go to My Communities >> Particular Community >> Manage >> Invite

Users. Following screen is displayed.
2. Select a profile for new users in Choose A User Profile.
3. Select between options, Quick Add, Search and Add and Upload User-
list CSV.
4. Click Next.
For Quick Add option:
5. Type the user IDs in Add User(s) (Autocomplete)*. The users will be
listed as you type. Select a -user from the list.
Note: You can add maximum 10 users using Quick Add in one
transaction.
6. Click Next.
For Search and Add option:
5. Specify the search criteria and click Search. You can use
attributes in Advanced Search, if configured using Attributization.
6. Select users from the search listing and click Next.
For Upload User-list CSV option:

5. Click Download Sample Template, to view and update the
sample file.
Or, Update the user Login-ID list in sample file and click Select
File to select the updated file for upload.
6. Click Upload.
7. The selected users are listed, you can select/unselect users for send
invitation.
8. Select Check For Force Acceptance, to join users without user

approval.
9. Select Notify Users by E-mail to send email notification to users.
10. Specify Mail Content for Email notification. You can choose to continue
with default subject and content or update it.
11. Click Invite.
Result
• Invitation notification is sent to members. Members can view the

notification in My Actions screen from left panel.
Procedure: Assign/Unassign Users in Bulk
To assign/unassign users in bulk:
1. Go to My Communities Particular Community /

Course >> Manage >> Invite Users.
2. Click Assign/Unassign Users in Bulk. WebInstaller screen opens for data
upload.
3. Click Open Filter and specify filter criteria to fetch community member
listing.
4. Click Download. Notification is displayed showing request id.
5. Go to View History tab and download the excel file from Download
column.
6. Click Configure Parameters for execution of rules to select/deselect
parameters using which rules can be created. Update the list of
parameters in Parameter Selection sheet by selecting Y/N against each
Attribute name.
7. Click Set Parameters to update parameters and return to
Assign/Unassign Users sheet.
8. Create rules in template using following fields:

Field Description
Parameter for creating rule. For example
if Administrators of a community are to
Parameter
be unassigned from community, select
parameter as Profile.
Select Operator for comparison. In
Operator
above example select Equals.
Select value for comparing parameter. In
Value above Example select Administrator
profile.
Add Rule Click to save the created condition/rule.
Click to add another rule in addition to
And existing rule. Both rules should be true for
executing action.
Click to add another rule in addition to
Or existing rule. Either rule can be true for
executing action.
Note:Click Reset Rule to clear/remove ALL data from Rule field.
9. Select action details using following fields:
Field Description
Select action as Assign To or Assign and
Action
Unassign
Select new Community/Course for
To
assigning
Community Type This field is non-editable.
Select profile of members in new
Profile
community/course.
10. Click Execute Rule. The data for members is updated in member listing.
11. Save the excecl sheet on your desktop.
12. Go to WebInstaller screen and open Data Load tab.
13. Open Upload Template subtab.

14. Click Choose File and select the updated template for upload from
your desktop.
15. Click Insert/Update. Notification is displayed showing request id for

upload process. You can check progress from View History.
Result
• Invitation notification is sent to members. Members can view the

notification in My Actions screen from left panel.
Actions on an Enabler Post
Creating a post is one only one aspect of collaboration using TCSION DL. To
enable two-way communication, certain actions are allowed on a post using
which you can express your views about these posts. You can appreciate a
post, using vote up and rate features or express disagreement, using Vote
down. You can reply to the post via Comments. If you find inappropriate posts
or comments, you can report them as abusive to administrators. You can
download the media from media posts.
You can perform following actions on a post:
• Post a Comment
• Edit Post
• Delete Post
• Clone a Post
• Notify Users
• Get Permalink
• Rate a Post
• Add to Favourites
• Add to Featured
• Add to Global Repository
• Report Abuse
• Download Survey report
• Submit Responses
• Publish Answers
• Vote for a post
Following are the icons available for actions:

Table: Icons for Timeline Actions
Action icon Description
Number of times the post is viewed.
Mark the post as favourite.
Vote up for the post. The total number of vote

up for the post is displayed.
Vote down for the post. The total number of

vote down for the post is displayed.
Get Permalink for the post.
View comments in the post. Recent two

comments are displayed here. The count of
total number of comments is displayed here.
View average rating of the post.
Download media from media post. The

number of times the post is downloaded is
displayed.
Reply to the post via Comment.
Rate the post.
3.1 How to post a Comment

If there is a post you want to respond to or add additional information to, you
can do so using the comment feature for every post. To post a comment:
1. Go to Particular Post.
2. Click .
3. Specify your comments and click Comment!

Note: While commenting on a byte post, you can select Copy this comment as a new
byte checkbox to post the comment as a separate byte post.
The comment is posted in the post. You can view the comment below the
post while viewing the post. The last two comments can be viewed on the
timeline by clicking on icon.
3.2 How to edit post

You have made a post and have changed your mind about some part of
the content and want to change it. Use the edit post feature for the same. To
edit a post:
2. Click and select Edit.

3. Update the required details in the post. You can select from SHARE WITH
dropdown to update the share level of the post. You can change links,
topics, options and content of the post.
4. Click Update.
The post details are updated. You can report abuse the post if you find
content inappropriate. You can report abuse this post even if an abuse
report was rejected for the post before update of the post.
3.3 How to delete post

Either the post is no longer relevant or you found you no longer want to share
it with others. You can choose to delete it. To delete a post:
2. Click and select Delete.

3. Click OK in popup to confirm deletion of post.
The post is removed.

3.4 How to clone a post
Let’s say you have made a post, say a nice blog in one community. You also
want to share this some other community you are part of. You can easily do
that with the clone post feature, which allows you to share the blog with
another community simply with a click. You don’t need to copy it and then
open another community and create a fresh post in that community.
To clone a post:
2. Click and select Clone.

3. Select Communities in which the new post is to be posted. You can only select
from your enrolled Community list to clone post.
4. Click Continue.
5. Update the content of the post.
6. Click Clone.
The post similar to old post is created.
3.5 How to notify users

TCSION DL allows silent collaboration or notified communication. This means
you can share a post silently in a community without sending intimation out to
all members. They can see the post when they login to a community or a
course. However, there could be some important communication or
information you want to share on an urgent basis. Then, you can choose to
“notify” users or inform them about this post. When you do so, all members get
an alert with a brief information about the post. They can login to see more
details. You can notify users using email or SMS.
To notify members about a post:
2. Click and select Notify Users by Email or SMS

3. Click OK in pop-up to confirm sending notification.
Email and/or SMS notifications are sent to members of community/course with

whom the post is shared.

3.6 How to get Permalink
A permalink refers to the url of a specific post. You can get this link and share
it with others.
To share link of a post:
2. Click .
3. Copy the link displayed.
You can share permalink with other users to access the post.
3.7 How to add to favourites

If there are certain posts such as media, blogs and so on, that are of immense
interest, you can choose to favourite them for quick access to them.
To add a post to favourites:
2. Click .
Note: Add to Favourites is not available for Quiz, Survey and Userpoll posts.
You can access the post from My Favourites in Left Panel.
3.8 How to add post to featured

Some important or extremely relevant posts can be “featured”.
To mark a post as featured post:
2. Click and select Add to featured.

3. Click OK in pop-up.

The post is highlighted as a featured post on timeline
Tip:
This feature is useful when you consistently want to highlight something. For example,
communication from the Principal or HOD or some important safety message etc
3.9 How to add post to Global Repository

If there is an enabler (Debate, Media, Question, Quiz and Survey) you want to
share with multiple communities you can use the Global Repository feature.
We saw earlier how the repository feature can be used.
To add a post to global repository:
2. Click and select Add to Global Repository.

3. Select Share Level from dropdown in pop-up.
4. Click Save.
The post is saved in Global repository and can be used while creating new
posts.
3.10How to remove post from Global Repository

To remove a post from global repository:
2. Click and select Remove from Global Repository.

3. Select Share Level from dropdown in pop-up.
4. Click Save.
3.11 How to report abuse

While rare, there can be instances where certain posts maybe abusive.
Members can then report such post to the community administrator.
To report abuse a post/comment:

1. Go to Particular Post/comment.
2. Click to report the post to admin as inappropriate.
3. Specify your reason for reporting the post as abusive.
4. Click Submit.
The post is hidden from timeline and abuse report is submitted to administrator
for approval.
Note: You may choose not to hide the post on timeline. You can change the setting from My
Preferences screen.
3.12How to download Survey/Quiz/Userpoll report

Once a quiz, survey or poll is completed, you can view the report to help with
decision making or other needs.
To download post report:
1. Go to particular post.
2. Click and select report.
The report is downloaded and saved in xls format.
3.13 How to submit responses to a Survey

If there is a survey, members can respond to the same. To submit responses in
a survey:
1. Go to Particular Survey.
2. Update the responses.
3. Click Submit Response.
3.14H ow to vote in Userpoll

To vote in a userpoll:

1. Go to Particular userpoll.
2. Select an option or select Add my Own Option and provide a new option.
3. Click Submit Response.
3.15 How to submit answers to a Question

To submit answers to a question:
1. Go to Particular Question.
2. Update the answer in POST AN ANSWER.
3. Click Answer.
The answers are posted below the question.
3.16 How to publish answers/results

To publish answers/results of a quiz and userpoll:
1. Go to Particular post.
2. Click Publish Results for Users! Or
Note: Only author of the post can choose to publish answers/results.
The results are published in the Community/Course timeline for other members.
3.17 How to vote for a post

To vote for a question, blog or byte:
2. Click to vote up or click to vote down.
Note: Vote Up and Vote Down are available in question, blog and byte only.
The count against the icon is increased as per selection.
3.18 How to rate a post

To rate a post:

2. Select stars in to rate the post.
The stars against the post are highlighted in the icon as per selection.
4. Design Community Page(Only for Admin Users)

The Design menu in Community/Course administrator panel provides links to
design the homepage components for communities.
With the Design menu, you can:
• Configure Home Page Components: Select from the list of homepage

components, to show or hide components.
• Manage Menus: Create menus of two levels (Main and sub menu) on
homepage below the top panel. In the menu, you can provide links to
Communities, Courses, posts or external URL.
• Manage Banner: Customize banner or remove banner from homepage.
• Manage Static Page/Manage In Focus: Design announcements, save
without start and end dates to save announcements as draft and publish
later. There are default banners and announcements configured when you
create a new Community/Course. You can choose to display default
banners and announcements or customize them.
• Manage Featured Posts: Remove Featured tag from the selected posts
using Un-feature button.

4.1 Configuring Home page display components
Select components to be displayed on homepage of the community or
course, from this screen. Here, you can decide the layout or design of the
homepage.
To configure home page display components:
1. Go to My Communities >> Particular Community >> Manage >> Configure.

Following screen appears.
2. Select components for Community homepage from following:
Field Description
Member Allow users to view members of the Community in Right

Widget Panel of homepage.
Activity Allow users to view the recent activities that took place in
Stream Community in Right Panel of homepage.
Banner Show banner on Community homepage.
Mini Calendar Allow members to view events of Community in mini

calendar in Right Panel of homepage.
Menu Help Users to navigate to different pages using the Menus.
3. Select one from following components to display on homepage:

Field Description
Static page Display static page on homepage
Announcement Display Announcement on homepage
Static page and Display both announcement and static

Announcement page on homepage
Hide All Display neither announcement nor static

page on homepage
4. Select Homepage view as Default view or Media Collection View from

dropdown.
• Default view provides enabler listing in timeline. Only
• Media Collection view provides an overview of each post on timeline itself
by displaying a brief description and media (if any) from post.
5. Click Configure.
4.2 Managing Menu

You can configure menu on homepage of your community for quick view of
certain often-used items.
To create/edit/delete/reorder menu:
1. Go to My Communities>> Particular Community>> Manage >> Manage

Menu. Following screen appears.

2. Click Create Menu. Following screen appears.
3. Specify Menu Name and select the component to be linked to menu from
following:
Field Description
Community To link a Community to menu item, click Add Link and select
the community.
Enabler Posts To link an Enabler post to menu item, select View type as
Standard or Media only and click Add Link and select the
post.
External URL To link an external URL to menu item, select View type as
Standard or Media only and click Add Link and select URL.
No Link Select to create menu without link.
4. Click Add Child Menu Item in menu, to add second level menu items.
Or Click Edit/Delete in menu, to delete menu items.
5. Click to reorder menu items.
Tip: You can use the Menu feature in case you want your students to see all
communities related. The Menu feature can also be used for highlighting all
key communities or courses you want students to see.

4.3 Managing Banner
Banner depicts the goal of a particular community/course. Further, they can
function as a short information summary and even a branding tool. Default
Banners are available in TCSiON DL for new Communities.
To upload banner:
1. Go to My Communities >> Particular Community>> Manage >> Upload

Organisation Banner. Following screen appears.
2. Click Select File to select a file for banner. Select and upload image of type
JPEG (max size 5MB), 1024 x 89px resolution for best results.
3. Click Upload to upload the selected file.
4.4 Removing Banner

To remove banner:
1. Go to My Communities >> Particular Community >> Manage >> Remove

Organisation Banner.
2. A message Are you sure you want to remove banner? is displayed in pop-
up. Click OK to confirm deletion.
Tip: You can remove a banner if you had uploaded it with a specific intent. For
instance, you had created a community for a fresher’s day celebration and
that event is complete. You can remove this banner and could add a new one
which could be a thank you banner.
4.5 Managing Static Page

Static page is a page that remains constant. You can configure an html page
to display content and links using Manage Static Page screen.
Static Page content is displayed below the banner in a community or course

homepage, if it is selected for display. You can select to display Static page in
Community/Course Administrator Panel >> Design >> Manage Static Page.

To manage static page:
1. Go to My Communities/Manage Courses >> Particular Community /

Course >> Manage >> Manage Static Page.
2. Click +Create. Following screen appears.
3. Design the static page content using the CKEditor. You can format text,
add images, tables, flash content, links etc. to the static page content.
4. Click Submit.
4.6 Managing In-Focus/Announcements

You can use this screen to publish announcements for members of your
community/course. The announcements are displayed below the Static Page,
if static page is configured for display, else announcements are displayed
below Banner on the community or course homepage.
Announcements can have both static and dynamic content. You can also
map enablers like blogs/ideas to announcements where you wish to highlight
a post as a pin-post for users of the community. It also gives the archive listing
of all announcements made in the past, which you can reuse later.

TCSiON DL provisions a set of default announcement template designs. You
can select these templates and edit them to update your content for
announcement. Once the template is updated, you can publish the
announcement for your community or course. You can view these
announcement templates in View Announcement screen.
4.7 Creating and Saving Announcement as a Draft

To create an announcement:
1. Go to My Communities >> Particular Community >> Manage >> Manage In

focus. Following screen appears.
2. Create new is default selected on this screen, to create a new

announcement.
3. Specify Title and Description for announcement design.

4. Specify Start Date and End Date for announcement display. You can skip
this step if you want to save the announcement as draft.
5. Click Create.
4.8 Publishing Announcement

To publish an announcement
1. Go to My Communities>> Particular Community >> Manage >> Manage In

focus >> View Announcements.
2. Select All Active tab to view and select from active drafts or Archived tab
to view and select from archived announcements.
3. Click Publish in menu as shown below.
4. Specify Start Date and End Date as shown below.
5. Click Publish.

Tip: You can publish an announcement for key events and accomplishments
of your institution, its faculty and students. For instance, you can announce
winners of a sports trophy, toppers in the institution and ranking of your
institution.
4.9 Editing, Deleting and Archiving Announcement

To Edit/Delete/Archive Announcement
1. Go to My Communities>> Particular Community>> Manage >> Manage In

focus >> View Announcements.
2. Click Delete/Archive in menu and click OK in popup.
Or Click Edit in menu and update the required details.
Note: You can edit the default announcements to add your descriptions. Once
you update a default announcement, you can publish it on your community
or course homepage.
4.10 Managing Featured Posts

Featured posts are highlighted on the timeline with a tag Featured on the
posts. In this screen list of all posts that have been marked as featured on
timeline are listed, you can remove this tag from the selected posts using Un-
feature button.
To un-feature a post:
1. Go to My Communities/M>> Particular Community / Course >> Manage >>

Manage Featured Posts. Following screen appears.

2. Click Unfeature in menu.
The featured tag is removed from selected posts
Additional Help
For more information, user can access Help once you log on to My
Communities as shown in the screen shot.

Happy Learning!!


TCS iON Digital Glass Room - New User Manual

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Login and Forgot Password ............................................................................................................... 6

1.1. Community .................................................................................................................... 8

1.1 Enabler Features .......................................................................................................... 12

2.1 Byte ..............................................................................................................................15

3.1 How to post a Comment ...............................................................................................31

2 Copyright @ 2020 Tata Consultancy Services Limited

4.1 Configuring Home page display components .............................................................. 39

3 Copyright @ 2020 Tata Consultancy Services Limited

Educational institutes are now adopting a hybrid method of traditional

However, with every ground-breaking idea, comes its share of challenges

These challenges could be in terms of:

• Engagement: Learning is a Social Process. The lack of face-to-face

4 Copyright @ 2020 Tata Consultancy Services Limited

To overcome these challenges, TCS iON developed a collaborative

5 Copyright @ 2020 Tata Consultancy Services Limited

Login and Forgot Password

6 Copyright @ 2020 Tata Consultancy Services Limited

a. Community details like Community Name, User Role, Date of Joining

7 Copyright @ 2020 Tata Consultancy Services Limited

There are two main types of communities:

• Organization community is the core community, wherein all members of

8 Copyright @ 2020 Tata Consultancy Services Limited

In a community you can:

• Leverage role based access to ensure security and control

• Leverage communication features (Banner, Multiple In-Focus/Notice-

9 Copyright @ 2020 Tata Consultancy Services Limited

• Leverage community design features (Logo, Banner) to beautify the

• Leverage External Invitation feature to engage with experts/learners

• Leverage Global Repository to save and reuse posts for debate,

3.1 Collaboration Enablers

i. Blog: To share experiences, best practices.

10 Copyright @ 2020 Tata Consultancy Services Limited

11 Copyright @ 2020 Tata Consultancy Services Limited

Enabler Posts are communication tools that help manage sharing of

• Communicate small pieces of information in byte posts such as news

1.2 Share Levels

• Private: Post/Content is visible and accessible to author only.

12 Copyright @ 2020 Tata Consultancy Services Limited

1.3 Add Link

This helps you to share information available at other sources.

13 Copyright @ 2020 Tata Consultancy Services Limited

1.5 Get From Global Repository

LS Global repository is a collection of posts/enablers, that can be reused

14 Copyright @ 2020 Tata Consultancy Services Limited

How to post a Byte

1. Go to My Communities>> Particular Community/Course >> +Post.

The Byte is shown on timeline.

15 Copyright @ 2020 Tata Consultancy Services Limited

How to post a Blog

1. Go to My Communities >> Particular Community/Course >> +Post.

16 Copyright @ 2020 Tata Consultancy Services Limited

Multiple images of a maximum size of 100Mb or a single video of maximum size

You can upload maximum 10 images/files each of a maximum size of 100Mb

How to post a Media

1. Go to My Communities>> Particular Community/Course >> +Post.

17 Copyright @ 2020 Tata Consultancy Services Limited

The media uploaded will be shown on the community/course timeline in an

How to post a Question

1. Go to My Communities >> Particular Community/Course >> +Post.

18 Copyright @ 2020 Tata Consultancy Services Limited

How to post an Idea

1. Go to My Communities >> Particular Community/Course >> +Post.