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FIRM INFRASTRUCTURE
PROCUREMENT
MARKETIN
INBOUND G & SALES
OUTBOUND
LOGISTICS OPERATIONS SERVICE
LOGISITCS
PRIMARY
ACTIVITIES
Strategy
Alternatives
Intensification Diversification
Forward Backward
Vision is what the firm wants to be in future. Such a view is often made explicit in a VISION
statement of the company. A vision statement gives aspiration and motivation besides guiding the
formulation of strategy.
Hamel and Prahalad, term it as strategic intent. Examples:
To put a man on the moon by the end of the decade– Apollo program.
Our vision is to dominate the global food service industry– McDonald.
Encircle Caterpillar – Kamatsu.
Project infinity – Coca Cola
Mission
Mission statement contains the ultimate purpose of the firm. It also is the vision of the founders.
The corporate mission is an expression of the growth ambition of the firm.
It is the firm’s future visualized.
How does mission helps the firm
I. Lends direction
II. Gives focus
III Objectives, targets and programs are formulated based on mission.
IV. Helps people at various levels in the corporation understand in what direction they should move.
V. Guiding the action at all levels.
VI. Helps prevent people falling into an activity trap.
A few mission statements
The mission of our company, is to make cleanliness commonplace, to lesson work for women, to
foster health, and to contribute to personal attractiveness that life may be more enjoyable for the
people who use our products. --- Unilever
To preserve and improve human life---Merck
To help business corporations and governments to more successful. —McKinsey & Co.
To become a major player in the global chemical business and simultaneously grow in other growth
industries like infrastructure ---RIL
To become a $ 1 billion research based global pharmaceutical company --- Ranbaxy
Values & beliefs
Organizational values are a major constituent of mission. It is values that hold the mission in tact. It is
the shared values that hold a firm together. Values proclaim the qualities it will cherish and what it
will give to and expect from its people and society.
The firm’s beliefs can also be found in the mission statement.
Environmental analysis
Macro environment. A) Socio cultural, politico- legal, socio- economic, technological and economic
factors acting on the firm. B) Task environment comprising shareholders, suppliers, employees,
competitors, creditors, debtors, customers, government etc.
Micro –environment. A) Organisational structure b) organisational culture and work .c) organisational
resources.
Task environment.
Task environment consists of all the work and people directly connected to firms activities.
Major task environments are,
Buyer and seller groups.
Competitor groups.
Employees (manpower groups).
Stock / owner groups
Credit group
Debt group
Regulatory group.
Analytical model
SWOT – model. Strength, weaknesses, opportunities and threats. O & T are external or macro
environment and S & W are internal or microenvironment factors.
Swot is used to identify core competency as well as lack of appropriate resources.
O is no O unless backed by resources.
SA = O / S- W or O / S – T where SA – strategic alternative. O – is opportunity, S is
strength, T –threat.
Swot is used to generate external factor analysis summery (EFAS) and internal factor
analysis summery (IFAS)
SWOT -- HM
Strength,
First motor car company in India,
Good product acceptability,
Monopoly and protected market,
Built extensive dealer, repair and service networkThe
GP-CK Birla group,
First collaboration with GM.
Acceptance in government and taxi market,
Most suited for the then Indian roads.
One out of the only two car companies in the country
Weakness -- HM
No mission, vision or goals.
No shared values or beliefs.
Conflict between labour and management.
No corporate strategy.
Failed to see the environmental changes
Did not anticipate competition,
Did nothing to counter the threat from Maruthi till it was too late
Cling on the same product for 50 years without any major change,
Can failed to see customer needs and what competitors offered
High labour cost and low productivity
Failed to follow up the initial success of Lancer,
Truker was a flop.
Deviated from core areas and core competencies.
Opportunity
GDP growth and boom in the car market,
Opening of the economy,
Globalisation and upsurge in peoples aspiration level
Good road network
Export possibility
Low labour cost
JV and collaboration with world class motorcar companies.
In Threat
Competition?
Any other?
BCG growth-share matrix
BCG (Boston Consulting Group) is a simple way to analyse a firm’s portfolio of investments, products,
or business units.
The classification is most attractive, potentially attractive, moderately attractive, and least attractive
based on growth rates and market share.
They are also called CASH COWS, STARS, QUESTION MARKS, and DOGS to describe the above
position.
Stars and question marks are businesses that operate in high growth industries.
Cash cows and dogs are businesses that operate in low growth industries.
Stars are net users of resources but hold potential for future. Question marks are also net users of
resources but are in high-risk categories.
A cash cow brings lot of cash to the company. Dogs are weak in market share and also in low growth
market. They are drags on company resources.
Market Share
High Low
High Star ?
Market II I
Growth
Cash cow Dog
Low III IV
High
Industry
Medium
Attractiveness
Low
Strong Average Weak
SBUs.
It is a single business or collection of related businesses that can be planned separately from the rest of
the company,
It a scientific method of grouping the businesses of a multi business corporation to help planning.
Products/ businesses that are related in the standpoint of “ function “ are formed as a distinct SBU.
A SBU can be a separate corporation or a division in a corporation.
Each SBU will be under a separate CEO, and will be a profit centre
SBU is for facilitating strategic planning and implementation and will be having their vision mission,
goals, targets, programs, budgets and SOPs.
Sources of CA:
MARKETING
FINANCE
PRODUCTION
R& D
HR
THE CEO & LEADERSHIP
LOCATION & many more.
CA & Strength
Strength is different from CA.
All strengths are not CA.
All CA are strength.
Strength is a CA only if it can affect the competition in an advantageous manner or bring in superiority
in the market vis- a- vis the competitor. Otherwise it will remain as strength.
Building CA
By strategy
By SWOT
By bench marking
By value chain approach,
By analysing value chain of self and competitor
Core competence
A firm may loose the CA as competitors will catch up after some time. There for to keep up the position
the firm should develop some unique strength. This is known as CORE COMPETENCE.
An enduring competency that cannot be easily imitated.
A competency that lies at the root of products.
(VSR, Ch. 10)
Mission, vision, goal, objective, policy, SOP.
Mission- is the purpose or reason for the firms’ existence.
Vision is a statement of what a firm can do and what it wants to be.
Goal is a statement of what a firm wants to achieve. Goals should be SMART.
Objective is a statement of what firm wants to achieve with definitive commitment on quantity and time
frame.
Policy is a broad guideline for decision making to link strategy formulation and strategy implementation
Standard operating procedures is developed to control activities. Sops can be in the form of simple
conventions or in detailed written manuals.
3) Focused strategy. Concentrate on specific products, customers, segments where it is good or superior.
The concept of core competency came out of this.
Strategy implementation
Strategy is translated into action so that the objective of the strategy is achieved. In doing so,
Programs are drawn,
Budgets are made,
Policies, procedures, rules, are formulated.
Evaluation & control
Evaluation and control is the most important part of strategic mgt. process. It involves feedback,
monitoring, assessment, corrective decisions (sometimes involving total reversal or even
abandonment) and implementation.
Strategic mgt. process (summary)
Environmental analysis: task environment factors & internal factors.
Strategy planning: objectives, strategies, tactics, and policies.
Strategy implementation: programmes, budgets, and procedures.
Evaluation & control: evaluation, assessment and control.
Types of strategies
Competitive strategy. Aimed at improving competitive position. This is achieved through cost leadership
or differentiation strategy.
Cooperative strategy. They are,
Collusion,
Strategic alliances,
Mutual service consortia
Joint venture
Licensing agreement
Value-chain partnership (inbound logistic, operations, outbound logistics, marketing and
sales, services. Supporting activities, procurement, technology development, HRM,
& firm infrastructure.) Firm infrastructure includes, planning, finance, accounting,
legal, govt & PR.
Common features of competitive and cooperative strategies
They are made by board of directors or managers
Both are based on common principle of competitive position of a firm against competitors.
They may be formed for entire company, or a business unit or a particular product/ service or a
particular market segment.
Major corporate strategies
Directional: the firms overall orientation towards growth, stability, or retrenchment.
Portfolio: the industry or markets in which firm competes through its products and services
Pareting: the manner in which the top management coordinates activities, transfers resources and
cultivates capabilities among its product lines and business units
Directional strategy
Growth strategies:
Mergers,
Acquisitions, or takeovers,
Strategic alliances
Two types of growth strategies can be seen.
Concentration strategies. (Vertical growth, forward integration, backward integration, a
firm builds on its value chain.)
Vertical integration can be full ownership of value chain to no ownership at all. Example
Indian Oil and RIL. As against this some companies out sources the entire value
chain and have minimum vertical integration.
Horizontal growth results in horizontal integration. It refers expansion of forms products
to larger geographical areas or by increasing range of products or services.
Diversification strategies: continuous growth may not be possible with vertical, horizontal strategies
alone. Then the firm goes for diversification. Diversification can be concentric or conglomerate.
Concentric diversification refers to growth into a related industry. The search in concentric
diversification is SYNERGY. The concept is that two will generate more profits together than they
could separately.
Conglomerate strategy. It refers to growth by diversification into an industry not related to its current
line of business.
Stability strategy.
Pause / proceed strategy.
No change strategy.
Profit strategy.
Retrenchment strategies
Turnaround strategy. It is an important retrenchment strategy in corporate world. Its focus is on
operational efficiency. Turnaround strategy involve,
Cuts in profit, sales, and production.
Cut in cost
Identify and stabilise at new level of profit / sales / production.
Improvement of operational efficiency.
Adopt growth strategies from new stabilised level.
Turnaround strategies are adopted in two steps
1 contraction
2 consolidation and growth at opportune time.
Entrepreneurial turnaround strategy.
Efficiency turnaround strategy.
Captive company strategy.
Disinvestments strategy.
Generation of strategic alternatives
Generation of strategic alternatives
Short listing the feasible strategies
Comparative evaluation of feasible strategies
Selection of best strategy.
Steps involved in generating strategic alternatives.
Among various models, TOWS matrix model is used most widely.
SO – strategy. Use of strength to take advantage of opportunities.
ST –strategy. Use strength to face threats.
WO –strategy. Overcome weakness to take advantage of opportunities.
WT – strategy. Minimise weakness and avoid threats (defensive strategies)
Forecasting techniques.
Forecasting is very crucial for all planning as all planning are for future. Some of the more important
techniques are
Brain storming
Consultancy
Delphi technique.
Organisational strategies
Organisational strategies are such strategies that are made at board level. This is the top most level and
is headed by CMD. They are corporate strategies and hence decide the direction of the firm.
They decide:
The objective
The overall goals and targets
The product and service mix
The capital and financial requirements
Total sequence of how a firm has to perform.
They also govern all functional strategies such as for marketing, production, transportation
etc.
They are regarded as MASTER STRATEGIES.
Important org. strategies
Organisation modification strategy: they modify the organisation structure including the hierarchy,
staffing, objective and capital of the company.
Functional modification strategy: they may or may not alter the organisational structure. They bring
functional modifications with or without capital restructuring.
Organisation modification strategies.
Organisation life cycle.
Stage i simple.
Stage ii functional,
Stage iii divisional.
Stage iv declining.
Stage v mortality. Organisation modification can be brought in one of the following ways.
They push the organisation from stage I to stage ii or stage ii to stage iii
They may require the restructuring of the objective
They may alter the method and persons making strategic decisions they may bring about
capital restructuring
They change the staffing patterns
They may alter the ownership pattern
Mergers.
Merger is a process-involving establishment of a single corporate body by merging resources and
technologies of two different bodies performing competitive or cooperative business in the same
industry. It requires situations like,
Equal size
Competitive firms, merger nullify competition
Two firms cooperative and merger will consolidate their cooperation
Two companies are from the same industries
Same or partially same board of directors
Synergic or complementary. (HP- Compaq).
Consortia
It is a loose partnership between companies in similar or allied industries who pool their resources to
undertake specific tasks.
Typical consortia working can be seen in R & D activity, loans, insurance, developmental work of
various types.
Franchising
It is an agreement under which a company grants right to other company to open an establishment using
the name, brand, products, services and operating systems of the parent company. The first
company is called the franchiser company and the company that uses the name of the franchiser
is called the franchisee
Fast growth, least capital, and mutual benefit..
Subcontracting
Sub contracting is a form of outsourcing the work to outside organisation or individuals.
Most companies do it in different degrees.
International subcontracting is a huge area in which business is developing very fast. The BPO is
mostly based on subcontracting. Various functions on the value chain is subcontracted to
take advantage of the cost difference in factors of production in different locations in the
world.
Licensing
Licensing is an arrangement, wherein a company licences other companies to produce and or sell a
product developed by it
Licensing is based on copy right, patents, trademarks, which are known as IPRs.
Major reasons for failures.
Managers are inadequately prepared for strategic planning.
The information for preparing the plans is insufficient for planning for action.
The goals of the organisation are too vague to be of value.
The business units (SBUs) are not clearly identified.
The reviews of the strategic plans of the business units are not done effectively.
The link between strategic planning and control is insufficient.
Successful implementation of strategies.
It is not enough to have strategic planning. It should be successfully implemented. The following
are eight recommendations for successful implementation.
Communication of strategies to all key decision making managers.
Developing and communicating planning premises.
Action plans contributing to and reflecting major objectives and strategies.
Regular reviews of strategies.
Development of contingency strategies and programs.
Making organisation structure fit planning needs.
Continuing emphasis on planning and implementing strategy.
Creating a company climate that forces planning.
Strategic management, new leadership model.
The old leadership style was more macro or masculine (strong decision making, leading the troops,
driving strategies, waging competitive battle) is shifted to more feminine qualities, (listening,
relationship building, and nurturing). The model today is not so much “ take it on your shoulders
“ but “ create the environment that will enable others to carry part of the burden.
The leadership needs of the organisations are, the ability to :
Build confidence,
Build enthusiasm,
Cooperate,
Deliver results,
Form networks,
Influence others,
Use information.
And the required competencies of business leaders are:
Business literacy
Creativity
Cross cultural effectiveness
Empathy
Flexibility
Pro-activity
Problem solving
Relation building
Team work
Vision
Need is EQ for leaders.
Self awareness, in terms of the ability to read and understand ones emotions and asses ones strengths
and weaknesses, and have positive self worth.
Self-management in terms of control, integrity, conscientiousness, initiative, and achievement
orientation.
Social awareness in relation to sensing others emotions (empathy) reading the organisation
(organisational awareness) and recognising customers needs. (Service orientation)
Social skills in relation to influencing and inspiring others, communicating, collaborating, and building
relationships with others, and managing change and conflict
GAME THEORY
A game is a competitive activity in which players contend with each other according to a set of rules.
Can use game theory to illuminate economic, political, and biological phenomena.
The theory of rational choice – a decision maker chooses the best action according to her preferences
among all the actions available to her.
The players in the game move according to their perception of their best advantages. Based on this they
can be,
Competitive, or cooperative.
Win – lose,
Lose – win,
Lose – lose,
Win -- win
The theory of rational choice:
In any given situation the decision- maker chooses the best according to her preferences. If there
are several equally attractive best actions, the theory is,
The action chosen by a decision maker is at least as good, according to her preferences, as every
other available action.
Strategic games.
A strategic game is a model of interacting decision– makers. Because of the interaction we call them
players. Each player has a set of possible actions. Each player has preferences about the action
profile i.e., the list of all the players’ actions.
A strategic game consists of,
A set of players,
For each player a set of actions,
For each player, preferences over the set of action profiles
The prisoner’s dilemma.
Two suspects Molly and Mottu are caught in a major crime and put in separate cells. If both keep quite
they will get only one year each as evidence is only for a minor crime.
If molly confesses, she will be set free, but Mottu gets four years and vice versa.
If both confess, both will get three years.
What will MOLLY and MOTTU do?