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Restaurant Startup Checklist

Countdown to Opening - By Category

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Start to interview/build team of professionals
11 Administration - attorney, CPA, architect, designer, insurance agent, real estate broker

Collect info on permits/licenses


10 Administration - health, liquor, other

Insurance
10 Administration - identify requirements; building, liability, workmen's comp, other

Banking
7 Administration - open construction/development account

Liquor license
7 Administration - investigate application process/availability of liquor license

Federal ID number
6 Administration - apply for

Credit application sheet


5 Administration - create for setting up new accounts, include references

Liquor license
4 Administration - apply for
- consider hiring firm to assist in processing application

Employee meal policy


3 Administration - determine policy

Employee timekeeping system


3 Administration - decide on stand alone, time cards, manual, POS

Alcoholic beverage server certification


2 Administration - determine requirements

Tax permits
2 Administration - apply for Sales Tax ID (state, local)

Banking
2 Administration - open operating, payroll, reserve accounts
- order checks, deposit slips

Payroll processing
2 Administration - in-house, outsource to ADP, Paychex, outside accountant

Credit card merchant accounts


2 Administration - setup for MC/Visa, Amex, Discover, Others

Startup Checklist - by Category Page 1of 60


Restaurant Startup Checklist
Countdown to Opening - By Category

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Accounting software
2 Administration - if accounting done in-house; Quickbooks, Peachtree, other
- format P&L consistent with NRA Uniform System of Accounts

Petty cash
2 Administration - setup petty cash fund for cash payments
- create petty cash reimbursement form

Deposit procedures
2 Administration - armored car service or other

Insurance
1 Administration - verify with your agent that all policies are in force

Bank supplies
1 Administration - deposit stamp & pad, deposit bags, deposit slips

Accounting/bookkeeping system
1 Administration - have CPA review sales, deposit, payroll and accounts payable system

Permits, licenses, inspections, approvals


1 Administration - verify that licenses, etc. have been secured

Initial change order


1 Administration - get change & small bills from bank

POS/merchant accounts
1 Administration - test credit card approval/processing

1 Administration Receive certificate of occupancy

Administration

Administration

Administration

Administration

Administration

Administration

Startup Checklist - by Category Page 2of 60


Restaurant Startup Checklist
Countdown to Opening - By Category

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Examine successful concepts
Concept
12 - collect info on concepts that appeal to you
Development

Local market
Concept
12 - look for opportunities, concept gaps in your market
Development

Concept Visit existing restaurants


12 - observer which concepts are busy; try to determine why
Development

Menu price range


Concept
11 - price points of the most successful restaurants in your area
Development

Preliminary food & bar menus


Concept
11 - begin collecting menu & recipe ideas
Development

Further define concept


Concept
10 - type of service, price range, menu
Development

Points of difference
Concept - what will make your restaurant unique in terms of menu, service, ambiance,
9
Development other

Concept Concept validation/testing


8 - interview potential customers on your concept plans
Development

Concept Determine name of restaurant


8 - trade name search (attorney)
Development

Finalize concept
Concept - menu, service, unique offerings, price range, ambiance, etc.
8
Development - draft concept statement fully describing concept

Concept
Development

Concept
Development

Concept
Development

Concept
Development

Startup Checklist - by Category Page 3of 60


Restaurant Startup Checklist
Countdown to Opening - By Category

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Graphic artist
Design/
11 - select graphic artist
Construction

List of architects
Design/
9 - check references, create short list of quality firms
Construction

List of general contractors


Design/
9 - check references, create short list of quality firms
Construction

List of interior design firms


Design/
9 - check references, create short list of quality firms
Construction

Ansul system
Design/
8 - what are local requirements
Construction

Design/ Construction & development costs


8 - get estimates of buildout/construction costs from contractors
Construction

Exits
Design/ - panic hardware requirements, emergency lighting
8
Construction - fire code requirements

Design/ Handicap access/requirements


8
Construction
Architectural/design
Design/
7 - review & approve
Construction

Design/ Builder's risk insursnce


7
Construction
Contractor
Design/
7 - select contractor
Construction

Design/ Demolition work


7
Construction
Design-Exterior
Design/
7 - siding, ramps, windows, awnings, lighting
Construction

Design-Interior
Design/
7 - kitchen, bar, dining room, bar, office, lighting
Construction

Design/ General liability insurance


7
Construction
Patio / outside seating
Design/
7 - design, available seating, permits, w/w station, cost feasibility
Construction

Design/ Select architect/designer


7
Construction

Startup Checklist - by Category Page 4of 60


Restaurant Startup Checklist
Countdown to Opening - By Category

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Utilites billing changes
Design/ - change name/party responsible for utility bills
7
Construction - electrical, gas, water

Utilities
Design/ - determine utility company options
7
Construction - choose provider

Design/ Acoustical ceilings


6
Construction
Design/ Air conditioning/circulation
6
Construction

Design/ Back door


6 - peep hole, buzzer for deliveries, emergency bar
Construction

Design/ Bathroom partitions & accessories


6
Construction
Design/ Burgler alarm system
6
Construction
Design/ Canopies & awnings
6
Construction
Design/ Carpentry
6
Construction
Design/ Carpet
6
Construction
Design/ Concrete
6
Construction
Construction timeline
Design/
6 - time for each phase, completion date
Construction

Design elements
Design/
6 - logo, colors, type style
Construction

Door locks
Design/
6 - deadbolts, re-key locks prior to opening
Construction

Door/exits hardware
Design/
6 - alarms, push bars, emergency escape
Construction

Design/ Doors & Windows


6
Construction
Design/ Doors, frames & hardware
6
Construction
Design/ Drywall
6
Construction
Design/ Electrical/Lighting
6
Construction
Design/ Exterior painting
6
Construction

Startup Checklist - by Category Page 5of 60


Restaurant Startup Checklist
Countdown to Opening - By Category

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Flooring
- Tile
Design/ - Resilient
6
Construction - Hardwood
- Carpet

Design/ Interior painting


6
Construction
Kitchen fire control
Design/
6 - design & setup system
Construction

List of inspectors
Design/
6 - building, fire, electrical, plumbing, health
Construction

Design/ Masonry
6
Construction
Design/ Mechanical
6
Construction
Parking lot
Design/
6 - resurfacing, control access during construction
Construction

Design/ Paving
6
Construction
Design/ Plumbing
6
Construction
Design/ Resilient flooring
6
Construction
Design/ Roofing & waterproofing
6
Construction
Select contractor
Design/ - obtain bids
6
Construction - contractor prepares timeline/critical path for completion

Smoke detectors
Design/
6 - wire to alarm system
Construction

Design/ Sound/music system


6
Construction
Design/ Specialty items
6
Construction
Sprinkler system
Design/ - obtain requirements
6
Construction - have wired to alarm system

Design/ Steel/railings
6
Construction
Tile
Design/
6 - kitchen, bathrooms, dining areas, wall and floor
Construction

Startup Checklist - by Category Page 6of 60


Restaurant Startup Checklist
Countdown to Opening - By Category

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Electrical service
Design/
5 - permits, procedures, plans, installation, inspection
Construction

Gas service
Design/
5 - permits, procedures, plans, installation, inspection
Construction

Grease trap
Design/
5 - permits, procedures, plans, installation, inspection
Construction

Landscaping
Design/
5 - design & bid contract
Construction

Design/ Lighting for parking lot


5
Construction
Waste water
Design/
5 - permits, procedures, plans, installation, inspection
Construction

Water service
Design/
5 - permits, procedures, plans, installation, inspection
Construction

Water quality
Design/
4 - test for hard water, take bids for water softening, filtration
Construction

Cleaning crew
Design/
3 - bid & select vendor for initial & final clean
Construction

Exterior signage
Design/
3 - primary, handicap, reserved, valet, hours of operation, delivery times
Construction

Supplier, contractor, sub-contractor contacts


Design/
3 - create master phone & contact list with emergency numbers
Construction

Compressors & valves


Design/
2 - label and check for accessibility
Construction

Electrical labeling
Design/
2 - label switches, breakers and check for accessibility
Construction

Inspections
Design/
2 - schedule for fire, health departments, other
Construction

Building & equipment plans


Design/
2 - retain full set of plans for operational files
Construction

Walk-through with contractor


Design/
2 - create initial punch list
Construction

Alarm system
Design/
1 - install & inspect
Construction

Startup Checklist - by Category Page 7of 60


Restaurant Startup Checklist
Countdown to Opening - By Category

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Beverage service
Design/
1 - set up installation of post mix system, coffee, iced tea
Construction

Fire extinguishers
Design/
1 - install with visible operating instructions
Construction

Exterior signage light timer


Design/
1 - set light timer
Construction

Design/ Update construction punch list


1
Construction
Exterior cleanup
Design/
1 - parking lot, landscaping, building, windows
Construction

Final clean
Design/
1 - interior & exterior of building
Construction

Design/ Wash windows


1
Construction
Parking lot striping
Design/
1 - handicap space requirements
Construction

Design/ Continue construction punch list


1
Construction

Design/
Construction

Design/
Construction

Design/
Construction

Design/
Construction

Design/
Construction

Design/
Construction

Design/
Construction

Startup Checklist - by Category Page 8of 60


Restaurant Startup Checklist
Countdown to Opening - By Category

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed

Design/
Construction

Startup Checklist - by Category Page 9of 60


Restaurant Startup Checklist
Countdown to Opening - By Category

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Preliminary equipment requirements
9 FF&E - create a list of the equipment needed

Equipment lists
8 FF&E - kitchen, bar, dining room, bar, office

Lease or purchase kitchen equipment


8 FF&E - shop equipment leasing companies

Exterior signage
7 FF&E - get local code/permit/approval requirements

Safe for office


4 FF&E - determine type, bid & order

Soda system installation


3 FF&E - select vendor & set up installation date

Communications/phone system
- phone lines for office, fax, kitchen, hostess station
2 FF&E - pagers, cell phones, fire & burglar alarms
- internet access, service provider

Interior signs
2 FF&E - menu boards, restrooms, fire exit, hand wash, wait to be seated

Office equipment
2 FF&E - copier, fax, computer, printer, calculators

Office furniture
2 FF&E - desk, chairs, filing cabinet, shelving

Receiving scale
2 FF&E - minimum 200lb capacity

Restrooms
2 FF&E - hand towel/dryer dispensers, soap dispensers, hand soap,
baby changing tables

Janitorial equipment
2 FF&E - wet floor signs, mops, buckets, vacuum
- trash cans, cordless dust pan

Emergency equipment procedures


1 FF&E - determine emergency shut-off steps
- label equipment

Equipment tests
1 FF&E - test each piece with supplier prior to training

Startup Checklist - by Category Page 10of 60


Restaurant Startup Checklist
Countdown to Opening - By Category

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Kitchen clock
1 FF&E - purchase & install

Kitchen tools/toolkit
1 FF&E - purchase & designate location store

Ansul system
1 FF&E - inspect

R&M binder for all equipment


1 FF&E - prepare repair & maintenance binder for operating instructions, manuals
- mail in warranty cards

Storage shelves
1 FF&E - clean, organize & label; walk-in, freezer, dry storage

Calibrate temperatures on equipment


1 FF&E - fryers, griddle, oven, stove, other

Check walk-in & refrigeration temperatures


1 FF&E
Clean & sanitize walk-in, freezer
1 FF&E

Receive furniture
1 FF&E - tables, chairs, desk tops, benches, patio furniture

Test all equipment


1 FF&E
Complete equipment warranty cards
1 FF&E
Final clean all equipment
1 FF&E
Hang pictures, wall decore
1 FF&E
Install interior plants
1 FF&E

Run ice machine


1 FF&E - empty/sanitize/refill
- find ice company for backup

FF&E

FF&E

FF&E

Startup Checklist - by Category Page 11of 60


Restaurant Startup Checklist
Countdown to Opening - By Category

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Financing
12 Finance/Legal - investigate potential sources for startup capital
- savings, family, friends, banks, SBA, investors

Bank/SBA lending
11 Finance/Legal - find banks that have financed restaurant startups

Business plan
11 Finance/Legal - begin drafting your business plan

Capital/construction/opening budget
- estimate total startup cost of project through opening day
11 Finance/Legal - incorporate this into business plan
- refer to Capital Budget worksheet on "Startup & Feasibility Spreadsheets" on
RestaurantOwner.com

List of possible names for restaurant


11 Finance/Legal - solicit ideas from friend, relatives

Financial feasibility
- begin establishing preliminary financial assumptions
10 Finance/Legal - sales, operating costs, capital costs, number of employees, etc.
- refer to NRA's Industry Operation's Report for industry averages
- use "Startup & Feasibility Spreadsheets" on RestaurantOwner.com

Attorney & CPA


9 Finance/Legal - find firms with restaurant experience
- get & check references

Business entity
9 Finance/Legal - consider corporation, LLC, partnership, limited partnership
- seek guidance from CPA/attorney

Personal career accomplishments/work history


9 Finance/Legal - prepare and include in business plan

Review financial projections with your CPA


9 Finance/Legal - have your CPA review for reasonableness, missing costs & expenses
- have experienced restaurant professionals review your financials

Select attorney
9 Finance/Legal - draft/file corporate documents
- review/negotiate lease agreement

Select CPA
9 Finance/Legal - determine corporate entity/review business plan financials

Business plan
8 Finance/Legal - complete business plan

Startup Checklist - by Category Page 12of 60


Restaurant Startup Checklist
Countdown to Opening - By Category

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Capital/construction/opening budget
8 Finance/Legal - update projections with actual bids/current estimates

Personal financial statement


8 Finance/Legal - prepare / update your personal financial statement

Buy-sell agreement
7 Finance/Legal - attorney prepares if you have partners/investors
- consider insurance to fund

Landlord approvals
7 Finance/Legal - determine what items require landlord approval
- plans, signage, other

Tax ID numbers/accounts
5 Finance/Legal - apply for federal, state unemployment insurance, state sales tax

Line of credit
3 Finance/Legal - set up working capital line of credit with bank

Finance/Legal

Finance/Legal

Finance/Legal

Finance/Legal

Finance/Legal

Finance/Legal

Finance/Legal

Finance/Legal

Finance/Legal

Startup Checklist - by Category Page 13of 60


Restaurant Startup Checklist
Countdown to Opening - By Category

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed

Finance/Legal

Startup Checklist - by Category Page 14of 60


Restaurant Startup Checklist
Countdown to Opening - By Category

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
List of available suppliers
4 Food & Beverage - create list of suppliers for food, beverages & supplies

Beer
3 Food & Beverage - decide what bottled / draft beers to stock

Food inventory
3 Food & Beverage
- create master inventory list of all ingredients/products to stock
Liquor
3 Food & Beverage - determine well/premium/super premium brands

Liquor, beer & wine inventory


3 Food & Beverage - create inventory worksheets for taking physical inventories
- download Inventory Worksheet template on RestaurantOwner.com
Price menu
3 Food & Beverage - determine final price points on all menu items

Standard recipe files


3 Food & Beverage - begin building recipe binder & laminated recipe card for menu items
- prepare recipe cards for all batch recipes

Wine
3 Food & Beverage - determine wines to stock

Wine list
3 Food & Beverage - design & print
- include in main menu?

HACCAP training / certification


2 Food & Beverage - determine local/state certification requirements
- arrange for manager/employee certification

Menus
2 Food & Beverage - covers & inserts, to-go, catering, children's

Initial food order


- prepare & place initial order
1 Food & Beverage - request free samples from suppliers to test
- have sufficient quantites for testing & training

Photographs of menu items


1 Food & Beverage - for display in kitchen area

Initial alcoholic beverage order


1 Food & Beverage - prepare & place initial order

Food & Beverage

Startup Checklist - by Category Page 15of 60


Restaurant Startup Checklist
Countdown to Opening - By Category

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed

Food & Beverage

Startup Checklist - by Category Page 16of 60


Restaurant Startup Checklist
Countdown to Opening - By Category

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Competitive analysis
9 Marketing - create list of competitors
- obtain sample menus for research & reference

Menu boards & pictures


4 Marketing - determine type, design, order
- pictures of key menu items bundled with side & beverage

Banners
4 Marketing - NOW HIRING /COMING SOON / NOW OPEN

Gift certificates
3 Marketing - design & print
- program gift certificate sales keys into POS (both sale & redemption)

Local charities
3 Marketing - choose which charity(s) to support
- consider a "charity night" pre-opening party

Printing
3 Marketing - stationary, envelopes, labels, business cards
- invitations for opening parties

Public relations for opening


3 Marketing - hire local PR firm
- send out press releases to local media outlets

Yellow page ad
3 Marketing - determine if yellow page advertising makes sense
- inquire about timing of next printing cycle

Opening party(s)
1 Marketing - press event, VIPs, contractors & suppliers
- create guest lists, send invitations

Marketing

Marketing

Marketing

Marketing

Marketing

Startup Checklist - by Category Page 17of 60


Restaurant Startup Checklist
Countdown to Opening - By Category

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Insurance agent
5 Ongoing Services - building, general liability, liquor liability, workman's comp, group medical

Dining room cleaning


3 Ongoing Services - carpet, flooring, rest rooms
- select outside vendor

Hood/kitchen cleaning
3 Ongoing Services - select approved vendor

Interior plant service


3 Ongoing Services - select approved vendor

Landscaping/lawn services
3 Ongoing Services - select approved vendor

Security guards
3 Ongoing Services - determine if needed on certain nights/hours

Payroll processing
2 Ongoing Services - outsource to ADP, Paychex, other

Music
2 Ongoing Services - Muzak, ASCAP, BMI (music licensing)
- satellite radio

Chemicals
2 Ongoing Services - select approved vendor

Grease trap
2 Ongoing Services - select approved vendor

Knife & blade sharpening


2 Ongoing Services - perform in-house
- use outside service

Monthly accounting
- determine monthly or 4-week cycle
2 Ongoing Services - use industry standard chart of accounts
- outside accounting service or in-house bookkeeper/accountant

Pest control
2 Ongoing Services - select approved vendor

Trash disposal
2 Ongoing Services - select approved vendor

Startup Checklist - by Category Page 18of 60


Restaurant Startup Checklist
Countdown to Opening - By Category

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Window washing
2 Ongoing Services - do in-house or outsource
- select approved vendor

Armored car service


2 Ongoing Services - select approved vendor

Building & HVAC repairs


2 Ongoing Services - select approved vendors

Dishwasher service
2 Ongoing Services - select approved vendor

Laundry & linen


2 Ongoing Services - select approved vendor

Equipment repairs
1 Ongoing Services - select approved vendors

Equipment repairs
1 Ongoing Services - select approved vendors

Ongoing Services

Ongoing Services

Ongoing Services

Ongoing Services

Ongoing Services

Ongoing Services

Ongoing Services

Ongoing Services

Ongoing Services

Startup Checklist - by Category Page 19of 60


Restaurant Startup Checklist
Countdown to Opening - By Category

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed

Ongoing Services

Ongoing Services

Startup Checklist - by Category Page 20of 60


Restaurant Startup Checklist
Countdown to Opening - By Category

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Visit restaurants with similar offerings
8 Operations - take notes of good & bad items

Menu & recipes


- narrow menu offereings
7 Operations - create & test recipes
- use distributor test kitchen if possible

Table mix & arrangement


5 Operations - determine mix of 2 top, 4 top, round, booths
- determine booth / table positions, table numbers

Hours of operation
4 Operations - determine for each day/meal period

Vending machines
4 Operations - cigarettes, pay phones, video games, other

Checklists
3 Operations - prepare opening, closing, shift change checklists for all stations
- download checklist templates on RestaurantOwner.com

Guest (table ready) call system


3 Operations - determine system to use
- pagers, sound system, other

Happy hour
3 Operations - determine special, prices, food
- check state/local laws regarding happy hour/discount programs

Menu analysis
3 Operations - determine items for signature or high promotion status
- base decision on gross profit margin, ease of preparation, quality

Menu item cost


- calculate raw food cost on all menu items
3 Operations - rank each categorie's items by gross profit margin
- does prime distributor have food management software if so, ask for assistance

Prep lists with pars


3 Operations - create prep lists with par levels

Product specs
- create detailed product specs for all food products
3 Operations - grade, size, packaging, brand, etc.
- ask your distributor for assistance

Startup Checklist - by Category Page 21of 60


Restaurant Startup Checklist
Countdown to Opening - By Category

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Reservation policy
3 Operations - determine if you will take reservations or not
- consider "call in" program to place names on wait list only

Station setup sheets with pars


3 Operations - for kitchen & dining room(s)

Emergency exit procedures


2 Operations - determine procedures, post maps
- discuss in safety meetings with staff

Bulletin board
- for employee schedule, mandadory postings
2 Operations - choking poster
- emergency hospital & doctor numbers & instructions

Children's amenities
2 Operations - menu, crayons, coloring book, high chairs, booster seats, balloons

Cleaning & maintenance schedules


2 Operations - set up schedules & procedures
- download Cleaning Checklists on RestaurantOwner.com

Emergency numbers
2 Operations - map, directions to hospital
- make arrangements with local doctor, clinic

Entertainment
2 Operations - obtain permits if required
- create list of potential entertainers

Floor maintenance
2 Operations - get ongoing floor maintenance procedures
- purchase cleaning / polishing supplies

Valet parking
- valet stand
2 Operations - key control system
- valet only parking area signs, cones

Approved vendor list


2 Operations - create Master Approved Vendor List
- include primary & backup vendors

Birthday specials
2 Operations - determine policy, special desserts, b-day song, other

Seating chart & waitstaff sections


2 Operations - create seating chart diagram with waitstaff sections

Startup Checklist - by Category Page 22of 60


Restaurant Startup Checklist
Countdown to Opening - By Category

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Initial food, beverage & supplies orders
2 Operations - determine quantities for training, mock shifts, pre-opening activities

Order & delivery schedule


1 Operations - prepare weekly schedule with each vendor's order & deliver dates
- download
Padlocks for "Ordering & Receiving Schedule" template on RestaurantOwner.com
cooler doors
- create control system for access & keys
- limit access to storage rooms to deliveries & requisition into production
1 Operations

Deposit bags
1 Operations - obtain from bank

Hostess stand supplies


1 Operations - reservation book, call clock, pencils, notebooks, kid's stuff

Light levels
1 Operations - determine for each meal period
- label light switches

Change order
1 Operations - prepare initial change order; change & small bills

Check inventory levels


1 Operations - on all food, beverage, paper & supplies
- prepare orders for opening week

Opening inventory
1 Operations - take full physical inventory on all food & beverage items night before opening
- necessary to calculate accurate food & beverage costs after opening

Customer comment cards


- design & print
3 Operations - create procedures for receiving & responding
- download template on RestaurantOwner.com

Operations

Operations

Operations

Operations

Operations

Startup Checklist - by Category Page 23of 60


Restaurant Startup Checklist
Countdown to Opening - By Category

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed

Operations

Startup Checklist - by Category Page 24of 60


Restaurant Startup Checklist
Countdown to Opening - By Category

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Employee benefits
4 Personnel - determine insurance coverage (medical, dental, life, disability) & eligibility
- vacation, meals, comps, tuition reimbursement, other

Employee job descriptions


4 Personnel - create for all staff & management positions
- download templates on RestaurantOwner.com

Management team
4 Personnel - start interviewing/selection process

Organizational chart
4 Personnel - create organizational chart for restaurant

Employee handbook
3 Personnel - create to document and communicate all employee & employment practices
- download template on RestaurantOwner.com

Employee training manuals


3 Personnel - create for all positions
- download templates on RestaurantOwner.com

Management training materials


- personnel hiring, training & management
3 Personnel - operations
- administrative

Master training schedule


3 Personnel - create schedule for staffing training leading up to opening day

Sidework procedures & schedules


3 Personnel - create server/front-of-house sidework checklists
- download template on RestaurantOwner.com

Staff pay scales


3 Personnel - determine starting pay scales for each position
- determine employee review/raise policies

Staffing needs
3 Personnel - determine number of new hires needed by position
- plan for turnover, hire 20% more than you think you need

Employee recruiting
- newspaper ads, "NOW HIRING" banner
- recruiting missions
2 Personnel - word of mouth campaigns
- bonus for referrals
- plan for turnover, hire 20% more than you think you need

Startup Checklist - by Category Page 25of 60


Restaurant Startup Checklist
Countdown to Opening - By Category

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Pre-opening interview site
2 Personnel - trailer, temporary office
- equip with phone, furniture, hiring/selection forms

Food safety training


2 Personnel - purchase food safety training materials/videos
- contact state or National Restauant Association

Assemble new employee materials


- application forms
- uniforms
2 Personnel - W-4, I-9 forms
- employee handbook, job descriptions
- orientation & training checklists
- check RestaurantOwner.com for forms & templates

Employee files
2 Personnel - set up for employment application, status changes, other personnel records

OSHA
1 Personnel - review OSHA standards with managers

Alcoholic beverage server certification


1 Personnel - determine state/local requirements
- assign employee(s) for certification course

HACCAP training / certification


1 Personnel - assign employee(s) for certification course

Safety checklist & audit


1 Personnel - create safety checklist & perform safety audit
- download Safety Checklist template on RestaurantOwner.com

Wine training program


1 Personnel - arrange for wine supplier to provide

Begin staff training


1 Personnel

Safety & first aid training


1 Personnel - conduct training program for all employees

Conduct practice runs/mock service


1 Personnel - full dress with uniforms

Finalize opening week employee schedules


1 Personnel - staff heavy
- plan for turnover, no-shows

Startup Checklist - by Category Page 26of 60


Restaurant Startup Checklist
Countdown to Opening - By Category

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed

Personnel

Startup Checklist - by Category Page 27of 60


Restaurant Startup Checklist
Countdown to Opening - By Category

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Potential of local markets
12 Site/Planning - become familiar with local markets that show potential for new restaurants
- create short list of the most promising areas

Facility requirements
10 Site/Planning - how much space, seats, parking will you need

Site/location criteria
- determine site/location criteria
- demographics, traffic count
10 Site/Planning - size, number of seats, rental rates
- lease terms
- other

Competitive analysis
- examine strengths & weaknesses of competitors in target areas
9 Site/Planning - evaluate relative success of restaurant in local market
- where is there potential?
- what dining segments are not being well-served?

Square footage
- determine optimum square footage needed (range)
9 Site/Planning - including kitchen, dining room, storage
- rule of thumb is roughly 30 square feet per seat (total square footage)

Tenent rep broker


9 Site/Planning - secure service of a tenent rep broker to assist you in site selection
- find a broker with a specialty or focus on restaurant sites

Bar seating
8 Site/Planning - estimate potential for bar revenue
- balance with space/seating needed for dining room

Building/fire/safety codes
8 Site/Planning - obtain all applicable code requirements

Electrical service
8 Site/Planning - evaluate adequacy of available power

Floor plan (existing space)


8 Site/Planning - obtain floor plan of space
- include layout of load-bearing (permanent) walls

Floor slope evaluation


8 Site/Planning - consider slope on handicap, OSHA requirements
- safety considerations for staff & guests

Lighting fixtures
8 Site/Planning - inspect interior & exterior lighting including parking lot

Startup Checklist - by Category Page 28of 60


Restaurant Startup Checklist
Countdown to Opening - By Category

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Liquor license
8 Site/Planning - know the process & cost of obtaining a liquor license

List of existing kitchen equipment


8 Site/Planning - obtain detailed list
- verify & evaluate condition

Number of tables/seats
8 Site/Planning - estimate potential seating/revenue potential of dining room

Parking
8 Site/Planning - is there adequate parking
- what is the ratio of seats to parking spaces, is there a local minimum

Sales to investment analysis


- estimate total capital costs & compare to projected annual sales
8 Site/Planning - goal is to have minimum 1.5 to 1 sales to investment ratio in leasehold
- goal is to have minimum 1 to 1 ratio when land & building is owned
- go to RestaurantOwner.com for more information

Traffic patterns
8 Site/Planning - evaluate adequacy of traffic flow (foot traffic, if applicable)

Zoning requirements
8 Site/Planning - verity that there are no zoning problems with your concept/plans

Cleanup required
7 Site/Planning - determine cost of cleanup/demolition prior to construction activities

Gas main / lines


7 Site/Planning - adequate size, capacity, age, condition

Health department
7 Site/Planning - verify no health-related conditions present that could pose problems

HVAC system
7 Site/Planning - inspect/evaluate condition

Plans for location/site area


7 Site/Planning - inquire with local officials about proposed, planned projects in area
- road, water, sewer, drainage, commercial, residential, zoning changes

Roof inspection
7 Site/Planning

Sewer lines
7 Site/Planning - evaluate adequacy; size, capacity, age, condition

Termite report
7 Site/Planning - have property inspected for termite/pest problems

Startup Checklist - by Category Page 29of 60


Restaurant Startup Checklist
Countdown to Opening - By Category

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Type of flooring
7 Site/Planning

Utility requirements
7 Site/Planning - verify no utility/capacity problems

Water lines
7 Site/Planning - evaluate capacity, size, age, condition

Site selection decision


6 Site/Planning - finalize site selection

Site/Planning

Site/Planning

Site/Planning

Site/Planning

Site/Planning

Site/Planning

Site/Planning

Site/Planning

Site/Planning

Site/Planning

Site/Planning

Site/Planning

Site/Planning

Startup Checklist - by Category Page 30of 60


Restaurant Startup Checklist
Countdown to Opening - By Category

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed

Site/Planning

Startup Checklist - by Category Page 31of 60


Restaurant Startup Checklist
Countdown to Opening - By Category

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Uniforms
Smallwares/
3 - finalize design; kitchen, service, bar, host staffs, managers
Supplies

Dishroom items
Smallwares/ - bus carts, bus tubs, glass racks, tray racks
2
Supplies - chemicals, detergents

Smallware & kitchen utensils


Smallwares/
2 - source, specs, bid order
Supplies

Dining room
- high chairs
Smallwares/ - infant cradles
2 - booster seats
Supplies
- water pitchers, wine carafes
- serving trays, tray stands

Bar
- blender
- ice machine
- glass washer
Smallwares/
2 - shakers, strainers, spoons, bottle openers, corkscrew
Supplies
- jiggers
- scoops
- bar mats
- pitchers

Tabletop items
Smallwares/ - tableware, flatware, glassware, sugar caddies, table tents, vases
2
Supplies - salt & pepper shakers

Smallwares/ Employee name tags


2
Supplies
First aid kit
Smallwares/
2 - emergency burn kit
Supplies

Tip trays, check presentation folders


Smallwares/
2 - may be free from AMEX/MC or VISA
Supplies

Initial chemicals order


- degreasers, drain treatment
Smallwares/ - disinfectants, sanitizers
1 - floor care solutions
Supplies
- handcare
- cleaners for dishroom/restroom/dining room

Linen
Smallwares/
1 - table cloths, napkins, bar & kitchen towels
Supplies

Startup Checklist - by Category Page 32of 60


Restaurant Startup Checklist
Countdown to Opening - By Category

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed

Initial paper good order


- napkins, take-out, delivery, coasters, doggie bags
Smallwares/ - straws, cups, lids
1 - filters, butcher pager
Supplies
- patty paper, food wrap film, aluminum foil
- clear trash can liners

Janitorial supplies
- carpet, tile, floor cleaner, spot remover
Smallwares/ - gum solvent, liquid hand soap, paper towels, toilet paper
1
Supplies - windex, paper towels
- "Wet Floor" signs

Smallwares/
Supplies

Smallwares/
Supplies

Smallwares/
Supplies

Smallwares/
Supplies

Smallwares/
Supplies

Smallwares/
Supplies

Smallwares/
Supplies

Smallwares/
Supplies

Smallwares/
Supplies

Smallwares/
Supplies

Smallwares/
Supplies

Smallwares/
Supplies

Startup Checklist - by Category Page 33of 60


Restaurant Startup Checklist
Countdown to Opening - By Category

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
POS phone line
3 Technology - dedicated line for charge approvals
- tie into DSL/cable line

POS system
- list requirements
3 Technology - download POS Evaluation Worksheet on Restaurantowner.com
- create list of brands/dealers used by other local operaters
- start evaluation/demonstration process

Website
3 Technology - register domain name
- contact web design firm

Computer software
2 Technology - Microsoft office, scheduling, food management

POS system
- make POS decision
2 Technology - set up menu items & prices
- decide on comps & discount categories
- set up essential reports

Phone on hold message


2 Technology - select service provider
- message/music

Internet service provider


1 Technology - DSL, cable, satellite

POS/register
1 Technology - set up installation & training

Technology

Technology

Technology

Technology

Technology

Startup Checklist - by Category Page 34of 60


Restaurant Startup Checklist
Countdown to Opening - By Category

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed

Technology

Startup Checklist - by Category Page 35of 60


Restaurant Startup Checklist
Countdown to Opening

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Examine successful concepts
12 Concept - collect info on concepts that appeal to you

Local market
12 Concept - look for opportunities, concept gaps in your market

Visit existing restaurants


12 Concept - observer which concepts are busy; try to determine why

Financing
12 Finance/Legal - investigate potential sources for startup capital
- savings, family, friends, banks, SBA, investors

Potential of local markets


12 Site/Planning - become familiar with local markets that show potential for new restaurants
- create short list of the most promising areas

Start to interview/build team of professionals


11 Administration - attorney, CPA, architect, designer, insurance agent, real estate broker

Menu price range


11 Concept - price points of the most successful restaurants in your area

Preliminary food & bar menus


11 Concept - begin collecting menu & recipe ideas

Graphic artist
Design/
11 - select graphic artist
Construction

Bank/SBA lending
11 Finance/Legal - find banks that have financed restaurant startups

Business plan
11 Finance/Legal - begin drafting your business plan

Capital/construction/opening budget
- estimate total startup cost of project through opening day
11 Finance/Legal - incorporate this into business plan
- refer to Capital Budget worksheet on "Startup & Feasibility Spreadsheets"
on RestaurantOwner.com

List of possible names for restaurant


11 Finance/Legal - solicit ideas from friend, relatives

Startup Checklist Page 36 of 60


Restaurant Startup Checklist
Countdown to Opening

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Collect info on permits/licenses
10 Administration - health, liquor, other

Insurance
10 Administration - identify requirements; building, liability, workmen's comp, other

Further define concept


10 Concept - type of service, price range, menu

Financial feasibility
- begin establishing preliminary financial assumptions
10 Finance/Legal - sales, operating costs, capital costs, number of employees, etc.
- refer to NRA's Industry Operation's Report for industry averages
- use "Startup & Feasibility Spreadsheets" on RestaurantOwner.com

Facility requirements
10 Site/Planning - how much space, seats, parking will you need

Site/location criteria
- determine site/location criteria
- demographics, traffic count
10 Site/Planning - size, number of seats, rental rates
- lease terms
- other

Points of difference
9 Concept - what will make your restaurant unique in terms of menu, service, ambiance,
other

List of architects
Design/
9 - check references, create short list of quality firms
Construction

List of general contractors


Design/
9 - check references, create short list of quality firms
Construction

List of interior design firms


Design/
9 - check references, create short list of quality firms
Construction

Preliminary equipment requirements


9 FF&E - create a list of the equipment needed

Attorney & CPA


9 Finance/Legal - find firms with restaurant experience
- get & check references

Startup Checklist Page 37 of 60


Restaurant Startup Checklist
Countdown to Opening

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Business entity
9 Finance/Legal - consider corporation, LLC, partnership, limited partnership
- seek guidance from CPA/attorney

Personal career accomplishments/work history


9 Finance/Legal - prepare and include in business plan

Review financial projections with your CPA


9 Finance/Legal - have your CPA review for reasonableness, missing costs & expenses
- have experienced restaurant professionals review your financials

Select attorney
9 Finance/Legal - draft/file corporate documents
- review/negotiate lease agreement

Select CPA
9 Finance/Legal - determine corporate entity/review business plan financials

Competitive analysis
9 Marketing - create list of competitors
- obtain sample menus for research & reference

Competitive analysis
- examine strengths & weaknesses of competitors in target areas
9 Site/Planning - evaluate relative success of restaurant in local market
- where is there potential?
- what dining segments are not being well-served?

Square footage
- determine optimum square footage needed (range)
9 Site/Planning - including kitchen, dining room, storage
- rule of thumb is roughly 30 square feet per seat (total square footage)

Tenent rep broker


9 Site/Planning - secure service of a tenent rep broker to assist you in site selection
- find a broker with a specialty or focus on restaurant sites

Concept validation/testing
8 Concept - interview potential customers on your concept plans

Determine name of restaurant


8 Concept - trade name search (attorney)

Startup Checklist Page 38 of 60


Restaurant Startup Checklist
Countdown to Opening

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Finalize concept
8 Concept - menu, service, unique offerings, price range, ambiance, etc.
- draft concept statement fully describing concept

Ansul system
Design/
8 - what are local requirements
Construction

Construction & development costs


Design/
8 - get estimates of buildout/construction costs from contractors
Construction

Exits
Design/ - panic hardware requirements, emergency lighting
8
Construction - fire code requirements

Design/ Handicap access/requirements


8
Construction
Equipment lists
8 FF&E - kitchen, bar, dining room, bar, office

Lease or purchase kitchen equipment


8 FF&E - shop equipment leasing companies

Business plan
8 Finance/Legal - complete business plan

Capital/construction/opening budget
8 Finance/Legal - update projections with actual bids/current estimates

Personal financial statement


8 Finance/Legal - prepare / update your personal financial statement

Visit restaurants with similar offerings


8 Operations - take notes of good & bad items

Bar seating
8 Site/Planning - estimate potential for bar revenue
- balance with space/seating needed for dining room

Building/fire/safety codes
8 Site/Planning - obtain all applicable code requirements

Electrical service
8 Site/Planning - evaluate adequacy of available power

Startup Checklist Page 39 of 60


Restaurant Startup Checklist
Countdown to Opening

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Floor plan (existing space)
8 Site/Planning - obtain floor plan of space
- include layout of load-bearing (permanent) walls

Floor slope evaluation


8 Site/Planning - consider slope on handicap, OSHA requirements
- safety considerations for staff & guests

Lighting fixtures
8 Site/Planning - inspect interior & exterior lighting including parking lot

Liquor license
8 Site/Planning - know the process & cost of obtaining a liquor license

List of existing kitchen equipment


8 Site/Planning - obtain detailed list
- verify & evaluate condition

Number of tables/seats
8 Site/Planning - estimate potential seating/revenue potential of dining room

Parking
8 Site/Planning - is there adequate parking
- what is the ratio of seats to parking spaces, is there a local minimum

Sales to investment analysis


- estimate total capital costs & compare to projected annual sales
8 Site/Planning - goal is to have minimum 1.5 to 1 sales to investment ratio in leasehold
- goal is to have minimum 1 to 1 ratio when land & building is owned
- go to RestaurantOwner.com for more information

Traffic patterns
8 Site/Planning - evaluate adequacy of traffic flow (foot traffic, if applicable)

Zoning requirements
8 Site/Planning - verity that there are no zoning problems with your concept/plans

Banking
7 Administration - open construction/development account

Liquor license
7 Administration - investigate application process/availability of liquor license

Startup Checklist Page 40 of 60


Restaurant Startup Checklist
Countdown to Opening

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Architectural/design
Design/
7 - review & approve
Construction

Design/ Builder's risk insursnce


7
Construction
Contractor
Design/
7 - select contractor
Construction

Design/ Demolition work


7
Construction
Design-Exterior
Design/
7 - siding, ramps, windows, awnings, lighting
Construction

Design-Interior
Design/
7 - kitchen, bar, dining room, bar, office, lighting
Construction

Design/ General liability insurance


7
Construction
Patio / outside seating
Design/
7 - design, available seating, permits, w/w station, cost feasibility
Construction

Design/ Select architect/designer


7
Construction
Exterior signage
7 FF&E - get local code/permit/approval requirements

Buy-sell agreement
7 Finance/Legal - attorney prepares if you have partners/investors
- consider insurance to fund

Landlord approvals
7 Finance/Legal - determine what items require landlord approval
- plans, signage, other

Utilites billing changes


Design/ - change name/party responsible for utility bills
7
Construction - electrical, gas, water

Utilities
Design/ - determine utility company options
7
Construction - choose provider

Startup Checklist Page 41 of 60


Restaurant Startup Checklist
Countdown to Opening

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Menu & recipes
- narrow menu offereings
7 Operations - create & test recipes
- use distributor test kitchen if possible

Cleanup required
7 Site/Planning - determine cost of cleanup/demolition prior to construction activities

Gas main / lines


7 Site/Planning - adequate size, capacity, age, condition

Health department
7 Site/Planning - verify no health-related conditions present that could pose problems

HVAC system
7 Site/Planning - inspect/evaluate condition

Plans for location/site area


7 Site/Planning - inquire with local officials about proposed, planned projects in area
- road, water, sewer, drainage, commercial, residential, zoning changes

Roof inspection
7 Site/Planning

Sewer lines
7 Site/Planning - evaluate adequacy; size, capacity, age, condition

Termite report
7 Site/Planning - have property inspected for termite/pest problems

Type of flooring
7 Site/Planning

Utility requirements
7 Site/Planning - verify no utility/capacity problems

Water lines
7 Site/Planning - evaluate capacity, size, age, condition

Federal ID number
6 Administration - apply for

Design/ Acoustical ceilings


6
Construction
Design/ Air conditioning/circulation
6
Construction

Startup Checklist Page 42 of 60


Restaurant Startup Checklist
Countdown to Opening

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Back door
Design/
6 - peep hole, buzzer for deliveries, emergency bar
Construction

Design/ Bathroom partitions & accessories


6
Construction
Design/ Burgler alarm system
6
Construction
Design/ Canopies & awnings
6
Construction
Design/ Carpentry
6
Construction
Design/ Carpet
6
Construction
Design/ Concrete
6
Construction
Construction timeline
Design/
6 - time for each phase, completion date
Construction

Design elements
Design/
6 - logo, colors, type style
Construction

Door locks
Design/
6 - deadbolts, re-key locks prior to opening
Construction

Door/exits hardware
Design/
6 - alarms, push bars, emergency escape
Construction

Design/ Doors & Windows


6
Construction
Design/ Doors, frames & hardware
6
Construction
Design/ Drywall
6
Construction
Design/ Electrical/Lighting
6
Construction
Design/ Exterior painting
6
Construction
Design/ Hardwood flooring
6
Construction
Design/ Interior painting
6
Construction
Kitchen fire control
Design/
6 - design & setup system
Construction

Startup Checklist Page 43 of 60


Restaurant Startup Checklist
Countdown to Opening

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
List of inspectors
Design/
6 - building, fire, electrical, plumbing, health
Construction

Design/ Masonry
6
Construction
Design/ Mechanical
6
Construction
Design/ Parking lot
6
Construction - resurfacing, control access during construction
Design/ Paving
6
Construction
Design/ Plumbing
6
Construction
Design/ Resilient flooring
6
Construction
Design/ Roofing & waterproofing
6
Construction
Select contractor
Design/ - obtain bids
6
Construction - contractor prepares timeline/critical path for completion

Smoke detectors
Design/
6 - wire to alarm system
Construction

Design/ Sound/music system


6
Construction
Design/ Specialty items
6
Construction
Sprinkler system
Design/ - obtain requirements
6
Construction - have wired to alarm system

Design/ Steel/railings
6
Construction
Tile
Design/
6 - kitchen, bathrooms, dining areas, wall and floor
Construction

Site selection decision


6 Site/Planning - finalize site selection

Credit application sheet


5 Administration - create for setting up new accounts, include references

Electrical service
Design/
5 - permits, procedures, plans, installation, inspection
Construction

Startup Checklist Page 44 of 60


Restaurant Startup Checklist
Countdown to Opening

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Gas service
Design/
5 - permits, procedures, plans, installation, inspection
Construction

Grease trap
Design/
5 - permits, procedures, plans, installation, inspection
Construction

Landscaping
Design/
5 - design & bid contract
Construction

Design/ Lighting for parking lot


5
Construction
Waste water
Design/
5 - permits, procedures, plans, installation, inspection
Construction

Water service
Design/
5 - Permits, procedures, plans, installation, inspection
Construction

Tax ID numbers/accounts
5 Finance/Legal - apply for federal, state unemployment insurance, state sales tax

Insurance agent
5 Ongoing Services - building, general liability, liquor liability, workman's comp, group medical

Table mix & arrangement


5 Operations - determine mix of 2 top, 4 top, round, booths
- determine booth / table positions, table numbers

Liquor license
4 Administration - apply for
- consider hiring firm to assist in processing application

Water quality
Design/
4 - test for hard water, take bids for water softening, filtration
Construction

Safe for office


4 FF&E - determine type, bid & order

List of available suppliers


4 Food & Beverage - create list of suppliers for food, beverages & supplies

Menu boards & pictures


4 Marketing - determine type, design, order
- pictures of key menu items bundled with side & beverage

Startup Checklist Page 45 of 60


Restaurant Startup Checklist
Countdown to Opening

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Banners
4 Marketing - NOW HIRING /COMING SOON / NOW OPEN

Hours of operation
4 Operations - determine for each day/meal period

Vending machines
4 Operations - cigarettes, pay phones, video games, other

Employee benefits
4 Personnel - determine insurance coverage (medical, dental, life, disability) & eligibility
- vacation, meals, comps, tuition reimbursement, other

Employee job descriptions


4 Personnel - create for all staff & management positions
- download templates on RestaurantOwner.com

Management team
4 Personnel - start interviewing/selection process

Organizational chart
4 Personnel - create organizational chart for restaurant

Uniforms
Smallwares /
3 - finalize design; kitchen, service, bar, host staffs, managers
Supplies

Employee meal policy


3 Administration - determine policy

Employee timekeeping system


3 Administration - decide on stand alone, time cards, manual, POS

Cleaning crew
Design/
3 - bid & select vendor for initial & final clean
Construction

Exterior signage
Design/
3 - primary, handicap, reserved, valet, hours of operation, delivery times
Construction

Supplier, contractor, sub-contractor contacts


Design/
3 - create master phone & contact list with emergency numbers
Construction

Soda system installation


3 FF&E - select vendor & set up installation date

Startup Checklist Page 46 of 60


Restaurant Startup Checklist
Countdown to Opening

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Line of credit
3 Finance/Legal - set up working capital line of credit with bank

Beer
3 Food & Beverage - decide what bottled / draft beers to stock

Food inventory
3 Food & Beverage
- create master inventory list of all ingredients/products to stock
Liquor
3 Food & Beverage - determine well/premium/super premium brands

Liquor, beer & wine inventory


3 Food & Beverage - create inventory worksheets for taking physical inventories
- download Inventory Worksheet template on RestaurantOwner.com
Price menu
3 Food & Beverage - determine final price points on all menu items

Standard recipe files


3 Food & Beverage - begin building recipe binder & laminated recipe card for menu items
- prepare recipe cards for all batch recipes

Wine
3 Food & Beverage - determine wines to stock

Wine list
3 Food & Beverage - design & print
- include in main menu?

Gift certificates
3 Marketing - design & print
- program gift certificate sales keys into POS (both sale & redemption)

Local charities
3 Marketing - choose which charity(s) to support
- consider a "charity night" pre-opening party

Printing
3 Marketing - stationary, envelopes, labels, business cards
- invitations for opening parties

Public relations for opening


3 Marketing - hire local PR firm
- send out press releases to local media outlets

Startup Checklist Page 47 of 60


Restaurant Startup Checklist
Countdown to Opening

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Yellow page ad
3 Marketing - determine if yellow page advertising makes sense
- inquire about timing of next printing cycle

Dining room cleaning


3 Ongoing Services - carpet, flooring, rest rooms
- select outside vendor

Hood/kitchen cleaning
3 Ongoing Services - select approved vendor

Interior plant service


3 Ongoing Services - select approved vendor

Landscaping/lawn services
3 Ongoing Services - select approved vendor

Security guards
3 Ongoing Services - determine if needed on certain nights/hours

Checklists
3 Operations - prepare opening, closing, shift change checklists for all stations
- download checklist templates on RestaurantOwner.com

Guest (table ready) call system


3 Operations - determine system to use
- pagers, sound system, other

Happy hour
3 Operations - determine special, prices, food
- check state/local laws regarding happy hour/discount programs

Menu analysis
3 Operations - determine items for signature or high promotion status
- base decision on gross profit margin, ease of preparation, quality

Menu item cost


- calculate raw food cost on all menu items
3 Operations - rank each categorie's items by gross profit margin
- does prime distributor have food management software if so, ask for assistance

Prep lists with pars


3 Operations - create prep lists with par levels

Startup Checklist Page 48 of 60


Restaurant Startup Checklist
Countdown to Opening

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Product specs
- create detailed product specs for all food products
3 Operations - grade, size, packaging, brand, etc.
- ask your distributor for assistance

Reservation policy
3 Operations - determine if you will take reservations or not
- consider "call in" program to place names on wait list only

Station setup sheets with pars


3 Operations - for kitchen & dining room(s)

Customer comment cards


- design & print
3 Operatons - create procedures for receiving & responding
- download template on RestaurantOwner.com

Employee handbook
3 Personnel - create to document and communicate all employee & employment practices
- download template on RestaurantOwner.com

Employee training manuals


3 Personnel - create for all positions
- download templates on RestaurantOwner.com

Management training materials


- personnel hiring, training & management
3 Personnel - operations
- administrative

Master training schedule


3 Personnel - create schedule for staffing training leading up to opening day

Sidework procedures & schedules


3 Personnel - create server/front-of-house sidework checklists
- download template on RestaurantOwner.com

Staff pay scales


3 Personnel - determine starting pay scales for each position
- determine employee review/raise policies

Staffing needs
3 Personnel - determine number of new hires needed by position
- plan for turnover, hire 20% more than you think you need

Startup Checklist Page 49 of 60


Restaurant Startup Checklist
Countdown to Opening

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
POS phone line
3 Technology - dedicated line for charge approvals
- tie into DSL/cable line

POS system
- list requirements
3 Technology - download POS Evaluation Worksheet on Restaurantowner.com
- create list of brands/dealers used by other local operaters
- start evaluation/demonstration process

Website
3 Technology - register domain name
- contact web design firm

Alcoholic beverage server certification


2 Administration - determine requirements

Tax permits
2 Administration - apply for Sales Tax ID (state, local)

Dining room
- high chairs
Smallwares/ - infant cradles
2 - booster seats
Supplies
- water pitchers, wine carafes
- serving trays, tray stands

Bar
- blender
- ice machine
- glass washer
Smallwares/
2 - shakers, strainers, spoons, bottle openers, corkscrew
Supplies
- jiggers
- scoops
- bar mats
- pitchers

Communications/phone system
- phone lines for office, fax, kitchen, hostess station
2 FF&E - pagers, cell phones, fire & burglar alarms
- internet access, service provider

Interior signs
2 FF&E - menu boards, restrooms, fire exit, hand wash, wait to be seated

Startup Checklist Page 50 of 60


Restaurant Startup Checklist
Countdown to Opening

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Office equipment
2 FF&E - copier, fax, computer, printer, calculators

Office furniture
2 FF&E - desk, chairs, filing cabinet, shelving

Receiving scale
2 FF&E - minimum 200lb capacity

HACCAP training / certification


2 Food & Beverage - determine local/state certification requirements
- arrange for manager/employee certification

Payroll processing
2 Ongoing Services - outsource to ADP, Paychex, other

Dishroom items
Smallwares/ - bus carts, bus tubs, glass racks, tray racks
2
Supplies - chemicals, detergents

Smallware & kitchen utensils


Smallwares/
2 - source, specs, bid order
Supplies

Tabletop items
Smallwares/ - tableware, flatware, glassware, sugar caddies, table tents, vases
2
Supplies - salt & pepper shakers

Banking
2 Administration - open operating, payroll, reserve accounts
- order checks, deposit slips

Payroll processing
2 Administration - in-house, outsource to ADP, Paychex, outside accountant

Music
2 Ongoing services - Muzak, ASCAP, BMI (music licensing)
- satellite radio

Emergency exit procedures


2 Operations - determine procedures, post maps
- discuss in safety meetings with staff

Startup Checklist Page 51 of 60


Restaurant Startup Checklist
Countdown to Opening

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed

Employee recruiting
- newspaper ads, "NOW HIRING" banner
- recruiting missions
2 Personnel - word of mouth campaigns
- bonus for referrals
- plan for turnover, hire 20% more than you think you need

Pre-opening interview site


2 Personnel - trailer, temporary office
- equip with phone, furniture, hiring/selection forms

Computer software
2 Technology - Microsoft office, scheduling, food management

POS system
- make POS decision
2 Technology - set up menu items & prices
- decide on comps & discount categories
- set up essential reports

Credit card merchant accounts


2 Administration - setup for MC/Visa, Amex, Discover, Others

Building & equipment plans


2 Design/Constr. - retain full set of plans for operational files

Walk-through with contractor


2 Design/Constr. - create initial punch list

Restrooms
2 FF&E - hand towel/dryer dispensers, soap dispensers, hand soap,
baby changing tables

Menus
2 Food & Beverage - covers & inserts, to-go, catering, children's

Chemicals
2 Ongoing Services - select approved vendor

Grease trap
2 Ongoing Services - select approved vendor

Knife & blade sharpening


2 Ongoing Services - perform in-house
- use outside service

Startup Checklist Page 52 of 60


Restaurant Startup Checklist
Countdown to Opening

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Monthly accounting
- determine monthly or 4-week cycle
2 Ongoing Services - use industry standard chart of accounts
- outside accounting service or in-house bookkeeper/accountant

Pest control
2 Ongoing Services - select approved vendor

Trash disposal
2 Ongoing Services - select approved vendor

Window washing
2 Ongoing Services - do in-house or outsource
- select approved vendor

Bulletin board
- for employee schedule, mandadory postings
2 Operations - choking poster
- emergency hospital & doctor numbers & instructions

Children's amenities
2 Operations - menu, crayons, coloring book, high chairs, booster seats, balloons

Cleaning & maintenance schedules


2 Operations - set up schedules & procedures
- download Cleaning Checklists on RestaurantOwner.com

Emergency numbers
2 Operations - map, directions to hospital
- make arrangements with local doctor, clinic

Entertainment
2 Operations - obtain permits if required
- create list of potential entertainers

Floor maintenance
2 Operations - get ongoing floor maintenance procedures
- purchase cleaning / polishing supplies

Valet parking
- valet stand
2 Operations - key control system
- valet only parking area signs, cones

Startup Checklist Page 53 of 60


Restaurant Startup Checklist
Countdown to Opening

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Food safety training
2 Personnel - purchase food safety training materials/videos
- contact state or National Restauant Association

Smallwares/ Employee name tags


2
Supplies
Phone on hold message
2 Technology - select service provider
- message/music

Accounting software
2 Administration - if accounting done in-house; Quickbooks, Peachtree, other
- format P&L consistent with NRA Uniform System of Accounts

Petty cash
2 Administration - setup petty cash fund for cash payments
- create petty cash reimbursement form

Compressors & valves


Design/
2 - label and check for accessibility
Construction

Electrical labeling
Design/
2 - label switches, breakers and check for accessibility
Construction

Janitorial equipment
2 FF&E - wet floor signs, mops, buckets, vacuum
- trash cans, cordless dust pan

Armored car service


2 Ongoing Services - select approved vendor

Building & HVAC repairs


2 Ongoing Services - select approved vendors

Dishwasher service
2 Ongoing Services - select approved vendor

Laundry & linen


2 Ongoing Services - select approved vendor

Approved vendor list


2 Operations - create Master Approved Vendor List
- include primary & backup vendors

Startup Checklist Page 54 of 60


Restaurant Startup Checklist
Countdown to Opening

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Birthday specials
2 Operations - determine policy, special desserts, b-day song, other

Seating chart & waitstaff sections


2 Operations - create seating chart diagram with waitstaff sections

Assemble new employee materials


- application forms
- uniforms
2 Personnel - W-4, I-9 forms
- employee handbook, job descriptions
- orientation & training checklists
- check RestaurantOwner.com for forms & templates

Employee files
2 Personnel - set up for employment application, status changes, other personnel records

First aid kit


Smallwares/
2 - emergency burn kit
Supplies

Tip trays, check presentation folders


Smallwares/
2 - may be free from AMEX/MC or VISA
Supplies

Deposit procedures
2 Administration - armored car service or other

Inspections
Design/
2 - schedule for fire, health departments
Construction

Initial food, beverage & supplies orders


2 Operations - determine quantities for training, mock shifts, pre-opening activities

Insurance
1 Administration - verify with your agent that all policies are in force

Parking lot striping


1 Design/Constr. - handicap space requirements

Emergency equipment procedures


1 FF&E - determine emergency shut-off steps
- label equipment

Equipment tests
1 FF&E - test each piece with supplier prior to training

Startup Checklist Page 55 of 60


Restaurant Startup Checklist
Countdown to Opening

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Kitchen clock
1 FF&E - purchase & install

Kitchen tools/toolkit
1 FF&E - purchase & designate location store

Initial food order


- prepare & place initial order
1 Food & Beverage - request free samples from suppliers to test
- have sufficient quantites for testing & training

Photographs of menu items


1 Food & Beverage - for display in kitchen area

Opening party(s)
1 Marketing - press event, VIPs, contractors & suppliers
- create guest lists, send invitations

OSHA
1 Personnel - review OSHA standards with managers

Initial chemicals order


- degreasers, drain treatment
Smallwares/ - disinfectants, sanitizers
1 - floor care solutions
Supplies
- handcare
- cleaners for dishroom/restroom/dining room

Linen
Smallwares/
1 - table cloths, napkins, bar & kitchen towels
Supplies

Internet service provider


1 Technology - DSL or cable

Bank supplies
1 Administration - deposit stamp & pad, deposit bags, deposit slips

Alarm system
Design/
1 - install & inspect
Construction

Beverage service
Design/
1 - set up installation of post mix system, coffee, iced tea
Construction

Fire extinguishers
Design/
1 - install with visible operating instructions
Construction

Startup Checklist Page 56 of 60


Restaurant Startup Checklist
Countdown to Opening

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Ansul system
1 FF&E - inspect

R&M binder for all equipment


1 FF&E - prepare repair & maintenance binder for operating instructions, manuals
- mail in warranty cards

Storage shelves
1 FF&E - clean, organize & label; walk-in, freezer, dry storage

Order & delivery schedule


1 Operations - prepare weekly schedule with each vendor's order & deliver dates
- download "Ordering & Receiving Schedule" template on RestaurantOwner.com

Padlocks for cooler doors


1 Operations - create control system for access & keys
- limit access to storage rooms to deliveries & requisition into production

Alcoholic beverage server certification


1 Personnel - determine state/local requirements
- assign employee(s) for certification course

HACCAP training / certification


1 Personnel - assign employee(s) for certification course

Safety checklist & audit


1 Personnel - create safety checklist & perform safety audit
- download Safety Checklist template on RestaurantOwner.com

Wine training program


1 Personnel - arrange for wine supplier to provide

Initial paper good order


- napkins, take-out, delivery, coasters, doggie bags
Smallwares/ - straws, cups, lids
1
Supplies - filters, butcher pager
- patty paper, food wrap film, aluminum foil

Janitorial supplies
Smallwares/ - carpet, tile, floor cleaner, spot remover
1
Supplies - gum solvent, liquid hand soap, paper towels, toilet paper

POS/register
1 Technology - set up installation & training

Startup Checklist Page 57 of 60


Restaurant Startup Checklist
Countdown to Opening

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Accounting/bookkeeping system
1 Administration - have CPA review sales, deposit, payroll and accounts payable system

Permits, licenses, inspections, approvals


1 Administration - verify that licenses, etc. have been secured

Exterior signage light timer


Design/
1 - set light timer
Construction

Design/ Update construction punch list


1
Construction
Calibrate temperatures on equipment
1 FF&E - fryers, griddle, oven, stove, other

Check walk-in & refrigeration temperatures


1 FF&E
Clean & sanitize walk-in, freezer
1 FF&E

Receive furniture
1 FF&E - tables, chairs, desk tops, benches, patio furniture

Test all equipment


1 FF&E

Initial alcoholic beverage order


1 Food & Beverage - prepare & place initial order

Deposit bags
1 Operations - obtain from bank

Hostess stand supplies


1 Operations - reservation book, call clock, pencils, notebooks, kid's stuff

Light levels
1 Operations - determine for each meal period
- label light switches

Begin staff training


1 Personnel

Safety & first aid training


1 Personnel - conduct training program for all employees

Initial change order


1 Administration - get change & small bills from bank

Startup Checklist Page 58 of 60


Restaurant Startup Checklist
Countdown to Opening

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
POS/merchant accounts
1 Administration - test credit card approval/processing

Receive certificate of occupancy


1 Administration
Continue construction punch list
1 Design/Constr.

Exterior cleanup
Design/
1 - parking lot, landscaping, building, windows
Construction

Final clean
Design/
1 - interior & exterior of building
Construction

Design/ Wash windows


1
Construction
Complete equipment warranty cards
1 FF&E
Final clean all equipment
1 FF&E
Hang pictures, wall decore
1 FF&E
Install interior plants
1 FF&E

Run ice machine


1 FF&E - empty/sanitize/refill
- find ice company for backup

Change order
1 Operations - prepare initial change order; change & small bills

Check inventory levels


1 Operations - on all food, beverage, paper & supplies
- prepare orders for opening week

Opening inventory
1 Operations - take full physical inventory on all food & beverage items night before opening
- necessary to calculate accurate food & beverage costs after opening

Conduct practice runs/mock service


1 Personnel - full dress with uniforms

Finalize opening week employee schedules


1 Personnel - staff heavy
- plan for turnover, no-shows

Startup Checklist Page 59 of 60


Restaurant Startup Checklist
Countdown to Opening

Months Target
Before Responsible Completion
Opening Category Activity Person/Party Date Status/Date Competed
Equipment repairs
1 Ongoing Services - select approved vendors

Startup Checklist Page 60 of 60

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