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Canada
9-15: How much of Target Canada’s problems were technology based? Explain
your answer.
There are several things Target Canada should have done differently to be
successful. For example, Target Canada should have rushed into expanding Target
into Canada within two years. Also, Target Canada should implement a system to keep
a track of its products or make sure that the right amounts of product were being
ordered, stored, and shipped(Laudon, 2015, p.367). Target Canada should improve or
replace their Point- of Sale (POS) system, since the system was unreliable and did not
process transaction properly. Additionally, Target Canada should have implemented
Target’s United States operation that used custom-built systems for ordering
products from vendors, moving goods through warehouses, and stocking store
shelves. The system works well if Target’s IT staff and business end user are trained
and experienced. Conversely, Target should have taken their time to implement SAP
system using consultant from Accenture who are experienced with SAP. Since the data
entered into SAP were incorrectly, which caused a lot of flaws within the system,
therefore the system were not functioning properly. Target Canada should have
installed an automatic verification tool earlier to catch data before they were
entered into SAP or after entering SAP. This system will not allow a purchase order to
proceed until an employee enter product data code were entered correct(Laudon,
2015, p.368). Therefore, these are things Target Canada could have done differently to
be successful.
Reference:
LAUDON, KEN. MANAGEMENT INFORMATION SYSTEMS: managing the digital
firm. New York, Pearson, 2015.