E-BUSINESS

 E-Business represents a broader dimension of e-Commerce as it represents the use of

electronic technology.

 E-Business represents:–
o A range of online tools and processes
o To target customers more effectively
o A way for companies to participate as part of a larger networked community of
providers
 It is term which can be used for any kind of business or commercial transaction that includes
sharing information across the internet.
It includes buying and selling product, suppliers and services; servicing customers;
processing payments; managing production control; collaborating with partners; sharing
information; running automated employee services; recruiting and more.
 IBM was one of the first companies to use the term when in October 1997, it launched a
thematic campaign built around e-business

GOAL OF E-BUSINESS

 To create values. As a result of :

 increase in margins
 increased staff motivation
 Privileged relationship with the partners.
 Time to market
 Reduction of costs and ROI

E-COMMERCE

MEANING:
E-Commerce is the buying and selling of goods and services, or the transmitting of funds or data,
over an electronic network, primarily the internet. These transactions occur either as B to B, B to C,
C to C, and C to B.

USES OF E-COMMERCE

 Exploitation Of New Business

 Enabling The Customers

 Improvement Of Business Transaction

 Effective Performance

 Greater Economic Efficiency

 Incorporating Transaction

E-COMMERCE PROCESS

11 STEPS TO PROCESSING E-COMMERCE TRANSACTIONS

1. Obtain Cardholders Name, Address And Phone Number

2. Collect The Card Account Information

3. Enroll In Verified By Visa And MasterCard Secure Code

4. Always Use Address Verification Service

5. Authorize Every Transaction

6. Avoid Using Voice Authorizations

7. Do Not Use Forced Authorizations

8. Ship Within 7 Days Of Receiving The Authorization Approval

 9. Inform Your Customer Of The Expected Delivery Date

10. Deposit Transactions After The Product Is Shipped Or Delivered

11. Use The Original Authorization Number For Your Deposit And Refund Transactions

TYPES OF E-COMMERCE

1 .Business to Business (B2B)

- Eg; Amazon, IndiaMart ,etc.

2. Business to Consumer (B2C)

- Eg; Amazon, Flipkart, Myntra

3. Consumer to Consumer (C2C)

- Eg; Ebay.in, OLX.com, Quikr.com etc.

4. Consumer to Business (C2B)

- Eg; Monster.com, TimesJobs.com etc

5. Business to Administration (B2A)

6. Consumer to Administration (C2A)

ADVANTAGES OF E-COMMERCE

1. Ability to reach a global market

- Geographic reach to the products available

2. Direct interaction

- Distribution chain is eliminated completely.

3. Close connection with customer

 - by giving a proper customer service

4. Cost reduction

- reduced labor and other costs in many areas

DISADVANTAGES OF E-COMMERCE

1. Lack of personal touch

- Customer prefer brick and mortar shops

2. Risk of security

- Fraud, exposed personal details, etc.

3. Other issues

- Increase in shipping charges

- Issue of refunding the customer

M-COMMERCE

• Mobile Commerce can be defined as the sale of goods and services via mobile devices.

• M-commerce services are through wireless handheld devices.

• The main idea behind M commerce is to enable various application and services available on
the internet to portable devices to overcome the constraints of a desktop computer.
Advantages OF M –Commerce

 It provides a convenient secure and easy to use communication and distribution network.
 It provides a wider reach as most people use cell phones
 It enables a business to target customers effectively e.g. on the basis of location, service
provider devices etc.
 It reduces transaction and order processing cost
 It encourages competitive pricing
 It enables a business to target customers effectively
 It streamlines all business processes

Disadvantages of M-Commerce

 Low acceptance rate of new applications devices and technology among people.
 Lack of supporting infrastructure, professionals and technology in developing countries.
 Security and privacy issues
 Customer retention rate is very low.

E-NETWORKING

 E-networking is connecting and networking with individuals using various online

communication tools such as linkedin, facebook, twitter and myspace.

 E-Networking is a process and resource that takes traditional networking techniques and
launches them into cyberspace. It allows you to create a community of virtual contacts who
can provide critical information on industry trends, possible job openings and contact names
for your job search.

BENEFITS OF E- NETWORKING

 Share or Gain new ideas.

  Mix with your peer or like-minded people.

 Find out what your competitors are up to.

 Gather general or specific industry information.

 Get help with problems from people with appropriate knowledge and experience.

 Keep up to date with new industry developments, regulation and policies.

 Form relationships with potential business partners and collaborators.

ADVANTAGES OF E-NETWORKING

 Online interactions make it easier for the job seeker.

 E-Networking gets more immediate responses.

 Everyone on the Internet is accessible to you.

DISADVANTAGES OF E-NETWORKING

 Wasted resources.

 Competition for employees.

 Wasted time.

 Social networking and employees.