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Transformation
Team
2 Transformation Team - Mission
Complete transformation of property into a comfortable and high quality living space by
renovating and adding in Branding and Infrastructure
Transformed
• Transformers are flag bearers of OYO experience.
• Ensuring standardized and predictable experience for 8500+ Hotels
customers across all OYO properties. Transformed
• Working closely with all stakeholders to achieve desired
standards in the properties within stringent timelines. <4% Infra UH
• Communicating OYO’s expectations to the Property
Owners and convincing them to get the work done in their 10,000+Room
property. Transformed every
• Facilitating Property owners to get the work done at a month
controlled cost.
• Associating brand value with the property. Painting India Red
• Integrating a new property with the OYO Ecosystem
5 Transformation - Role
1. Audit
• TR is responsible for auditing the property as per requisite Internal Supply Model
• Whether property is accepted or rejected for concerned ISM is dependent on the quality
of audit
• Audit also decides the appropriate transformation tasks
2. Transformation work
• Task to be done by Owner / TR
• Quality / cost / time are the most important factors to be taken care of in order of priority
• The quality of work will show the effectiveness of TR team
• Coordination with VM and PMC are major part of the job here
BD team
Audit is
requests TR for Audit is done
BD team brings TR Head scheduled in
audit as per on room
in lead allocates consultation
Internal Supply availability
auditor to audit with
model (OTH, FS, basis
Owner/BD/TR
SMART)
Amit
Gupta
Launch Head
Basant Ankur
Sarthak Alok
Pandey Chauhan
Kapoor Thapliyal WIFI OYO Homes
Boards Payments
8 Standards - Setting up standards across products to ensure delivery of Core promises
and operational requirement of the product
AC Replace >9 Yrs Replace >9 Yrs Replace >6 Yrs Replace >6 Yrs Replace >6 Yrs Replace if> 4 Yrs
WiFi Speed 0.1 Mbps/Room 0.25 Mbps/Room 0.25 Mbps/Room 0.25 Mbps/Room 0.25 Mbps/Room 0.25 Mbps/Room
Staff Room Not Mandatory Not Mandatory Mandatory Mandatory Mandatory Mandatory
Power
Backup
Partial Backup Full Backup Full Backup Full Backup Full Backup Full Backup
Utilities Utilities not Audited Utilities not Audited All Utilities Audited All Utilities Audited All Utilities Audited All Utilities Audited
Deliverables
• Measurement of performance based on objective Audit Cost
OKRs like
• Quality – Infra UH%
• Total rooms made live
• %age Coverage Branding
• Ensuring the delivery of following OYO core promises –
Spotless Linen, WiFi, Clean and Hygienic Washrooms,
AC and TV
• Audit – Auditing the property before onboarding and
identifying all the work that needs to be done to bring
it up to OYO standard and the cost for these works
• Cost – Continuous reduction in cost by exploring new
vendors and cost effective solutions
• Quality focused Transformation – Once transformation
Quality Time
has been completed and property is made live, TR
Team monitors the property for a month and rectifies
any infrastructure issues that might come up.
• Time – Preparing project schedule for all properties
and ensuring all timelines are followed leading up to
live date
10
Process driven transformation with pre-defined SKUs and work time for all activities to ensure
minimum gaps and make properties live with best-in-class timelines
Contract Handover
Project
management
~250 checkpoints tools used to
monitor
progress;
Identify and
remove
2-3 days
OTH
bottlenecks
4-5 days ~45 days
500+ checkpoints • Schematic layouts
prepared
• Process involves stylist,
space designer and
architects
11
Pre-Signing Audit to ensure all on-boarded properties have quality inventory
Current Future
Ops Audit
Transformation
CRS ID Property under All data for approved by
Online Process PSA Raised PSA approved generated TR inventory verified Central TR
Ordering of Finalization of
Standard SKUs Vendors for TR
GO LIVE
Rooms BYG status
and MRC PTA Triggered
finalization TR Work Started
Ensuring timelines,
schedule and SKU
deliveries
Finalization of Property
Offline Process Audit Completed
scope as per Snag Lists Cleared Photography
by TR
Audit
• Rigorous monitoring by both local and central teams via project management tools
• Close coordination with procurement and finance teams to solve for property specific / unforeseen issues
• Design playbooks to ensure standardized purchase
• Detailed R&D conducted with TCO approach (over 10 Years)
13
Lifeline Process – Fusing technology with transformation
Property Photography
• TR Team gets the photography done for the property
before making it live
• Strict guidelines are maintained to ensure best quality
pics to drive more conversion and better click through
rate
Ops Bodyguard
• Properties are made live after all issues raised by
Operation team are rectified
• These include maintaining WiFi connectivity across all
rooms to ensuring right linen count for the property