BRIEF OF JOB RESPONSIBILITIES
KHAWAJA FAISAL
H NO 10 Milky Ram Street No 23
Railway Road Lahore, PAKISTAN
+92 323 4074009
faisalkhawaja786@gmail.com
I have Nine years of experience
comprises on CSO, Coordinator
at Customer Service, Payable
officer in Accounts Department
& Tax Department. I have a
vision to become a motivating
team member to help, create
and maintain company
objectives.
TRAININGS
 Participated in International One
Day Research Workshop on “Mixed
Methodology and Analyzing
Quantitative/Qualitative Data using
NVIVO Software.
 SKILLED DEVELOPMENT COUNCIL
Certification awarded certificate of
training in “accounting and
finance” established under national
training ordinance / act 1980
(amended ordinance no.11 of
2002)
COMPUTER SKILLS & CORE
COMPETENCIES
Worked on Seibel Software (CHINESE
MANAGEMENT SOFTWARE ORACLE
BASE)
Worked on CRM (CUSTOMER
RELATIONSHIP MANAGEMENT)
NVIVO SOFTWARE (2016) Mastering
Mixed Methodology & Quantitative &
Qualitative Data Analyzing
Acc Software (Peach Tree, Sage and
Quick Book)
SAP Business One
Other Qualification:
 Hafizy Quran Madrassa Gosia Islam
LHR
Opening customer’s bank accounts, prepare journal ledger, trial
balance, income statement, profit & loss account, balance sheet, final
accounts and cash flow statements.
Working all the responsibilities of the Customer Service Officer
managing, executing and implementing the service policies in over
branch, standardizing the work for betterment of services.
Handling all customers complains related issues, suggestions and
following up the improvements in resolving customer complaints and
process in the light of customer’s feedback.
To update the daily report of all complaints in system and further
working on it and also closing the complaints in system.
Special focus on the performance of branch by maintaining the
complaint resolution ratio.
 Cash payment vouchers.
 Bank payment vouchers.
 Cash Reconciliation Statement &
 Bank Reconciliation Statement.
 Entering Tax Invoices and Reconciliation where Sales
Order Generated, Delivery Invoice, and A/c Receivable
Invoices
 Using software SAP Business One.
EMPLOYMENT HISTORY
Dawn Frozen Foods Company Pvt Ltd
Nov-2017 to till Date (Payable officer Accounts & Tax)
Hyper Star (Carrefour)
Jan-2017 to Nov-2017 (Customer Coordinator)
Haier
Oct-2011 to Jul-2015 (CSO)
SUMMARY OF QUALIFICATION
M.Com (2017) National University of Modern Languages.
ACCA CBE (2008) ACCA Pakistan (Computer Based Examination)
Bachelor of Commerce (2006) Punjab University
Intermediate of Commerce (2004) Lahore Board
Matric (2002) Lahore Board
CERTIFICATE OF ACHIEVEMENT (TRAINING PROGRAMS)
 Received Certificate of Office of Research Innovation and
Commercialization.
 Received certificate of Appreciation from the Rector of Kipt
College of “Passed in Grade A” plus for bringing improvement in
work process and changing the work environment according to
desired standard condition.
 BRITISH COUNCIL Certification awarded certificate of training in
IELTS INTERNATIONAL ENGLISH LANGUAGE TESTING SYSTEM.
 NBP: OUR REF: MB (L) /ADMN/3696.November 20, 2006.
National Bank of Pakistan Certification awarded certificate of
training in banking System.