ASEAN National Trainer Assessment Task

Assessment Template

ASEAN
National Trainer Assessment Task

Purpose:
1. Provide training on the features and contents of the common core and specific toolboxes

2. Demonstrate and provide opportunities to trainers on how to use the toolboxes in a

training context

3. Equip the trainers with the knowledge, skills and attitudes required to successfully deliver
training on using the toolboxes to other teachers/educators in their respective countries
and in the other AMS

Objectives:
For a given ASEAN CATC Tool Box Competency, using provided templates,

1. Prepare the following training documents

a. Learning /Training Plan

b. Learning/Training Program

c. Learning /Training Plan Self Review

d. OneSession Plans (@minimum 2 hour lesson plans)

e. Suggested Assessment strategy competency linkage.

2. Deliver a 25 minute training session demonstrating your training plan methodology

a. Provide examples of how you have incorporated the ASEAN Toolbox Resource

3. Provide an evaluation of your training session by providing

a. Completed feedback forms from the participants

b. Completed observer check list

c. Completed Self Evaluation and reflection sheet

ASEAN NationalTrainers

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ASEAN National Trainer Assessment Task
Assessment Template

Learning /Training Plan

Name: Lidya prihartini Country: INDONESIA
Competency unit PROVIDE HOUSEKEEPING SERVICES TO GUESTS

Training Organisation Smkn 1 Batulayar

Client Room divison study class

Program name Housekeeping

Number of learners 30

Purpose/focus This unit deals with skills and knowledge required to provide a range of general housekeeping services to guests
that could arise during their stay at an accommodation establishment
Qualification To contribute to completion of Certificate 2 in Housekeeping

Competency standards D1.HHK.CL3.01 PROVIDE HOUSEKEEPING SERVICES TO GUESTS

Profile of learner group Graduated from senior high school, no working experince average rage around 16 years old

Program duration (total) 2 weeks

Assessment Simulated role plays to establish competency

Observation in the workplace.
Research Portfolios
Case studies
 ASEAN National Trainer Assessment Task
Assessment Template

Completion of work book activities

Prerequisites Students must be able to use english language

Resources Modul Housekeeping

Real equipment tools
Venue information Practice will be arrangement in practice room and housekeeping store

Pre-program Make sure that equipments ready in store

information or pre-work Make sure that epuipments in good condition

Administration Log book

Guest loan item formulir
Absensi

People to be informed Headmaster

Division manager
Safety Incident or School clinic
issues hazard
reporting

Emergency As covered in staff induction

procedures

OHS info for Occupational Safety and Hygene

participants

Specific support Kepala bengkel (head of workshop) / store manager

requirements of
learners

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ASEAN National Trainer Assessment Task
Assessment Template

Other organisational Store manager

requirements
 ASEAN National Trainer Assessment Task
Assessment Template

Learning Program Content

Name: LIDYA PRIHATINI Country: INDONESIA
Competency unit PROVIDE HOUSEKEEPING SERVICES TO GUESTS

Delivery Schedule
Delivery Content Delivery Method Assessment Linkage Resources
Schedule Identify and list appropriate
resources from the ASEAN Tool Box

Session : Theory: Text book Perhotelan

Provide
Session 1 : 1.1 Accept housekeeping requests  Whiteboard accommodation
from guests Hal. 30
Element 1:  Power point services
Receive 1.2 Accept housekeeping requests  Worksheet activity
housekeepi from staff Provide information
ng requests about in-house services
1.3 Record housekeeping requests
according to enterprise
requirements
1.4 Advise on time for
( hours)
provision/delivery of identified
service or items to guest room

2.1 Liaise with other staff to obtain

and/or deliver identified service or

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ASEAN National Trainer Assessment Task
Assessment Template

Delivery Schedule
Delivery Content Delivery Method Assessment Linkage Resources
Schedule Identify and list appropriate
resources from the ASEAN Tool Box

items Practice
2.2 Locate and deliver required
items to guest room  Working with a partner to take
telephone reservation and
2.3 Set up equipment in guest message
rooms
 Filling formulir
2.4 Remove items from guest
rooms as required  Delivery guests request

3.1 Advise guests on services and

items available through the
housekeeping department
3.2 Advise guests on the use of  project and assignment work
items delivered to guest room, if
required  problem solving
Unit
 role plays
3.3 Demonstrate the use of items
delivered to guest room, if required

3.4 Liaise with other staff and

departments to provide
supplementary advice where
 ASEAN National Trainer Assessment Task
Assessment Template

Delivery Schedule
Delivery Content Delivery Method Assessment Linkage Resources
Schedule Identify and list appropriate
resources from the ASEAN Tool Box

appropriate

4.1 Report malfunctions as required

4.2 Advise management of
dangerous or suspicious
circumstances
4.3 Participate in planning to
enhance service delivery standards
and equipment purchase  portofolio

 case studies

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ASEAN National Trainer Assessment Task
Assessment Template

Delivery Schedule
Delivery Content Delivery Method Assessment Linkage Resources
Schedule Identify and list appropriate
resources from the ASEAN Tool Box
 National Trainer: Sample Assessment Task
Assessment Task (Example Only)

Name: Country:
Competency

Learning/ Training Plan 'Self Review’

What are the preferred learning styles of
your learner?

What type of learning activities have you

chosen for your learner? Explain why you
chose to use these activities.

How did you involve the learner in the

selection and development of these
activities?

What provisions have you made for the

learner to practice their skills or apply their
knowledge?

What feedback model are you going to use

to provide constructive feedback to the
learner?

How will you find out whether your learners’

needs are being met?

At what key points in the learning

relationship are you going to check whether
your learners’ needs are being met?

Training of ASEAN National Trainers

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ASEAN National Trainer Assessment Task
Assessment Template

Session Plan
Name: LIDYA PRIHARTINI Country: INDONESIA
Session Number: 2.2 Locate And Deliver Required Items To Competency Unit PROVIDE HOUSEKEEPING SERVICES TO
Guest Room GUESTS

Session : 2 2.1 Liaise with other staff to obtain Practice Checklist

and/or deliver identified service or
Element 2:
items  Working with a partner to take
Service
housekeepi 2.2 Locate and deliver required telephone reservation and
ng requests items to guest room message

2.3 Set up equipment in guest  Fiiling formulir

rooms
( hours)  Delivery guests request
2.4 Remove items from guest
rooms as required

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 ASEAN Nasionalr Trainer Assessment Task
Assessment Template

Objective: By the end of the session, trainees will be able to Locate and deliver required items to guest room
Time Topic Class Activity Resources
10’ Oppening Attendant sheet
Question and answer
 Why all equipments is not ready at guest room.
 Ask general questions:
What are common ways to ‘service’ a housekeeping request?

20’ Practical Filling guest loan item form Loog book

Filling log book Guest loan item form
Trainee to demonstrate how to deliver item to guest room

10’ Closing Review the materi 10’

Prayer

Training of ASEAN National Trainers for Food & Beverage ProductionLabour Division

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ASEAN National Trainer Assessment Task
Assessment Template

Objective: By the end of the session, trainees will be able to Locate and deliver required items to guest room
Time Topic Class Activity Resources

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 ASEAN Nasionalr Trainer Assessment Task
Assessment Template

Assessment Strategy Map

Name: Country:
Competency unit

Assessment Tool Competency Linkage/Element number ASEAN Toolbox Resource Reference

Training of ASEAN National Trainers for Food & Beverage ProductionLabour Division

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ASEAN National Trainer Assessment Task
Assessment Template

Feedback Form
Session Date:
:
Please tell us how you rate your training experience ranking in order 1 (below expectations) to 6 (exceeded
expectations). Please feel free to add comments or suggestions. Thank you for your feedback.
Area Comments or suggestions
Relevance of the training to the company
1 2 3 4 5 6
Relevance of the training to your position
1 2 3 4 5 6
Relevance of the training to your career
1 2 3 4 5 6
Quality of the material presented
1 2 3 4 5 6
Trainer demonstrated good knowledge
1 2 3 4 5 6
Trainer developed good rapport with you
1 2 3 4 5 6
Were training objectives achieved?
1 2 3 4 5 6
Will the learning be of benefit to you In what ways?
1 2 3 4 5 6
Overall satisfaction with the training
1 2 3 4 5 6
Most useful part of the training:

Least useful part of the training:

Most useful part of the training:

Least useful part of the training:

Other comments or suggestions:

Training of ASEAN National Trainers

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 ASEAN National Trainer Assessment Task
Assessment Template

Observer Checklist
Trainer: Date:

Observer: Session:

Preparation and set-up Y N Comments

Was a session plan prepared that was clear with a  

learning outcome, sequence and timing of activities,
method of delivery, resources and handouts?

Was a task breakdown prepared showing a clear,  

step-by-step description of the procedure?

Did the trainer set-up the environment, equipment and  

other resources so that safety was ensured and the
learner could easily see what the trainer was doing
throughout the session?

Structure

Introduction – Did the trainer:

Clarify the purpose of training and the learning  

outcome/s

Check the foundation knowledge and needs of the  

learner using an appropriate choice of questions or
other strategies

Give an session overview  

Provide ‘housekeeping’ information appropriate to the  

session

Body – Did the trainer:

Demonstrate a skill professionally (silently, at normal  

speed)

Demonstrate step-by-step, clearly explaining each  

step, without going back

Let the learner practice the skill, giving guidance only  

as necessary

Let the learner practice at least once independently  

Summarise key learning points and discuss readiness  

for assessment

Assess learners’ achievement of learning outcome  

Training of ASEAN National Trainers

ASEAN National Trainer Assessment Task
Assessment Template

Conclusion: Did the trainer:

Revisit the learning outcome?  

Give encouraging feedback?  

Clarify the future: ‘what happens next’?  

Delivery

Throughout the training session did the trainer manage the learning environment by:

Speaking clearly using plain English, no slang or  

unnecessary jargon?

Use questions effectively and appropriately?  

Listen actively and respond appropriately?  

Give clear, specific feedback?  

Support the learner throughout the session,  

identifying and responding to needs where
appropriate?

Monitor learning throughout the session and modify  

the plan where appropriate to ensure effective
learning?

Monitor OH&S issues to ensure safety throughout the  

session?

In general

Did the trainer manage time well to cover planned  

activities?

Was the training approach appropriate for the  

learner?

Did the trainer use resources and props effectively?  

Feedback to trainer

Trainer signature: Date:

Observer signature: Date:

Training of ASEAN National Trainers

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 ASEAN National Trainer Assessment Task
Assessment Template

Self evaluation and reflection

Name:

ASEAN Competency

Explain how you felt

about your performance
in the trainer/facilitation
role.

What benefits have you

gained from the role/s?

What aspects of the

session did you feel
went well?

What aspects of your

delivery do you feel
need attention?

Explain the ways in

which you could improve
the session for next
time.

What have you learned

from your experience?

Training of ASEAN National Trainers