Procurement of Consultancy Services as Systems Integrator for the

Supply, Delivery, Installation, and Maintenance of the Philippine

Identification System (PhilSys)

Government of the Republic of the Philippines

PHILIPPINE STATISTICS AUTHORITY

Quezon City, Philippines

PUBLIC BIDDING NO. 2020-03

May 2020

Volume 2: Technical Specifications

ANNEX F

Fifth Edition

October 2016
ANNEX F - Profile of Key Personnel
1. Leadership Team

1.1. Project Director/ Program Director/ Lead Project Manager

Project Director/ Program Director/ Lead Project Manager

Key Responsibilities

Responsible for Coordination , Supervision , Governance , Monitoring and overall

outcomes of the PhilSys project

Educational Qualification

Essential Criteria Bachelor’s Degree

Desirable Certification in Program / Project Management (PgMP, PMP or

Criteria PRINCE2)

Skills and Experience

MUST have managed (as a team or individuals) at least 2 large scale

Experience projects (project cost >=Php100M) of a similar nature and scope (e.g.
national scale public service IT system).

Table 1. Project Director

2. Architecture and Solution Engineering

2.1. Chief Technology Architect / Chief Architect

Chief Technology Architect / Chief Architect

Key Responsibilities

Responsible for overall PhilSys solution architecture and architecture governance

Participate in Architecture Governance and Project Management Committees
Provide technology direction for the PhilSys program

Educational Qualification

Essential Criteria Bachelor’s Degree

Skills and Experience

 MUST have designed (as a team or as individuals) at least 2

Experience large scale projects (project cost >=Php100M) of a similar
nature and scope (e.g. national scale public service IT

Philippine Identification System (PhilSys) 1

 Chief Technology Architect / Chief Architect

system).

Table 2. Chief Technology Architect

2.2. Business and Solution Analysts

Business and Solution Analysts

Key Responsibilities

 Responsible for developing business solutions associated with PhilSys

 Responsible for developing reporting systems for key stakeholders
 Responsible for implementing Analytics solutions to help in timely reporting of
operational metrics associated with PhilSys

Educational Qualification

Essential Criteria Bachelor’s degree

Skills and Experience

Experience  At least 7 years of experience in solution engineering

Table 3. Business and Solution Analysts

3. Managed Services Delivery

3.1. Information Security Manager

Information Security Manager

Key Responsibilities

 Responsible for overall Information Security of PhilSys from both Software and
Infrastructure perspective
 Should work closely with the Architecture team as well as Development and Operations
teams to ensure that the IS policies and procedures are implemented appropriately

Educational Qualification

Essential Criteria Bachelor’s degree

CISSP, CISM, CISA or equivalent Information Security

Desirable Criteria
certifications

Skills and Experience

Philippine Identification System (PhilSys) 2

 Information Security Manager

 MUST have at least 7 years of experience in Information

Security Function.
 MUST have at least 5 years of experience as Information
Experience Security Manager.
 Information Security & Privacy has experience as Information
Security Officer/Lead InfoSec for multiple IT systems
projects (each project costs at least Php25M).

Table 4. Information Security Manager

3.2. Software Development Manager

Software Development Manager

Key Responsibilities

 Responsible for software development and customization of MOSIP and all PhilSys
systems
 Responsible for detailed requirement gathering, coordinate all design, development,
maintenance and production support activities

Educational Qualification

Essential Criteria Bachelor’s degree

Software engineering certifications, Project Management

Desirable Criteria
certifications like PMP or PRINCE2, Agile Certification

Skills and Experience

 Software Development Manager MUST have delivered at

least 2 large-scale software development projects (project cost
>=Php25M) of a similar nature and scope (e.g. national scale
public service IT system).
 MUST have at least 5 years of experience as Software
Experience Development Manager.
 MUST have experience of delivering projects under Agile and
traditional project management methodologies.
 MUST have experience in implementing CMMI practices,
software development methodologies, and managing software
projects using JAVA programming frameworks and other

Philippine Identification System (PhilSys) 3

 Software Development Manager

MOSIP stack requirements.

Table 5. Software Development Manager

3.3. Quality Checks, Fraud Management and Manual Adjudication Manager

Quality Checks, Fraud Management and Manual Adjudication Manager

Key Responsibilities

 Responsible for ensuring Resident Data Quality checks, carrying out demographic
validations, and manual adjudication

Educational Qualification

Essential Criteria Bachelor’s degree

Certifications in Six Sigma and similar quality management

Desirable Criteria
processes would be desirable

Skills and Experience

 MUST have at least 5 years of experience as managers in their

designated role.
 MUST have worked on at least two projects involving
Experience
transaction volumes of 10,000 cases or more per day or having
team size greater than 20 business process management
professionals

Table 6. Quality Checks, Fraud Management and Manual Adjudication Manager

3.4. CRM, Contact Center and Helpdesk Manager

CRM, Contact Center and Helpdesk Manager

Key Responsibilities

 Responsible for implementation and maintenance of the CRM and Contact Center
Solution
 Responsible for managing the operations of CRM unit comprising of all Resident
Support Channels (Voice, IVRS, Email, Chat and Post)

Educational Qualification

Essential Criteria Bachelor’s degree in management from a premier institute

Philippine Identification System (PhilSys) 4

 CRM, Contact Center and Helpdesk Manager

Certifications in Six Sigma and similar quality management

Desirable Criteria
processes would be desirable

Skills and Experience

Experience  MUST have at least 5 years of experience as CRM, Contact

Center and Helpdesk Manager

Table 7. CRM, Contact Center and Helpdesk Manager

3.5. Manager - Data Center

Manager – Data Center Manager

Key Responsibilities

 Responsible for installation, commissioning and ongoing operations of the Data Center
 Single Point of Contact from SI for rolling out Information Security requirements of IT
infrastructure within each Data Center

Educational Qualification

Essential Criteria Bachelor’s degree

Certifications in Data Center Infrastructure Management

Desirable Criteria (DCIM), Business Continuity / Disaster Recovery, ITIL will be
preferable

Skills and Experience

Experience  MUST have at least 5 years of experience as Data Center

Manager.
Table 8. Data Center Manager

3.6. Manager – Training and Knowledge Management

Manager – Training and Knowledge Management

Department Training and Knowledge Management

Reports To Program Manager

Key Responsibilities

 Responsible for all training requirements associated with PhilSys implementation which
will include:
o Training of enrollment operators
o Training of staff of enrollment agencies who have partnered with PSA

Philippine Identification System (PhilSys) 5

 Manager – Training and Knowledge Management

o Information Security trainings

o Training of Contact Center and Resident Support staff
o Any other trainings that may be necessary for successful PhilSys rollout
 Responsible for implementation of the Learning Management System and Knowledge
Management System
 Single Point of Contact of SI for all knowledge transfer as part of Exit Management of
the SI

Educational Qualification

Essential Criteria Bachelor’s degree

Skills and Experience

Experience  MUST have at least 5 years of experience in training and

knowledge management in large corporate environments
Table 9. Training and Knowledge Management Manager

3.7. Technical Services Manager

Technical Services Manager

Key Responsibilities

 Responsible for all System, Network, Storage, Backup and Security devices installation,
configuration and ongoing administration as per PSA’s policies and procedures and the
IT infrastructure architecture and software architecture requirements
 Lead the Network Operations Center and all technical functions including OEM
engineers during the build phase

Educational Qualification

Essential Criteria Bachelor’s degree

OEM Certifications for storage, server, network or information

Desirable Criteria
security preferably in the OEMs proposed by SI

Skills and Experience

 MUST have at least 5 years of experience as Technical

Services Manager.
Experience
 MUST have strong UNIX/LINUX scripting skills and
experience working with automation/EMS tools.

Philippine Identification System (PhilSys) 6

Table 10. Technical Services Manager

3.8. Registration and Update Manager

Registration and Update Manager

Key Responsibilities

 Responsible for coordinating the efforts of Fixed and Mobile Registration Centers and
ensuring good Quality of Services for Residents

Educational Qualification

Essential Criteria Bachelor’s degree

Master’s degree in business administration

Desirable Criteria Certifications in Quality or Business Process Management such
as Six Sigma, ISO etc. will be desirable

Skills and Experience

 MUST have at least 5 years of experience as managers in their

designated role.
 Registration and Update Manager has worked on at least one
Experience
(1) project involving IT system rollout for large user bases (in
excess of 100,000 users) and has prior experience of National
ID, civil registration or public service delivery.

Table 11. Registration and Update Manager

3.9. Authentication, e-KYC, APIs and Ecosystem Partnership Manager

Authentication, e-KYC, APIs and Ecosystem Partnership Manager

Key Responsibilities

 Responsible for quality of core PhilSys services – Authentication, e-KYC, APIs for
integration with external systems
 Responsible for managing requirements of Ecosystem Partners

Educational Qualification

Essential Criteria Bachelor’s degree

Desirable Criteria Master’s degree in business administration

Philippine Identification System (PhilSys) 7

 Authentication, e-KYC, APIs and Ecosystem Partnership Manager

Certifications in Quality or Business Process Management such

as Six Sigma, ISO etc. will be desirable

Skills and Experience

 MUST have at least 5 years of experience as managers in their

designated role.
 Authentication, eKYC, API and ecosystem management
Experience Manager has worked on at least one (1) project involving IT
system rollout for large user bases (in excess of 100,000 users)
and has prior experience of National ID, civil registration or
public service delivery..

Table 12. Authentication, e-KYC, APIs and Ecosystem Partnership Manager

Philippine Identification System (PhilSys) 8