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To activate your new phone(s), please dial the following tool-free number from a landline phone: 877-807-4646. You
will need the following information to activate your new cellular phone: your 10 digit mobile number (show below),
your 5 digit billing zip code, the 12 digit order number (show below), and the last 4 digits of the account holders social
security number. Next, you will need to program your new phone by dialing *228 from your cell phone, then press the
SEND button. Press option 2 and remain on the call while your phone is programmed. The call will disconnect when
completed.
Return/Exchange Policy: Items must be returned/exchanged in the original packaging with all of the original
compnents in like new condition and be accompanied by an original purchase receipt within 30 days. A $20 device
initiation fee will apply to all devices exchanges. Click on the Return Policy link at verizonwireless.com for complete
details. To receive a credit for the activation fee, cancellations must occur within 3 days of activation of service.
Returning equipment does not terminate your service. Please Contact Customer Service at the number stated above to
process your request.
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