28/8/2019 Online Courses - PMP Exam Simulator

PMP Exam Simulator

PMP Exam 6

Filtered Mode: Displaying 33 questions

Question 133 of 200 Question ID: 612155

You are attempting to coordinate activities between your project, another related project, and operations, all of which are
being managed as a group. A conflict has arisen over control of a key resource that is vital to both projects as well as
operations. The conflict has reached an impasse and needs to be resolved by a higher authority.

What is your best course of action?

A Discuss the problem with the portfolio manager

B Escalate the issue to the operations manager

C Raise the issue with the other project manager

D Request help from the project management office

J Question answered incorrectly

Hint:
Which role has direct responsibility for projects, programs, and operations?

Correct Answer: A

Explanation:

The question describes a situation where a problem needs to be addressed by someone that is responsible for projects,
programs, and operations being managed as a group. A portfolio is a collection of projects, programs, and operations
managed as a group to achieve strategic objectives. Only a portfolio manager has direct responsibility for projects,
programs, and operations. Therefore, discussing the problem with the portfolio manager is the best course of action in
this scenario.

Details for Each Option:

A Discuss the problem with the portfolio manager

Correct. The question suggests that the conflict needs to be addressed by someone that is responsible for
projects, programs, and operations. Only a portfolio manager has direct responsibility for all three of these areas.
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 B
28/8/2019 Escalate the issue to the operations managerOnline Courses - PMP Exam Simulator
Incorrect. Based on the scenario, the conflict has reached an impasse, which implies that further discussion with
the operations manager will not resolve the issue. Additionally, the question indicates that the conflict will need to
be escalated to someone with authority over projects and operations, and an operations manager is not likely to
have authority for project execution.

C Raise the issue with the other project manager

Incorrect. The question states that the conflict is at an impasse, which suggests that further discussion with the
other project manager is futile. Additionally, the question implies that the issue needs to be escalated to someone
with authority over projects, programs, and operations being managed as a group. A project manager is not likely
to oversee programs and operations as part of their regular duties.

D Request help from the project management office

Incorrect. The project management office (PMO) is a management structure that standardizes the project-related
governance processes and facilitates the sharing of resources, methodologies, tools, and techniques. While the
PMO may help (depending on its role in the organization) with settling the conflict between the projects, the PMO
would unlikely have the authority over operations.

Reference:

A Guide to the Project Management Body of Knowledge, (PMBOK® Guide) – Sixth Edition, Project Management Institute
Inc., 2017, Page(s) 13

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