ADDIS ABABA UNIVERSITY

COLLEGE OF BUSINESS AND ECONOMICS

DEPARTMENT OF MANAGEMENT

MANAGEMENT INFORMATION SYSTEM FOR THE

BETTERMENT OF MANAGERIAL DECISION MAKING
(IN CASE OF DASHEN BANK S.C IN ADDIS ABABA ETHIOPIA)

A SENIOR ESSAY PAPER SUBMITTED IN THE PARTIAL

FULFILLMENT FOR THE REQUIREMENT OF
BA DEGREE IN MANAGEMENT

SUBMITTED BY: FISIHA ADDIS

ID NO-BER/2458/06

ADVISOR: Dr. D. Saravanan

May, 2016
CERTIFICATE

This is to certify that Fisiha Addis has done the study on the entitled of ‘MANAGEMENT
INFORMATION SYSTEM ON THE BETTERMENT OF MANAGERIAL DECISION
MAKING’’ no other research in this title at the same organization. under my supervision and
submitted to Addis Ababa University in partial fulfillment for the award of the Degree of BA IN
MANAGEMENT.

Name of the Advisor___________________

Signature of the Advisor ____________

Date_______________
 DECLARATION

I hereby declare that the research paper titled MANAGEMENT INFORMATION SYSTEM FOR THE
BETTERMENT OF MANAGERIAL DECISION MAKING submitted by me is based on actual and
original work carried out is me. Any reference to work done by any other person or institution
or any material obtained from other sources have been duly cited and referenced.

Name of the student_________________________

Signature of student _______________

Date______________
 ACKNOWLEDGMENT

Firstly, I greatly thank God and his mother St. Marry for his forgiveness,
charity and strength has given to me. Secondly, I would like to say thank you
again and again our family, supported and helped from the beginning to end of
our 15 years staying on educational journey, morally, financially and
materially.

Thirdly, I would like to express our sincere and wholehearted gratitude to our
advisor instructor Dr.D Saravanan who is very much concernedly advised to
complete my research from the beginning to the end and we extremely
appreciate his constructive correction to give genuine professional technical
comments and suggestion. Additionally, I also wish to express my gratitude to
Dashen Bank S.C in Addis Ababa city manager and employees who contribute
to this paper by providing accurate information. I also extended, to express my
heart full thanks, to our friends who support me by giving necessary material
for the preparation of this study.
 ABSTRACT

The study was conducted on Dashen bank S.C in Addis Ababa city.

The main objective of this study is to assess the role of management

information system for the betterment of manager’s decision making of the
banking service.

Both primary and secondary data was used to accomplish the study.The
researcher uses the primary data collection method by using questionnaires to
managers and employees of Dashen Bank S.C in Addis Ababa and also uses
secondary data collection method was used to collect information about
Dashen Bank S.C, such as books and journals; sample method was used as
sampling technique since the population is high and in order to collect
accurate and reliable information.

Key Words: MIS DECISION MAKING.

 Table of Contents

Contents Page

ACKNOWLEDGMENT................................................................................................................i

ABSTRACT....................................................................................................................................v

LIST OF TABLE..........................................................................................................................vi

CHAPTER ONE...........................................................................................................................1

1. Introduction............................................................................................................................1

1.1 Background of the Study.............................................................................................1

1.2 Statement of the Problem............................................................................................2

1.3 Basic Research Questions............................................................................................3

1.4 Objectives of the Study.................................................................................................4

1.4.1 General Objectives.........................................................................................................4

1.4.2 Specific objectives........................................................................................................4

1.5 Significance of the Study..............................................................................................4

1.6 Scope of the Study..........................................................................................................5

1.7 Methodology of the Study.............................................................................................5

1.8 Limitation of the Study.................................................................................................5

2. LITERATURE REVIEW........................................................................................................6

2.1 DEFINITION OF MANAGEMENT INFORMATION SYSTEM (MIS)....................6

2.2. Information Requirement of an Organization......................................................7

2.3 Information Requirement of Manager......................................................................8

2.3.1 Strategic Management..................................................................................................8

2.3.2 Tactical Management....................................................................................................9

 2.3.3 Operational Management............................................................................................9

2.4 Decision making and Quality of Information.........................................................9

2.5 The Nature of Decision Making................................................................................10

2.5.1 Structure Decision........................................................................................................10

2.5.2 Unstructured Decision...............................................................................................11

2.5.3 Semi – structural Decision.......................................................................................11

2.6 Types of Information System.....................................................................................11

2.6.1 Executive Support System (ESS)...........................................................................12

2.6.2 Decision Support System (DSS )............................................................................13

2.6.3 Knowledge Work System (KWS)..............................................................................14

2.6.4 Office Automation System (OAS)...........................................................................15

2.6.5 Transaction Processing System..............................................................................15

2.6.6 Expert System.................................................................................................................15

2.7 Role of Management Information System.............................................................16

CHAPTER THREE....................................................................................................................18

3. RESEARCH METHODOLOGY.........................................................................................18

3.1. Research Design..........................................................................................................18

3.2 Sampling Size and Sampling Method....................................................................18

3.3 Data Source and Collection Method.......................................................................18

3.4. Data Analysis Methods..............................................................................................18

CHAPTER FOUR.......................................................................................................................19

4. DATA PRESENTATION ANALYSIS AND INTERPRETATION.................................19

4.1. INTRODUCTION...........................................................................................................19

4.2 Respondents Characteristics....................................................................................19

CHAPTER FIVE.........................................................................................................................30

5. CONCLUSION AND RECOMMENDATION..............................................................30

5.1. Conclusion.....................................................................................................................30

5.2 Recommendation..........................................................................................................31

Reference....................................................................................................................................32

APPINDEX..................................................................................................................................33

LIST OF TABLES

Page
 CHAPTER ONE

1. Introduction

1.1 Background of the Study

The first step in learning how to apply information technology to solve

problems is to get a broader picture of what is meant by the term management
information system.

Management information system or components of information system consist

of five related components. These are hardware; software people, procedures
and connection of data

Management information system is an integrate user machine system for

providing information to support operations management and decision making
function organization the system utilizes computer hardware and soft ware
manual procedure models for analyzing, planning, control and decision making
and data base (O’Brien, 1999)

In 1970 managers realized that they could use computer based information
system for planning control and decision making and problem solving rather
that fast for reporting transaction this new type of information system or
management information system .

The goal of management information system to enables manager to make

better decision by providing quality information (Anderson, 2013) to create an
effective information system you need to do more than simply purchase the
various components. Quality is an important issues in business today,
particularly as a related to information system (Anderson 2013) many
successful financial institution have clearly demonstrate that information
system and technology can be powerful competitive weapon that can be used to
capture market structure or share, improve customer service reduce operating
cost and create new product and potential of information system (Anderson
2003)

The resolution in information and communication technology has become

central for development in the banking and financial services. Most banking
serviced analysis includes technology change on the short list of important
factors underling the dynamics in banking services structure and performance
(Lucas 1990)

In recent year, technology has become increasingly important to the evaluation

bank retail delivery system and the development of new electronic retail
product (O’Brien 1990)

Modern banks must responded to challenges such as process automation,

increased client expectation at the same time bank must also manage risk
harmonize their business operation with the growing national and international
regulation. Financial instruction is one of the largest investors in information
system and according survey by Ernst and young.

The service information technology spending is expected to reach

unprecedented closed to & 20 billion in information system and technology in
an effort to improve efficiency and enhance customer services (Davis and Olson
1985)

1.2 Statement of the Problem

In today’s business worlds there are varieties of information system such a

Transaction process system (TPS), decision support system (DSS) and executive
supportive system (ESS) etc.

Each plays a different role in organization hierarchy and decision making

process organization has multiple function system. These include sales system,
call center system, financial system and inventory system (Davis and Olson,
1995).Management information system as organization methods of providing
past-pre and external intelligence. It supports the planning control and
operation function organization furnishing uniform information in the proper
time frame to assist the decision maker (Watson, 1967, p-134)

A management information system therefore produces information that

supports management function an organization (Davis and Olson 1985, luces
1990 information considered to be an important asset for any company, in the
modern competitive world is banking services and the consumer buying trends
and behaviors can be predicted by it analysis of sales and revenue report. For
each operating region of the company but they failed meet the increasing
complex demands by clients and the market. The need for automatically
business operation more efficient process management and control
contemporary banking services (Watson and Mann R. 1987).These necessities
of the study on the role of management information system in betterment
managerial decision making in Dashen Bank service.

Information system is mill stones in banks to words computerization

processing of all operations in order to make better decisions effectively and
efficiently. But many Dashen Bank in Ethiopia, particularly Addis Ababa used
some types of information system because of this it is imperative the banks
information

1.3 Basic Research Questions

This paper will try to look the following proposed question to be answered by
the study:
 What are the roles of management information system?
 How much consideration is given for management information system by
the Dashen Bank S.C in Addis Ababa in Ethiopia?
 What is the relationship between management information system and
business goals?
 What is the attitude of managers towards the development of
management information system?
1.4 Objectives of the Study

1.4.1 General Objectives

The general objective of this study is to assess the role of management

information system in the betterment of managerial decision making in Dashen
Bank S.C in Addis Ababa.

1.4.2 Specific objectives

The specific objectives of this study are

 To identify the role of management information system.

 To examine top managers attitude towards the technology development
of good management information system.
 To assess the alignment between information system and business goals.
 To ascertain the important challenges posed by the bank supervisor for
the rapid advancement of technology.

1.5 Significance of the Study

The importance of management information system for banking services would

become the main factor economy as a whole, since the financial sector one of
the largest income factor for the economy. Improving their profitability and
service become generation for the country economy paramount important for
the development of the nation today banks play a vital role of the country
economy by giving much needed competitive advantage for the service
completion

THIS RESEARCH PAPER WILL BE CONTRIBUTE

Firstly:-it creates a good know how in such that using management

information system an organization is able to establish its hierarchal structure
and work flow chart, secondly, Ever employee in the organization would know
the employee would be authority over and to whom he is responsible for work
and works then progresses without interruption, thirdly, The companies
operating procedures would be listen by management information system and
the preparation of audit also gets simplify.

The finding of the study would have help initial insight for other researchers
who would have interest to go through a detail study for future.

1.6 Scope of the Study

The study would been confined and concentrated on the management

information system role to make better decision making in case of Dashen
Bank S.C in Addis Ababa.

1.7 Methodology of the Study

In order to the stated objective of the study primary and secondary data are
use. The secondary is collect from written materials on information technology
and information system like books, articles, papers and documents which were
prepared by dashen bank of Ethiopia and other organizations. Furthermore
internet source are also referred for a better illustration. To supplement these
material primary data would be collected by conducting interview with
managers and employees by direct observation and by conducting information
discussion. In order to alleviate the stated problem I would be use quantitative
technique of data collections.

1.8 Limitation of the Study

The basic limitation of the study would be finance time and energy in order to
accomplish this paper. It is the main constraint since to compare and have
detailed investigation on the role of management information system.
 CHAPTER TWO

2. LITERATURE REVIEW

2.1 DEFINITION OF MANAGEMENT INFORMATION SYSTEM (MIS)

There are many different management information systems. Some choose to

emphasize the word management and hence make distinction between
management and transaction ateliers another’s look on to the word system and
point to a wider framework beyond computer based activates. The following
definition is very wide and covers the entire portico of computer based system
and their complementary manual procedures.

A management information system is an integrated computer based user

machine system that provides information for supporting operation and
decision making. (Mesfin, 2008, p-12 and O’Brien James, 1990)

Features of a management information system

Management information system can be distinguishes from author information

system within organization by reference to the specific feature of that system.
 Provision of support for structure decision makers at all management
levels.
 Provision of non line access to the transactional processing system (TPS) of
the organization to given summaries’ in to More on the performance of the
organization
 Provision of more detailed information on the organization operation were
refueled this drill down, facility so often associated with management
information system (Mesfin, 2008; p-13 and Davis G.B).
 2.2. Information Requirement of an Organization

Information is data that would be process into a meaningful format for use by
decision makers with an organization. Information is a vital route to an
important ingredient in day to day operators and it is also useful and a means
of communicating with another organization and individual, (Lucas, p-64)

Historically the organization information needs categorized as follows:

 Information for planning

 Information for monitoring performance
 Information for controlling activity
 Information for decision making
 Information for recording and processing transaction
 Information for communication
 This list leads to treat information as something to help management in the
organization accounting system. For example focus in to this category
however more and more organization sees information as valuable strategic
resources which can help them again competitive advantage rather more aid
management. (Watson and Mann R.I. 1987)

 Information for planning process incorporates several strategy all at which

require information i.e. organization mission setting strategy, formulation
tactics, setting implementation, monitoring and control use of information

 Information for decision making manager was needed information to help

decides what course of action most is like to bring a situating under control.
The decision making process usually needs some information about the
trigger an event or a pieces of information that participate the need for
decision. The better the information flow the stronger the need for a decision
is indicated and the more times the decision information is called to help in
making the right decision. If the nature of decision that a manager is like to
face can be predicted than information can be collected in advance. This will
 speed up to the decision making process and enable the manager to bring
the situation under control faster (Anderson, 2003, p-33 and mesfin, 2008,
p-6)

2.3 Information Requirement of Manager

The information requirement of managers will very depends on their specific

roll within an organization management is divided in to three different levels.
These are strategic, tactical and operational as you know the different level of
managing will be involved in specific actively

Strategic level of management is concerned with a monitoring and controlling

organization. As a whole making decision in the area such as opening new
shops and factories or investment in new product lines is done strategic level.

Tactical level management is involved with implementing the decision of

strategic manager ensuring that the different departments within the
organization are operating correct. (Mesfin, 208, p-7)

Operational: - level management is involved with day to day decision making

concerning however as more transaction process within the organization

2.3.1 Strategic Management

Strategic management must be involved in markup decision about the objective

rules of the organization chances. In these objectives two resources are used to
attain the objective policies governs action. Use and suppository of this
resource may forecast decanters market for these products and mass.
Therefore decide to change its objectives to allow a progressive move in to the
leisure industry. Which is considers to be expanding strategic decision involve
the formation of the new objectives and deciding on the manner in which there
new are already established in the industry or by starting new business (Davis,
and Olson, 1985) Although strategic planning is concerned with long term
goals, it often involves the term action. For example the Eagles citron of a new
company in the leisure industry is made in order of fulfill a long term objectives
but it refuse short term planning control action all of which is classified under
the header of strategic planning (Anderson, 2003, p-345)

2.3.2 Tactical Management

Decisions taken by tactical managers are numerous. These include pricks

decision and other elements of the market mix such as advertise in promoter
and distributor, decision relating to purchase and suppliers stock levels and
other aspects of workers capital management and fixes asset replacement
decisions.

Decision of this level arousals based on financial analysis money being the
common write of measurement of resources the control system are
performance reports relating to profit cost or revenue centers. (O’Brien, 1990)

2.3.3 Operational Management

Operational management is involved with day to day decision making

concerning the detail transaction process within the organization. However, as
faster became automated the human factor in operational control become less
important

Many takes are subject to programmed control that is the relationship between
input and output is clear in specified. However processes are carried out by
people need to be motivated to perform routine tasks to consistently high
standards. (Mesfin, 2008 p-8 and O’Brien, 1993).

2.4 Decision making and Quality of Information

To be useful information must process certain quality such as being timeliness

and relating to the area of business that manager receiving the information is
usually responsible. For information is said to be useful when it fulfillments
the following characteristics nature
  Relevance : it reduces uncertainly by helping you predict what will
happen or confirm what already has happened
 Reliability: it is dependable i.e. free error or bias faithfully portrays event
and activity competences; it doesn’t in leave out anything is important.
 Timeliness: you get it in time to make your decision
 Understandability: it is presented in a manner you can comprehend and
use a consensus nation the nature of information is such that different
people would tend to produce the same results.
 Accessibility: you can get to it when you need it and in format you can
use. (Mesfin, 2008, p*8)

2.5 The Nature of Decision Making

Decision can be brake in to three main types, those which can be made
following a given set of role in (structural decision) those which can be made
by using some predetermined role and procedure is (some structural) and
those which can only be made subjectivism is (unstructured decision).

2.5.1 Structure Decision

These means that

 Decision can be taken objectiveness
 There is a clear defined method of solving the problem
 Generally there is a right answer
An example of structured decision will be deciding on the minimum price at
which product should be sales the minimum price should equal the managerial
cost at the product. (Mesfin, 2008, p-9).
 2.5.2 Unstructured Decision

This sort of decision can only be reach subjectively and example will be
tethering of new employees. They will be fit in company ethos and existing
practice at what price shall a product be sale high price (low volume or low
price/ high volume.

Efforts are often made to turn unstructured decision in to structured ones by

setting hard and fast criteria. This practices is gaining is gaining ground in
such fields as requirement and granting credit facilities. (Davis G.B, Olson,
M,H, 1985)

2.5.3 Semi – structural Decision

There lie between structured and unstructured decision some part of the
decision making the process are programmable (Structured) other are not. For
example deciding how much stocked to maintain for product will involve an
analysis of prior usage (programmable) but this mass than have to be adjuste
unknown demand. (James 1990, p-10)

2.6 Types of Information System

As you have seen each of the management level within an organization used
different types of information system. The individual system is focused on the
need of management within each level. And so they have different objectives,
contain different information, and tend to present that information in different
ways. The summery of these systems can now be providing as followers
operational managers by tracking the individual sales in voice. Cash receipts
and species good sale to one customer, etc will be finding within this system.
All the data will be collection in to the transaction processing system. (Lucas,
1990).

Management level the management level within an organization is designed to

assist with the monitoring and control of other systems. They will tend to
provide reports of an exemption basis to support the decision making of
organization senior managers. Decision making support system (DSS) is used
to provide summaries information while management information system
provides summaries of the transaction data from the TPS. (Davis and Olson,
1985)

Strategic level finals the strategic level help management address more long
term issues and problems such as the overall strategic direction and products
or the production of five years plans the executive support system will provide
management with the summarized strategic information needed to make
decisions (O’Brien, 1990, p-351)

2.6.1 Executive Support System (ESS)

An executive support system (ESS) is a type of decision support system is

oriented to the needs of senior executive. It incorporates a work station
programmed to minimize procedures for obtaining management information

It may have access to external databases such as news and stock exchange
dates in order to give up to date information that may have on impact on the
organization.

The need for executive on the organization

Because executive support systems deals with strategic decision that are
difficult to plan for in advanced. It is unusual to find any routine report bring
product to on paper. The need for executive information systems will came
from the way in which executive use and demand. (Mesfin, 2008, p-29)

Information detail with different data furthermore the executives often that
after relatively short period of time reporting against the original criteria is no
longer relevant. In effect the need for executive information systems forms the
short coming of management information system. Most management
information system produce voluminous printed reported at fixed intervals
executives service used their reports because fund that these do not help

Answer the question that concern senior management, (O’Brien, 1993, p-152)

USES OF executive support system (ESS)

Whilst the image of senior executives is that of people concerned with longer
time strategic issues. The reality is that they are often very concerned about
the short – term performance of the organization. It is monitoring of this kind
of information which executive information system are typically put to the
nature of the ways in which an executive may every system particularly suits
this kinds of reporting need is sales are down month. He/she can quickly find
out the area which requires action this help the executive keep the organization
within budget. (Mesfin, 2008, p+22)

2.6.2 Decision Support System (DSS )

Decision support system (DSS) is a form of management system. It is soft ware

which creates a model of what is known as best current practice and is
consulted to obtain specialists assistance decision modeling. Decision theory
and decision analysis attempt to make model from which the best decision can
be taken DSS give the decision maker to accesses this type of model but the
intelligent intuitions and judgment of the decision maker are integral part of
the system. A good DSS shall be balance among the three capabilities. It
should be easy to use to support the interaction with non technical user. It
should have access to avoid varity of data and it should provide modeling and
analysis in ways in summary. DSS is not concerned with the routine
processing of transaction record keep or reporting (O’Brien p-32).
Characteristics of decision support system

Further characteristics of decision support include.

Road based approach to supporting decision making those help to identify
important future train adopting the organization to the changing condition.
 Decision making retains control over the decision making the process it
allowed the capability of retrieve, manipulate, present and store data.
 Utilization of appropriate mathematics and statistics model to assist the
decision maker in evaluating alternative solution.
 Every capability to obtain information by request the interactive model of
the system extends the individual reasoning process.
 Output directed to organization personal at all level it can also provide
 Integrated sub – systems allow manager and personnel to retrieve and
manipulate information to support decision.

2.6.3 Knowledge Work System (KWS)

Knowledge work means creating new knowledge of information by research,

experimentation and investigation in to existing trends and product. These are
many different areas of knowledge work and each one can be supported by its
own collection or knowledge (KWS). (O’Brien, 1993, p-156)

A knowledge works system is computerized package designed to provide

knowledge workers is with the means to create and integrate new knowledge in
to an organization. Knowledge workers themselves perform many essential
tasks within an organization including.

 Keeping the organization up to date with new knowledge as it developed

outside the company in areas such as technology science and the
humanities.
 Providing advice inside the organization on use of new knowledge
 Acting as change agent by actually recommending and implementing
changes within an organization. (O’Brien, 1993, p-93)
 2.6.4 Office Automation System (OAS)

The main aim of an office automation system (OAS) is to capture and then
castrate knowledge around an organization. The system does not necessarily
assist production of new knowledge. But helps facilitate this process offering,
communication word processing spread sheets and other application that all
employees within and organized will use, (Mesfin, 2008 p-14)

2.6.5 Transaction Processing System

A transaction processing system (TPS) is the main system serving the

operational level of the organization. It recording the entire daily routine
transaction that takes place within an organization and is use primarily by
clerks and operation staff’s that either input or maintains the data on the
system. The recording of individual sales is necessary for the production of
invoices and as a base for a company’s accounts main of the decision made by
automatic and can be delegated to a computer the stock re-ordering process for
example will be triggered to a below the recorder level. (Lucas, 1990, p-64)

These tasks are routines but are made more efficient by the use of computers.
Once data will be put on to the computer it can easily be manipulate and use
to produce additional information. For example, sales ledger may have been
computerized to ease recording of sales ledger may have been captured by the
TPS, the MIS and other strategic systems can then use it. There will often be
direct links form the TPS to the MIS. With the letter effectively summarizing
from the TPS so show totals for weeks, months or even years the
summarization process allows trends to be established and help with strategic
planning (O’Brien; 1990, p-9)

2.6.6 Expert System

Expert system is mentioned here because they provide useful information to

management even though they are not part of the hierarchy of information
system discarded. Previously expert system store the knowledge and experience
of the number of expert in structured data base known as knowledge often on
line or by frequency upgrade.

Expert system can be used as variety of different levels at the simple’s level.
They can give factual answer to technical question and at more complex level.
They can suggest how a decision should be made recommending course of
action. (O’Brien James, 1990)

2.7 Role of Management Information System

MIS has a significant role in the success of service and other organization
according to O’Brien, the role of MIS is classified in to three. (O’Brien, 1990, p-
196)

 Support of business operation

 Support of management decisions

 Support of competitive advantages

I. Support of business operation

Information system support business operation by processing data with more

speed and more capacity generated by and used in business operations. They
record and process data resulting from business. Updated bases and produce
various document and reports to speed up business operation and hence
decision making will be on time.

II. Support of management decision

Information system plays this role by providing reports and critical information
to managers, they also give advice and interaction support for manager.
III. Strategic role of information system

It achieves this role by improving operation and efficiency of the organization,

promoting business information and building strategic information. According
to O’Brien, the main role of MIS in business

 To produce necessary infrastructure

 To create uses in awareness

 To monitor the financial and capital requirement

 To inter link business activities

 CHAPTER THREE

3. RESEARCH METHODOLOGY

3.1. Research Design

The study was descriptive types of study, because would have qualitative and
quantitative nature, the situation in terms of characteristics and gives a verbal
or numerical picture of study.

3.2 Sampling Size and Sampling Method

Dashen Bank S.C in Addis Ababa city has total number of 38 employees would
be take sample among the total and the study would take 38 employees of the
large population, since the population is manageable thus, the researcher uses
census sampling technique.

3.3 Data Source and Collection Method

The data type that would be used in this research paper was both qualitative
and quantitative data type, and the study larger depends on primary data type.

For this study the data would be collated from both primary and secondary
sources of data, in which the primary data would be collected by using
questioners, interview in both open ended and close ended question and
secondary data would be gathered from manual of the bank document.

III.4. Data Analysis Methods

The data gained from the study or collected from the respondent would be
analyzed using the statically methods, like tables, percentages, and frequency.
 CHAPTER FOUR

4. DATA PRESENTATION ANALYSIS AND INTERPRETATION

4.1. INTRODUCTION

This chapter presents the analysis of results obtained thorough self

administered questioners and a one-on-one interview. Of the 38 questionnaires
distributed to various groups within the bank, 36 usable questioners were
returned. A 94.7 percent response rate is fairly satisfactory given the
exploratory nature of the study and the shortage of time. Hence conclusion
drawn from such a large response rate can fairly be taken as representative.

4.2 Respondents Characteristics

Table 4.1. The demographic data of respondent

NO Item Measurement Number Percentage
1 Sex Male 24 66.67%
Female 12 33.33%
Total 36 100%

2 Age 18-25 8 22.22%

26-33 12 33.33%
34-41 16 44.45%
Total 36 100%
3 Educational level BA(BSC) 22 61.11%
Master(MSC) 14 38.89%
Total 36 100%
4 Work experience 0-5 12 33.33%
6-10 14 38.89%
11-15 10 27.78%
Total 36 100%
Source of survey 2016

The above table 4.1, Shows that the most of employees of the Dashen Bank
were male, 28(66.67%) and the rest of the employees were female 14(33.33%)
so we can conclude that the employee of Dashen Bank is almost male
employees. The above table also shows that the most of employees of Dashen
bank S.C in Addis Ababa are at the age of between 18-25(22.22%), between26-
33(33.33%) and between34-41(44.45%). Based on these data most of the
workers are between 34-41 in Dashen bank S.C .They are relatively young to
perform their work effectively and improving their knowledge with regarded to
age. With regard to education level of the respondent, the above table showed
that 22(61.11%) have BA degree holders where as 14(38.89%) have master
holders. This indicates that most as the bank employees are adulated and have
a good understanding at the role of MIS.With regard to work experience of
respondents the above table showed that below five years 12(33.33%), 6-10
years 14(38.89%) and 11-15 years 10(27.78%) thus from the above data it can
be that the respondents of the bank have a good money experience.

Table 4.2 General information of respondents regards to MIS

NO ITME MEASURMENT Number Percentage
1 The role of MIS for very high 16 44.44%
High 10 27.78%
manager’s decision
Medium 6 16.67%
making is? Low 4 11.11%
Very low
Total 36 100%
2 Do the information that very high 6 16.67%
High 16 44.44%
you get are sufficient for
Medium 11 30.56%
decision making? Low 3 8.33%
Very low
Total 36 100%
Source of survey 2016

As it is indicated in table 4.2., 16(44.44%) replied that the role of MIS for the
decision making is very high, 10(27.78%) replied that high, 6(16.67%) replied
medium and 4(11.11%) replied low. then the above data shows that the role of
management information system for decision making is very high. As it is
indicated in table 4.2, 6(16.67%)of respondents replied very high enough,
16(44.44%)of respondents replied that high, 11(30.56%)of respondents replied
moderate enough and 3(8.33%) of respondents replied that low
Then the above data shows that the respondents getting for decision making is
mostly high and moderately enough decision making performed based on full of
information to be accepted the decision with other, people using that half
information for decision making leads to last accepted of the decision by other.

Table 4.3, The shortages of skilled man power in MIS on processing

information.

No Item Measurement Number Percentage

1 Is there shortage of Yes 4 11.11%

skilled man power in No 32 88.89%
MIS on processing
Total 36 100%
information?

Source of survey 2016

As it is related to table 4.3 above, 4(11.11%) of respondents replied that yes

and the remaining 32(88.89%) of respondents replied that no. This shows that
most of the respondents 88.89% of the total respondents respondent that there
is no shortage of skilled manpower on the processing and organization
information system.

Table 4.4, The consideration given to MIS.

No Item Measurement Number Percentage
Consideration given to Very high 8 22.22%
 MIS is? High 18 50%
Medium 6 16.67%
Low 4 11.11%
Very low - -
Total 36 100%
Source of survey 2016

As it is indicated in the table 4.4. Above 8(22.22%) of the respondent responds

that very high, 18(50%) of the respondent responds that high, 6(16.67%) of the
respondents responds that medium and 4(11.11%) of the respondents
responds that low. This shows that most of the respondents of the total
respondents that the consideration gives to most is high.

Table 4.5, the conduct of information system for the development of project?
No Item Measurement Number percentage
Who conduct the Internal staff 10 27.78%
External staff 8 22.22%
information
Both 18 50%
development Total 36 100%
project?
Source of survey 2016
As regard to conduct information development project 10(27.78%) of the
respondents said that the information development projects conducted by MIS
most employees were internal staff, 8(23.81%) of the respondents said that the
information development project are conducted by external staff and 18(50%)
said conducted both internal& external staff. The finding shows is Dashen
Bank there is a shortage of understanding which activity is performed by who
information development project should be known and skilled man power
which related to the activities.

Table 4.6, the relationship between unification system with other unit
No Item Measurement Number Percentage
1 How look the delivers of Very good 10 27.78%
Good 18 50%
 service to custom with Medium 8 22.22%
Poor -
regards of the time,
Total 36 100%
place and persons?
Source of survey 2016

As shown in table 4.6 the collected data from the respondents shows that from
the total responses 10(27.78%) of respondents shows that very good, 18(50%)of
respondents shows that good and 8(22.22%)of respondents shows that
medium. The above data shows that the service delivery of Dashen Bank at the
right time, place and person is good.

Table 4.7, the relationship between information system expert and other units
No Item Measurement Number Percentage
1 How much smooth is Highly positive related 9 25%
Positive related 14 38.89%
the relationship
Medium related 8 22.22%
between experts and Poor related 5 13.89%
other user units? Very poor related -
Total 36 100%
Source of survey 2016
As show in table 4.7 the relation with information system experts and with
other units the respondents replied shows that 9(25%) very high positive
related, 14(38.89%) shows that positive related,8(22.22%) show that medium
related and 5(13.89) show that poor related this shows there is positive
relation with information system experts and other user units so this indicate
it create that attractive work environment and it have contributions for better
bank service delivery.

Table 4.8, the five elements of MIS

No Item Element Measurement Number Percentage

1 How does the Time Very good 14 38.89

Dashen Bank
practice the Good 18 50%
delivery of five
elements of Medium 4 11.11%
MIS
Poor - -
 Very poor - -

Total 36 100%

Accuracy Very good 12 33.33%

Good 19 52.78%

Medium 5 13.89%

Poor - -

Very poor - -
Total 36 100%

Completeness Very good 11 30.55%

Good 20 55.55%

Medium 5 13.89%

Poor - -

Very poor - -

Total 36 100%

Consistency Very good 15 41.67%

Good 17 47.22%

Medium 4 11.11%

Poor - -

Very poor - -

Relevance Total 36 100%

Very good 16 44.44%

Good 17 47.22%

Medium 3 8.33%

Poor - -

Very poor - -

Total 36 100%

Source of survey 2016

As shows in table 4.8 the five elements of MIS relatively the same level with
regard to timely the respondents shown that 14(38.89%) very good, 18(50%)
good. This shows the managing and processing of information based on time
value is traditional level most of the employee is not punctual, information
have advantage and disadvantage based on time the Dashen Bank should
improve timely usage of information With regard to accuracy the respondent
response show that 12(33.33%) very good, 19(52.78%) good, this data shows a
good practice. For accuracy information which is managed based on accuracy
developed a good communicate with in and out of the bank and creates
honesty and integrity

With regard to completeness the response shows that 11(30.56%) very good,
the response show that 20(55.56%) good. This data shows a good practice for
completeness of MIS service delivery to enhancing service delivery acceptance
but it needs some improvement, as we can see from the table the performance
or completeness also similar to the above timely and accuracy MIS is
performance in complete manner to support other activity.

With regard to consistency the data shows that 15(41.67%) of the response
show that very good, 17(47.22%) of the response show that good and 4(11.11%)
of the response show that medium. This data shows a good practice with
regard to consistency that is 47% of the respondents.

With regard to relevance the data show that 16(44.44%) of respondents show
that very good, 17(47.22%) of the respondents show that good and 3(8.33%) of
respondents show that medium. this data shows that the relevance between
very good and good are almost have similar performance.

The Dahsen Bank S.C shows improve the performance of effective level of those
MIS elements.

Table 4.9, The MIS problem in running or delivering

No Item Measurement Number Percentage

1 What are the
MIS Delay in processing 9 25%
Delay 20 55.56%
problems in Dashen
in communication
Bank
Often redundancy 7 19.44%
In consistency - -
Total 36 100%
Source of survey 2016

As it is indicated in table 4.9, 9(25%) of respondents replied that a problem of

delay in processing 20(55.56%) of respondents replied that a problem of delay
in communication and 7(19.44%) of respondents that a problem of redundancy

The finding of the study shows that in Dashen Bank S.C have the following
common problems among of them are delaying in processing this is one of the
most problem using information on time, delay communication this is the
second problem that information not facilities the communicate result for poor
performance often redundancy is also another problem result costly by using
time usage.

Table 4.10 The performance of MIS in Dashen bank S.C

No Item Measurement Number Percentage
1 The performance of MIS in High 14 38.89%
Medium 12 33.33%
Dashen Bank
Need little 6 21.43%
improvement
Need much 4 16.67%
improvement
Total 36 100%
Source of survey 2016

As indicated the above table 4, 10 regarding to performance of managing

information system shows that 14(38.89%) respondents replied that high
performance, 12(33.33%) of respondents replied that medium performance,
6(16.67%) of respondents replied that there is need little improvement and
4(11.11%) of respondents replied that need much improvement. This analysis
shows that the managing and controlling of the performance of MIS in Dashen
Bank is mostly high performance and it needs much improvement.

Table 4.11, the top management commitment on improving MIS

No Item Measurement Number Percentage
1 How look the commitment of Very high 18 50%
High 10 27.78%
top management on MIS
Medium 5 13.89%
improvement Poor 3 8.33%
Very poor - -
Total 36 100%
Source of survey 2016

As it is indicated in the above table 4.11, 18(50%) respondents replied that very
high commitment, 10(27.78%) respondents replied that high commitment 5
(13.89%) of respondents replied that medium and 3(8.33%) of respondents
replied that poor. So the above data shows the management commitment on
MIS is very high improvement.

Table 4.12, The employees approach for MIS

No Item Measurement Number Percentage
The approach of employee for Very high 18 50%
High 14 38.89%
MIS?
Medium 4 11.11%
Poor - -
Very poor - -
Total 36 100%
Source of survey 2016

As indicated the above table 4.12 Concerning on the respondents show that
18(50%) of respondents replied very high approach, 14(38.89%) of respondents
replied that high approach and 4(11.11%) of respondents replied that medium
approach. Thus the table shows that the approach of employees for MIS is very
high. The management of the bank should be supported and motivated the
employees to change the very high approach of employee for MIS into practical
application to improve the performance

Table 4.13, the implementation of MIS

No Item Measurement Number Percentage
How look the Very high 19 52.78%
High 13 36.11%
implementation of MIS in
Medium 4 11.11%
Dashen Bank Poor - -
Very poor - -
Total 36 100%
Source of survey 2016

As it is indicated in table 4.13, 19(52.78%) of respondents shows very high

implement, 13(36.11%) of respondents shows that high implement and
4(11.11%) of respondents shows that medium implementation of MIS in
Dashen Bank S.C. This shows that employees have good implementation of
MIS in Dashen Bank S.C.

The response of open ended questioner

- Mention any possible obstacle for the successful implementation of MIS at

Dashen Bank

The respondents mention the basic obstacle for the implementation of MIS.

 Data redundancy
 Unskilled man power
 Problem of decision making
 Delay of fast response
 Improper manage of information
-Mention the role of MIS for the betterment of managerial decision making
The respondent mention the following roles of MIS for better decision making
 For support management decision
 For consistency
 For excellent customer service
 For customer satisfaction
 For development of modernization
 For create loyal customer
 For honesty and integrity
 For effective performance
 For positive relationship between the bank and customer
 For support bank operation
 CHAPTER FIVE

5. CONCLUSION AND RECOMMENDATION

Based on the analysis and interpretation made of the previous chapter the
following conclusion and recommendation are made.

5.1. Conclusion

Based on the objective that are identified in chapter one of the following
conclusion are obtained. There is a shortage of skilled manpower in
management information system on processing and organizing of information.
The managing and controlling performance of management information system
is mostly of medium level.

The employees have clear understanding about by whom information

development project should conduct and service delivers were performed.

There is positively smooth relationship between information technology experts

and other user units the five elements (time, accuracy, completeness,,
relevance and consistency) of management information system as practical
near is and relatively at medium level
The employees of the bank face error difficult to perform the information
system correctly and effectively.
The employees of the bank have get information at medium level for their own
day to day decision making.
The major problems of management information system are
 Delay in processing
 Inconsistency
 Often redundancy
 Delay communication
Employees have a high attitudinal approach for management information
system
5.2 Recommendation

Based on the finding of the study the following recommendation has been
forward:

 As the researcher see from the finding the bank has no adequate training
program so it should improve the development and training program
effectively, so as to become competitive
 The study have been to recruit a qualified and competent employee so as to
increase the organization loyalty and effectiveness for customer, as well as
there must be would linked information system within employees
 The bank should be addressed main useful and update information for
users.
 Top manager should effectively supported and maintained the employees
moral so as to enhance their imitativeness towards their work environment
 In short the management of the organization should have to avoid the main
obstacles for the successful running of the organization like
 Skilled manpower
 Problem of decision making
 Delay of fast response
 Shortage of training about MIS
 Improper managing of information
To improve the main role of management information system
 To support bank operation
 To support management decision making
 For two way communication
 Review and update the system
 To create users awareness
 To create loyal customer
 For excellence customer services
 Reference

Davis G.B, and Olson M.H (1985) management information system conceptual
foundation structure and development New York megraw. Hil

Lucas HC, jr (1990), information system concept for management New York
win

Mesfin fiker, (2008): Management information system 1st edition AAU

Waston, HJ corroll, A,B and mann RI. (1987) information system for
management planotx business

Ledered, A,L and medelow, A.L (1988) convineing top management of the
strategic potential of information system MIS quarterly December
525-34

Post, Anderson, 20031; management information system 3rd edition, New York
 APPINDEX

ADDIS ABABA UNIVERSITY

COLLEGE OF BUSINESS AND ECONOMICS
DEPARTMENT OF MANAGEMENT
DEAR RESPONDANT
The questionnaires were prepared for employees who are working in Dashen
Bank S.C in Addis Ababa city.

Purpose of questionnaire

The purpose of this questioner is to gather information which helps to

investigate the role of management information system for the betterment of
manager decision making of the bank services and to give possible solution for
the problem observed. Your cooperation in answering the questioner is highly
appreciated. Your response would never be use for any other purpose beyond
the research objective.

Therefore, your genuine, frank and timely response are quiet vital to determine
the success of this study.
General instructions
 No need of writing your name
 Put check mark () on the box provided for your choice
 Give short and brief answer for open ended questions
Part 1: Socio – demographic information about the respondents
1. Gender Male Female
2. Age-year 18-25 26-33 34-41
3. Education qualification

Diploma BA degree master PHD other

4. Work experience year 0-5 6-10 11-15

Part 2: General information from respondent

5. The role of MIS for managers’ decision making is?

Very high high medium low very low

6. How is the sufficiency information for decision making?

Very high high medium low very low

7. Is there shortage of skilled man power in MIS on processing information?

Yes no

8. The consideration given to MIS is?

Very high high medium low very low

9. Who conduct the information development project?

Internal staff External Staff Both

10. Delivers of service at the right time at the right place by the right people is?

Very high high medium low very low

11. How much smooth relationship between information system and other
units?

Highly positive related positively related satisfactorily related

Poor related highly poor related

12. In your opinion how does the Dashen Bank practice the five elements in
MIS in delivering its services?
Very good Good Medium Poor Very poor
Timely
Accuracy
Completenes
s
Consistency
Relevance

13. What are the information system problems to wards in a business?

Delay in processing delay in communication

of ten redundancy inconsistency

14. The performance managing information system of Dashen Bank is?

High medium need little improvement

need much Improvement

15. The commitment of top manager to improve MIS is?

Very high high medium low very low

16. The attitude of managers to the employees for the use of MIS is?

Very high high medium low very low

17. The attitude the manager to words the implementation of MIS?

Very high high medium low very low

18. Mention any possible obstacle for successful implementation of MIS in

Dashen Bank

19. Mention the role of MIS for the betterment of managerial derision making
____________________________________________________________________________________?