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Matrix Profile
Established in 1991, Matrix is a leader in Security and Telecom solutions for modern businesses and enterprises. Matrix, an innovative, technology driven
and customer focused organization, is committed to keep pace with the revolutions in Security and Telecom industries. With more than 40% of its human
resources dedicated to the development of new products, Matrix has launched cutting-edge products such as Unified Communications, IP-PBX, Universal
Media Gateways, VOIP Gateways, GSM Gateways, IP Video Surveillance, Access Control and Time-Attendance. These solutions are feature-rich, reliable
and conform to the international standards. Having global footprints in Europe, North America, South America, Africa and Asia through an extensive network
of more than 2,500 channel partners, Matrix ensures that the products serve the needs of its customers faster and longer. Matrix has gained trust and
admiration of customers representing the entire spectrum of industries. Matrix has won many national and international awards for its innovative products.
Matrix R&D
All Matrix products are indigenously designed. Matrix came up with its first research and
development unit in March 2011 in Vadodara. With around 40% of the total manpower
dedicated to development of new products, Matrix R&D is the foundation of its growth and
sustenance. Matrix R&D is located by its corporate office and is spread over an area of
77,000 sq. ft. The R&D team designs products conforming to the relevant international
standards. Matrix makes considerable investment in R&D tools and equipment to stay
abreast with the latest technological advancements. Recently Matrix has added its second
research and development unit in August 2018.
Matrix Manufacturing
Started in 2012, based at Waghodia, Vadodara in India, the Matrix manufacturing unit is
operated by a well-qualified and dedicated team of engineers. Spread over an area of
73,000 sq. ft., the structure houses departments like Assembly, Testing, Quality Control,
Purchase, Stores, Dispatch and Accounts. Matrix has a production capacity of about
10,00,000 ports per annum. The factory also houses a full-fledged technical support
center spread over an area of 10,000 sq. ft., manned by well- trained and efficient
engineers. The center provides immediate technical assistance to Matrix channel partners
and customers during installation, operation and maintenance of the products.
Matrix Marketing
Matrix markets its products primarily through its strong distribution network of channel
partners. Over 2500+ channel partners spread across the globe are marketing, selling
and supporting Matrix products. In addition to India, Matrix products are available in many
countries of Europe, America, Middle-East, Africa, Asia and Australia. The Matrix
marketing team works closely with these channel partners to ensure that the products serve
the communication needs of customers faster and longer. A special customer care
department provides prompt assistance to the customers.
Matrix Timeline
Dhirendra Savla
Wholetime Director
Matrix offers a complete Hospitality solution for small budget to luxury hotels with 20 to 3,000 rooms. Matrix Hospitality solutions are based on cutting-edge
IP technology and state-of-the-art-design. These solutions are scalable to address the current as well as future communication needs of hotels of every
size.
Hotel staff can enhance guest experience and improve staff productivity with hospitality features, front desk, PMS integration, staff mobility extensions and
voicemail with personalized greetings.
Because only when the rings of guests are attended efficiently, does the cash register ring!
Key Differentiators:
Ready PMS Integration Mobility for Staff Automated Wake-up Personalized Greetings Guest Voice Mail
without any Middleware Alarms for Guests to Guests
Solution Overview Matrix Hotel IP-PBX Product Range
RMS
Infor
Wake-up Calls
Room Status
Personalized Greetings
Voicemail
Auto-attendant
Conversation Recording
Connectivity Options
TRUNKS EXTENSIONS
UC Client for
VOIP (SIP) Trunks Smartphones/Laptops
IP/SIP Phones
T1/E1/PRI
Wi-Fi/IP-DECT Phones
Analog Lines
Digital Key Phones
GSM/3G Trunks
Analog Phones ETERNITY LENX
Large Hotels and Motels (Up to 3,000 Rooms)
Radio Voicemail System
IP Deskphones
SPARSH VP series of IP endpoints meet the challenges of today's business for efficient call management and ease of use. Ergonomically designed and
feature-packed SPARSH VP Phones increase staff productivity and enhance business communication with High Definition Voice, Touch Screen Interface,
Adjustable LCD, Busy Lamp Field and Direct Station Selection Keys. The SPARSH VP series is available in following variants - VP710, VP330E, VP510E,
VP310E and VP110.
SPARSH VP710 SPARSH VP330E SPARSH VP510E SPARSH VP310E SPARSH VP110
The Smart Video IP Deskphone The Touch Screen IP Phone Premium IP Phone Executive IP Phone Business IP Phone
• 7 inch Adjustable Touch Screen • 4.3” Color Touch Screen Display • 240*64 Pixels Graphical LCD • 2 Line LCD with Backlit • 132*64 Pixel Graphical Display
with Backlit
• 2 MP HD Camera with Privacy • 12 DSS/BLF Keys • 12 DSS/BLF Keys • Context Sensitive and
Shutter • 16 DSS/BLF Keys
• On-screen BLF Monitoring • 9 Fixed Function Keys • Fixed Function Keys
• Built-in Bluetooth for Headsets (18 Contacts) • 4 Context Sensitive Keys
• Power over Ethernet Option • Power over Ethernet
and Pairing Mobile Devices
• 6 Fixed Function Keys • *32 Keys Expansion
• Proprietary IP Phone • Open SIP Phone
• Built-in Wi-Fi (802.11 b/g/n) Module (DSS532)
• Presence Indication
• Three-way Video Conferencing • Power over Ethernet (POE)
• Power over Ethernet (POE)
USB Port for Headsets, Media
• Proprietary IP Phone
and Storage Devices • Proprietary IP Phone
Digital Keyphones
Matrix EON series of Digital Key Phones are elegantly designed to offer reliable performance, quality of business communication and efficient call
management. With a unique blend of style and substance, Matrix EON is suitable for office professionals, supervisors, managers and executives. EON
provides High Quality Speakerphone, Programmable Feature and DSS Keys, Corporate Directory, Message Wait Lamp, Voice Mail and Intuitive User
Interface. Matrix EON range of Digital Key Phones is available in following variants – EON510 and EON310.
EON510 EON310
Premium Digital Key Phone Executive Digital Key Phone
• 240*64 Pixels Graphical LCD with Backlit • 2 Line LCD with Backlit
• 16 DSS Keys
• 12 DSS Keys
• 4 Context Sensitive Keys
• *32 Keys Expansion Module (DSS532) • 9 Fixed Function Keys
User Terminals
User Terminals are the access points of communication where user meets the technology for their required applications. Matrix provides a diversified range
of business phones and mobility extensions for in-office, remote, mobile and desktop computer users. With perfect blend of style and substance - Matrix
User Terminals offer faster communication, superior aesthetics and intuitive user interface.
Faster Interoperability with Multi-Lingual Superior Aesthetics Reliable and Secured Style and Fully Integrated Intuitive
Communication Leading IP-PBXs Platform and Elegant Design Communication Substance Telephony Solution User Interface
1000 DSS & Outlook VARTA Corporate Directory Drag and Drop Presence Contact Call
600 BLF keys Integration Integration Conference Sharing Grouping Management
Key Features Flexible Numbering
Management of regular hotel activities becomes easier if the room phone numbers
Web based Front Desk Management match with the room numbers. Matrix SARVAM UCS offers completely flexible
Innovative and easy to use front desk management is ideal for small and medium numbering plan. Using these systems, users can mix up to six digits.
hotels where PMS is not used. The Hotel Features suite offers assistance in
completion of many tasks of PMS. This feature makes management of daily hotel Wake-up Calls ad Reminders
Wake-up calls for any room can be set by the front desk executives or the guests
• Check-in and Check-out • Guest Shift from their room phones. User can select any music, recorded message or a
• Guest-in and Guest-out • Call Budgeting personalized greeting as a wake-up call ringtone. With Matrix SARVAM UCS,
• Wake-up Calls • Room Clean Status guests and operators can register up to 960 wake-up calls at a time. This feature
• Alarms and Reminders • Call Privilege allows operators to know if the guests have answered the wake-up calls after
• Call Blocking between Rooms • Message Wait Indication multiple attempts or not. Therefore, this feature allows hoteliers to offer
• Do-not-Disturb • Voicemail personalized services and convert first time visitors to loyal customers.
Mini Bar
Mini bar, a small private snacks and beverages bar designed especially for the
comfort of guests, is stocked with limited inventory. Guests can enjoy any of the
snacks or beverages from these bars so staff members need to keep a check on
the number of items left in order to offer superior guest experience. Using Matrix
Check-in/Check-out Hospitality solution, service personnel can monitor the amount of mini bar items
With the check-in command, a new guest account is created and dialling facility is left and get them replenished, if required. The corresponding bill amount for the
enabled for the room along with other related status changes. At the same time, a mini bar items consumed is then passed on to PMS, which is then added to the
unique guest number is generated. Now, when the check-out command is given, final bill.
call details of the room are printed. The dialling facility is then locked along with
other related status changes. Call Privilege
Call Privilege facility allows or denies a guest to dial a local or long distance
Guest-in/Guest-out number from the hotel phone. Operator can manually set this facility for individual
This feature helps monitor the presence of guests, enabling the staff to offer guest room phones.
prompt and quality services. For instance, when guests leave their rooms for some
time, the operator can inform housekeeping to clean the room, replace Hotline Phones
consumables and more. The guest-out command allows only internal calls. This These phones can be placed in areas like lobby and car parking. Guests or visitors
helps in avoiding misuse of phone from the room by service personnel. can connect with the operator, book taxi services or fetch any information using
these phones. All they need to do is simply pick the handset to connect with the
Room Shift concerned person.
Sometimes, it may happen that guests have to be checked in some other room till
their booked room gets ready. If guests make calls from their temporary room, then Least Cost Routing
shifting the call details or telephony costs to their actual room becomes a tedious It is a unique cost control feature that automatically selects the most cost-effective
process. Using Matrix communication solution, call details and set reminders can route to place any local or long distance call, dialled number and carrier
be easily transferred to the actual room by using a single command. This feature pre-selection.
helps the front desk executives offer a consolidated statement to guests during
check-out instead of offering two separate statements. Emergency Call Detection and Reporting
Whenever any guest dials an emergency number, the operator or front desk
Room Status Display executive is immediately notified by a continuous ring on operator phone with the
A single click from the front desk can give status of total occupied rooms, vacant guest name, phone number and the emergency number dialled.
but not ready rooms, vacant and ready rooms. This feature makes the entire
process of room allocation convenient and less complicated for the front desk Integration with Security Systems
executives. SARVAM UCS offers integration with IP based smoke detectors, glass-break
detectors, hooters and door lock/release devices. On activation of a sensor device,
the system automatically places the call with pre-recorded voice messages to
three different destinations such as police, fire or medical services.
Objective:
To help our channel partners on Pre-Sales, Solution Design, Demonstrations, Installations, Trainings and Post-Sales support.
Engineer’s Activities:
The key role of a deputed engineer at partner’s premises shall be building confidence for Matrix products amongst partner’s staff and System Integrators
through following activities:
Partner Testimonials
These days technology changes every single day and systems become outdated. But Matrix knows how to keep up with the
changes and offers the flexibility of Integration with third-party systems. This flexibility assisted us in closing many cases.
Matrix works like a family to assist partners growth. The sales, pre-sales and engineering teams are always available with
solutions without any delay.
We’ve never had any problem with the consistency of Matrix Comsec’s performance or quality. They continue to bring new and
unique features which add values to their solutions.
Matrix provides end-to-end solutions with simple architecture. The best part is that implementation of Matrix solutions is
simple and quick.
P1 Hardware Connectivity, Heating and Network Issues On-site Support from Partner
Out of warranty failures: Out of warranty products will be charged as per the standard repairing charges
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About MATRIX
Established in 1991, Matrix is a leader in Security and Telecom solutions for modern businesses and enterprises. As an innovative, technology driven and
customer focused organization, the company is committed to keeping pace with the revolutions in the Security and Telecom industries. With around 40%
of its human resources dedicated to the development of new products, Matrix has launched cutting-edge products like Video Surveillance Systems - Video
Management System, Network Video Recorder and IP Camera, Access Control and Time-Attendance Systems as well as Telecom Solutions such as Unified
Communications, IP-PBX, Universal Gateways, VoIP and GSM Gateways and Communication Endpoints. These solutions are feature-rich, reliable and
conform to international standards. Having global footprints in Asia, Europe, North America, South America, and Africa through an extensive network of
more than 2,500 channel partners, Matrix ensures that the products serve the needs of its customers faster and longer. Matrix has gained trust and
admiration of customers representing the entire spectrum of industries. Matrix has won many international awards for its innovative products.
www.MatrixComSec.com
Due to continuous technology upgradations, product specifications are subject to change without notice.